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Communities 2.

0: Enterprise ICT Review

Business/Group/Organisation Name:      

Main Contact Name:       Position:      
Development Officer:       Date:      

Please book an appointment with enough time to talk to the group properly and
listen to them rather than prompt. The requirement is to find out as much about the
group in general.

As a general rule try and talk to more than one member of the group.

Use the Communities 2.0 ICT Review Form as a recording tool. Do not complete in
front of the group – it can be added to later on follow-up visits and should be seen
as a working document for our use.

After you have completed the form

a) The ICT review will be assessed internally by Communities 2.0 Management and
recommendations from the assessment will be included into the preliminary report
which will be presented to the Enterprise trustees or board members for scrutiny.

b) Write up a preliminary report and attach to the WCC Client database. This will be
available to other team members for group/regional discussions.

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Question 1 Basic Use of ICT

Does the business have computers? Yes No

Does the business have Broadband Internet access? Yes No

Does the business have email capabilities? Yes No

Does the business have an ICT Policy including e-security policy? Yes No

Does the business utilise Office Tools for business processes? Yes

Does your business use computerised office systems? Yes

e.g. accounts and/or customer management systems.

If yes please specify:      

Do you have a Website? Yes No

If so who is responsible for your website?      

Who is generally responsible for ICT within the Organisation and what is their role?
Question 2 How many people do you have in your group?

Paid Full Time:       Paid Part Time:       Volunteers:      

Question 3 What does your organisation do/why does it exist?


Question 4 Who do you work with? (Which sector e.g. young, disabled,

Question 5 How do you work with them?


Question 6 Where do you work from? (Examples: Office, Community

Venue, Home, Remote working, other)

Question 7 How do you promote your organisation to the

outside world?

Question 8 Do you currently use ICT within the organisation?

Yes No

If yes, to do what?

a) administration (record Keeping, accounts) Yes No

b) communications (internal/email) Yes No

c) information/research Yes No

d) other      

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Question 9 Do you currently have any help with ICT support?
(If so, please specify e.g. member of staff, relative, friend etc)

Do you feel the current level of support is sufficient for your needs? Yes

If yes, how?      

Question 10 What restricts your organisation from using or

improving your use of ICT?
Please tick all that apply

Lack of Funds Lack of Skills Lack of Need

Shortage of Time Lack of Support

Other (please specify)      

Question 11 Do you have a specific budget for ICT? Yes


If so how much?

Training £      Hardware £      Software £      Maintenance


Question 12 How much would you consider reasonable to

spend on ICT?

Question 13 How many computers do you have access to within

your organisation?

Desktop PCs:       Laptops:      

How many are:

For staff use only:       For open access (used by clients, service users
Question 14

a) How are you connected to the Internet?      

b) If you have Broadband, who is you ISP?      

c) How much do you pay each month? £     

Question 15 Do you have a network? Yes No

If yes, how? Wireless Cable Other      

Question 16 Do you have a printer? Yes No

If not where do you do your printing?      

Question 17 Do you use any of the following? Please tick all that

Remote working with Laptops Instant Messaging (MSN, Yahoo, etc)

Voice over IP (internet phone calls only) Mobile phones Video


Other (please specify)      

Do you think your organisation might benefit from remote working using any of the

Is your network managed by a server? Yes No

Do you use ICT Security Software? Yes No

Question 18 What other ICT equipment do you use? (scanners,

graphic tablets, projectors, digital cameras, webcams etc)

Question 19
a) Has your organisation conducted an internal skill audit?      

b) Would you like help on how your existing ICT equipment could be used?      
Question 20 Have you any other issues about ICT that have not
been covered?

Question 21 Additional Notes