Beruflich Dokumente
Kultur Dokumente
AWWA D100-2011 Welded Carbon Steel Tanks For Water Storage PDF
AWWA D100-2011 Welded Carbon Steel Tanks For Water Storage PDF
6IZMWMSRSJ%27-%;;%(
8LI%YXLSVMXEXMZI6IWSYVGISR7EJI;EXIV
%;;%7XERHEVH
;IPHIH'EVFSR
7XIIP8EROWJSV
;EXIV7XSVEKI
71
XMZIHEXI.YP]
IHMXMSRETTVSZIHF]%;;%&SEVHSJ(MVIGXSVW.YRI
IHMXMSRETTVSZIH.ER
SZIHF]%QIVMGER2EXMSREP7XERHEVHW-RWXMXYXI%TVMP
%HZSGEG]
'SQQYRMGEXMSRW
'SRJIVIRGIW
)HYGEXMSRERH8VEMRMRK
7GMIRGIERH8IGLRSPSK]
7IGXMSRW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%7XERHEVH
GEXMSRW8LI%;;%WXERHEVHWYWYEPP]GSRXEMRSTXMSRWXLEXQYWXFIIZEPYEXIHF]XLIYWIVSJXLIWXERHEVH9RXMPIEGLSTXMSREP
IRHSVWIQIRXSJER]TVSHYGXSVTVSHYGXX]TIRSVHSIW%;;%XIWXGIVXMJ]SVETTVSZIER]TVSHYGX8LIYWISJ%;;%WXERHEVHW
MWIRXMVIP]ZSPYRXEV]8LMWWXERHEVHHSIWRSXWYTIVWIHISVXEOITVIGIHIRGISZIVSVHMWTPEGIER]ETTPMGEFPIPE[VIKYPEXMSRSV
GSHIWSJER]KSZIVRQIRXEPEYXLSVMX]%;;%WXERHEVHWEVIMRXIRHIHXSVITVIWIRXEGSRWIRWYWSJXLI[EXIVWYTTP]MRHYWXV]XLEX
.SYVREP%;;%8LIEGXMSRFIGSQIWIJJIGXMZISR
.SYVREP%;;%
%QIVMGER2EXMSREP7XERHEVH
%R%QIVMGER2EXMSREP7XERHEVHMQTPMIWEGSRWIRWYWSJXLSWIWYFWXERXMEPP]GSRGIVRIH[MXLMXWWGSTIERHTVSZMWMSRW%R%QIVMGER
2EXMSREP7XERHEVHMWMRXIRHIHEWEKYMHIXSEMHXLIQERYJEGXYVIVXLIGSRWYQIVERHXLIKIRIVEPTYFPMG8LII\MWXIRGISJER
%QIVMGER2EXMSREP7XERHEVHHSIWRSXMRER]VIWTIGXTVIGPYHIER]SRI[LIXLIVXLEXTIVWSRLEWETTVSZIHXLIWXERHEVHSVRSX
JVSQQERYJEGXYVMRKQEVOIXMRKTYVGLEWMRKSVYWMRKTVSHYGXWTVSGIWWIWSVTVSGIHYVIWRSXGSRJSVQMRKXSXLIWXERHEVH%QIVM
GER2EXMSREP7XERHEVHWEVIWYFNIGXXSTIVMSHMGVIZMI[ERHYWIVWEVIGEYXMSRIHXSSFXEMRXLIPEXIWXIHMXMSRW4VSHYGIVWSJKSSHW
QEHIMRGSRJSVQMX][MXLER%QIVMGER2EXMSREP7XERHEVHEVIIRGSYVEKIHXSWXEXISRXLIMVS[RVIWTSRWMFMPMX]MREHZIVXMWMRKERH
TVSQSXMSREPQEXIVMEPWSVSRXEKWSVPEFIPWXLEXXLIKSSHWEVITVSHYGIHMRGSRJSVQMX][MXLTEVXMGYPEV%QIVMGER2EXMSREP7XERHEVHW
TYFPMGEXMSR4YVGLEWIVWSJ%QIVMGER2EXMSREP7XERHEVHWQE]VIGIMZIGYVVIRXMRJSVQEXMSRSREPPWXERHEVHWF]GEPPMRKSV[VMXMRK
XLI%QIVMGER2EXMSREP7XERHEVHW-RWXMXYXI;IWXVH7XVIIX*SYVXL*PSSV2I[=SVO2=
SV
IQEMPMRKMRJS$ERWMSVK
TVSHYGIHSVXVERWQMXXIHMRER]JSVQSVF]ER]QIERWIPIGXVSRMGSV
QEXMSRSVVIXVMIZEPW]WXIQI\GITXMRXLIJSVQSJFVMIJI\GIVTXWSV
LSYXXLI[VMXXIRTIVQMWWMSRSJXLITYFPMWLIV
QIVMGER;EXIV;SVOW%WWSGMEXMSR
RXIHMR97%
DDDDDDDDDDDDDDDDDDDD MM
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
'SQQMXXII4IVWSRRIP
ERHETTVSZIHXLMWWXERHEVHLEHXLIJSPPS[MRKTIVWSRRIPEXXLIXMQISJETTVSZEP
7XITLIR;1IMIV'LEMV
+IRIVEP-RXIVIWX1IQFIVW
(1%PKVERXM%PFIVX%;IFF%WWSGMEXIW6MZIVWMHI'EPMJ %;;%
%
)(EVVMQSR&E]%VIE'SEXMRK'SRWYPXERX7IVZMGI-RG(IREMV'EPMJ %;;%
%
;.(M\SR(M\SR)RKMRIIVMRK-RG0EOI3HIWWE1MGL %;;%
%
*7/YVX^7XERHEVHW)RKMRIIV0MEMWSR%;;%(IRZIV'SPS %;;%
%
7;1IMIV8ERO-RHYWXV]'SRWYPXERXW-RHMERETSPMW-RH %;;%
%
.-7XVERH7LSVX)PPMSXX,IRHVMGOWSR-RG'LMTTI[E*EPPW;MW %;;%
%
&17LITLIVH7XERHEVHW'SYRGMP0MEMWSR'PEVIQSRX'EPMJ %;;%
%
''7YRHFIVK',1,-00-WWEUYEL;EWL %;;%
%
67;S^RMEO&S[8IGL0XH&EXEZME-PP %;;%
%
4VSHYGIV1IQFIVW
.;(EZMW8RIQIG'SQTER]-RG/ERWEW'MX]1S %;;%
%
&)/VSQIV8ERO&YMPHIVW-RG)YPIWW8I\EW %;;%
%
70EQF2MGOIP-RWXMXYXI,YRXMRKXSR;: %;;%
%
+%0EVWSR'&
--RG'PMZI-S[E %;;%
%
/1G+YMVI'787XSVEKI4EVWSRW/ER %;;%
%
S'EPMJ %;;%
%
MPPI/] %;;%
%
9WIV1IQFIVW
(MWXVMGX3EOPERH'EPMJ %;;%
%
YXLSVMX]4IRWEGSPE*PE %;;%
%
V'SQTER]7X0SYMW1S %;;%
%
SVXL8I\EW %;;%
%
'PMRXSR'SRR %;;%
%
MMM
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
.03VXM^7ER*VERGMWGS4YFPMG9XMPMXMIW'SQQMWWMSR7ER*VERGMWGS'EPMJ %;;%
%
.47GSXX2I[.IVWI]z%QIVMGER;EXIV'SQTER](IPVER2. %;;%
%
MZ
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
'SRXIRXW
%PP %;;% WXERHEVHW JSPPS[ XLIKIRIVEP JSVQEX MRHMGEXIH WYFWIUYIRXP] 7SQI ZEVMEXMSRW JVSQ XLMW
JSVQEXQE]FIJSYRHMRETEVXMGYPEVWXERHEVH
7)' 4%+) 7)' 4%+)
7M^MRKERH(IWMKRSJ)PIZEXIH8EROW
+IRIVEP
7XERHEVH'ETEGMXMIW
7
,IMKLXWJSV)PIZEXIH8EROW
7XERHEVH,IEH6ERKI
'VSWW&VEGIH1YPXMGSPYQR
)PIZEXIH8EROW
8ERO4PEXIW
4IHIWXEP8EROW
8ERO7XEFMPMX]%KEMRWX3ZIVXYVRMRK
0EXIVEP0SEH(MWXVMFYXMSR
%GGIWWSVMIWJSV)PIZEXIH8EROW
7XIIP6MWIV
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
4MTI'SRRIGXMSR 8YFYPEV'SPYQRERH
3ZIV 7XVYX7IGXMSRW
ZM
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
8EGO;IPHW *SYRHEXMSRWJSV'VSWW&VEGIH
8ERO%WWIQFP] 1YPXMGSPYQR8EROW
%PXIVREXMZI(IWMKR&EWMWJSV
7XERHTMTIWERH6IWIVZSMVW
%PXIVREXMZI(IWMKR&EWMW
1EXIVMEPW
+IRIVEP(IWMKR
ZMM
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
1ETTIH1E\MQYQ'SRWMHIVIH
% 'SQQIRXEV]JSV;IPHIH'EVFSR7XIIP )EVXLUYEOI7TIGXVEP6IWTSRWI
8EROWJSV;EXIV7XSVEKI %GGIPIVEXMSR4IVGIRX(EQTIH
& (IJEYPX'LIGOPMWX EXWIG4IVMSH7JSV7MXI
'PEWW&JSV6IKMSR
1ETTIH1E\MQYQ'SRWMHIVIH
&EWMG;MRH7TIIH:JVSQ
: )EVXLUYEOI7TIGXVEP6IWTSRWI
%7') %GGIPIVEXMSR4IVGIRX(EQTIH
(MEKVEQJSV'LIGOMRK3ZIVXYVRMRK EXWIG4IVMSH777JSV7MXI
7XEFMPMX]SJ4IHIWXEP8]TI 'PEWW&JSV6IKMSR
)PIZEXIH8EROW;MRHSV 1ETTIH1E\MQYQ'SRWMHIVIH
7IMWQMG)ZIRXW
)EVXLUYEOI7TIGXVEP6IWTSRWI
)\XVIQI*VSWX4IRIXVEXMSRzMR %GGIPIVEXMSR4IVGIRX(EQTIH
-RGLIW&EWIHSR7XEXI EXWIG4IVMSH7JSV7MXI
%ZIVEKI
'PEWW&JSV6IKMSR
6IGSQQIRHIH(ITXLSJ'SZIVMR 1ETTIH1E\MQYQ'SRWMHIVIH
*IIX%FSZI8STSJ4MTI
)EVXLUYEOI7TIGXVEP6IWTSRWI
1ETTIH1E\MQYQ'SRWMHIVIH %GGIPIVEXMSR4IVGIRX(EQTIH
)EVXLUYEOI7TIGXVEP6IWTSRWI EXWIG4IVMSH777JSV7MXI
%GGIPIVEXMSR4IVGIRX(EQTIH 'PEWW&JSV6IKMSR
EXWIG4IVMSH777JSV7MXI 1ETTIH1E\MQYQ'SRWMHIVIH
'PEWW&JSVXLI'SRXIVQMRSYW )EVXLUYEOI7TIGXVEP6IWTSRWI
9RMXIH7XEXIW %GGIPIVEXMSR4IVGIRX(EQTIH
1ETTIH 1E\MQYQ 'SRWMHIVIH EXWIG4IVMSH7JSV7MXI
'PEWW&JSV6IKMSR
1ETTIH1E\MQYQ'SRWMHIVIH
)EVXLUYEOI7TIGXVEP6IWTSRWI
%GGIPIVEXMSR4IVGIRX(EQTIH
EXWIG4IVMSH777ERH
WIG4IVMSH7 JSV7MXI'PEWW&
JSV6IKMSR
ZMMM DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
1ETTIH1E\MQYQ'SRWMHIVIH (MEKVEQJSV'LIGOMRK*SYRHEXMSR
)EVXLUYEOI7TIGXVEP6IWTSRWI 7XEFMPMX]SJ'VSWW&VEGIH
%GGIPIVEXMSR4IVGIRX(EQTIH 'SPYQR7YTTSVXIH)PIZEXIH
EXWIG4IVMSH777ERH 8EROW
WIG4IVMSH7JSV7MXI'PEWW& &SXXSQ4MTMRK'SRRIGXMSRSJE
JSV,E[EMM 7IPJ%RGLSVIH+VSYRH7YTTSVXIH
1ETTIH1E\MQYQ'SRWMHIVIH *PEX&SXXSQ8ERO
)EVXLUYEOI7TIGXVEP6IWTSRWI -WSXLIVQEP0MRIWJSV0S[IWX3RI(E]
%GGIPIVEXMSR4IVGIRX(EQTIH 1IER8IQTIVEXYVIWERH2SVQEP
EXWIG4IVMSH777JSV7MXI (EMP]1MRMQYQ*z'
'PEWW&JSV%PEWOE 8IQTIVEXYVI0MRIJSV.ERYEV]
1ETTIH1E\MQYQ'SRWMHIVIH 9RMXIH7XEXIWERH7SYXLIVR
)EVXLUYEOI7TIGXVEP6IWTSRWI 'EREHE
%GGIPIVEXMSR4IVGIRX(EQTIH 6EHMSKVETLMG6IUYMVIQIRXWJSV
EXWIG4IVMSH7JSV7MXI 8ERO7LIPPW%GGSVHMRKXS
'PEWW&JSV%PEWOE 7IGXMSR
1ETTIH1E\MQYQ'SRWMHIVIH 'IVX
)EVXLUYEOI7TIGXVEP6IWTSRWI 6IUYMVIQIRXWSJ%27-%;;%
%GGIPIVEXMSR4IVGIRX(EQTIH (7IG
EXWIG4IVMSH777ERHWIG % 8]TMGEP9RHIVGYX
4IVMSH7JSV7MXI'PEWW&JSV
% (IWMKR6IWTSRWI7TIGXVE{+IRIVEP
4YIVXS6MGS'YPIFVE:MIUYIW
4VSGIHYVI
% (IWMKR7TIGXVEP6IWTSRWI%GGIPIVEXMSR
7X'VSM\
M\
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
7XERHEVH'ETEGMXMIWJSV)PIZEXIH
RIWW0MQMXEXMSRWERH 8EROW
7TIGMEP6IUYMVIQIRXW 1MRMQYQ7M^ISJ*MPPIX;IPH{
*SVG 'J 7LIPPXS&SXXSQ.SMRX
:IPSGMX]4VIWWYVI)\TSWYVI 1MRMQYQ(MEQIXIVJSV9RVSPPIH
/^ 7LIPP4PEXIWJSV)PIZEXIH
1EXIVMEP'PEWWIW 8EROW
9RMX7XVIWWIW{8IRWMSR 1E\M
6IMRJSVGIQIRXJSV
9RMX7XVIWWIW{'SQTVIWWMSR
&YXX.SMRXW
9RMX7XVIWWIW{4VMQEV]
6SYRHRIWW{']PMRHVMGEP7LIPPW
&IRHMRK
1E\M
9RMX7XVIWWIW{7LIEVMRK
%PMKRIH&YXX.SMRXW
9RMX7XVIWWIW{&IEVMRK
1E\MQYQ,IMKLXSJ;IPH
%PPS[EFPI0SGEP&YGOPMRK
6IMRJSVGIQIRXSJ;IPHJSV&YXX
'SQTVIWWMZI7XVIWW* *0JSV
.SMRXW%FSZI4PEXI7YVJEGI
'PEWW1EXIVMEP
7IMWQMG-QTSVXERGI*EGXSV--)
%PPS[EFPI0SGEP&YGOPMRK
7MXI'P
'SQTVIWWMZI7XVIWW* *0JSV
'PEWW1EXIVMEP 7LSVX4IVMSH7MXI
*E
%PPS[EFPI%\MEP'SQTVIWWMZI7XVIWW
*E 0SRK4IVMSH7MXI
&YGOPMRKERH7PIRHIVRIWW*SV *Z
'PEWW 1EXIVMEPW TWM
6IWTS 6M
ERH6G
1MRMQYQ*VIIFSEVH
6IUYMVIQIRXW
1MRMQYQ(IWMKR(MWTPEGIQIRXW
JSV4MTMRK%XXEGLQIRXW
'EXIKSV]1EXIVMEP6IUYMVIQIRXW
JSV7LIPP4PEXIWMR'SRXEGX;MXL
;EXIVXS&I9WIHJSV(IWMKR
1IXEP8IQTIVEXYVI8EFYPEXIH
'EXIKSV]1EXIVMEPW
\
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
'EXIKSV]1EXIVMEPW 1MRM
1MRMQYQ(IWMKR8IRWMPI7XVIWWIW %RRYPYW
MR7LIPP4PEXIWMR'SRXEGX;MXL % 7IMWQMG9WI+VSYT
;EXIV
\M
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
*SVI[SVH
- -RXVSHYGXMSR
-% &EGOKVSYRH -R %QIVMGER ;EXIV ;SVOW %WWSGMEXMSR %;;%
7YFGSQQMXXII,[LSWIQIQFIVW[IVI06,S[WSR,'&SEVHQERERH.EQIW
.SYVREP %;;%
jGSSTIVEXIHMR
XLIVIZMWMSRERHFIGEQIENSMRXWTSRWSVSJXLIWXERHEVH7MRGIMXWSVMKMREPTYFPMGEXMSR
XLIWXERHEVHLEWKEMRIH[MHIEGGITXERGIMRXLI9RMXIH7XEXIWERHEFVSEH
-& ,MWXSV] -R ETTIRHM\ ' [EW EHHIH XS TVSZMHI JSV XLI EPXIVREXMZI
YWI SJ LMKLIVWXVIRKXL WXIIPW JSV WXERHTMTIW ERH VIWIVZSMVW 3XLIV GLERKIW MRGPYHIH
XLIEHHMXMSRSJVIUYMVIQIRXWJSVXLIYWISJWXIIPTMTIEWXYFYPEVGSPYQRWERHE[MRH
SRFEPGSRMIWERHPEHHIVWERHYRMXWXVIWWIWJSVGSQFMREXMSRWSJ[MRHWIMWQMGERHSXLIV
ERHVIWIVZSMVW[IVIVIZMWIHXSETTP]SRP]XSG]PMRHVMGEPWLIPPWERHRSXXSORYGOPIWSV
k
;IWXVH7XVIIX*SYVXL*PSSV2I[=SVO2=
I.IYRI6SEH1MEQM*0
YRXV]'PYF(V*EVQMRKXSR,MPPW1-
\MMM
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
IPIZEXIHXEROWERHWXERHTMTIW[EWGLERKIHI\XIRWMZIP]QEOMRKJSYRHEXMSRHIWMKRE
TEVXSJXLIVIUYMVIQIRXW4VSGIHYVIWJSVWSMPMRZIWXMKEXMSR[IVIVIGSQQIRHIH
-RETTIRHM\%2SR1ERHEXSV]7IMWQMG(IWMKRSJ;EXIV7XSVEKI8EROW
ERHETTIRHM\&(MEKVEQWJSV'LIGOMRK3ZIVXYVRMRKSJ)PIZEXIH8EROW[IVIEHHIH
MRGSVTSVEXIHMRXS7IGXMSR--SJXLIJSVI[SVHERHXLIWIGXMSRWHIEPMRK[MXLJSYRHE
XMSRW[IVIMRGSVTSVEXIHMRXS7IGXMSR7IGXMSR[EWVIZMWIHXSMRGPYHIMRWTIG
XMSRERHXIWXMRKVIUYMVIQIRXWXLEX[IVIJSVQIVP]MR7IGXMSRERH7IGXMSRERH
ETTIRHM\IW%ERH&3XLIVEHHMXMSRWMRGPYHIHVIUYMVIQIRXWJSVEHHMXMSREPEGGITX
EFPIWXIIPWHIWMKRVIUYMVIQIRXWJSVWIMWQMGVIWMWXERGIEJSVQYPEJSVG]PMRHVMGEPWLIPP
IPMQMREXIHERHVIJIVIRGIQEHIXSXLIGLEVXWMRXLI%71)&SMPIVERH4VIWWYVI:IW
WIP'SHI7IGXMSR:---SVXSXLIMHIRXMGEPGLEVXWMR%QIVMGER4IXVSPIYQ-RWXMXYXI
%4-
7XERHEVH;IPHIH7XIIP8EROWJSV3MP7XSVEKI%WIGXMSRGSZIVMRKTIV
QMWWMFPIMRWTIGXMSRF]EMVGEVFSREVGKSYKMRK[EWEHHIHXS7IGXMSR1EXIVMEPWJSV
HM\'ERHXLIVIUYMVIQIRXWJSVMQTEGXXIWXMRK[IVII\TERHIH
-RVIZMWMSRWMRGPYHIHRI[WIGXMSRWTIVXEMRMRKXSWMRKPITIHIWXEPXEROWMRGSV
TSVEXMRKHIWMKRVYPIWJSVXLMWX]TI SJXERO2I[HIWMKRVYPIW[IVIMRGPYHIHJSVGSP
YQRWSJIPIZEXIHXEROWLEZMRKIGGIRXVMG[SVOTSMRXGSRRIGXMSRW%WIGXMSRGSZIVMRKXLI
HIWMKRGSRWMHIVEXMSRWJSVWXVYXW[EWEHHIH*SVGSQFMRIHWXVIWWIWXLIYRMXWXVIWWIWJSV
[MRHERHWIMWQMGJSVGIW[IVIMRGVIEWIHJVSQTIVGIRXXS TIVGIRX7LIPPTPEXIW
KXS%QIVMGER7SGMIX]JSV8IWXMRKERH1EXIVMEPW
IGXMSR-REHHMXMSRERI[WIGXMSR[EWEHHIH
2;;EWLMRKXSR('
I;IWX'SRWLSLSGOIR4%
\MZ
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
HEXEEVIEZEMPEFPI
%TTIRHM\'%PXIVREXMZI6YPIWERH(IWMKR7XVIWWIWJSVXLI9WISJ7XIIP4PEXIWERH
7LETIW;MXL7YMXEFPI8SYKLRIWWERH(YGXMPMX]JSV9WIMR;IPHIH7XERHTMTIWERH6IW
[LMPIVIXEMRMRKMXWXMXPIHIWMKREXMSREWETTIRHM\'
*SVETTIRHM\'XEROW[MXLELIMKLXXSHMEQIXIV,(
VEXMSSJSVPIWWXLIWLIPP
HIWMKR[EWEPPS[IHXSFIF]XLI:EVMEFPI(IWMKR4SMRX1IXLSHMRGSQTPMERGI[MXL
%4-%PWSJSVETTIRHM\'XEROWMRWTIGXMSRSJGIVXEMRQIQFIVWMWRSXVIUYMVIH
[LIRXLIQEXIVMEPLEWEXIRWMPIWXVIRKXLPIWWXLERTWM14E
-R VIZMWMSRW MRGPYHIH RI[ VIUYMVIQIRXW JSV LMKLWXVIRKXL ERGLSV FSPXW
8EFPI[EWEHHIHXSGPEVMJ]XLMGORIWWPMQMXEXMSRWERHWTIGMEPQEXIVMEPVIUYMVIQIRXW
6IUYMVIQIRXWJSV[MRHIWGEPEXMSRJSVLIMKLXWKVIEXIVXLERJXQ
ERH[MRH
PSEHWSRWLVSYHW[IVIEHHIH*M\IHTIVGIRXEKIWIMWQMGHIWMKRPSEHW[IVIIPMQMREXIH
(IWMKRVIUYMVIQIRXWJSVLERHVEMPWERHKYEVHVEMPW[IVIEHHIH%PPS[EFPIYRMXWXVIWWIW
[IVI WXEXIH EW E JYRGXMSR SJ QEXIVMEP GPEWW [LMGL MW E JYRGXMSR SJ QEXIVMEP ]MIPH
WXVIRKXL;MHXLXSXLMGORIWWPMQMXEXMSRW[IVIEHHIHJSVGSQTVIWWMSRIPIQIRXWERH
TVIWWMSRVMRKW[IVIEHHIH%RGLSVEKIVIUYMVIQIRXW[IVII\TERHIHERHE[MRHSZIV
XYVRMRKGLIGOJSVKVSYRHWYTTSVXIHXEROW[EWEHHIH;IPHMRWTIGXMSRJSVXIRWMSR
FVEGMRKJSVGVSWWFVEGIHGSPYQRWYTTSVXIHIPIZEXIHXEROW[EWI\TERHIHXSMRGPYHI
MRKWMRWYTTSVXTIHIWXEPW[IVIEHHIH'VMXIVMEJSVEGGIWWSVMIWMRGPYHMRKWEJIX]KVMPPW
HMRKERH[IPHVIMRJSVGIQIRX PMQMXW[IVIEHHIH
WYTTSVXIHXEROWERHWLIPPWHIWMKRIHF]WXEFMPMX]
RHEV]WXVIWWIHNSMRXWERHXYFYPEVWYTTSVXGSPYQRW
XXSQTPEXIWSJKVSYRHWYTTSVXIHXEROW[IVIEHHIH
\Z
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
7IMWQMG HIWMKR PSEH IUYEXMSRW [IVI VIZMWIH XS JSPPS[ XLI 9RMJSVQ &YMPHMRK
'SHIJSVQEX%RI[WIMWQMGQETSJXLI9RMXIH7XEXIW[EWMRGPYHIHEPSRK[MXLRI[
ERHVIZMWIHIUYEXMSRWJSVGEPGYPEXMRKWYGLXLMRKWEWL]HVSH]REQMGWIMWQMGLSSTXIR
WMPIWXVIWWIWERHWPSWLMRK[EZILIMKLXXSHIXIVQMRIQMRMQYQJVIIFSEVHJSVKVSYRH
%TTIRHM\'SJXLITVIZMSYWIHMXMSR[EWMRGSVTSVEXIHMRXLIWXERHEVHEW7IGXMSR
ERHVIJIVIRGIWXERHEVHW[IVIQSZIHXS7IGXMSR)PIGXVSHIGVMXIVMEERHVIUYMVIQIRXW
ERHRYQFIVSJ[IPHNSMRXMRWTIGXMSRW[IVIYTHEXIHXSMQTVSZIUYEPMX]GSRXVSP
%RI[7IGXMSRIRXMXPIH7XVYGXYVEPP]7YTTSVXIH%PYQMRYQ(SQI6SSJW[EW
EHHIH
-RXLIXMXPIERHWGSTISJXLIWXERHEVH[IVIVIZMWIHXSEHHVIWWSRP]RI[XEROW
GSRWXVYGXIHSJ[IPHIHGEVFSRWXIIPXLEXEVIYWIHXSWXSVI[EXIVEXEXQSWTLIVMGTVIWWYVI
%PPGSRXVEGXYEPPERKYEKI[EWVIQSZIHERHRSRQERHEXSV]VIUYMVIQIRXW[IVIQSZIHXS
EPPS[EFPIPSGEPFYGOPMRKGSQTVIWWMZIWXVIWW[EWVIREQIH1IXLSH*SVVSSJVEJXIVW
HIWMKRIHJSVVSSJPMZIPSEHSJPFJX SVPIWWEPPS[EFPIWXVIWWIW[IVIPMQMXIHXSXLSWISJ
%QEXIVMEP*SVVSSJVEJXIVWHIWMKRIHJSVVSSJPMZIPSEHKVIEXIVXLERPFJX LMKLIV
WXVIRKXL KVIEXIV XLER % QEXIVMEP )\XIRWMZI VIUYMVIQIRXW [IVI EHHIH JSV ERGLSV
]HIWMKRJSVIPIQIRXWSXLIVXLERFSXXSQTPEXI
PI\ERHIV&IPP(VMZI6IWXSR:%
\ZM
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
TVSXIGXMSRFIVIQSZEFPI[EWEHHIHJSVIPIZEXIHXEROW)PIGXVMGEPMWSPEXMSRVIUYMVIQIRXW
[IVIEHHIHJSVHMWWMQMPEVQIXEPWMRWMHIXLIXEROFIPS[XLI8'0
7IGXMSR%;;%(
XMXPIH7M^MRKSJ+VSYRH7YTTSVXIH7XERHTMTIWERH
6IWIVZSMVW[EWHIPIXIH
XMQIWXLITYFPMWLIHQMRM
MR ? QQA [EW EHHIH 7IEP[IPHMRK VIUYMVIQIRXW JSV GSVVSWMSR TVSXIGXMSR
[IVIEHHIH1IEWYVIQIRXERHHSGYQIRXEXMSRVIUYMVIQIRXWJSVWLIPPWHIWMKRIHF]
FVEGMRKWTPMGI[IPHW[EWMRGVIEWIHXS XMQIWXLITYFPMWLIHQMRMQYQ]MIPHWXVIRKXL
SJXLIFVEGMRKQEXIVMEP
*SVJSYRHEXMSRWESRIXLMVHMRGVIEWIMRXLIEPPS[EFPIFIEVMRKWXVIWWJSV[MRHPSEHW
7IMWQMG PSEHW [IVI VIZMWIH XS EPMKR [MXL XLI WIMWQMG PSEH VIUYMVIQIRXW SJ
*)1%ERHTVSTSWIH%7')[LMGLEVIFEWIHSREQE\MQYQGSRWMHIVIH
IEVXLUYEOIKVSYRHQSXMSRJSVERIZIRX[MXLETIVGIRXTVSFEFMPMX]SJI\GIIHERGI
[MXLMRE]IEVTIVMSHVIGYVVIRGIMRXIVZEPSJETTVS\MQEXIP]]IEVW
+IRIVEP
LIGOJSVTIHIWXEPX]TIIPIZEXIHXEROW[EWEHHIH
RKJEMPYVI)UYEXMSRW[IVIEHHIHXSGEPGYPEXIXLI
WWMQMPEVXSXLSWISJ%7')[IVIEHHIHJSV
SVEPPXEROW
:IVQSRX%ZIRYI2;7YMXI;EWLMRKXSR('
\ZMM
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%TTIRHM\%'SQQIRXEV]JSV;IPHIH'EVFSR7XIIP8EROWJSV;EXIV7XSVEKI[EW
EHHIHXSTVSZMHIFEGOKVSYRHMRJSVQEXMSRJSVQER]SJXLIVIUYMVIQIRXWGSRXEMRIHMR
XLIWXERHEVH6IGSQQIRHEXMSRWJSVERXIRREWERHVIPEXIHIUYMTQIRX[IVIMRGPYHIH
%TTIRHM\&(IJEYPX'LIGOPMWX[EWEHHIHXSEWWMWXYWIVWSJXLIWXERHEVH
-' %GGITXERGI
I -R 1E] XLI 97 )RZMVSRQIRXEP 4VSXIGXMSR %KIRG]
97)4%
IRXIVIH MRXS E GSSTIVEXMZI EKVIIQIRX [MXL E GSRWSVXMYQ PIH F] 27*
-RXIVREXMSREP 27*
XS HIZIPST ZSPYRXEV] XLMVHTEVX] GSRWIRWYW WXERHEVHW ERH E
SJXLISVMKMREPGSRWSVXMYQMRGPYHIHXLI%QIVMGER;EXIV;SVOW%WWSGMEXMSR6IWIEVGL
*SYRHEXMSR %[[E6* RS[ ;EXIV 6IWIEVGL *SYRHEXMSR
ERH XLI 'SRJIVIRGI SJ
%WWSGMEXMSR %;;%
ERH XLI %WWSGMEXMSR SJ 7XEXI (VMROMRK ;EXIV %HQMRMWXVEXSVW
%7(;%
NSMRIHPEXIV
-RXLI9RMXIH7XEXIWEYXLSVMX]XSVIKYPEXITVSHYGXWJSVYWIMRSVMRGSRXEGX[MXL
HVMROMRK [EXIV VIWXW [MXL MRHMZMHYEP WXEXIWj 0SGEP EKIRGMIW QE] GLSSWI XS MQTSWI
VIUYMVIQIRXWQSVIWXVMRKIRXXLERXLSWIVIUYMVIHF]XLIWXEXI8SIZEPYEXIXLILIEPXL
EKIRGMIWQE]YWIZEVMSYWVIJIVIRGIWMRGPYHMRK
%REHZ
;EXIVHMWGSRXMRYIHSR%TV
7TIGM
8[S WXERHEVHW HIZIPSTIH YRHIV XLI HMVIGXMSR SJ 27* 27*k%27-
XEXIWSVPSGEPEKIRGMIWLEZIEYXLSVMX]XSEGGITX
G]%ZIRYI(IRZIV'3
XEGXXLIETTVSTVMEXIEYXLSVMX]LEZMRKNYVMWHMGXMSR
RR%VFSV1-
GEHIQ]SJ7GMIRGIW*MJXL7XVIIX2;;EWLMRKXSR
\ZMMM
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%RRI\%w8S\MGSPSK]6IZMI[ERH)ZEPYEXMSR4VSGIHYVIWxXS27*%27-HSIW
RSXWXMTYPEXIEQE\MQYQEPPS[EFPIPIZIP1%0
SJEGSRXEQMRERXJSVWYFWXERGIWRSX
PMRIWRSRGEVGMRSKIRW
ERHVMWOGLEVEGXIVM^EXMSRQIXLSHSPSK]GEVGMRSKIRW
9WISJ
%27-%;;%(HSIWRSXEHHVIWWEHHMXMZIWVIUYMVIQIRXW9WIVWSJXLMWWXER
HEVHWLSYPHGSRWYPXXLIETTVSTVMEXIWXEXISVPSGEPEKIRG]LEZMRKNYVMWHMGXMSRMRSVHIVXS
(IXIVQMRIEHHMXMZIWVIUYMVIQIRXWMRGPYHMRKETTPMGEFPIWXERHEVHW
(IXI
JSVGSRXEGX[MXLSVXVIEXQIRXSJHVMROMRK[EXIV
(IXI
-- 7TIGMEP -WWYIW ERHEVH LEW RS ETTPMGEFPI MRJSVQEXMSR JSV XLMW
WIGXMSR
--- MW7XERHEVH -XMWXLIVIWTSRWMFMPMX]SJXLIYWIVSJER%;;%
WXERHEVHXSHIXIVQMRIXLEXXLITVSHYGXWHIWGVMFIHMRXLEXWXERHEVHEVIWYMXEFPIJSVYWI
MRXLITEVXMGYPEVETTPMGEXMSRFIMRKGSRWMHIVIH
'SRXVEGXYEP VIWTSRWMFMPMXMIW JSV MXIQW WYGL EW HIWMKR QEXIVMEP JEFVMGEXMSR GSR
WXVYGXMSRMRWTIGXMSRERHXIWXMRKLEZIFIIRVIQSZIHJVSQXLIWXERHEVHERHRIIHXSFI
EHHVIWWIHF]XLITYVGLEWIV
ERHQERYJEGXYVIVWSJ[IPHIHWXIIPXEROW
WIVZMGI4VSTIVP]STIVEXIHERHQEMRXEMRIH[IPHIH
XYRPMQMXIHWIVZMGIPMJI
%PXIVREXMZIW 4VSTIVYWISJXLMWWXERHEVHVIUYMVIW
\M\
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
XLI VIUYMVIQIRXW GSRXEMRIH LIVIMR -R WYGL GEWIW PSGEP VIKYPEXMSRW WYTIVWIHI XLI
VIUYMVIQIRXW SJXLMWWXERHEVH ;LIVIPSGEPQYRMGMTEPGSYRX]SVWXEXIKSZIVRQIRX
VIUYMVIQIRXW I\MWX WYGL VIUYMVIQIRXW EVI XS KSZIVR ERH XLMW WXERHEVH WLSYPH FI
MRXIVTVIXIHXSWYTTPIQIRXXLIQ-XMWXLITYVGLEWIVvWVIWTSRWMFMPMX]XSWYTTPIQIRXSV
QSHMJ]XLMWWXERHEVHJSVGSQTPMERGI[MXLXLIWIPSGEPVIUYMVIQIRXW-REHHMXMSRXLI
VIJIVXSXEROWFYX[LIVIXLITYVGLEWIVMRXIRHWWYGLWXMTYPEXMSRWXSETTP]XSXLIXERO
YRHIVGSRXVEGX%WERI\EQTPIMJEKSZIVRMRKGSHIWXMTYPEXIWEFYMPHMRKVSSJWRS[PSEH
SJPFJX2Q
ERHMXMWMRXIRHIHXLEXXLIXEROVSSJFIHIWMKRIHJSVXLMWPSEH
VIUYMVIQIRXW%XEQMRMQYQMXMWMQTSVXERXXLEXEPPSJXLIHIWMKRGSRHMXMSRWMRXLMW
WXERHEVHFIQIX%XEROGERRSXFIVITVIWIRXIHEWER%27-%;;%(XEROMJMX
HSIWRSXQIIXXLIQMRMQYQVIUYMVIQIRXWSJXLMWWXERHEVH
UYEXIWSMPMRZIWXMKEXMSREXXLIWMXIMRGPYHMRKVIGSQQIRHEXMSRSJXLIX]TISJJSYRHE
XMSRXSFIYWIHXLIHITXLSJJSYRHEXMSRVIUYMVIHERHXLIHIWMKRWSMPFIEVMRKTVIWWYVI
HMVIGXP]XSEWI[IVSVEWXSVQHVEMR[MXLSYXEREMVFVIEO
%RRYEP MRWTIGXMSR ERH QEMRXIRERGI SJ XLI I\TSWIH WMHI SJ XLI XERO WLIPPXS
FSXXSQGSRRIGXMSRJSVEWXERHTMTISVVIWIVZSMVMWMQTSVXERXMJQE\MQYQXEROPMJIMWXS
FIEXXEMRIH-RTEVXMGYPEVEGGYQYPEXMSRWSJHMVXERH[IIHW[LMGLQE]XVETQSMWXYVI
SZIH-RWTIGXMSRSJXLIMRXIVMSVERHI\XIVMSVSJ
RERGIEXXLVII]IEVMRXIVZEPWMWVIGSQQIRHIH
;EXIV7XSVEKI 8EROW JSV KYMHERGIGSRGIVRMRK
WXIIPXEROWJSV[EXIVWXSVEKI
RKMRXLIXEROERHVMWIVTMTI;LIVIPS[YWEKI
[EXIVQE]RIIHXSFI[EWXIHSVLIEXTVSZMHIH
DDDDDDDDDDDDDDDDDDDD \\
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
2*4%
HSGYQIRX2*4%;EXIV8EROWJSV4VMZEXI*MVI4VSXIGXMSRJSVLIEXIVWM^
MRK4YVGLEWIVWEVIGEYXMSRIHEKEMRWXEPPS[MRKMGIFYMPHYTJSVMRWYPEXMSR[LMGLQE]
FVIEOPSSWIERHHEQEKIXLIXERO
MRK%27-%;;%'7XERHEVHJSV(MWMRJIGXMSRSJ;EXIV7XSVEKI*EGMPMXMIWWLSYPH
FIGSRWYPXIHJSVVIGSQQIRHIHTVSGIHYVIWJSVHMWMRJIGXMSRSJ[EXIVWXSVEKIJEGMPMXMIW
3JXIR MX MWHIWMVEFPI JSV XLI TYVGLEWIV XS TIVJSVQ XLI HMWMRJIGXMSR XS IPMQMREXIXLI
RIGIWWMX]JSVXLITEMRXMRKGSRWXVYGXSVXSVIXYVREJXIV[EVHSVXSWXERHF]YRXMPXLIMRWMHI
TEMRXLEWHVMIHGSQTPIXIP]-JHMWMRJIGXMSRMWXSFIHSRIF]IMXLIVXLIXEROSVTEMRXMRK
GSRWXVYGXSVXLITYVGLEWIVQYWXWTIGMJ]XLIQERRIVMR[LMGLHMWMRJIGXMSRMWXSFIHSRI
EVIRSXVIUYMVIQIRXWSJ%27-%;;%(;LIRE[IPHIHWXIIPXEROMWXSFITYV
GLEWIHYRHIVXLMWWXERHEVHXLITYVGLEWIVWLSYPHTVSZMHIXLIJSPPS[MRK
XLIWXVYGXYVIXSFIIVIGXIHF]GYWXSQEV]QIXLSHW
;EXIVEXXLITVSTIVTVIWWYVIJSVXIWXMRKEWVIUYMVIHERHJEGMPMXMIWJSVHMW
TSWEPSJ[EWXI[EXIVEJXIVXIWXMRK
%WYMXEFPIVMKLXSJ[E]JVSQXLIRIEVIWXTYFPMGVSEHXSXLIIVIGXMSRWMXI
1EXIVMEPWJYVRMWLIHF]XLITYVGLEWIVXSFIYWIHF]XLIGSRWXVYGXSVJSVGSR
WXVYGXMSRSJXLIXERO
%KISXIGLRMGEPMRZIWXMKEXMSRSJXLITVSNIGXWMXIXLEXTVSZMHIWXLIMRJSVQEXMSR
PMWXIHMR7IG
*SYR
%PP PEFSV ERH QEXIVMEPW I\GITX QEXIVMEPW TVSZMHIH F] XLI TYVGLEWIV RIG
RGPYHMRKXLIJSYRHEXMSRWEGGIWWSVMIWERHXIWXMRK
WSJFSXLXLITYVGLEWIVERHXLIGSRWXVYGXSVEWTVI
&EXXIV]QEVGL4EVO5YMRG]1%
\\M
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
ERHXIWXMRKSJXLIXERO[MXLSYXER]HIWMKREXMSRSJ[LMGLTEVX]QYWXTIVJSVQXLIWI
XEWOW*SVXLMWVIEWSRXLIJSPPS[MRKMRJSVQEXMSRWLSYPHFITVSZMHIHF]XLITYVGLEWIV
RHEVH XS FI YWIH{XLEX MW %27-%;;% ( ;IPHIH 'EVFSR
7XIIP8EROWJSV;EXIV7XSVEKISJPEXIWXVIZMWMSR
;LIXLIV GSQTPMERGI [MXL 27*%27- (VMROMRK ;EXIV 7]WXIQ
'ETEGMX]
&SXXSQ GETEGMX] PIZIP &'0
SV XST GETEGMX] PIZIP 8'0
EFSZI XST SJ
JSYRHEXMSR
8]TISJVSSJ
,IEHV
(MEQIXIVERHX]TISJVMWIV
0SGEXMSRSJWMXI
(IWMVIHXMQIJSVGSQTPIXMSR
2EQISJERHHMWXERGIXSRIEVIWXXS[R
2EQISJERHHMWXERGIXSRIEVIWXVEMPVSEHWMHMRK
8]TISJVSEHEZEMPEFPIJSVEGGIWWXSXLIWMXIERH[LIXLIVMXMWTYFPMGSVTVMZEXI
%ZEMPEFMPMX]SJIPIGXVMGTS[IV[LSJYVRMWLIWMXEX[LEXJIIMJER][LEXZSPX
EKI[LIXLIVHMVIGXSVEPXIVREXMRKGYVVIRXERHMJEPXIVREXMRKGYVVIRX[LEXG]GPIERH
TLEWI
%ZEMPEFMPMX]SJGSQTVIWWIHEMVTVIWWYVIZSPYQIERHJIIMJER]
;LIXLIVHIXEMPWSJEPP[IPHIHNSMRXWEVIXSFITVSZMHIH7IG
;LIXLIVQMPPXIWXVITSVXWEVIVIUYMVIH7IG
(IXEMPWSJSXLIVJIHIVEPWXEXISVTVSZMRGMEPERHPSGEPVIUYMVIQIRXW7IG
8]TISJT
KQE]RSXFIVIHYGIHMJXEROMWPSGEXIH[LIVI
YVIMW*z'
SV[EVQIV7IG
EP[MRHVIKMSR WTIGMJ] XLI FEWMG[MRHWTIIH
XSFIEHHIHXSTEVXWXLEX[MPPFIMRGSRXEGX[MXL
SRXEGX[MXL[EXIV7IG
HJSVMRWTIGXMSRERHTEMRXMRK[LIRELSVM^SRXEP
R7IG
HIVW ERH ER] EHHMXMSREP EGGIWWSVMIW VIUYMVIH
IGSRRIGXMSRWERHX]TIERHWM^ISJTMTIXSFI
\\MM
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;LIXLIVEWEJIX]KVMPPEXXLIXSTSJXLIVMWIVMWVIUYMVIH7IG
;LIXLIVEVIQSZEFPIWMPXWXSTMWVIUYMVIH7IG
3ZIV
FEPGSR]WM^ISJTMTITYQTMRKERHHMWGLEVKIVEXIW7IG
;LIXLIVWEJIX]GEKIWVIWXTPEXJSVQWVSSJzPEHHIVLERHVEMPWSVSXLIVWEJIX]
HIZMGIWEVIVIUYMVIHERHSR[LMGLPEHHIVWERH[LIXLIVVIUYMVIQIRXWMRI\GIWWSJ
37,%'*64EVXEVIVIUYMVIH7IG
4YVGLEWIVMWXSWTIGMJ]FIKMR
RMRKPSGEXMSRSJSYXWMHIXEROPEHHIVMJSXLIVXLEREXEPIZIPSJJXQ
EFSZIKVEHI
7IG
;LIXLIV E WTIGMEP TVIWWYVIZEGYYQWGVIIRIH ZIRX SV E TVIWWYVIZEGYYQ
VIPMIJQIGLERMWQMWVIUYMVIHJSVXLIXEROZIRX7IG
6IUYMVIQIRXWJSVER]EHHMXMSREPEGGIWWSVMIWVIUYMVIHMRGPYHMRKTVSZMWMSRW
JSVERXIRREWERHVIPEXIHIUYMTQIRX7IG
;LIX
*SV FYXXNSMRX [IPHW WYFNIGX XS WIGSRHEV] WXVIWW [LIXLIV GSQTPIXI NSMRX
TIRIXVEXMSRMWXSFITVSZMHIHEXNSMRXWMRFEWIQIXEPWSJXLMGORIWWIWKVIEXIVXLER MR
QQ
7IG
;LIXLIVWIEP[IPHMRKMWVIUYMVIHERHMJWS[LIVIMXMWVIUYMVIH7IG
;LIXLIVXLITYVGLEWIV[MPPTVSZMHIWLSTMRWTIGXMSR
;LIXLIVE[VMXXIRVITSVXMWVIUYMVIHGIVXMJ]MRKXLEXXLI[SVO[EWMRWTIGXIH
EWWIXJSVXLMR7IG
;LIX
7IG
/MRHWSJTEMRXSVTVSXIGXMZIGSEXMRKWERHRYQFIVSJGSEXWJSVMRWMHIERHSYX
WMHIWYVJEGIWWII%27-%;;%(7XERHEVHJSV'SEXMRK7XIIP;EXIV7XSVEKI8EROW
7SMP MRZIWXMKEXMSR7IG
MRGPYHMRK JSYRHEXMSR HIWMKR GVMXIVME X]TI
RFIPS[I\MWXMRKKVEHI7MXI'PEWWJSVWIMWQMGEVIEW
RGPYHMRKJEGXSVSJWEJIX]7IG
9RPIWW
MWXVEXMSR'SRWXMXYXMSR%ZIRYI2;;EWLMRKXSR('
\\MMM
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
JSV&YMPHMRKWEVIETTPMGEFPIXSXLIGSRGVIXI[SVO7IG
:IVX
'ETEGMX]
8'0EFSZIXSTSJJSYRHEXMSR
8]TISJVSSJ
0SGEXMSRSJWMXI
(IWMVIHXMQIJSVGSQTPIXMSR
2EQISJERHHMWXERGIXSRIEVIWXXS[R
2EQISJERHHMWXERGIXSRIEVIWXVEMPVSEHWMHMRK
8]TISJVSEHEZEMPEFPIJSVEGGIWWXSXLIWMXIERH[LIXLIVMXMWTYFPMGSVTVMZEXI
%ZEMPEFMPMX]SJIPIGXVMGTS[IV[LSJYVRMWLIWMXEX[LEXJIIMJER][LEXZSPX
IRXERHMJEPXIVREXMRKGYVVIRX[LEXG]GPIERH
VTVIWWYVIZSPYQIERHJIIMJER]
HNSMRXWEVIXSFITVSZMHIH7IG
IVIUYMVIH7IG
SVTVSZMRGMEPERHPSGEPVIUYMVIQIRXW7IG
KQE]RSXFIVIHYGIHMJXEROMWPSGEXIH[LIVI
YVIMW*z'
SV[EVQIV7IG
EP[MRHVIKMSRWTIGMJ]XLIFEWMG[MRHZIPSGMX]
\\MZ
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
'SVVSWMSREPPS[ERGIMJER]XSFIEHHIHXSTEVXWXLEX[MPPFIMRGSRXEGX[MXL
[EX
[LIREXEROMWXSGSQTP][MXL7IGXMSR
7M^IE
0SGEXMSR SJ QERLSPIW PEHHIVW ERH EHHMXMSREP EGGIWWSVMIW VIUYMVIH
7IGXMSR
2YQFIVERHPSGEXMSRSJTMTIGSRRIGXMSRWERHX]TIERHWM^ISJTMTIXSFI
EGGSQQSHEXIH
7IG
;LIXLIVEVIQSZEFPIWMPXWXSTMWVIUYMVIH7IG
3ZIV
GLEVKIVEXIW7IG
;LIXLIVWEJIX]GEKIWVIWXTPEXJSVQWVSSJzPEHHIVLERHVEMPWSVSXLIVWEJIX]
HIZMGIW EVI VIUYMVIH ERH SR [LMGL PEHHIVW ERH [LIXLIV VIUYMVIQIRXW MR I\GIWW SJ
37,%'*64EVXEVIVIUYMVIH7IG
4YVGLEWIVMWXSWTIGMJ]FIKMRRMRK
PSGEXMSRSJSYXWMHIXEROPEHHIVMJSXLIVXLEREXEPIZIPSJJXQ
EFSZIXLIPIZIPSJ
XLIXEROFSXXSQ7IG
;LIXLIV E WTIGMEP TVIWWYVIZEGYYQWGVIIRIH ZIRX SV E TVIWWYVIZEGYYQ
VIPMIJQIGLERMWQMWVIUYMVIHJSVXLIXEROZIRX7IG
6IUYMVIQIRXWJSVER]EHHMXMSREPEGGIWWSVMIWVIUYMVIHMRGPYHMRKTVSZMWMSRW
JSVERXIRREWERHVIPEXIHIUYMTQIRX7IG
;LIX
*SV FYXXNSMRX [IPHW WYFNIGX XS WIGSRHEV] WXVIWW [LIXLIV GSQTPIXI NSMRX
TIRIXVEXMSRMWXSFITVSZMHIHEXNSMRXWMRQEXIVMEPWSJXLMGORIWWIWKVIEXIVXLER MR
SVXEROWXLEXEVIXSGSQTP][MXL7IGXMSRGSQ
JSVEPPFYXX[IPHIHWLIPPNSMRXW
VIUYMVIHERHMJWS[LIVIMXMWVIUYMVIH7IG
[MPPTVSZMHIWLSTMRWTIGXMSR
XMWVIUYMVIHGIVXMJ]MRKXLEXXLI[SVO[EWMRWTIGXIH
MZIGSEXMRKWERHRYQFIVSJGSEXWVIUYMVIHJSVMRWMHI
HISJFSXXSQWII%27-%;;%(
MRGPYHMRKJSYRHEXMSRHIWMKRGVMXIVMEX]TISJ
YRHEXMSRFIPS[I\MWXMRKKVEHI7MXI'PEWWJSVWIMWQMG
\\Z
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
EVIEWERHHIWMKRWSMPFIEVMRKTVIWWYVIMRGPYHMRKJEGXSVSJWEJIX] 9RPIWWSXLIV
V
4MPI X]TI ERH HITXL FIPS[ I\MWXMRK KVEHI [LIR E TMPIWYTTSVXIH JSYRHE
EHNYWXQIRXHYIXSTMPMRKPIRKXLGLERKIWVIWYPXMRKJVSQZEV]MRKWYFWYVJEGIGSRHMXMSRW
;LIX
7IG
;LIX
JSV&YMPHMRKWEVIETTPMGEFPIXSXLIGSRGVIXI[SVO7IG
:IVX
IWSJEPPEGGIWWSVMIW
YHIH
IH [MXL XLI FMH JSV E WXERHTMTI SV VIWIVZSMV
PS[MRKMRJSVQEXMSRWLEPPFITVSZMHIH
SVVIWIVZSMVWLS[MRK
XMSRMWYWIH
ERHWLIPPLIMKLX
DDDDDDDDDDDDDDDDDDDD \\ZM
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
G WLIPPTPEXI[MHXLWXLMGORIWWIWERHKVEHIW
H SSJ WYTTSVX
WXVYGXYVIMJER]
I FSXXSQXLMGORIWW
J XLMGORIWW[MHXLERHKVEHISJFYXX[IPHIHERRYPYWMJER]
K X]TIWM^IERHUYERXMX]SJQIGLERMGEPERGLSVWMJER]
FIVREQIWERHWM^IWSJEPPEGGIWWSVMIW
4EMRXMRKMRJSVQEXMSRMJMRGPYHIH
---' 1SHMM %R]QSH
SVXIVQMRSPSK]MRXLMWWXERHEVHQYWXFITVSZMHIHMRXLIGSRXVEGXHSGYQIRXW
-: 1ENSV 6IZMWMSRW MXMSR SJ XLI WXERHEVH MRGPYHIW RYQIVSYW
GSVVIGXMSRWYTHEXIWERHRI[QEXIVMEPXSGPEVMJ]WSQISJXLII\MWXMRKVIUYMVIQIRXW
7IGXMSR[EWVIZMWIHXSWLS[XLIPEXIWXIHMXMSRSJVIJIVIRGIW
7IGX
(MZ[EWEHHIHEWEREGGITXEFPIQIXLSHJSVIZEPYEXMRKPSGEPWLIPPSVTIHIWXEPWXVIWW
JSVERGLSVGLEMVHIWMKRWXLEXEVIFEWIHSREHIXEMPIHEREP]WMW
7IGXMSR[EWVIZMWIHXSMRGPYHIERIVIGXMSRXSPIVERGIQYPXMTPMIVJSVIPIQIRXW
ERHWYFNIGXXSWQEPPGSQTVIWWMZIWXVIWWIW
7IGXMSR [EW VIZMWIH XS QEOI PIEO XIWXMRK SJ XLI FSXXSQXSWLIPP NSMRX
7IGXMSR[EWVIZMWIHXSRSXVIUYMVIEWMXIVIWTSRWIEREP]WMWJSVWLSVXTIVMSH
\\ZMM
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%27-%;;%(
6IZMWMSRSJ%27-%;;%(
%;;%7XERHEVH
;IPHIH'EVFSR7XIIP8EROW
JSV;EXIV7XSVEKI
7)'8-32 +)2)6%0
7IG 7GSTI
HIWMKRGSRWXVYGXMSRMRWTIGXMSRERHXIWXMRKSJRI[[IPHIHGEVFSRWXIIPXEROWJSV
XLIWXSVEKISJ[EXIVEXEXQSWTLIVMGTVIWWYVI
8EROVSSJW %PPXEROWWXSVMRKTSXEFPI[EXIVWLEPPLEZIVSSJW8EROW
WXSVMRKRSRTSXEFPI[EXIVQE]FIGSRWXVYGXIH[MXLSYXVSSJW
-XIQWRSXGSZIVIH
W ERHEVHHSIWRSXGSZIVEPPHIXEMPWSJHIWMKR
SJXLIPEVKIZEVMIX]SJWM^IWERHWLETIWSJXEROW(IXEMPW
PPFIHIWMKRIHERHGSRWXVYGXIHXSFIEHIUYEXIERHEWWEJI
SQTSWMXIXEROGSRWXVYGXMSR;MXLXLII\GITXMSRSJEPY
XERHEVHHSIWRSXGSZIVXEROWGSRWXVYGXIH[MXLQEXIVMEPW
('SEXMRK7XIIP;EXIV7XSVEKI8EROWERH%27-
SRSJ;EXIV7XSVEKI*EGMPMXMIW
SH ;MXLXLII\GITXMSRSJVIMRJSVGIHGSRGVIXIJSYRHE
IHSRXLIEPPS[EFPIWXVIWWHIWMKRQIXLSH
EXIH8EROWJSV;EXIV7XSVEKI
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7IG MXMSRW
&'0
'SRWXVYGXSV X]XLEXJYVRMWLIWXLI[SVOERHQEXIVMEPWJSVTPEGI
QIRXERHMRWXEPPEXMSR
)PIZEXIHXERO %GSRXEMRIVSVWXSVEKIXEROWYTTSVXIHSREXS[IV
,IEHVERKI
V XMGEPHMWXERGIFIX[IIRXLI8'0ERH&'0
4SXEFPI
P [EXIV ;EXIV XLEX MW WEJI ERH WEXMWJEGXSV] JSV HVMROMRK ERH
GSSOMRK
4YVGLEWIV SR GSQTER] SV SVKERM^EXMSR XLEX TYVGLEWIW ER]
QEXIVMEPWSV[SVOXSFITIVJSVQIH
6IWIVZSMV %KVSY
WLIPPLIMKLXIUYEPXSSVWQEPPIVXLERMXWHMEQIXIV
7XERHTMTI %KVSY
WLIPPLIMKLXKVIEXIVXLERMXWHMEQIXIV
8ERO %RIPIZEXIHXEROEWXERHTMTISVEVIWIVZSMV
;EXIVPIZIPW PS[MRK[EXIVPIZIPWEVIYWIHMRXLMWWXERHEVH
&SXXSQGETEGMX]PIZIP&'0
IVPIZIPEFSZI[LMGLXLIWTIGM
&'0WLEPPFIXLI[EXIVPIZIPMRXLIXEROWLIPP[LIRXLIXEROMWIQTXMIHXLVSYKLXLI
8'0
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
ERH2SRHIWXVYGXMZI)\EQMREXMSRWLEPPFIYWIHYRPIWWNSMRXHIXEMPWEVIWLS[R
7IG 6IJIVIRGIW
%'-{&YMPHMRK'SHI6IUYMVIQIRXWJSV7XVYGXYVEP'SRGVIXI
%-7'j{7XIIP'SRWXVYGXMSR1ERYEPXL)HMXMSR
%27-k%;7%{7XERHEVH7]QFSPWJSV;IPHMRK&VE^MRKERH2SR
HIWXVYGXMZI)\EQMREXMSR
7TVE]MRK
1IXEP%VG;IPHMRK
7LMIPHIH1IXEP%VG;IPHMRK
%27-%;7({7XVYGXYVEP;IPHMRK'SHI{7XIIP)VVEXE
%27-%;;%'{(MWMRJIGXMSRSJ;EXIV7XSVEKI*EGMPMXMIW
%27-%;;%({'SEXMRK7XIIP;EXIV7XSVEKI8EROW
%27-%;;% ({%PYQMRYQ (SQI 6SSJW JSV ;EXIV 7XSVEKI
XIIP8EROWJSV3MP7XSVEKIXL)HMXMSR
RMQYQ(IWMKR0SEHWJSV&YMPHMRKWERH3XLIV7XVYGXYVIW
'PYF(V*EVQMRKXSR,MPPW1-
EWX;EGOIV(VMZI7YMXI'LMGEKS-0
;IWXVH7XVIIX*SYVXL*PSSV2I[=SVO2=
6SEH1MEQM*0
2;;EWLMRKXSR('
I\ERHIV&IPP(VMZI6IWXSR:%
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
%781k
7XVYGXYVEP7XIIP&EVW4PEXIW7LETIWERH7LIIX4MPMRK
4PEXIWJSV4VIWWYVI:IWWIPW
+IRIVEP%TTPMGEXMSR
(MTTIH>MRG'SEXIH;IPHIHERH7IEQPIWW
4MTMRK%TTPMGEXMSRW
&S\%VPMRKEXI0ERI'SPYQFYW3,
'SRWLSLSGOIR4%
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
+IRIVEP4YVTSWI4MTMRK
&SPXMRK1EXIVMEPWJSV,MKL8IQTIVEXYVISV,MKL4VIWWYVI7IVZMGIERH3XLIV7TI
GMEP4YVTSWI%TTPMGEXMSRW
-RXIVQIHMEXI8IRWMPI7XVIRKXL'EVFSR7XIIP4PEXIW
TWM8IRWMPI7XVIRKXL
8VIEXIHOWM1MRMQYQ8IRWMPI7XVIRKXL
4MTIJSV0S[8IQTIVEXYVI7IVZMGI
*SVKMRKW6IUYMVMRK2SXGL8SYKLRIWW8IWXMRKJSV4MTMRK'SQTSRIRXW
GEP8IWXMRKSJ7XIIP4VSHYGXW
&IEQ9PXVEWSRMG)\EQMREXMSRSJ7XIIP4PEXIW
7IEQPIWW'EVFSR7XIIP7XVYGXYVEP8YFMRKMR6SYRHWERH7LETIW
PIWW'EVFSR7XIIP7XVYGXYVEP8YFMRK
7XIIPJSV1SHIVEXIERH0S[IV8IQTIVEXYVI7IVZMGI
IRGLIHERH8IQTIVIH
QSWTLIVMGERH0S[IV8IQTIVEXYVIW
RIWI7MPMGSR7XIIP
L 0S[%PPS] ,SX6SPPIH ERH 'SPH6SPPIH +IRIVEP
TVSZIH8SYKLRIWW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7XVIRKXL5YIRGLIHERH8IQTIVIH0S[%PPS]7XIIP*SVKIH*MXXMRKWERH4EVXWJSV
4VIWWYVI:IWWIPW
M^IH,MKL7XVIRKXL0S[%PPS]7XVYGXYVEP7XIIP4PEXIW
:IWWIP4PEXIW'EVFSR1ERKERIWI7MPMGSR7XIIPJSV1SHIVEXIERH0S[IV8IQTIVE
XYVI7IVZMGI
%PPS]JSV+IRIVEP-RHYWXVMEP9WI
ERH8IQTIVIH'EVFSRERH,MKL7XVIRKXL0S[%PPS]7XVYGXYVEP7XIIP4PEXIW
6SPPIH'EVFSR7XVYGXYVEP,MKL7XVIRKXL0S[%PPS]ERH,MKL7XVIRKXL0S[
%PPS][MXL-QTVSZIH*SVQEFMPMX]ERH9PXVE,MKL7XVIRKXL
)\TERWMSR .SMRX *MPPIV JSV 'SRGVIXI 4EZMRK ERH 7XVYGXYVEP 'SRWXVYGXMSR 2SR
I\XVYHMRKERH6IWMPMIRX&MXYQMRSYW8]TIW
ERHOWM=MIPH7XVIRKXL
'7% + 6
{+IRIVEP 6IUYMVIQIRXW JSV 6SPPIH SV ;IPHIH
7EJIX]ERH,IEPXL7XERHEVHW'*64EVX
I)RKMRIIVMRK(EXE:SPYQIWERH)HMXMSR
8SVSRXS3RX'EREHE1;6
'SRWXMXYXMSR%ZI2;;EWLMRKXSR('
YX%ZI2;7YMXI;EWLMRKXSR('
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7)'8-32 1%8)6-%07
7IG +IRIVEP
1EXIVMEPW %PP QEXIVMEPW XS FI MRGSVTSVEXIH MR ER] WXVYGXYVI XS
QIIXXLMWWXERHEVHWLEPPFIRI[FITVIZMSYWP]YRYWIHERHGSQTP][MXLEPPSJXLI
VIUYMVIQIRXWSJXLMWWXERHEVH'STMIWSJXLIQMPPXIWXVITSVXW WLEPPFIJYVRMWLIH
VIWYPXWWLEPPFITVSZMHIH
7IG 1EXIVMEP6IUYMVIQIRXW
&SPXWERGLSVFSPXWERHVSHW &SPXWWLEPPGSRJSVQXS%781%
KVEHI&SV%781%%RGLSVFSPXWWLEPPGSRJSVQXS%781%KVEHI&
%781%%781%KVEHI&SV%781*KVEHIW[IPHEFPI
SV
6SHWWLEPPGSRJSVQXS%781%
%781%KVEHI&FSPXWERH%781*KVEHIFSPXWWLEPPRSXFI
YWIHYRPIWWQMPHWXIIPERGLSVFSPXW%781%KVEHI&%781%SV%781
*KVEHIWSV
I\GIIH MRQQ
MRHMEQIXIV;LIR%781*
KVEHIFSPXWEVIYWIHXLI]WLEPPGSQTP][MXLXLI[IPHEFPIWXIIPVIUYMVIQIRXWSJ
%781*7YTTPIQIRX7
6IMRJSVGMRKWXIIP
J 6IMRJSVGMRKWXIIP WLEPPGSQTP][MXL XLI VIUYMVI
XIQEXIVMEPWWLEPPGSRJSVQXSER]SJXLIJSPPS[MRK%781
EHIW%ERH&%KVEHIW%&'ERH(SV%
WXIHMR7IGERH
PMQMXEXMSRW ERH WTIGMEP VIUYMVIQIRXW 4PEXI XLMGORIWW
UYMVIQIRXWWLEPPFIEWHMWGYWWIHMRXLIJSPPS[MRKWYFWIG
8EFPI
%WLIPPTPEXIWKSZIVRIHF]XIRWMSRWXVIWWWLEPPFIPMQMXIH
QQ
ERHXLIQEXIVMEPWLEPPFIOMPPIHERHQERYJEGXYVIH
MRQQ
KSZIVRW%781%WLIPPTPEXIWKVIEXIVXLER MR
IUYEPXSMRQQ
MRXLMGORIWWWLEPPFIOMPPIH4PEXIW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
8EFPI WWPMQMXEXMSRWERHWTIGMEPVIUYMVIQIRXW
MR
7LIPP4PEXIW X X X X X
X"
%XIRWMSRKSZIVRW
/*+4
%GSQTVIWWMSRKSZIVRW
/ /*+4298
%+V
%+V%
%+V&
%+V&'XIRWMSRKSZIVRW
%+V&'
GSQTVIWWMSRKSZIVRW
%+V( X
7YFWXMXYXIQEXIVMEPJVSQ
7IGXMSRRSXPMWXIHEFSZI
XIRWMSRKSZIVRW
GSQTVIWWMSRKSZIVRW
&EWI4PEXIW
%%+V'
%
1EXIVMEPQE]FIYWIH[MXLSYXWTIGMEPVIUYMVIQIRXW
/!OMPPIH
2!RSVQEPM^IH
KVEHI%WXIIPMWXSFIYWIHSRP]JSVRSRWXVYGXYVEP
WERHSXLIVPS[WXVIWWIHGSQTSRIRXWPIWWXLERMR
KVEHI&ERH'WLIPPTPEXIWEVIPMQMXIHXSEXLMGORIWW
RWXVIWWKSZIVRWERH MRQQ
[LIRGSQTVIW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
DDDDDDDDDDDDDDDDDDDD
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
WMSRWXVIWWKSZIVRW%781%KVEHI(WLIPPTPEXIWEVIPMQMXIHXSEXLMGORIWWSJ
MRQQ
VYGXYVEPXYFMRKWLEPPGSQTP][MXL%781%
MRKWLEPPGSQTP][MXL%781%
EPXYFMRK[MXLEGMVGYPEVGVSWWWIGXMSRQE]FIQERYJEG
JEGXYVMRKTVSGIWWIWEVIMRGSQTPMERGI[MXLEPPWIGXMSRWSJ
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7XIIPTMTIQE]FIYWIHEWXYFYPEVWXVYGXYVEPQIQFIVWTVSZMHIHMX
GSQTPMIW[MXL%781%KVEHI&%781%X]TI)SV7KVEHI&SV%4-0
KVEHI&
4MRW 4MRWWLEPPGSQTP][MXL%781%KVEHI&%781%
KVEHISVGSRJSVQMRKXSWYTTPIQIRXEPVIUYMVIQIRX7XSQIIXEQMR
MQYQ]MIPHWXVIRKXLSJTWMSV%781%7M^IERHHMEQIXIVXSPIVERGIW
XLERMRQ
'EREHMERWXIIPW
H 'EREHMERWXIIPWEGGITXEFPIJSVYWIYRHIVXLMWWXER
HEVHEVI'7%+KVEHIW;;8;ERH;8%PPJSYVKVEHIWSJ
+[MPPLEZIEPPS[EFPIHIWMKRWXVIWWIWTIVGPEWWWII7IGXMSR
'EWXWXIIP
X 'EWXMRKWWLEPPGSRJSVQXS%781%KVEHIJYPP
ERRIEPIH
*SVKMRKW
K
*SVKM
XMSRW%GPEWW(%KVEHI--SV%
RKIW *SVKIHE
*MPPP
EGGSVHERGI[MXL7IG
4MTIJJ -RPI
7XIIPTMTIWLEPPGSRJSVQXS%781%X]TI)SV7KVEHI&%781%
RHEVHW
2)6%0()7-+2
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
OKQ
JSYRHEXMSRWWLEPPRSXFIGSRWMHIVIHEZIVXMGEPPSEHSRXLIVMWIV
6SSJHIWMKRPSEHW
I
7RS[ PSEH S[ERGI JSV XLI TVIWWYVI VIWYPXMRK JVSQ XLI
HIWMKRWRS[PSEHWLEPPFIEQMRMQYQSJPFJX 2Q
SRXLILSVM^SRXEP
TVSNIGXMSRSJXLIXEROERHI\XIVREPFEPGSR]JSVVSSJWYVJEGIWLEZMRKEWPSTISJ
SVPIWW[MXLXLILSVM^SRXEP*SVVSSJWYVJEGIW[MXLKVIEXIVWPSTIXLIHIWMKRWRS[
;LIVI
4[ ! [MRHTVIWWYVIETTPMIHXSTVSNIGXIHEVIESREZIVXMGEPTPERIMR
TSYRHWTIVWUYEVIJSSX
LER
WYVIIZEPYEXIHEXLIMKLX^SJXLIGIRXVSMHSJXLI
^
IEMRTSYRHWTIVWUYEVIJSSX
U^ ! / :
/^ -: )U
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
8EFPI / ^
,IMKLXj /^
JX Q
)\TSWYVI' )\TSWYVI(
XS
/
/ ^QE]FIGEPGYPEXIHMREGGSVHERGI[MXL%7')
;LIVI
/^ ! ^
^SJXLI
GIRXVSMHSJXLITVSNIGXIHEVIEWII8EFPI
^!
IJEGXSV!
HMRQMPIWTIVLSYVWII*MKYVITEKIWz
IIH MG[MRHWTIIHWWLS[RMR*MKYVIEVI
JXQ
EFSZIKVEHIERHERERRYEPTVSFEFMPMX]
GIIHIH]IEVQIERVIGYVVIRGIMRXIVZEP
-RWTIGMEP
I\TSWIHXS[MRHWTIIHWXLEXI\GIIHXLSWIWLS[RMR
SJXLIGIRXVSMHSJXLITVSNIGXIH[MRHEVIE*SVMRXIV
V
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
QIHMEXI LIMKLXW YWI PMRIEV MRXIVTSPEXMSR SV XLI PEVKIV SJ XLI ZIPSGMX] TVIWWYVI
7YVJEGI
J VSYKLRIWW JSV )\TSWYVI ' MRGPYHIW STIR XIVVEMR [MXL
TVSRIVIKMSRW
7YVJJ
EJSVIQIRXMSRIHWYVJEGIVSYKLRIWWTVIZEMPWMRXLIYT[MRHHMVIGXMSRJSVEHMWXERGI
KVIEXIVXLERJXQ
SVXMQIWXLIXEROLIMKLX[LMGLIZIVMWKVIEXIV
)\TSWYVI(WLEPPI\XIRHMRXSHS[R[MRHEVIEWSJWYVJEGIVSYKLRIWW'JSVEHMW
XERGISJJXQ
SVXMQIWXLILIMKLXSJXLIXERO[LMGLIZIVMWKVIEXIV
'SPYQRWWXVYXWERHW[E]VSHW *SVGSPYQRWERHWXVYXWSJWXVYG
XYVEPWLETIWXLITVSNIGXIHEVIEWLEPPFIGEPGYPEXIH-XWLEPPFIEWWYQIHXLEXWXVYXW
SRXLIPII[EVHWMHISJXLIXS[IVEVIWLMIPHIHTIVGIRXF]XLSWISRXLI[MRH[EVH
WMHI-RXLIGEWISJGSPYQRWERHW[E]VSHWXLI[MRHTVIWWYVIWLEPPFIETTPMIHSR
GSPYQRWSXLIVXLERXYFYPEVGSPYQRWWLEPPFIFEWIHSRXLIPEVKIVSJXLIX[STVS
NIGXIHEVIEW{SRISRXLIZIVXMGEPTPERIGSRXEMRMRKXLIPSRKMXYHMREPE\MWSJXLIGSP
YQRERHXLIZIVXMGEPE\MWSJXLIXEROERHXS[IVERHXLISXLIVSREZIVXMGEPTPERI
;MRHTVIWWYVIW
ETTPMIHXSXLITVSNIGXIHEVIEWSJXLIXEROXEROWYTTSVXWXVYGXYVITMPEWXIVWERH
SWISJGEPGYPEXMRKSZIVXYVRMRKQSQIRXW
;LIVI WXVYGXYVIW QE] FI XSXEPP]IRGPSWIH MRE WLVSYH
XMSRHYVMRKTEMRXMRKXLIWXVYGXYVIWLEPPFIGLIGOIHJSV
RX KVIEXIVXLERXLIQE\MQYQSTIVEXMRKZIPSGMX] SJXLI
ERQTLQWIG
MJXLIQE\MQYQSTIVEXMRKZIPSG
Q [MHIVXLERXLITVSNIGXIHEVIESJXLIWXVYGXYVIYRPIWW
YGXYVIMRXIVEGXMSR GXWSJ[MRHzWXVYGXYVIMRXIV V
LIHHMRK WLEPP FI GSRWMHIVIH JSV WPIRHIV WMRKPITIHIWXEP
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
GSRXMRYIHSRRI\XTEKI
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7TIGMEP;MRH6IKMSR
0SGEXMSR :QTL QW
,E[EMM
4YIVXS6MGS
+YEQ
:MVKMR-WPERHW
%QIVMGER7EQSE
2SXIW
:EPYIWEVIRSQMREPHIWMKRWIGKYWX[MRHWTIIHWMRQMPIWTIVLSYVQW
EXJXQ
EFSZIKVSYRHJSV)\TSWYVI'GEXIKSV]
0MRIEVMRXIVTSPEXMSRFIX[IIR[MRHGSRXSYVWMWTIVQMXXIH
-WPERHWERHGSEWXEPEVIEWSYXWMHIXLIPEWXGSRXSYVWLEPPYWIXLIPEWX[MRHWTIIH
GSRXSYVSJXLIGSEWXEPEVIE
1SYRXEMRSYWXIVVEMRKSVKIWSGIERTVSQSRXSVMIWERHWTIGMEP[MRHVIKMSRW
WLEPPFII\EQMRIHJSVYRYWYEP[MRHGSRHMXMSRW
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
')
GSRXMRYIHSRRI\XTEKI
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
*MKYVI &EWMG[MRHWTIIH:JVSQ%7')
GSRXMRYIHSRRI\XTEKI
:
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
*MKYVI &EWMG[MRHWTIIH:JVSQ%7')
GSRXMRYIHSRRI\XTEKI
:
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7TIGMEP;MRH6IKMSR
2SXIW
:EPYIWEVIRSQMREPHIWMKRWIGKYWX[MRH
WTIIHWMRQMPIWTIVLSYVQW
EXJXQ
EFSZIKVSYRHJSV)\TSWYVI'GEXIKSV]
0MRIEVMRXIVTSPEXMSRFIX[IIR[MRHGSRXSYVWMW
TIVQMXXIH
-WPERHWERHGSEWXEPEVIEWSYXWMHIXLIPEWX
GSRXSYVWLEPPYWIXLIPEWX[MRHWTIIHGSRXSYV
SJXLIGSEWXEPEVIE
1SYRXEMRSYWXIVVEMRKSVKIWSGIER
TVSQSRXSVMIWERHWTIGMEP[MRHVIKMSRWWLEPP
FII\EQMRIHJSVYRYWYEP[MRHGSRHMXMSRW
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
*MKYVI &EWMG[MRHWTIIH:JVSQ%7')
:
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7IMWQMG PSEH 7XVYGXYVIW WLEPP FI HIWMKRIH JSV WIMWQMG PSEHW EW
GIRXIVSJKVEZMX]SJXLIQEWWIWXLEXGEYWIXLIQ
*PEXFSXXSQXEROW
X XFSXXSQXEROWVIWXMRKSRXLIKVSYRH
HIWMKRLSVM^SRXEPJSVGIWEVIGEPGYPEXIHF]QYPXMTP]MRKXLIHIEH[IMKLXSJXLIXERO
^SRXEPJSVGIGEYWIHF]HIEH[IMKLXMWEWWYQIHXSEGXXLVSYKLXLIGIRXIVSJKVEZMX]
^SRXEPJSVGIWEVIEWWYQIHXSEGXWLEPPFIGEPGYPEXIHYWMRK7IG
&EPGSR]PEHHIVERHWXEMVPSEHW %ZIVXMGEPPSEHERHSRP]SRIWYGL
PSEHMRIEGLGEWI
WLEPPFIETTPMIHEW JSPPS[W PF OK
XS ER]JX
Q
OK
XSER]JX Q
EVIESRXLIXEROVSSJERHPFOK
SR
IEGLZIVXMGEPWIGXMSRSJXLIPEHHIV7XVYGXYVEPTEVXWERHGSRRIGXMSRWWLEPPFITVS
EPPGSQTP][MXL37,%VIKYPEXMSRW
HKYEVHVEMPEWWIQFPMIW ,ERHVEMPERHKYEVHVEMPEWWIQFPMIW
ERISYWZIVXMGEPERHLSVM^SRXEPPSEHSJPFJX2Q
HXSXVERWJIVXLMWPSEHXLVSYKLWYTTSVXWXSXLIWXVYGXYVI
YEVHVEMPW]WXIQWQYWXFIGETEFPISJ[MXLWXERHMRKEWMRKPI
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
FIHIWMKRIHXS[MXLWXERHELSVM^SRXEPP]ETTPMIHRSVQEPPSEHSJPFJX2Q
7IG 9RMX7XVIWWIW
X
WLEPPFIWSHIWMKRIHERHTVSTSVXMSRIHXLEXHYVMRKXLIETTPMGEXMSRSJER]SJXLI
TYFPMWLIHQMRMQYQ]MIPHWXVIRKXL* *] QEXIVMEPWEVIHMZMHIHMRXSXLVIIGPEWWIWJSV
HIXIVQMRMRKXLIEPPS[EFPIHIWMKRWXVIWWWII8EFPI
%PPS[EFPIYRMXWXVIWWZEPYIW
[LIVIZIVWXEXIHMRXLMWWXERHEVHJSVXEROTPEXINSMRXWWLEPPFIVIHYGIHF]XLIETTPM
*]
TWM 14E
] *
*]
*] *]
]" *
*]"
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
8EFPI 9RMXWXVIWWIW{XIRWMSR
1E\MQYQ9RMX7XVIWW
RHMRKWXVIWWIW 9RPI
WWYFNIGXXSFSXLE\MEPERHFIRHMRKWXVIWWIWWLEPPFITVS
[MXL)U
JE JF
)U
*E *F
XWXVIWWXLEX[SYPHFITIVQMXXIHF]XLMWWXERHEVHMJE\MEP
\MWXIH
YRMXWXVIWWXLEX[SYPHFITIVQMXXIHF]XLMWWXERHEVHMJ
WWSRP]I\MWXIH
)UGSRXMRYIHTEKI
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
8EFPI 9RMXWXVIWWIW{GSQTVIWWMSR
1E\MQYQ9RMX7XVIWW
8EFPI 9RMXWXVIWWIW{TVMQEV]FIRHMRK
1E\MQYQ9RMX7XVIWW
FYMPXYTQIQFIVWERHTPEXIKMVHIVWI\GITXGSPYQR
0(&8
8
?0(&8
8 A
0(&8
8
?0(&8
8 A
7II7IG
MWXLIHITXLSJXLIQIQFIV&MWXLI[MHXLERH
& 8
8XLIXLMGO
O
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
8EFPI 9RMXWXVIWWIW{WLIEVMRK
1E\MQYQ9RMX7XVIWW
8EFPI 9RMXWXVIWWIW{FIEVMRK
1E\MQYQ9RMX7XVIWW
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7IMWQMG [MRH ERH SXLIV JSVGIW 1IQFIVW WYFNIGX XS WXVIWWIW TVS
HYGIHF][MRHSVWIMWQMGPSEHWQE] FITVSTSVXMSRIHJSVYRMXWXVIWWIWSRIXLMVH
WIGXMSRFIPIWWXLERXLEXVIUYMVIHJSVXLIGSQFMREXMSRSJHIEHERHPMZIPSEHWWTIGM
ERH7IG7RS[PSEHRIIHRSXFIMRGPYHIH[MXL[MRHSVWIMWQMGPSEHWYRPIWW
[LIRGSQFMRIH[MXLSXLIVJSVGIW
%PPS[EFPI ERGLSVFSPX WXVIWW JSV WIMWQMG PSEHW MQYQ
XIRWMPIWXVIWWSRXLIQMRMQYQVSSXEVIEJSVQMPHWXIIPERGLSVWHIWMKRIHJSVWIMWQMG
PMWLIH]MIPHWXVIWWSVTIVGIRXSJXLIQMRMQYQTYFPMWLIHYPXMQEXIXIRWMPIWXVIWW
7XVYXW 7XVYXWHIWMKRIHXSVIWMWXFVEGMRKPSEHWWLEPPFIHIWMKRIHEW
7IG %PPS[EFPI'SQTVIWWMZI7XVIWWIWJSV'SPYQRW7XVYXWERH7LIPPW
+IRIVEP GXMSRETTPMIWXSGSPYQRWWXVYXWERHWLIPPWWYFNIGX
XSGSQTVIWWMZIPSEHWJVSQWXEXMG[MRHSVWIMWQMGPSEHGEWIW1IXLSHWLEPPFI
YWIH XS HIXIVQMRI XLI EPPS[EFPI PSGEP FYGOPMRK GSQTVIWWMZI WXVIWW JSV KVSYRH
2SXEXMSR 2SXEXMSR YWIH MR 7IG XLVSYKL 7IG ERH
VEXMSEX[LMGLSZIVEPPIPEWXMGGSPYQRFYGOPMRK[MPP
]SJWLIPPQEXIVMEPMRTSYRHWTIVWUYEVIMRGL
14E
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
*E ! EPPS[EFPIE\MEPGSQTVIWWMZIWXVIWWMRGPYHMRKPSGEPFYGOPMRKERHWPIRHIV
*F
TSYRHWTIVWUYEVIMRGL
*GL ! GSQTVIWWMZIJEMPYVIWXVIWWMRXLITVIWIRGISJGMVGYQJIVIRXMEPXIRWMSREX
XLITSMRXSJGSRWMHIVEXMSRMRTSYRHWTIVWUYEVIMRGL
*GV ! GVMXMGEPFYGOPMRKWXVIWWMRTSYRHWTIVWUYEVIMRGL
*
*0 ! EPPS[EFPIPSGEPFYGOPMRKGSQTVIWWMZIWXVIWWMRTSYRHWTIVWUYEVIMRGL
*]
JE ! GEPGYPEXIHWXVIWWMRQIQFIVFIGEYWISJE\MEPPSEHMRTSYRHWTIVWUYEVI
MRGL
J F ! GEPGYPEXIHWXVIWWMRQIQFIVFIGEYWISJFIRHMRKQSQIRXMRTSYRHWTIV
WUYEVIMRGL
J L ! GMVGYQJIVIRXMEPQIQFVERIXIRWMSRWXVIWWFIGEYWISJL]HVSWXEXMGTVIWWYVI
MRTSYRHWTIVWUYEVIMRGL
/
! JSVTMRRIHIRHGSPYQRWSVWXVYXW
! JSVGERXMPIZIVGSPYQRWWYGLEWXLIWLEJXSJEWMRKPITIHIWXEPXERO
/S
/ ! WPIRHIVRIWWVIHYGXMSRJEGXSV
/
T ! L]HVSWXEXMGTVIWWYVIMRTSYRHWTIVWUYEVIMRGL
6 ! VEHMYWSJI\XIVMSVWYVJEGISJXLIWLIPPRSVQEPXSXLITPEXIEXXLITSMRX
YRHIVGSRWMHIVEXMSRERHQIEWYVIHJVSQXLII\XIVMSVWYVJEGISJXLITPEXI
ZSPYXMSRMRMRGLIW
RSJXLIWIGXMSRMRMRGLIW
MRMRGLIW
WLIPPTPEXIMRMRGLIW
WWSJWLIPPTPEXIFEWIHSRXLIEPPS[EFPIPSGEPFYGOPMRK
WW*
*0
TWM14E
MYWVEXMSEX[LMGLFYGOPMRKGLERKIWJVSQIPEWXMGXS
SRJEGXSV
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
'G
/0
V 'G / !
/0 )U
V
/0
;LIR V / ! )U
)
'G! *0 )U
W MQYQTIVQMWWMFPIYRMXWXVIWWMRGSQTVIW
EPGSPYQRWSVWXVYXWWLEPPFIHIXIVQMRIHJVSQ)U
*0MWXLIJSPPS[MRK
!TWM14E
!TWM14E
QTVIWWMSRSVGSQTVIWWMSRGEYWIHF]FIRHMRKWLEPPFI
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
DDDDDDDDDDDDDDDDDDDD
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
XLIPMQMXWSJ%-7'8EFPI&;LIRXLIVEXMSI\GIIHWXLIPMQMXXLIEPPS[EFPI
WXVIWWWLEPPFIVIHYGIHMREGGSVHERGI[MXL%-7'
7PIRHIVRIWWVEXMS 1E\MQYQTIVQMWWMFPIWPIRHIVRIWWVEXMSW/0V
WLEPPFIEWJSPPS[WJSVGSQTVIWWMSRQIQFIVWGEVV]MRK[IMKLXSVTVIWWYVISJXERO
GSRXIRXWJSVGSQTVIWWMSRQIQFIVWGEVV]MRKPSEHWJVSQ[MRHSVWIMWQMGSV
FSXL7II7IGJSVGSPYQRWGEVV]MRKVSSJPSEHWSRP]
(SYFPIGYVZIHE\MW]QQIXVMGEPGSRMGEPERHG]PMRHVMGEPWIGXMSRW
P
QIXLSHWEVITVSZMHIHJSVGEPGYPEXMRKXLIEPPS[EFPIPSGEPFYGOPMRKGSQTVIWWMZIWXVIWW
*0
EVIKMZIRMR7IG7IGERH7IGVIWTIGXMZIP]
TSVXGSRXEMRMRKXLIPSRKMXYHMREPE\MWSJXLIWXVYGXYVISVQIQFIVMWGSQTVIWWMZI
ERHXLIWXVIWWRSVQEPXSXLIGSQTVIWWMZIWXVIWWMWXIRWMSRSVRSWXVIWWEXEPPMI
FME\MEPXIRWMSRGSQTVIWWMSRSVYRME\MEPGSQTVIWWMSR
&ME\MEPGSQTVIWWMSR[LIR
GSQTVIWWMZIWXVIWWIWEVITVIWIRXMRFSXLHMVIGXMSRWVIUYMVIWJYVXLIVEREP]WMWERH
MWFI]SRHXLIWGSTISJXLMWWXERHEVH7II7IGMJXLIEPPS[EFPIWXVIWWIWMR
XLMWWIGXMSREVIETTPMIH;LIVIXLIXSPIVERGIWSJ7IGEVIRSXQIXJYVXLIV
IZEPYEXMSRMWVIUYMVIHERHGSVVIGXMZIEGXMSRWYGLEWVI[SVOMRKXLIWLIPPSVEHHMRK
GIPEWXMGFYGOPMRKGSRXVSPWERH
!
X6
?
6 6 A
X6
)U
j
j
WMKRQIXLSHFIYWIHMRXLIHIWMKRSJWXVYGXYVIWWYGLEWGSQTSWMXI
HEVH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
;LIRX6
6 G X6 MRIPEWXMGFYGOPMRKGSRXVSPWERH
*0 !
X6 )U
;LIRX6"TPEWXMGFYGOPMRKGSRXVSPWERH
6
*0 ! TWM14E
'PEWWQEXIVMEPW *SVGPEWWQEXIVMEPWXLIXLMGORIWWXSVEHMYW
VEXMSEX[LMGLFYGOPMRKGLERKIWJVSQIPEWXMGXSMRIPEWXMGX6
G
EPPS[EFPIPSGEPFYGOPMRKGSQTVIWWMZIWXVIWWJSVGPEWWQEXIVMEPWMWKMZIRF]XLIJSP
PS[MRKJSVQYPEW
;LIR X6 X6
6 G IPEWXMGFYGOPMRKGSRXVSPWERHXLIEPPS[EFPIPSGEPFYGO
O
PMRKGSQTVIWWMZIWXVIWWMWKMZIRF])U
;LIRX6
6 G X6 MRIPEWXMGFYGOPMRKGSRXVSPWERH
*0 !
X6 )U
;LIRX6"TPEWXMGFYGOPMRKGSRXVSPWERH
6
*0 ! TWM14E
8EFPIWXLVSYKLLEZIFIIRKIRIVEXIHFEWIHSRXLITVIZMSYW
IUYEXMSRW
1IXLSH 1IXL
EPPS[WETEVXMEPMRGVIEWIMRXLIEPPS[EFPIPSGEPFYGOPMRKGSQTVIWWMZIWXVIWWGEYWIH
1IXL
QIIXXLIJSPPS[MRKVIUYMVIQIRXW
XIXLMGORIWWXHIXIVQMRIHF]XLMWQIXLSHWLEPPRSXFIPIWWXLER
XXFE
SRXEMRIH[MXLMRXLIWLIPPWYGLXLEXL]HVSWXEXMGTVIW
SST
XIRWMSRWXVIWWMRXLIWLIPP
WWYVITWLEPPFITWM14E
SVKVIEXIV
IPPQIEWYVIHJVSQXLIE\MWSJVIZSPYXMSRXSXLIMRWMHI
HIKVIIW
WLEPP FI NSMRIH F] GSQTPIXI NSMRX TIRIXVEXMSR FYXX
MRXWEVITIVQMXXIH
HMYWVEXMSWLEPPFIKVIEXIVXLERFYXPIWWXLER
7IG
WLEPPFIYWIHJSVTSVXMSRWSJXLIWLIPP
VEXMSI\GIIHW
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
8EFPI %PPS[EFPIE\MEPGSQTVIWWMZIWXVIWW
WPIRHIVRIWWJSVGPEWWQEXIVMEPWTWM
X6 /0V!
V /0V!
V /0V!
V /0VV ! /0V!
V /0V!
V /0V!
V
EPYIWF]
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
8EFPI %PPS[EFPIE\MEPGSQTVIWWMZIWXVIWW
WPIRHIVRIWWJSVGPEWWQEXIVMEPWTWM
X6 /0V!
V /0V!
V /0V!
V /0VV ! /0V!
V /0V!
V /0V!
V
F]
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
WXVIRKXL**] IUYEPXSSVKVIEXIVXLERTWM14E
IPPWLEPPFIYRMJSVQP]WYTTSVXIHEXXLIPS[IVFSYRHEV]WMQMPEVXS
XLSWIJSYRHMRWMRKPITIHIWXEPIPIZEXIHXEROW
1IXLSHWLEPPRSXFIYWIHEHNEGIRXXSXLIPS[IVFSYRHEV]1IXLSH
WLEPPFIYWIHXSHIXIVQMRIXLITPEXIXLMGORIWW[MXLMR 6X SJXLIPS[IVFSYRHEV]
S[EFPIPSGEPFYGOPMRKGSQTVIWWMZIWXVIWW*
*0WLEPPFIHIXIV
V
QMRIHYWMRK)U
*0 ! /S
X6
?
6 6 A
X6
)U
;LIRTWM14E
T TWM14E
/ ! zT
)U
;LIRT TWM14E
XLIPMQMXEXMSRWSJ7IG1IXLSHEPPS[WERMRGVIEWIMRXLIEPPS[EFPIPSGEP
1IXL
XQIIXXLIJSPPS[MRKVIUYMVIQIRXW
RIWWXHIXIVQMRIHF]XLMWQIXLSHWLEPPRSXFIPIWWXLER
X
EHMYWVEXMSWKVIEXIVXLERSVIUYEPXSERHXXFEWI
FIGSRXEMRIH[MXLMRXLIWLIPPWYGLXLEXL]HVSWXEXMGTVIW
EPLSST
XIRWMSRWXVIWWMRXLIWLIPP
IWLIPPQIEWYVIHJVSQXLIE\MWSJVIZSPYXMSRXSXLIMRWMHI
IIHHIKVIIW
RXWWLEPPFINSMRIHF]FYXX[IPHIHNSMRXW[MXLGSQTPIXI
IHNSMRXWEVITIVQMXXIH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
8EFPI :EPYIWSJ
*] TWM
14E
X6
G
SVIUYEPXSXLIZEPYIX6
GKMZIRMR8EFPI1IXLSH7IG
WLEPPFIYWIH
JSVTSVXMSRWSJXLIWLIPP[LIVIXLIXLMGORIWWXSVEHMYWVEXMSI\GIIHWXLI8EFPI
ZEPYIW
WXVIRKXL*
*] IUYEPXSSVKVIEXIVXLERTWM14E
% RSRPMRIEV FYGOPMRK EREP]WMW QIIXMRK XLI VIUYMVIQIRXW SJ
7IGWLEPPFIYWIHXSHIXIVQMRIXLIGVMXMGEPFYGOPMRKWXVIWW*
*GV
EFPIPSGEPFYGOPMRKGSQTVIWWMZIWXVIWW*
*0 MWXLIWQEPPIVSJXLIZEPYIWHIXIVQMRIHF]
)UERH)U
*GV
*0 ! )U
)X
*0 ! '
'S '
'T
6 )U
JSVGSRMGEPWLIPPW )U
WLEPPFIHIXIVQMRIHF]XLIJSPPS[MRKMXIVEXMZI
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
%WWYQIEZEPYIJSVXLIGSQTVIWWMZIJEMPYVIWXVIWWMRXLITVIWIRGISJGMV
GYQJIVIRXMEPXIRWMSR*
*GL
'EPG * YWMRKXLIJSP
PS[MRKIUYEXMSRW
* ! *GL *GL *L J L )U
)X *IJJ
! '
'S '
'T
6 *GL*]
9WIXLIF HIXIVQMRIHMRWXITERHXLIJSPPS[MRK
IUYEXMSRWXSGEPGYPEXIXLITPEWXMGMX]VIHYGXMSRJEGXSV *
*] MWMRYRMXWSJTWM
( )U
%
! & JSV( ( )U
! ( )U
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
GSRXMRYMXMIW WYGL EW WLIPP HMWGSRXMRYMX] NYRGXYVIW GLERKIW MR TPEXI XLMGORIWW ERH
I\WII
0\WII
WLETISJMRMXMEPMQTIVJIGXMSRWWLEPPTVSHYGIXLIPS[IWXGVMXMGEPFYGOPMRKWXVIWW* *GV
EXMSRSJFSYRHEVMIWERHFSYRHEV]GSRHMXMSRWWLEPPTVSHYGIHMW
TPEGIQIRXWERHVSXEXMSRWEXXLIFSYRHEVMIWWMQMPEVXSXLSWISJXLIEGXYEPWXVYGXYVI
VSWXEXMGTVIWWYVIWLEPPRSXI\GIIHXLIL]HVSWXEXMGTVIWWYVIEXSTIV
KIRGIWLEPPFIEHHIHEWEQIVMHMSREPPSEHXSXLIWLIPP
IVMEPSJGSRWXVYGXMSRWLEPPFIVITVIWIRXIHF]EWXVIWWzWXVEMRGYVZI
QE] FI YWIH TVSZMHIH XLI QEKRMXYHI SJ XLI MRMXMEP MQTIVJIGXMSR MW IUYEP XS SV
KVIEXIVXLERII\
XMGEPFYGOPMRKWXVIWW*
*GV WLEPPFIHIXIVQMRIHJSVIEGLWLIPPGSYVWI
*PEXTPEXIIPIQIRXWYWIHMRWMRKPITIHIWXEPXEROW
GXMZIHIWMKR
XSKVEZMX]PSEHWWLEPPFIHIXIVQMRIHF]XLIJSVQYPE
PI!F ! z [ )U
X J
X J
PI [X
QTVIWWMSRIPIQIRX[MHXLMRTSYRHWTIVWUYEVIMRGL
QQ
WXLERXLI[SVOTSMRX[MHXLPIWWX
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
;LIR GSQTVIWWMSR IPIQIRXW EVI HIWMKRIH JSV KVEZMX] TPYW [MRH SV WIMWQMG
WXVIWWGEYWIHF][MRHSVWIMWQMGPSEHWTPYWKVEZMX]PSEHW
;MHXLXSXLMGORIWW PMQMXW *PEXTPEXI
X IPIQIRXW SXLIV XLER XLSWI
EHHVIWWIHF]7IGWLEPPFIHIWMKRIHYWMRKXLIEPPS[EFPIWXVIWWHIWMKRTVSZM
WMSRWSJ%-7'
7IG 7LIP
8STWLIPPKMVHIV 8EROW[MXLSYXVSSJWWLEPPLEZIEXSTKMVHIVSVERKPI
LEZMRKEQMRMQYQWIGXMSRQSHYPYWEWHIXIVQMRIHF]XLIJSVQYPE
4E[ )U
7!,(
;LIVI
7 ! XLIQMRMQYQVIUYMVIHWIGXMSRQSHYPYWSJXLIXSTERKPISVKMVHIV
MRGPYHMRKETSVXMSRSJXLIXEROWLIPPJSVEHMWXERGISJXLIPIWWIVSJX
SV6X
¡FIPS[ERHMJETTPMGEFPIEFSZIXLIVMRKEXXEGLQIRXXSXLI
WLIPP
MRGYFMGMRGLIW;LIRGYVFERKPIWEVIEXXEGLIHXSXLIXSTIHKI
SJXLIWLIPPF]FYXX[IPHMRKXLMWHMWXERGIWLEPPFIQIEWYVIHJVSQXLI
YRHIVWMHISJXLILSVM^SRXEPPIKSJXLIERKPI
, ! XLILIMKLXSJXLIG]PMRHVMGEPTSVXMSRSJXLIXEROWLIPPMRJIIX
( ! XLIRSQMREPHMEQIXIVSJXLIG]PMRHVMGEPTSVXMSRSJXLIXEROWLIPPMRJIIX
4E[ ! [IMKLXIHEZIVEKI[MRHTVIWWYVIEGXMRKSZIVXLIHIWMKRLIMKLXMRTSYRHW
TIVWUYEVIJSSXEWGEPGYPEXIHF])U*SVXLIXSTWLIPPKMVHIVXLI
HIWMKRLIMKLXWLEPPFIXEOIREW,
,
6 ! XLIRSQMREPVEHMYWSJXLIG]PMRHVMGEPTSVXMSRSJXLIXEROWLIPPMRMRGLIW
X ! XLIEWSVHIVIHWLIPPXLMGORIWWQMRYWGSVVSWMSREPPS[ERGIEXXLIKMVHIVSV
ERKPIEXXEGLQIRXPSGEXMSRMRMRGLIW
KSJXLIERKPI XEPZIVXMGEPPIKSJXLIERKPIQE]FI
TVSZMHIHXLEXXLIZIVXMGEPPIK[MHXLHSIWRSXI\GIIH
»X
L!
4E[ (
X
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
;LIVI
L ! XLILIMKLXSJXLIG]PMRHVMGEPWLIPPFIX[IIRXLIMRXIVQIHMEXI[MRHKMVHIV
ERHXLIVSSJXSTERKPISVXST[MRHKMVHIVMRJIIX2 ;LIVIER
SVREQIRXEPVSSJ?XSVYWAXVERWMXMSRI\MWXWX[SXLMVHWSJXLIXVERWMXMSR
L QE]FIQIEWYVIHJVSQXLI
XLIWLIPP[LMGLIZIVMWKVIEXIV
X ! XLIEZIVEKIEWSVHIVIHWLIPPXLMGORIWWQMRYWGSVVSWMSREPPS[ERGIMR
MRGLIWJSVXLIZIVXMGEPHMWXERGIL
4E[ ! [IMKLXIHEZIVEKI[MRHTVIWWYVIEGXMRKSZIVXLIHIWMKRLIMKLXMRTSYRHW
TIVWUYEVIJSSXEWGEPGYPEXIHTIV)U*SVMRXIVQIHMEXIWLIPPKMVHIVW
XLIHIWMKRLIMKLXWLEPPFIXEOIREWL
4VSGIHYVI -RHIX
IRIHWLIPPERMRMXMEPGEPGYPEXMSRWLEPPFIQEHIYWMRKXLIXLMGORIWWSJXLIXSTWLIPP
GSYVWI%HHMXMSREPGEPGYPEXMSRWWLEPPFIFEWIHSRXLIEZIVEKIXLMGORIWWSFXEMRIH
F]MRGPYHMRKTEVXSVEPPSJXLIRI\XPS[IVGSYVWISVGSYVWIWYRXMPXLIGEPGYPEXIH
L
LMWIUYEPXSSVWQEPPIVXLERXLILIMKLXSJWLIPPYWIHMRHIXIVQMRMRKXLIEZIVEKI
XLMGORIWW-JLGSRXMRYIWXSGEPGYPEXIKVIEXIVXLERXLILIMKLXSJXLIWLIPPYWIHMR
L
HIXIVQMRMRKXLIEZIVEKIXLMGORIWWRSMRXIVQIHMEXIKMVHIVMWVIUYMVIH
GIHMRKMRXIVQIHMEXIKMVHIVEWXLIXSTSJXLIXERO0SGEXMRKXLIMRXIVQIHMEXI[MRH
KMVHIVEXXLIQE\MQYQWTEGMRKGEPGYPEXIHF]XLITVIGIHMRKVYPIW[MPPYWYEPP]VIWYPX
MEXI[MRHKMVHIV[MXLEKVIEXIVWXEFMPMX]EKEMRWX[MRH
QYQWTEGMRKFYXXLIPS[IVWLIPPQYWXFIGLIGOIHJSV
YQ[MRHTVIWWYVIEWHIWGVMFIHTVIZMSYWP]SVMRXLI
SRW
;
;SJIEGLWLIPPGSYVWIMRXSEXVERWTSWIH[MHXL ;XVVSJ
QXLMGORIWWF]XLIVIPEXMSRWLMT
XYRMJSVQ
;XV!; X )U
EGXYEP
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
;LIVI
XYRMJSVQ ! XLIYRMJSVQEWSVHIVIHXLMGORIWWQMRYWGSVVSWMSREPPS[ERGIMRXS
[LMGLXLIIRXMVIWLIPP[MPPFIXVERWJSVQIHMRMRGLIW
XEGXYEP ! XLIEWSVHIVIHXLMGORIWWQMRYWGSVVSWMSREPPS[ERGISJXLIWLIPP
GSYVWIFIMRKXVERWJSVQIHMRMRGLIW
JXLIXVERWTSWIH[MHXLSJIEGLGSYVWI[MPPKMZIXLILIMKLXSJER
IUYMZEPIRXXVERWJSVQIHWLIPP*SVIUYEPWXEFMPMX]EFSZISVFIPS[XLIMRXIVQIHMEXI
[MRHKMVHIVXLIKMVHIVWLSYPHFIPSGEXIHEXXLIQMHLIMKLXSJXLIXVERWJSVQIHWLIPP
WLIPPF]XLIJSVIKSMRKXLMGORIWWVIPEXMSRWLMTYWMRKXLIEGXYEPXLMGORIWWSJXLIWLIPP
XLMWGSYVWI
7IGXMSRVIUYMVIH ;LIRM
WLEPPFITVSTSVXMSRIHMREGGSVHERGI[MXLXLIJSVQYPE
4E[ )U
7!L(
;LIVI
7 ! QMRMQYQVIUYMVIHWIGXMSRQSHYPYWSJXLIMRXIVQIHMEXIKMVHIV
MRGPYHMRKETSVXMSRSJXLIXEROWLIPPJSVEHMWXERGISJXLIPIWWIVSJX
SV6X
EFSZIERHFIPS[XLIVMRKEXXEGLQIRXXSXLIWLIPP
MR
GYFMGMRGLIW
YMVIQIRXW 6SSJWY
WMRKXLIEPPS[EFPIWXVIWWHIWMKRTVSZMWMSRWSJ%-7'[MXL
SVI\GITXMSRW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
E
XVYWWIWERHSTIR[IFNSMWXWYWIHEWVEJXIVWF
VEJXIVWLEZMRKERSQMREPHITXL
KVIEXIVXLERMRQQ
G
VEJXIVWLEZMRKEWPSTIKVIEXIVXLERMRERH
H
VEJXIVWWYTTSVXMRKMRWYPEXIHGSRIVSSJW;LIRFVEGMRKMWVIUYMVIHXSTVSZMHI
XLIRIGIWWEV]PEXIVEPWYTTSVXFVEGMRKWLEPPGSRJSVQXSXLIVIUYMVIQIRXWSJ%-7'
;LIVIXLI VSSJ TPEXI MWMRGSVTSVEXIH MRXS FYMPXYTVEJXIVWIGXMSRWXLI VSSJTPEXI
X
XSRIEGLWMHI
1MRMQYQVSSJWPSTI MQYQVSSJWPSTIWLEPPFI MR
'SPYQR HIWMKR MQYQ WPIRHIVRIWW VEXMS /0V
V JSV XLI
VSSJWYTTSVXMRKGSPYQRWWLEPPFI[LIVI0MWXLIPEXIVEPP]YRWYTTSVXIHPIRKXL
V
ERHVMWXLIVEHMYWSJK]VEXMSRSJXLIGSPYQRFSXLMRMRGLIW'SPYQRWWLEPPFI
HIWMKRIHYWMRKXLIEPPS[EFPIWXVIWWHIWMKRTVSZMWMSRWSJ%-7''SPYQRWWYFNIGXXS
PEXIVEPPSEHWWLEPPFIHIWMKRIHEWFIEQGSPYQRW
6EJXIVHIWMKR 6SSJVEJXIVWWLEPPFIHIWMKRIHYWMRKXLIEPPS[EFPI
WXVIWWHIWMKRTVSZMWMSRWSJ%-7'JSV%QEXIVMEP[LIRXLIVSSJHIWMKRPMZIPSEH
MWPFJX2Q
SVPIWW*SVVSSJHIWMKRPMZIPSEHWKVIEXIVXLERPFJX
2Q
VSSJVEJXIVHIWMKRQE]YXMPM^ILMKLIVEPPS[EFPIWXVIWWIW[LIRYWMRK
EJSVIQIRXMSRIHVIWXVMGXMSRSREPPS[EFPIWXVIWWHSIWRSXETTP]XSSXLIVVSSJWYTTSVX
QIQFIVWWYGLEWGSPYQRWERHKMVHIVW
4PEGIQIRX SJ VEJXIVW 6SSJ VEJXIVW ERH XVYWWIW WLEPP FI TPEGIH
EFSZIXLIXSTGETEGMX]PIZIP2STEVXWLEPPTVSNIGXFIPS[XLIXSTGETEGMX]PIZIP
' M 9RPI
XIWERHVEJXIVWMWRSXVIUYMVIH
XIVWTEGMRK 1E\MQYQVEJXIVWTEGMRKJSVWYTTSVXIH
WMRMRGLIW
EGMRKEXQE\MQYQVEHMYWMRMRGLIW
HTPYWPMZIPSEH
MRTSYRHWTIVWUYEVIJSSX
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
GSQTP][MXLXLIVIUYMVIQIRXWSJ%4-7IPJWYTTSVXMRKHSQIVSSJWGSRWXVYGXIH
SJEPYQMRYQWLEPPGSQTP][MXLXLIVIUYMVIQIRXWSJ%27-%;;%(
7IG ']PMRHVMGEP7LIPP4PEXIW
XIRXWWLEPPFIGEPGYPEXIHF]XLIJSVQYPE
LLT(+
X! )U
W)
;LIVI
X ! XLIVIUYMVIHHIWMKRWLIPPTPEXIXLMGORIWWMRMRGLIW
LT ! XLILIMKLXSJPMUYMHJVSQ8'0XSXLIFSXXSQSJXLIWLIPPGSYVWIFIMRK
HIWMKRIHMRJIIX
( ! XLIRSQMREPXEROHMEQIXIVMRJIIX
+!
WXVIWWMRTSYRHWTIVWUYEVIMRGL
ERGLSVEKI *SV KV
GLERMGEPERGLSVEKIWLEPPFITVSZMHIH[LIRXLI[MRHSV
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
8EFPI ;IPHHIWMKRZEPYIW{XEROTPEXINSMRXW
WIMWQMGPSEHWI\GIIHXLIPMQMXWJSVWIPJERGLSVIHXEROW1IGLERMGEPERGLSVEKIWLEPP
EP[E]WFITVSZMHIHJSVIPIZEXIHXEROW
7TEGMRK
YQERGLSVWTEGMRKWLEPPRSXI\GIIHXLIJSPPS[MRK
KPITIHIWXEPXEROW[MXLERSQMREPFEWIHMEQIXIVPIWW
WMRKPITIHIWXEPXEROW[MXLERSQMREPFEWI HMEQIXIV
ZEPYISJXLIERGLSVWLEPPFIEHNYWXIHJSVERGLSVWTEG
]WTEGIHI\GITX[LIVIMRXIVJIVIRGI[MXLXEROSTIR
RSXTIVQMX%XPSGEXMSRW[LIVIXEROSTIRMRKWSVXERO
SVX[SERGLSVWRSQSVIXLERX[SERGLSVWEHNEGIRX
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
XSXLIMRXIVJIVIRGIQE]FIQSZIHEQE\MQYQSJTIVGIRXSJXLIYRMJSVQWTEG
MRK%WTIGMEPEREP]WMWMWVIUYMVIHEXPSGEXMSRW[LIVIXEROSTIRMRKWSVXEROEGGIW
WSVMIWMRXIVJIVI[MXLQSVIXLERX[SERGLSVW
1MRMQYQRYQFIVSJERGLSVFSPXW *SVWMRKPITIHIWXEPXEROWERH
WLEPPFI*SVGVSWWFVEGIHQYPXMGSPYQRXEROWXLIQMRMQYQRYQFIVSJERGLSV
FSPXWTIVGSPYQRWLEPPFI
7XVIRKXL SJ ERGLSV EXXEGLQIRX %RGLSV EXXEGLQIRXW WLEPP FI
HIWMKRIHWYGLXLEXXLIERGLSV]MIPHWFIJSVIXLIERGLSVGLEMVMJYWIHERHERGLSV
GLEMVEXXEGLQIRXERHXEROWLIPPSVTIHIWXEP
8]TIWSJERGLSVW
W %RGLSVWJSVIPIZEXIHXEROWWLEPPFIERGLSVFSPXW
WXVETW
9RMXX WXVIWWIW
7XEXMGPSEHW S[EFPIYRMXXIRWMSRWXVIWWJSV%781%
%781 * ERH %781 % +VEHI & ERGLSV FSPXW WLEPP FI EW KMZIR MR
8EFPI*SVERGLSVFSPXWQEHIJVSQQEXIVMEPWSXLIVXLERXLSWIPMWXIHMR7IG
ERHJSVEPPSXLIVERGLSVX]TIWXLIEPPS[EFPIWXVIWWJSVWXEXMGPSEHGEWIWWLEPPFIXLI
PIWWIVSJXMQIWXLITYFPMWLIHQMRMQYQ]MIPHWXVIWWSVXMQIWXLITYFPMWLIH
QMRMQYQYPXMQEXIWXVIWWSJXLIQEXIVMEP
;MRHPSEHW *SV[MRHPSEHGEWIWXLIEPPS[EFPIYRMXXIRWMSRWXVIWW
JSVERGLSVWWLEPPFIXLIFEWMGEPPS[EFPIYRMXWXVIWWJSVXLIERGLSV[MXLMRGVIEWIWMJ
PM FP 7
EHW S[EFPIYRMXXIRWMSRWXVIWWJSVWIMWQMGPSEHW
*ERH%781*[IPHEFPI
ERGLSVFSPXW
*SV%781%+VEHI&%781*
EPPS[EFPIYRMXXIRWMSRWXVIWWJSVWIMWQMGPSEHWWLEPPFIXLI
[MXLMRGVIEWIWMJETTPMGEFPITIV7IG
GSRHMXMSR *SV EPP PSEH GEWIW XLI WXVIWW PIZIPW MR XLI
GLSVEXXEGLQIRX ERH IQFIHQIRXWLEPP FI IZEPYEXIH MR
MVIQIRXW
PXW %RGLSVFSPXWWLEPPQIIXXLIJSPPS[MRKVIUYMVIQIRXW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
%RGLSVFSPXWQE]FIIMXLIVYTWIXSVRSXYTWIX;LIRYTWIXERGLSVFSPXW
EVIYWIHXLI]WLEPPFITVSTSVXMSRIHJSVXLIHIWMKRPSEHWYWMRKXLIGSVVSHIHEVIE
EXXLIVSSXSJXLIXLVIEHWSVEXXLIRSXYTWIXFSPXHMEQIXIV[LMGLIZIVMWWQEPPIV
;LIR I\TSWIH XS [IEXLIV E GSVVSWMSR EPPS[ERGI SJ MR QQ
WLEPPFIETTPMIHXSXLIVSSXXLVIEHHMEQIXIVSJERGLSVFSPXWPIWWXLER MR
QQ
HMEQIXIV
MQYQERGLSVFSPXHMEQIXIVWLEPPFIMRQQ
%RGLSVFSPXIQFIHQIRXWLEPPXIVQMREXIMRELIEHRYX[EWLIVTPEXISV
9FSPX
LSVFSPXRYXWWLEPPFIWIGYVIHEWJSPPS[W
E *SV%781%KVEHI&FSPXWERH%781*KVEHIFSPXWPSGO
RYXWWLEPPFITVSZMHIH
F *SVEPPSXLIVERGLSVFSPXWPSGORYXWWLEPPFITVSZMHIHSVXLIXLVIEHWWLEPP
FITIIRIHXSTVIZIRXPSSWIRMRKSJXLIRYXW
8STVSZMHIJSVZEVMEXMSRWMRXLIJSYRHEXMSRIPIZEXMSRWXLIERGLSVFSPX
WEVIRSXI\TSWIHXS[IEXLIVXLIQMRMQYQERGLSV
QQ
W[MPPFII\TSWIHXS[IEXLIVEGSVVSWMSREPPS[ERGI
EHHIHXSXLIXLMGORIWWSJERGLSVWXVETWERHERGLSV
XLMGORIWWPIWWXLER MRQQ
ERHEGSVVSWMSR
WLEPPFIEHHIHXSXLIXLMGORIWWSJERGLSVWXVETWERH
HIWMKRXLMGORIWWSJ MRQQ
SVKVIEXIV
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
%RGLSVWXVETIQFIHQIRXWLEPPXIVQMREXIMRERERGLSVTPEXI[IPHIHXS
XLIFS
GSVVSHIHGSRHMXMSRXLIERGLSVEKIHIWMKRPSEH[MXLMREPPS[EFPIWXVIWWPMQMXWSJXLI
ERHUYERXMX]XSHIZIPSTXLIVIQEMRMRKTSVXMSRSJXLIERGLSVEKIHIWMKRPSEH
WMKR WPSTI SJ XLI ERGLSV WXVET JVSQ ZIVXMGEP WLEPP RSX I\GIIH
HIKVIIW
MKRSJXLIXEROWLIPPERHEXXEGLQIRXSJXLIERGLSVWXVETXSXLI
ERGLSVWXVETEXXEGLQIRX
;LIRERGLSVWXVETWEVIYWIHXLIXEROQYWXFIMRWXEPPIHSREKVSYXIH
JSYRHEXMSR
(IWMKRSJERGLSVGLEMVW
M
%RGLSVFSPX GLEMVW %RGLSVFSPX GLEMVW WLEPP FI HIWMKRIH MR
EGGSVHERGI[MXL%-7-83XLIVHIWMKRTVSGIHYVIWQE]FIYWIHTVSZMHIHXLI]
WLIPPWXVIWWIW*SVHIWMKRWMREGGSVHERGI[MXL%-7-8XLIEPPS[EFPIPSGEPWLIPP
SVTIHIWXEPWXVIWWWLEPPFITWM14E
TPYWXLITIVQMWWMFPIMRGVIEWIJSV
[MRHSVWIMWQMGPSEHWMJETTPMGEFPI*SVHIWMKRWFEWIHSREHIXEMPIHEREP]WMWPSGEP
WLIPPSVTIHIWXEPWXVIWWWLEPPFIIZEPYEXIHYWMRKETVSGIHYVIWMQMPEVXSXLEXKMZIR
MR%TTIRHM\SJ%71)&4:'7IG:---(MZ[MXL7QXEOIREWXLIEPPS[EFPI
%PXIVR
EXXLI]EVITVSZIRF]XIWXSVGEPGYPEXMSRXSFIGSQTEVEFPI
ERHXLEXWXVIWWIWSJEPPGSQTSRIRXWEVIPMQMXIHXSXLSWI
IWMWXERGIXSFEWIWLIEV
EHW EWIWLIEVXSFIVIWMWXIHF]XLIERGLSVEKI
SR SJ XLI GEPGYPEXIH FEWI WLIEV XLEX I\GIIHW XLI GEPGY
*SV IPIZEXIH XEROW ERGLSVEKI JSV FEWI WLIEV WPMHMRK
IR::2)8 8
:2)8 8WLEPPFIVIWMWXIHF]SRP]XLEXTSVXMSRSJXLIWLIEV
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
XLIERGLSVERHIQFIHQIRX
&SRHWXVIWWSJXLIERGLSVWLEPPRSXFIGSRWMHIVIHMRHIXIVQMRMRKXLIPSEH
GETEGMX]SJXLIERGLSVIQFIHQIRX
(IWMKRPSEHW
M
%RGLSVW %RGL
HIWMKRYTPMJXJSVGIWMRGPYHMRKXLI[MRHYTPMJXJSVGI4;ERHXLIWIMWQMGYTPMJXJSVGI
47
YTPMJXJSVGIW4;ERH 47VITVIWIRXXLIRIXYTPMJXJSVGIXSFIVIWMWXIHF]XLIERGLSV
EJXIVGSRWMHIVEXMSRJSVER]VIHYGXMSRWVIWYPXMRKJVSQXLIHIEH[IMKLXSJXLIWXVYG
XYVI;LIRXLIGEPGYPEXIHRIXYTPMJXJSVGIJSVFSXL4;ERH 47VIWYPXWMRERIKEXMZI
VIUYMVIH*SVWMRKPITIHIWXEPERHKVSYRHWYTTSVXIH
4;ERH47EVIGEPGYPEXIHEWJSPPS[W
1; ;
z )U
2(EG 2
1
17 ;
z )U
2(EG 2
VGITIVERGLSVJSV[MRHERHWIMWQMGPSEHW
TSYRHW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
1;1
17 ! [MRHERHWIMWQMGSZIVXYVRMRKQSQIRXVIWTIGXMZIP]MRJSSXTSYRHW
2 ! RYQFIVSJERGLSVW
(EG ! HMEQIXIVSJERGLSVGMVGPIMRJIIX
; ! HIEH[IMKLXSJWXVYGXYVIGSVVSHIHGSRHMXMSR
EZEMPEFPIXSVIWMWX
;
;
WLEPPFIXEOIREWXLIWLIPP[IMKLXTPYWVSSJHIEHPSEHVIEGXMSRSR
WLIPP
%RGLSV GLEMVWERHERGLSVEXXEGLQIRXW %RGLSVGLEMVWERHERGLSV
EXXEGLQIRXWXSXLIXEROWLIPPTIHIWXEPSVGSPYQRWWLEPPFIHIWMKRIHJSV
4;YWMRKEPPS[EFPIWXVIWWIWSJ7IG
0IWWIVSJ?1
17 2(
EG Az; 2ERHERGLSV]MIPHGETEGMX]FEWIHSRXLI
GSVVSHIHEVIEEXXLIVSSXSJXLIXLVIEHWJSVERGLSVFSPXWSVXLIGSVVSHIHXLMGORIWW
JSVERGLSVWXVETW%RGLSVGLEMVWERHERGLSVEXXEGLQIRXWWLEPPRSXJEMPJSVXLMWPSEH
7TIGMEP7II7IGJSVEWTIGMEPPSEHGEWIJSVERGLSVFSPXWJSV
GVSWWFVEGIHQYPXMGSPYQRXEROW
7IG 'SVVSWMSR%PPS[ERGIERH4VSXIGXMSR
+IRIVEP -J GS
VSWMSREPPS[ERGIWLEPPFIEHHIHXSXLIVIUYMVIHXLMGORIWWHIXIVQMRIHF]HIWMKR
6SPPIH
P WLETIW 'SVVSWMSR EPPS[ERGI SRWXVYGXYVEP WIGXMSRWWLEPPFI
&SXXSQTPEXIW
X *SVFSX
'SVVSWMSREPPS[ERGIVIUYMVIQIRXWJSVERGLSVWEVIKMZIR
XEGX[MXL[EXIV %PPTEVXWSJXLIWXVYGXYVIMRGSRXEGX[MXL
MR
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
8EFPI 1MRMQYQXLMGORIWWSJG]PMRHVMGEPWLIPPTPEXIWMRGSRXEGX[MXL[EXIV
2SQMREP7LIPP,IMKLX +VSYRH7YTTSVXIH
2SQMREP7LIPP(MEQIXIV( , *PEX&SXXSQ8EROW 3XLIV8EROW
JX Q
JX Q
MR QQ
MR QQ
( ( %PP %PP
(
( (
( , ,
(
( (
( ,
," ,
,"
(
( (
( %PP %PP
(
( ( %PP %PP
(
(" (
(" %PP %PP
[MXL WLIPP LIMKLX PIWW XLER JX Q
ERH HMEQIXIV RSX KVIEXIV XLER JX
MRQQ
4EVXW X RSX MR GSRXEGX [MXL [EXIV MQYQ XLMGORIWW JSV EPP
TEVXWSJXLIWXVYGXYVIRSXMRGSRXEGX[MXL[EXIVWLEPPFI MRQQ
I\GITX
EW RSXIH MR 7IG 7IG ERH 7IG ERH I\GITX EW JSPPS[W *SV
*SVXLITYVTSWIWSJ7IGXLIGSRXVSPPMRKXLMGO
O
WLETIWWLEPPFIMRQQ
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7IG .SMRXW
;IPHIHNSMRXW .SMRXWFIX[IIRERHGSRRIGXMSRWXSXEROTPEXIWWLEPP
FI[IPHIH
&SPXIHERHTMRRIHNSMRXW &SPXWQE]FIYWIHJSVQMRSVEXXEGLQIRXW
ERHJSVGSPYQRWTPMGIWXLEXGEVV]QEMRP]GSQTVIWWMSRPSEHWF]FIEVMRKSJXLIEFYX
XMRKIHKIW&SPXIHGSRRIGXMSRWQE]FIYWIHJSVVSSJWYTTSVXWHIWMKRIHMREGGSV
HERGI [MXL 7IG I\GITX XLEX EPPGSRRIGXMSRW XSXERO TPEXIW WLEPP FI[IPHIH
[IPHIH[EWLIVW&SPXWYWIHMRXLIEXXEGLQIRXSJXIRWMSRVSHWWLEPPLEZIXLIXLVIEHW
[EWLIVWWLEPPFI[IPHIHEXPIEWXTIVGIRXSJXLITMRGMVGYQJIVIRGI[MXLE MR
7IG ;IPH(IWMKR:EPYIW
7XVYGXYVEPNSMRXW ;IPHIHWXVYGXYVEPNSMRXWWLEPPFITVSTSVXMSRIHWS
HW *MPPIX[IPHWMRXVERWZIVWIWLIEVTIVGIRXPSRKMXY
EV]MRKWLIEVEVSYRHVIMRJSVGMRKTEHWTIVGIRX
NSMRXW ;IPHHIWMKRZEPYIWJSVXEROTPEXINSMRXWWLEPPFI
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7IG 6IMRJSVGIQIRX%VSYRH3TIRMRKW
7LIPPGYXSYXWMRQQ
MRHMEQIXIVERHPIWWLEZMRKE[IPHIHMRRIGO
RIIHRSXFIVIMRJSVGIH3TIRMRKWKVIEXIVXLERMRQQ
MRHMEQIXIVMRXLI
XEROWLIPPWYWTIRHIHFSXXSQVMWIVTPEXMRKERHSXLIVPSGEXMSRWXLEXEVIWYFNIGXXS
PMWLIHMREGGSVHERGI[MXLXLIYRMXWXVIWWIWKMZIRMR7IGWLEPPFIVIMRJSVGIH
XLMGOIVTPEXISVER]GSQFMREXMSRSJXLIWI
8EROERHVMWIVTPEXMRK YRXSJVIMRJSVGIQIRXJSVERSTIR
GSQTYXIHEWJSPPS[W
XLITVSHYGXSJXLIQE\MQYQHMQIRWMSRSJXLILSPIGYXMRXLIXEROTPEXMRKTIV
TIRHMGYPEV XS XLI HMVIGXMSR SJ XLI QE\MQYQ WXVIWW ERH XLI VIUYMVIH WLIPP TPEXI
VIMRJSVGIQIRXWLEPPFITPEGIHW]QQIXVMGEPP][MXLMREHMWXERGITIVTIRHMGYPEVXS
XLI HMVIGXMSR SJ QE\MQYQ WXVIWW MR IMXLIV HMVIGXMSR JVSQ XLI GIRXIVPMRI SJ XLI
WLIPPSTIRMRKIUYEPXSXLIQE\MQYQHMQIRWMSRSJXLILSPIMRXLIWLIPPTPEXIMR
XLIHMVIGXMSRTIVTIRHMGYPEVXSXLIQE\MQYQWXVIWW7LIPPTPEXIXLMGORIWWMRI\GIWW
LIG
SRWMHIVIHEWTEVXSJXLIEVIESJVIMRJSVGIQIRX
HMRK SYX[EVH JVSQ XLI SYXWMHI WYVJEGI SJ XLI WLIPP
SYVXMQIWXLIRIGO[EPPXLMGORIWWSVMJXLIRIGO[EPP
MRXLMWHMWXERGIXSXLITSMRXSJXVERWMXMSR
[MXLMRXLIWLIPPTPEXIXLMGORIWW
MR[EVHP] XLEX TSVXMSR I\XIRHMRK MR[EVH JVSQ XLI
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
TPEXISVFSXLWLEPPEXPIEWXIUYEPXLITVSTSVXMSRSJXLIJSVGIWTEWWMRKXLVSYKLXLI
SRP]JSVXLITEVXWP]MRKSYXWMHISJXLIEVIEFSYRHIHF]TEVEPPIPPMRIWHVE[RXERKIRX
TIVMTLIVEP[IPHMRKLS[IZIVWLEPPFIETTPMIHGSQTPIXIP]EVSYRHXLIVIMRJSVGIQIRX
[IPHWLEPPFISJEWM^IIUYEPXSXLIXLMGORIWWSJXLIWLIPPTPEXISVVIMRJSVGMRKTPEXI
[LMGLIZIV MW XLMRRIV I\GITX XLEX [LIR PS[X]TI RS^^PIW SV QERLSPIW EVI YWIH
SJXLITIVMTLIVEP[IPHXLEXEXXEGLIWXLIVIMRJSVGMRKTPEXIXSXLIFSXXSQTPEXIWLEPP
EROWFYMPXMREGGSVHERGI[MXLXLIHIWMKRGVMXIVMESJ7IG
LITVIEWWIQFP]ERHWXVIWWVIPMIJVIUYMVIQIRXWSJ%4-
R XLI EWWIQFP] MW XLMGOIV XLER MR QQ
ERH XLI
Q
SVPIWWMRLIMKLX'PIERSYXWXLEXI\GIIHXLIWIPMQMXW
MVIQIRXWSJRYQFIVFIPS[ERHWLEPPFIGSRWXVYGXIHSJ
SVSJ7IGXMSR
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
'PIERSYXW JSV XEROW GSRJSVQMRK XS 7IGXMSR XLEX I\GIIH XLI PMQMXW
SJRYQFIVEFSZIERHGPIERSYXWJSVXEROWGSRJSVQMRKXS7IGXMSRWLEPPFI
FYMPXMREGGSVHERGI[MXLXLIVIUYMVIQIRXWSJ%4-MRGPYHMRKTVIEWWIQFP]ERH
WXVIWWVIPMIJ
7IG )UYMZEPIRX1IXVMG)UYEXMSRW
1IXVMGIUYMZEPIRXWSJIUYEXMSRWTVIWIRXIHMR7IGXMSREVIEWJSPPS[W
/ !zT
T 14E
%!*
*] *] 14E
&
&!z *] *] 14E
*]
(! *] 14E
(! z *] 14E
*]
PI! F ! z J 14E
X J [
X J [FX QQ
7 QQ
,( 4E[ ,( Q
4E[ 2Q
X Q
L!
4E[ (
4E[ 2Q
X X QQ
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7 QQ
7
7! L( 4E[ L( Q
4E[ 2Q
X 0 Q
0! X QQ
;(0
; (0 2Q
LT (+ X QQ
X! LT( Q
7) W 14E
; 2
1; ; 1; 2Q
4;! z
2(EG 2 (EG Q
; OK
47 2
17 ; 17 2Q
47! z
2(EG 2 (EG Q
; OK
7)'8-32 7->-2+%2(()7-+23*
)0):%8)(8%2/7
7IG 7XERHEVH'ETEGMXMIW
8EFPI 7XERHEVHGETEGMXMIWJSVIPIZEXIHXEROW
:P :SPYQI
97KEP Q
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7IG ,IMKLXWJSV)PIZEXIH8EROW
7IG 7XERHEVH,IEH6ERKI
EGLMIZIQE\MQYQIGSRSQ]MRHIWMKR
7IG 'VSWW&VEGIH1YPXMGSPYQR)PIZEXIH8EROW
7XIIPVMWIV
FIHIWMKRIHXS[MXLWXERHWXVIWWGEYWIHF]XLI[IMKLXSVXLITVIWWYVISJXLIXEROERH
VMWIVGSRXIRXWEW[IPPEWXLIPSEHMQTSWIHSRXLIXSTSJXLIVMWIVF]XLIXEROERH
F]ER]QIQFIVWWYTTSVXMRKXLIXERO;LIRGSRWMHIVMRKE\MEPPSEHXLIWXIIPVMWIV
GSQTVIWWMZIWXVIWWWLEPP RSX I\GIIHXLI EPPS[EFPI WXVIWWGEPGYPEXIHMREGGSVHERGI
[MXL7IG
%RGLSVEKI 0SEHFIEVMRK WXIIP VMWIVW WLEPP FI ERGLSVIH XS XLI
JSYRHEXMSR[MXLEQMRMQYQSJJSYVERGLSVFSPXW7II7IGJSVKVSYXVIUYMVI
QIRXW
'SPYQRWERHWXVYXW
'SPYQR FEWIW )EGL GS
HMWXVMFYXIXLI GSPYQRPSEHSZIVXLIGSRGVIXIJSYRHEXMSRW[MXLSYXI\GIIHMRKXLI
XLIFEWITPEXIWLEPPTVSZMHIJSVXLIQE\MQYQYTPMJXMJXLIERGLSVWEVIGSRRIGXIH
LIGSPYQRJEGI
YQRWTPMGIW 'SPYQRWTPMGIWQE]FIFYXX[IPHIH
HXSFSXLWIGXMSRWFIMRKNSMRIH'SPYQRWTPMGIWWLEPP
IQE\MQYQTSWWMFPIYTPMJX SV EXPIEWXTIVGIRX SJ
J XLI GSPYQRW EVI QMPPIH [LMGLIZIV MW KVIEXIV *SV
TPMGIWWLEPPFIHIWMKRIHXS[MXLWXERHXLIQE\MQYQ
SJXLIQE\MQYQGSQTVIWWMSR[LMGLIZIVMWKVIEXIV
&SXXSQWXVYXWSJWXIIPSVVIMRJSVGIHGSRGVIXIWLEPPFI
HMWXVMFYXIXLILSVM^SRXEPVIEGXMSRWEXXLIFEWIWSJXLI
IPS[IVIRHWSJXLIGSPYQRW
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
IRPEVKIHIRHW
-J XLI TVSNIGXIHPMRIW SJEGXMSR SJXIRWMSR QIQFIVWHSRSX QIIX XLI TVS
NIGXIHPMRISJEGXMSRSJWXVYXQIQFIVWEXXLIPMRISJEGXMSRSJXLIGSPYQRWERH
XLIVIWYPXMRKIGGIRXVMGMX]I\GIIHWXMQIWXLIHMEQIXIVSJXLIGSPYQRTVSTIV
EPPS[ERGIWLEPPFIQEHI;LIRIGGIRXVMGMX]MWIUYEPXSSVKVIEXIVXLERXMQIW
XLIHMEQIXIVMREHHMXMSRXSWEXMWJ]MRKXLIVIUYMVIQIRXWSJ7IGXLIGSQFMRIH
E\MEPTPYWFIRHMRKWXVIWWMRXLIGSPYQRGEYWIHF]IMXLIV[MRHSVWIMWQMGPSEHW
WLEPPFIPMQMXIHXSXMQIWXLI]MIPHWXVIRKXLJSVXIRWMSRWXVIWWERH* *0 JSV
GSQTVIWWMZI WXVIWW [MXLSYX ETTP]MRK XLI SRIXLMVH EPPS[EFPI WXVIWW MRGVIEWI SJ
7IG
4VIWXVIWWMRK (MEKSREP XIRWMSR QIQFIVW WLEPP FI TVIWXVIWWIH
WLEPPRSXFIKMZIRGSRWMHIVEXMSRMRXLIHIWMKRSJXLIQIQFIVW9RPIWWSXLIV[MWI
QIQFIVW,IEXWLVMROMRKSVSXLIVTVIWXVIWWMRKHIZMGIWQE]FIYWIH[LIREZEMPEFPI
XYVRFYGOPIWM^IWEVII\GIIHIH
4MRGSRRIGXIHXIRWMSRQIQFIV -RTMRGSRRIGXIHXIRWMSRQIQ
FIVWSXLIVXLERJSVKIHI]IFEVWXLIRIXWIGXMSREGVSWWXLITMRLSPIXVERWZIVWIXSXLI
E\MWSJXLIQIQFIVWLEPPRSXFIPIWWXLERTIVGIRXSJXLIRIXWIGXMSRSJXLIFSH]
IXWIGXMSRFI]SRHXLITMRLSPITEVEPPIP[MXLXLIE\MWSJXLI
TIVGIRXSJXLIRIXWIGXMSRSJXLIFSH]SJXLIQIQFIV
KMVHIVW *SVIPIZEXIHXEROW[MXLMRGPMRIHSVFEXXIVIHGSP
XEROWLIPPELSVM^SRXEPKMVHIVWLEPPFITVSZMHIHXSVIWMWX
RKKMVHIVXLILSVM^SRXEPMR[EVHGSQTSRIRXSJXLIGSPYQR
WLIEVPSEHWSRXLIXSTGSPYQRWIGXMSR
GXMSR -JXLIPMRIWSJEGXMSRSJXLILSVM^SRXEPKMVHIVXST
WLIPPHSRSXQIIXEXXLI[SVOTSMRXXLIRTVSZMWMSRWWLEPP
IEGLSJXLIWIJSVWXVIWWIWVIWYPXMRKJVSQER]IGGIRXVMGMX]
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7IG 8ERO
O 4PEXIW
7LETIW 4PEXIWJSVIPIZEXIHXEROFSXXSQWWLIPPWERHVSSJWQE]FI
ER]HIWMVIHWLETI
1E\MQYQYRMXWXVIWW 4PEXIWWYFNIGXXSGSQTPIXIWXVIWWEREP]WMWWLEPP
MRGPYHIXLSWIRSXWXVIWWIHF]XLIGSRGIRXVEXIHVIEGXMSRWSJWYTTSVXMRKQIQFIVWSV
VMWIVTMTIW
'VSWWFVEGIHQYPXMGSPYQRXEROW
W 4PEXIWRSXWYWGITXMFPIXSGSQTPIXI
WXVIWWEREP]WMWWLEPPQIIXXLIJSPPS[MRKVIUYMVIQIRXW
7LIPPERHFSXXSQ IPPERHFSXXSQWLEPPFIHIWMKRIHSRXLI
GMIRG]WIXJSVXLMR8EFPIERHQEOMRKEPPS[ERGIWJSVXLIJSPPS[MRK
XVIWWIWGEYWIHF]XLI[IMKLXSVTVIWWYVISJXLIXEROGSRXIRXW
IWWIWMRXLIG]PMRHVMGEPWLIPPERHIPPMTWSMHEPFSXXSQGSRWMHIVMRK
XLIQEGXMRKXSKIXLIVEWEGMVGYPEVKMVHIVWYTTSVXIHF]XLIGSPYQRVIEGXMSRWERH
WYFNIGXIHXSXSVWMSRFIGEYWISJXLITSVXMSRWTVSNIGXMRKSYX[EVHERHMR[EVHJVSQ
XLIGLSVHWGSRRIGXMRKXLIGSPYQRW
M^SRXEPMR[EVHGSQTSRIRXSJXLITYPPJVSQXLIXEROFSXXSQMR
GSRMGEPSVWIKQIRXEPFSXXSQW
GEYWMRKGSQTVIWWMSRMRXLIXEROWLIPP
7XVIWWIWJVSQER]SXLIVGEYWIW
WYTTSVXIHSRMXWIRXMVIPS[IVGMVGYQJIVIRGI*SVXLMW
SJXLIVMRKSJXLIG]PMRHVMGEPWLIPPXS[LMGLXLIGSP
WLEPPFIMRGVIEWIHMJRIGIWWEV]WSXLEXXLIQE\MQYQ
XI\GIIHTWM14E
VIHYGIHF]XLINSMRX
RGSRRIGXMSRW ;IPHIHGSPYQRGSRRIGXMSRWXSXLI
FEWMWSJZEPYIWKMZIRMR7IGYWMRKTWM
ERHXLIZEPYIWLS[RMR8EFPIJSVTPEXIWLIEV
-RHIWMKRMRKFSXXSQWSJHSYFPIGYVZEXYVIGSRWMHIV
WWMFMPMX]SJKSZIVRMRKGSQTVIWWMZIWXVIWWIW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7IG 4IHIWXEP8EROW
4IHIWXEP WYTTSVXW 4IHIWXEP WYTTSVXW QE] FI G]PMRHVMGEP GSRMGEP
HSYFP] GYVZIH JSPHIH SV TVIWWIH TPEXI SV ER] GSQFMREXMSR XLIVISJ %HIUYEXI
3TIRMRKWSXLIVXLERQERLSPIWXLVSYKLXLIWYTTSVXTIHIWXEPWLEPPFIQMRMQM^IH
ERHTVSTIVP]HMWXVMFYXIHXSTVSZMHIEHIUYEXIWLIEVXVERWJIVERHZIVXMGEPPSEHXVERW
JIVXSXLIJSYRHEXMSR9RPIWWEHIXEMPIHEREP]WMWMWTIVJSVQIHXLIJSPPS[MRKPMQMXE
XMSRWWLEPPETTP]
8SXEPTIVMQIXIVVIQSZEP[LIRQIEWYVIHEXXLIXSTSJXLISTIRMRKWLEPP
RSXI\GIIHTIVGIRXSJXLITIHIWXEPGMVGYQJIVIRGI
3XLIVXLERQERLSPIWSJMRSVPIWWMR[MHXLWM^IWSJSTIRMRKW[LIR
QIEWYVIHEXXLIXSTSJXLISTIRMRKWLEPPFIPMQMXIHXSSVEZIVWMRISJJX
QQ
[LMGLIZIVMWPIWW
'IRXIVPMRIWTEGMRKSJEHNEGIRXSTIRMRKWWLEPPFIEXPIEWXX[MGIXLIWYQSJ
XLI[MHXLSJXLISTIRMRKW
)GGIRXVMG PSEH 7PIRHIV TIHIWXEPW WLEPP FI HIWMKRIH [MXLGSRWMHIV
7IG 8ERO7XEFMPMX]%KEMRWX3ZIVXYVRMRK
ERH[MXLXLIXEROIQTX]ERHQE\MQYQ[MRHPSEH-JETTPMGEFPIWXEFMPMX]
YRHIVWIMWQMGPSEHMRKWLEPPEPWSFIGLIGOIH[MXLXLIXEROJYPP
7IG 0EXIVEP0SEH(MWXVMFYXMSR
'SQFMRIHTIHIWXEPERHGSPYQRWYTTSVXIHXS[IVWWLEPPHMWXVMFYXIWLIEVERH
'')7736-)7*36)0):%8)(
II^MRKXIQTIVEXYVIWHSRSXSGGYVEWQEPPHMEQIXIVWXIIP
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
YWIHMRXLIXSTSJXLIVMWIVHYVMRKIVIGXMSRMXWLEPPFIVIQSZIHMJXLIXEROMWPSGEXIH
MRGPMQEXIW[LIVIJVII^MRKMWPMOIP]XSSGGYV;LIRKVMPPWEVIPIJXMRTPEGIXLI]WLEPP
FITVSZMHIH[MXLELMRKIHHSSVXLEXMWEXPIEWXMR»MRQQ»QQ
MRWM^I
)\TERWMSRNSMRX ;LIV
XEROSVJSYRHEXMSR
7IG 4MTI'SRRIGXMSR
7MPXWXST
X -JEVIQ
[LIRXLIWXSTMWVIQSZIH-JEVIQSZEFPIWMPXWXSTMWRSXVIUYMVIHXLIGSRRIGXMRKTMTI
WLEPPI\XIRHEXPIEWXMRQQ
ERHTVIJIVEFP]EFSYXJX?QA
EFSZIXLI
TMTI[MXLEXII[MXLXLIwVYRxSJXLIXIITPEGIHLSVM^SRXEPP]SVF]TPEGMRKSZIVXLI
WMPXWXSTSVMRPIXTMTIEGMVGYPEVTPEXIMRQQ
PEVKIVMRHMEQIXIVXLERXLI
TMTIERHPSGEXIHLSVM^SRXEPP]EFSZIXLIIRHSJXLITMTISVWMPXWXSTEHMWXERGIIUYEP
YEXIGPIEVERGIWLEPPFITVSZMHIHFIX[IIRXLIIRHWSJ
IGMVGYPEVTPEXIXSXLI[EPPSJXLIVMWIVTMTIXSTIVQMX
ITVSXIGXMSREKEMRWXJVII^MRKLEWFIIRTVSZMHIH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
RIEVKVEHIERHXLIHMWGLEVKIWLEPPFIHMVIGXIHE[E]JVSQXLIJSYRHEXMSRERHSZIV
WYGLXLEXMX[MPPRSXFISFWXVYGXIHF]WRS[SVKVSYRHGPYXXIV
GSVVSWMSRVIWMWXERXWGVIIRIUYMZEPIRXXS
ZEPZI
FIWYTTSVXIHEXTVSTIVMRXIVZEPW[MXLWYMXEFPIFVEGOIXW
7IG %GGIWW
+IRIVEP 0EHHIVW WXEMVW TPEXJSVQW VEMPW EGGIWW STIRMRKW ERH
WEJIX]HIZMGIWWLEPPGSQTP][MXL37,%WXERHEVHW6IUYMVIQIRXWJSVWEJIX]GEKIW
VIWX TPEXJSVQW VSSJ LERHVEMPWERH SXLIV WEJIX] HIZMGIWXLEX EVI MR I\GIWWSJ XLI
0EHHIVWWLEPPLEZIWMHIVEMPWRSXPIWWXLERMR» MR
EWTEGMRKFIX[IIRXLIWMHIVEMPWSJRSXPIWWXLERMR
PIWWXLER MRQQ
VSYRHSVWUYEVIWTEGIHMR
VW0EHHIVWWLEPPRSXMRER]TPEGILEZIEFEGO[EVHWPSTI
RXSJGSRRIGXMSRMRGPYHMRKVSPPMRKPEHHIVWWLEPPRSXFI
SVXLIXEROPEHHIVMJRSFEPGSR]KMVHIVMWTVSZMHIH*SV
RWMHIXS[IVPEHHIVWLEPPFITVSZMHIHJSVEGGIWWJVSQKVEHI
IEXLXLIXERO
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
ERHXLIGSZIVWLEPPLEZIEHS[R[EVHSZIVPETSJEXPIEWXMRQQ
8EROGIRXIV %RSTIRMRK[MXLEVIQSZEFPIGSZIVLEZMRKERSTIR
MRKHMQIRWMSRSVHMEQIXIVSJEXPIEWXMRQQ
ERHEMRQQ
QMRM
TIRMRKTVSZMHIHXLIZIRXMWVIQSZEFPI;LIVIGSR
SYXWMHIFEPGSR]SVTPEXJSVQEWLIPPQERLSPIQE]FI
STIRMRK-JTVSTIVP]HIWMKRIHXLIWLIPPQERLSPIQE]
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7IG :IRX
8EROWIUYMTTIH[MXLVSSJWWLEPPLEZIEZIRXEFSZIXLI8'0[LMGLWLEPPLEZI
RSXFIGSRWMHIVIHEXEROZIRX
0SGEXMSRX 3RIXEROZIRXWLEPPEP[E]WFIPSGEXIHRIEVXLIGIRXIVSJ
XLI VSSJ IZIR MJ QSVI XLER SRI XERO ZIRX MW VIUYMVIH *SV XEROW [MXL GIRXVEPP]
XLISGGYVVIRGIERHWLEPPVIXYVREYXSQEXMGEPP]XSSTIVEXMRKTSWMXMSREJXIVXLIFPSGO
EKIMWGPIEVIH
7IG %RXIRREWERH6IPEXIH)UYMTQIRX
MRXLIHIWMKR SJXLIXEROWYTTSVXWXVYGXYVIERHJSYRHEXMSR6IPEXIHXSTMGWEVI
GSZIVIHMRETTIRHM\%'SQQIRXEV]JSV;IPHIH'EVFSR7XIIP8EROWJSV;EXIV
7XSVEKI
7IG +EPZERMG'SVVSWMSR
(MWWMQMPEV QIXEPW IK WXEMRPIWW WXIIP EPYQMRYQ IXG
MRWXEPPIH MRWMHI XLI
XEROFIPS[XLI8'0WLEPPFIIPIGXVMGEPP]MWSPEXIHJVSQXLIGEVFSRWXIIPXEROGSQ
TSRIRXW XS [LMGL XLI] EVI EXXEGLIH 4EMRXMRK SJ XLI HMWWMQMPEV QIXEPW HSIW RSX
XJSVMWSPEXMSR
->-
7%2(6)7)6:3-67
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7)'8-32 %'')
7944368)(78%2(4-4)7%2(6)7)6:3-67
7IG *PYWL8]TI'PIERSYXW
7IG 4MTI'SRRIGXMSRW
EPWS7IG
7MPXWXST
X -JEVIQ
QMGQSZIQIRXWERHWIXXPIQIRXMRXLIXEROSVTMTMRKW]WXIQ7II7IGXMSRJSV
TSXIRXMEPWIMWQMGQSZIQIRXW
&SXXSQGSRRIGXMSRW
X &SXXSQGSRRIGXMSRWWLEPPGSQTP][MXL7IG
EWEQMRMQYQ
HGPYXXIV
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
VIWMWXERXWGVIIRIUYMZEPIRXXS
FIWYTTSVXIHEXTVSTIVMRXIVZEPW[MXLWYMXEFPIFVEGOIXW
7IG %GGIWW
+IRIVEP 0EHHIVW WXEMVW TPEXJSVQW VEMPW EGGIWW STIRMRKW ERH
WEJIX]HIZMGIWWLEPPGSQTP][MXL37,%WXERHEVHW6IUYMVIQIRXWJSVWEJIX]GEKIW
VIWX TPEXJSVQW VSSJ LERHVEMPWERH SXLIV WEJIX] HIZMGIWXLEX EVI MR I\GIWW SJ XLI
0EHHIVW
V
+IRIVEP 0EHHIVWWLEPPLEZIWMHIVEMPWRSXPIWWXLERMR» MR
QQ»QQ
[MXLEWTEGMRKFIX[IIRXLIWMHIVEMPWSJRSXPIWWXLERMR
QQ
ERHVYRKWRSXPIWWXLER MRQQ
VSYRHSVWUYEVIWTEGIHMR
QQ
ETEVXSRGIRXIVW0EHHIVWWLEPPRSXMRER]TPEGILEZIEFEGO[EVHWPSTI
0EHHIVW[MXLEWMRKPITSMRXSJGSRRIGXMSRMRGPYHMRKVSPPMRKPEHHIVWWLEPPRSXFI
VSSJLEXGLIWERHZIRXW %GGIWWXSVSSJLEXGLIWERHZIRXW
GGIWWWLEPPFIJVSQXLISYXWMHIXEROPEHHIVERHWLEPPGSQ
IMWMRSVKVIEXIVEPEHHIVSVWXEMVWWLEPPFITVSZMHIH
TIMWPIWWXLERMRERHKVIEXIVXLERMREWMRKPI
JEGIWLEPPFITVSZMHIH
IMWMRSVPIWWLERHVEMPWERHRSRWOMHWYVJEGIEVIRSX
OPEHHIV ;LIRW
XLIVSSJXSXLIFSXXSQSJXLIXERO
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
6SSJSTIRMRKW
0EHHIV %VSSJSTIRMRK[MXLLMRKIHGSZIVERHLEWTJSVPSGOMRK
WLEPPFIVIMRJSVGIHXSGSQTP][MXL7IGERHTSVXMSRWSJXLIQERLSPIWMRGPYHMRK
VIMRJSVGMRKSJXLIRIGOXLIFSPXMRKERHXLIGSZIVWLEPPFIHIWMKRIHXS[MXLWXERHXLI
[IMKLXERHTVIWWYVISJXLIXEROGSRXIRXW
7IG :IRX
8EROWIUYMTTIH[MXLVSSJWWLEPPLEZIEZIRXEFSZIXLI8'0[LMGLWLEPPLEZI
MJQSVIXLERSRIZIRXMWVIUYMVIHSRIXEROZIRXWLEPP
RXIVSJXLIVSSJ
X WLEPP FI HIWMKRIH ERH GSRWXVYGXIH XS TVIZIRX
EPW;LIRXLIZIRXMWTVSZMHIH[MXLWGVIIRMRKEKEMRWX
GVIIRIH ZIRX SV E WITEVEXI TVIWWYVIZEGYYQ VIPMIJ
XLEX[MPPSTIVEXIMRXLIIZIRXXLEXXLIWGVIIRWJVSWX
VREYXSQEXMGEPP]XSSTIVEXMRKTSWMXMSREJXIVXLIGPSK
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7IG %RXIRREWERH6IPEXIH)UYMTQIRX
MRXLIHIWMKRSJXLIXEROERHJSYRHEXMSR6IPEXIHXSTMGWEVIGSZIVIHMRETTIRHM\%
'SQQIRXEV]JSV;IPHIH'EVFSR7XIIP8EROWJSV;EXIV7XSVEKI7IG%
7IG +EPZERMG'SVVSWMSR
(MWWMQMPEV QIXEPW IK WXEMRPIWW WXIIP EPYQMRYQ IXG
MRWXEPPIH MRWMHI XLI
XEROFIPS[XLI8'0WLEPPFIIPIGXVMGEPP]MWSPEXIHJVSQGEVFSRWXIIPXEROGSQTS
RIRXWXS[LMGLXLI]EVIEXXEGLIH4EMRXMRKSJXLIHMWWMQMPEVQIXEPWHSIWRSXIPMQM
REXIXLIVIUYMVIQIRXJSVMWSPEXMSR
7)'8-32 ;)0(-2+
7IG MXMSRWERH7]QFSPW
;IPHMRK XIVQW YWIH MR XLMW WXERHEVH WLEPP FI MRXIVTVIXIH EGGSVHMRK XS XLI
WLEPPGSRJSVQXSXLSWIWLS[RMR%27-%;7%YRPIWWHIXEMPIH[IPHWIGXMSRW
EVIWLS[R
7IG 5YEP
8EROW FYMPX EGGSVHMRK XS XLMW WXERHEVH QE] FI [IPHIH F] ER] [IPHMRK TVS
QEXMGEPP]SVF]QEGLMRI[IPHMRK7MRKPITEWWIPIGXVSKEWHITSWMXWKVIEXIVXLER MR
QQ
ERHIPIGXVSWPEK[IPHWMREPPXLMGORIWWIWQE]FIYWIHTVSZMHIHXLI]QIIX
-- SJ %27-%;7 ( -QTEGX XIWXMRK [LIR VIUYMVIH
PS[SRIHE]QIERXIQTIVEXYVIWII*MKYVI
TPYW*
LIMQTEGXXIQTIVEXYVIFIKVIEXIVXLER*'
)EGL [IPHMRK
VEPXIVREXMZIP]XS%27-%;7&8IWXWSJXLITVSGI
XSHIXIVQMRIXLEXXLI[IPHQIRXTVSTSWIHJSVGSRWXVYG
MRKXLIVIUYMVIH TVSTIVXMIW JSV MXW MRXIRHIH ETTPMGEXMSR
IWRIIHRSXFIQEHI;LIVIER%;7WXERHEVH[IPHMRK
RIGIWWEV]TVSZMHIHXLEXEPPSJXLIVYPIWMR%71)&4:'
XLEXKSZIVRXLIYWISJWYGLTVSGIHYVIEVIJSPPS[IH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
MRGPYHIEREHHMXMSREPVIHYGIHWIGXMSRXIRWMSRXIWXXSHIQSRWXVEXIXLEXXLI[IPH
WXVIRKXLRSXPIWWXLERX[SXLMVHWXLITYFPMWLIHQMRMQYQXIRWMPIWXVIRKXLSJXLI
FEWIQIXEP
8IRW 7TPMGI
XMQIWXLITYF
ERHXLIWEQIX]TIFVEGMRKQEXIVMEPXLEXMWYWIHJSVXLIJYPPWM^ITVSSJXIWXWLEPPFI
SRIWM^IFVEGI[MPPUYEPMJ]WQEPPIVFVEGIWM^IW
1EXIVMEPW %PPQEXIVMEPWPMWXIHMR7IG7IG7IG
7IGERH7IGI\GITX%781%WLEPPFIEGGITXIHMR42YQFIV
KVSYTSVQEXIVMEPKVSYTMRKSJ%71)&4:'7IG-<%781%WLEPPFI
EGGITXIHMR4&KVSYTKVSYTMRK
%GGI %GGITXEFPI[IPHMRK
WLEPPFITVSZMHIH
5YEPP %PP[IPHIVWEWWMKRIH
XSQERYEPSVWIQMEYXSQEXMG[IPHMRKERH[IPHMRKSTIVEXSVWEWWMKRIHXSEYXSQEXMG
SVQEGLMRI[IPHMRKWLEPPFIXIWXIHXSHIQSRWXVEXIXLIMVEFMPMX]XSQEOIEGGITX
SVHWSJWYGLXIWXWWLEPPFIEWJSPPS[W)EGL
EPPFIEWWMKRIHERMHIRXMJ]MRKRYQFIVPIXXIVSVW]Q
ERHXLIMHIRXMJ]MRKQEVOEWWMKRIHXSIEGLWLEPPFI
RHSVF]QEGLMRIYWMRKEPS[WXVIWWHMISREPPXEROW
RSXQSVIXLERJXQ
EPSRKXLI[IPHWQEHIF]E
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
[IPHIVSV[IPHMRKSTIVEXSV%PXIVREXMZIP]EVIGSVHSJ[IPHIVWIQTPS]IHSRIEGLNSMRX
QE]FIQEMRXEMRIH
7IG &YXX.SMRXW
&YXX NSMRXW WYFNIGX XS TVMQEV] WXVIWW HYI XS [IMKLX SV TVIWWYVI SJ XERO
GSRXIRXW
X &YXXNSMRXWWYFNIGXXSTVMQEV]WXVIWWWYGLEWPSRKMXYHMREPNSMRXWSJG]PMR
HVMGEPXEROWLIPPWERHVSSJORYGOPIWERHEPPNSMRXWFIPS[XLITSMRXSJWYTTSVXMR
WYWTIRHIHFSXXSQWSJIPIZEXIHXEROWWLEPPLEZIGSQTPIXINSMRXTIRIXVEXMSR[IPHW
7YGL[IPHWQE]FIHSYFPI[IPHIHSVWMRKPI[IPHIH[MXLEFEGOMRKWXVMTSVIUYMZE
PIRXQIERWXSIRWYVIGSQTPIXINSMRXTIRIXVEXMSR
&YXXNSMRXWWYFNIGXXSWIGSRHEV]WXVIWW &YXXNSMRXWWYFNIGXXSWIGSRHEV]
WXVIWWWYGLEWGMVGYQJIVIRXMEPNSMRXWSJG]PMRHVMGEPXEROWLIPPWWLEPPFI[IPHIHEW
JSPPS[W
*SVFEWIQIXEPW MRQQ
SVPIWWMRXLMGORIWWNSMRXWWLEPPFI[IPHIH
YWMRKGSQTPIXINSMRXTIRIXVEXMSR[IPHW
*SVFEWIQIXEPWSJXLMGORIWWKVIEXIVXLER MRQQ
NSMRXWWLEPPFI
HSYFPI[IPHIHERHWLEPPFI[IPHIHYWMRKIMXLIVTEVXMEPNSMRXTIRIXVEXMSRSVGSQ
-REHHMXMSRGSQTPIXINSMRXTIRIXVEXMSR[IPHWWLEPPFITVSZMHIHJSVEHMWXERGISJEX
PIEWXMRQQ
SRIEGLWMHISJMRXIVWIGXMRKNSMRXW-RTEVXMEPNSMRXTIRIXVEXMSR
%PXIVREXMZIP]GSQTPIXINSMRXTIRIXVEXMSR[IPHWYWIHMRPMIYSJTEVXMEPNSMRXTIRIXVE
MRKETYFPMWLIHQMRMQYQXIRWMPIWXVIRKXLRSXPIWWXLERX[SXLMVHWXLITYFPMWLIH
LSJXLIFEWIQIXEP
FNIGXXSTVMQEV]WXVIWWHYIXS[IMKLXSVTVIWWYVISJXEROGSR
XSTVMQEV]WXVIWWWYGLEWPSRKMXYHMREPNSMRXWSJG]PMRHVM
RXWFIPS[XLITSMRXSJWYTTSVXMRWYWTIRHIHFSXXSQWSJ
FNIGXXSWIGSRHEV]WXVIWW 0ETNSMRXWWYFNIGXXSWIGSRHEV]
RXMEPNSMRXWSJG]PMRHVMGEPXEROWLIPPWERHVSSJORYGOPIW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7IG *PEX8ERO&SXXSQW6IWXMRK(MVIGXP]SR+VEHISV*SYRHEXMSR
8
*PEXXEROFSXXSQWWLEPPFIFYMPXF]SRISJXLIJSPPS[MRKX[SEPXIVREXMZIQIXL
SHWSJGSRWXVYGXMSR
0ETNSMRXGSRWXVYGXMSR &SXXSQTPEXIWWLEPPFI[IPHIHSRXLIXSTWMHI
4PEXIWYRHIVXLIFSXXSQVMRKSJG]PMRHVMGEPWLIPPWWLEPPLEZIXLISYXIVIRHWSJ
XLIPETNSMRXWHITVIWWIHXSJSVQEWQSSXLFIEVMRKJSVXLIWLIPPTPEXIW
JVSQIEGLSXLIVERHJVSQXLIXEROWLIPP
7IG 7LIPPXS&SXXSQ.SMRX
MR
RIWWSJXLIXLMRRIWXTPEXINSMRIHSVXLIWM^IKMZIRMR8EFPI[LMGLIZIVMWPEVKIV
1E\MQYQ 1MRMQYQ7M^ISJ*MPPIX;IPH
QQ
MR QQ
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7IG 7LIPP4PEXIW
0SRKMXYHMREP NSMRXW MR EHNEGIRX GMVGYQJIVIRXMEP GSYVWIW QE] FI IMXLIV WXEK
WSXLIWIGSRH[IPHQE]FI[IPHIHGSRXMRYSYWP]XLVSYKLXLIMRXIVWIGXMSR
7IG 8YFYPEV'SPYQRERH7XVYX7IGXMSRW
'MVGYQJIVIRXMEPNSMRXWMRXYFYPEVGSPYQRWERHWXVYXWIGXMSRWWLEPPLEZIGSQ
TPIXINSMRXTIRIXVEXMSR[IPHW'SPYQRWQSVIXLERMRQQ
MRHMEQIXIV
QE]YWIX[SWMHIHSVSRIWMHIH[IPHWYWMRKEFEGOYTFEVSVESRIWMHIHTMTINSMRX
NSMRXWWLEPPFIFYXXNSMRXW[IPHIHEXPIEWXJVSQXLISYXWMHIFYXRIIHRSXLEZIGSQ
TPIXINSMRXTIRIXVEXMSRTVSZMHIHXLIXSXEPHITXLSJ[IPHMRGPYHMRKRSXQSVIXLER
MRQQ
SJXLIVIMRJSVGIQIRXMWEXPIEWXIUYEPXSXLIXLMGORIWWSJXLITPEXI
7IG 7XIIP6MWIVW
0SRKMXYHMREPNSMRXWMRVMWIVWWLEPPLEZIGSQTPIXINSMRXTIRIXVEXMSR[IPHW'MV
GYQJIVIRXMEPNSMRXWMRVMWIVWXLEXEVIEPWSYWIHEWEGSPYQRXSWYTTSVXWYFWXERXMEP
ZIVXMGEPPSEHWWLEPPFIFYXXNSMRXW[IPHIHJSVGSQTPIXINSMRXTIRIXVEXMSR*SVVMWIVW
SRWYWTIRHIHFSXXSQXEROW[LIVIXLIVMWIVWYTTSVXWSRP]RSQMREPZIVXMGEPPSEHW
XLVSEXRSX PIWWXLERX[SXLMVHWSJXLIXLMGORIWWSJXLIXLMRRIVTPEXISVHSYFPI
7IG 6SSJ4PEXIW
6SSJW RSX WYFNIGX XS L]HVSWXEXMG TVIWWYVI -R VSSJW
J RSX WYFNIGX XS
L]HVSWXEXMGTVIWWYVIYRHIVRSVQEPSTIVEXMSR JVSQXEROGSRXIRXWPETNSMRXWQE]
KWYMXEFPIFEGOMRKSVIUYMZEPIRXQIERWXSIRWYVIEXPIEWX
SR
GXXSL]HVSWXEXMGTVIWWYVI -RVSSJWWYFNIGXXSL]HVSWXEXMG
J
TIVEXMSR JVSQ XERO GSRXIRXW VSSJTPEXI NSMRXW WLEPP FI
WYMXXLIWXVIRKXLVIUYMVIQIRXW
WEGGIWWMFPIGSPYQRWWLEPPFIWIEP[IPHIHJVSQFSXLWMHIW
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7IG 1E\M
0ETNSMRXW
4VMQEV]WXVIWW MQYQXLMGORIWWSJQEXIVMEPXSFIYWIH
JSVPETNSMRXWWYFNIGXXSTVMQEV]WXVIWWFIGEYWISJXLI[IMKLXSVTVIWWYVISJXERO
GSRXIRXWWYGLEWPSRKMXYHMREPNSMRXWSJG]PMRHVMGEPXEROWLIPPWERHNSMRXWFIPS[XLI
TSMRXWSJWYTTSVXMRIPIZEXIHXEROWWLEPPFI MRQQ
7IGSRHEV] WXVIWW MQYQ XLMGORIWW SJ QEXIVMEP XS FI
YWIH JSV PET NSMRXW WYFNIGX XS WIGSRHEV] WXVIWW WYGL EW GMVGYQJIVIRXMEP NSMRXW SJ
G]PMRHVMGEPXEROWLIPPWERHVSSJORYGOPIWWLEPPFI MRQQ
*PEX XERO FSXXSQW MQYQ XLMGORIWWSJ QEXIVMEP XS FI
7IG 0ET6IWXVMGXMSRWJSV;IPHIH0ET.SMRXW
HX
LS[IZIVXLIPETRIIHRSXI\GIIHMRQQ
X
ERHRIIHRSXI\GIIHMRQQ
MRWMRKPI[IPHIH
QIQFIV
7IEP;IPHW
4PEXIW MR QQ
ERH PIWW MR XLMGORIWW WLEPP
MR
SJEWM^IRSXPIWWXLERSRIXLMVHXLIXLMGORIWWSJXLI
LEQMRMQYQSJ MRQQ
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7IG 1MRMQYQ0IRKXLSJ;IPHW
7IG -RXIVQMXXIRX;IPHMRK
-RXIVQMXXIRX[IPHMRKWLEPPRSXFIYWIHSRXEROWLIPPSVVMWIVWYVJEGIWMRGSR
XEGX[MXLXEROGSRXIRXWSVSRTPEXIWYVJEGIWI\TSWIHXSI\XIVREP[IEXLIVMRK7IEP
[IPHWMREGGSVHERGI[MXL7IGWLEPPFIYWIHSRXLIWIWYVJEGIW
0IRKXL
K KXLSJER]WIKQIRXSJMRXIVQMXXIRX[IPHWWLEPPRSX
FIPIWWXLERJSYVXMQIWXLI[IPHWM^IFYXRIZIVPIWWXLER MRQQ
7IEQW 7IEQWXLEXEVIXSLEZIMRXIVQMXXIRX[IPHWWLEPPLEZIGSR
XMRYSYWPIRKXLWSJ[IPHWEXIEGLIRHJSVEHMWXERGISJEXPIEWXMRQQ
7 ' M 4 X XM
XEGX[MXLWXSVIH[EXIVERHI\XIVMSV[IPHIHNSMRXWI\TSWIH
,34*%&6-'%8-32
*
XEROWFYMPXYRHIVXLITVSZMWMSRWSJXLMWWXERHEVHWLEPPFI
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7IG 7XVEMKLXIRMRK
%R]VIUYMVIHWXVEMKLXIRMRKSJQEXIVMEPWLEPPFIHSRIYWMRKQIXLSHWXLEX[MPP
RSXLEVQXLIWXIIP1MRSVGSPHWXVEMKLXIRMRKMWTIVQMXXIH'SPHWXVEMKLXIRMRKQE]
FI TIVJSVQIHF] LEQQIVMRKSVTVIJIVEFP]F]VSPPMRKSVTVIWWMRK,IEX QE] FI
7IG *MRMWLSJ4PEXI)HKIW{;IPHIH;SVO
TVITEVIHF]WLIEVMRKQEGLMRMRKGLMTTMRKSVF]QIGLERMGEPP]KYMHIHS\]JYIPKEW
SVTPEWQEEVGGYXXMRK)HKIWSJMVVIKYPEVGSRXSYVWQE]FITVITEVIHF]QERYEPP]
KYMHIHS\]JYIPKEWSVTPEWQEEVGGYXXMRK
3\]JYIPKEWSVTPEWQEEVGGYXXMRK ;LIRIHKIWSJTPEXIWEVIS\]JYIP
KEWSVTPEWQEEVGGYXXLIWYVJEGISFXEMRIHWLEPPFIYRMJSVQERHWQSSXLERHWLEPP
FIGPIERIHSJWPEKEGGYQYPEXMSRFIJSVI[IPHMRK%PPGYXXMRKWLEPPJSPPS[GPSWIP]XLI
PMRIWTVIWGVMFIH
7LIEVMRK 7LIEVMRKQE]FIYWIHJSVQEXIVMEP MRQQ
SVPIWW
MRXLMGORIWWXSFINSMRIHF]FYXXNSMRXWERHJSVEPPXLMGORIWWIWSJQEXIVMEPTIVQMXXIH
XSFINSMRIHF]PETNSMRXW&YVVWWLEPPFIVIQSZIH
7IG 6SPPMRK
8EFPITVSZMHIWVSPPMRKVIUYMVIQIRXWJSVWLIPPTPEXIWJSVIPIZEXIHXEROW7LIPP
TPEXIWHSRSXVIUYMVIVSPPMRKJSVXEROWLEZMRKEHMEQIXIVPEVKIVXLERXLIQMRMQYQ
HMEQIXIVMRHMGEXIHMR8EFPIERHJSVXLITPEXIXLMGORIWWIWKMZIRXLIVIMR
HWLIPPTPEXIWJSVIPIZEXIHXEROW
\MQYQ 1MRMQYQ(MEQIXIV
QQ
JX Q
1YWXFIVSPPIHJSVEPPHMEQIXIVW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7IG (SYFPI'YVZIH4PEXIW
4PEXIWXLEXEVIGYVZIHMRX[SHMVIGXMSRWQE]FITVIWWIHIMXLIVGSPHSVLSXSV
QE]FIHMWLIH[MXLEwQSVXEVERHTIWXPIxHMIF]VITIEXIHETTPMGEXMSRW
7IG 'SPYQRW
1MPPMRKSJGSPYQRW WSJGSPYQRWWLEPPFIQMPPIHXSTVSZMHI
GEPGYPEXIHPSEHW
'SPYQRJEFVMGEXMSRXSPIVERGIW YQRE\MWWLEPPRSXHIZMEXI
JVSQEWXVEMKLXPMRIF]QSVIXLERTIVGIRXSJXLIPEXIVEPP]YRWYTTSVXIHPIRKXL
SYXWMHIHMEQIXIVSJEXYFYPEVGSPYQRI\GIIHTIVGIRXSJXLIRSQMREPSYXWMHI
HMEQIXIV0SGEPHIRXWMRXYFYPEVGSPYQRWWLEPPFIRSHIITIVXLERXLIXLMGORIWW
SJXLIGSPYQRWLIPP
7IG 7LST%WWIQFP]
(SYFPIGYVZIHXEROFSXXSQWWLIPPWERHVSSJWWLEPPFIEWWIQFPIHMRXLIWLST
7IG ,MKL7XVIRKXL%RGLSV&SPXW
;LIRLMKLWXVIRKXLERGLSVFSPXWEVIYWIHRS[IPHMRKLIEXMRKSVTIIRMRK
SRXLIFSPXMWTIVQMXXIH
7IG 7LMTTMRK
%PPQEXIVMEPWWLEPPFIPSEHIHXVERWTSVXIHXSXLIWMXIYRPSEHIHERHWXSVIHMR
WYGLEQERRIVEWXSTVIZIRXHEQEKI
6)'8-32
OERHWXVYGXYVEPEXXEGLQIRXWWLEPPFIQEHIMREQERRIV
HXIQTIVEXYVIGSRHMXMSRW ;IPHMRKWLEPPRSXFITIVJSVQIH
EVXWXSFI[IPHIHEVI[IXJVSQVEMRWRS[SVMGI[LIRVEMR
YVJEGIWSVHYVMRKTIVMSHWSJLMKL[MRHWYRPIWWXLI[IPHIV
LI[SVOEVITVSTIVP]TVSXIGXIH7II7IGJSVTVILIEX
JSVPS[L]HVSKIRVIUYMVIQIRXW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
8EFPI 1E\MQYQXLMGORIWWSJVIMRJSVGIQIRXJSVFYXXNSMRXW
:IVXMGEP.SMRXW ,SVM^SRXEP.SMRXW
RIIHRSXFIVIQSZIHI\GITXXSXLII\XIRXXLEXMXI\GIIHWXLIQE\MQYQEGGITXEFPI
XLMGORIWWSV[LIRVIUYMVIHJSVVEHMSKVETLMGMRWTIGXMSRW-RRSGEWIWLEPPXLIJEGI
SJXLI[IPHPMIFIPS[XLIWYVJEGISJXLITPEXIWFIMRKNSMRIH
+SYKMRK +SYKMRK EXXLI VSSX SJ[IPHWERH KSYKMRK SJ[IPHW XS
VQIH[MXL E VSYRHRSWIH XSSP SV F]EVG SVS\]KIR
IRFIEHW )EGLFIEHSJEQYPXMTPITEWW[IPHWLEPPFI
IHITSWMXWFIJSVIXLIRI\XFIEHMWETTPMIH
&I;IPHIH
ZMHIHFIPS[WYVJEGIWXSFI[IPHIHWLEPPFIJVIIJVSQ
VIEWISMPTEMRXERHER]SXLIVJSVIMKRQEXIVMEPI\GITX
H7YGLWYVJEGIWWLEPPEPWSFIWQSSXLYRMJSVQERH
EVIHIHKIWEJXIV[MVIFVYWLMRKRIIHRSXFIVIQSZIH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
XLMGORIWWSJGSEXMRKXSFIETTPMIHI\GITXMJXLMGORIWWSJGSEXMRKHSIWRSXI\GIIH
QMPW
7IG 4VILIEXMRK;IPH.SMRXW
4VILIEX ;LIRTVILIEXMRKMWVIUYMVIHXLIFEWIQIXEP[MXLMREHMW
XERGISJJSYVXMQIWXLITPEXIXLMGORIWWMR?QQAQMRMQYQFYXRIIHRSXI\GIIH
MR ? QQA
JVSQXLI PSGEXMSR [LIVI[IPHMRK MW WXEVXIH WLEPP FI TVILIEXIH XS
QEMRXEMRIHJSVEHMWXERGISJJSYVXMQIWXLITPEXIXLMGORIWWMR?QQAQMRMQYQ
FYXRIIHRSXI\GIIHMR?QQA
ELIEHSJXLIEVGEW[IPHMRKTVSKVIWWIWYRPIWW
LIEXXIQTIVEXYVIKMZIRMRXLMWWIGXMSRERHXLITVILIEXXIQTIVEXYVIKMZIRMRXLIUYEPM
WLEPPETTP]XSIEGLTEWW
4VILIEXVIUYMVIQIRXW
I
4PEXIXLMGORIWWIWPIWWXLERSVIUYEPXS MRQQ
4VILIEX
VIUYMVIQIRXWJSVTPEXIXLMGORIWWIWPIWWXLERSVIUYEPXS MRQQ
*SVFEWIQIXEPXIQTIVEXYVIWKVIEXIVXLERSVIUYEPXS*'
RSTVI
LIEXMWVIUYMVIH
*SVFEWIQIXEPXIQTIVEXYVIWKVIEXIVXLERSVIUYEPXS *z'
ERH
PIWWXLER*'
XLIQMRMQYQTVILIEXXIQTIVEXYVIMW*'
*SVFEWIQIXEPXIQTIVEXYVIWPIWWXLER*z'
XLIQMRMQYQTVI
* '
-R EHHMXMSR XLI FEWI QIXEP EPSRK XLI PIRKXL
HMVIGXMSRSJ[IPHMRKWLEPPFITVILIEXIHERHQEMRXEMRIH
EHMWXERGISJEXPIEWXMRQQ
JVSQXLITSMRXSJ
HNSMRX PIRKXL[LMGLIZIVMWPIWW7II7IGJSVPS[
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
[IPHMRKTVSGIWWIWEVIYWIH3XLIV[MWIXLIQMRMQYQTVILIEXFEWIQIXEPXIQTIVE
XYVIMW*'
*SVFEWIQIXEPXIQTIVEXYVIWPIWWXLERSVIUYEPXS*'
XLIQMRM
QYQTVILIEXXIQTIVEXYVIMW*'
*SVFEWIQIXEPXIQTIVEXYVIWPIWWXLER*z'
XLIFEWIQIXEPEPSRK
XLI PIRKXL SJ XLI [IPH NSMRX MR XLI HMVIGXMSR SJ [IPHMRK WLEPP FI TVILIEXIH ERH
QEMRXEMRIHEW[IPHMRKTVSKVIWWIWJSVEHMWXERGISJEXPIEWXMRQQ
JVSQ
XLITSMRXSJ[IPHMRKSVXLIIRXMVI[IPHNSMRXPIRKXL[LMGLIZIVMWPIWW7II7IG
JSVPS[L]HVSKIRVIUYMVIQIRXW
7IG 0S[,]HVSKIR)PIGXVSHIWERH;IPHMRK4VSGIWWIW
,ERHPMRK %JXI
MXWSVMKMREPTEGOEKIMXWLEPPFITVSXIGXIHSVWXSVIHWSXLEXMXWGLEVEGXIVMWXMGWERH
MREGGSVHERGI[MXLIPIGXVSHIGSRHMXMSRMRKVIGSQQIRHEXMSRWGSRXEMRIHMR%27-
%;7%SV%27-%;7%[LMGLIZIVMWETTPMGEFPI
0S[ XIQTIVEXYVIW -J [IPHMRK MW XS FI TIVJSVQIH [LIR XLI FEWI
QIXEP XIQTIVEXYVI MW PS[IV XLER * z'
PS[L]HVSKIR IPIGXVSHIW SV PS[
L]HVSKIR[IPHMRKTVSGIWWIWWLEPPFIYWIH
7IG 8EGO;IPHW
8EGO[IPHWYWIHMRXLIEWWIQFP]SJNSMRXWWYFNIGXXSTVMQEV]WXVIWWJVSQXLI
FIXLSVSYKLP]GPIERIHSJEPP[IPHMRKWPEKFYXRIIHRSXFIVIQSZIHTVSZMHIHXLI]
EWWIQFP]SJNSMRXWWYFNIGXXSWIGSRHEV]WXVIWWWYGLEW
HXLEXXLI]EVIWSYRHGPIERIHSJEPP[IPHMRKWPEKERH
[IPHFIEHWEVIXLSVSYKLP]JYWIHMRXSXLIXEGO[IPHW
TPEXIWWYFNIGXIHXSWXVIWWF]XLI[IMKLXSVTVIWWYVI
FIEWWIQFPIHERH[IPHIHMRWYGLEQERRIVXLEXXLI
MRFSXLHMVIGXMSRWMWQEMRXEMRIH
H PYKW %R] GPMTW NMKW SV PYKW [IPHIH XS XLI WLIPP
WLEPPFI VIQSZIH [MXLSYX HEQEKMRKXLI TPEXIWERH
QEMRMRKWLEPPFIGLMTTIHSVKVSYRHWQSSXL
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
&SXXSQ TPEXIW JSV IPIZEXIH XEROW SQ TPEXIW JSV IPIZEXIH
XEROWWLEPPFIEWWIQFPIHERH[IPHIHXSKIXLIVF]ETVSGIHYVIXLEX[MPPVIWYPXMRE
QMRMQYQSJHMWXSVXMSRJVSQ[IPHWLVMROEKI
&SXXX
XSQXEROWEJXIVFIMRKPEMHSYXERHXEGOIHWLEPPFINSMRIHF][IPHMRKXLINSMRXWMR
EWIUYIRGIXLEXVIWYPXWMRXLIPIEWXHMWXSVXMSRGEYWIHF]WLVMROEKISJXLI[IPH3YX
SJTPERIHMWXSVXMSRIUYEPXSTIVGIRXSJXLIXEROVEHMYWMWGSRWMHIVIHEGGITXEFPI
8EROWLIPP *SV[IPHMRKMRXLIZIVXMGEPTSWMXMSRXLITVSKVIWWMSRSJ
TPEXIWWLEPPFINSMRIHF][IPHMRKXLINSMRXWMREWIUYIRGIXLEXVIWYPXWMRXLIPIEWX
HMWXSVXMSRGEYWIHF]WLVMROEKISJXLI[IPHERHXLEX[MPPEZSMHOMROWEXXLIPSRKM
XYHMREPNSMRXW
+VSYRHWYTTSVXIH WXERHTMTI ERH VIWIVZSMV G]PMRHVMGEP WLIPP XSPIV
ERGIW 7LIPP XSPIVERGIWQE]FI[EMZIHMJXLIWXVYGXYVEPEHIUYEG]SJ XLIWLIPP MW
WYFWXERXMEXIHF]EVEXMSREPEREP]WMW
4PYQFRIWW MQYQ SYXSJTPYQFRIWW SJXLIXSTSJ XLI
WLIPPVIPEXMZIXSXLIFSXXSQSJXLIWLIPPWLEPPRSXI\GIIH SJXLIXSXEPWLIPPLIMKLX
IZIVMWETTPMGEFPI
6SYRHRIWW 6EHMMQIEWYVIHEX JXQ
EFSZI XLI FSXXSQ
GSVRIV[IPHWLEPPRSXI\GIIHXLIXSPIVERGIWEWKMZIRMR8EFPI
4IEOMRKERHFERHMRKEX[IPHNSMRXW 4IEOMRKMWXLISYXSJTPERI
HMWXSVXMSREGVSWWEZIVXMGEP[IPHWIEQ&ERHMRKMWXLISYXSJTPERIHMWXSVXMSREGVSWW
EQ
PPW
6EHMYW8SPIVERGI
MR QQ
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
ERH[EZMRIWWVIUYMVIQIRXWMR%781%ERH%[LMGLIZIVMWETTPMGEFPI
)VIGXMSRXSPIVERGIWJSVEPPS[EFPIGSQTVIWWMZIWXVIWWJSVQYPEW
X (SYFPI
GYVZIHE\MW]QQIXVMGEPGSRMGEPERHG]PMRHVMGEPWIGXMSRWWYFNIGXXSXLITVSZMWMSRW
SJ7IGWLEPPFIEWWIQFPIHERH[IPHIHMRWYGLEQERRIVXLEXXLIJSPPS[MRK
XSPIVERGIWEVISFXEMRIH
0SGEPHIZMEXMSRJVSQXLISVIXMGEPWLETI)\GITXEWRSXIHXLIQE\M
QYQPSGEPHIZMEXMSRJVSQXLISVIXMGEPWLETIII\
I\ ! 0\ )U
0\ ! 6X )U
;LIVI
0\ ! KEYKIPIRKXLXSQIEWYVIPSGEPMQTIVJIGXMSR
I\ ! PSGEPHIZMEXMSRJVSQXLISVIXMGEPWLETI
X ! WLIPPXLMGORIWW
6 ! VEHMYWSJI\XIVMSVWYVJEGISJXLIWLIPPRSVQEPXSXLITPEXIEXXLITSMRX
YRHIVGSRWMHIVEXMSRERHQIEWYVIHJVSQXLII\XIVMSVWYVJEGISJXLI
TPEXIXSXLIE\MWSJVIZSPYXMSR
2 %PPYRMXWQYWXFIGSRWMWXIRX
RXERHWLEPPFIFEWIHSRXLIPSEHGSQFMREXMSRXLEX
/GV
V /
/GVV! )U
/GVV! z'GV
/ )U
V /GVV! )U
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
;LIVI
'GV ! VEXMSSJEGXYEPGSQTVIWWMZIWXVIWWXSEPPS[EFPIGSQTVIWWMZIWXVIWW
/GV ! EPPS[EFPIPSGEPHIZMEXMSRQYPXMTPMIV
3JJWIX SJ EPMKRIH GSYVWIW %PMKRQIRX WLEPP GSQTP] [MXL
7IG
7IG 1EXGLMRK4PEXIW
0ETNSMRXW XIWJSVQMRKEPETNSMRXWLEPPFILIPHMREWGPSWI
GSRXEGXEWTSWWMFPIHYVMRK[IPHMRK;LIVITPEXIWITEVEXMSRSGGYVWXLIWM^ISJ[IPH
WLEPPFIMRGVIEWIHF]XLIEQSYRXSJXLIWITEVEXMSRWII7IG
&YXX NSMRXW SMRMRK IHKIW SJ FYXX NSMRXW WLEPP FI EPMKRIH
8EFPIEVIRSXI\GIIHIHMRXLI[IPHIHNSMRX
'PIERMRK SJ [IPHW ;IPH WGEPI SV WPEK WTEXXIV FYVVW ERH SXLIV
WLEVTSVVSYKLTVSNIGXMSRWWLEPPFIVIQSZIHMREQERRIVXLEX[MPPPIEZIXLIWYVJEGI
WYMXEFPI JSV XLI WYFWIUYIRX GPIERMRK ERH TEMRXMRK STIVEXMSRW ;IPH WIEQW RIIH
RSXFIGLMTTIHSVKVSYRHTVSZMHIHXLI]LEZIEWYVJEGIWYMXEFPIJSVXLIWYFWIUYIRX
GPIERMRKERHTEMRXMRKSTIVEXMSRW
7IG +VSYXMRKSJ'SPYQR6MWIVERH7MRKPI4IHIWXEP&EWIW
JSV)PIZEXIH8EROW
%JXIVXLIXEROLEWFIIRGSQTPIXIP]IVIGXIHERHwXVYIHYTxEQMRMQYQMR
QQ
WTEGIFIX[IIRGSPYQRVMWIVERHWMRKPITIHIWXEPFEWIWERHXLIJSYRHE
IGXXS4VMQEV]7XVIWW 7YFNIGXXS7IGSRHEV]7XVIWW
QQ
MR QQ
JX 0IWWIVSJX 0IWWIVSJX 0IWWIVSJX
SV SV SV
NSMRX
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7IG ,MKL7XVIRKXL%RGLSVW
;LIRLMKLWXVIRKXLERGLSVWEVIYWIHRS[IPHMRKLIEXMRKSVTIIRMRKSJXLI
ERGLSVMWTIVQMXXIH,MKLWXVIRKXLERGLSVWWLEPPFITVIXIRWMSRIHXSEXPIEWX
TIVGIRXSJXLIHIWMKRPSEH
7)'8-32 -274)'8-32%2(8)78-2+
7IG +IRIVEP
HERGI[MXLXLMWWXERHEVH
7IG -RWTIGXMSR6ITSVX
JSPPS[MRK
%GST]S
%WYQQEV]SJMRWTIGXMSRSJVEHMSKVETLWERHMRWTIGXMSRF]EMVGEVFSREVG
KSYKMRKMJYWIH
-HIR
MRKERHEWXEXIQIRXSJXLIEGXMSRXEOIRXSVIGXMJ]YRWEXMWJEGXSV][IPHW
6IGSVHSJ[IPHIVWIQTPS]IHSRIEGLNSMRXMJETTPMGEFPIWII7IG
'IVX
7IG ;IPHIVWv'VIHIRXMEPW
][IPHMRKMWTIVJSVQIHVIJIVXS7IG
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
F]XLIVEHMSKVETLMGQIXLSHMR7IG4VMQEV]WXVIWWNSMRXWXLEXGERRSXFIVEHMS
KVETLIHQE]FIMRWTIGXIHF]EMVGEVFSREVGKSYKMRKEWHIWGVMFIHMR7IG
0MQMXEXMSRWSJVEHMSKVETLMGMRWTIGXMSR 6EHMSKVETLMGMRWTIGXMSR
WLEPPETTP]XSGSQTPIXITIRIXVEXMSR[IPHIHFYXXNSMRXWSRP]-RWTIGXMSRF]VEHMS
KVETLMGQIXLSHWMWRSXVIUYMVIHJSVFYXXNSMRXWJSV[LMGLTEVXMEPTIRIXVEXMSR[IPHW
EVIEPPS[IH7IGERH7IG
ERHXLIJSPPS[MRKNSMRXW
;IPHW MR VSSJ TPEXIW RSX WYFNIGX XS XLI [IMKLX SV TVIWWYVI SJ XLI XERO
GSRXIRXW
;IPHWM
XLERERRYPEVTPEXIWVIUYMVIHF]7IG
;IPHWN
7TPMGI[IPHWMRXLIXSTERKPIERH[IPHWGSRRIGXMRKXLIXSTERKPIXSXLI
WLIPPSVVSSJ
;IPHWGSRRIGXMRKQERLSPIWXSXLIXERO
;IPHWGSRRIGXMRKETTYVXIRERGIWXSXLIXERO
%R]SX
:MWYEPMRWTIGXMSR %PP[IPHWI\GITXEWRSXIHMR7IGWLEPP
FI ZMWYEPP] MRWTIGXIH F] ER MRHMZMHYEP [LS F] XVEMRMRK SV I\TIVMIRGI SV FSXL
MRQIXEPWJEFVMGEXMSRMRWTIGXMSRERHXIWXMRKMWGSQTIXIRXXSTIVJSVQXLIZMWYEP
%R]GVEGOVIKEVHPIWWSJWM^ISVPSGEXMSR
0EGOSJ JJYWMSRFIX[IIREHNEGIRXPE]IVWSJ[IPH QIXEPSVFIX[IIR[IPH
QIXEPERHFEWIQIXEPI\GITXEWRSXIHMR7IG
PH
RKJVSQXLITVSXVYWMSRSJ[IPHQIXEPFI]SRHXLI[IPHXSI
SVGIQIRXMRI\GIWWSJEPPS[EFPIPMQMXWKMZIRMR7IG
I\MX]MRI\GIWWSJ
Q
JSV[MHXLSJMRHMZMHYEPFIEHSV[IPHJEGIRSXSZIV
Q
JSV[MHXLSJMRHMZMHYEPFIEHSV[IPHJEGISZIV MR
MRQQ
QQ
JSV [MHXL SJ MRHMZMHYEP FIEH SV [IPH JEGI MR
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
9RHIVGYXMRI\GIWWSJXLIPMQMXWKMZIRMR7IG
4SVSWMX]
E %R]ZMWMFPITSVSWMX]MRFYXXNSMRXWWYFNIGXXSTVMQEV]WXVIWW
F -REPPSXLIVNSMRXWXLIWYQSJZMWMFPITSVSWMX]KVIEXIVXLER MR
QQ
MRHMEQIXIVWLEPPRSXI\GIIH MRQQ
MRER]PMRIEVMRGLSJ[IPHERH
WLEPPRSXI\GIIH MRQQ
MRER]MRQQ
PIRKXLSJ[IPH
4PEXI QMWEPMKRQIRX MR I\GIWW SJ XLI PMQMXW KMZIR MR 7IG ERH
8EFPI
1E\MQYQTIVQMWWMFPIYRHIVGYX
9RHIVGYXMWEKVSSZIQIPXIHMRXSXLIFEWIQIXEPEHNEGIRXXSXLI
*SVFYXXNSMRXWWYFNIGXXSTVMQEV]WXVIWWHYIXS[IMKLXSVTVIWWYVI
SJXEROGSRXIRXWQE\MQYQTIVQMWWMFPIYRHIVGYXWLEPPFI MRQQ
*SVFYXXNSMRXWWYFNIGXXSWIGSRHEV]WXVIWWTIRIXVEXMSRMWVIUYMVIH
SRP][MXLMRXLIPMQMXWIWXEFPMWLIHMR7IG%QE\MQYQYRHIVGYXSJ MR
QQ
MWTIVQMXXIHTVSZMHIHXLEXXLIYR[IPHIHTSVXMSRTPYWXLIYRHIVGYXWLEPP
RSXVIHYGIXLIXLMGORIWWSJXLINSMRXF]QSVIXLERSRIXLMVHSJXLIXLMGORIWWSJXLI
XLMRRIVTPEXINSMRIH
*SVPETNSMRXWWYFNIGXXSTVMQEV]WXVIWWHYIXS[IMKLXSVTVIWWYVI
SJXEROGSRXIRXWXLIQE\MQYQTIVQMWWMFPIYRHIVGYXWLEPPFI MRQQ
*SVPETNSMRXWWYFNIGXXSWIGSRHEV]WXVIWWXLIQE\MQYQYRHIV
GYXTIVQMXXIHWLEPPFI MRQQ
*SV FY
WTPMGI[IPHWLEPPFIKVSYRHXSIPMQMREXIWLEVTRSXGLIWERHEPPYRHIVGYXWLEPPFI
VITEMVIHXSTVSZMHIEWQSSXLXVERWMXMSRJVSQXLIWTPMGI[IPHXSXLIFVEGIQEXIVMEP
QYQYRHIVGYXTIVQMXXIHJSVEPPSXLIVNSMRXWWLEPPFI
RHHSGYQIRXEXMSRSJWLIPPMQTIVJIGXMSRW
TSVXIH WXERHTMTIW ERH VIWIVZSMVW % ZMWYEP MRWTIG
TPIQIRXIHF]QIEWYVIQIRXWWLEPPFIYWIHXSZIVMJ]
XSPIVERGIWSJ7IGERH8EFPI
IVRIH F] 7IG (SYFPIGYVZIH E\MW]QQIXVM
IGXMSRWKSZIVRIHF]7IGPSGEPFYGOPMRKEPPS[
HEWJSPPS[W
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
PEV-JQIEWYVIQIRXWMRHMGEXIXLEXXLIWLIPPHSIWRSXGSQTP][MXLXLIXSPIVERGIW
SJ7IGEHHMXMSREPQIEWYVIQIRXWWLEPPFIXEOIRXSHIXIVQMRIXLII\XIRXSJ
GIVXMJ]MRKGSQTPMERGI[MXLXLIXSPIVERGIWSJ7IGERH7IGWLEPPFITVS
ZMHIH;LIVIXLIXSPIVERGIWSJ7IGERHEVIRSXQIXJYVXLIVIZEPYEXMSR
MWVIUYMVIHERHGSVVIGXMZIEGXMSRQE]FIVIUYMVIHWII7IG
7YTTSVX GSPYQRW JSV IPIZEXIH XEROW )\GITX EW RSXIH XLMW WIGXMSR
ETTPMIWXSXYFYPEVWYTTSVXGSPYQRWSJQYPXMTPIGSPYQRXEROWPEVKIHMEQIXIVHV]
VMWIVW ERH WMRKPITIHIWXEP GSPYQRW[MXLIMXLIV E WQSSXL G]PMRHVMGEP GSRMGEP SV
FIRXTPEXIWYVJEGI
'MVGYQJIVIRXMEP FYXX NSMRXW XMSR SRP] ETTPMIW XS PEVKI
HMEQIXIVHV]VMWIVWERHWMRKPITIHIWXEPGSPYQRW;IPHWQEHIJVSQSRIWMHIMRXS
FEGOYTFEVWSVWMQMPEVSRIWMHI[IPHMRKQE]WLS[HEVOPMRIWMRXIVQMXXIRXP]SRE
TVSZMHIHXLI[IPHWEVISXLIV[MWIGSRWMHIVIHEGGITXEFPI*SVSRIWMHIH[IPHWWSQI
RSRJYWMSRSVPEGOSJTIRIXVEXMSRPIWWXLERXMQIWXLIGSPYQR[EPPXLMGORIWWMR
PIRKXLERHVSYRHIHMRHMGEXMSRWWLEPPRSXFIGEYWIJSVVINIGXMSRTVSZMHIHXLIKSZ
SR
MREPFYXXNSMRXW 0SRKMXYHMREPFYXXNSMRXWWLEPPFIZMWY
SYXWMHIPIRKXLERHJSVEHMWXERGISJSRIHMEQIXIVSRXLI
HIH%VIEWPIWWXLERXIRXMQIWXLIGSPYQR[EPPXLMGORIWW
RIXVEXMSRRSXI\GIIHMRK MRQQ
HIITEVIEGGITX
WSJ7IGWLEPPETTP]JSVI\XIVMSV[IPHW
XW *SV PET NSMRXW XLI VIUYMVIQIRXW SJ 7IG
HI\XIVMSV[IPHW
QFIVFVEGMRK 7TPMGINSMRXWWLEPPFIMRWTIGXIHF]VEHMSK
SVF]TVSSJXIWXXS XMQIWXLITYFPMWLIHQMRMQYQ]MIPH
SJXLMWNSMRXXIWXMRKWLEPPFIEWJSPPS[W
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
4VMSVXSTVSHYGXMSR[IPHMRKIEGL[IPHIV
4VSHYGXMSR XIWXMRK *SV IEGL [IPHIV EX PIEWX SRI WTPMGI NSMRX
WLEPPFIXIWXIHJSVIZIV]WTPMGINSMRXW[IPHIH[MXLEQMRMQYQSJSRIXIWX
7IG 2YQFIVERH0SGEXMSRSJ6EHMSKVETLWJSV&YXX;IPH.SMRXWMR8ERO
7LIPPW0SEH&IEVMRK6MWIVWERH7MRKPI4IHIWXEP'SPYQRW
-RWTIGXMSRWLEPPFITIVJSVQIHEWXLI[SVOTVSKVIWWIWERHWLEPPFIQEHIEW
[IPHIH6IJIVXS7IGJSVVEHMSKVETLMGXIWXMRKTVSGIHYVIW
.SMRXWSJXLIWEQIX]TIERHXLMGORIWW 8EROWLIPPERH[IXVMWIVNSMRXW
SJXLIWEQIX]TIERHXLMGORIWWFEWIHSRXLIXLMGORIWWSJXLIXLMRRIVTPEXIEXXLI
NSMRX[LMGLEVIWYFNIGXXSTVMQEV]WXVIWWHYIXS[IMKLXSVTVIWWYVISJXEROGSRXIRXW
[IPHIVWSV[IPHMRKSTIVEXSVW[SVOMRKXLIVISRSRIEHHMXMSREPVEHMSKVETLWLEPPFI
XEOIRMRIEGLEHHMXMSREPJXQ
ERHER]VIQEMRMRKQENSVJVEGXMSRXLIVISJ
TIVGIRXSJEPPNYRGXYVIWSJNSMRXWXLEXMRGPYHIEXPIEWXSRIWIEQWYFNIGXXSTVMQEV]
WXVIWW[MXLEQMRMQYQSJX[SWYGLNYRGXYVIWTIVXERO
8EROWLIPPERH[IXVMWIV{WIGSRHEV]WXVIWW 8EROWLIPPERH[IXVMWIV
MGORIWWFEWIHSRXLIXLMGORIWWSJXLIXLMRRIVTPEXIEX
WIGSRHEV]WXVIWWWLEPPLEZISRIVEHMSKVETLXEOIRMR
G
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
6EHMSKVETLW JSV QYPXMTPI XEROW ;LIR X[S SV QSVI XEROW EVI
IVIGXIHIMXLIVGSRGYVVIRXP]SVGSRXMRYSYWP]MRXLIWEQIPSGEXMSRXLIRYQFIVSJ
VEHMSKVETLWXSFI XEOIR 7IG ERH
QE] FI FEWIH SRXLIEKKVIKEXI
JSSXEKISJ[IPHWSJXLIWEQIX]TIERHXLMGORIWWMRWYGLKVSYTSJXEROWVEXLIVXLER
SRXLIJSSXEKIMRIEGLMRHMZMHYEPXERO
1YPXMTPI[IPHIVWSRWMRKPINSMRX
X -XMWXSFIVIGSKRM^IHXLEXXLIWEQI
[IPHIVSV[IPHMRKSTIVEXSVQE]SVQE]RSX[IPHFSXLWMHIWSJXLIWEQIFYXXNSMRX
GMVGYQJIVIRXMEPFYXX[IPHNSMRX[MXLSYXVIKEVHXSXLIRYQFIVSJ[IPHIVWSV[IPHMRK
7IG 4VSGIHYVIWJSV-RWTIGXMSRSJ;IPHIH7LIPP&YXX.SMRXW{6EHMSKVETLMG
GIHYVISYXPMRIHWLEPPETTP]SRP]XSGSQTPIXI
FYXXNSMRXW
LMGI\EQMREXMSRQIXLSH )\GI
EQMREXMSR QIXLSH WLEPP FI MR EGGSVHERGI [MXL %71)
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
8EFPI 1E\MQYQLIMKLXSJ[IPHVIMRJSVGIQIRXSJ[IPHJSVFYXXNSMRXWEFSZITPEXIWYVJEGI
EGGSVHERGI[MXLXLIGYVVIRXIHMXMSRSJ%7287288'%ERHEPPWYTTPIQIRXW
2(80IZIP--
*MREP EGGITXERGI SJ VEHMSKVETLW YMVIQIRXW SJ 7IG 8
ERH7IG8SJ%71)&4:'7IG:EVIXSFIYWIHSRP]EWEKYMHI*MREPEGGIT
XERGISJVEHMSKVETLWWLEPPFIFEWIHSRXLIEFMPMX]XSWIIXLITVIWGVMFIHTIRIXVSQ
*MRMWLIH
M VIMRJSVGIQIRX WYVJEGI WLIH WYVJEGI SJ VIMRJSVGI
VIEWSREFP]YRMJSVQGVS[RRSXXSI\GIIHXLIZEPYIWMR8EFPI
6EHMSS )EGLVEHMSKVETLWLEPPGPIEVP]WLS[EQMRMQYQ
SJMRQQ
SJ[IPHPIRKXLI\GITXJSVENYRGXMSRSJZIVXMGEPERHLSVM^SRXEP
[IPHW [LMGL WLEPP GPIEVP] WLS[ RSX PIWW XLER MR QQ
SJ LSVM^SRXEP [IPH
PIRKXLSRIEGLWMHISJXLIZIVXMGEPMRXIVWIGXMSRERHEQMRMQYQSJMRQQ
SJ
ISVTIRIXVSQIXIV
VSGIHYVI LEPPFIVEHMSKVETLIHF]EXIGL
ERXMXEXMZIP]XLIWM^ISJHIJIGXWMREGGSVHERGI[MXLXLI
8SJ%71)&4:'7IG:FEWIHSRXLIEZIVEKI
RIHTPYW[IPHVIMRJSVGIQIRX
PEGIQIRX 3RI TIRIXVSQIXIV WLEPP FI YWIH JSV IEGL
ZIVXMGEP[IPHWXLITIRIXVSQIXIVWLEPPFITPEGIHTEVEP
[IPHWXLITIRIXVSQIXIVWLEPPFITPEGIHTEVEPPIPXSXLI
IVWWLEPPFITPEGIHEGVSWWXLI[IPH7II7IG8SJ
HIXEMPW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
VEHMSKVETLX[SEHNEGIRXVEHMSKVETLWWLEPPFIXEOIR,S[IZIVMJXLISVMKMREPVEHMS
KVETLWLS[WEXPIEWXMRQQ
SJEGGITXEFPI[IPHFIX[IIRXLIHIJIGXERHER]
HMXMSREPEHNEGIRXVEHMSKVETLWWLEPPFIQEHIYRXMPXLIPMQ
RK EVI HIXIVQMRIH %PXIVREXMZIP] MJ XLI HIJIGX I\XIRHW
XLIIRXMVIHIJIGXLEWFIIRVIQSZIH;IPHMRKTIVJSVQIH
STIVEXSVSRXLEXNSMRXQE]FIVITPEGIHMR[LMGLGEWISRI
EXER]WIPIGXIHPSGEXMSRSRER]SXLIVNSMRXSR[LMGLXLI
TIVEXSVLEW[IPHIH-JER]SJXLIEHHMXMSREPVEHMSKVETLW
IUYMVIQIRXWSJ7IGXLI PMQMXWSJYREGGITXEFPI
RIHEWTVIZMSYWP]HIWGVMFIH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
6IGSVHSJ VEHMSKVETLMG MRWTIGXMSR % VIGSVH WLEPP FI QEHI SJ EPP
7IG 4VSGIHYVIJSV-RWTIGXMSRSJ+VSSZI;IPHWMR8IRWMSR1IQFIV&VEGMRK
F]9PXVEWSRMG-RWTIGXMSR
9PXVEWSRMG XIWXMRK 98
4IVWSRRIP TIVJSVQMRK XLI I\EQMREXMSRW
EGGITXERGI
VEXMSRXLEXIRWYVIWJYPPYPXVEWSRMG
GSZIVEKI
9PXVEWSRMGXIGLRMUYIHIXEMPWWLEPPFIEWSYXPMRIHMR%71)&4:'7IG:
%VXMGPI
9PXVEWSRMG EGGITXERGI WXERHEVHW WLEPP FI EW WLS[R MR %71) &4:'
7IG:---(MZ%TTIRHM\TEVEKVETL
7IG -RWTIGXMSRF]%MV'EVFSR%VG+SYKMRK
-RXLSWIEVIEW[LIVIVEHMSKVETLMGMRWTIGXMSRMWRSXJIEWMFPIERMRWTIGXMSRSJ
[IPHWF]ERI\TIVMIRGIHMRWTIGXSVQE]FIQEHIF]EMVGEVFSREVGKSYKMRK%JSVQ
PIRKXLSJMRWTIGXMSRERHVIWYPXWSJMRWTIGXMSR
8IWXMRKTVSGIHYVI
R FIVSJXIWXWIGXMSRWWLEPPFIHIXIVQMRIH
F]7IG%TSVXMSRSJXLI[IPHETTVS\MQEXIP]MRQQ
PSRKWLEPPFI
KSYKIHSYXXSXLIVSSXSJXLI[IPH:MWYEPMRWTIGXMSRWLEPPFIQEHIJSVWSYRH[IPH
WMSRGVEGOWSVTSVSWMX]-JYREGGITXEFPIHIJIGXWEVI
FIKSYKIHXSMWSPEXIXLIYRHIWMVEFPIEVIE
VI %PPKSYKIHEVIEWWLEPPFIVITEMV[IPHIHYWMRKE
VIQSZIHF]KVMRHMRKGLMTTMRK[MXLEVSYRHRSWIH
SYKMRKJVSQSRISVFSXLWMHIWSJXLINSMRXERHXLIR
ETTVSZIHTVSGIHYVIW6IQSZEPSJHIJIGXMZI[IPHWMW
IGIWWEV]XSVIQSZIXLIHIJIGXWTVIWIRX6ITEMVWWLEPP
XIWXTVSGIHYVI
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7IG 8IWXMRK
*PEXFSXXSQW 3RGSQTPIXMSRSJ[IPHMRKSJXLIXEROFSXXSQERH
FIJSVITEMRXMRKXLIXEROFSXXSQWLEPPFIXIWXIHJSV[EXIVXMKLXRIWWF]SRISJXLI
JSPPS[MRKQIXLSHW
1EKRIXMGTEVXMGPIXIWXMRK RXWQE]FIXIWXIHF]XLIQEK
RIXMGTEVXMGPIQIXLSH
%MVTVIWWYVISVZEGYYQXIWXMRK %MVTVIWWYVISVZEGYYQQE]FI
ETTPMIHXSXLINSMRXYWMRKWSETWYHWPMRWIIHSMPSVSXLIVWYMXEFPIQEXIVMEPJSVXLI
7LIPPXSFSXXSQNSMRX
P 4VMS
FIXIWXIHJSVPIEOWF]SRISJXLIJSPPS[MRKQIXLSHW
8IWXX
:EGYY
KEYKI
XSTWMKMR,K
O4EKEYKI
IMXLIVFIJSVISVEJXIV[IPHMRKXLI
7LIPPFSXXSQERHVSSJ
P 9RPI
7)'8-32 *392(%8-32()7-+2
RKWSJXLIJSYRHEXMSRWLEPPFITVSZMHIHERHWLEPPMRGPYHI
HMRXLIHIWMKRHIWMKRERHGSRWXVYGXMSRWXERHEVHWYWIH
ERHEPPS[EFPIWSMPTVIWWYVISVHIITJSYRHEXMSRGETEGMX]
;EXI
MRXLIJSYRHEXMSRHIWMKR
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7IG 7SMP&IEVMRK:EPYI
TVMEXIJEGXSVSJWEJIX]7IG
XLEXMWFEWIHSREKISXIGLRMGEPMRZIWXMKEXMSR-R
WXVYGXYVEPMRXIKVMX]SJXLIXERO
+ISXIGLRMGEP
X MRZIWXMKEXMSR % KISXIGLRMGEP MRZIWXMKEXMSR WLEPP FI
TIVJSVQIHXSHIXIVQMRIXLIJSPPS[MRK
;LIXLIVXLIWMXIMWWYMXEFPIJSVXLIWXVYGXYVIXSFIFYMPXXLIVISRERH[LEX
VIQIHMEXMSRMJER]MWRIGIWWEV]XSQEOIMXWYMXEFPI
JJSYRHEXMSRXLEX[MPPFIVIUYMVIHEXXLIWMXI
EXMSRSJKVSYRH[EXIVERH[LIXLIVHI[EXIVMRKMWVIUYMVIH
MRKGETEGMX]SJXLIWSMPERHHITXLEX[LMGLJSYRHEXMSRQYWXFI
JSYRHIH
;LIXLIVEHIITJSYRHEXMSR[MPPFIVIUYMVIHERHXLIX]TIGETEGMX]ERH
VIUYMVIHPIRKXLSJTMPIWGEMWWSRWTMIVWIXG
EXMSRWSJXLII\MWXMRKKVEHIERHSXLIVXSTSKVETLMGEPJIEXYVIWXLEX
SKIRIMX]ERHGSQTVIWWMFMPMX]SJXLIWSMPWEGVSWWXLIXEROWMXIERH
VIWIVZSMVWXLIQMRMQYQEPPS[EFPIJSYRHEXMSR[MHXL
SSXMRKWMJETTPMGEFPI
ERGI[MXL7IG
KMRIIVMRKMRGSRNYRGXMSR[MXLEKISXIGLRMGEPMRZIWXM
YPXMGSPYQRXEROW %WEJIX]JEGXSVSJWLEPPFITVS
MQEXIFIEVMRKGETEGMX]JSVKVEZMX]PSEHW
TPYW[MRHPSEH %WEJIX]JEGXSVSJWLEPPFITVS
XMQEXI FIEVMRK GETEGMX] JSV KVEZMX] PSEHWTPYW[MRH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
PSEH I\GPYHMRK SZIVXYVRMRK XSI TVIWWYVI GEYWIH F] WLIEV EX XLI XST SJ JSSXMRK
MRXLIKISXIGLRMGEPVITSVX
+VEZMX]PSEHWTPYWWIMWQMGPSEH %WEJIX]JEGXSVSJWLEPPFI
TVSZMHIHFEWIHSRGEPGYPEXIHYPXMQEXIFIEVMRKGETEGMX]JSVKVEZMX]PSEHWTPYWWIMW
QMGPSEHI\GPYHMRKSZIVXYVRMRKXSITVIWWYVIGEYWIHF]WLIEVEXXLIXSTSJJSSXMRK
3ZIVXYVRMRK XSI TVIWWYVI % WEJIX] JEGXSV SJ WLEPP FI TVS
ZMHIHFEWIH SR GEPGYPEXIH YPXMQEXIFIEVMRK GETEGMX] JSV KVEZMX] PSEHW TPYW[MRH
SVWIMWQMGPSEHMRGPYHMRKSZIVXYVRMRKXSITVIWWYVIGEYWIHF]WLIEVEXXLIXSTSJ
JSSXMRK
7MRKPITIHIWXEPXEROWWXERHTMTIWERHVIWIVZSMVW
K %WEJIX]JEGXSVSJ
WLEPP FI TVSZMHIH FEWIH SR GEPGYPEXIH YPXMQEXI FIEVMRK GETEGMX] JSV KVEZMX]
PSEHW
+VEZMX]PSEHWTPYWWIMWQMGPSEH %WEJIX]JEGXSVSJWLEPPFI
TVSZMHIHFEWIHSRGEPGYPEXIHYPXMQEXIFIEVMRKGETEGMX]JSVKVEZMX]PSEHWTPYW[MRH
7IG *SYRHEXMSRWJSV'VSWW&VEGIH1YPXMGSPYQR8EROW
HEXMSR V JSYRHEXMSR WLEPP EGGSQQSHEXI XLI
FEWISJXLITMIVSVXLIXIRWMSREPPS[EFPISRETMPIJSSXMRK
SEHGEWIW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
4MIV
WSMPFIEVMRKZEPYI[MPPRSXFII\GIIHIH[LIRXLIJSPPS[MRKPSEHWEVIMRGPYHIHRIX
[IMKLXPFJX?OKQ
ASJGSRGVIXIJSYRHEXMSRFIPS[SVMKMREPKVSYRHPMRI
JYPP[IMKLXSJGSRGVIXIERHWSMPEFSZIXLISVMKMREPKVSYRHPMRIERHTSVXMSRSJHIEH
[EXIVERHWRS[PSEHWGEVVMIHF]XLIGSPYQRTMIV1E\MQYQ[MRHSVWIMWQMGPSEHW
WLEPPFIGSQFMRIH[MXLKVEZMX]PSEHWTIV7IGERH7IG4IEOXSI
TVIWWYVIGEYWIHF]WLIEVEXXLIXSTSJXLIJSYRHEXMSRWLEPPFIGSQFMRIH[MXLKVEZ
MX]PSEHWERH[MRHSVWIMWQMGPSEHWTIV7IG
&EXXIV
X *SV FEXXIVIHGSPYQRW [MXLSYX FSXXSQ WXVYXW XLI E\MW SJ
GSPYQRJSYRHEXMSRWWLEPPLEZIXLIWEQIFEXXIVEWXLIGSPYQR*SVFEXXIVIHGSP
YQRW[MXLFSXXSQWXVYXWEXXEGLIHXSGSPYQRWSV[MXLTMIVWXMIHXSKIXLIVERHJSV
ZIVXMGEPGSPYQRWXLIE\MWSJXLIJSYRHEXMSRWWLEPPFIZIVXMGEP
7M^ISJXST
I WSJJSYRHEXMSRWWLEPPTVSNIGXEXPIEWXMR
IWXEP8EROW
YRHEXMSRWQE]GSRWMWXSJEVIMRJSVGIHGSRGVIXIWPEF
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
3ZIVXYVRMRKWXEFMPMX]
XSQEMRXEMRFIEVMRKTVIWWYVIWFIPS[XLIYPXMQEXIFIEVMRKGETEGMX]SJXLIWSMP[LIR
WYFNIGXIHXSERSZIVXYVRMRKQSQIRXIUYEPXSXMQIWXLISZIVXYVRMRKQSQIRX
HIXIVQMRIHJSV[MRHSVWIMWQMGPSEHWWII*MKYVI
8SPIVERGIWSRGSRGVIXIJSYRHEXMSRW 8STWSJVMRK[EPPJSSXMRKWWLEPP
FI XVS[IPIH PIZIP XS [MXLMR MR QQ
SJ XLI XLISVIXMGEP IPIZEXMSR 4PER
HMQIRWMSRWWLEPPRSXFIQSVIXLER
'IRXIVPMRIPSGEXMSRSJVMRK[EPPJSSXMRKWWLEPPRSXZEV]QSVIXLER MRQQ
JVSQXLISVIXMGEPPSGEXMSR
8SPIVERGIW SR ERGLSV MRWXEPPEXMSR 9RPI
HIWMKRSJERGLSVWERHERGLSVEXXEGLQIRXWWLEPPEGGSQQSHEXIERHMRWXEPPEXMSRSJ
ERGLSVWWLEPPGSQTP][MXLXLIJSPPS[MRKXSPIVERGIW
0SGEXMSRMRTPERWLEPPFIRSQSVIXLER
PSGEXMSR
4VSNIGXMSREFSZIXSTSJGSRGVIXIWLEPPFI MRQQ
JVSQXLIWTIGM
7IG *SYRHEXMSRWJSV+VSYRH7YTTSVXIH*PEX&SXXSQ8EROW
IRKMRIIVMRKTVEGXMGIJSVXLIFIEVMRKTVIWWYVIWTVIHMGXIHVIJIVEPWSXS7IG
7MXIKVEHMRKEVSYRHXLIXEROWLEPPTVSZMHIJSVTSWMXMZIHVEMREKIE[E]JVSQXLI
WPSTIYRMJSVQP]YT[EVHXSXLIGIRXIVSJXLIXERO[MXL
RQQ
ZIVXMGEPXSJXQ
LSVM^SRXEP8EROW
RHXEROWGSRJSVQMRKXS7IGXMSRWLEPPFIWYTTSVXIH
YRHIVFSXXSQQEXIVMEPWLEPPFIPIWWXLERTTQERH
FIPIWWXLERTTQ
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
XLERSLQGQ[LIRWEXYVEXIH[MXLHMWXMPPIHSVHIMSRM^IH[EXIV;LIRXLI
YRHIVWMHISJXLIXEROFSXXSQWYVJEGIMWTEMRXIHGSQTEXMFMPMX]SJXLITEMRX[MXLXLI
PMQIWLEPPFIGLIGOIH[MXLXLITEMRXWYTTPMIV
8]TIWSJJSYRHEXMSRW
I *SYR
XSQXEROWWLEPPFISRISJXLIJSPPS[MRKX]TIW
8]TI{ {
XLIVMRK[EPPWLEPPFIEXPIEWXMRQQ
XLMGOERHWLEPPFITVSZMHIHEFSZIXLI
WLEPPFIWYTTSVXIHF]KVSYX*SVWIPJERGLSVIHXEROW[LIVIXLIJSYRHEXMSRYRHIV
XLIWLIPPQIIXWXLIXSPIVERGIWSJ7IGXLIWLIPPQE]FIWYTTSVXIH[MXL MR
*SVWIPJERGLSVIHXEROW[LIVIXLIJSYRHEXMSRYRHIVXLIWLIPPHSIWRSXQIIXXLI
XSPIVERGIWSJ7IGXLIWLIPPWLEPPFIWYTTSVXIH[MXLKVSYX;LIRKVSYXIH
E MR QQ
QMRMQYQ WTEGI FIX[IIR XLI XERO FSXXSQ ERH XLI XST SJ XLI
VMRK[EPPWLEPPFIKVSYXIHJYPP[MXLIMXLIVEGIQIRXzWERHKVSYXSVGSQQIVGMEP
XLIXEROFSXXSQXSXLISYXWMHIIHKISJXLIWERHGYWLMSRFYXMRRSGEWIWLEPPXLI
GPIERIHERHXLSVSYKLP][IXXIHFIJSVIKVSYXMWTPEGIH
TTSVXIH SR GSRGVIXI WPEFW % WERH GYWLMSR RSX PIWW
SJEWERHGYWLMSRXLIFSXXSQQE]FIWYTTSVXIHSR
IJSYRHEXMSRYRHIVXLIWLIPPQIIXWXLIXSPIVERGIWSJ
WYTTSVXIH[MXL
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
1 1
4%PPS[EFPI 49PXMQEXI
XLSVSYKLP][IXXIHFIJSVIKVSYXMWTPEGIH
8]TI{8EROW[MXLMRVMRK[EPPW8EROWQE]FITPEGIHSREWERHGYWL
{
[EPPWLEPPFIEQMRMQYQSJ MRQQ
SYXWMHIXLIFSXXSQTPEXIWSJXLIXERO
VEMREKIMRWMHIXLIVMRK[EPPWLEPPFIQEHI
ILEZIEQE\MQYQWPSTISJZIVXMGEPXSLSVM^SRXEP
MRQQ
MRER]JXQ
SJ
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7IG (IXEMP(IWMKRSJ*SYRHEXMSRW
,IMKLXEFSZIKVSYRH WSJXLIGSRGVIXIJSYRHEXMSRWWLEPPFI
*SYRHEXMSR
H HITXL MQYQ HITXL SJ GSRGVIXI JSYRHEXMSRW
WLEPPFIXLIQMRMQYQHITXLSJJSYRHEXMSRFIPS[XLIKVSYRHPMRI*SYRHEXMSRHITXL
[LIVIWSMPSVSXLIVJEGXSVWEVIJEZSVEFPIXSHIITJVSWX
IHJSVTMIVWVIWXMRKSRVSGO'SRWYPXPSGEPVIGSVHWJSV
MRXLIGMVGPIHEVIESJ*MKYVI9TPMJXSVWSMPFIEVMRK
XIVHITXLW1MRMQYQHITXLSJJSYRHEXMSRFIPS[XLI
QQ
RW -J E TMPIWYTTSVXIH JSYRHEXMSR MW VIUYMVIH XLI
\MWXMRKKVEHIERHHIWMKRGETEGMXMIWJSVKVEZMX]PSEHW
JXLIJSYRHEXMSRSYXWMHIXLIXEROSVFEWITPEXI
MRE[E]JVSQXLIXEROSVFEWITPEXI
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
S S S S S S S S S S S S S
S
S
S
S
S
'SRWYPXPSGEP
S
VIGSVHWJSV
XLMWEVIE
S S
S
S
/MPSQIXIVW
S S S S S S S
S S
7IG 'SRGVIXI(IWMKR1EXIVMEPWERH'SRWXVYGXMSR
QM\MRKERHTPEGMRKSJXLIGSRGVIXIWLEPPFIMREGGSVHERGI[MXL%'-I\GITXEW
P GVIXI 9RPI
EP WIXXMRK SJ XLI GSRGVIXI -J TMIV GSRGVIXI MWRSX TPEGIH
VXMSRWSJTMIVWXSEPIZIPMRQQ
FIPS[
PLSPIWQE]FIXVS[IPIH[MXLQSVXEVEWWSSREWTSWWMFPI
IH
VIWIVZSMVW[MXLVMRK[EPPJSYRHEXMSRWEPPXSTWSMPSVKERMG
I QEXIVMEP [MXLMR XLI VMRK[EPP WLEPP FI VIQSZIH ERH
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
/MPSQIXIVW
[MXLSYXKIRIVEPWIXXPIQIRXSVPSGEPM^IHWIXXPIQIRXGEYWMRKFVIEOHS[RSJXLIXERO
FSXXSQEHNEGIRXXSXLIVMRK[EPP
1EXIVMEP ERH GSQTEGXMSR 0SEH
HGSQTEGXIHMRYRMJSVQLSVM^SRXEPPMJXWXSXLIHIKVII
HIXIVQMRMRKXLIVIUYMVIHHIKVIISJGSQTEGXMSR
IGSZIVWLEPPFITVSZMHIHMREGGSVHERGI[MXL*MKYVI
IXLEXKVIEXIVSVPIWWIVGSZIVWLSYPHFIYWIH
71-'()7-+23*;%8)6
/7
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
I\GIIHERGI[MXLMRE]IEVTIVMSHVIGYVVIRGIMRXIVZEPSJETTVS\MQEXIP]]IEVW
%TTPMGEXMSRSJXLIWITVSZMWMSRWEW[VMXXIRMWHIIQIHXSQIIXXLIMRXIRXERHVIUYMVI
QIRXWSJ%7')8IGLRMUYIWJSVETTP]MRKXLIWITVSZMWMSRW[LIVIVIKYPEXSV]VIUYMVI
ERHWLEPPFIYWIH[MXLXLIEPPS[EFPIWXVIWWHIWMKRQIXLSH
7IG
MXMSRW
%GXMZIJEYPX%JEYPX[MXLEREZIVEKILMWXSVMGWPMTVEXISJEXPIEWXQQ
TIV]IEVERHKISPSKMGIZMHIRGISJWIMWQMGEGXMZMX][MXLMR,SPSGIRIXMQIMITEWX
]IEVW
'LEVEGXIVMWXMG IEVXLUYEOI %R IEVXLUYEOI EWWIWWIH JSV ER EGXMZI JEYPX
LEZMRKEQEKRMXYHIIUYEPXSXLIFIWXIWXMQEXISJXLIQE\MQYQQEKRMXYHIGETEFPI
SJSGGYVVMRKSRXLIJEYPXFYXRSXPIWWXLERXLIPEVKIWXQEKRMXYHIXLEXLEWSGGYVVIH
LMWXSVMGEPP]SRXLIJEYPX
'
XWERHMWGLEVEGXIVM^IHF]EPSRKREXYVEPTIVMSH
WMRYRMWSR[MXLXLIWLIPP
WXERHEVH
RGLSVIHXEROW8EROWXLEXLEZIERGLSVFSPXWSVERGLSV
XSXLIJSYRHEXMSR
EROW8EROWXLEXVIP]SRXLIMRLIVIRXWXEFMPMX]SJXLIWIPJ
RXIRXWXSVIWMWXSZIVXYVRMRKJSVGIW
YGXYVI RHEVH TVSZMHIW WIMWQMG HIWMKR VIUYMVI
]TIWSJWXVYGXYVIW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
TVSZMHIWWIMWQMGHIWMKRVIUYMVIQIRXWJSVGVSWWFVEGIHGSPYQRWYTTSVXIHIPIZEXIH
XEROWXLEXYWIXIRWMSRSRP]HMEKSREPFVEGMRK8EROWXLEXYWIXIRWMSRGSQTVIWWMSR
HMEKSREPFVEGMRKEVIFI]SRHXLIWGSTISJXLMWWXERHEVH
4IHIWXEPX]TI IPIZEXIH XEROW 4IHIWXEPX]TI IPIZEXIH XEROW VIP]
SRGERXMPIZIVEGXMSRSJXLITIHIWXEPXSVIWMWXWIMWQMGWLIEVERHSZIVXYVRMRKQSQIRX
4IHIWXEPX]TIIPIZEXIHXEROWMRGPYHIWQSSXLERHFIRXTPEXITIHIWXEPW
+VSY +VSY
XEROWQE]FIWIPJERGLSVIHSVQIGLERMGEPP]ERGLSVIH
7IG (IWMKR)EVXLUYEOI+VSYRH1SXMSR
7IMWQMG 9WI +VSYT
JEGMPMXMIWXLIJEGMPMX]LEZMRKXLILMKLIWX7IMWQMG9WI+VSYTWLEPPFIYWIH7IMWQMG
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
8EFPI 7IMWQMGMQTSVXERGIJEGXSV
7IMWQMG9WI+VSYT 7IMWQMG-QTSVXERGI*EGXSV--)
-
--
---
SRISJXLI7MXI'PEWWIWMR8EFPI7MXI'PEWW (WLEPPFIYWIH[LIRXLIWSMP
PE]IVWHIWMKREXIHF]ERYQFIVXLEXVERKIWJVSQXSR EXXLIFSXXSQ[LIVIXLIVI
EVIEXSXEPSJRHMWXMRGXPE]IVWMRXLIYTTIVJXQ
;LIVIWSQISJXLIRPE] ]
IVWEVIGSLIWMZIERHSXLIVWEVIRSXOMWXLIRYQFIVSJGSLIWMZIPE]IVWERH
O Q MWXLI
M
MVIJIVWXSER]SRISJXLIPE]IVWFIX[IIR
ERHR
%ZIVEKIWLIEV[EZIZIPSGMX] W
WLEPPFIHIXIVQMRIHYWMRKXLIJSPPS[MRKIUYEXMSR[LIVI
R
HM
M!
R
HM
M!
W! R )U
HM
M! WM
PE]IVMMRJIIXQ
M
IPSGMX]SJPE]IVMMRJIIXTIVWIGSRH
M
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
6IKMSRMWWLS[RIRPEVKIHMRJMKYVI
6IKMSRMWWLS[RIRPEVKIHMRJMKYVI
6IKMSRMWWLS[RIRPEVKIHMRJMKYVI
6IKMSRMWWLS[RIRPEVKIHMRJMKYVI
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
EVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR TIVGIRX
JSVXLIGSRXIVQMRSYW9RMXIH7XEXIWGSRXMRYIH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
)\TPEREXMSR
'SRXSYV-RXIVZEPW K
238) 'SRXSYVWEVIMVVIKYPEVP]WTEGIH
%VIEW[MXLEGSRWXERXWTIGXVEP
VIWTSRWIEGGIPIVEXMSRSJ K
4SMRXZEPYISJWTIGXVEPVIWTSRWI
EGGIPIVEXMSRI\TVIWWIHEWETIVGIRX
SJKVEZMX]
'SRXSYVWSJWTIGXVEPVIWTSRWI
EGGIPIVEXMSRI\TVIWWIHEWETIVGIRX
SJKVEZMX],EGLYVIWTSMRXMRHMVIGXMSR
SJHIGVIEWMRKZEPYIW
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
IH IEVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR TIVGIRX
WW&JSVXLIGSRXIVQMRSYW9RMXIH7XEXIW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
6IKMSRMWWLS[RIRPEVKIHMRJMKYVI
6IKMSRMWWLS[RIRPEVKIHMRJMKYVI
6IKMSRMWWLS[RIRPEVKIHMRJMKYVI
6IKMSRMWWLS[RIRPEVKIHMRJMKYVI
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
EVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR TIVGIRX
SVXLIGSRXIVQMRSYW9RMXIH7XEXIWGSRXMRYIH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
IH IEVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR TIVGIRX
&JSVXLIGSRXIVQMRSYW9RMXIH7XEXIW
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
EVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR TIVGIRX
JSV6IKMSRGSRXMRYIH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
IH IEVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR TIVGIRX
WW&JSV6IKMSR
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
EVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR TIVGIRX
SV6IKMSRGSRXMRYIH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
IH IEVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR TIVGIRX
&JSV6IKMSR
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
EVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR TIVGIRX
JSV6IKMSR
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
VIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRX
&JSV6IKMSR
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
IEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRX
JSV6IKMSR
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
VIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRX
&JSV6IKMSR
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
IEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRX
H7JSV7MXI'PEWW&JSV6IKMSR
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
VIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRX
IVMSH7 JSV7MXI'PEWW&JSV,E[EMM
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
DDDDDDDDDDDDDDDDDDDD
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
IEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRX
JSV%PEWOE
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
VIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRX
&JSV%PEWOE
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
'SRXSYV-RXIVZEPW K
4YIVXS6MGS
9RMXIH7XEXIW
8SVXSPE
9RMXIH/MRKHSQ
-WPEHI'YPIFVE
9RMXIH7XEXIW
7EMRX8LSQEW 7EMRX.SLR
9RMXIH7XEXIW
9RMXIH7XEXIW
-WPEHI:MIUYIW
9RMXIH7XEXIW
7EMRX'VSM\
9RMXIH7XEXIW
7IG7TIGXVEP6IWTSRWI%GGIPIVEXMSR SJGVMXMGEPHEQTMRK
238)'SRXSYVWEVI
MVVIKYPEVP]WTEGIH
'SRXSYV-RXIVZEPW K
4YIVXS6MGS
9RMXIH7XEXIW
8SVXSPE
9RMXIH/MRKHSQ
-WPEHI'YPIFVE
9RMXIH7XEXIW
7EMRX8LSQEW 7EMRX.SLR
9RMXIH7XEXIW
9RMXIH7XEXIW
-WPEHI:MIUYIW
9RMXIH7XEXIW
7EMRX'VSM\
9RMXIH7XEXIW
7IG7TIGXVEP6IWTSRWI%GGIPIVEXMSR SJGVMXMGEPHEQTMRK
QMPIW
OMPSQIXIVW
)\TPEREXMSR
4SMRXZEPYISJWTIGXVEPVIWTSRWIEGGIPIVEXMSRI\TVIWWIH
EWETIVGIRXSJKVEZMX]
'SRXSYVWSJWTIGXVEPVIWTSRWIEGGIPIVEXMSRI\TVIWWIH
EWETIVGIRXSJKVEZMX],EGLYVIWTSMRXMRHMVIGXMSRSJ 6IJIVIRGIW
HIGVIEWMRKZEPYIW &YMPHMRK7IMWQMG7EJIX]'SYRGMP2),646IGSQQIRHIH4VSZMWMSRWJSV7IMWQMG
6IKYPEXMSRWJSV2I[&YMPHMRKWERH3XLIV7XVYGXYVIW4EVX{4VSZMWMSRW*)1%
&YMPHMRK7IMWQMG7EJIX]'SYRGMP2),646IGSQQIRHIH4VSZMWMSRWJSV7IMWQMG
(MWGYWWMSR 6IKYPEXMSRWJSV2I[&YMPHMRKWERH3XLIV7XVYGXYVIW4EVX{'SQQIRXEV]*)1%
8LIEGGIPIVEXMSRZEPYIWGSRXSYVIHSRXLMWQETEVIJSVXLIVERHSQLSVM^SRXEP
GSQTSRIRXSJEGGIPIVEXMSR*SVHIWMKRTYVTSWIWXLIVIJIVIRGIWMXIGSRHMXMSRJSVXLI 0I]IRHIGOIV)*VEROIP%ERH6YOWXEPIW/7IMWQMG(IWMKR4EVEQIXIVW
QETMWXSFIXEOIREW7MXI'PEWW& 97+ISPSKMGEP7YVZI]3TIR*MPI6ITSVX
0I]IRHIGOIV*VEROIPERH6YOWXEPIW
LEZITVITEVIHE'(631XLEX 0I]IRHIGOIV)*VEROIP%ERH6YOWXEPIW/7IMWQMG(IWMKR4EVEQIXIVW
GSRXEMRWWSJX[EVIXSEPPS[HIXIVQMREXMSRSJ7MXI'PEWW&QETZEPYIWF] 97+ISPSKMGEP7YVZI]3TIR*MPI6ITSVXMRTVSKVIWW
PEXMXYHIzPSRKMXYHI8LIWSJX[EVISRXLI'(GSRXEMRWWMXIGSIJJMGMIRXWXLEXEPPS[XLIYWIV 1YIPPIV'*VEROIP%4IXIVWIR1ERH/I]IRHIGOIV)(SGYQIRXEXMSRJSV
XSEHNYWXQETZEPYIWJSVHMJJIVIRX7MXI'PEWWIW%HHMXMSREPQETWEXHMJJIVIRXWGEPIWEVI +ISPSKMGEP7YVZI]3TIR*PI6ITSVX
EPWSMRGPYHIHSRXLI'(8LI'([EWTVITEVIHYWMRKXLIWEQIHEXEEWXLEXYWIHXS 1YIPPIV'*VEROIP%4IXIVWIR1ERH0I]IRHIGOIV)7IMWQMG,E^EVH
TVITEVIXLI1E\MQYQ'SRWMHIVIH)EVXLUYEOI+VSYRH1SXMSRQETW 1ETWJSV4YIVXS6MGSERHXLI97:MVKMR-WPERH7LIIX{ 4VSFEFMPMX]SJ
8LI2EXMSREP7IMWQMG,E^EVH1ETTMRK4VSNIGX;IF7MXILXXTIULE^QETWYWKWKSZ )\GIIHERGIMR=IEVWJSV4IEO,SVM^SRXEP%GGIPIVEXMSRERH,SVM^SRXEP7TIGXVEP
GSRXEMRWIPIGXVSRMGZIVWMSRWSJXLMWQETERHSXLIVW(SGYQIRXEXMSRKVMHHIHZEPYIW 6IWTSRWI%GGIPIVEXMSRJSVERH7IGSRH4IVMSHW97+ISPSKMGEP7YVZI]
ERH%VG-2*3GSZIVEKIWYWIHXSQEOIXLIQETWEVIEPWSEZEMPEFPI +ISPSKMG-RZIWXMKEXMSR7IVMIWMRTVSKVIWW
2EXMSREP7IMWQMG,E^EVH1ETTMRK4VSNIGX;IF7MXILXXTIULE^QETWYWKWKSZ97
1ETTVITEVIHF]97+ISPSKMGEP7YVZI] +ISPSKMGEP7YVZI]
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
IEVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR TIVGIRX
7JSV7MXI'PEWW&JSV4YIVXS6MGS'YPIFVE:MIUYIW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
VIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRX
IVMSH7 JSV7MXI'PEWW&JSV+YEQERH8YXYMPE
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
8EFPI
%ZIVEKI4VSTIVXMIWMR8STJXQ
[IEOP]GIQIRXIHWSMPW
4IEXWERHSVLMKLP]SVKERMGGPE]WQSVIXLERJXQ
SJTIEXERH
SVLMKLP]SVKERMGGPE]
WXMGMX]GPE]WQSVIXLERJXQ
SJWSMPXLMGORIWW
RHI\4-"
-
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
MWIUYEPXSJXQ
R
HM
M!
2! R H )U
M
M!2M
WLEPPFIHIXIVQMRIHYWMRK)U[LIVI
Q
HM
M!
MWIUYEPXSHHW
H
2GL! Q W
HM )U
2
M! M
;LIVI
2 SV2
2GL ! EZIVEKIWXERHEVHTIRIXVEXMSRMRXLIXSTJXQ
MRFPS[WTIV
JSSX
2M ! WXERHEVHTIRIXVEXMSRVIWMWXERGISJPE]IVMMRFPS[WTIVJSSX
M 2M
WLEPPFIHIXIVQMRIHMREGGSVHERGI[MXL%781(ERH
2MWLEPPRSXFI
XEOIRKVIEXIVXLERFPS[WJXFPS[WQ
;LIVI
VIJYWEPMWQIXJSVEVSGOPE]IV2
2MWLEPPFIXEOIREWFPS[WJX
WQ
ORIWWSJGSLIWMSRPIWWWSMPPE]IVWMRXLIXSTJXQ
IYRHVEMRIHWLIEVWXVIRKXLWY
HIXIVQMRIHYWMRK
O
HM!HG
M!
WY! OHG
HM )U
WYM
M!
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
;LIVI
WY ! EZIVEKIYRHVEMRIHWLIEVWXVIRKXLMRXLIXSTJXQ
MRTSYRHW
TIVWUYEVIJSSX
HG ! XSXEPXLMGORIWWSJGSLIWMZIWSMPPE]IVWMRXLIXSTJXQ
MRJIIX
WYM ! YRHVEMRIHWLIEVWXVIRKXLSJPE]IVMM
YRHVEMRIHWLIEVWXVIRKXLWLEPPFIHIXIVQMRIHMREGGSVHERGI[MXL
%781(SV(ERHWLEPPRSXFIXEOIRKVIEXIVXLERTWJ
O4E
'LIGOJSVXLII\MWXIRGISJEXSXEPXLMGORIWWSJWSJXGPE]KVIEXIV
XLERJXQ
-JXLIPE]IVLEWEPPXLVIISJXLIGLEVEGXIVMWXMGWSJWSJXGPE]WY
[ TIVGIRXERH4-"
GPEWWMJ]XLIWMXIEW7MXI'PEWW)
-
'PEWWMJ]XLIWMXIEW7MXI'PEWW)(SV'FEWIHSRSRISJXLIJSP
PS[MRKTEVEQIXIVWERH8EFPI
%ZIVEKIWLIEV[EZIZIPSGMX] WMRXLIXSTJXQ
%ZIVEKIWXERHEVHTIRIXVEXMSRVIWMWXERGI2MRXLIXSTJXQ
2
%ZIVEKI WXERHEVH TIRIXVEXMSR VIWMWXERGI 2GL JSV GSLIWMSRPIWW WSMPPE]IVW
4-
MRXLIXSTJXQ
ERHEZIVEKIYRHVEMRIHWLIEVWXVIRKXLWY JSV
GSLIWMZIWSMPPE]IVW4-"
MRXLIXSTJXQ
-JXLIEZIVEKIYRHVEMRIH
-
WLIEVWXVIRKXLWYMWYWIHERHXLI22GLERHWY
X SJ 7MXI 'PEWW & WLEPP FI FEWIH SR XLI WLIEV [EZI
XIRXVSGO[MXLQSHIVEXIJVEGXYVMRKERH[IEXLIVMRK
ZIPSGMX]WLEPPFITIVQMXXIH*SVQSVILMKLP]JVEGXYVIH
V[EZIZIPSGMX]WLEPPFIHMVIGXP]QIEWYVIHSVXLIWMXI
'7MXI'PEWW&WLEPPRSXFIYWIH[LIVIXLIVIMWQSVI
IRXLIVSGOWYVJEGIERHXLIFSXXSQSJXLIWTVIEHJSSX
XSJ7MXI'PEWW%WLEPPFIWYTTSVXIHF]IMXLIVWLIEV[EZI
VQEXMSR[MXLERIUYEPSVKVIEXIVHIKVIISJ[IEXLIVMRK
SGOGSRHMXMSRWEVIORS[RXSFIGSRXMRYSYWXSEHITXL
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
MQTYPWMZIGSQTSRIRX6M
ZIGXMZIGSQTSRIRX6GWLEPPFIMREGGSVHERGI[MXL8EFPI
8EFPI
1ETTIH7TIGXVEP6IWTSRWI%GGIPIVEXMSREX4IVGIRX(EQTMRKERH7IG4IVMSH
SRWI%GGIPIVEXMSREX4IVGIRX(EQTMRKERH7IG4IVMSH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
8EFPI ERH
MRXIVEGXMSRTVSGIHYVIMWYWIH7IG
(IWMKRVIWTSRWIWTIGXVE{KIRIVEPTVSGIHYVI
+IRIVEP VEPTVSGIHYVIMWFEWIHSRXLIQETTIHQE\M
QYQGSRWMHIVIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRWJVSQ*MKYVIWXLVSYKL
JSVERIZIRX[MXLETIVGIRXTVSFEFMPMX]SJI\GIIHERGI[MXLMRE]IEVTIVMSH
1E\MQYQ GSRWMHIVIH IEVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR
1ETTIHQE\MQYQGSRWMHIVIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRWTIVGIRX
HEQTIHEXWIGTIVMSH777ERHWIGTIVMSH 7JSV7MXI'PEWW&JVSQ*MKYVIW
VIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSR
HIGMQEP
SJK
VIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSR
HIGMQEP
SJK
GSRWMHIVIHIEVXLUYEOIWTIGXVEPVIWTSRWI
IRXHEQTIHEXWIGTIVMSHJSV7MXI'PEWW&JVSQ
WXEXIHEWEQYPXMTPIHIGMQEP
SJK
GSRWMHIVIHIEVXLUYEOIWTIGXVEPVIWTSRWI
IRXHEQTIHEXWIGTIVMSHJSV7MXI'PEWW&JVSQ
WXEXIHEWEQYPXMTPIHIGMQEP
SJK
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
*E !
*Z !
K ! EGGIPIVEXMSRHYIXSKVEZMX]
(IWMKRVIWTSRWIWTIGXVE (IWMKRVIWTSRWIWTIGXVEJSVMQTYPWMZI
ERHGSRZIGXMZIGSQTSRIRXWWLEPPFIFEWIHSRHIWMKRIEVXLUYEOIWTIGXVEPVIWTSRWI
EGGIPIVEXMSRWTIVGIRXHEQTIHEXWIGTIVMSH77(77ERHWIGTIVMSH7(
7(7 ! 97717 )U
7( ! 9771 )U
;LIVI
7(7 ! HIWMKRIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRXHEQTIH
EXWIGTIVMSHWXEXIHEWEQYPXMTPIHIGMQEP
SJK
7( ! HIWMKRIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRXHEQTIH
EXWIGTIVMSHWXEXIHEWEQYPXMTPIHIGMQEP
SJK
9 ! WGEPMRKJEGXSV! XSWGEPIXLIQE\MQYQGSRWMHIVIHIEVXLUYEOI
WTIGXVEPVIWTSRWIEGGIPIVEXMSRXSXLIHIWMKRIEVXLUYEOIWTIGXVEP
VIWTSRWIEGGIPIVEXMSR
VIWTSRWIEGGIPIVEXMSRJSVMQTYPWMZIGSQTSRIRXW
TIHEXXLIREXYVEPTIVMSHSJXLIWXVYGXYVI8
8MWXEXIHEWE
QEP
SJK
K
SJXLIWXVYGXYVIMRWIGSRHW
IRXXVERWMXMSRTIVMSHJSVPSRKIVTIVMSHKVSYRHQSXMSRMR
RMR*MKYVI
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
MSHJSVPSRKIVTIVMSHKVSYRHQSXMSR8
80GSRXMRYIH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
TIVMSHJSVPSRKIVTIVMSHKVSYRHQSXMSR8
80GSRXMRYIH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
MSHJSVPSRKIVTIVMSHKVSYRHQSXMSR8
80GSRXMRYIH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
TIVMSHJSVPSRKIVTIVMSHKVSYRHQSXMSR8
80GSRXMRYIH
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
MSHJSVPSRKIVTIVMSHKVSYRHQSXMSR8
80GSRXMRYIH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
TIVMSHJSVPSRKIVTIVMSHKVSYRHQSXMSR8
80
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
(IWMKRVIWTSRWIWTIGXVYQJSVXLIGSRZIGXMZIGSQTSRIRX
HIWMKRVIWTSRWIWTIGXVYQJSVXLIGSRZIGXMZIGSQTSRIRXWLEPPFIFEWIHSRTIV
GIRXHEQTMRKERHXLIJSPPS[MRKIUYEXMSRW
/77(
8G 8077EG !
*SV8 7(7 )U
8G
/8
807(
*SV8
8G"8077EG ! )U
8G
;LIVI
7EG ! HIWMKRWTIGXVEPVIWTSRWIEGGIPIVEXMSRJSVXLIGSRZIGXMZIGSQTSRIRX
8GWXEXIH
EWEQYPXMTPIHIGMQEP
SJK
/ ! HEQTMRKWGEPMRKJEGXSV!XSGSRZIVXWTIGXVYQJVSQTIVGIRX
HEQTMRKXSTIVGIRXHEQTMRK
8G !
(IWMM
+IRIVEP ;LIREW
F]XLMWWXERHEVHXSHIXIVQMRIXLI1')WTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRX
HEQTIHEXER]TIVMSH77E1
1XLITVSGIHYVIWLEPPGSQTP][MXL%7')'LETXIV
EREP]WMWWLEPPFIHSGYQIRXIHMREVITSVX6IJIVXS7IGJSVVIUYMVIQIRXWJSV
(IWMKRVIWTSRWIWTIGXVYQ
(IWMKR VIWTSRWI WTIGXVYQ JSV MQTYPWMZI GSQTSRIRXW
H MQTYPWMZIGSQTSRIRXW77EMMWLEPPFIFEWIHSRTIVGIRX
XLERTIVGIRXSJXLIHIWMKRWTIGXVEPVIWTSRWIEGGIP
TIVGIRXSJXLIHIWMKRWTIGXVEPVIWTSRWIEGGIPIVEXMSR
PTVSGIHYVI7IG
7EM ! 977E1 )U
VIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRWXEXIH
QEP
SJK
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
WLEPPRSXFIPIWWXLERTIVGIRXSJXLIHIWMKRWTIGXVEPVIWTSRWIEGGIPIVEXMSRF]XLI
KIRIVEPTVSGIHYVI7IG
7EG ! 9/77E1 )U
IHIXIVQMRIHF]XLIIUYEXMSR
7EMM-) 7-)
%M ! )U
6M 6M
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
-) ! WIMWQMGMQTSVXERGIJEGXSVJVSQ8EFPI
6M !
8EFPIJSVXLIX]TISJWXVYGXYVI
%GWLEPPFIFEWIHSRXLIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRXHEQTIH7EGGEX
8G
XMSRWJSVMQTYPWMZIERHGSRZIGXMZIGSQTSRIRXWWLEPPFIXEOIRJVSQHIWMKRWTIGXVE
IVEXMSRWWLEPPFIHIXIVQMRIHF]XLIJSPPS[MRKIUYEXMSRW
7EMM-) 7-)
%M ! )U
6M 6M
7EGG-)
%G ! )U
6M
;LIVI
%M ! MQTYPWMZIHIWMKREGGIPIVEXMSRWXEXIHEWEQYPXMTPIHIGMQEP
SJK
%G ! GSRZIGXMZIHIWMKREGGIPIVEXMSRWXEXIHEWEQYPXMTPIHIGMQEP
SJK
6G !
TISJWXVYGXYVI
GIRX
PIWWXLERXLVIIXMQIWXLIREXYVEPTIVMSHSJXLIWXVYG
RIRXW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
XLIH
6GWLEPPFIERH
XLIGSRZIGXMZIHIWMKREGGIPIVEXMSR%GWLEPPFIHIXIVQMRIHYWMRK)U
&EWI WL
WXVYGXYVI MRXIVEGXMSR SVFSXL :EPXX WLEPP RSX FIPIWWXLER TIVGIRX SJ XLI FEWI
XMSR :
: ;LIR :EPXX MW PIWW XLER :
: WLIEVW ERH SZIVXYVRMRK QSQIRXW WLEPP FI
WGEPIHF]XLIVEXMS: : :EPX
%PXIV
FSXXSQXEROWMREGGSVHERGI[MXL%7')ERHXLIJSPPS[MRKPMQMXEXMSRW
OWLEPPFIQIGLERMGEPP]ERGLSVIHXSXLIJSYRHEXMSR
OWLEPPFIWYTTSVXIHF]EVIMRJSVGIHGSRGVIXIJSYRHEXMSRXLEXMW
XEROWWYTTSVXIHF]KVERYPEVFIVQJSYRHEXMSRW
;LIRWSMPzWXVYGXYVIMRXIVEGXMSRMWYWIHXLITVSGIHYVIWLEPPFIWMQMPEVXS
W]WXIQWLEPPRSXI\GIIHTIVGIRX
&EWIWL
WXVYGXYVIMRXIVEGXMSR:
:EPXXWLEPPRSXFIPIWWXLERTIVGIRXSJXLIFEWIWLIEVMRGPYH
:
:;LIR :EPXXMWPIWWXLER:
:
WLIEVWERHSZIVXYVRMRKQSQIRXWWLEPPFIWGEPIHF]XLIVEXMS: : :EPX
YTTSVXIH)PIZEXIH8EROW
TIVMSH YVEP TIVMSH SJ XLI WXVYGXYVI 8M WLEPP
WXVYGXYVEPTVSTIVXMIWERHHIJSVQEXMSREPGLEVEGXIVMWXMGW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
;LIVI
<+' !
< / ! GSVVIGXMSRJEGXSVFEWIHSRXLIRYQFIVSJGSPYQRW2
2
2 </ 2 </ 2 </
<' !
0EXIVEPJSVGI
V %PEXIVEPJSVGIMWEWWYQIHXSEGXXLVSYKLXLIGIRXIV
SJKVEZMX] SJXLIXSXEP[IMKLXSJWXVYGXYVIERHGSRXIRXWRSRGSRGYVVIRXP] MRXLI
QMRIHF]XLIIUYEXMSR
: ! %M; )U
;LIVI
: ! PEXIVEPJSVGIMRTSYRHW
%M ! HIWMKREGGIPIVEXMSRJVSQ)UWXEXIHEWEQYPXMTPIHIGMQEP
SJK
; ! XSXEP[IMKLXSJWXVYGXYVIERHGSRXIRXWMRTSYRHW
7IMWQMGHIWMKRVIUYMVIQIRXW
8S[IV WXVIWWIW 'EPGYPEXIH WXVIWW PIZIPW MR XLI XS[IV WLEPP RSX
I\GIIHXLIEPPS[EFPIHIWMKRWXVIWWIWWIXJSVXLMR%-7'MRGVIEWIHF]SRIXLMVHJSV
WIMWQMGPSEHMRK
4HIP MKRSJXLIXS[IVERGLSVEKIERHJSYRHE
%WITEVEXIGEPGYPEXMSRWLEPPFIQEHIXSWLS[XLEXE
QMRMQYQTYFPMWLIH]MIPHWXVIWWGERFIHIZIPSTIHMR
XLIGSRRIGXMSRW[MRKTPEXIWWXVYXWSVERGLSVFSPXW
WXEFMPMX] *SYRHEXMSRWWLEPPFIGLIGOIHJSVWXEFMPMX]
XLMWGEWI*MKYVI
K VSHW %PP XLVIEHIH WIMWQMG WLIEV
V VIWMWXMRK FVEGMRK
IHXLVIEHIRHW[MXLVSSXEVIEKVIEXIVXLERXLIFVEGMRK
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
1 1 6SH=MIPH
6SH%GXYEP
4%PPS[EFPI
49PXMQEXI
3RP]JSVLMKLIWXWXVIWWVSH
*MKYVI (MEKVEQJSVGLIGOMRKJSYRHEXMSRWXEFMPMX]SJGVSWWFVEGIHGSPYQRWYTTSVXIHIPIZEXIH
XEROW
7IG 4IHIWXEP8]TI)PIZEXIH8EROW
7XVYGXYVEPTIVMSH YVEPTIVMSHSJXLIWXVYGXYVI8
8MWLEPPFI
IWXEFPMWLIHYWMRKXLIWXVYGXYVEPTVSTIVXMIWERHHIJSVQEXMSREPGLEVEGXIVMWXMGWSJXLI
GXYVIERHGSRXIRXWVITVIWIRXIHF]EWMRKPIMQTYPWMZIQEWW
RMWSR[MXLXLIWXVYGXYVI
GI%PEXIVEPJSVGIMWEWWYQIHXSEGXXLVSYKLXLIGIRXIVSJ
SR
: ! %M; )U
TSYRHW
XMSRWJVSQ)UWXEXIHEWEQYPXMTPIHIGMQEP
SJK
WXVYGXYVIERHGSRXIRXWMRTSYRHW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7IMWQMGHIWMKRVIUYMVIQIRXW
4IHIWXEP WXVIWWIW 'SQTVIWWMZI WXVIWWIW WLEPP RSX I\GIIH XLI
FYGOPMRK WXVIWW EPPS[IH F] 7IG MRGVIEWIH F] SRIXLMVH JSV WIMWQMG PSEHMRK
GMIRG]MRGVIEWIHF]SRIXLMVHJSVWIMWQMGPSEHMRK
4HIP MKRSJXLITIHIWXEPERGLSVEKIERHJSYR
HIWMKREGGIPIVEXMSR%M
:IVXMGEP HIWMKR EGGIPIVEXMSR MKR SJ XLI XERO TIHIWXEP
%ZIUYEP
XS77(7
FYGOPMRKVIWMWXERGIWLEPPFIXEOIREWXLIGVMXMGEPFYGOPMRKGETEGMX]SJXLIWLIPPIPI
GIRXVSMHSJXLIGSRXIRXWIUYEPXSXLIIPEWXMGHMWTPEGI
HIWMKREGGIPIVEXMSR[MXL--) 6M IUYEPXS:IVXMGEP
IGSRWMHIVIH[LIRQEOMRKXLIGVMXMGEPFYGOPMRKGLIGO
F]EJEGXSVSJ*
*0 *0
[MXLETTVSTVMEXIWPIR
IH
XXSQ8EROW
HW GXMZI QEWW TVSGIHYVI GSRWMHIVW X[S
ERHMXWGSRXIRXW
XLIMQTYPWMZIGSQTSRIRXMWXLI
SJXLIPMUYMHGSRXIRXWXLEXQSZIWMRYRMWSR[MXLXLI
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
VIUYMVIWXLIHIXIVQMREXMSRSJXLIL]HVSH]REQMGQEWWEWWSGMEXIH[MXLIEGLQSHI
ERHXLIPEXIVEPJSVGIERHSZIVXYVRMRKQSQIRXETTPMIHXSXLIWLIPPVIWYPXMRKJVSQ
XLIVIWTSRWISJXLIQEWWIWXSXLIHIWMKREGGIPIVEXMSR
8MMWZIV]WQEPPERHMWEWWYQIHXSFI^IVS
8MWLEPPFIXLIREXYVEP
8GWLEPPFI
HIXIVQMRIHF]XLIIUYEXMSR
(
8G! , )U
KXERL
(
;LIVI
8G !
( ! XEROHMEQIXIVMRJIIX
, ! HMWXERGIJVSQFSXXSQSJWLIPPXS130MRJIIX
(IWMKRSZIVXYVRMRKQSQIRXEXXLIFSXXSQSJXLIWLIPP
M
,SVM^SRXEPHIWMKREGGIPIVEXMSR MKRSZIVXYVRMRKQSQIRX
EX XLI FSXXSQ SJ XLI WLIPP GEYWIH F] LSVM^SRXEP HIWMKR EGGIPIVEXMSRMW XLI 7677
GSQFMREXMSRSJXLIMQTYPWMZIERHGSRZIGXMZIGSQTSRIRXWERHWLEPPFIHIXIVQMRIH
F]XLIIUYEXMSR
;LIVI
RMRKQSQIRXEXXLIFSXXSQSJXLIWLIPPGEYWIHF]
KREGGIPIVEXMSRMRJSSXTSYRHW
REGGIPIVEXMSRJVSQ)UWXEXIHEWEQYPXMTPI
KREGGIPIVEXMSRJVSQ)UWXEXIHEWEQYPXMTPI
XLIXEROVSSJMRGPYHMRKJVEQMRKERHORYGOPITPYW
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
;M !
;G !
< W ! LIMKLXJVSQXLIFSXXSQSJXLIWLIPPXSGIRXIVSJKVEZMX]SJXLIWLIPPMR
JIIX
,X ! XSXEPLIMKLXSJXLIWLIPPMRJIIX
<M ! LIMKLXJVSQXLIFSXXSQSJXLIWLIPPXSXLIGIRXVSMHSJPEXIVEP
;MMRJIIX
7IG
<G ! LIMKLXJVSQXLIFSXXSQSJXLIWLIPPXSXLIGIRXVSMHSJPEXIVEP
;G MRJIIX
7IG
XMZI[IMKLXSJXEROGSRXIRXW
XMZIMQTYPWMZIERHGSRZIGXMZI[IMKLXW;
;MERH ;G VIWTIG
XMZIP]WLEPPFIHIXIVQMRIHF]XLIJSPPS[MRKIUYEXMSRW
*SV(,
(
XERL
,
;M! ;8 )U
(
,
*SV(,
,
(
;M! z ; )U
, 8
OGSRXIRXWMRTSYRHWHIXIVQMRIHF]XLIIUYEXMSR
(
;8!+, !+,(
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
*SVEPPTVSTSVXMSRWSJ(,
,
XMZI[IMKLXW;
;MERH;GERHLIMKLXW<MERH<GQE]FIHIXIV
QMRIHF]SXLIVEREP]WMWTVSGIHYVIWXLEXXEOIMRXSEGGSYRXXLIH]REQMGGLEVEGXIV
MWXMGWSJXLIXEROERHGSRXIRXW
(IWMKRWLIEVERHSZIVXYVRMRKQSQIRXEXXLIXSTSJXLIJSYRHEXMSR
M
(IWMKRWLIEVEXXLIXSTSJXLIJSYRHEXMSR MKRWLIEVEX
XLIXSTSJXLIJSYRHEXMSRHYIXSLSVM^SRXEPHIWMKREGGIPIVEXMSRMWXLI7677GSQ
FMREXMSRSJXLIMQTYPWMZIERHGSRZIGXMZIGSQTSRIRXWERHWLEPPFIHIXIVQMRIHF]
XLIIUYEXMSR
XLIXSTSJXLIJSYRHEXMSRHYIXSLSVM^SRXEPHIWMKR
TSYRHW
XEROFSXXSQMRTSYRHW
ZIVXYVRMRKQSQIRXEXXLIXSTSJXLIJSYRHEXMSR
MKRSZIVXYVRMRKQSQIRXEXXLIXSTSJXLIJSYRHEXMSRJSV
EPPSVFIVQJSYRHEXMSRWMWIUYEPXSXLIQSQIRXEXXLIFSX
X
VM^SRXEPHIWMKREGGIPIVEXMSRW1
1WHIXIVQMRIHF])U
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
MKRSZIVXYVRMRKQSQIRXEXXLIXSTSJXLIJSYRHEXMSRJSV
FSXXSQTVIWWYVIWERHWLEPPFIHIXIVQMRIHF]XLIIUYEXMSR
*SV(,
(
,
<MQJ! z , )U
XERL
(
,
*SV(,
,
(
<MQJ! , )U
,
*SVEPPTVSTSVXMSRWSJ(,
,
, z
GSWL
(
<GQJ! z , )U
, WMRL ,
( (
;LIVI
1QJ ! HIWMKRSZIVXYVRMRKQSQIRXEGVSWWXLIIRXMVIFEWIGVSWWWIGXMSRHYIXS
LSVM^SRXEPHIWMKREGGIPIVEXMSRMRJSSXTSYRHW
<MQJ !
MQTYPWMZI[IMKLX; ;M
TVIWWYVIWMRJIIX
;G
VIUYMVIQIRXW
XS SZIVXYVRMRK 6IWMWXERGI XS XLI SZIVXYVRMRK
WLIPPQE]FITVSZMHIHF]XLI[IMKLXSJXLIXEROWLIPP
IWLIPP[VWERH[IMKLXSJETSVXMSRSJXLIXEROGSR
VWIPJERGLSVIHXEROWSVF]QIGLERMGEPP]ERGLSVMRK
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
ERGLSVIHTVSZMHIHXLIJSPPS[MRKVIUYMVIQIRXWEVIQIX
IVXYVRMRKVEXMS..
QE\MQYQ[MHXLSJERRYPYWJSVHIXIVQMRMRKXLIVIWMWXMRKJSVGIMWTIVGIRXSJ
XLIXEROHMEQIXIV(
YMVIH XLMGORIWW SJ XLI FSXXSQ ERRYPYW XF HSIW RSX I\GIIH XLI
XLMGORIWWSJXLIFSXXSQWLIPPVMRKTIV7IG
4MTM
.
.MWKMZIRF]XLIIUYEXMSR
1W
.!
( ?[ X z%Z
[0A
;LIVI
. ! SZIVXYVRMRKVEXMS
[X ! [IMKLXSJXLIXEROWLIPPERHTSVXMSRSJXLIVSSJVIEGXMRKSRXLIWLIPP
HIXIVQMRIHF])UMRTSYRHWTIVJSSXSJWLIPPGMVGYQJIVIRGI
[0 ! QE\MQYQVIWMWXMRK[IMKLXSJXEROGSRXIRXWMRTSYRHWTIVJSSXSJWLIPP
GMVGYQJIVIRGIXLEXQE]FIYWIHXSVIWMWXXLIWLIPPSZIVXYVRMRKQSQIRX
7IG
%Z ! ZIVXMGEPHIWMKREGGIPIVEXMSR7IG
WXEXIHEWEQYPXMTPI
HIGMQEP
SJK
*SV.
. XLIVIMWRSWLIPPYTPMJXFIGEYWISJXLISZIVXYVRMRKQSQIRXERH
XLIXEROMWWIPJERGLSVIH
* . XLIVIMWWLIPPYTPMJXFYXXLIXEROMWWXEFPITVSZMHIHXLI
ROMWRSXWXEFPI1SHMJ]XLIFSXXSQERRYPYW[MXLMRXLI
ZMHIQIGLERMGEPERGLSVW
ERGLSVIHXEROWXLITSVXMSRSJXLIGSRXIRXWYWIHXSVIWMWX
XEROFSXXSQSVEWITEVEXIFYXX[IPHIHERRYPEVTPEXI*SV
IWMWXMRKJSVGISJXLIFSXXSQERRYPYWWLEPPFIHIXIVQMRIH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
;LIVI
XF ! HIWMKRXLMGORIWWSJXLIFSXXSQERRYPYWMRMRGLIW
*] !
TIVWUYEVIMRGL
[0ETTPMIWVIKEVHPIWWSJ[LIXLIVSVRSXEXLMGOIRIHFSXXSQ
ERRYPYWMWYWIH
SQ ERRYPYW QE] FI XLMGOIV XLER XLI FSXXSQ WLIPP
GSYVWI FYX XLI XLMGORIWW XF YWIH XS GEPGYPEXI WIMWQMG WXEFMPMX] WLEPP RSX I\GIIH
XLIXLMGORIWWSJXLIFSXXSQWLIPPGSYVWI;LIREFSXXSQERRYPYWMWVIUYMVIHXLI
[MHXL SJ XLI FSXXSQ ERRYPYW WLEPP FI IUYEP XS SVKVIEXIVXLERXLI [MHXL HIXIV
QMRIHF]XLIIUYEXMSR
*]
0!XF MRJIIX (
,+
;LIVI
0 ! VIUYMVIH[MHXLSJXLIFSXXSQERRYPYWQIEWYVIHJVSQXLIMRWMHISJXLI
WLIPPMRJIIX
1W
G! [X %Z
)U
( X W
. WLEPPFIHIXIVQMRIHF]XLIIUYEXMSR
[X %Z
[0
G!
z[0 )U
z. X W
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
-R)UERH)U
G ! QE\MQYQPSRKMXYHMREPWLIPPGSQTVIWWMSRWXVIWWMRTSYRHWTIV
WUYEVIMRGL
XW !
GSVVSWMSREPPS[ERGIMJER]MRMRGLIW
[X ! [IMKLXSJXLIXEROWLIPPERHTSVXMSRSJXLIVSSJVIEGXMRKSRXLI
WLIPPMRTSYRHWTIVJSSXSJWLIPPGMVGYQJIVIRGIHIXIVQMRIHF]XLI
IUYEXMSR
GQYWXFIPIWWXLERSV
IUYEPXSXLIWIMWQMGEPPS[EFPIWXVIWW I [LMGLMWHIXIVQMRIHMREGGSVHERGI[MXL
7IG
0SRKMXYHMREP WLIPP GSQTVIWWMSR JSV QIGLERMGEPP] ERGLSVIH
XEROW;LIRQIGLERMGEPERGLSVWEVITVSZMHIHXLIQE\MQYQPSRKMXYHMREPGSQ
TVIWWMSRWXVIWWEXXLIFSXXSQSJXLIWLIPPWLEPPFIHIXIVQMRIHF])Uj
,SST WLIPP XIRWMSR ,]HVSH]REQMG WIMWQMG LSST XIRWMPI
WXVIWWIWWLEPPFIHIXIVQMRIHF]XLIJSPPS[MRKIUYEXMSRW
2M 2G2L %Z
W! )U
XW
= = (
2M!%M+(, z XERL )U
, , ,
H=
= (
= =
2M!%M+( z )U
( (
IVEXMSRXLI HIWMKRIVQE][MWLXSGSRWMHIVYWMRKEQSVIVMKSVSYW
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
*SV(,
, ERH= (
%M+(
2M! )U
*SVEPPTVSTSVXMSRWSJ(,
,
,z=
%G+(GSWL
(
2G! )U
,
GSWL
(
;LIVI
W ! L]HVSH]REQMGLSSTXIRWMPIWXVIWWMRTSYRHWTIVWUYEVIMRGL
2M ! MQTYPWMZILSSTXIRWMPIJSVGIMRTSYRHWTIVMRGL
2G ! GSRZIGXMZILSSTXIRWMPIJSVGIMRTSYRHWTIVMRGL
2L ! L]HVSWXEXMGLSSTXIRWMPIJSVGIMRTSYRHWTIVMRGL!+=(
XW !
GSVVSWMSREPPS[ERGIMJER]MRMRGLIW
= ! HMWXERGIJVSQ130XSXLITSMRXYRHIVGSRWMHIVEXMSRMRJIIXTSWMXMZI
HS[R
WWLEPPFIEHHIHXSXLIL]HVSWXEXMG
WXVIWWMRHIXIVQMRMRKXLIXSXEPLSSTXIRWMPIWXVIWW
%PPS[EFPIWLIPPWXVIWW %PPS[EFPIWLIPPTPEXIWXVIWWIWMRXIRWMSR
JSVXLIQEXIVMEPSJGSRWXVYGXMSRWLEPPFIFEWIHSRXLIEPPS[EFPIWXVIWWMR7IGXMSR
EPPS[EFPIWXVIWWMWTIVQMXXIHJSVWIMWQMGPSEHMRK
IMRGPYHIH[MXLEWEJIX]JEGXSVSJMRXLIHIWMKRSJ
WLEPPFIHIXIVQMRIHF]XLIJSPPS[MRKIUYEXMSRW
GV
I! E )U
VIHXEROW
I ! E )U
SRKMXYHMREPWLIPPGSQTVIWWMSRWXVIWWMRTSYRHWTIV
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
E ! EPPS[EFPIGSQTVIWWMSRWXVIWW*
*0JVSQ7IGMRTSYRHWTIVWUYEVI
MRGL
GV ! GVMXMGEPFYGOPMRKWXVIWWMRGVIEWIJSVWIPJERGLSVIHXEROWGEYWIHF]
TVIWWYVIMRTSYRHWTIVWUYEVIMRGLHIXIVQMRIHF]XLIIUYEXMSR
'G)X
GVV! 6 )U
'G ! TVIWWYVI
JSPPS[MRKIUYEXMSRW
4 6 4 6
*SV 'G! )U
) X ) X
4 6 4 6
*SV " 'G!PR )U
) X ) X
;LIVI
PR ! REXYVEPPSKEVMXLQJYRGXMSR
) ! QSHYPYWSJIPEWXMGMX]MRTSYRHWTIVWUYEVIMRGL
X!
GSVVSWMSREPPS[ERGIMJER]MRMRGLIW
4 ! L]HVSWXEXMGTVIWWYVIEXXLITSMRXSJGSRWMHIVEXMSRMRTSYRHWTIVWUYEVI
MRGL
6 ! VEHMYWSJXLIXEROMRMRGLIW
:IVXMGEPHIWMKREGGIPIVEXMSR MKRSJXLIXEROERHERGLSV
V
%ZIUYEPXS7(7
H 7PSWLMRKWLEPPFIGSRWMHIVIHMRHIXIVQMRMRKXLIJVII
SR
H ! (%
%J )U
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
8EFPI 1MRMQYQJVIIFSEVHVIUYMVIQIRXW
7IMWQMG9WI+VSYT
7(7 - -- ---
7(77 K 2SRI 2SRI H
7(77 K 2SRI H
H
;LIVI
H ! WPSWLMRK[EZILIMKLXEFSZI130MRJIIX
%J ! GSRZIGXMZIHIWMKREGGIPIVEXMSRJSVWPSWLMRKWXEXIHEWQYPXMTPI
HIGMQEP
SJKK
HIXIVQMRIHF]XLIJSPPS[MRKIUYEXMSRW
*SV7IMWQMG9WI+VSYTW-ERH--
/77(-)
;LIR8
8G %J !
% )U
8G
/77(-)
;LIR8
8G" %J ! )U
8G
*SV7IMWQMG9WI+VSYT---
/77(
;LIR8
8G %J !
80% )U
8G
/77(80
;LIR8
8G"80%
%J ! )U
8G
/ ! HEQTMRKWGEPMRKJEGXSV!XSGSRZIVXWTIGXVYQJVSQTIVGIRX
GIRXHEQTMRK
WTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRXHEQTIHEX
EWEQYPXMTPIHIGMQEP
SJK
JEGXSVJVSQ8EFPI
VERWMXMSRTIVMSHJSVPSRKIVTIVMSHKVSYRHQSXMSRMR
*MKYVI
GEPWIMWQMGHIWMKRSJVSSJJVEQMRKERHGSPYQRWWLEPP
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
HIXIVQMRIHF]XLIIUYEXMSR
:%003; ! XER?;
;W;V;M;GAz %Z
)U
;LIVI
:%003; ! EPPS[EFPIPEXIVEPWLIEVMRTSYRHW
EXXLIXSTSJXLIJSYRHEXMSRHYIXSLSVM^SRXEPHIWMKREGGIPIVEXMSR:
:J HIXIVQMRIH
F])USVEHHMXMSREPWLIEVVIWMWXERGI[MXLEGETEGMX]SJEXPIEWX: : 2)8
8WII
7IG 4MTMRK'SRRIGXMSRW
*PI\MFMPMX] (IWMKRSJXLITMTMRKW]WXIQGSRRIGXIHXSXLIXEROWLEPP
GSRWMHIVXLITSXIRXMEPQSZIQIRXSJXLIGSRRIGXMSRTSMRXWHYVMRKIEVXLUYEOIWERH
RXWGEYWIHF]JSYRHEXMSRQSZIQIRXWWYGLEWWIXXPIQIRX
XLIZEPYIWMR8EFPIQE]FIVIHYGIHXSTIVGIRXSJXLI
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
8EFPI 1MRMQYQHIWMKRHMWTPEGIQIRXWJSVTMTMRKEXXEGLQIRXW
(MWTPEGIQIRX
'SRHMXMSR MR QQ
1IGLERMGEPP]ERGLSVIHXEROW
9T[EVHZIVXMGEPHMWTPEGIQIRXVIPEXMZIXSWYTTSVXSVJSYRHEXMSR
(S[R[EVHZIVXMGEPHMWTPEGIQIRXVIPEXMZIXSWYTTSVXSVJSYRHEXMSR
,SVM^SRXEPHMWTPEGIQIRXVEHMEPERHXERKIRXMEP
VIPEXMZIXSWYTTSVX
SVJSYRHEXMSR
7IPJERGLSVIHXEROW
9T[EVHZIVXMGEPHMWTPEGIQIRXVIPEXMZIXSWYTTSVXSVJSYRHEXMSR
[LIR..
9T[EVHZIVXMGEPHMWTPEGIQIRXVIPEXMZIXSWYTTSVXSVJSYRHEXMSR
[LIR.. "
(S[R[EVHZIVXMGEPHMWTPEGIQIRXVIPEXMZIXSWYTTSVXSVJSYRHEXMSR
[LIRXLIXEROMWWYTTSVXIHF]EVMRK[EPPSVQEXJSYRHEXMSR
(S[R[EVHZIVXMGEPHMWTPEGIQIRXVIPEXMZIXSWYTTSVXSVJSYRHEXMSR
[LIRXLIXEROMWWYTTSVXIHF]EFIVQJSYRHEXMSR
,SVM^SRXEPHMWTPEGIQIRXVEHMEPERHXERKIRXMEP
VIPEXMZIXSWYTTSVX
SVJSYRHEXMSR
1MRMQYQ(MWXERGI
,SPH(S[R MR
FSXXSQ
X
FSXXSQ
QYQXLIHMWXERGIQIEWYVIHXSXLIIHKISJXLIGSR
FIXLI VIUYMVIH[MHXLSJXLI FSXXSQERRYPYWHIXIV
RQQ
EWWLS[RMR*MKYVI
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7IG *SYRHEXMSR(IWMKRJSV+VSYRH7YTTSVXIH*PEX&SXXSQ8EROW
6MRK
[EPPWERHJSSXMRKWJSVQIGLERMGEPP]ERGLSVIHXEROWWLEPPFITVSTSVXMSRIHXSVIWMWX
QE\MQYQERGLSVFSPXYTPMJXERHSZIVXYVRMRKFIEVMRKTVIWWYVI;EXIVPSEHHMVIGXP]
SZIV XLI VMRK[EPP ERH JSSXMRK QE] FI YWIH XS VIWMWX XLI QE\MQYQ ERGLSV FSPX
YTPMJXTVSZMHIHXLIVMRK[EPPERHJSSXMRKEVIHIWMKRIHXSGEVV]XLMWIGGIRXVMGPSEH
MRK;EXIVPSEHWLEPPRSXFIYWIHXSVIHYGIXLIERGLSVFSPXPSEH
7IPJ FSXXSQ XEROW (IWMKR WLIPP
GSQTVIWWMSRPSEHWSRXLIJSYRHEXMSRWLSYPHFIHIXIVQMRIHYWMRKXLIWEQIQIXLSH
6MERH 6GXLERTIVQMXXIHJSVWIPJ
ERGLSVIHXEROW
8EROO ZEYPXW -JEZEYPXSVVMRK[EPP TIRIXVEXMSRI\MWXW XLEXTSVXMSR
YRHIVXLIWLIPPWLEPPFIHIWMKRIHXSGEVV]XLITIEOGEPGYPEXIHWLIPPPSEHSRMXWYRWYT
TSVXIHWTERWHIXIVQMRIHJVSQ7IGSV7IGEWETTVSTVMEXI
7IG )UYMZEPIRX1IXVMG)UYEXMSRW
1IXVMGIUYMZEPIRXWSJIUYEXMSRWTVIWIRXIHMR7IGXMSREVIEWJSPPS[W
)UYEXMSR 1IXVMG
2YQFIV )UYMZEPIRX1IXVMG)UYEXMSR :EVMEFPI 9RMXW
:
:! %M; : 2
; OK
1W 2Q
1W! ?%M;W <W;V ,X;M <M
A?%G;G <G A
;W ;;V OK
;M ;;G OK
< W ,
,X Q
<M <<G Q
+,( ;8 OK
(, Q
:J 2
:J ! ?%M;W ;V ;J ;M
A?%G;G A
;W;;V OK
;J ;
;M OK
;G OK
1QJ 2Q
1QJ! ?%M;W <W;V ,X;M <MQJ
A?%G;G <GQJ A
;W ; ;V OK
;M ; ;G OK
< W ,
,X Q
<MQJJ <GQJ Q
1W 1W 2Q
.! ( Q
( ?[ X z%Z
[0A
[X [
[0 2Q
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
4 6 4 6 4) 14E
*SV " 'G!PR X6
X QQ
) X ) X
;V;M ;GAz %Z
:%003; 2
;W ;
;V OK
;M ;
;G OK
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7)'8-32 %08)62%8-:)()7-+2&%7-7*36
78%2(4-4)7%2(6)7)6:3-67
7IG %PXIVREXMZI(IWMKR&EWMW
IRWYVIWYMXEFPIHIWMKRWERH[SVOQERWLMTERHXLITVSTIVXIQTIVEXYVIVERKIWJSV
IGSRSQMGEPYWISJXLILMKLIVUYEPMX]WXIIPW[MXLMQTVSZIHRSXGLXSYKLRIWW1M\ \
MRK 7IGXMSR ERH 7IGXMSR QE\MQYQ HIWMKR EPPS[EFPI XIRWMPI WXVIWW JSV WLIPP
TPEXIWMRGSRXEGX[MXL[EXIVMWRSXTIVQMXXIHF]XLMWWXERHEVH
%TTPMGEFMPMX]
P XIVREXMZI HIWMKR FEWMW MW ETTPMGEFPI SRP] XS
XLMWFEWMWQYWXMRGSVTSVEXITVSZMWMSRWSJXLMWWIGXMSR;LIRXLMWEPXIVREXMZIHIWMKR
FEWMWMWYWIHXLIVIUYMVIQIRXWSJ7IGERH7IGXMSREVIWYTIVWIHIHF]ER]
IWXMRKERHWLEPPFIMREGGSVHERGI[MXL7IG
RK -QTEGX XIWXMRK EW YWIH LIVIMR WLEPP QIER 'LEVT]
RHWLEPP FIMR EGGSVHERGI[MXL%781% ERH%781
JSVGEXIKSV]QEXIVMEP)EGLMQTEGXXIWXWLEPPGSRWMWXSJ
QEWMRKPIXIWXGSYTSRSVXIWXPSGEXMSR%GGITXERGIGVMXIVME
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
[MPPFIXLIQMRMQYQEZIVEKIZEPYIEXXLIXIWXXIQTIVEXYVI)\GITXJSVUYIRGLIHERH
XIQTIVIHQEXIVMEPMQTEGXXIWXWWLEPPWLS[EQMRMQYQEZIVEKIMQTEGXIRIVK]ZEPYI
SJJXPFJ2Q
EXXLIHIWMKRQIXEPXIQTIVEXYVI)\GITXJSV%781%WXIIP
MQTEGX XIWXW SR UYIRGLIH ERH XIQTIVIH QEXIVMEP WLEPP WLS[ E QMRMQYQ EZIVEKI
MQTEGXIRIVK]ZEPYISJJXPFJ2Q
-QTEGXXIWXWSR%781%WXIIPWLEPP
WLS[EREZIVEKISJEXPIEWXQMPWQ
PEXIVEPI\TERWMSREXXLIXIWXXIQTIVEXYVI
ZEPYIWWXEXIHEFSZIQYPXMTPMIHF]XLIVEXMSSJXLIXLMGORIWWSJWYFWM^IWTIGMQIRWXS
XLIXLMGORIWWSJJYPPWM^IWTIGMQIRW
7TIGMQIR WM^I 7TIGMQIRW WLEPP FI 'LEVT] :RSXGL 8]TI %
MR EGGSVHERGI [MXL %781 % ;LIR WYFWM^I WTIGMQIRW QYWX FI YWIH XLI
WYFWM^IWTIGMQIRWWLEPPLEZIE[MHXLEPSRKXLIRSXGLSJEXPIEWXTIVGIRXSJXLI
QEXIVMEPXLMGORIWW
;IPHQIXEP MQTEGX XIWXMRK ;IPHQIXEP WTIGMQIRW WLEPP FI
SVMIRXIHWSXLEXXLIRSXGLMWTIVTIRHMGYPEVXSXLIWYVJEGISJXLIQEXIVMEP3RIJEGI
SJXLIWTIGMQIRWLEPPFIWYFWXERXMEPP]TEVEPPIPXSERH[MXLMR MRQQ
SJXLI
WLEPPQIIXXLIQMRMQYQEZIVEKIMQTEGXIRIVK]ZEPYIWIXJSVXLMR7IGJSV
IVK]ZEPYIWJSVXLIX]TISJQEXIVMEPFIMRKNSMRIHEW
QTEGXXIWXMRKJSVGEXIKSV]QEXIVMEP %XVERWZIVWI
SXLEXXLIRSXGLMWTIVTIRHMGYPEVXSXLIWYVJEGISJXLI
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
IKSV]SVQEXIVMEPWWLEPPQIIXXLIQMRMQYQEZIVEKIMQTEGXIRIVK]ZEPYIWJSV
I\TERWMSRZEPYIWIXJSVXLMR7IG
7IG 1EXIVMEPW
XMSRW ERH XLIMV VIMRJSVGIQIRXW ERH ERGLSVFSPX GLEMVW EVI XS GSQTP] [MXL XLMW
PS[WXVIRKXLQEXIVMEPGEXIKSV]QIHMYQWXVIRKXLQEXIVMEPERHGEXIKSV]LMKL
WXEXIHJSVXLIHIWMKRQIXEPXIQTIVEXYVIWWLS[RMR8EFPIWXLVSYKLI\GITX
XLEXQEXIVMEPWPMWXIHMRXLIWIXLVIIGEXIKSVMIWQE]FIYWIHEXGSPHIVHIWMKRQIXEP
7IGEVIQIX%HHMXMSREPP]GEXIKSV]ERHGEXIKSV]QEXIVMEPWQE]FIYWIH
EXXLMGORIWWIWKVIEXIVXLERXEFYPEXIHJSVXLIHIWMKRQIXEPXIQTIVEXYVITVSZMHIHXLI
EQEXIVMEPPMWXIHLIVIMR4MTMRKYWIHJSVWLIPPTIRIXVEXMSRW
ERKPISJXLIWLIPPXLIVSSJMRGPYHMRKSVREQIRXEPXSVYW
EXIWERHSXLIVEXXEGLQIRXWERHETTYVXIRERGIWRSXPMWXIH
IVIUYMVIQIRXWSJ7IGXMSR
JYVRMWLIHXSMHIRXMJ]EXEROHIWMKRIHERHGSRWXVYGXIHMR
(MRGPYHMRK7IGXMSR
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
'SRXVEGXRYQFIV
2SQMREPGETEGMX]KEP
2SQMREPHMEQIXIVJX
8STGETEGMX]PIZIPJX
(IWMKRQIXEPXIQTIVEXYVI
7LIPPQEXIVMEP
,IEXXVIEXQIRX
'EXIKSV]
K 'EXIKSV]QEXIVMEPWEVIPMWXIHMR8EFPI&EWIQIXEP
MQTEGXXIWXWQIIXMRKXLIVIUYMVIQIRXWSJ7IGWLEPPFITVSZMHIHJSVHIWMKRW
SYXWMHIXLIXIQTIVEXYVIERHXLMGORIWWVERKIWSJ8EFPI&EWIQIXEPMQTEGXXIWXW
TVSZMHIH
'EXIKSV]
K 'EXIKSV]QEXIVMEPWEVIPMWXIHMR8EFPI&EWIQIXEP
MQTEGXXIWXWQIIXMRKXLIVIUYMVIQIRXWSJ7IGWLEPPFITVSZMHIHJSVHIWMKRW
SYXWMHIXLIXIQTIVEXYVIERHXLMGORIWWVERKIWSJ8EFPI&EWIQIXEPMQTEGXXIWXW
TVSZMHIH
'EXIKSV]
K 'EXI
[MXL7IG'EXIKSV]QEXIVMEPWWLEPPRSXFIYWIHJSVXEROWPSGEXIHMRWIMWQMG
^SRIWERH
(IWMKRQIXEP
M XIQTIVEXYVI 9RPI
QIXEP XIQTIVEXYVI (18
WLEPP FI XEOIR EW XLI PS[IWX SRIHE] QIER EQFMIRX
SJXLIXEROWII*MKYVI
TPYW*z'
IPIGXVSHIW 0S[
[ L]HVSKIR IPIGXVSHIW WLEPP FI YWIH
HMRKSJWLIPPGSYVWIWLEZMRKEXLMGORIWWKVIEXIVXLER
IPS[ * z'
MRGPYHMRK XLI [IPHMRK SJ XLI
WLIPPGSYVWIW
VIUYMVIQIRXW
VIMRJSVGMRKTPEXIWSVMRWIVXVIMRJSVGIQIRXSJTIRIXVE
YMXEFPIJSVXLI XLMGORIWWERH XIQTIVEXYVI VERKIEW
GEXIKSV]3RP]QEXIVMEPW[MXLEHIWMKREPPS[EFPIXIR
XLERXLIHIWMKREPPS[EFPIXIRWMPIWXVIWWMRXLIWLIPP
0S[IVWXVIRKXLQEXIVMEPQE]FIYWIHJSVVIMRJSVGI
MRJSVGIQIRXMWMRGVIEWIHMRMRZIVWITVSTSVXMSRXSXLI
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
8EFPI 'EXIKSV]QEXIVMEPVIUYMVIQIRXWJSVWLIPPTPEXIWMRGSRXEGX[MXL[EXIVXSFIYWIH
JSVHIWMKRQIXEPXIQTIVEXYVIXEFYPEXIH
1E\MQYQ4PEXI 1E\MQYQ-RWIVX4PEXI
'%2'7%+ +V;;
%781%
z*z'
SV;EVQIV
%781% +V&
k
'%2'7%+ +V;;
%781%
'%2'7%+ +V88
%781% +V&
%781% +V
%781% +V %+V
2SVQ
z*z'
SV;EVQIV
'%2'7%+ +V88
%781% +V&
%781% +V
%781 % +V
+VRSVQ
+V'7RSVQ
+V88RSVQ
+V&RSVQ
+VRSVQ
IEWXLIWXEXIHQE\MQYQWLIPPTPEXIXLMGORIWWJSVIEGLKVEHI
VERKI[MXLSYXMQTEGXXIWXMRK
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
8EFPI 'EXIKSV]QEXIVMEPW
1E\MQYQ-RWIVX
%781 0S[IWX(IWMKR1IXEP8IQTIVEXYVIJSV
7LIPP4PEXIW;MXLSYX-QTEGX8IWXMRK
+VSYT 2S +VEHI MRQQ
*'
j % +V { z
JSVXX MRQQ
% +V' {
k % +V { zz
JSVXX MRQQ
% +V'
(
zz
JSVXX MRQQ
% 'P
% +V% { zz
JSVXX MRQQ
% +V&
MWXLIWEQIEWXLIWXEXIHQE\MQYQWLIPPTPEXIXLMGORIWWJSVXLI(IWMKR1IXEP8IQTIVEXYVIERHGSVVIWTSRHMRK
+VSYTJSVIEGLKVEHI
8EFPI 'EXIKSV]QEXIVMEPW
MR QQ
EPYISJXLIVIMRJSVGIQIRX2SGVIHMXQE]FIXEOIRJSV
]VIMRJSVGIQIRXLEZMRKELMKLIVEPPS[EFPIWXVIWWXLER
SXFIPSGEXIH[MXLMRMRQQ
SJELSVM^SRXEP
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
2I[JSYRHPERH
z
z z
z
z
z
z
z
z
z
z z z
z
z z
z
z z z
z z
z
zzz
z z
z
z
z
-WSXLIVQEP0MRIW
'SQTMPIHJVSQ97(ITEVXQIRXSJ'SQIVGI
)RZMVSRQIRXEP(EXE7IVZMGIERH'EREHMER
%XQSWTLIVMG)RZMVSRQIRX7IVZMGI
/)=
0S[IWX3RI(E]1IER8IQTIVEXYVIW
2SVQEP(EMP]1MRMQYQ*8IQTIVEXYVI
.ERYEV]
*MKYVI -WSXLIVQEPPMRIWJSVPS[IWXSRIHE]QIERXIQTIVEXYVIWERHRSVQEPP]HEMP]QMRMQYQ
*z'
XIQTIVEXYVIPMRIJSV.ERYEV]9RMXIH7XEXIWERHWSYXLIVR'EREHE
NSMRXWTVSZMHIHE
XLIERKPISJMRXIVWIGXMSRSJXLIX[S[IPHWMWETTVS\MQEXIP]
RXLIEXXEGLQIRXEVIEXPIEWXMRQQ
E[E]JVSQ
MVIQIRXWSJXLMWWIGXMSRTVSZMHIHXLEXXLIHIXEMPWSJXLIWI
LIJSPPS[MRKVIUYMVIQIRXWERHXLEXGSRWMHIVEXMSRMWKMZIR
LIPPTEVXMGYPEVP]QSZIQIRXSJXLIFSXXSQGSYVWI
YRHIV
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
4VMSVXSXLIL]HVSXIWXTIVQERIRXEXXEGLQIRXWQE]FI[IPHIHHMVIGXP]XS
XLI MRQQ
SVPIWW
I\IQTXJVSQXLMWVIUYMVIQIRX[LIVIXLIQE\MQYQXIRWMPILSSTWXVIWWEXXLITSMRX
SJEXXEGLQIRXMWPIWWXLERSRIXLMVHXLIHIWMKREPPS[EFPIXIRWMPIWXVIWW
)PIGXVSHI VIUYMVIQIRXW JSV [IPHMRK TIVQERIRX EXXEGLQIRXW XS WLIPP
GSYVWIWSJGEXIKSV]QEXIVMEPWLEPPFIXLIWEQIEWJSVXLIWLIPPTPEXINSMRX[IPHWSJ
XLIWLIPPGSYVWIWXS[LMGLXLIEXXEGLQIRXWEVI[IPHIHWII7IG
4IVQERIRXEXXEGLQIRXWXSGEXIKSV]ERHWLIPPGSYVWIWWLEPPFI[IPHIH
[MXLPS[L]HVSKIRIPIGXVSHIW
;IPHW JJSV TIVQERIRX EXXEGLQIRXW WLEPP FI MRWTIGXIH JSV GVEGOW EW JSP
E ;IPHWEXXEGLMRKXLIXSTERKPI[MRHKMVHIVMRXIVQIHMEXIWXMJJIRIVWERH
PS[PSEHETTYVXIRERGIWEVII\IQTXJVSQQEKRIXMGTEVXMGPISVH]ITIRIXVERXMR
SJPIWWXLERTWM14E
F -RWTIGXMSRSJTMPEWXIV[IPHWXSWLIPPGSYVWIWSJGEXIKSV]QEXIVMEPWLEPPFI
F]QEKRIXMGTEVXMGPISVH]ITIRIXVERXQIXLSHWXIWXIHJSVEQMRMQYQHMWXERGISJ
MRQQ
SRIMXLIVWMHISJXLIKMVXLNSMRXWGVSWWIHF]XLITMPEWXIVW
G 3XLIVTIVQERIRXEXXEGLQIRX[IPHWWLEPPFIJYPP]MRWTIGXIHF]IMXLIVXLI
QEKRIXMGTEVXMGPI SV H]ITIRIXVERXQIXLSH-RWTIGXMSR SJEXXEGLQIRX [IPHW XS
GEXIKSV]WLIPPQEXIVMEPWLEPPRSXGSQQIRGIYRXMPLVEJXIV[IPHMRKLEWFIIR
P H
V IWWIRXMEP ZEVMEFPIW TVILIEX VIUYMVIQIRXWJSV XLMGO
TEXMFPIMRWSJEVEW[IPHMRKMWGSRGIVRIH[MXLXLEXXS
IQEHI
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
*SVEXXEGLQIRXWXSUYIRGLIHERHXIQTIVIHWLIPPTPEXIWXLITIVQERIRX
EXXEGLQIRX WLEPP FI QEHI SJ QEXIVMEP [LSWI TYFPMWLIH QMRMQYQ ]MIPH TSMRX
WXVIRKXL
MWRSXPIWWXLERXMQIWXLIHIWMKRXIRWMPIWXVIWWSJXLIWLIPPTPEXI
%XXEG (IXEMPWJSVEXXEGLMRK
XS%71)&4:'7IG:---(MZTEVEKVETL9,8 8 ERH*MKYVI9,8
4MTIVIMRJSVGMRK 4MTIGSRJSVQMRKXS%781%8]TI)SV7
KVEHI&SV%4-0KVEHI&QE]SRP]FIYWIHJSVTIRIXVEXMSRWXLVSYKLGEXIKSV]
SVWLIPPQEXIVMEPW JSVHIWMKR QIXEPXIQTIVEXYVIW* z'
SV[EVQIV
4MTI GSRJSVQMRK XS %781 % KVEHI & QE] SRP] FI YWIH JSV TIRIXVEXMSRW
XLVSYKLGEXIKSV]SVWLIPPQEXIVMEPWJSVHIWMKRQIXEPXIQTIVEXYVIW*z'
SV[EVQIV4MTIGSRJSVQMRKXS%781%KVEHISV%781%QE]FIYWIH
JSVTIRIXVEXMSRWXLVSYKLGEXIKSV] SV WLIPPQEXIVMEPWJSV XIQTIVEXYVIW z*
z'
SV [EVQIV 2S TMTI SV JEFVMGEXIH TIRIXVEXMSRW WLEPP FI YWIH MR WLIPP
GSYVWIWGSRWXVYGXIHJVSQGEXIKSV]QEXIVMEPWWII7IGERH
6IMRJSVGMRK 6IMRJSVGMRK MWRSX VIUYMVIH EVSYRH STIRMRKW MR
QQ
MRHMEQIXIVSVPIWW6IMRJSVGMRKEVSYRHSTIRMRKWKVIEXIVXLERMRQQ
MRHMEQIXIVWLEPPGSRJSVQXSXLIVIUYMVIQIRXWSJ7IG-RGEPGYPEXMRKVIMRJSVG
MRKXLILSPIWLEPPFIGSRWMHIVIHIUYEPXSXLISYXWMHIHMEQIXIVSJXLITMTI4MTIQEXI
VMEP[MXLMRXLIPMQMXWSJVIMRJSVGMRKQE]FIGSYRXIHEWVIMRJSVGIQIRXTVSZMHIHWYGL
EVIEMWVIHYGIHF]XLIVEXMSSJTYFPMWLIHQMRMQYQ]MIPHTSMRXWXVIRKXL
SJXLITMTI
XSTYFPMWLIHQMRMQYQ]MIPHTSMRXWXVIRKXL
SJXLIWLIPP-JXLITYFPMWLIHQMRMQYQ
]MIPHTSMRXWXVIRKXL
SJXLITMTIMWLMKLIVXLERXLITYFPMWLIHQMRMQYQ]MIPHTSMRX
WXVIRKXL
SJXLITPEXIRSMRGVIEWISJWYGLEVIEWLEPPFIEPPS[IH
2 PI JSVKMRKW 2S^^PI JSVKMRKW GSRJSVQMRK XS %781 %
IYWIH[MXLGEXIKSV]ERHQEXIVMEPWJSVHIWMKRQIXEP
'
ERHLMKLIV2S^^PIJSVKMRKWYWIH[MXLGEXIKSV]ERH
RQIXEPXIQTIVEXYVIWFIPS[*z'
WLEPPGSRJSVQ
*
MR WLIPP GSYVWIW GSRWXVYGXIH [MXL GEXIKSV] QEXIVMEP
KWQIIXMRKXLIWEQIXSYKLRIWWVIUYMVIQIRXWEWVIUYMVIH
IYWIH
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
WLIPP F] E HSYFPI[IPHIH FYXX NSMRX [MXL GSQTPIXI NSMRX TIRIXVEXMSR SV HSYFPI
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
8EFPI 1E\MQYQHIWMKRXIRWMPIWXVIWWIWMRWLIPPTPEXIWMRGSRXEGX[MXL[EXIV
1E\MQYQ(IWMKR
8IRWMPI7XVIWW
WII7IGXLVSYKL7IG
SRW 4IRIXVEXMSRWXLEXEVIMRQQ
SVKVIEXIV
IPPTPEXIXLMGOIVXLERMRQQ
WLEPPFITVIJEFVMGEXIH
QEPP]WXVIWWVIPMIZIH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
[IPHEVSYRHXLITIVMTLIV]SJEVIMRJSVGMRKTPEXIJSVSTIRMRKWSJEPPWM^IWWLEPPFI
EXEHMWXERGIEFSZIXLIFSXXSQSJXLIXEROSJEXPIEWXXMQIWXLIWLIPPXLMGO
RIWWSVMRQQ
[LMGLIZIVMWKVIEXIV-RWIVXTPEXIWSVVIMRJSVGMRKTPEXIW
I\XIRHIHXSXLIFSXXSQWLEPPFITIVQMXXIHEWEREPXIVREXMZITVSZMHIHXLEXXLI
PS[TSMRXSJXLIGYXSYXEFSZIXLIFSXXSQMWEXPIEWXXMQIWXLIWLIPPXLMGORIWW
SVMRQQ
[LMGLIZIVMWKVIEXIV
;IPHWTEGMRKEVSYRHGSRRIGXMSRW MRKSJ[IPHWEVSYRH
GSRRIGXMSRWWLEPPGSRJSVQXSXLIJSPPS[MRK
IV[IPHXSISJERSRWXVIWWVIPMIZIH[IPHEVSYRHETIR
IXVEXMSREVSYRHXLITIVMTLIV]SJEXLMGOIRIHMRWIVXTPEXISVEVSYRHXLITIVMTLIV]
SJEVIMRJSVGMRKTPEXIWLEPPFIEXPIEWXXLIKVIEXIVSJIMKLXXMQIWXLI[IPHWM^ISV
MRQQ
JVSQXLIGIRXIVPMRISJER]FYXXNSMRXWMRXLIWLIPP
;LIVIWXVIWWVIPMIZMRKSJXLITIVMTLIV][IPHLEWFIIRTIVJSVQIH
TVMSVXS[IPHMRKSJXLIEHNEGIRXWLIPPNSMRXXLIWTEGMRKQE]FIVIHYGIHXSMR
QQ
JVSQZIVXMGEPNSMRXWSVMRQQ
JVSQLSVM^SRXEPNSMRXWTVSZMHIH
XLEXMRIMXLIVGEWIXLIWTEGMRKMWRSXPIWWXLER XMQIWXLIWLIPPXLMGORIWW
&SXXSQ ERRYPYW *SV EPP XERO WLIPPW YWMRK %781 % WXIIP
XEROWLIPPWHIWMKRIHXSTWM14E
SVLMKLIVERHPS[IVWXVIWWIHXERO
WLIPPWKVIEXIVXLERJXQ
MRHMEQIXIVFSXXSQERRYPYW[MXLFYXXNSMRXW
WLEPPTVSNIGXEXPIEWXMRQQ
JVSQXLIMRWMHISJXLIWLIPPXSER]PETTIH
YWYEPWOIXGLTPEXIWSVEWITEVEXIVMRKSJERRYPEVTPEXIW-JXLIFSXXSQERRYPYWMW
TVSZMHIHF]FYXXNSMRX[IPHMRKSJXLIWOIXGLTPEXIWWOIXGLTPEXINSMRXWWLEPPFIFYXX
7MRKPI[IPHIHFSXXSQERRYPYWVEHMEPNSMRXWWLEPPFI
EVSSXSTIRMRKMRXLINSMRXXSIRWYVIGSQTPIXINSMRX
VWIPJERGLSVIHXEROW[LIVIEFYXXNSMRX[IPHIHFSX
LMWWIGXMSREXPIEWXMRQQ
SJXLIFSXXSQWLEPP
GSYVWIXLMGORIWWX6IJIVXS8EFPI
ISVPMUYMHTIRIXVERXXIWXMRKMWVIUYMVIHXLITIVWSR
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
8EFPI 1MRMQYQXLMGORIWWSJFSXXSQERRYPYW
SJ&SXXSQ%RRYPYW
7XVIWW0IZIPSJ
&SXXSQ7LIPP'SYVWI TWM 14E
MRQQ
0IWWXLER
SJ%71)&4:'7IG:---(MZ%TTIRHM\SV%TTIRHM\EWETTPMGEFPI
;LIRXLIWLIPPTPEXIWEVISJUYIRGLIHERHXIQTIVIHWXIIPW[MXLETYFPMWLIH
QMRMQYQXIRWMPIWXVIRKXLSJTWM14E
SVKVIEXIV[IPHWMRXLIWLIPP
WLEPPFIMRWTIGXIHSRFSXLWMHIWF]XLIQEKRIXMGTEVXMGPIQIXLSH6IKEVHPIWWSJXLI
WLIPPQEXIVMEPYWIHEPP[IPHWEXXEGLMRKQERLSPIWRS^^PIWERHSXLIVTIRIXVEXMSRW
WLEPPFIMRWTIGXIHJSVGVEGOWF]IMXLIVXLIQEKRIXMGTEVXMGPISVXLIH]ITIRIXVERX
QIXLSH
*MPPIXX [IPHW *MPPIX [IPHW WLEPP FI MRWTIGXIH ZMWYEPP] [LIR RSX
7LIPPXSFSXXSQNSMRX
P 7II7IGJSVPIEOXIWXMRKSJXLIFSX
XSQXSWLIPPNSMRX
&YXX NSMRXW 6EHMSKVETLMG MQEKI UYEPMX] JSV IEGL XLMGORIWW WLEPP
GSRJSVQ XS 7IG %PP FYXX NSMRXW MR XLI WLIPP FSXL ZIVXMGEP ERH LSVM^SR
XEPWLEPPFIVEHMSKVETLIHMREGGSVHERGI[MXL7IGI\GITXJSV7IGERH
TIVWIHIHF]XLIJSPPS[MRKVYPIWJSVXLIRYQFIVWM^IERH
LIPPTPEXIWIMXLIVTPEXISJ[LMGLLEWEXLMGORIWWSJ MR
NSMRXSJIEGLX]TIERHXLMGORIWW[IPHIHF]IEGL[IPHIV
LSYXVIKEVHXSXLIRYQFIVSJ[IPHIVWSV[IPHMRKSTIVEXSVW
HMXMSREPVEHMSKVETLWLEPPFIXEOIRMRIEGLJXQ
JXQ
SJLSVM^SRXEPNSMRXERHER]VIQEMRMRKQENSV
EQIX]TIERHXLMGORIWWNSMRX
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
G %XPIEWXTIVGIRXSJXLIWIPIGXIHZIVXMGEPWTSXW[MXLEQMRMQYQSJX[S
TIVXEROWLEPPFIEXNYRGXMSRWSJZIVXMGEPERHLSVM^SRXEP[IPHW
H -REHHMXMSRXSXLIJSVIKSMRKVIUYMVIQIRXSRIVERHSQVEHMSKVETLWLEPP
FIXEOIRMRIEGLZIVXMGEPNSMRXMRXLIPS[IWXGSYVWI
&YXXNSMRXWMR[LMGLXLIXLMGORIWWSJXLIXLMRRIVTPEXIMWQSVIXLER MR
QQ
FYXRSXXLMGOIVXLERMRQQ
WLEPPFIVEHMSKVETLIHMREGGSVHERGI
[MXL7IGVYPI[MXLXLIJSPPS[MRKI\GITXMSRW
E .YRGXMSRWSJZIVXMGEPERHLSVM^SRXEPWIEQWWLEPPFIVEHMSKVETLIH
F -RXLIPS[IWXGSYVWIX[SVEHMSKVETLWWLEPPFIXEOIRMRIEGLZIVXMGEPNSMRX
SRISJ[LMGLWLEPPFIXEOIREWGPSWIXSXLIFSXXSQEWTVEGXMGEPXLIWIGSRHWLEPP
FIXEOIREXVERHSQ
G %FSZIXLIPS[IWXGSYVWISRIVEHMSKVETLWLEPPFIXEOIRMRTIVGIRXSJ
XLIZIVXMGEPNSMRXWJSVWLIPPVMRKWXLEXI\GIIH MRQQ
MRXLMGORIWW
&YXXNSMRXWMR[LMGLXLIXLMGORIWWSJXLIXLMRRIVTPEXIMWXLMGOIVXLERMR
QQ
WLEPPFIVEHMSKVETLIHMREGGSVHERGI[MXL7IGVYPI[MXLXLIJSP
PS[MRKI\GITXMSRW
E :IVXMGEPFYXXNSMRXWWLEPPFIJYPP]VEHMSKVETLIH
F .YRGXMSRWSJZIVXMGEPERHLSVM^SRXEPNSMRXWWLEPPFIVEHMSKVETLIH
*MKYV
XMSRERHMWMRGPYHIHJSVGPEVMX]
4PEX
IRGIMW MRQQ
SVPIWW
-RWTIGXMSRSJFYXXNSMRXWMRERRYPEVTPEXIW ;LIREFYXXNSMRX[IPHIH
FSXXSQ ERRYPYW MW VIUYMVIH F] 7IGXMSR XLI VEHMEP NSMRXW WLEPP FI MRWTIGXIH
EGGSVHMRKXSXLIGVMXIVMEMR7IGERH7IG
HIH NSMRXW (SYFPI[IPHIH VEHMEP NSMRXW WLEPP FI
IH-REHHMXMSRTIVGIRXSJXLIVEHMEPNSMRXWWLEPP
TSXVEHMSKVETLEXPIEWXMRQQ
MRPIRKXLEW
WWMFPI
HNSMRXW 7MRKPI[IPHIHVEHMEPNSMRXWLEPPFITIV
REHHMXMSRWLEPPFIMRWTIGXIHF]SRISJXLIJSPPS[MRK
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
8STSJ7LIPP
MR MRQMR
MR
MR
MR
MR
8ERO
MRQE\
&SXXSQ MR
"MR
MR MR
MR QMR
"MR
8ERO
&SXXSQ MRQE\
4PEXIW"MR8LVSYKLMRQQ8LVSYKLQQ
2YQFIVWMRXLIJMKYVIMPPYWXVEXIXLIJSPPS[MRKVIUYMVIQIRXW
LSVM^SRXEPVEHMSKVETLSRIMRJMVWXJXQ
{XLIVIEJXIV
IEGLJXQ
SJNSMRX
ZIVXMGEPVEHMSKVETLSRIMRJMVWXJXQ
{XLIVIEJXIVIEGLJXQ
TIVGIRXSJ
[LMGLEVIXSFIEXMRXIVWIGXMSRW
ZIVXMGEPVEHMSKVETLMRIEGLZIVXMGEPWIEQMRPS[IWXGSYVWI
VEHMSKVETLEXEPP
MRXIVWIGXMSRWSJZIVXMGEP[MXLLSVM^SRXEPWIEQW
VEHMSKVETLRIEVXLIFSXXSQSJIEGLZIVXMGEPWIEQMRPS[IWXGSYVWI
WIEQWJYPP]VEHMSKVETLIHERH
[LIRWLIPPVMRKWEFSZIXLIFSXXSQGSYVWII\GIIH MRQQ
MRXLMGORIWWEX
PIEWXSRIVEHMSKVETLMRTIVGIRXSJXLIZIVXMGEPWIEQWSJWLIPPVMRKWQSVIXLER MRQQ
XLMGO
*MKYVI 6EHMSKVETLMGVIUYMVIQIRXWJSVXEROWLIPPWEGGSVHMRKXS7IGXMSR
%PSGEPM^IH[IPHMRWTIGXMSRWLEPPFIQEHIYWMRKEMVGEVFSREVGKSYKMRK
7IG
EWGPSWIXSXLISYXIVIHKIEWTSWWMFPI-JXLIVEHMEPNSMRXMWRSXGSQTPIXIH
EXSRIXMQIEWIGSRHPSGEPM^IH[IPHMRWTIGXMSRYWMRKEMVGEVFSREVGKSYKMRKWLEPP
SVXMSR[IPHIH
RWTIGXSV % GIV
WTIGXMSRWMREGGSVHERGI[MXLXLMWWXERHEVHQE]FIWTIGM
MWMSRSJ%27-%;75'
JEFVMGEXIHIVIGXIHMRWTIGXIHERHXIWXIHMREGGSVHERGI
EPPWYGLMRWTIGXMSRERHXIWXMRKLEWFIIRWEXMWJEGXSV]
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
')68-*-'%8-323*'3140-%2');-8,
6)59-6)1)2873*%;;%(7)'8-32
8SCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
2EQIERHEHHVIWWSJTYVGLEWIVSVS[RIV
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
;ILIVIF]GIVXMJ]XLEXXLICCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
7XERHTMTISVVIWIVZSMV
GSRWXVYGXIHJSV]SYEXCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
0SGEXMSRSJWXERHTMTISVVIWIVZSMV
ERHHIWGVMFIHEWJSPPS[WCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
(MQIRWMSRWGETEGMX]ERHX]TISJWXVYGXYVI
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
LEWFIIRHIWMKRIHJEFVMGEXIHIVIGXIHXIWXIHERHMRWTIGXIHMREGGSVHERGI[MXLEPPSJXLIVIUYMVIQIRXW
SJ7IGXMSRSJ%QIVMGER;EXIV;SVOW%WWSGMEXMSR7XERHEVH(IRXMXPIHw%;;%7XERHEVH
JSV;IPHIH7XIIP8EROWJSV;EXIV7XSVEKIxERHXLEXXLIVIWYPXWSJEPPMRWTIGXMSRWVEHMSKVETLWERH
SXLIVXIWXWMRHMGEXIXLEXXLIWXERHTMTISVVIWIVZSMVJYPP]GSQTPMIW[MXLEPPSJXLIVIUYMVIQIRXWSJ
7IGXMSR
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
2EQISJ'SQTER]
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
%YXLSVM^IH6ITVIWIRXEXMZI
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
(EXI
'3928=3*CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCC2SXEV]4YFPMG
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%44)2(-<%
'SQQIRXEV]JSV;IPHIH'EVFSR7XIIP8EROWJSV;EXIV7XSVEKI
2YQFIVWJSPPS[MRKXLIw%xVIJIVIRGIXLIETTPMGEFPIWIGXMSRMRXLIFSH]SJXLI7XERHEVH
7IG% 7GSTI
% -XIQW W RSX GSZIVIH ERHEVH HSIW RSX EHHVIWW TEMRXMRK ERH
HMWMRJIGXMRK XEROW 6IJIV XS %27-%;;% ( 'SEXMRK 7XIIP ;EXIV7XSVEKI
8EROWJSVTEMRXMRKVIUYMVIQIRXWERH%27-%;;%'(MWMRJIGXMSRSJ;EXIV
7XSVEKI*EGMPMXMIWJSVHMWMRJIGXMSRVIUYMVIQIRXW-JXLIXEROMWXSFITEMRXIHERH
HMWMRJIGXIHXLIJSPPS[MRKWIUYIRGIQE]FIYWIH
'SQTPIXIMRWMHIXEROTEMRXMRK
4VSZMHIEQMRMQYQHV]MRKXMQIGSVVIWTSRHMRK[MXLXLITEMRXW]WXIQ
(MWMRJIGXXLIXERO
*MPPXLIXERO[MXLTSXEFPI[EXIVERHXIWX
4PEGIX
TPIXIMJXIQTIVEXYVIGSRHMXMSRWTVIZIRXGSQTPIXMSR
UYIRGIYWIHJSVTEMRXMRKERHXIWXMRKXLIXEROMXWLSYPH
{7XEXISJXLI%VX6ITSVXSR%RGLSVEKIXS'SRGVIXI
WXVH7XVIIX*SYVXL*PSSV2I[=SVO2=
'PYF(VMZI*EVQMRKXSR,MPPW1-
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
-RG
%27-%;7>{7EJIX]MR;IPHMRK'YXXMRKERH%PPMIH4VSGIWWIW
%4-j {8ERO -RWTIGXMSR 6ITEMV %PXIVEXMSR ERH 6IGSRWXVYGXMSR
RO8ERH;MIPERH17MQTPI4VSGIHYVIJSV7IMWQMG
OW7XVYGXYVEP)RKMRIIVMRK-RXIVREXMSREP
RIW
H1MEQM*0
;EWLMRKXSR('
HIV&IPP(VMZI6IWXSR:%
RYI2;XL*PSSV;EWLMRKXSR('
VGL4EVO5YMRG]1%
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
:IPIXWSW%77IMWQMG6IWTSRWIERH(IWMKRSJ0MUYMH7XSVEKI8EROW
+YMHIPMRIWJSVXLI7IMWQMG(IWMKRSJ3MPERH+EW4MTIPMRI7]WXIQW%7')2I[
=SVO
:IPIXWSW%7ERH.==ERK(]REQMGWSJ*M\IH&EWI0MUYMH7XSVEKI
8EROW,SYWXSR8I\EW6MGI9RMZIVWMX]
;S^RMEO67ERH;;1MXGLIPP&EWMWSJ7IMWQMG(IWMKR4VSZM
WMSRWJSV;IPHIH7XIIP3MP7XSVEKI8EROW
;EWLMRKXSR('%QIVMGER4IXVSPIYQ-RWXMXYXI
7IG% 1EXIVMEP6IUYMVIQIRXW
% &SPXW
X ERGLSV FSPXW ERH VSHW 6IUYMVIQIRXW JSV RYXW EVI JSYRH
%781%X]TMGEPP]ETTP]
7IG% (IWMKR0SEHW
% ;MRHH PSEH -RTVITEVMRKXLMWWXERHEVHXLI6IZMWMSR8EWO*SVGI
ERH 'SQQMXXIITVMQEVMP]YWIH%7')EWXLIFEWMWJSVXLI QMRMQYQ[MRH
HIWMKRPSEHW-R)UXLIGEPGYPEXIH[MRHTVIWWYVIWEVIPMQMXIHXSEQMRMQYQSJ
% (
XSTSKVETLMGJEGXSV/
/^8
8
XSEGGSYRXJSV[MRHIWGEPEXMSR
EVTQIRXW%27-%;;%(EWWYQIWEZEPYISJJSV
/^8 8
EWWYQIW E HMVIGXMSREPMX] JEGXSV //H
IUYEPPEXIVEPPSEHVIWMWXERGIMREPPHMVIGXMSRW-XWLSYPHFI
RGVIEWIHXLIPSEHJEGXSVSR[MRHJVSQXSJSVYPXM
PSEHJEGXSV&]EWWYQMRKXLEX/
/H!XLIGEPGYPEXIH
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
[MRHPSEHWQE]FIYWIH[MXLPSEHJEGXSVWXLEXLEZIRSXFIIREHNYWXIHYT[EVHXS
EGGSYRXJSVXLIVIQSZEPSJXLMWJEGXSV
+
EXIHTIV%7')KYMHIPMRIWERHVIHYGIHXSEQSVIETTVSTVMEXIZEPYIPIWWXLER
7IG% 9RMX7XVIWWIW
% 4MTIXLMGORIWWYRHIVVYR
X 7SQIT
JSV EPPS[EFPI YRHIVVYR XS HIXIVQMRI [LEX EHNYWXQIRXW MR XLMGORIWW RIIH XS FI
QEHIXSIRWYVIXLEXQMRMQYQHIWMKRXLMGORIWWIWEVIQIX
7IG% %PPS[EFPI'SQTVIWWMZI7XVIWWIWJSV'SPYQRW7XVYXWERH7LIPPW
% (SYFPIGYVZIHE\MW]QQIXVMGEPGSRMGEPERHG]PMRHVMGEPWIGXMSRW
P
TVSZMWMSRWJSVWLIPPWXEFMPMX] ETTP] XSWLIPPW WYFNIGXIH XS YRME\MEPGSQTVIWWMSR SV
FME\MEPGSQTVIWWMSRzXIRWMSRGMVGYQJIVIRXMEPQIQFVERIWXVIWWMW^IVSSVXIRWMSR
'SHI'EWISJVIJIVIRGISJ7IG%QE]FIYWIHXSHIWMKRWLIPPWWYFNIGXIH
XSFME\MEPGSQTVIWWMSRSVFME\MEPGSQTVIWWMSRzXIRWMSRGMVGYQJIVIRXMEPQIQFVERI
WXVIWWMWGSQTVIWWMZI
QTVIWWMZIWXVIWW*
*0EVIFEWIHSREREP]WMWERHMRGPYHI
X6
G
MSRWWIIVIJIVIRGISJ7IG%
LEZIWLS[RXLEX
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
WLETIHFYGOPMRKTEXXIVREWWSGMEXIH[MXLFYGOPMRKYRHIVE\MEPPSEHSRP]ERHEWXLI
GMVGYQJIVIRXMEPWXVIWWMWMRGVIEWIHXLIFYGOPMRKQSHISJXLIG]PMRHIVSVGSRI[MPP
GLERKIXSXLIE\MW]QQIXVMGQSHI*SVWLIPPWGSRWXVYGXIHSJQEXIVMEPWXLEXQE]JEMP
IPEWXMGEPP]WYGLEWQ]PEVSVQIXEPW[MXLELMKL]MIPHWXVIWWXLIFYGOPMRKWXVIWWQE]
VIEGLXLIGPEWWMGEPFYGOPMRKWXVIWW*SVWXIIPW[MXLPS[IV]MIPHWXVIWWIWXLIFYGOPMRK
SJWXIIPG]PMRHIVWERHGSRIW[MXLX
X6VEXMSWPIWWXLEREFSYX
I
ISJXLIMQTIVJIGXMSRWEVI
SJXLIXIQTPEXI0\IUYEPW 6X ERHMWETTVS\MQEXIP]IUYEPXSSRILEPJ[EZIPIRKXL
PMRKPSEHEXER]IPIZEXMSRMWEJYRGXMSRSJXLIQE\MQYQZEPYISJIEXXLEXIPIZE
I
6X EFSZISVFIPS[XLIIPIZEXMSRFIMRK
I
IEVIPIWWXLERSV
IUYEPXS 6X 'SKMZIRF])UERH)U
ETTP];LIRIIUYEPW
I 6X XLIZEPYIWSJ'
'SEVILEPZIH0MRIEVMRXIVTSPEXMSR
ETTPMIWXSZEPYIWSJIFIX[IIR
I 6X ERH 6X *SVGSRIW0\MWFEWIHSRXLI
ZEPYISJ6EXXLIQMHTSMRXSJXLIXIQTPEXI
6
'SXLI QEKRMXYHISJMRMXMEPMQTIVJIGXMSRW LEW PMXXPI
'T )UERH
IXIVQMRI''T JSVWLIPPW[MXLZEPYIWSJIPIWWXLERSVIUYEP
I
6X
GIHYVIJSVHIXIVQMRMRKXLIEPPS[EFPIPSGEP
IWW KMZIR MR %27-%;;7 ( LEW FIIR VIREQIH
QERHEXSV]JSVWLIPPWXLEXHSRSXGSRXEMR[EXIV
VI RS EHHMXMSREP EREP]WMW VIUYMVIQIRXW JSV
S[EFPIWEVIHIXIVQMRIHMRKIRIVEPF]ETTP]MRKETIV V
WSFXEMRIHF]1IXLSH%XVERWMXMSRGYVZIMWYWIHEXXLI
EVI PIWW XLER [SYPH FI SFXEMRIH F] VIPE\MRK XLI WLIPP
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
XSPIVERGIII\XS 6X EZEPYIXMQIWXLI1IXLSHXSPIVERGIPIZIP*SVXLMW
GSQTEVMWSRWXYH]XLITVSGIHYVIXSHIXIVQMRIXLIEPPS[EFPIGSQTVIWWMZIWXVIWW
*0 [SYPHYWI)UXLVSYKL)UJSV1IXLSHI\GITXXLEX)UERH
)UFIGSQI)U%ERH)U%VIWTIGXMZIP]
'S ! JSVX
X6" )U%
6
X
'S ! JSVX
X6 )U%
)\GIWWMZI XVERWPEXMSR ERHSV VSXEXMSR EX XLI PS[IV FSYRHEV] SJ XLI EGXYEP
WXVYGXYVIQE]VIHYGIXLIWLIPPFYGOPMRKGETEGMX]MRXLIFSYRHEV]VIKMSRXSZEPYIW
PIWWXLERXLISVIXMGEP%GGSVHMRKP]1IXLSHI\GPYHIWWLIPPWIGXMSRW[MXLMREHMW
XERGISJ 6X JVSQXLIPS[IVFSYRHEV]
%1IXLSH1IXLSHIUYEXMSRWEVIFEWIHSRWLIPPW[MXLQE\MQYQ
HIZMEXMSRIIUYEPXS
I 6X %RSRPMRIEVFYGOPMRKEREP]WMWMWVIUYMVIHXSHIXIVQMRI
XLIGVMXMGEPFYGOPMRKWXVIWW* *GV
WMXMZIXSXLIQEKRMXYHIWLETIERHPIRKXLSJXLIEWWYQIHMQTIVJIGXMSR%QSVI
TSVXMSREPP]WQEPPIVHIZMEXMSRWLSYPHFIYWIHMJETTVSTVMEXIJSVXLIQIXLSHSJGSR
WXVYGXMSR
)U JSV XLI EPPS[EFPI PSGEP FYGOPMRK GSQTVIWWMZI WXVIWW *0 MRGPYHIW E
IVW 6IJIVXS%4-JSVHIXEMPWVIPEXIHXSXSTERH
LIPPKMVHIVW 6IJIVXS%4-JSVHIXEMPWVIPEXIHXS
HIVW
RW
XLIJSYRHEXMSRGSRHMXMSRWXSIPMQMREXIXLII\GIWWMZI
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
WXEFMPMX]SJXLITVSTSWIHIVIGXMSRWIUYIRGIERHQIXLSHW
% 1E\MQYQ VEJXIV WTEGMRK )U MW IQTMVMGEP ERH MW WIX XS
EPPS[XLILMWXSVMGEPMRQQ
WTEGMRKSRE MRQQ
VSSJ[MXLE
WXERHEVHTWJ2Q
PMZIPSEH
7IG% %RGLSVEKI
% PSYXGETEGMX]SJXLIERGLSVWLEPPFIVIHYGIH[LIRXLI
LSVM^SRXEPVEHMYWSJEHNEGIRXTYPPSYXGSRIWSZIVPETERH[LIRXLIJVIIIHKIMWPIWW
XLERXLILSVM^SRXEPVEHMYWSJXLITYPPSYXGSRIJVSQXLIERGLSV
% %RGLSVVIUYMVIQIRXW %RGLSVWSXLIVXLERERGLSVFSPXWERHERGLSV
WXVETWQE]FIYWIHTVSZMHIHXLI]QIIXXLIJSPPS[MRKVIUYMVIQIRXW
;LIRERGLSVWEVIRSXI\TSWIHXS[IEXLIVXLIQMRMQYQXLMGORIWWSJER]
TSVXMSRSJXLIERGLSVWLEPPFI MRQQ
;LIRERGLSVW[MPPFII\TSWIHXS[IEXLIVEGSVVSWMSREPPS[ERGISJ
MRQQ
WLEPPFIEHHIHXSEPPTSVXMSRWSJXLIERGLSV[MXLEVIUYMVIHHIWMKR
MKRSJXLIEXXEGLQIRXXSXLIXEROWLEPPGSRWMHIVXLIERGLSVKISQ
WLEZIFIIRORS[RXSWXVEMKLXIRSYXMRTYPPSYXXIWXW
EVIMRXIRHIHXSQMRMQM^IWYGLTV]MRKEGXMSR
V VIWMWXERGIXSFEWIWLIEV XERHEVHTVSZMHIWVIUYMVI
I;LIVIRIGIWWEV]ERGLSVEKIWLEPPFITVSZMHIHXSVIWMWX
Q[MRHSVWIMWQMGPSEHW7YGLERGLSVEKIWLEPPFIHIWMKRIH
LIEVJVMGXMSR
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7IG% 'SVVSWMSR%PPS[ERGIERH4VSXIGXMSR
% +IRIVEP
P 'EVIJYPGSRWMHIVEXMSRWLEPPFIKMZIRXSXLITVSTIVEPPS[
[EXIVXLITVS\MQMX]SJXLIXEROXSWEPX[EXIVSVSXLIVGEYWIWSJEXQSWTLIVMGGSV
VSWMSRERHXLIGEVI[MXL[LMGLXLITEMRXSVSXLIVTVSXIGXMSR[MPPFIQEMRXEMRIH
7IG% 1MRM
% &YXX[IPHIHERRYPYW %FYXX[IPHIH
X ERRYPYWQE] FI TVSZMHIH
8SVIWMWX WIMWQMGSZIVXYVRMRKQSQIRXJSVWIPJERGLSVIHXEROWMREGGSV
HERGI[MXL7IG
8SVIWMWXLSSTXIRWMPIWXVIWWMREGGSVHERGI[MXL7IG
8SJEGMPMXEXIGSRWXVYGXMSRMIGSRWXVYGXMSRVMRK
7)'8-32% 7->-2+%2(()7-+23*
6IJIVXS 7IG SJ
7IG% 'VSWW&VEGIH1YPXMGSPYQR)PIZEXIH8EROW
% 7XIIPVMWIV 'SRWMHIVEXMSRWLSYPHFIKMZIRXSWTIGMJ]MRKEGSVVS
WMSREPPS[ERGIJSVPSEHFIEVMRKWXIIPVMWIVWPIWWXLERMRQQ
MRHMEQIXIV
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
IPMQMREXIXLIRIGIWWMX]SJNYHKQIRXSRXLITEVXSJXLIHIWMKRIV-XMWEPWSVIGSKRM^IH
XLEXWXVEMRKEYKIWYVZI]WEVIETVSTIVWSYVGISJHIWMKRMRJSVQEXMSR
7)'8-32% %'')7736-)7*36)0):%8)(
6IJIVXS 7IG SJ
7IG% 7XIIP6MWIV
%VMWIVPEVKIVXLERXLIMRQQ
HMEQIXIVQE]FIVIUYMVIHMJXLIWXIIP
VMWIVWYTTSVXWGSRWMHIVEFPIPSEHJVSQXLIXEROGSRXIRXW
'SRWMHIVEXMSR WLSYPH FI KMZIR XS MRGVIEWMRK XLI VMWIV HMEQIXIV SJ MR
QQ
MRGSPHGPMQEXIW[LIVIXLIVMWIVQE]JVII^IYRPIWWSXLIVTVIGEYXMSRWEVI
XIQTIVEXYVISJXLI[EXIVWYTTPMIH-XQE]FIRIGIWWEV]XSMRWYPEXIXLIVMWIVERHEHH
EWYTTPIQIRXEPLIEXWSYVGIXSTVIZIRXJVII^MRK7IIGLETXIVSJ%;;%1ERYEP
17XIIP;EXIV7XSVEKI8EROW
XSTVIZIRXJVII^MRKMRXLIXEROERHVMWIVTMTI;LIVIPS[YWEKIQE]VIWYPXMRXLI
TSWWMFMPMX]SJJVII^MRK[EXIVWLSYPHFIVITPEGIHSVLIEXIHXSTVIZIRXJVII^MRK7II
2*4%JSVLIEXIVWM^MRK;LIVIVIJIVIRGIXSMGIHEQEKIMWHMWGYWWIHMRXLIWXER
HEVHMXMWMRERXMGMTEXMSRSJMQTVSTIVSTIVEXMSRVEXLIVXLERERMQTPMIHETTVSZEPSJ
ERMGMRKGSRHMXMSR
7IG% 3ZIV
LIRXEROYWEKIERHGPMQEXMGGSRHMXMSRWEVIWYGLXLEXMGI
IV]QEVGL4EVO5YMRG]1%
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7IG% %GGIWW
% 6SSJ PEHHIV 6IKEVHPIWW SJ XLI EGGIWW TVSXIGXMSR TVSZMHIH XS
VSSJLEXGLIWERHZIRXW[IEXLIVGSRHMXMSRWSRXEROVSSJWEVII\XVIQIP]ZEVMEFPI
ERH[SVOIVWEVII\TIGXIHXSI\IVGMWIKSSHNYHKQIRXERHJSPPS[ETTPMGEFPIVIKYPE
XMSRWMRQEXXIVWSJWEJIX]
% -RWMHIXEROPEHHIV -RWMHIXEROPEHHIVWEVIRSXVIGSQQIRHIH
JSVGSPHGPMQEXIW[LIVIMGIQE]JSVQ
7IG% :IRX
:
:IRXMRKMWVIGSQQIRHIHXSQMRMQM^IGSRHIRWEXMSRSRXLIYRHIVWMHISJXLI
VSSJ
%RMQTVSTIVP]ZIRXIHXEROQE]GEYWII\XIVREPTVIWWYVIWXSEGXSRXLIXERO
GPIERIHERHTEPPIXWSVVIPMIJQIGLERMWQWLSYPHFIGLIGOIHJSVTVSTIVSTIVEXMSREX
PIEWXSRGIE]IEVFYXTVIJIVEFP]IEGLWTVMRKERHJEPP
7IG% %RXIRREWERH6IPEXIH)UYMTQIRX
% +IRIVEP P PS[MRKVIGSQQIRHEXMSRWQE]FIETTPMIHXSRI[
ERHI\MWXMRKXEROW%XEROQE]FILSWXXSWIZIVEP[MVIPIWWGSQQYRMGEXMSRGEVVMIVW
*SVRI[XEROWTVSZMWMSRWJSVERXIRREWERHVIPEXIHIUYMTQIRXWLSYPHFIGSRWMH
IVIHEXXLIHIWMKRWXEKI,S[IZIVMXWLSYPHFIRSXIHXLEXIZIV]XEROWMXIMWRSXWYMX
EFP]PSGEXIHJSVE[MVIPIWWGSQQYRMGEXMSRMRWXEPPEXMSRERHWLSYPHFIMRZIWXMKEXIH
JSVWYMXEFMPMX]
&IJSVIERXIRREWERHVIPEXIHIUYMTQIRXEVIMRWXEPPIHSRI\MWXMRKXEROWXLI
GSRHMXMSRSJXLIXEROERHWYTTSVXWXVYGXYVIWLSYPHFIHIXIVQMRIHERHRIGIWWEV]
VITEMVWTIVJSVQIH
0SEHWJVSQERXIRREWERHVIPEXIHIUYMTQIRXWLSYPHFIHMWXVMFYXIHXSTVIZIRX
EXXEGLQIRXWWLSYPHSRP]FIYWIHJSVQMRSVGEFPIWYT
%R]HEQEKIXSI\MWXMRKGSEXMRKWLSYPHFIVITEMVIH
EP[IPHIHSVGEYPOIH
FIEVVERKIHERHPSGEXIHXSEPPS[EHIUYEXITVSXIGXMSR
YGXYVI[MPPEPPS[QEMRXIRERGI[MXLSYXVIQSZMRKXLI
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
REWEVIMRWXEPPIHSRXLIXSTSJXLIXERO*%%SFWXVYGXMSRPMKLXMRKQE]RIIHXSFI
MRWXEPPIHSVVEMWIHXSQIIX*%%KYMHIPMRIW
&SPXIH GSQTSRIRXW YWIH SR XLI I\XIVMSV SJ XLI XERO SV WYTTSVX WXVYGXYVI
WLSYPHFITEMRXIHWIEP[IPHIHSVGEYPOIHXSTVIZIRXGSVVSWMSRERHVYWXWXVIEOMRK
;LIR IPIGXVMGEP GSQTSRIRXW EVI MRWXEPPIH MRWMHI XLI WYTTSVX WXVYGXYVI SJ
GSRWMHIVIHERHXLIIUYMTQIRXEHIUYEXIP]TVSXIGXIHSV[EXIVTVSSJIH
-RXIVJIVIRGI[MXLMRXIVMSVXEROGSQTSRIRXWWLSYPHFIEZSMHIH
'PEQTWSVFERHWYWIHXSEXXEGLIUYMTQIRXERHGEFPIWXSGSPYQRWSJQYPXM
GSPYQRXEROWWLSYPHFIWIEPIHSVGEYPOIHXSTVIZIRXGSVVSWMSRERHVYWXWXVIEOMRK
7YGLGPEQTWERHFERHWWLSYPHFIVIQSZEFPIJSVQEMRXIRERGIERHMRWTIGXMSR
8YFYPEVGSPYQRWSJQYPXMGSPYQRXEROWXLEXEVILIVQIXMGEPP]WIEPIHWLSYPH
RSXFIFVIEGLIHMITYRGXYVIH
FIGEYWIQSMWXYVI[MPPEGGYQYPEXIMRWMHIXLIPIK
ERHQE]IZIRXYEPP]GEYWIWXVYGXYVEPHEQEKI
% ,IEPXLERHWEJIX] 4VIGEYXMSRWGSRGIVRMRKVEHMSJVIUYIRG]I\TS
WYVI SJ TIVWSRRIP WLSYPH FI GSRWMHIVIH 4VIGEYXMSRW WLSYPH FI XEOIR XS TVIZIRX
GSRXEQMREXMSR SJ XLI WXSVIH [EXIV HYVMRK XLI MRWXEPPEXMSR ERH QEMRXIRERGI SJ
ERXIRREERHVIPEXIHIUYMTQIRX%GGIWWXSXLIXEROMRXIVMSVWLSYPHRSXFITIVQMX
XIHHYVMRKMRWXEPPEXMSRERHQEMRXIRERGISJERXIRREWERHVIPEXIHIUYMTQIRXYRPIWW
TVSTIVHMWMRJIGXMSRERHWEJIX]TVSGIHYVIWEVIJSPPS[IH
WYGLEWPIEH;LIVILE^EVHSYWQIXEPWEVIJSYRHXLIIRZMVSRQIRXWXSVIH[EXIV
ERH [SVOIVW WLSYPH FI TVSXIGXIH JVSQ GSRXEQMREXMSR HYVMRK MRWXEPPEXMSR ERH
QEMRXIRERGISJERXIRREWERHVIPEXIHIUYMTQIRX
ERHVIPEXIHIUYMTQIRXWLSYPHGSQTP][MXL3GGYTEXMSREP
IRXMSRHIZMGIW
YPHFIWYTTSVXIHEXVIKYPEVMRXIVZEPWEFSYXJX?QASR
RW%RXIRREWERHVIPEXIHIUYMTQIRXWLSYPHRSXMRXIVJIVI
TPEXJSVQW'EFPIPEHHIVWSVSXLIVGSQQIVGMEPP]EZEMPEFPI
YPHFIYWIH
XIHWYGLEWMRWQEPPHMEQIXIVEGGIWWXYFIWGEFPIWWLSYPH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
TSVXWMJXLIERXIRREMRWXEPPEXMSRVIRHIVWXLII\MWXMRKW]WXIQYRYWEFPI
% +IRIVEP[SVOQERWLMT ,SPIWWLSYPHRSXFIGYXMRXLIXEROERH
WYTTSVXWXVYGXYVI[MXLSYXQEOMRKTVSZMWMSRWXSWYTTSVXXLIPSEHWEGXMRKEXXLIGYX
WXVYGXYVI-JXLMWMWRSXTSWWMFPIMXMWVIGSQQIRHIHXLEXXLI[EXIVPIZIPFIPS[IVIH
EHIUYEXI[IPHIVEGGIWW
% ;IPHMRK PS[MRK [IPHMRK VIGSQQIRHEXMSRW WLSYPH FI
GSRWMHIVIH
;IPHMRKWLSYPHFIMREGGSVHERGI[MXL%27-%;;%(7IGXMSR;IPH
MRK7IGXMSR)VIGXMSRERH7IGXMSR-RWTIGXMSRERH8IWXMRK
;IPHWWLSYPHFIQEHI[MXL)IPIGXVSHIWSVSXLIVPS[L]HVSKIR[IPHMRK
TVSGIWWERHWLSYPHFIJVIISJFYVVWERHYRHIVGYXW;IPHWWLSYPHQIIXXLIVIUYMVI
QIRXWSJ%27-%;;%(7IGXMSR
2S [IPHMRK WLSYPHFI TIVJSVQIH [LIR XLI EQFMIRX XIQTIVEXYVIMW FIPS[
*'
YRPIWWXLIGSPH[IEXLIV[IPHMRKVIUYMVIQIRXWSJ%27-%;;%(
7IGXMSREVIJSPPS[IH
;IPHIHEXXEGLQIRXWXSI\XIVMSVWYVJEGIWERHMRXIVMSVWYVJEGIWI\TSWIHXSGSR
HIRWEXMSRWLSYPHFIWIEP[IPHIHXSTVIZIRXVYWXWXVIEOMRK
MRXIVWIGX[IPHWIEQW4IRIXVEXMSRWWLSYPHGPIEVI\MWX
MR QQ
-J XLMW GPIEVERGI MW RSX TSWWMFPI ER
GGIWWXYFIWLSYPHRSXFITIVJSVQIH[MXL[EXIVHMVIGXP]
HMRKTVSFPIQW
VQE]HEQEKIXLIMRXIVMSVGSEXMRKSTTSWMXIXLI[IPH
RKW]WXIQWLSYPHFIVITEMVIHHYVMRKMRWXEPPEXMSRSV
WIVZMGI(EQEKIXSXLII\XIVMSVGSEXMRKW]WXIQWLSYPH
SJXLIERXIRREMRWXEPPEXMSRERHWLSYPHFIGSQTEXMFPI
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
[MXLXLII\MWXMRKGSEXMRKW]WXIQ-XMWVIGSQQIRHIHXLEXESRI]IEVERRMZIVWEV]
MRWTIGXMSR FI QEHI XS IZEPYEXI XLI TIVJSVQERGI SJ XLI GSEXMRK VITEMVW %27-
%;;%(WLSYPHFIGSRWYPXIHJSVGSEXMRKVIUYMVIQIRXW
+EPZERM^IHGSQTSRIRXWWLSYPHRSXFI[IPHIHHMVIGXP]XSXLIXEROSVWYTTSVX
WXVYGXYVI+EPZERM^IHWYVJEGIWQYWXFIKVSYRHJVIISJKEPZERM^MRKFIJSVI[IPHMRK
7IG% +EPZERMG'SVVSWMSR
VSWMSR;LIRHMWWMQMPEVQIXEPWEVIMRWXEPPIHMRWMHIXLIXEROFIPS[XLIXSTGETEGMX]
PIZIP8'0
XLI]WLSYPHFIIPIGXVMGEPP]MWSPEXIHJVSQXLIGEVFSRWXIIPXEROGSQTS
RIRXWXS[LMGLXLI]EVIEXXEGLIH
7)'8-32% %'')
7944368)(78%2(4-4)7%2(6)7)6:3-67
6IJIVXS 7IG SJJ
7IG% 4MTI'SRRIGXMSRW
SJTPERI QSQIRXW MQTSWIH F] EXXEGLIH TMTMRK GSRRIGXMSRW ERH EW WYGL EVI WYW
GITXMFPIXSXIEVMRKSJXLIWLIPPYRHIVWYFWXERXMEPPSEHWSJXLMWREXYVI%GGSVHMRKP]
%27-%;;%(%7')-&'ERHSXLIVWXEXIERHPSGEPGSHIWTVSLMFMXTMTMRK
MRHYGIHEWEVIWYPXSJWIXXPIQIRXYTPMJXSVQSZIQIRXSJTMTIHYIXSPMRITVIWWYVI9WI
XEGLIHTMTMRKW]WXIQWXLEXMRGSVTSVEXIQIGLERMGEPHIZMGIW
IMRHYGIHQSZIQIRXSJTMTMRKGSQTSRIRXWZEPZIWSTIRSV
SVWLIPPTIRIXVEXMSRWGERFIJSYRHMR%4-
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7IG% 3ZIV
EVIRSXVIGSQQIRHIH[LIRXEROYWEKIERHGPMQEXMGGSRHMXMSRWEVIWYGLXLEXMGI
7IG% %GGIWW
% 6SSJ PEHHIV 6IKEVHPIWW SJ XLI EGGIWW TVSXIGXMSR TVSZMHIH XS
VSSJLEXGLIW ERH ZIRXW [IEXLIV GSRHMXMSRW SRXERO VSSJWEVI I\XVIQIP]ZEVMEFPI
ERH[SVOIVWEVII\TIGXIHXSI\IVGMWIKSSHNYHKQIRXERHJSPPS[ETTPMGEFPIVIKYPE
XMSRWMRQEXXIVWSJWEJIX]
% -RWMHIXEROPEHHIV -RWMHIXEROPEHHIVWEVIRSX VIGSQQIRHIH
JSVGSPHGPMQEXIW[LIVIMGIQE]JSVQ
% 6SSJSTIRMRKW %HHMXMSREPVSSJSTIRMRKWQE]FIVIUYMVIHJSVZIR
XMPEXMSRHYVMRKTEMRXMRK
% 7LIPP QERLSPIW %HHMXMSREP WLIPP QERLSPIW QE] FI VIUYMVIH JSV
ZIRXMPEXMSRHYVMRKTEMRXMRK
7IG% :IRX
:
:IRXMRKMWVIGSQQIRHIHXSQMRMQM^IGSRHIRWEXMSRSRXLIYRHIVWMHISJXLI
VSSJ
%RMQTVSTIVP]ZIRXIHXEROQE]GEYWII\XIVREPTVIWWYVIWXSEGXSRXLIXERO
QIGLERMWQWLSYPHFIGLIGOIHJSVTVSTIVSTIVEXMSREX
P]IEGLWTVMRKERHJEPP
EPWEVIMRWXEPPIHMRWMHIXLIXEROFIPS[XLI8'0XLI]
H JVSQ XLI GEVFSR WXIIP XERO GSQTSRIRXW XS [LMGL
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7IG% 5YEP
% 5YEPP ;IPHWMRGPYHMRK
XLIETTPMGEFPIVYPIWSJ%71)&4:'7IG-<SV%27-%;7&%;7WXERHEVH
7IG-<VYPIWSVXLI%27-%;7(VYPIW
% 4EVXMEPNSMRXTIRIXVEXMSR[IPHW 4EVXMEPNSMRXTIRIXVEXMSR[IPH
TVSHYGMRKE[IPHIHNSMRX[MXLWXVIRKXLEXPIEWXIUYMZEPIRXXSX[SXLMVHWXLEXSJXLI
XIWXIHFEWIQIXEP%WITEVEXIUYEPMJ]MRKXIWXMWVIUYMVIH[LIRIZIVER]SJXLIJSPPS[
MRKGLERKIWMRNSMRXHIXEMPWSGGYVWGLERKIMRKVSSZIX]TIHIGVIEWIMRKVSSZIERKPI
HIGVIEWIMRVSSXSTIRMRKSVERMRGVIEWIMRXLIVSSXJEGITIVGIRXEKI[LIVIVSSXJEGI
XLIXLMRRIVTPEXIMRXLINSMRX%PXIVREXMZIP]GSQTPIXINSMRXTIRIXVEXMSR[IPHWQE]
FIYWIH
% %GGI %R]QIXLSHXLEX
GSVVIPEXIWEPPXERONSMRXW[MXL[IPHMRKTVSGIHYVIWXLEXEVIEGGITXEFPIJSVIEGLNSMRX
MW EGGITXEFPI *SV I\EQTPI GSRWXVYGXMSR HVE[MRKW QE] MRHMGEXI [LMGL [IPHMRK
SRIEGLNSMRXF]VIJIVIRGIF]WXERHEVHNSMRXHIXEMPWSV
XERONSMRXWXLITVSGIHYVIMWETTPMGEFPI
'IVX
;IPHIV
FPIJVSQSRIIQTPS]IVGSRWXVYGXSVSVQERYJEGXYVIV
XS
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
TEVXSJXLI[VMXXIRMRWTIGXMSRVITSVXWII7IG
7IG% ;IPH.SMRX6IGSVHW
VITSVXWII7IG
7IG% 8YFYPEV'SPYQRERH7XVYX7IGXMSRW
IXIVMWGSRWMHIVIHMREGGIWWMFPIJSVX[SWMHIH[IPHMRK
7IG% 0ET6IWXVMGXMSRWJSV;IPHIH0ET.SMRXW
7IG% 1MRMQYQ7M^ISJ*MPPIXERH7IEP;IPHW
% %HNYWXQIRXJSVVSSXSTIRMRK
MRGVIEWIHF]XLIEQSYRXSJXLIVSSXSTIRMRKMRI\GIWWSJ MRQQ
MRSVHIV
MR
7IG% 'SVVSWMSR4VSXIGXMSR
;IPHIH NSMRXW MR GSRHIRWMRK WYVJEGIW ERH I\XIVMSV [IPHIH NSMRXW WLMIPHIH
HMVIGXGSRXEGX[MXLWXSVIH[EXIVERHRSXTEVXSJEGSRHIRWMRKWYVJEGIHSRSXVIUYMVI
TVSXIGXMSRMIRSWIEP[IPHSVGEYPO
LSSHSJI\TSWYVIXS[MRHHVMZIRQSMWXYVIWLSYPHFIGSRWMHIVIH[LIRHIGMHMRKMJ
HIH
,34*
* 6IJIV
EROW8EFPIQE]FIYWIHEWEKYMHIJSVHIXIVQMR
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7IG% ;IPHW
% ;IEXLIVERHXIQTIVEXYVIGSRHMXMSRW -XMWVIGSQQIRHIHXLEXRS
[IPHMRKFIHSRI[LIRXLIFEWIQIXEPXIQTIVEXYVIJEPPWFIPS[*z'
6IJIV
XS7IGERH7IGJSVVIUYMVIQIRXW[LIR[IPHMRKFIPS[*z'
7IG% 0S[,]HVSKIR)PIGXVSHIWERH;IPHMRK4VSGIWWIW
% 0S[ XXIQTIVEXYVIW S[L]HVSKIR IPIGXVSHIW [MPP FI
LIPTJYP[LIR[IPHMRKMWTIVJSVQIHEXPS[XIQTIVEXYVIWIWTIGMEPP]MRXLI[IPHMRK
SJQEXIVMEPWQSVIXLERMRQQ
XLMGO
7IG% 8ERO%WWIQFP]
'SRWXVYGXMSRSTIRMRKWEVIYWIHF]XEROGSRWXVYGXSVWXSJEGMPMXEXIEGGIWWMRXS
XLIXEROJSVRYQIVSYWGSRWXVYGXMSRTYVTSWIWMRGPYHMRKXLITPEGIQIRXYWIERH
VIQSZEP SJ GSRWXVYGXMSR [IPHMRK SV TEMRXMRK IUYMTQIRX EW [IPP EW JSV IEWI SJ
GSRWXVYGXMSRSTIRMRKWQYWXGSQTP][MXLEPPHIWMKRJEFVMGEXMSR[IPHMRKMRWTIG
XMSR ERH XSPIVERGI VIUYMVIQIRXW SJ %27-%;;% ( %27-%;;% (
HSIWRSXGSRXEMRWTIGMEPVIUYMVIQIRXWJSVXLIYWIHIWMKRGPSWYVISVMRWTIGXMSRSJ
GSRWXVYGXMSRSTIRMRKW9RPIWWGSRWXVYGXMSRSTIRMRKWIRGSQTEWWXLIIRXMVILIMKLX
SJEWLIPPGSYVWIMXMWVIGSQQIRHIHXLEXXLISTIRMRKWFIVSYRHSVGSRWXVYGXIH[MXL
VSYRHIHGSVRIVW;LIRSTIRMRKWIRGSQTEWWMRKXLIIRXMVILIMKLXSJEWLIPPGSYVWI
EVIYWIHGSRWMHIVEXMSRWLSYPHFIKMZIRXSGYXFEGOSJXLILSVM^SRXEPWIEQWFI]SRH
XLIZIVXMGEPWMHIWSJSTIRMRKW0ET[IPHIHWLIPPGPSWYVITPEXIWEVIRSXVIGSQQIRHIH
YRPIWWXLIHIXEMPWSJXLIGSRWXVYGXMSRSTIRMRKTVIGPYHITSWXMRWXEPPEXMSRSJEFYXX
SJ%4-GERFIGSRWYPXIHJSVKYMHIPMRIWSRFYXX
HKQIRX QE] FI VIUYMVIHMR XLI ETTPMGEXMSR SJ%4-
GEYWIMXMW[VMXXIRJSVYWISRTIXVSPIYQSMPWXSVEKIXEROW
MXL%4-
HIZMEXMSRJVSQXLISVIXMGEPWLETI -XQE]FIRIGIWWEV]XS
E
0 \! 6X [LIRETTVSTVM
WXVYGXMSR%KEYKIPIRKXLSJ 6X MWVIGSQQIRHIHEXXLI
IVJIGXMSRVEXMSII\ 0
\
SJWLEPPFIQEMRXEMRIH[LIR
PIRKXLW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
7)'8-32% -274)'8-32%2(8)78-2+
6IJIVXS7IGSJJ
7IG% -RWTIGXMSR6ITSVX
-XMWVIGSQQIRHIHXLEXXLIMRWTIGXMSRSJXLIVEHMSKVETLWFIQEHIMQQIHM
I\XIRWMZI[IPHMRKMWGSQTPIXIH
WLSYPHHSXLIJSPPS[MRK
)\EQ
GEXMSRXIWXWMJWYGLXIWXWEVIVIUYMVIH
)\EQMRIEPPVEHMSKVETLWERHQEOIE[VMXXIRVITSVXWXEXMRK[LIXLIVWYGL
VEHMSKVETLWEVIEGGITXEFPIERHMJRSXVIEWSRW[L]XLI]EVIRSXERH[LIXLIVMR
XLIMRWTIGXSVvWSTMRMSRXLI[IPHMRKGSZIVIHF]WYGLXIWXWTIGMQIRWMWSJXLIUYEPMX]
VIUYMVIHF]XLMWWXERHEVHERHMWMREGGSVHERGI[MXLKSSH[SVOQERWLMT
VWX[IPHWF]ER]STIVEXSVEVIYRWEXMWJEGXSV]XLIMRWTIGXSVWLSYPH
VIUYMVIEHHMXMSREPXIWXWSJ[IPHWF]XLEXSTIVEXSV-JWYGLXIWXWGSRXMRYIXSFIYRWEX
MWJEGXSV]XLI[IPHIVWLSYPHFITVSLMFMXIHJVSQHSMRKJYVXLIV[IPHMRK
%JXIVXLIMRMXMEP[IPHMRKLEWFIIRWEXMWJEGXSVMP]GSQTPIXIHXLIMRWTIGXSV
QE]PIEZIXLINSFERHVIXYVRSRP]EXWYGLXMQIWEWMRLMWSVLIVNYHKQIRXMXMW
7IG% -RWTIGXMSRSJ;IPHIH.SMRXW
%
%HHMXMSREPMRWTIGXMSRWLSYPHFIGSRWMHIVIHJSVWTPMGI[IPHW
9RHIVGYX
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
7IG% 8IWXMRK
% %MVTVIWWYVISVZEGYYQXIWXMRK :EGYYQXIWXMRKMWTIVJSVQIH
WYVJEGIF]EWTSRKIVYFFIVKEWOIX7YMXEFPIGSRRIGXMSRWZEPZIWERHKEYKIWWLSYPH
FITVSZMHIH%FSYXMRQQ
SJWIEQYRHIVXIWXMWFVYWLIH[MXLEWSETWYHW
WSPYXMSRSVPMRWIIHSMP-RJVII^MRK[IEXLIVERSRJVII^MRKWSPYXMSRQE]FIRIGIW
JSEQTVSHYGIHF]EMVWYGOIHXLVSYKLXLI[IPHIHWIEQ%ZEGYYQGERFIHVE[R
SRXLIFS\F]ER]GSRZIRMIRXQIXLSHWYGLEWEGSRRIGXMSRXSEKEWSPMRISVHMIWIP
WLSYPHVIKMWXIVEZEGYYQSJEXPIEWXTWMO4E
GEXIHEGGYVEXIP]EXXLITVSTIVIPIZEXMSR
YVIYRMJSVQERHQMRMQYQWIXXPIQIRX
YTTSVXIH*PEX&SXXSQ8EROW
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
GSRGVIXIVMRK[EPPW8]TIERHJSYRHEXMSRWEVIVIGSQQIRHIHSRP]JSVHIWIVXGPM
QEXIWYRPIWWTVSZMWMSRWQEHIJSVHVEMREKIJVSQMRWMHIXLIVIXEMRIVVMRKGERIRWYVI
XLEX[EXIV[MPPRSXFIXVETTIHYRHIVXLIXEROFSXXSQSVEVSYRHXLIXEROWLIPPMJ
XLIXEROWIXXPIWVIPEXMZIXSXLIVIXEMRIVVMRK
TVSXIGXMSR
'EXLSHMG TVSXIGXMSR W]WXIQW EVI EZEMPEFPI JSV YRHIVFSXXSQ GSVVSWMSR
TVSXIGXMSR
'SRGVIXI WYVJEGIW XS FI KVSYXIH WLEPP FI JVII SJ SMP KVIEWI PEMXERGI ERH
SXLIV GSRXEQMRERXW 'SRGVIXI QYWX FI GPIER WSYRH ERH VSYKLIRIH XS IRWYVI
KSSHFSRH4VMSVXSTPEGIQIRXGSRGVIXIWYVJEGIWLSYPHFIFVSYKLXXSEWEXYVEXIH
WYVJEGIHV]GSRHMXMSR
7IG% (IXEMP(IWMKRSJ*SYRHEXMSRW
% ,IMKLXEFSZIKVSYRH
K %TVSNIGXMSRKVIEXIVXLERMRQQ
7)'8-32% 7)-71-'()7-+23*;%8)6
6IJIVXS7IGSJ
7IG% +IRIVEP
SHWQE]FIYWIH
QGSQTP]MRK[MXLXLIVIKYPEXSV]VIUYMVIQIRXWQE]FI
SVEHNYWXIHXSEFEWMWSJTIVGIRXERHTIVGIRX
ERHEVH%MWLEPPFIFEWIHSRXLIGEPGYPEXIHMQTYPWMZI
TIVGIRXHEQTIHWTIGXVYQ%GWLEPPFIFEWIHSRXLI
YWMRKXLITIVGIRXHEQTIHWTIGXVYQ
VEEVITVIWGVMFIHERHSRP]XLITIEOKVSYRHEGGIPIVE
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
77 ! 774 )U%
7 ! 774 )U%
;LIVI
77 ! QETTIHQE\MQYQGSRWMHIVIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVE
XMSRTIVGIRXHEQTIHEXWIGTIVMSHWXEXIHEWEQYPXMTPI
HIGMQEP
SJK
7 ! QETTIHQE\MQYQGSRWMHIVIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVE
XMSRTIVGIRXHEQTIHEXWIGTIVMSHWXEXIHEWEQYPXMTPIHIGMQEP
SJK
74 ! TIEOKVSYRHEGGIPIVEXMSRTIVGIRXHEQTIHWXEXIHEWEQYPXMTPI
HIGMQEP
SJK
7IG% (IWMKR)EVXLUYEOI+VSYRH1SXMSR
+VSYRH QSXMSR EGGIPIVEXMSRW VITVIWIRXIH F] VIWTSRWI WTIGXVE ERH GSIJ
J
KIRIVEPTVSGIHYVIMR[LMGLWTIGXVEPVIWTSRWIEGGIPIVEXMSRTEVEQIXIVWJSVXLIQE\M
QYQGSRWMHIVIHIEVXLUYEOIKVSYRHQSXMSRWEVIHIVMZIHYWMRK*MKYVIWXLVSYKL
IHSJXLIXERO7IPIGXMSRSJXLIETTVSTVMEXI7IMWQMG9WI
HMZMHYEP[LSMWJEQMPMEV[MXLXLIVMWOQEREKIQIRXKSEPW
RHMRKIRZMVSRQIRX
3GGYTERG]'EXIKSV]XS7IMWQMG9WI+VSYTJSVYWI[MXL
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
8EFPI% 7IMWQMGYWIKVSYT
7IMWQMG9WI+VSYT
3GGYTERG]'EXIKSV] - -- ---
- <
-- <
--- <
-: <
*MVIVIWGYIERHTSPMGIWXEXMSRW
,SWTMXEPWERHIQIVKIRG]XVIEXQIRXJEGMPMXMIW
4S[IVKIRIVEXMRKWXEXMSRWSVSXLIVYXMPMXMIWVIUYMVIHEWIQIVKIRG]FEGO
YTJEGMPMXMIWJSV7IMWQMG9WI+VSYT---JEGMPMXMIW
(IWMKREXIHIWWIRXMEPGSQQYRMGEXMSRGIRXIVW
;EXIVTVSHYGXMSRHMWXVMFYXMSRSVXVIEXQIRXJEGMPMXMIWVIUYMVIHXSQEMR
RSXMRHYWXVMEP
% 7IMWQMG9WI+VSYT-- 8EROWWIVZMRKXLIJSPPS[MRKX]TIWSJ
ETTPMGEXMSRWQE]FIEWWMKRIH7IMWQMG9WI+VSYT--YRPIWWEREPXIVREXMZISVVIHYR
HERXWSYVGIMWEZEMPEFPI
4S[IVKIRIVEXMRKWXEXMSRWERHSXLIVTYFPMGYXMPMX]JEGMPMXMIWRSXMRGPYHIH
MR7IMWQMG9WI+VSYT---FYXVIUYMVIHJSVGSRXMRYIHSTIVEXMSR
;EXIVERH[EWXI[EXIVXVIEXQIRXJEGMPMXMIWVIUYMVIHJSVTVMQEV]XVIEXQIRX
ERHHMWMRJIGXMSRJSVTSXEFPI[EXIV
WI+VSYT- 7IMWQMG9WI+VSYT-MWYWIHJSVXEROW
+VSYT---SV7IMWQMG9WI+VSYT--
-RTVIZMSYWIHMXMSRWXLIWIEHNYWXQIRXWSRP]ETTPMIH
EGGIPIVEXMSRTSVXMSRWSJXLIVIWTSRWI7MRGIXLIQMH
GEXIHSR7MXI'PEWW)SV*WSMPW[LIRXLIVIMWEORS[R
XLEXGERGEYWIVYTXYVISJXLIKVSYRHWYVJEGIEXXLI
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
TIVGIRXHEQTIH
TIVGIRXHEQTIH
7(7 7(
7EM!
8M
/7(
7EG!
8G
807(
7( 7EM!
8M
/807(
7EG!
8G
87 80
4IVMSH8MSV8GWIG
*MKYVI%(IWMKRVIWTSRWIWTIGXVE{KIRIVEPTVSGIHYVI
NEKKIHZEVMEXMSRW%7')VIUYMVIWXLEXXLITEVEQIXIV77(77FIXEOIREWXLIWTIGXVEP
RSX FI XEOIR PIWWXLER TIVGIRX SJ XLI TIEO WTIGXVEP EGGIPIVEXMSR EX ER] TIVMSH
7MQMPEVP]XLITEVEQIXIV77( WLEPPFIXEOIREWXLIKVIEXIV
REXWIGTIVMSHSVX[SXMQIWXLIWTIGXVEPEGGIPIVEXMSREX
7177ERH71 WLEPPFIXEOIREWXMQIW77(77ERH7(
IKIRIVEXIHMREGGSVHERGI[MXL7IGERHWLSYPH
I\XVIQILYQTWERHNEKKIHZEVMEXMSRW
KR VIWTSRWI WTIGXVYQ JSV MQTYPWMZI GSQTSRIRXW *SV
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
,(
*MKYVI% (IWMKRWTIGXVEPVIWTSRWIEGGIPIVEXMSRXLEXGEYWIWXLIXEROXSWPMHI77EMWPMHI
;8
7EMWPMHI!XER )U%
;M
;LIVI
7EMWPMHI ! HIWMKRWTIGXVEPVIWTSRWIEGGIPIVEXMSRXLEXGEYWIWXLIXEROXSWPMHI
TIVGIRXHEQTIHWXEXIHEWEQYPXMTPIHIGMQEP
SJK
; 8 ! XSXEP[IMKLXSJXEROGSRXIRXWMRTSYRHWHIXIVQMRIHF])U
;M !
XLIXEROWLIPPMRTSYRHWHIXIVQMRIHF])USV)U
WGSRWXVYGXIHSJWERHGVYWLIHVSGOSVEWTLEPXMGVSEH
XMSRMWWLS[RMR*MKYVI%
IH)PIZEXIH8EROW
WYTTSVXIH IPIZEXIH XEROW LEZI TIVJSVQIH JEZSVEFP]
EMPWEVIWYGLXLEX]MIPHMRKGERHIZIPSTMRXLIFVEGMRK
SRSVFYGOPMRKSJEWXVYX
XIHXEROWLEZIFIIRWYFNIGXIHXSPEVKIWIMWQMGJSVGIW
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
(,
*MKYVI% 'YVZIJSVSFXEMRMRKJEGXSV/
/T JSVXLIVEXMS(,
&IGEYWIXLIWIWXVYGXYVIWEVIHIWMKRIHMRXLIFYGOPMRKVERKIERHEVIRSXGETEFPISJ
]MIPHMRKXSVIPMIZIPSEHXLI]EVIWYWGITXMFPIXSFYGOPMRKYRHIVWIMWQMGSZIVPSEHERH
QYWXFIHIWMKRIHQSVIGSRWIVZEXMZIP]7XVYGXYVIWMRXLMWGEXIKSV]MRGPYHIXYFYPEV
WLEJXERHFIRXTPEXITIHIWXEPW%GSQTIRWEXMRKJEGXSVMRHIWMKRJSVWPIRHIVTIHIWXEP
XEROWMWXLEXXLIREXYVEPTIVMSHWEVIVIPEXMZIP]PSRKWSWIMWQMGPSEHQE]FIPIWWXLER
JSVEVMKMHWXVYGXYVI
7IG% +VSYRH7YTTSVXIH*PEX&SXXSQ8EROW
% 2EXYVEPV TIVMSHW *SV XL
SVSJ7IG%
8GQE]FIHIXIVQMRIHF])USV
F]XLIKVETLMGEPTVSGIHYVIYWMRK)U%ERH*MKYVI%
8G ! / T ( )U%
;LIVI
8G !
YVI%JSVXLIVEXMSSJ(,
MRJIIX
ZIVXYVRMRKQSQIRXEXXLIFSXXSQSJXLIWLIPP ER
R)U
JSVHIXIVQMRMRKXLISZIVXYVRMRKQSQIRXEX
1WMWYWIHMRXLIHIWMKRSJXLI
HSIWRSXHITIRHSRXLIX]TISJJSYRHEXMSR
ZI[IMKLXSJXEROGSRXIRXW GXMZIMQTYPWMZIERH
H;;GQE]FIHIXIVQMRIHF])UXLVSYKL)U
XLIVEXMSW;
;M ;
;8ERH;G ; ; 8SFXEMRIHJVSQ*MKYVI%
QXLIFSXXSQSJXLIWLIPPXSGIRXVSMHWSJXLIPEXIVEPWIMWQMG
;GQE]FIHIXIVQMRIHF])UXLVSYKL)USV
VEXMSW<
<M ,ERH
, <G ,SFXEMRIHJVSQ*MKYVI%
,
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
;M ;G
;8 ;8
(,
*MKYVI% 'YVZIWJSVSFXEMRMRKJEGXSVW;
;M ;
; 8ERH;G ;
; 8JSVXLIVEXMS(,
<G
,
<M
,
(,
*MKYVI%'YVZIWJSVSFXEMRMRKJEGXSVW<
<M ,ERH
, <G ,JSVXLIVEXMS
, (,
[RMR)UXLVSYKL)U
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
4 6
) X
'G ! TVIWWYVIWXEFMPM^MRKFYGOPMRKGSIJJMGMIRX
4 ! L]HVSWXEXMGTVIWWYVIEXTSMRXYRHIVGSRWMHIVEXMSRMRTSYRHWTIVWUYEVIMRGL
) ! XLIQSHYPYWSJIPEWXMGMX]
6 ! XLIVEHMYWSJXEROMRMRGLIW
X ! XLIXLMGORIWWSJXLITPEXIYRHIVGSRWMHIVEXMSR
ZIVXYVRMRKQSQIRXZEVMIWJVSQ^IVSEXXLIXSTSJXLIWLIPP
IWLIPPYRPIWWEQSVIVMKSVSYWEREP]WMWMWTIVJSVQIH
QMRIXLIWIMWQMGEPPS[EFPIPSRKMXYHMREPWLIPPGSQTVIWWMSR
F])UERH)USVSFXEMRIHJVSQ*MKYVI%
P HIWMKR EGGIPIVEXMSR 7IZIVEP SJ XLI IUYEXMSRW JSV
F]XLI7677QIXLSH;LIVIRSIUYEXMSRMWTVSZMHIHXLI
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
QYPXMTPMIHF]SVXLI7677QIXLSH
% *VIIFSEVH -JJVI
WSQI PSWWSJGSRXIRXWERHVSSJHEQEKIQE]SGGYVMJXLIXEROMWGSQTPIXIP] JYPP
HYVMRKERIEVXLUYEOI
% 7PMHMRKGLIGO ;LIR
WLIEVEXXLIXSTSJXLIJSYRHEXMSRI\GIIHWXLIEPPS[EFPIPEXIVEPWLIEV:
:%003;
;XLI
7IG% 4MTMRK'SRRIGXMSRW
SYXSJTPERIQSQIRXWMQTSWIHF]EXXEGLIHTMTMRKGSRRIGXMSRWERHEWWYGLEVI
WYWGITXMFPIXSXIEVMRKSJXLIWLIPPYRHIVWYFWXERXMEPPSEHWSJXLMWREXYVI%GGSVH
MRKP]%27-%;;%(%7')-&'ERHSXLIVWXEXIERHPSGEPGSHIWTVSLMFMX
0SEHWQE]FIMRHYGIHEWEVIWYPXSJWIXXPIQIRXYTPMJXSVQSZIQIRXSJTMTIHYIXS
PMRITVIWWYVI9WIGEYXMSR[LIRHIWMKRMRKEXXEGLIHTMTMRKW]WXIQWXLEXMRGSVTSVEXI
*] 0
]Y ! )U%
XXF
XLIFEWISJXLIWLIPPMRMRGLIW
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
0 ! VIUYMVIH[MHXLSJXLIFSXXSQERRYPYWQIEWYVIHJVSQXLIMRWMHISJXLI
WLIPPMRJIIXHIXIVQMRIHF])U
XF ! HIWMKRXLMGORIWWSJXLIFSXXSQERRYPYWMRMRGLIW
7)'8-32% %08)62%8-:)()7-+2&%7-7
6IJIV
XS7IGSJJ
7IG% %PXIVREXMZI(IWMKR&EWMW
7IGXMSRSJ%27-%;;%(TVSZMHIWVYPIWJSVXLIHIWMKRSJG]PMRHVMGEP
WLIPPTPEXIWJSVWXERHTMTIWERHVIWIVZSMVWFEWIHSREYRMXXIRWMPIWXVIWWSJTWM
JSVYWIJSVWLIPPTPEXIWQE]LEZIHYGXMPIXSFVMXXPIXVERWMXMSRVERKIWKVIEXIVXLERXLI
EQFMIRXXIQTIVEXYVISJYWIXLI[SVOMRKWXVIWWYRHIV7IGXMSRHIWMKRWLEWFIIR
TLMPSWSTL]LEWVIWYPXIHMRWEJIWXVYGXYVIW
7XIIPW [MXL GSRXVSPPIH GLIQMGEP ERH EPPS] GSQTSWMXMSRW XLEX NYWXMJ] LMKLIV
XIRWMPI[SVOMRKWXVIWWIWEVIEZEMPEFPI7IGXMSRTVSZMHIWEREPXIVREXMZIHIWMKRFEWMW
ZSMVW-RGPYHIHEVIWTIGMEPHIWMKRVYPIWXIQTIVEXYVIPMQMXW[SVOMRKWXVIWWPIZIPW
VIWXVMGXMSRW SR WLIPP TIRIXVEXMSRW ERH EHHMXMSREP MRWTIGXMSR VIUYMVIQIRXW [LIR
WXVIWWIWEPPS[IHYRHIV7IGXMSREVIGSQTEVEFPIXS[SVOMRKWXVIWWPIZIPWEPPS[IH
RMRHYWXVMIWEPPS[EFPIWXVIWWHIWMKRTVSZMWMSRWSJ%-7'
VEXMSRWEVIMRGSVTSVEXIHERHMRGVIEWIHQEXIVMEPVIUYMVI
RHXIWXMRKEVIVIUYMVIH
RLMKLP]EGXMZIWIMWQMGVIKMSRWGSRWMHIVEXMSRWLSYPHFI
QMGFYGOPMRKVIWMWXERGIXLEX7IGXMSRXEROW[MPPLEZI
WM^IXEROFYMPXXS7IGXMSRHIWMKRWXVIWWIW&IGEYWIXLI
GOIVXLERMXW7IGXMSRGSYRXIVTEVXXLI7IGXMSRXERO
WXERGIXSXLIWIPSEHW7IPIGXMSRSJTVSTIVWIMWQMGHIWMKR
XSFSXL7IGXMSRERH7IGXMSRXEROW+IRIVEPP]7IG
IJSVXEROWSZIVKEPPSRWQ
RSQMREP
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
% %TTPMGEFMPMX] ;LIR 7IGXMSR MW YWIH XLI VIUYMVIQIRXW SJ
7IGEVIWYTIVWIHIHMREHHMXMSRXSXLSWISJ7IGXMSR3XLIVVIUYMVIQIRXW
7IGXMSR
% ;IPHH ;LIR 7IGXMSR HIWMKR MW
YWIHRSXGLXSYKLVIUYMVIQIRXWQE]ETTP]XSXLIWLIPPQEXIVMEPIPIGXVSHIWERH
[IPHMRKTVSGIHYVIW
7IG% 1EXIVMEPW
% (IWMKRQIXEPXIQTIVEXYVI
M 2SVQEPP]XLIHIWMKRQIXEPXIQTIVE
XYVIJSVEXEROMWHIXIVQMRIHMREGGSVHERGI[MXL7IG7TIGMEPGSRHMXMSRW
XLEXQMKLXWYTTSVXXLIYWISJEREPXIVREXI(18EVILIEXIHSVMRWYPEXIHXEROW
% 3XLIVQEXIVMEPVIUYMVIQIRXW
V (IGSVEXMZITMPEWXIVWEVIRSXERIG
IWWEV]XEROGSQTSRIRXERHVIUYMVITEVXMGYPEVGEVI[LIR[IPHIHHMVIGXP]XSLMKLIV
WXVIWWIHWLIPPW
% 4PEXI RIGOW VIMRJSVGMRK TPEXIW ERH MRWIVX TPEXIW 8]TMGEP
HIXEMPWJSVEXXEGLMRKRIGOWVIMRJSVGMRKTPEXIWERHMRWIVXX]TIVIMRJSVGIQIRXWJSV
RS^^PIWERHQERLSPIWI\GITXJSV%781%QEXIVMEPQE]FIJSYRHMR%4-
%
8IQTSVEV]EXXEGLQIRXWXSWLIPPGSYVWIWSJER]7IGXMSR
QEXIVMEPWWLSYPHFIQEHITVMSVXS[IPHMRKSJXLIWLIPPNSMRXW
7IG% +IRIVEP(IWMKR
VIWYPXMRGSQTEVEXMZIP]XLMRWLIPPWERH[MRHKMVHIVWMRXIVQIHMEXIFIX[IIRVSSJERH
FSXXSQQE]FIVIUYMVIH7II7IGJSVJSVQYPEWYWIHXSHIXIVQMRI[LIXLIVWLIPP
2SEPPS[ERGIJSVGSVVSWMSRMWVIUYMVIHF]XLMWWIGXMSR-XMWEWWYQIHXLEX
SXIGXMSR[MPPFIQEMRXEMRIHWSXLEXGSVVSWMSRHSIW
SVGSVVSWMSRMWHIWMVIHXLIEPPS[ERGIJSVTEVXWXLEX
ERHJSVTEVXWXLEX[MPPRSXFIMRGSRXEGX[MXL[EXIV
7LSVXXEROW[MPPVIUYMVIXLMGOIVWLIPPWERHXEPPXEROW
RKXLIJSVQYPEMR7IG[LIRGSQTEVIHXSXLIWLIPP
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%44)2(-<&
(IJEYPX'LIGOPMWX
GLIGOPMWXWYQQEVM^IWXLISTXMSRWERHXLIGSVVIWTSRHMRKHIJEYPXJSVIEGLSTXMSRMJ
RSJYVXLIVHMVIGXMSRMWTVSZMHIH
7IGXMSR 3TXMSR (IJEYPX
&SXXSQGETEGMX]PIZIP&'0
JSVKVSYRH
(IXEMPWSJ[IPHIHNSMRXW *YVRMWLMRKHIXEMPWSJ[IPHIHNSMRXWMWRSX
VIUYMVIH
1MPPXIWXVITSVXW *YVRMWLMRKQMPPXIWXVITSVXWMWRSXVIUYMVIH
7XIIPTMTINSMRXW
[IPHIH
WLS[RMR*MKYVI[MPPFIYWIHJSVWTIGMEP[MRH
VIKMSRW
;MRHPSEHWWLEPPFIFEWIHSRZIPSGMX]TVIWWYVI
WEQILIMKLXEWXLIWXVYGXYVIERHJXQ
[MHIVXLERXLITVSNIGXIHEVIESJXLIWXVYGXYVI
SVWIMWQMG 'SQFMRMRKWRS[PSEH[MXL[MRHSVWIMWQMG
PSEHWMWRSXVIUYMVIH
LIPPKMVHIVW
FIYWIHXSHIXIVQMRILIMKLXLMR)U
L
[IIRVSSJ 4VMQMRKSVTEMRXMRKSJGSRXVEGXWYVJEGIW
FIX[IIRVSSJTPEXIWERHVEJXIVWMWRSXVIUYMVIH
'SVVSWMSREPPS[ERGIMWRSXVIUYMVIHJSVTEVXW
MRGSRXEGX[MXL[EXIVERHTEVXWRSXMRGSRXEGX
[MXL[EXIV
EHHIHXSXLIXLMGORIWWVIUYMVIHF]HIWMKRERH
RSXXLIQMRMQYQXLMGORIWW7II7IG
JSVI\GITXMSRJSVFSXXSQTPEXIWJSVKVSYRH
DDDDDDDDDDDDDDDDDDDD
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
%TTPMGEXMSRSJGSVVSWMSREPPS[ERGIJSV
WXVYGXYVEPWIGXMSRW ETTPMIHEWEXSXEPTIVIPIQIRXIK[IFSV
WGVI[IHSV[IPHIHGSRRIGXMSRMJPIWWXLER
EGSEVWIGSVVSWMSRVIWMWXERXWGVIIRIUYMZEPIRXXS
WGVI[IHSV[IPHIHGSRRIGXMSRMJPIWWXLER
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
MWRSXVIUYMVIH
&YXXNSMRXWWYFNIGXXSWIGSRHEV]WXVIWWJSV .SMRXWWLEPPFIHSYFPI[IPHIHERHQE]FI
FEWIQIXEPWSJXLMGORIWWKVIEXIVXLER TEVXMEPSVGSQTPIXINSMRXTIRIXVEXMSR[IPHW
MRQQ
MR7IGERHXLEXXIQTIVEXYVIWLEPPFI
QEMRXEMRIHJSVEHMWXERGISJJSYVXMQIWXLI
TPEXIXLMGORIWWELIEHSJXLIEVGEW[IPHMRK
TVSKVIWWIW
;VMXXIRMRWTIGXMSRVITSVX
MRWTIGXIHEWWIXJSVXLMRXLIWXERHEVHMWRSX
VIUYMVIH
6EHMSKVETLWERHMRWTIGXMSRVIGSVHW *YVRMWLMRKVEHMSKVETLWERHMRWTIGXMSRVIGSVHW
MWRSXVIUYMVIH
,]HVSXIWX
'SQFMRMRKWRS[PSEH[MXL[MRHSVWIMWQMG
PSEHWMWRSXVIUYMVIH
W[MRHPSEH
OW
WEJIX]JEGXSVQE]FIVIHYGIHXS[LIR
W[MRHPSEH
TIWERH
WEJIX]JEGXSVQE]FIVIHYGIHXS[LIR
JSVGVSWW
WLEPPEGGSQQSHEXIERHMRWXEPPEXMSRWLEPP
GSQTP][MXLXLIXSPIVERGIWKMZIRMR
7IG
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
8SPIVERGIWSRERGLSVMRWXEPPEXMSRJSVWMRKPI
TIHIWXEPXEROW WLEPPEGGSQQSHEXIERHMRWXEPPEXMSRWLEPP
GSQTP][MXLXLIXSPIVERGIWKMZIRMR
7IG
7ERHGYWLMSRKVEHI
YRMJSVQP]YT[EVHXSXLIGIRXIVSJXLIXERO
[MXLEQMRMQYQWPSTISJMRQQ
ZIVXMGEPXSJXQ
LSVM^SRXEP
7ERHGYWLMSR %RSMPIHWERHGYWLMSRWLEPPFITVSZMHIH
+VSYX +VSYXQE]FIGIQIRXzWERHKVSYXSV
GSQQIVGMEPKVSYX
+VSYX +VSYXQE]FIGIQIRXzWERHKVSYXSV
GSQQIVGMEPKVSYX
8SPIVERGIWSRERGLSVMRWXEPPEXMSRJSVKVSYRH
WLEPPEGGSQQSHEXIERHMRWXEPPEXMSRWLEPP
GSQTP][MXLXLIXSPIVERGIWKMZIRMR
7IG
,IMKLXSJJSYRHEXMSREFSZIKVSYRH 8STSJJSYRHEXMSRWLEPPFIEXPIEWXMR
&YS]ERG]
FYS]ERG]MWRSXVIUYMVIH
'SRGVIXI[SVO 'SRGVIXI[SVOWLEPPGSQTP][MXL%'-
4PEGMRKGSRGVIXI 'SRGVIXIJSVXLIVMWIVERHGSPYQRTMIVWWLEPPFI
TPEGIHQSRSPMXLMGEPP]
(IWMKRIEVXLUYEOIKVSYRHQSXMSR (IWMKRIEVXLUYEOIKVSYRHQSXMSRWLEPPFI
HIXIVQMRIHF]XLIKIRIVEPTVSGIHYVI
7IG
SVMJVIUYMVIHF]XLIWXERHEVHXLI
HIXIVQMRIXLI7MXI'PEWW
VIUYMVIHF]XLIWXERHEVH
JSV
FIXEOIRJVSQEHIWMKRWTIGXVYQHIXIVQMRIH
F]XLIKIRIVEPTVSGIHYVI7IG
SV
TVSGIHYVI7IG
JSV
FIXEOIRJVSQEHIWMKRWTIGXVYQHIXIVQMRIH
F]XLIKIRIVEPTVSGIHYVI7IG
SV
TVSGIHYVI7IG
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+)
:IVXMGEPHIWMKREGGIPIVEXMSRJSVGVSWWFVEGIH
GSPYQRWYTTSVXIHIPIZEXIHXEROW
LSVM^SRXEPHIWMKREGGIPIVEXMSRF]XLIHMVIGX
HIWMKREGGIPIVEXMSRFIMRKQYPXMTPMIHF]SV
F]XLI7677QIXLSH
:IVXMGEPHIWMKREGGIPIVEXMSRJSVTIHIWXEPX]TI
IPIZEXIHXEROW
LSVM^SRXEPHIWMKREGGIPIVEXMSRF]XLIHMVIGX
HIWMKREGGIPIVEXMSRFIMRKQYPXMTPMIHF]SV
F]XLI7677QIXLSH
:IVXMGEPHIWMKREGGIPIVEXMSRJSVKVSYRH
LSVM^SRXEPHIWMKREGGIPIVEXMSRF]XLIHMVIGX
HIWMKREGGIPIVEXMSRFIMRKQYPXMTPMIHF]SV
F]XLI7677QIXLSH
*VIIFSEVHVIUYMVIQIRXWJSVKVSYRH
VIUYMVIQIRXWSJ8EFPI
7IMWQMGHIWMKRSJVSSJJVEQMRKERHGSPYQRW 7IMWQMGHIWMKRSJVSSJJVEQMRKERHGSPYQRWMW
RSXVIUYMVIH
7IMWQMGHIWMKRSJVSSJJVEQMRKERHGSPYQRW -JWIMWQMGHIWMKRSJVSSJJVEQMRKERHGSPYQRW
PSEHWMWRSXVIUYMVIH
7PMHMRKGLIGOJSVKVSYRHWYTTSVXIH %WPMHMRKGLIGOJSVWIMWQMGPSEHWMWRSX
VIUYMVIH
HIWMKRHMWTPEGIQIRXWKMZIRMR8EFPI
%TTPMGEFMPMX]SJ7IGXMSR
( M P
PS[IWXSRIHE]QIEREQFMIRXXIQTIVEXYVI
JVSQ*MKYVITPYW*z'
FIGETEFPISJ[MXLWXERHMRKXLIVQEPI\TERWMSR
GEYWIHF]EXIQTIVEXYVIVERKISJz*XS
*z'XS'
%PYQMRYQHSQIVSSJQEXIVMEPWWLEPPLEZIE
7IEPERXWWLEPPFIWMPMGSRIGSQTSYRHW
GSRJSVQMRKXS%781'
4VIJSVQIHKEWOIXQEXIVMEPWLEPPFIQEHISJ
WMPMGSRISVRISTVIRI
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%;;%(
%JYPPWIXSJWEXMWJEGXSV]I\EQMREXMSRERH
RSXVIUYMVIH
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
SRERHEHZSGEG]XSMQTVSZIXLIUYEPMX]ERH
VKIWXSVKERM^EXMSRSJ[EXIVTVSJIWWMSREPWMR
IF]YRMXMRKXLIIJJSVXWSJXLIJYPPWTIGXVYQ
XL[IFIGSQIFIXXIVWXI[EVHWSJ[EXIVJSV
4VMRXIHSR6IG]GPIH4ETIV
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8