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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 'EXIKSV]1EXIVMEPW    1MRM
 1MRMQYQ(IWMKR8IRWMPI7XVIWWIW %RRYPYW  
MR7LIPP4PEXIWMR'SRXEGX;MXL % 7IMWQMG9WI+VSYT  
;EXIV  

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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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XLIEHHMXMSRSJVIUYMVIQIRXWJSVXLIYWISJWXIIPTMTIEWXYFYPEVGSPYQRWERHE[MRH

SRFEPGSRMIWERHPEHHIVWERHYRMXWXVIWWIWJSVGSQFMREXMSRWSJ[MRHWIMWQMGERHSXLIV

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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
IPIZEXIHXEROWERHWXERHTMTIW[EWGLERKIHI\XIRWMZIP]QEOMRKJSYRHEXMSRHIWMKRE
TEVXSJXLIVIUYMVIQIRXW4VSGIHYVIWJSVWSMPMRZIWXMKEXMSR[IVIVIGSQQIRHIH
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ERHETTIRHM\&(MEKVEQWJSV'LIGOMRK3ZIVXYVRMRKSJ)PIZEXIH8EROW[IVIEHHIH

MRGSVTSVEXIHMRXS7IGXMSR--SJXLIJSVI[SVHERHXLIWIGXMSRWHIEPMRK[MXLJSYRHE
XMSRW[IVIMRGSVTSVEXIHMRXS7IGXMSR7IGXMSR[EWVIZMWIHXSMRGPYHIMRWTIG
XMSRERHXIWXMRKVIUYMVIQIRXWXLEX[IVIJSVQIVP]MR7IGXMSRERH7IGXMSRERH
ETTIRHM\IW%ERH&3XLIVEHHMXMSRWMRGPYHIHVIUYMVIQIRXWJSVEHHMXMSREPEGGITX
EFPIWXIIPWHIWMKRVIUYMVIQIRXWJSVWIMWQMGVIWMWXERGIEJSVQYPEJSVG]PMRHVMGEPWLIPP

IPMQMREXIHERHVIJIVIRGIQEHIXSXLIGLEVXWMRXLI%71)&SMPIVERH4VIWWYVI:IW
WIP'SHI7IGXMSR:---SVXSXLIMHIRXMGEPGLEVXWMR%QIVMGER4IXVSPIYQ-RWXMXYXI
%4- 7XERHEVH;IPHIH7XIIP8EROWJSV3MP7XSVEKI%WIGXMSRGSZIVMRKTIV
QMWWMFPIMRWTIGXMSRF]EMVGEVFSREVGKSYKMRK[EWEHHIHXS7IGXMSR1EXIVMEPWJSV

HM\'ERHXLIVIUYMVIQIRXWJSVMQTEGXXIWXMRK[IVII\TERHIH
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TSVEXMRKHIWMKRVYPIWJSVXLMWX]TI SJXERO2I[HIWMKRVYPIW[IVIMRGPYHIHJSVGSP
YQRWSJIPIZEXIHXEROWLEZMRKIGGIRXVMG[SVOTSMRXGSRRIGXMSRW%WIGXMSRGSZIVMRKXLI
HIWMKRGSRWMHIVEXMSRWJSVWXVYXW[EWEHHIH*SVGSQFMRIHWXVIWWIWXLIYRMXWXVIWWIWJSV
[MRHERHWIMWQMGJSVGIW[IVIMRGVIEWIHJVSQTIVGIRXXS TIVGIRX7LIPPTPEXIW
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
HEXEEVIEZEMPEFPI
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[LMPIVIXEMRMRKMXWXMXPIHIWMKREXMSREWETTIRHM\'
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8EFPI[EWEHHIHXSGPEVMJ]XLMGORIWWPMQMXEXMSRWERHWTIGMEPQEXIVMEPVIUYMVIQIRXW
6IUYMVIQIRXWJSV[MRHIWGEPEXMSRJSVLIMKLXWKVIEXIVXLERJX Q ERH[MRH
PSEHWSRWLVSYHW[IVIEHHIH*M\IHTIVGIRXEKIWIMWQMGHIWMKRPSEHW[IVIIPMQMREXIH
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[IVI WXEXIH EW E JYRGXMSR SJ QEXIVMEP GPEWW [LMGL MW E JYRGXMSR SJ QEXIVMEP ]MIPH
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TVIWWMSRVMRKW[IVIEHHIH%RGLSVEKIVIUYMVIQIRXW[IVII\TERHIHERHE[MRHSZIV
XYVRMRKGLIGOJSVKVSYRHWYTTSVXIHXEROW[EWEHHIH;IPHMRWTIGXMSRJSVXIRWMSR
FVEGMRKJSVGVSWWFVEGIHGSPYQRWYTTSVXIHIPIZEXIHXEROW[EWI\TERHIHXSMRGPYHI


MRKWMRWYTTSVXTIHIWXEPW[IVIEHHIH'VMXIVMEJSVEGGIWWSVMIWMRGPYHMRKWEJIX]KVMPPW

HMRKERH[IPHVIMRJSVGIQIRX PMQMXW[IVIEHHIH
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XXSQTPEXIWSJKVSYRHWYTTSVXIHXEROW[IVIEHHIH

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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
7IMWQMG HIWMKR PSEH IUYEXMSRW [IVI VIZMWIH XS JSPPS[ XLI 9RMJSVQ &YMPHMRK
'SHIJSVQEX%RI[WIMWQMGQETSJXLI9RMXIH7XEXIW[EWMRGPYHIHEPSRK[MXLRI[
ERHVIZMWIHIUYEXMSRWJSVGEPGYPEXMRKWYGLXLMRKWEWL]HVSH]REQMGWIMWQMGLSSTXIR
WMPIWXVIWWIWERHWPSWLMRK[EZILIMKLXXSHIXIVQMRIQMRMQYQJVIIFSEVHJSVKVSYRH

%TTIRHM\'SJXLITVIZMSYWIHMXMSR[EWMRGSVTSVEXIHMRXLIWXERHEVHEW7IGXMSR
ERHVIJIVIRGIWXERHEVHW[IVIQSZIHXS7IGXMSR)PIGXVSHIGVMXIVMEERHVIUYMVIQIRXW

ERHRYQFIVSJ[IPHNSMRXMRWTIGXMSRW[IVIYTHEXIHXSMQTVSZIUYEPMX]GSRXVSP
%RI[7IGXMSRIRXMXPIH7XVYGXYVEPP]7YTTSVXIH%PYQMRYQ(SQI6SSJW[EW
EHHIH
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GSRWXVYGXIHSJ[IPHIHGEVFSRWXIIPXLEXEVIYWIHXSWXSVI[EXIVEXEXQSWTLIVMGTVIWWYVI
%PPGSRXVEGXYEPPERKYEKI[EWVIQSZIHERHRSRQERHEXSV]VIUYMVIQIRXW[IVIQSZIHXS

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JSVHIXIVQMRMRKXLIEPPS[EFPIPSGEPFYGOPMRKGSQTVIWWMZIWXVIWWJSVWLIPPW[IVIEHHIH
1IXLSHTIVQMXWERMRGVIEWIMRXLIEPPS[EFPIWXVIWWHYIXSTVIWWYVIWXEFMPM^EXMSRERH
MWFEWIHSRERSRPMRIEVFYGOPMRKEREP]WMW1IXLSHTIVQMXWETEVXMEPMRGVIEWIMRXLI

EPPS[EFPIPSGEPFYGOPMRKGSQTVIWWMZIWXVIWW[EWVIREQIH1IXLSH*SVVSSJVEJXIVW
HIWMKRIHJSVVSSJPMZIPSEHSJPFJX  SVPIWWEPPS[EFPIWXVIWWIW[IVIPMQMXIHXSXLSWISJ
%QEXIVMEP*SVVSSJVEJXIVWHIWMKRIHJSVVSSJPMZIPSEHKVIEXIVXLERPFJX LMKLIV

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PI\ERHIV&IPP(VMZI6IWXSR:%

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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
TVSXIGXMSRFIVIQSZEFPI[EWEHHIHJSVIPIZEXIHXEROW)PIGXVMGEPMWSPEXMSRVIUYMVIQIRXW
[IVIEHHIHJSVHMWWMQMPEVQIXEPWMRWMHIXLIXEROFIPS[XLI8'0
7IGXMSR %;;%( XMXPIH7M^MRKSJ+VSYRH7YTTSVXIH7XERHTMTIWERH
6IWIVZSMVW[EWHIPIXIH

 XMQIWXLITYFPMWLIHQMRM

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[IVIEHHIH1IEWYVIQIRXERHHSGYQIRXEXMSRVIUYMVIQIRXWJSVWLIPPWHIWMKRIHF]

FVEGMRKWTPMGI[IPHW[EWMRGVIEWIHXS  XMQIWXLITYFPMWLIHQMRMQYQ]MIPHWXVIRKXL
SJXLIFVEGMRKQEXIVMEP
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7IMWQMG PSEHW [IVI VIZMWIH XS EPMKR [MXL XLI WIMWQMG PSEH VIUYMVIQIRXW SJ
*)1%ERHTVSTSWIH%7')[LMGLEVIFEWIHSREQE\MQYQGSRWMHIVIH
IEVXLUYEOIKVSYRHQSXMSRJSVERIZIRX[MXLETIVGIRXTVSFEFMPMX]SJI\GIIHERGI
[MXLMRE]IEVTIVMSH VIGYVVIRGIMRXIVZEPSJETTVS\MQEXIP]]IEVW +IRIVEP

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WWMQMPEVXSXLSWISJ%7')[IVIEHHIHJSV

SVEPPXEROW

:IVQSRX%ZIRYI2;7YMXI;EWLMRKXSR('

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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%TTIRHM\%'SQQIRXEV]JSV;IPHIH'EVFSR7XIIP8EROWJSV;EXIV7XSVEKI[EW
EHHIHXSTVSZMHIFEGOKVSYRHMRJSVQEXMSRJSVQER]SJXLIVIUYMVIQIRXWGSRXEMRIHMR
XLIWXERHEVH6IGSQQIRHEXMSRWJSVERXIRREWERHVIPEXIHIUYMTQIRX[IVIMRGPYHIH
%TTIRHM\&(IJEYPX'LIGOPMWX[EWEHHIHXSEWWMWXYWIVWSJXLIWXERHEVH

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97)4%  IRXIVIH MRXS E GSSTIVEXMZI EKVIIQIRX [MXL E GSRWSVXMYQ PIH F] 27*
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8


%RRI\%w8S\MGSPSK]6IZMI[ERH)ZEPYEXMSR4VSGIHYVIWxXS27*%27-HSIW
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%27-%;;%(HSIWRSXEHHVIWWEHHMXMZIWVIUYMVIQIRXW9WIVWSJXLMWWXER
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 (IXIVQMRIEHHMXMZIWVIUYMVIQIRXWMRGPYHMRKETTPMGEFPIWXERHEVHW
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DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
XLI VIUYMVIQIRXW GSRXEMRIH LIVIMR -R WYGL GEWIW PSGEP VIKYPEXMSRW WYTIVWIHI XLI
VIUYMVIQIRXW SJXLMWWXERHEVH ;LIVIPSGEPQYRMGMTEPGSYRX]SVWXEXIKSZIVRQIRX
VIUYMVIQIRXW I\MWX WYGL VIUYMVIQIRXW EVI XS KSZIVR ERH XLMW WXERHEVH WLSYPH FI
MRXIVTVIXIHXSWYTTPIQIRXXLIQ-XMWXLITYVGLEWIVvWVIWTSRWMFMPMX]XSWYTTPIQIRXSV
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VIJIVXSXEROWFYX[LIVIXLITYVGLEWIVMRXIRHWWYGLWXMTYPEXMSRWXSETTP]XSXLIXERO
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SJPFJX 2Q ERHMXMWMRXIRHIHXLEXXLIXEROVSSJFIHIWMKRIHJSVXLMWPSEH

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WXERHEVHFIQIX%XEROGERRSXFIVITVIWIRXIHEWER%27-%;;%(XEROMJMX
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%RRYEP MRWTIGXMSR ERH QEMRXIRERGI SJ XLI I\TSWIH WMHI SJ XLI XERO WLIPPXS
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DDDDDDDDDDDDDDDDDDDD \\

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
2*4% HSGYQIRX2*4%;EXIV8EROWJSV4VMZEXI*MVI4VSXIGXMSRJSVLIEXIVWM^
MRK4YVGLEWIVWEVIGEYXMSRIHEKEMRWXEPPS[MRKMGIFYMPHYTJSVMRWYPEXMSR[LMGLQE]
FVIEOPSSWIERHHEQEKIXLIXERO

MRK%27-%;;%'7XERHEVHJSV(MWMRJIGXMSRSJ;EXIV7XSVEKI*EGMPMXMIWWLSYPH
FIGSRWYPXIHJSVVIGSQQIRHIHTVSGIHYVIWJSVHMWMRJIGXMSRSJ[EXIVWXSVEKIJEGMPMXMIW
3JXIR MX MWHIWMVEFPI JSV XLI TYVGLEWIV XS TIVJSVQ XLI HMWMRJIGXMSR XS IPMQMREXIXLI
RIGIWWMX]JSVXLITEMRXMRKGSRWXVYGXSVXSVIXYVREJXIV[EVHSVXSWXERHF]YRXMPXLIMRWMHI
TEMRXLEWHVMIHGSQTPIXIP]-JHMWMRJIGXMSRMWXSFIHSRIF]IMXLIVXLIXEROSVTEMRXMRK
GSRWXVYGXSVXLITYVGLEWIVQYWXWTIGMJ]XLIQERRIVMR[LMGLHMWMRJIGXMSRMWXSFIHSRI

EVIRSXVIUYMVIQIRXWSJ%27-%;;%(;LIRE[IPHIHWXIIPXEROMWXSFITYV
GLEWIHYRHIVXLMWWXERHEVHXLITYVGLEWIVWLSYPHTVSZMHIXLIJSPPS[MRK

XLIWXVYGXYVIXSFIIVIGXIHF]GYWXSQEV]QIXLSHW
 ;EXIVEXXLITVSTIVTVIWWYVIJSVXIWXMRKEWVIUYMVIHERHJEGMPMXMIWJSVHMW
TSWEPSJ[EWXI[EXIVEJXIVXIWXMRK
 %WYMXEFPIVMKLXSJ[E]JVSQXLIRIEVIWXTYFPMGVSEHXSXLIIVIGXMSRWMXI
 1EXIVMEPWJYVRMWLIHF]XLITYVGLEWIVXSFIYWIHF]XLIGSRWXVYGXSVJSVGSR
WXVYGXMSRSJXLIXERO
 %KISXIGLRMGEPMRZIWXMKEXMSRSJXLITVSNIGXWMXIXLEXTVSZMHIWXLIMRJSVQEXMSR
PMWXIHMR7IG

 *SYR
 %PP PEFSV ERH QEXIVMEPW I\GITX QEXIVMEPW TVSZMHIH F] XLI TYVGLEWIV RIG
RGPYHMRKXLIJSYRHEXMSRWEGGIWWSVMIWERHXIWXMRK

WSJFSXLXLITYVGLEWIVERHXLIGSRWXVYGXSVEWTVI

ZMHIH F] TYVGLEWIV JSV ER IPIZEXIH XERO


MVIQIRXW JSV XLI HIWMKR GSRWXVYGXMSR MRWTIGXMSR

&EXXIV]QEVGL4EVO5YMRG]1%

\\M

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
ERHXIWXMRKSJXLIXERO[MXLSYXER]HIWMKREXMSRSJ[LMGLTEVX]QYWXTIVJSVQXLIWI
XEWOW*SVXLMWVIEWSRXLIJSPPS[MRKMRJSVQEXMSRWLSYPHFITVSZMHIHF]XLITYVGLEWIV
 RHEVH XS FI YWIH{XLEX MW %27-%;;% ( ;IPHIH 'EVFSR
7XIIP8EROWJSV;EXIV7XSVEKISJPEXIWXVIZMWMSR
 ;LIXLIV GSQTPMERGI [MXL 27*%27-  (VMROMRK ;EXIV 7]WXIQ

 'ETEGMX]
 &SXXSQ GETEGMX] PIZIP &'0  SV XST GETEGMX] PIZIP 8'0  EFSZI XST SJ
JSYRHEXMSR
 8]TISJVSSJ
 ,IEHV
 (MEQIXIVERHX]TISJVMWIV
 0SGEXMSRSJWMXI
 (IWMVIHXMQIJSVGSQTPIXMSR
 2EQISJERHHMWXERGIXSRIEVIWXXS[R
 2EQISJERHHMWXERGIXSRIEVIWXVEMPVSEHWMHMRK
 8]TISJVSEHEZEMPEFPIJSVEGGIWWXSXLIWMXIERH[LIXLIVMXMWTYFPMGSVTVMZEXI
 %ZEMPEFMPMX]SJIPIGXVMGTS[IV[LSJYVRMWLIWMXEX[LEXJIIMJER][LEXZSPX
EKI[LIXLIVHMVIGXSVEPXIVREXMRKGYVVIRXERHMJEPXIVREXMRKGYVVIRX[LEXG]GPIERH
TLEWI
 %ZEMPEFMPMX]SJGSQTVIWWIHEMVTVIWWYVIZSPYQIERHJIIMJER]
 ;LIXLIVHIXEMPWSJEPP[IPHIHNSMRXWEVIXSFITVSZMHIH 7IG 
 ;LIXLIVQMPPXIWXVITSVXWEVIVIUYMVIH 7IG 
 (IXEMPWSJSXLIVJIHIVEPWXEXISVTVSZMRGMEPERHPSGEPVIUYMVIQIRXW 7IG 
 8]TISJT

KQE]RSXFIVIHYGIHMJXEROMWPSGEXIH[LIVI
YVIMW”* z”' SV[EVQIV 7IG 
EP[MRHVIKMSR WTIGMJ] XLI FEWMG[MRHWTIIH

XSFIEHHIHXSTEVXWXLEX[MPPFIMRGSRXEGX[MXL
SRXEGX[MXL[EXIV 7IG 
HJSVMRWTIGXMSRERHTEMRXMRK[LIRELSVM^SRXEP
R 7IG 
HIVW ERH ER] EHHMXMSREP EGGIWWSVMIW VIUYMVIH

IGSRRIGXMSRWERHX]TIERHWM^ISJTMTIXSFI

\\MM

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 ;LIXLIVEWEJIX]KVMPPEXXLIXSTSJXLIVMWIVMWVIUYMVIH 7IG 
 ;LIXLIVEVIQSZEFPIWMPXWXSTMWVIUYMVIH 7IG 
 3ZIV
FEPGSR]WM^ISJTMTITYQTMRKERHHMWGLEVKIVEXIW 7IG 
 ;LIXLIVWEJIX]GEKIWVIWXTPEXJSVQWVSSJzPEHHIVLERHVEMPWSVSXLIVWEJIX]
HIZMGIWEVIVIUYMVIHERHSR[LMGLPEHHIVWERH[LIXLIVVIUYMVIQIRXWMRI\GIWWSJ
37,%'*64EVXEVIVIUYMVIH 7IG  4YVGLEWIVMWXSWTIGMJ]FIKMR
RMRKPSGEXMSRSJSYXWMHIXEROPEHHIVMJSXLIVXLEREXEPIZIPSJJX Q EFSZIKVEHI
7IG 
 ;LIXLIV E WTIGMEP TVIWWYVIZEGYYQWGVIIRIH ZIRX SV E TVIWWYVIZEGYYQ
VIPMIJQIGLERMWQMWVIUYMVIHJSVXLIXEROZIRX 7IG 
 6IUYMVIQIRXWJSVER]EHHMXMSREPEGGIWWSVMIWVIUYMVIHMRGPYHMRKTVSZMWMSRW
JSVERXIRREWERHVIPEXIHIUYMTQIRX 7IG 
 ;LIX
 *SV FYXXNSMRX [IPHW WYFNIGX XS WIGSRHEV] WXVIWW [LIXLIV GSQTPIXI NSMRX
TIRIXVEXMSRMWXSFITVSZMHIHEXNSMRXWMRFEWIQIXEPWSJXLMGORIWWIWKVIEXIVXLER  MR
QQ  7IG  
 ;LIXLIVWIEP[IPHMRKMWVIUYMVIHERHMJWS[LIVIMXMWVIUYMVIH 7IG 
 ;LIXLIVXLITYVGLEWIV[MPPTVSZMHIWLSTMRWTIGXMSR
 ;LIXLIVE[VMXXIRVITSVXMWVIUYMVIHGIVXMJ]MRKXLEXXLI[SVO[EWMRWTIGXIH
EWWIXJSVXLMR7IG
 ;LIX
7IG 
 /MRHWSJTEMRXSVTVSXIGXMZIGSEXMRKWERHRYQFIVSJGSEXWJSVMRWMHIERHSYX
WMHIWYVJEGIW WII%27-%;;%(7XERHEVHJSV'SEXMRK7XIIP;EXIV7XSVEKI8EROW 
 7SMP MRZIWXMKEXMSR 7IG   MRGPYHMRK JSYRHEXMSR HIWMKR GVMXIVME X]TI
RFIPS[I\MWXMRKKVEHI7MXI'PEWWJSVWIMWQMGEVIEW
RGPYHMRKJEGXSVSJWEJIX] 7IG  9RPIWW

S[ I\MWXMRK KVEHI [LIR E TMPIWYTTSVXIH JSYRHE


VSZMWMSRWJSVIWXEFPMWLMRKGVMXIVMEJSVGSQTIRWEXMSR
ERKIWVIWYPXMRKJVSQZEV]MRKWYFWYVJEGIGSRHMXMSRW

MWXVEXMSR'SRWXMXYXMSR%ZIRYI2;;EWLMRKXSR('

\\MMM

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8

JSV&YMPHMRKWEVIETTPMGEFPIXSXLIGSRGVIXI[SVO 7IG 
 :IVX

 7IMWQMG9WI+VSYTJSVXLIXERO 7IG 


 ;LIX
 ;LIXLIVXLMVHTEVX]MRWTIGXMSR[MPPFIYWIHF]XLITYVGLEWIVERHJSV[LMGL
MXIQW
---% -RJSVQEXMSRXSFITVSZMHIHF]TYVGLEWIVJSVEWXERHTMTISVVIWIVZSMV KVSYRH
ERHEVHTVSZMHIWQMRMQYQVIUYMVIQIRXWJSVXLI
HIWMKRGSRWXVYGXMSRMRWTIGXMSRERHXIWXMRKSJXLIXERO[MXLSYXER]HIWMKREXMSRSJ
[LMGLTEVX]QYWXTIVJSVQXLIWIXEWOW*SVXLMWVIEWSRXLIJSPPS[MRKMXIQWWLSYPHFI
TVSZMHIHF]XLITYVGLEWIV
 RHEVH XS FI YWIH{XLEX MW %27-%;;% ( ;IPHIH 'EVFSR
7XIIP8EROWJSV;EXIV7XSVEKISJPEXIWXVIZMWMSR
 ;LIXLIV GSQTPMERGI [MXL 27*%27-  (VMROMRK ;EXIV 7]WXIQ

 'ETEGMX]
 8'0EFSZIXSTSJJSYRHEXMSR
 8]TISJVSSJ
 0SGEXMSRSJWMXI
 (IWMVIHXMQIJSVGSQTPIXMSR
 2EQISJERHHMWXERGIXSRIEVIWXXS[R
 2EQISJERHHMWXERGIXSRIEVIWXVEMPVSEHWMHMRK
 8]TISJVSEHEZEMPEFPIJSVEGGIWWXSXLIWMXIERH[LIXLIVMXMWTYFPMGSVTVMZEXI
 %ZEMPEFMPMX]SJIPIGXVMGTS[IV[LSJYVRMWLIWMXEX[LEXJIIMJER][LEXZSPX
IRXERHMJEPXIVREXMRKGYVVIRX[LEXG]GPIERH

VTVIWWYVIZSPYQIERHJIIMJER]
HNSMRXWEVIXSFITVSZMHIH 7IG 
IVIUYMVIH 7IG 
SVTVSZMRGMEPERHPSGEPVIUYMVIQIRXW 7IG 

KQE]RSXFIVIHYGIHMJXEROMWPSGEXIH[LIVI
YVIMW”* z”' SV[EVQIV 7IG 
EP[MRHVIKMSRWTIGMJ]XLIFEWMG[MRHZIPSGMX]

\\MZ

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 'SVVSWMSREPPS[ERGIMJER]XSFIEHHIHXSTEVXWXLEX[MPPFIMRGSRXEGX[MXL
[EX
[LIREXEROMWXSGSQTP][MXL7IGXMSR
 7M^IE
 0SGEXMSR SJ QERLSPIW PEHHIVW ERH EHHMXMSREP EGGIWWSVMIW VIUYMVIH
7IGXMSR 
 2YQFIVERHPSGEXMSRSJTMTIGSRRIGXMSRWERHX]TIERHWM^ISJTMTIXSFI
EGGSQQSHEXIH


7IG 
 ;LIXLIVEVIQSZEFPIWMPXWXSTMWVIUYMVIH 7IG 
 3ZIV 
GLEVKIVEXIW 7IG 
 ;LIXLIVWEJIX]GEKIWVIWXTPEXJSVQWVSSJzPEHHIVLERHVEMPWSVSXLIVWEJIX]
HIZMGIW EVI VIUYMVIH ERH SR [LMGL PEHHIVW ERH [LIXLIV VIUYMVIQIRXW MR I\GIWW SJ
37,%'*64EVXEVIVIUYMVIH 7IG  4YVGLEWIVMWXSWTIGMJ]FIKMRRMRK
PSGEXMSRSJSYXWMHIXEROPEHHIVMJSXLIVXLEREXEPIZIPSJJX Q EFSZIXLIPIZIPSJ
XLIXEROFSXXSQ 7IG 
 ;LIXLIV E WTIGMEP TVIWWYVIZEGYYQWGVIIRIH ZIRX SV E TVIWWYVIZEGYYQ
VIPMIJQIGLERMWQMWVIUYMVIHJSVXLIXEROZIRX 7IG 
 6IUYMVIQIRXWJSVER]EHHMXMSREPEGGIWWSVMIWVIUYMVIHMRGPYHMRKTVSZMWMSRW
JSVERXIRREWERHVIPEXIHIUYMTQIRX 7IG 
 ;LIX
 *SV FYXXNSMRX [IPHW WYFNIGX XS WIGSRHEV] WXVIWW [LIXLIV GSQTPIXI NSMRX
TIRIXVEXMSRMWXSFITVSZMHIHEXNSMRXWMRQEXIVMEPWSJXLMGORIWWIWKVIEXIVXLER   MR
SVXEROWXLEXEVIXSGSQTP][MXL7IGXMSRGSQ
JSVEPPFYXX[IPHIHWLIPPNSMRXW
VIUYMVIHERHMJWS[LIVIMXMWVIUYMVIH 7IG 
[MPPTVSZMHIWLSTMRWTIGXMSR
XMWVIUYMVIHGIVXMJ]MRKXLEXXLI[SVO[EWMRWTIGXIH

MZIGSEXMRKWERHRYQFIVSJGSEXWVIUYMVIHJSVMRWMHI
HISJFSXXSQ WII%27-%;;%( 
 MRGPYHMRKJSYRHEXMSRHIWMKRGVMXIVMEX]TISJ
YRHEXMSRFIPS[I\MWXMRKKVEHI7MXI'PEWWJSVWIMWQMG

\\Z

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
EVIEWERHHIWMKRWSMPFIEVMRKTVIWWYVIMRGPYHMRKJEGXSVSJWEJIX] 9RPIWWSXLIV
V

 4MPI X]TI ERH HITXL FIPS[ I\MWXMRK KVEHI [LIR E TMPIWYTTSVXIH JSYRHE

EHNYWXQIRXHYIXSTMPMRKPIRKXLGLERKIWVIWYPXMRKJVSQZEV]MRKWYFWYVJEGIGSRHMXMSRW
 ;LIX
7IG 
 ;LIX
JSV&YMPHMRKWEVIETTPMGEFPIXSXLIGSRGVIXI[SVO 7IG 
 :IVX

 7IMWQMG9WI+VSYTJSVXLIXERO 7IG 


 ;LIX
 ;LIXLIV WIMWQMG HIWMKR SJ VSSJ JVEQMRK ERH GSPYQRW MW VIUYMVIH 7IG
 ERHEQSYRXSJPMZIPSEHWXSFIYWIH
 ;LIXLIVHIWMKRMREGGSVHERGI[MXL7IGXMSRMWEPPS[IHSVVIUYMVIH 7IG
  *SV XEROW HIWMKRIH YRHIV 7IGXMSR  WTIGMJ] XLI HIWMKR QIXEP XIQTIVEXYVI
7IG 
 ;LIX
7IG 
 ;LIXLIVXLMVHTEVX]MRWTIGXMSR[MPPFIYWIHF]XLITYVGLEWIVERHJSV[LMGL
MXIQW
---& -RJSVQEXMSRXS&I4VSZMHIH;MXL&MH
---& -RJSVQEXMSR XS FI TVSZMHIH [MXL XLI FMH JSV ER IPIZEXIH XERO
JSPPS[MRKMRJSVQEXMSRWLSYPHFITVSZMHIHF]XLIFMHHIVJSVERIPIZEXIHXERO
QIRWMSRW SJ XLI XERO ERH XS[IV MRGPYHMRK XLI
8'0WM^IWSJTVMRGMTEPQIQFIVWERHXLMGORIWW
[IV%PWSXLIQE\MQYQ[MRHSVWIMWQMGKVSWW

IWSJEPPEGGIWWSVMIW
YHIH
IH [MXL XLI FMH JSV E WXERHTMTI SV VIWIVZSMV
PS[MRKMRJSVQEXMSRWLEPPFITVSZMHIH

SVVIWIVZSMVWLS[MRK
XMSRMWYWIH 
ERHWLIPPLIMKLX

DDDDDDDDDDDDDDDDDDDD \\ZM

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
G WLIPPTPEXI[MHXLWXLMGORIWWIWERHKVEHIW
H SSJ WYTTSVX
WXVYGXYVI MJER] 
I FSXXSQXLMGORIWW
J XLMGORIWW[MHXLERHKVEHISJFYXX[IPHIHERRYPYW MJER] 
K X]TIWM^IERHUYERXMX]SJQIGLERMGEPERGLSVW MJER] 
 FIVREQIWERHWM^IWSJEPPEGGIWWSVMIW
 4EMRXMRKMRJSVQEXMSRMJMRGPYHIH
---' 1SHMM %R]QSH
SVXIVQMRSPSK]MRXLMWWXERHEVHQYWXFITVSZMHIHMRXLIGSRXVEGXHSGYQIRXW
-: 1ENSV 6IZMWMSRW MXMSR SJ XLI WXERHEVH MRGPYHIW RYQIVSYW
GSVVIGXMSRWYTHEXIWERHRI[QEXIVMEPXSGPEVMJ]WSQISJXLII\MWXMRKVIUYMVIQIRXW
 7IGXMSR[EWVIZMWIHXSWLS[XLIPEXIWXIHMXMSRSJVIJIVIRGIW
 7IGX

(MZ[EWEHHIHEWEREGGITXEFPIQIXLSHJSVIZEPYEXMRKPSGEPWLIPPSVTIHIWXEPWXVIWW
JSVERGLSVGLEMVHIWMKRWXLEXEVIFEWIHSREHIXEMPIHEREP]WMW
 7IGXMSR[EWVIZMWIHXSMRGPYHIERIVIGXMSRXSPIVERGIQYPXMTPMIVJSVIPIQIRXW

ERHWYFNIGXXSWQEPPGSQTVIWWMZIWXVIWWIW
 7IGXMSR  [EW VIZMWIH XS QEOI PIEO XIWXMRK SJ XLI FSXXSQXSWLIPP NSMRX

 7IGXMSR[EWVIZMWIHXSRSXVIUYMVIEWMXIVIWTSRWIEREP]WMWJSVWLSVXTIVMSH

XS GPEVMJ] XLI (18XLMGORIWW VIUYMVIQIRX JSV


PW[LIRMQTEGXWEVITVSZMHIH
QIVSSJWGSRWXVYGXIHSJEPYQMRYQ[EWHIPIXIHERH
%;;%(
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QIRXEXWXERHEVHW$E[[ESVK

\\ZMM

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
%27-%;;%(
6IZMWMSRSJ%27-%;;%(

%;;%7XERHEVH

;IPHIH'EVFSR7XIIP8EROW
JSV;EXIV7XSVEKI

7)'8-32 +)2)6%0

7IG 7GSTI

HIWMKRGSRWXVYGXMSRMRWTIGXMSRERHXIWXMRKSJRI[[IPHIHGEVFSRWXIIPXEROWJSV
XLIWXSVEKISJ[EXIVEXEXQSWTLIVMGTVIWWYVI
 8EROVSSJW %PPXEROWWXSVMRKTSXEFPI[EXIVWLEPPLEZIVSSJW8EROW
WXSVMRKRSRTSXEFPI[EXIVQE]FIGSRWXVYGXIH[MXLSYXVSSJW
   -XIQWRSXGSZIVIH
W ERHEVHHSIWRSXGSZIVEPPHIXEMPWSJHIWMKR
SJXLIPEVKIZEVMIX]SJWM^IWERHWLETIWSJXEROW(IXEMPW
PPFIHIWMKRIHERHGSRWXVYGXIHXSFIEHIUYEXIERHEWWEJI

SQTSWMXIXEROGSRWXVYGXMSR;MXLXLII\GITXMSRSJEPY
XERHEVHHSIWRSXGSZIVXEROWGSRWXVYGXIH[MXLQEXIVMEPW

('SEXMRK7XIIP;EXIV7XSVEKI8EROWERH%27-
SRSJ;EXIV7XSVEKI*EGMPMXMIW 
SH ;MXLXLII\GITXMSRSJVIMRJSVGIHGSRGVIXIJSYRHE
IHSRXLIEPPS[EFPIWXVIWWHIWMKRQIXLSH

EXIH8EROWJSV;EXIV7XSVEKI


'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

7IG MXMSRW

 'ETEGMX] SPYQIMRKEPPSRW PMXIVW XLEXQE]FIVIQSZIHJVSQ

&'0 
 'SRWXVYGXSV X]XLEXJYVRMWLIWXLI[SVOERHQEXIVMEPWJSVTPEGI
QIRXERHMRWXEPPEXMSR
 )PIZEXIHXERO %GSRXEMRIVSVWXSVEKIXEROWYTTSVXIHSREXS[IV
 ,IEHVERKI
V XMGEPHMWXERGIFIX[IIRXLI8'0ERH&'0
 4SXEFPI
P [EXIV ;EXIV XLEX MW WEJI ERH WEXMWJEGXSV] JSV HVMROMRK ERH
GSSOMRK
 4YVGLEWIV SR GSQTER] SV SVKERM^EXMSR XLEX TYVGLEWIW ER]
QEXIVMEPWSV[SVOXSFITIVJSVQIH
 6IWIVZSMV %KVSY
WLIPPLIMKLXIUYEPXSSVWQEPPIVXLERMXWHMEQIXIV
 7XERHTMTI %KVSY
WLIPPLIMKLXKVIEXIVXLERMXWHMEQIXIV
 8ERO %RIPIZEXIHXEROEWXERHTMTISVEVIWIVZSMV
 ;EXIVPIZIPW PS[MRK[EXIVPIZIPWEVIYWIHMRXLMWWXERHEVH
 &SXXSQGETEGMX]PIZIP &'0  IVPIZIPEFSZI[LMGLXLIWTIGM

&'0WLEPPFIXLI[EXIVPIZIPMRXLIXEROWLIPP[LIRXLIXEROMWIQTXMIHXLVSYKLXLI

 1E\MQYQ STIVEXMRK PIZIP 130 

8'0 

JSV XLI JSYRHEXMSR XERO ERH EGGIWWSVMIW WLEPP FI


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Copyright © 2011 American Water Works Association. All Rights Reserved.
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Copyright © 2011 American Water Works Association. All Rights Reserved.
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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Copyright © 2011 American Water Works Association. All Rights Reserved.
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Copyright © 2011 American Water Works Association. All Rights Reserved.
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
DDDDDDDDDDDDDDDDDDDD

4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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;)0()( '%6&32 78))08%2
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WLEPPFIEWJSPPS[WJSVGSQTVIWWMSRQIQFIVWGEVV]MRK[IMKLXSVTVIWWYVISJXERO
GSRXIRXWJSVGSQTVIWWMSRQIQFIVWGEVV]MRKPSEHWJVSQ[MRHSVWIMWQMGSV
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 (SYFPIGYVZIHE\MW]QQIXVMGEPGSRMGEPERHG]PMRHVMGEPWIGXMSRW
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TSVXGSRXEMRMRKXLIPSRKMXYHMREPE\MWSJXLIWXVYGXYVISVQIQFIVMWGSQTVIWWMZI
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FME\MEPXIRWMSRGSQTVIWWMSRSVYRME\MEPGSQTVIWWMSR &ME\MEPGSQTVIWWMSR[LIR
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TSVXWXLEXHSRSXGSRXEMR[EXIV
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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6 

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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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8 /7 *36;%8)67836%+) 

8EFPI %PPS[EFPIPSGEPFYGOPMRKGSQTVIWWMZIWXVIWW JSVGPEWWQEXIVMEPW


X6 *0 TWM *0 14E X6 *0 TWM *0 14E X6 *0 TWM *0 14E
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
            
    
    
    
    
    
    
    
    
    
    
    
    
    
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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  "  

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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8 /7 *36;%8)67836%+) 

8EFPI %PPS[EFPIE\MEPGSQTVIWWMZIWXVIWW
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 


WXVIRKXL**] IUYEPXSSVKVIEXIVXLERTWM 14E 
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XLSWIJSYRHMRWMRKPITIHIWXEPIPIZEXIHXEROW
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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 VSWXEXMGTVIWWYVIWLEPPRSXI\GIIHXLIL]HVSWXEXMGTVIWWYVIEXSTIV

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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

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 8STWLIPPKMVHIV 8EROW[MXLSYXVSSJWWLEPPLEZIEXSTKMVHIVSVERKPI
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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SVREQIRXEPVSSJ?XSVYWAXVERWMXMSRI\MWXWX[SXLMVHWSJXLIXVERWMXMSR

L QE]FIQIEWYVIHJVSQXLI

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X ! XLIEZIVEKIEWSVHIVIHWLIPPXLMGORIWWQMRYWGSVVSWMSREPPS[ERGIMR
MRGLIWJSVXLIZIVXMGEPHMWXERGIL
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XLIHIWMKRLIMKLXWLEPPFIXEOIREWL
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

;LIVI
XYRMJSVQ ! XLIYRMJSVQEWSVHIVIHXLMGORIWWQMRYWGSVVSWMSREPPS[ERGIMRXS
[LMGLXLIIRXMVIWLIPP[MPPFIXVERWJSVQIHMRMRGLIW
XEGXYEP ! XLIEWSVHIVIHXLMGORIWWQMRYWGSVVSWMSREPPS[ERGISJXLIWLIPP
GSYVWIFIMRKXVERWJSVQIHMRMRGLIW
 JXLIXVERWTSWIH[MHXLSJIEGLGSYVWI[MPPKMZIXLILIMKLXSJER
IUYMZEPIRXXVERWJSVQIHWLIPP*SVIUYEPWXEFMPMX]EFSZISVFIPS[XLIMRXIVQIHMEXI
[MRHKMVHIVXLIKMVHIVWLSYPHFIPSGEXIHEXXLIQMHLIMKLXSJXLIXVERWJSVQIHWLIPP

WLIPPF]XLIJSVIKSMRKXLMGORIWWVIPEXMSRWLMTYWMRKXLIEGXYEPXLMGORIWWSJXLIWLIPP

XLMWGSYVWI
 7IGXMSRVIUYMVIH ;LIRM
WLEPPFITVSTSVXMSRIHMREGGSVHERGI[MXLXLIJSVQYPE
4E[ )U 
7!L( 


;LIVI
7 ! QMRMQYQVIUYMVIHWIGXMSRQSHYPYWSJXLIMRXIVQIHMEXIKMVHIV
MRGPYHMRKETSVXMSRSJXLIXEROWLIPPJSVEHMWXERGISJXLIPIWWIVSJX
SV 6X  EFSZIERHFIPS[XLIVMRKEXXEGLQIRXXSXLIWLIPP MR
GYFMGMRGLIW

 8IRWMSRERHGSQTVIWWMSRVMRKW %XNYRGXYVIWMRWLIPPTPEXIW[LIVIXLI


QIVMHMSREPJSVGIWEVIHMWGSRXMRYSYWEXIRWMSRSVGSQTVIWWMSRVMRKMWSJXIRVIUYMVIH
XSVIWMWXXLIGMVGYQJIVIRXMEPJSVGIWKIRIVEXIHF]HMWGSRXMRYSYWQIQFVERIJSVGIW
WXVIWWIWEVIPMQMXIHXSXLSWIWLS[RMR8EFPIWERH8S
XLIVMRKXLIWLIPPEHNEGIRXXSXLIHMWGSRXMRYMX]QE]FI
VEQE\MQYQHMWXERGISJ 6X ¡IEGL[E]JVSQXLI
I6MWXLIRSVQEPVEHMYWSJXLIXEROWIGXMSRYRHIVGSR
6 
X
XMWXLIXLMGORIWWSJXLIXEROWIGXMSRYRHIVGSRWMHIVEXMSR

YMVIQIRXW 6SSJWY
WMRKXLIEPPS[EFPIWXVIWWHIWMKRTVSZMWMSRWSJ%-7'[MXL
SVI\GITXMSRW

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

 0EXIVEPWYTTSVXSJVEJXIVW 6SSJTPEXIWQE]FIEWWYQIHXSTVSZMHI


XLI RIGIWWEV] PEXIVEP WYTTSVX SJ VSSJ VEJXIVW JVSQ XLI JVMGXMSR FIX[IIR XLI VSSJ

E XVYWWIWERHSTIR[IFNSMWXWYWIHEWVEJXIVW F VEJXIVWLEZMRKERSQMREPHITXL
KVIEXIVXLERMR QQ  G VEJXIVWLEZMRKEWPSTIKVIEXIVXLERMRERH
H VEJXIVWWYTTSVXMRKMRWYPEXIHGSRIVSSJW;LIRFVEGMRKMWVIUYMVIHXSTVSZMHI
XLIRIGIWWEV]PEXIVEPWYTTSVXFVEGMRKWLEPPGSRJSVQXSXLIVIUYMVIQIRXWSJ%-7'
;LIVIXLI VSSJ TPEXI MWMRGSVTSVEXIH MRXS FYMPXYTVEJXIVWIGXMSRWXLI VSSJTPEXI
X
XSRIEGLWMHI
 1MRMQYQVSSJWPSTI MQYQVSSJWPSTIWLEPPFI  MR
 'SPYQR HIWMKR MQYQ WPIRHIVRIWW VEXMS /0V
V JSV XLI
VSSJWYTTSVXMRKGSPYQRWWLEPPFI[LIVI0MWXLIPEXIVEPP]YRWYTTSVXIHPIRKXL
V
ERHVMWXLIVEHMYWSJK]VEXMSRSJXLIGSPYQRFSXLMRMRGLIW'SPYQRWWLEPPFI
HIWMKRIHYWMRKXLIEPPS[EFPIWXVIWWHIWMKRTVSZMWMSRWSJ%-7''SPYQRWWYFNIGXXS
PEXIVEPPSEHWWLEPPFIHIWMKRIHEWFIEQGSPYQRW
 6EJXIVHIWMKR 6SSJVEJXIVWWLEPPFIHIWMKRIHYWMRKXLIEPPS[EFPI
WXVIWWHIWMKRTVSZMWMSRWSJ%-7'JSV%QEXIVMEP[LIRXLIVSSJHIWMKRPMZIPSEH
MWPFJX 2Q SVPIWW*SVVSSJHIWMKRPMZIPSEHWKVIEXIVXLERPFJX 
2Q VSSJVEJXIVHIWMKRQE]YXMPM^ILMKLIVEPPS[EFPIWXVIWWIW[LIRYWMRK

EJSVIQIRXMSRIHVIWXVMGXMSRSREPPS[EFPIWXVIWWHSIWRSXETTP]XSSXLIVVSSJWYTTSVX
QIQFIVWWYGLEWGSPYQRWERHKMVHIVW
 4PEGIQIRX SJ VEJXIVW 6SSJ VEJXIVW ERH XVYWWIW WLEPP FI TPEGIH
EFSZIXLIXSTGETEGMX]PIZIP2STEVXWLEPPTVSNIGXFIPS[XLIXSTGETEGMX]PIZIP
 ' M 9RPI 
XIWERHVEJXIVWMWRSXVIUYMVIH
XIVWTEGMRK 1E\MQYQVEJXIVWTEGMRKJSVWYTTSVXIH

0! X  )U 


;(0


WMRMRGLIW
EGMRKEXQE\MQYQVEHMYWMRMRGLIW
HTPYWPMZIPSEH MRTSYRHWTIVWUYEVIJSSX

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

 7IEP[IPHMRKGSPYQRW 'SPYQRWQEHIJVSQX[SSVQSVIWXVYG


XYVEPWLETIWWLEPPFIWIEP[IPHIHXLIMVJYPPLIMKLXEXEPPEHNSMRMRKWYVJEGIW-REGGIW
WMFPIWYVJEGIWYRHIVGSPYQRFEWIWWLEPPFITVMQIHERHTEMRXIHTVMSVXSIVIGXMSR
 7YTTSVXIHGSRI VSSJW *SV WYTTSVXIH GSRI VSSJW VIUYMVMRK QYP
XMTPIGSPYQRWERHMRXIVQIHMEXIWYTTSVXKMVHIVWXLIVEJXIVWQE]FIWIXHMVIGXP]SR

 0EXIVEPWYTTSVXSJGSPYQRW (IXEMPWWLEPPTVSZMHIPEXIVEPWYTTSVX


EXXLIFEWIERHXSTSJGSPYQRW
 7IPJWYTTSVXMRK HSQI YQFVIPPE ERH GSRI VSSJW 7IPJWYTTSVXMRK
J

GSQTP][MXLXLIVIUYMVIQIRXWSJ%4-7IPJWYTTSVXMRKHSQIVSSJWGSRWXVYGXIH
SJEPYQMRYQWLEPPGSQTP][MXLXLIVIUYMVIQIRXWSJ%27-%;;%(
7IG ']PMRHVMGEP7LIPP4PEXIW

XIRXWWLEPPFIGEPGYPEXIHF]XLIJSVQYPE
LLT(+
X! )U 
W)
;LIVI
X ! XLIVIUYMVIHHIWMKRWLIPPTPEXIXLMGORIWWMRMRGLIW
LT ! XLILIMKLXSJPMUYMHJVSQ8'0XSXLIFSXXSQSJXLIWLIPPGSYVWIFIMRK
HIWMKRIHMRJIIX
( ! XLIRSQMREPXEROHMEQIXIVMRJIIX
+!
WXVIWWMRTSYRHWTIVWUYEVIMRGL

KMXYHMREP NSMRXW MR EHNEGIRX GMVGYQJIVIRXMEP GSYVWIW


VMREPMKRQIRX.SMRXWGVSWWMRKIEGLSXLIVWLEPPFIKVSSZIH
XLVSYKLXLIMRXIVWIGXMSRW

ERGLSVEKI *SV KV 
GLERMGEPERGLSVEKIWLEPPFITVSZMHIH[LIRXLI[MRHSV

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

8EFPI ;IPHHIWMKRZEPYIW{XEROTPEXINSMRXW

8]TISJ.SMRX 8IRWMSR 'SQTVIWWMSR


(SYFPIKVSSZIFYXXNSMRX[MXLGSQTPIXINSMRXTIRIXVEXMSR  
(SYFPIKVSSZIFYXXNSMRX[MXLTEVXMEPNSMRXTIRIXVEXMSR    
ERH[MXLXLIYR[IPHIHTSVXMSRPSGEXIHWYFWXERXMEPP]EXXLI
QMHHPISJXLIXLMRRIVTPEXI
7MRKPIKVSSZIFYXXNSMRX[MXLWYMXEFPIFEGOMRKWXVMTSV  
IUYMZEPIRXQIERWXSIRWYVIGSQTPIXINSMRXTIRIXVEXMSR
 
SJNSMRX
j j
 <  <
 
SXLIVNSMRXIHKI
k k
SVFSXLIHKIWSJXLINSMRX[IPHWIMXLIVGSRXMRYSYWSV  <; =;  <; =;
X X
MRXIVQMXXIRX
-R[LMGL>>
XLMGORIWW ERH88
j-R[LMGL<<
k-R[LMGL<ERH
< =
=EVIXLIVEXMSWSJXLIPIRKXLWSJMRXIVQMXXIRX[IPHW ; ERH;
;VIWTIGXMZIP]XSXLIPIRKXLSJXLI
NSMRXI\TVIWWIHEWEHIGMQEP;;ERH; ;EVIXLIWM^IWSJXLI[IPHWSRIEGLIHKISJXLINSMRXVIWTIGXMZIP] ;
;
[MPPFI^IVSJSVENSMRX[IPHIHSRP]SRSRIIHKI ERH8 8
IRXXLMGORIWWIW 

WIMWQMGPSEHWI\GIIHXLIPMQMXWJSVWIPJERGLSVIHXEROW1IGLERMGEPERGLSVEKIWLEPP
EP[E]WFITVSZMHIHJSVIPIZEXIHXEROW
 7TEGMRK
YQERGLSVWTEGMRKWLEPPRSXI\GIIHXLIJSPPS[MRK
KPITIHIWXEPXEROW[MXLERSQMREPFEWIHMEQIXIVPIWW

WMRKPITIHIWXEPXEROW[MXLERSQMREPFEWI HMEQIXIV

ZEPYISJXLIERGLSVWLEPPFIEHNYWXIHJSVERGLSVWTEG

]WTEGIHI\GITX[LIVIMRXIVJIVIRGI[MXLXEROSTIR
RSXTIVQMX%XPSGEXMSRW[LIVIXEROSTIRMRKWSVXERO
SVX[SERGLSVWRSQSVIXLERX[SERGLSVWEHNEGIRX

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

XSXLIMRXIVJIVIRGIQE]FIQSZIHEQE\MQYQSJTIVGIRXSJXLIYRMJSVQWTEG
MRK%WTIGMEPEREP]WMWMWVIUYMVIHEXPSGEXMSRW[LIVIXEROSTIRMRKWSVXEROEGGIW
WSVMIWMRXIVJIVI[MXLQSVIXLERX[SERGLSVW
 1MRMQYQRYQFIVSJERGLSVFSPXW *SVWMRKPITIHIWXEPXEROWERH

WLEPPFI*SVGVSWWFVEGIHQYPXMGSPYQRXEROWXLIQMRMQYQRYQFIVSJERGLSV
FSPXWTIVGSPYQRWLEPPFI
 7XVIRKXL SJ ERGLSV EXXEGLQIRX %RGLSV EXXEGLQIRXW WLEPP FI
HIWMKRIHWYGLXLEXXLIERGLSV]MIPHWFIJSVIXLIERGLSVGLEMVMJYWIHERHERGLSV

GLEMVEXXEGLQIRXERHXEROWLIPPSVTIHIWXEP
 8]TIWSJERGLSVW
W %RGLSVWJSVIPIZEXIHXEROWWLEPPFIERGLSVFSPXW

WXVETW
 9RMXX WXVIWWIW
 7XEXMGPSEHW S[EFPIYRMXXIRWMSRWXVIWWJSV%781%
%781 * ERH %781 % +VEHI & ERGLSV FSPXW WLEPP FI EW KMZIR MR
8EFPI*SVERGLSVFSPXWQEHIJVSQQEXIVMEPWSXLIVXLERXLSWIPMWXIHMR7IG
ERHJSVEPPSXLIVERGLSVX]TIWXLIEPPS[EFPIWXVIWWJSVWXEXMGPSEHGEWIWWLEPPFIXLI
PIWWIVSJXMQIWXLITYFPMWLIHQMRMQYQ]MIPHWXVIWWSVXMQIWXLITYFPMWLIH
QMRMQYQYPXMQEXIWXVIWWSJXLIQEXIVMEP
 ;MRHPSEHW *SV[MRHPSEHGEWIWXLIEPPS[EFPIYRMXXIRWMSRWXVIWW
JSVERGLSVWWLEPPFIXLIFEWMGEPPS[EFPIYRMXWXVIWWJSVXLIERGLSV[MXLMRGVIEWIWMJ
PM FP 7 
EHW S[EFPIYRMXXIRWMSRWXVIWWJSVWIMWQMGPSEHW
*ERH%781* [IPHEFPI ERGLSVFSPXW
*SV%781%+VEHI&%781*
EPPS[EFPIYRMXXIRWMSRWXVIWWJSVWIMWQMGPSEHWWLEPPFIXLI
[MXLMRGVIEWIWMJETTPMGEFPITIV7IG
GSRHMXMSR *SV EPP PSEH GEWIW XLI WXVIWW PIZIPW MR XLI
GLSVEXXEGLQIRX ERH IQFIHQIRXWLEPP FI IZEPYEXIH MR

MVIQIRXW
PXW %RGLSVFSPXWWLEPPQIIXXLIJSPPS[MRKVIUYMVIQIRXW

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

 %RGLSVFSPXWQE]FIIMXLIVYTWIXSVRSXYTWIX;LIRYTWIXERGLSVFSPXW
EVIYWIHXLI]WLEPPFITVSTSVXMSRIHJSVXLIHIWMKRPSEHWYWMRKXLIGSVVSHIHEVIE
EXXLIVSSXSJXLIXLVIEHWSVEXXLIRSXYTWIXFSPXHMEQIXIV[LMGLIZIVMWWQEPPIV
 ;LIR I\TSWIH XS [IEXLIV E GSVVSWMSR EPPS[ERGI SJ   MR  QQ 
WLEPPFIETTPMIHXSXLIVSSXXLVIEHHMEQIXIVSJERGLSVFSPXWPIWWXLER MR 
QQ HMEQIXIV
 MQYQERGLSVFSPXHMEQIXIVWLEPPFIMR QQ 
 %RGLSVFSPXIQFIHQIRXWLEPPXIVQMREXIMRELIEHRYX[EWLIVTPEXISV
9FSPX
 LSVFSPXRYXWWLEPPFIWIGYVIHEWJSPPS[W
E *SV%781%KVEHI&FSPXWERH%781*KVEHIFSPXWPSGO
RYXWWLEPPFITVSZMHIH
F *SVEPPSXLIVERGLSVFSPXWPSGORYXWWLEPPFITVSZMHIHSVXLIXLVIEHWWLEPP
FITIIRIHXSTVIZIRXPSSWIRMRKSJXLIRYXW
 8STVSZMHIJSVZEVMEXMSRWMRXLIJSYRHEXMSRIPIZEXMSRWXLIERGLSVFSPX

MR QQ RSQMREPTVSNIGXMSRSJXLIXLVIEHIHIRHWSJXLIERGLSVFSPXWEFSZI


XLIHIWMKRIPIZEXMSRSJXLIXSTWSJXLIERGLSVFSPXRYXW SVPSGORYXW 

XLIXLVIEHWMJ TIIRMRK MW YWIH3XLIV[MWIXLI XLVIEHIHIRHSJ XLIERGLSV FSPX

 %RGLSV FSPXW [MXL E TYFPMWLIH QMRMQYQ ]MIPH WXVIRKXL KVIEXIV XLER


TWM 14E WLEPPFITVIXIRWMSRIHYWMRKEL]HVEYPMGFSPXXIRWMSRIVXSEX
PIEWXTIVGIRXSJXLIHIWMKRPSEH
 MQYQTYFPMWLIH]MIPHWXVIRKXLSJERGLSVFSPXWQEHIJVSQQEXI
R7IGWLEPPRSXI\GIIHTIVGIRXSJXLIQMRM
XL
 %RGLSV WXVETW WLEPP QIIX XLI JSPPS[MRK VIUYMVI

WEVIRSXI\TSWIHXS[IEXLIVXLIQMRMQYQERGLSV
QQ 
W[MPPFII\TSWIHXS[IEXLIVEGSVVSWMSREPPS[ERGI
EHHIHXSXLIXLMGORIWWSJERGLSVWXVETWERHERGLSV
XLMGORIWWPIWWXLER  MR QQ ERHEGSVVSWMSR
WLEPPFIEHHIHXSXLIXLMGORIWWSJERGLSVWXVETWERH
HIWMKRXLMGORIWWSJ  MR QQ SVKVIEXIV

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

 %RGLSVWXVETIQFIHQIRXWLEPPXIVQMREXIMRERERGLSVTPEXI[IPHIHXS
XLIFS

GSVVSHIHGSRHMXMSRXLIERGLSVEKIHIWMKRPSEH[MXLMREPPS[EFPIWXVIWWPMQMXWSJXLI

ERHUYERXMX]XSHIZIPSTXLIVIQEMRMRKTSVXMSRSJXLIERGLSVEKIHIWMKRPSEH
 WMKR WPSTI SJ XLI ERGLSV WXVET JVSQ ZIVXMGEP WLEPP RSX I\GIIH
HIKVIIW
 MKRSJXLIXEROWLIPPERHEXXEGLQIRXSJXLIERGLSVWXVETXSXLI

ERGLSVWXVETEXXEGLQIRX
 ;LIRERGLSVWXVETWEVIYWIHXLIXEROQYWXFIMRWXEPPIHSREKVSYXIH
JSYRHEXMSR
 (IWMKRSJERGLSVGLEMVW
M
 %RGLSVFSPX GLEMVW %RGLSVFSPX GLEMVW WLEPP FI HIWMKRIH MR
EGGSVHERGI[MXL%-7-83XLIVHIWMKRTVSGIHYVIWQE]FIYWIHTVSZMHIHXLI]

WLIPPWXVIWWIW*SVHIWMKRWMREGGSVHERGI[MXL%-7-8XLIEPPS[EFPIPSGEPWLIPP
SVTIHIWXEPWXVIWWWLEPPFITWM 14E TPYWXLITIVQMWWMFPIMRGVIEWIJSV
[MRHSVWIMWQMGPSEHWMJETTPMGEFPI*SVHIWMKRWFEWIHSREHIXEMPIHEREP]WMWPSGEP
WLIPPSVTIHIWXEPWXVIWWWLEPPFIIZEPYEXIHYWMRKETVSGIHYVIWMQMPEVXSXLEXKMZIR
MR%TTIRHM\SJ%71)&4:'7IG:---(MZ[MXL7QXEOIREWXLIEPPS[EFPI

%PXIVR
EXXLI]EVITVSZIRF]XIWXSVGEPGYPEXMSRXSFIGSQTEVEFPI
ERHXLEXWXVIWWIWSJEPPGSQTSRIRXWEVIPMQMXIHXSXLSWI

IWMWXERGIXSFEWIWLIEV
EHW EWIWLIEVXSFIVIWMWXIHF]XLIERGLSVEKI
SR SJ XLI GEPGYPEXIH FEWI WLIEV XLEX I\GIIHW XLI GEPGY
 *SV IPIZEXIH XEROW ERGLSVEKI JSV FEWI WLIEV WPMHMRK 
IR::2)8 8
:2)8 8WLEPPFIVIWMWXIHF]SRP]XLEXTSVXMSRSJXLIWLIEV

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

 7TIGMEPGSRWMHIVEXMSRW ;LIRXEROWEVIERGLSVIHJSVYTPMJXPSEHW


YWMRKERGLSVFSPXW[MXLERGLSVGLEMVWWTIGMEPHIXEMPWSVWITEVEXIWLIEVVIWMWXERGI
QYWXFITVSZMHIH[LIR: : 2)88I\GIIHW^IVS%RGLSVWXVETWWLEPPRSXFIGSRWMHIVIH
EWTVSZMHMRKVIWMWXERGIXSFEWIWLIEV
 )QFIHQIRX
H ERH VIMRJSVGIQIRX VIUYMVIQIRXW %RGLSV IQFIHQIRX
ERHVIMRJSVGIQIRXWLEPPQIIXXLIJSPPS[MRKVIUYMVIQIRXW
 (IWMKR SJ ERGLSV IQFIHQIRX WLEPP FI MR EGGSVHERGI [MXL 9&' %'-
SV%'-
 %XPIEWXMR QQ GPIEVGSZIVFIX[IIRXLIERGLSVERHFSXXSQSJ
XLIJSYRHEXMSRWLEPPFITVSZMHIH
 -RWXEPPEXMSR SJ ERGLSV FSPXW KVIEXIV XLER  MR  QQ  MR HMEQIXIV
WLEPPGSQTP][MXLXLIWTIGMEPVIMRJSVGIQIRXVIUYMVIQIRXWSJ%'-
 %RGLSVIQFIHQIRXWLEPPFIHIWMKRIHWYGLXLEXXLIERGLSV]MIPHWFIJSVI

XLIERGLSVERHIQFIHQIRX
 &SRHWXVIWWSJXLIERGLSVWLEPPRSXFIGSRWMHIVIHMRHIXIVQMRMRKXLIPSEH
GETEGMX]SJXLIERGLSVIQFIHQIRX
 (IWMKRPSEHW
M
 %RGLSVW %RGL
HIWMKRYTPMJXJSVGIWMRGPYHMRKXLI[MRHYTPMJXJSVGI4;ERHXLIWIMWQMGYTPMJXJSVGI
47
YTPMJXJSVGIW4;ERH 47VITVIWIRXXLIRIXYTPMJXJSVGIXSFIVIWMWXIHF]XLIERGLSV
EJXIVGSRWMHIVEXMSRJSVER]VIHYGXMSRWVIWYPXMRKJVSQXLIHIEH[IMKLXSJXLIWXVYG
XYVI;LIRXLIGEPGYPEXIHRIXYTPMJXJSVGIJSVFSXL4;ERH 47VIWYPXWMRERIKEXMZI
VIUYMVIH*SVWMRKPITIHIWXEPERHKVSYRHWYTTSVXIH
4;ERH47EVIGEPGYPEXIHEWJSPPS[W
1; ;
z )U 
2(EG 2
1
17 ;
z )U 
2(EG 2

VGITIVERGLSVJSV[MRHERHWIMWQMGPSEHW
TSYRHW

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

1;1
17 ! [MRHERHWIMWQMGSZIVXYVRMRKQSQIRXVIWTIGXMZIP]MRJSSXTSYRHW
2 ! RYQFIVSJERGLSVW
(EG ! HMEQIXIVSJERGLSVGMVGPIMRJIIX
; ! HIEH[IMKLXSJWXVYGXYVI GSVVSHIHGSRHMXMSR EZEMPEFPIXSVIWMWX
;
; 
WLEPPFIXEOIREWXLIWLIPP[IMKLXTPYWVSSJHIEHPSEHVIEGXMSRSR
WLIPP
 %RGLSV GLEMVWERHERGLSVEXXEGLQIRXW %RGLSVGLEMVWERHERGLSV
EXXEGLQIRXWXSXLIXEROWLIPPTIHIWXEPSVGSPYQRWWLEPPFIHIWMKRIHJSV
 4;YWMRKEPPS[EFPIWXVIWWIWSJ7IG
 0IWWIVSJ?1
17 2(
 EG Az;  2ERHERGLSV]MIPHGETEGMX]FEWIHSRXLI
GSVVSHIHEVIEEXXLIVSSXSJXLIXLVIEHWJSVERGLSVFSPXWSVXLIGSVVSHIHXLMGORIWW
JSVERGLSVWXVETW%RGLSVGLEMVWERHERGLSVEXXEGLQIRXWWLEPPRSXJEMPJSVXLMWPSEH
 7TIGMEP7II7IGJSVEWTIGMEPPSEHGEWIJSVERGLSVFSPXWJSV
GVSWWFVEGIHQYPXMGSPYQRXEROW

7IG 'SVVSWMSR%PPS[ERGIERH4VSXIGXMSR
 +IRIVEP -J GS

VSWMSREPPS[ERGIWLEPPFIEHHIHXSXLIVIUYMVIHXLMGORIWWHIXIVQMRIHF]HIWMKR

 6SPPIH
P WLETIW 'SVVSWMSR EPPS[ERGI SRWXVYGXYVEP WIGXMSRWWLEPPFI

 &SXXSQTPEXIW
X *SVFSX

'SVVSWMSREPPS[ERGIVIUYMVIQIRXWJSVERGLSVWEVIKMZIR

TIW 8YFYPEV WLETIW [LIR MRGSVTSVEXIH MRXS XLI XERO


XIH JVSQ GSVVSWMSR F] WYMXEFPI GSEXMRKW SR XLI MRXIVMSV
EMRXIRERGIF]LIVQIXMGEPP]WIEPMRKIEGLQIQFIVWSXLEX
SGGYVSVF]EHHMRKEGSVVSWMSREPPS[ERGISJRSXPIWWXLER
IWMKRXLMGORIWW

XEGX[MXL[EXIV %PPTEVXWSJXLIWXVYGXYVIMRGSRXEGX[MXL
  MR

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

8EFPI 1MRMQYQXLMGORIWWSJG]PMRHVMGEPWLIPPTPEXIWMRGSRXEGX[MXL[EXIV

2SQMREP7LIPP,IMKLX +VSYRH7YTTSVXIH
2SQMREP7LIPP(MEQIXIV( , *PEX&SXXSQ8EROW 3XLIV8EROW

JX Q JX Q MR QQ MR QQ
( ( %PP %PP     
 (
(  (
( , ,     
 (
(  (
( ,
," ,
,"    
 (
(  (
( %PP %PP    
 (
( ( %PP %PP      
(
(" (
(" %PP %PP    

[MXL WLIPP LIMKLX PIWW XLER  JX  Q  ERH HMEQIXIV RSX KVIEXIV XLER  JX
 MR QQ 

 4EVXW X RSX MR GSRXEGX [MXL [EXIV MQYQ XLMGORIWW JSV EPP
TEVXWSJXLIWXVYGXYVIRSXMRGSRXEGX[MXL[EXIVWLEPPFI   MR QQ I\GITX
EW RSXIH MR 7IG  7IG  ERH 7IG  ERH I\GITX EW JSPPS[W *SV

XYFYPEVWXVYXWWLEPPFI  MR QQ 


 ']PMRHVMGEP WLIPP TPEXIW ']PMRHVMGEP WLIPP TPEXIW MR GSRXEGX [MXL

EVW YWIH JSV [MRH FVEGMRK WLEPP LEZI E QMRMQYQ


QQ 3XLIVWLETIWYWIHJSV[MRHFVEGMRKWLEPPLEZI
EEXPIEWXIUYEPXSXLEXSJE MR QQ VSYRHFEV
7XIIPS
  MR

*SVXLITYVTSWIWSJ7IGXLIGSRXVSPPMRKXLMGO
O

WLETIWWLEPPFIMR QQ 

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

 %RGLSVW 1MRMQYQ WM^I ERH XLMGORIWW VIUYMVIQIRXW JSV ERGLSVW


EVIKMZIRMR7IG
 &YXX[IPHIH ERRYPYW ;LIR E FYXX[IPHIH ERRYPYW MW TVSZMHIH
XLI[MHXLSJXLIFYXX[IPHIHERRYPYWQIEWYVIHJVSQXLIMRWMHISJXLIWLIPPWLEPP
RSXFIPIWWXLERMR QQ 

7IG .SMRXW
 ;IPHIHNSMRXW .SMRXWFIX[IIRERHGSRRIGXMSRWXSXEROTPEXIWWLEPP
FI[IPHIH
 &SPXIHERHTMRRIHNSMRXW &SPXWQE]FIYWIHJSVQMRSVEXXEGLQIRXW
ERHJSVGSPYQRWTPMGIWXLEXGEVV]QEMRP]GSQTVIWWMSRPSEHWF]FIEVMRKSJXLIEFYX
XMRKIHKIW&SPXIHGSRRIGXMSRWQE]FIYWIHJSVVSSJWYTTSVXWHIWMKRIHMREGGSV
HERGI [MXL 7IG I\GITX XLEX EPPGSRRIGXMSRW XSXERO TPEXIW WLEPP FI[IPHIH

[IPHIH[EWLIVW&SPXWYWIHMRXLIEXXEGLQIRXSJXIRWMSRVSHWWLEPPLEZIXLIXLVIEHW

[EWLIVWWLEPPFI[IPHIHEXPIEWXTIVGIRXSJXLITMRGMVGYQJIVIRGI[MXLE   MR

7IG ;IPH(IWMKR:EPYIW
 7XVYGXYVEPNSMRXW ;IPHIHWXVYGXYVEPNSMRXWWLEPPFITVSTSVXMSRIHWS

HSRSXI\GIIHXLIJSPPS[MRKTIVGIRXEKIWSJXLIEPPS[EFPIXIRWMPIWXVIWW 8EFPI SJ


XLIWXVYGXYVEPQEXIVMEPNSMRIH
 +VSSZI [IPHW +VSSZI [IPHW MR XIRWMSR  TIVGIRX GSQTVIW
TIVGIRX
R MR [IPHIH FVEGMRK  TIVGIRX 7II 7IG  JSV

HW *MPPIX[IPHWMRXVERWZIVWIWLIEVTIVGIRXPSRKMXY
EV]MRKWLIEVEVSYRHVIMRJSVGMRKTEHWTIVGIRX

NSMRXW ;IPHHIWMKRZEPYIWJSVXEROTPEXINSMRXWWLEPPFI

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

7IG 6IMRJSVGIQIRX%VSYRH3TIRMRKW
7LIPPGYXSYXWMR QQ MRHMEQIXIVERHPIWWLEZMRKE[IPHIHMRRIGO
RIIHRSXFIVIMRJSVGIH3TIRMRKWKVIEXIVXLERMR QQ MRHMEQIXIVMRXLI
XEROWLIPPWYWTIRHIHFSXXSQVMWIVTPEXMRKERHSXLIVPSGEXMSRWXLEXEVIWYFNIGXXS

PMWLIHMREGGSVHERGI[MXLXLIYRMXWXVIWWIWKMZIRMR7IGWLEPPFIVIMRJSVGIH

XLMGOIVTPEXISVER]GSQFMREXMSRSJXLIWI
 8EROERHVMWIVTPEXMRK YRXSJVIMRJSVGIQIRXJSVERSTIR

GSQTYXIHEWJSPPS[W

XLITVSHYGXSJXLIQE\MQYQHMQIRWMSRSJXLILSPIGYXMRXLIXEROTPEXMRKTIV
TIRHMGYPEV XS XLI HMVIGXMSR SJ XLI QE\MQYQ WXVIWW ERH XLI VIUYMVIH WLIPP TPEXI

FI QIEWYVIHTIVTIRHMGYPEVXS XLI HMVIGXMSRSJ QE\MQYQ WXVIWWGSMRGMHIRX [MXL

VIMRJSVGIQIRXWLEPPFITPEGIHW]QQIXVMGEPP][MXLMREHMWXERGITIVTIRHMGYPEVXS
XLI HMVIGXMSR SJ QE\MQYQ WXVIWW MR IMXLIV HMVIGXMSR JVSQ XLI GIRXIVPMRI SJ XLI
WLIPPSTIRMRKIUYEPXSXLIQE\MQYQHMQIRWMSRSJXLILSPIMRXLIWLIPPTPEXIMR
XLIHMVIGXMSRTIVTIRHMGYPEVXSXLIQE\MQYQWXVIWW7LIPPTPEXIXLMGORIWWMRI\GIWW

LIG

SRWMHIVIHEWTEVXSJXLIEVIESJVIMRJSVGIQIRX
HMRK SYX[EVH JVSQ XLI SYXWMHI WYVJEGI SJ XLI WLIPP
SYVXMQIWXLIRIGO[EPPXLMGORIWWSVMJXLIRIGO[EPP
MRXLMWHMWXERGIXSXLITSMRXSJXVERWMXMSR
[MXLMRXLIWLIPPTPEXIXLMGORIWW
MR[EVHP] XLEX TSVXMSR I\XIRHMRK MR[EVH JVSQ XLI

DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

 KVIKEXI WXVIRKXL SJ

TPEXISVFSXLWLEPPEXPIEWXIUYEPXLITVSTSVXMSRSJXLIJSVGIWTEWWMRKXLVSYKLXLI

 6IUYMVIH [IPH WXVIRKXL JSV VIMRJSVGMRK TPEXI VIKEXI


WXVIRKXL SJ XLI [IPHMRK EXXEGLMRK ER] MRXIVZIRMRK VIMRJSVGMRK TPEXI XS XLI WLIPP
TPEXIWLEPPEXPIEWXIUYEPXLITVSTSVXMSRSJXLIJSVGIWTEWWMRKXLVSYKLXLI IRXMVI
VIMRJSVGIQIRXXLEXMWGSQTYXIHXSTEWWXLVSYKLXLIVIMRJSVGMRKTPEXI
 XMZI[IPH

SRP]JSVXLITEVXWP]MRKSYXWMHISJXLIEVIEFSYRHIHF]TEVEPPIPPMRIWHVE[RXERKIRX

TIVMTLIVEP[IPHMRKLS[IZIVWLEPPFIETTPMIHGSQTPIXIP]EVSYRHXLIVIMRJSVGIQIRX

[IPHWLEPPFISJEWM^IIUYEPXSXLIXLMGORIWWSJXLIWLIPPTPEXISVVIMRJSVGMRKTPEXI
[LMGLIZIV MW XLMRRIV I\GITX XLEX [LIR PS[X]TI RS^^PIW SV QERLSPIW EVI YWIH

SJXLITIVMTLIVEP[IPHXLEXEXXEGLIWXLIVIMRJSVGMRKTPEXIXSXLIFSXXSQTPEXIWLEPP

 'YXWYVJEGIW 1ERLSPIRIGOWRS^^PIRIGOWVIMRJSVGMRKTPEXIW


ERHWLIPPTPEXISTIRMRKWXLEXLEZIWLIEVIHSVS\]JYIPKEWGYXWYVJEGIWWLEPPLEZI
WYGLWYVJEGIWQEHIYRMJSVQERHWQSSXL[MXLXLIGSVRIVWVSYRHIHI\GITX[LIVI
XLIWYVJEGIWEVIJYPP]GSZIVIHF]EXXEGLQIRX[IPHW
    *P *SVKV

RWXEPPEXMSRWLEPPGSRJSVQXSXLIVIUYMVIQIRXWSJ%4-
MSRW


EROWFYMPXMREGGSVHERGI[MXLXLIHIWMKRGVMXIVMESJ7IG
LITVIEWWIQFP]ERHWXVIWWVIPMIJVIUYMVIQIRXWSJ%4-
R XLI EWWIQFP] MW XLMGOIV XLER   MR  QQ  ERH XLI
Q SVPIWWMRLIMKLX'PIERSYXWXLEXI\GIIHXLIWIPMQMXW
MVIQIRXWSJRYQFIVFIPS[ERHWLEPPFIGSRWXVYGXIHSJ
SVSJ7IGXMSR

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

 'PIERSYXW JSV XEROW GSRJSVQMRK XS 7IGXMSR  XLEX I\GIIH XLI PMQMXW
SJRYQFIVEFSZIERHGPIERSYXWJSVXEROWGSRJSVQMRKXS7IGXMSRWLEPPFI
FYMPXMREGGSVHERGI[MXLXLIVIUYMVIQIRXWSJ%4-MRGPYHMRKTVIEWWIQFP]ERH
WXVIWWVIPMIJ

7IG )UYMZEPIRX1IXVMG)UYEXMSRW
1IXVMGIUYMZEPIRXWSJIUYEXMSRWTVIWIRXIHMR7IGXMSREVIEWJSPPS[W

)UYEXMSR2YQFIV )UYMZEPIRX1IXVMG)UYEXMSR :EVMEFPI 9RMXW


 4[!U^+'
'J '
'J 4[ UU^ 2Q
UW 2Q
 U^!/ ^ -: 
: QW

 *0! X  X *0 14E
6 6 X6 QQ

 *0! X *0 14E


6 X6 QQ

 *0! X *0 14E


6 X6 QQ
X  X  *0 14E
 *0!/S
6 6 X6 QQ

 / !zT
 T 14E
 %!*
*] *] 14E
 &
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*]
 (!  *] 14E



(! z *] 14E
*]

 
PI! F ! z J 14E
X J [
X J [FX QQ

7 QQ
,( 4E[ ,( Q
4E[ 2Q
X Q
L!
4E[ (
 4E[ 2Q
X X QQ

DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

7 QQ
 7
7! L( 4E[ L( Q
4E[ 2Q

X 0 Q
 0!  X QQ
;(0
; (0 2Q

LT (+ X QQ
 X! LT( Q
7) W 14E
; 2
1; ; 1; 2Q
 4;! z
2(EG 2 (EG Q
; OK
47 2
17 ; 17 2Q
 47! z
2(EG 2 (EG Q
; OK

7)'8-32 7->-2+%2(()7-+23*
)0):%8)(8%2/7

7IG 7XERHEVH'ETEGMXMIW

8EFPI 7XERHEVHGETEGMXMIWJSVIPIZEXIHXEROW
:P :SPYQI

97KEP Q
 
 
 
 
 
 
 
 

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

7IG ,IMKLXWJSV)PIZEXIH8EROW

7IG 7XERHEVH,IEH6ERKI

EGLMIZIQE\MQYQIGSRSQ]MRHIWMKR

7IG 'VSWW&VEGIH1YPXMGSPYQR)PIZEXIH8EROW
 7XIIPVMWIV
FIHIWMKRIHXS[MXLWXERHWXVIWWGEYWIHF]XLI[IMKLXSVXLITVIWWYVISJXLIXEROERH
VMWIVGSRXIRXWEW[IPPEWXLIPSEHMQTSWIHSRXLIXSTSJXLIVMWIVF]XLIXEROERH
F]ER]QIQFIVWWYTTSVXMRKXLIXERO;LIRGSRWMHIVMRKE\MEPPSEHXLIWXIIPVMWIV
GSQTVIWWMZIWXVIWWWLEPP RSX I\GIIHXLI EPPS[EFPI WXVIWWGEPGYPEXIHMREGGSVHERGI
[MXL7IG
 %RGLSVEKI 0SEHFIEVMRK WXIIP VMWIVW WLEPP FI ERGLSVIH XS XLI
JSYRHEXMSR[MXLEQMRMQYQSJJSYVERGLSVFSPXW7II7IGJSVKVSYXVIUYMVI
QIRXW
 'SPYQRWERHWXVYXW
 'SPYQR FEWIW )EGL GS
HMWXVMFYXIXLI GSPYQRPSEHSZIVXLIGSRGVIXIJSYRHEXMSRW[MXLSYXI\GIIHMRKXLI

XLIFEWITPEXIWLEPPTVSZMHIJSVXLIQE\MQYQYTPMJXMJXLIERGLSVWEVIGSRRIGXIH
LIGSPYQRJEGI
YQRWTPMGIW 'SPYQRWTPMGIWQE]FIFYXX[IPHIH
HXSFSXLWIGXMSRWFIMRKNSMRIH'SPYQRWTPMGIWWLEPP
IQE\MQYQTSWWMFPIYTPMJX SV EXPIEWXTIVGIRX SJ
J XLI GSPYQRW EVI QMPPIH [LMGLIZIV MW KVIEXIV *SV
TPMGIWWLEPPFIHIWMKRIHXS[MXLWXERHXLIQE\MQYQ
SJXLIQE\MQYQGSQTVIWWMSR[LMGLIZIVMWKVIEXIV
&SXXSQWXVYXWSJWXIIPSVVIMRJSVGIHGSRGVIXIWLEPPFI
HMWXVMFYXIXLILSVM^SRXEPVIEGXMSRWEXXLIFEWIWSJXLI

IPS[IVIRHWSJXLIGSPYQRW

DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

 8IRWMSRQIQFIVWGEVV]MRK[MRHERHWIMWQMGPSEHW 8IRWMSRQIQFIVW


WLEPPFIHIWMKRIHXSVIWMWXXLI[MRHPSEHERHXLIWIMWQMGPSEHMJXLIPEXXIVMWETTPM
GEFPI&VEGMRKGSRRIGXMSRWWLEPPFIHIWMKRIHXSHIZIPSTXLIQMRMQYQTYFPMWLIH
]MIPHGETEGMX]SJXLIXIRWMSRFVEGMRKQIQFIV-XMWRSXRIGIWWEV]XSGSQFMRI[MRH
ERHWIMWQMGPSEHWFYXXSHIWMKRJSVXLIQE\MQYQJSVGITVSHYGIHF]IMXLIVPSEH

IRPEVKIHIRHW
-J XLI TVSNIGXIHPMRIW SJEGXMSR SJXIRWMSR QIQFIVWHSRSX QIIX XLI TVS
NIGXIHPMRISJEGXMSRSJWXVYXQIQFIVWEXXLIPMRISJEGXMSRSJXLIGSPYQRWERH
XLIVIWYPXMRKIGGIRXVMGMX]I\GIIHWXMQIWXLIHMEQIXIVSJXLIGSPYQRTVSTIV
EPPS[ERGIWLEPPFIQEHI;LIRIGGIRXVMGMX]MWIUYEPXSSVKVIEXIVXLERXMQIW
XLIHMEQIXIVMREHHMXMSRXSWEXMWJ]MRKXLIVIUYMVIQIRXWSJ7IGXLIGSQFMRIH
E\MEPTPYWFIRHMRKWXVIWWMRXLIGSPYQRGEYWIHF]IMXLIV[MRHSVWIMWQMGPSEHW
WLEPPFIPMQMXIHXSXMQIWXLI]MIPHWXVIRKXLJSVXIRWMSRWXVIWWERH* *0 JSV
GSQTVIWWMZI WXVIWW [MXLSYX ETTP]MRK XLI SRIXLMVH EPPS[EFPI WXVIWW MRGVIEWI SJ
7IG
 4VIWXVIWWMRK (MEKSREP XIRWMSR QIQFIVW WLEPP FI TVIWXVIWWIH

WLEPPRSXFIKMZIRGSRWMHIVEXMSRMRXLIHIWMKRSJXLIQIQFIVW9RPIWWSXLIV[MWI

QIQFIVW,IEXWLVMROMRKSVSXLIVTVIWXVIWWMRKHIZMGIWQE]FIYWIH[LIREZEMPEFPI
XYVRFYGOPIWM^IWEVII\GIIHIH
 4MRGSRRIGXIHXIRWMSRQIQFIV -RTMRGSRRIGXIHXIRWMSRQIQ
FIVWSXLIVXLERJSVKIHI]IFEVWXLIRIXWIGXMSREGVSWWXLITMRLSPIXVERWZIVWIXSXLI
E\MWSJXLIQIQFIVWLEPPRSXFIPIWWXLERTIVGIRXSJXLIRIXWIGXMSRSJXLIFSH]
IXWIGXMSRFI]SRHXLITMRLSPITEVEPPIP[MXLXLIE\MWSJXLI
TIVGIRXSJXLIRIXWIGXMSRSJXLIFSH]SJXLIQIQFIV
KMVHIVW *SVIPIZEXIHXEROW[MXLMRGPMRIHSVFEXXIVIHGSP
XEROWLIPPELSVM^SRXEPKMVHIVWLEPPFITVSZMHIHXSVIWMWX

RKKMVHIVXLILSVM^SRXEPMR[EVHGSQTSRIRXSJXLIGSPYQR
WLIEVPSEHWSRXLIXSTGSPYQRWIGXMSR
GXMSR -JXLIPMRIWSJEGXMSRSJXLILSVM^SRXEPKMVHIVXST
WLIPPHSRSXQIIXEXXLI[SVOTSMRXXLIRTVSZMWMSRWWLEPP
IEGLSJXLIWIJSVWXVIWWIWVIWYPXMRKJVSQER]IGGIRXVMGMX]

DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

 &EPGSR]ERHVEMPMRK -JXLILSVM^SRXEPKMVHIVMWYWIHEWEFEPGSR]


MXWLEPPFIEQMRMQYQSJMR QQ MR[MHXLERHWLEPPFITVSZMHIH[MXLE
VEMPMRKSJEXPIEWXMR QQ MRLIMKLX

7IG 8ERO
O 4PEXIW
 7LETIW 4PEXIWJSVIPIZEXIHXEROFSXXSQWWLIPPWERHVSSJWQE]FI
ER]HIWMVIHWLETI
 1E\MQYQYRMXWXVIWW 4PEXIWWYFNIGXXSGSQTPIXIWXVIWWEREP]WMWWLEPP

MRGPYHIXLSWIRSXWXVIWWIHF]XLIGSRGIRXVEXIHVIEGXMSRWSJWYTTSVXMRKQIQFIVWSV
VMWIVTMTIW
 'VSWWFVEGIHQYPXMGSPYQRXEROW
W 4PEXIWRSXWYWGITXMFPIXSGSQTPIXI
WXVIWWEREP]WMWWLEPPQIIXXLIJSPPS[MRKVIUYMVIQIRXW
 7LIPPERHFSXXSQ IPPERHFSXXSQWLEPPFIHIWMKRIHSRXLI

GMIRG]WIXJSVXLMR8EFPIERHQEOMRKEPPS[ERGIWJSVXLIJSPPS[MRK
 XVIWWIWGEYWIHF]XLI[IMKLXSVTVIWWYVISJXLIXEROGSRXIRXW
 IWWIWMRXLIG]PMRHVMGEPWLIPPERHIPPMTWSMHEPFSXXSQGSRWMHIVMRK
XLIQEGXMRKXSKIXLIVEWEGMVGYPEVKMVHIVWYTTSVXIHF]XLIGSPYQRVIEGXMSRWERH
WYFNIGXIHXSXSVWMSRFIGEYWISJXLITSVXMSRWTVSNIGXMRKSYX[EVHERHMR[EVHJVSQ
XLIGLSVHWGSRRIGXMRKXLIGSPYQRW
 M^SRXEPMR[EVHGSQTSRIRXSJXLITYPPJVSQXLIXEROFSXXSQ MR
GSRMGEPSVWIKQIRXEPFSXXSQW GEYWMRKGSQTVIWWMSRMRXLIXEROWLIPP
 7XVIWWIWJVSQER]SXLIVGEYWIW

WYTTSVXIHSRMXWIRXMVIPS[IVGMVGYQJIVIRGI*SVXLMW
SJXLIVMRKSJXLIG]PMRHVMGEPWLIPPXS[LMGLXLIGSP
WLEPPFIMRGVIEWIHMJRIGIWWEV]WSXLEXXLIQE\MQYQ
XI\GIIHTWM 14E VIHYGIHF]XLINSMRX

RGSRRIGXMSRW ;IPHIHGSPYQRGSRRIGXMSRWXSXLI
FEWMWSJZEPYIWKMZIRMR7IGYWMRKTWM
ERHXLIZEPYIWLS[RMR8EFPIJSVTPEXIWLIEV
-RHIWMKRMRKFSXXSQWSJHSYFPIGYVZEXYVIGSRWMHIV
WWMFMPMX]SJKSZIVRMRKGSQTVIWWMZIWXVIWWIW

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

7IG 4IHIWXEP8EROW
 4IHIWXEP WYTTSVXW 4IHIWXEP WYTTSVXW QE] FI G]PMRHVMGEP GSRMGEP
HSYFP] GYVZIH JSPHIH SV TVIWWIH TPEXI SV ER] GSQFMREXMSR XLIVISJ %HIUYEXI

3TIRMRKWSXLIVXLERQERLSPIWXLVSYKLXLIWYTTSVXTIHIWXEPWLEPPFIQMRMQM^IH
ERHTVSTIVP]HMWXVMFYXIHXSTVSZMHIEHIUYEXIWLIEVXVERWJIVERHZIVXMGEPPSEHXVERW
JIVXSXLIJSYRHEXMSR9RPIWWEHIXEMPIHEREP]WMWMWTIVJSVQIHXLIJSPPS[MRKPMQMXE
XMSRWWLEPPETTP]
 8SXEPTIVMQIXIVVIQSZEP[LIRQIEWYVIHEXXLIXSTSJXLISTIRMRKWLEPP
RSXI\GIIHTIVGIRXSJXLITIHIWXEPGMVGYQJIVIRGI
 3XLIVXLERQERLSPIWSJMRSVPIWWMR[MHXLWM^IWSJSTIRMRKW[LIR
QIEWYVIHEXXLIXSTSJXLISTIRMRKWLEPPFIPMQMXIHXS”SVEZIVWMRISJJX 
QQ [LMGLIZIVMWPIWW
 'IRXIVPMRIWTEGMRKSJEHNEGIRXSTIRMRKWWLEPPFIEXPIEWXX[MGIXLIWYQSJ
XLI[MHXLSJXLISTIRMRKW
 )GGIRXVMG PSEH 7PIRHIV TIHIWXEPW WLEPP FI HIWMKRIH [MXLGSRWMHIV

7IG 8ERO7XEFMPMX]%KEMRWX3ZIVXYVRMRK

ERH[MXLXLIXEROIQTX]ERHQE\MQYQ[MRHPSEH-JETTPMGEFPIWXEFMPMX]
YRHIVWIMWQMGPSEHMRKWLEPPEPWSFIGLIGOIH[MXLXLIXEROJYPP

7IG 0EXIVEP0SEH(MWXVMFYXMSR
'SQFMRIHTIHIWXEPERHGSPYQRWYTTSVXIHXS[IVWWLEPPHMWXVMFYXIWLIEVERH

'')7736-)7*36)0):%8)(

II^MRKXIQTIVEXYVIWHSRSXSGGYVEWQEPPHMEQIXIVWXIIP

QQ MRSYXWMHIHMEQIXIV 3( WLEPPFIJYVRMWLIH


%WEJIX]KVMPPEXXLIXSTSJXLIVMWIVWLEPPFITVSZMHIH[LIR

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

YWIHMRXLIXSTSJXLIVMWIVHYVMRKIVIGXMSRMXWLEPPFIVIQSZIHMJXLIXEROMWPSGEXIH
MRGPMQEXIW[LIVIJVII^MRKMWPMOIP]XSSGGYV;LIRKVMPPWEVIPIJXMRTPEGIXLI]WLEPP
FITVSZMHIH[MXLELMRKIHHSSVXLEXMWEXPIEWXMR»MR QQ»QQ 
MRWM^I
 )\TERWMSRNSMRX ;LIV

XEROSVJSYRHEXMSR

7IG 4MTI'SRRIGXMSR

 7MPXWXST
X -JEVIQ

[LIRXLIWXSTMWVIQSZIH-JEVIQSZEFPIWMPXWXSTMWRSXVIUYMVIHXLIGSRRIGXMRKTMTI
WLEPPI\XIRHEXPIEWXMR QQ  ERHTVIJIVEFP]EFSYXJX?QA EFSZIXLI

 -RPIXTVSXIGXMSR 3RVMWIVWMR QQ MRHMEQIXIVSVPEVKIVXLI


MRPIXTMTIWLEPPFITVSXIGXIHEKEMRWXXLIIRXV]SJJSVIMKRQEXIVMEPWHVSTTMRKJVSQ

TMTI[MXLEXII[MXLXLIwVYRxSJXLIXIITPEGIHLSVM^SRXEPP]SVF]TPEGMRKSZIVXLI
WMPXWXSTSVMRPIXTMTIEGMVGYPEVTPEXIMR QQ PEVKIVMRHMEQIXIVXLERXLI
TMTIERHPSGEXIHLSVM^SRXEPP]EFSZIXLIIRHSJXLITMTISVWMPXWXSTEHMWXERGIIUYEP

YEXIGPIEVERGIWLEPPFITVSZMHIHFIX[IIRXLIIRHWSJ
IGMVGYPEVTPEXIXSXLI[EPPSJXLIVMWIVTMTIXSTIVQMX

ITVSXIGXMSREKEMRWXJVII^MRKLEWFIIRTVSZMHIH

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

RIEVKVEHIERHXLIHMWGLEVKIWLEPPFIHMVIGXIHE[E]JVSQXLIJSYRHEXMSRERHSZIV

WYGLXLEXMX[MPPRSXFISFWXVYGXIHF]WRS[SVKVSYRHGPYXXIV


GSVVSWMSRVIWMWXERXWGVIIRIUYMZEPIRXXS  
ZEPZI

FIWYTTSVXIHEXTVSTIVMRXIVZEPW[MXLWYMXEFPIFVEGOIXW

7IG %GGIWW
 +IRIVEP 0EHHIVW WXEMVW TPEXJSVQW VEMPW EGGIWW STIRMRKW ERH
WEJIX]HIZMGIWWLEPPGSQTP][MXL37,%WXERHEVHW6IUYMVIQIRXWJSVWEJIX]GEKIW
VIWX TPEXJSVQW VSSJ LERHVEMPWERH SXLIV WEJIX] HIZMGIWXLEX EVI MR I\GIWWSJ XLI

0EHHIVWWLEPPLEZIWMHIVEMPWRSXPIWWXLERMR»   MR
EWTEGMRKFIX[IIRXLIWMHIVEMPWSJRSXPIWWXLERMR
PIWWXLER  MR QQ VSYRHSVWUYEVIWTEGIHMR
VW0EHHIVWWLEPPRSXMRER]TPEGILEZIEFEGO[EVHWPSTI
RXSJGSRRIGXMSRMRGPYHMRKVSPPMRKPEHHIVWWLEPPRSXFI

HHIV *SV QYPXMGSPYQR XEROW E XS[IV PEHHIV WLEPP FI

SVXLIXEROPEHHIVMJRSFEPGSR]KMVHIVMWTVSZMHIH*SV
RWMHIXS[IVPEHHIVWLEPPFITVSZMHIHJSVEGGIWWJVSQKVEHI
IEXLXLIXERO

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

 %GGIWWXYFIPEHHIV *SVWMRKPITIHIWXEPXEROWEREGGIWWXYFIERH


PEHHIVWLEPPFITVSZMHIHJSVEGGIWWJVSQXLITPEXJSVQHMVIGXP]FIRIEXLXLIXEROXS
XLIVSSJ
 3YXWMHI XERO PEHHIV *SV QYPXMGSPYQR XEROW ER SYXWMHI XERO
PEHHIVWLEPPFITVSZMHIHJSVEGGIWWJVSQXLILSVM^SRXEPFEPGSR]KMVHIVSVXLIXS[IV
PEHHIVMJRSFEPGSR]KMVHIVMWTVSZMHIHXSXLIVSSJ
 %GGIWWXSVSSJLEXGLIWERHZIRXW %GGIWWXSVSSJLEXGLIWERHZIRXW
WLEPPFITVSZMHIH7YGLEGGIWWWLEPPFIJVSQXLISYXWMHIXEROPEHHIVJSVQYPXMGSP
YQRXEROWERHJVSQXLIEGGIWWXYFIPEHHIVJSVWMRKPITIHIWXEPXEROW%GGIWWWLEPP
GSQTP][MXLXLIJSPPS[MRK
 ;LIVIVSSJWPSTIMWMRSVKVIEXIVEPEHHIVSVWXEMVWWLEPPFITVSZMHIH
 ;LIVIVSSJWPSTIMWPIWWXLERMRERHKVIEXIVXLERMREWMRKPI
LERHVEMPERHRSRWOMHWYVJEGIWLEPPFITVSZMHIH
 ;LIVIVSSJWPSTIMWMRSVPIWWLERHVEMPWERHRSRWOMHWYVJEGIEVIRSX
VIUYMVIH
 -RWMHIXEROPEHHIV ;LIRW
TVSZMHIHJSVEGGIWWJVSQXLIVSSJXSXLIFSXXSQSJXLIXERO
 6SSJSTIRMRKW
 %FSZI8'0 %RSTIRMRKWLEPPFITVSZMHIHEFSZIXLI8'0-XWLEPP
LEZIEQMRMQYQHMQIRWMSRSJMR QQ SVEWVIUYMVIHF]37,%MJYWIHXS
EGGIWWERMRWMHIXEROPEHHIVERHWLEPPFITVSZMHIH[MXLEWYMXEFPILMRKIHGSZIVERHE

ERHXLIGSZIVWLEPPLEZIEHS[R[EVHSZIVPETSJEXPIEWXMR QQ 
 8EROGIRXIV %RSTIRMRK[MXLEVIQSZEFPIGSZIVLEZMRKERSTIR
MRKHMQIRWMSRSVHMEQIXIVSJEXPIEWXMR QQ ERHEMR QQ QMRM

TIRMRKTVSZMHIHXLIZIRXMWVIQSZEFPI;LIVIGSR
SYXWMHIFEPGSR]SVTPEXJSVQEWLIPPQERLSPIQE]FI
STIRMRK-JTVSTIVP]HIWMKRIHXLIWLIPPQERLSPIQE]

SPI 6MWIVWMR QQ MRHMEQIXIVERHKVIEXIV



MR»MR QQ»QQ MRWM^IERHXLI
REGGSVHERGI[MXL7IG

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

7IG :IRX
8EROWIUYMTTIH[MXLVSSJWWLEPPLEZIEZIRXEFSZIXLI8'0[LMGLWLEPPLEZI

RSXFIGSRWMHIVIHEXEROZIRX
 0SGEXMSRX 3RIXEROZIRXWLEPPEP[E]WFIPSGEXIHRIEVXLIGIRXIVSJ
XLI VSSJ IZIR MJ QSVI XLER SRI XERO ZIRX MW VIUYMVIH *SV XEROW [MXL GIRXVEPP]

 7GVIIRMRK X WLEPP FI HIWMKRIH ERH GSRWXVYGXIH XS TVIZIRX


XLIIRXVERGISJFMVHWSVERMQEPW;LIRXLIZIRXMWTVSZMHIH[MXLWGVIIRMRKEKEMRWX
MRWIGXW E TVIWWYVIZEGYYQWGVIIRIH ZIRX SV E WITEVEXI TVIWWYVIZEGYYQ VIPMIJ
QIGLERMWQWLEPPFITVSZMHIHXLEX[MPPSTIVEXIMRXLIIZIRXXLEXXLIWGVIIRWJVSWX

XLISGGYVVIRGIERHWLEPPVIXYVREYXSQEXMGEPP]XSSTIVEXMRKTSWMXMSREJXIVXLIFPSGO
EKIMWGPIEVIH

7IG %RXIRREWERH6IPEXIH)UYMTQIRX

MRXLIHIWMKR SJXLIXEROWYTTSVXWXVYGXYVIERHJSYRHEXMSR6IPEXIHXSTMGWEVI
GSZIVIHMRETTIRHM\%'SQQIRXEV]JSV;IPHIH'EVFSR7XIIP8EROWJSV;EXIV
7XSVEKI

7IG +EPZERMG'SVVSWMSR
(MWWMQMPEV QIXEPW IK WXEMRPIWW WXIIP EPYQMRYQ IXG  MRWXEPPIH MRWMHI XLI
XEROFIPS[XLI8'0WLEPPFIIPIGXVMGEPP]MWSPEXIHJVSQXLIGEVFSRWXIIPXEROGSQ
TSRIRXW XS [LMGL XLI] EVI EXXEGLIH 4EMRXMRK SJ XLI HMWWMQMPEV QIXEPW HSIW RSX
XJSVMWSPEXMSR

->-
7%2(6)7)6:3-67

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

7)'8-32 %'')
7944368)(78%2(4-4)7%2(6)7)6:3-67

7IG *PYWL8]TI'PIERSYXW

7IG 4MTI'SRRIGXMSRW

EPWS7IG
 7MPXWXST
X -JEVIQ

 7LIPP GSRRIGXMSRW 7LIPP


EHIUYEXITVSZMWMSRWEVIQEHIXSTVSXIGXXLITMTIJVSQJVII^MRKERHTVSZMHIHXLI


QMGQSZIQIRXWERHWIXXPIQIRXMRXLIXEROSVTMTMRKW]WXIQ7II7IGXMSRJSV
TSXIRXMEPWIMWQMGQSZIQIRXW
 &SXXSQGSRRIGXMSRW
X &SXXSQGSRRIGXMSRWWLEPPGSQTP][MXL7IG
EWEQMRMQYQ

XLI JSYRHEXMSR ERH SZIV E HVEMREKI MRPIX WXVYGXYVI

HGPYXXIV


'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

VIWMWXERXWGVIIRIUYMZEPIRXXS 

FIWYTTSVXIHEXTVSTIVMRXIVZEPW[MXLWYMXEFPIFVEGOIXW
7IG %GGIWW
 +IRIVEP 0EHHIVW WXEMVW TPEXJSVQW VEMPW EGGIWW STIRMRKW ERH
WEJIX]HIZMGIWWLEPPGSQTP][MXL37,%WXERHEVHW6IUYMVIQIRXWJSVWEJIX]GEKIW
VIWX TPEXJSVQW VSSJ LERHVEMPWERH SXLIV WEJIX] HIZMGIWXLEX EVI MR I\GIWW SJ XLI

 0EHHIVW
V
 +IRIVEP 0EHHIVWWLEPPLEZIWMHIVEMPWRSXPIWWXLERMR»   MR
QQ»QQ [MXLEWTEGMRKFIX[IIRXLIWMHIVEMPWSJRSXPIWWXLERMR
QQ ERHVYRKWRSXPIWWXLER  MR QQ VSYRHSVWUYEVIWTEGIHMR
QQ ETEVXSRGIRXIVW0EHHIVWWLEPPRSXMRER]TPEGILEZIEFEGO[EVHWPSTI
0EHHIVW[MXLEWMRKPITSMRXSJGSRRIGXMSRMRGPYHMRKVSPPMRKPEHHIVWWLEPPRSXFI

 3YXWMHIXEROPEHHIV %RSYXWMHIXEROPEHHIVWLEPPFITVSZMHIHJSV

VSSJLEXGLIWERHZIRXW %GGIWWXSVSSJLEXGLIWERHZIRXW
GGIWWWLEPPFIJVSQXLISYXWMHIXEROPEHHIVERHWLEPPGSQ

IMWMRSVKVIEXIVEPEHHIVSVWXEMVWWLEPPFITVSZMHIH
TIMWPIWWXLERMRERHKVIEXIVXLERMREWMRKPI
JEGIWLEPPFITVSZMHIH
IMWMRSVPIWWLERHVEMPWERHRSRWOMHWYVJEGIEVIRSX

OPEHHIV ;LIRW
XLIVSSJXSXLIFSXXSQSJXLIXERO

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

 6SSJSTIRMRKW
 0EHHIV %VSSJSTIRMRK[MXLLMRKIHGSZIVERHLEWTJSVPSGOMRK

STIRMRKWLEPPLEZIEQMRMQYQHMQIRWMSRSJMR QQ SVEWVIUYMVIHF]

EXPIEWXMR QQ LMKLERHXLIGSZIVWLEPPLEZIEHS[R[EVHSZIVPETSJEX


PIEWXMR QQ 
 6SSJGIRXIV %REHHMXMSREPSTIRMRK[MXLEVIQSZEFPIGSZIVLEZ
MRKERSTIRMRKHMQIRWMSRSVHMEQIXIVSJEXPIEWXMR QQ ERHEMR 
QQ QMRMQYQLIMKLXRIGOWLEPPFITVSZMHIHEXSVRIEVXLIGIRXIVSJXLIXERO

 7LIPPQERLSPIW 8[SWL

[IMKLWQSVIXLERPF OK ELMRKISVHEZMXWLEPPFITVSZMHIH%XPIEWXSRI


QERLSPI WLEPP FI GMVGYPEV [MXL E QMRMQYQ HMEQIXIV SJ  MR  QQ  3XLIV
QERLSPIWQE]FIGMVGYPEVMR QQ MRHMEQIXIVSVIPPMTXMGEPMR»MR

WLEPPFIVIMRJSVGIHXSGSQTP][MXL7IGERHTSVXMSRWSJXLIQERLSPIWMRGPYHMRK
VIMRJSVGMRKSJXLIRIGOXLIFSPXMRKERHXLIGSZIVWLEPPFIHIWMKRIHXS[MXLWXERHXLI
[IMKLXERHTVIWWYVISJXLIXEROGSRXIRXW

7IG :IRX
8EROWIUYMTTIH[MXLVSSJWWLEPPLEZIEZIRXEFSZIXLI8'0[LMGLWLEPPLEZI


MJQSVIXLERSRIZIRXMWVIUYMVIHSRIXEROZIRXWLEPP
RXIVSJXLIVSSJ
X WLEPP FI HIWMKRIH ERH GSRWXVYGXIH XS TVIZIRX
EPW;LIRXLIZIRXMWTVSZMHIH[MXLWGVIIRMRKEKEMRWX
GVIIRIH ZIRX SV E WITEVEXI TVIWWYVIZEGYYQ VIPMIJ
XLEX[MPPSTIVEXIMRXLIIZIRXXLEXXLIWGVIIRWJVSWX

VREYXSQEXMGEPP]XSSTIVEXMRKTSWMXMSREJXIVXLIGPSK

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

7IG %RXIRREWERH6IPEXIH)UYMTQIRX

MRXLIHIWMKRSJXLIXEROERHJSYRHEXMSR6IPEXIHXSTMGWEVIGSZIVIHMRETTIRHM\%
'SQQIRXEV]JSV;IPHIH'EVFSR7XIIP8EROWJSV;EXIV7XSVEKI7IG%

7IG +EPZERMG'SVVSWMSR
(MWWMQMPEV QIXEPW IK WXEMRPIWW WXIIP EPYQMRYQ IXG  MRWXEPPIH MRWMHI XLI
XEROFIPS[XLI8'0WLEPPFIIPIGXVMGEPP]MWSPEXIHJVSQGEVFSRWXIIPXEROGSQTS
RIRXWXS[LMGLXLI]EVIEXXEGLIH4EMRXMRKSJXLIHMWWMQMPEVQIXEPWHSIWRSXIPMQM
REXIXLIVIUYMVIQIRXJSVMWSPEXMSR

7)'8-32 ;)0(-2+

7IG MXMSRWERH7]QFSPW
;IPHMRK XIVQW YWIH MR XLMW WXERHEVH WLEPP FI MRXIVTVIXIH EGGSVHMRK XS XLI

WLEPPGSRJSVQXSXLSWIWLS[RMR%27-%;7%YRPIWWHIXEMPIH[IPHWIGXMSRW
EVIWLS[R

7IG 5YEP
8EROW FYMPX EGGSVHMRK XS XLMW WXERHEVH QE] FI [IPHIH F] ER] [IPHMRK TVS


QEXMGEPP]SVF]QEGLMRI[IPHMRK7MRKPITEWWIPIGXVSKEWHITSWMXWKVIEXIVXLER   MR
QQ ERHIPIGXVSWPEK[IPHWMREPPXLMGORIWWIWQE]FIYWIHTVSZMHIHXLI]QIIX
-- SJ %27-%;7 ( -QTEGX XIWXMRK [LIR VIUYMVIH
PS[SRIHE]QIERXIQTIVEXYVI WII*MKYVI TPYW”*
LIMQTEGXXIQTIVEXYVIFIKVIEXIVXLER”* ”' 
)EGL [IPHMRK

VEPXIVREXMZIP]XS%27-%;7&8IWXWSJXLITVSGI
XSHIXIVQMRIXLEXXLI[IPHQIRXTVSTSWIHJSVGSRWXVYG
MRKXLIVIUYMVIH TVSTIVXMIW JSV MXW MRXIRHIH ETTPMGEXMSR
IWRIIHRSXFIQEHI;LIVIER%;7WXERHEVH[IPHMRK

RIGIWWEV]TVSZMHIHXLEXEPPSJXLIVYPIWMR%71)&4:'
XLEXKSZIVRXLIYWISJWYGLTVSGIHYVIEVIJSPPS[IH

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

 4EVXMEPNSMRX TIRIXVEXMSR [IPH 5YEP 

MRGPYHIEREHHMXMSREPVIHYGIHWIGXMSRXIRWMSRXIWXXSHIQSRWXVEXIXLEXXLI[IPH

WXVIRKXLRSXPIWWXLERX[SXLMVHWXLITYFPMWLIHQMRMQYQXIRWMPIWXVIRKXLSJXLI
FEWIQIXEP
 8IRW 7TPMGI

 XMQIWXLITYF

ERHXLIWEQIX]TIFVEGMRKQEXIVMEPXLEXMWYWIHJSVXLIJYPPWM^ITVSSJXIWXWLEPPFI

SRIWM^IFVEGI[MPPUYEPMJ]WQEPPIVFVEGIWM^IW
 1EXIVMEPW %PPQEXIVMEPWPMWXIHMR7IG7IG7IG
7IGERH7IGI\GITX%781%WLEPPFIEGGITXIHMR42YQFIV
KVSYTSVQEXIVMEPKVSYTMRKSJ%71)&4:'7IG-<%781%WLEPPFI
EGGITXIHMR4&KVSYTKVSYTMRK
 %GGI %GGITXEFPI[IPHMRK

 4VSZ ;LIR W

WLEPPFITVSZMHIH
 5YEPP %PP[IPHIVWEWWMKRIH
XSQERYEPSVWIQMEYXSQEXMG[IPHMRKERH[IPHMRKSTIVEXSVWEWWMKRIHXSEYXSQEXMG
SVQEGLMRI[IPHMRKWLEPPFIXIWXIHXSHIQSRWXVEXIXLIMVEFMPMX]XSQEOIEGGITX

SVHWSJWYGLXIWXWWLEPPFIEWJSPPS[W)EGL
EPPFIEWWMKRIHERMHIRXMJ]MRKRYQFIVPIXXIVSVW]Q

ERHXLIMHIRXMJ]MRKQEVOEWWMKRIHXSIEGLWLEPPFI

RHSVF]QEGLMRIYWMRKEPS[WXVIWWHMISREPPXEROW
RSXQSVIXLERJX Q EPSRKXLI[IPHWQEHIF]E

DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

[IPHIVSV[IPHMRKSTIVEXSV%PXIVREXMZIP]EVIGSVHSJ[IPHIVWIQTPS]IHSRIEGLNSMRX
QE]FIQEMRXEMRIH

7IG &YXX.SMRXW
 &YXX NSMRXW WYFNIGX XS TVMQEV] WXVIWW HYI XS [IMKLX SV TVIWWYVI SJ XERO
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

[IPHMRKTVSGIWWIWEVIYWIH3XLIV[MWIXLIQMRMQYQTVILIEXFEWIQIXEPXIQTIVE
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XLI PIRKXL SJ XLI [IPH NSMRX MR XLI HMVIGXMSR SJ [IPHMRK WLEPP FI TVILIEXIH ERH
QEMRXEMRIHEW[IPHMRKTVSKVIWWIWJSVEHMWXERGISJEXPIEWXMR QQ JVSQ
XLITSMRXSJ[IPHMRKSVXLIIRXMVI[IPHNSMRXPIRKXL[LMGLIZIVMWPIWW7II7IG
JSVPS[L]HVSKIRVIUYMVIQIRXW

7IG 0S[,]HVSKIR)PIGXVSHIWERH;IPHMRK4VSGIWWIW
 ,ERHPMRK %JXI
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MREGGSVHERGI[MXLIPIGXVSHIGSRHMXMSRMRKVIGSQQIRHEXMSRWGSRXEMRIHMR%27-
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7IG 8EGO;IPHW
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FIXLSVSYKLP]GPIERIHSJEPP[IPHMRKWPEKFYXRIIHRSXFIVIQSZIHTVSZMHIHXLI]

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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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8 /7 *36;%8)67836%+) 

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 &SXXX 
XSQXEROWEJXIVFIMRKPEMHSYXERHXEGOIHWLEPPFINSMRIHF][IPHMRKXLINSMRXWMR
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SJTPERIHMWXSVXMSRIUYEPXSTIVGIRXSJXLIXEROVEHMYWMWGSRWMHIVIHEGGITXEFPI
 8EROWLIPP *SV[IPHMRKMRXLIZIVXMGEPTSWMXMSRXLITVSKVIWWMSRSJ

TPEXIWWLEPPFINSMRIHF][IPHMRKXLINSMRXWMREWIUYIRGIXLEXVIWYPXWMRXLIPIEWX
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XYHMREPNSMRXW
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

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 0SGE *PEXWTSXW XLEXHIZMEXIJVSQXLIXLISVIXMGEP

ERH[EZMRIWWVIUYMVIQIRXWMR%781%ERH%[LMGLIZIVMWETTPMGEFPI
 )VIGXMSRXSPIVERGIWJSVEPPS[EFPIGSQTVIWWMZIWXVIWWJSVQYPEW
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SJ7IGWLEPPFIEWWIQFPIHERH[IPHIHMRWYGLEQERRIVXLEXXLIJSPPS[MRK
XSPIVERGIWEVISFXEMRIH
 0SGEPHIZMEXMSRJVSQXLISVIXMGEPWLETI)\GITXEWRSXIHXLIQE\M
QYQPSGEPHIZMEXMSRJVSQXLISVIXMGEPWLETIII\
I\ ! 0\ )U

0\ !  6X )U

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0\ ! KEYKIPIRKXLXSQIEWYVIPSGEPMQTIVJIGXMSR
I\ ! PSGEPHIZMEXMSRJVSQXLISVIXMGEPWLETI
X ! WLIPPXLMGORIWW
6 ! VEHMYWSJI\XIVMSVWYVJEGISJXLIWLIPPRSVQEPXSXLITPEXIEXXLITSMRX
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TPEXIXSXLIE\MWSJVIZSPYXMSR
2 %PPYRMXWQYWXFIGSRWMWXIRX

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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

;LIVI
'GV ! VEXMSSJEGXYEPGSQTVIWWMZIWXVIWWXSEPPS[EFPIGSQTVIWWMZIWXVIWW
/GV ! EPPS[EFPIPSGEPHIZMEXMSRQYPXMTPMIV
 3JJWIX SJ EPMKRIH GSYVWIW %PMKRQIRX WLEPP GSQTP] [MXL
7IG

7IG 1EXGLMRK4PEXIW
 0ETNSMRXW XIWJSVQMRKEPETNSMRXWLEPPFILIPHMREWGPSWI
GSRXEGXEWTSWWMFPIHYVMRK[IPHMRK;LIVITPEXIWITEVEXMSRSGGYVWXLIWM^ISJ[IPH
WLEPPFIMRGVIEWIHF]XLIEQSYRXSJXLIWITEVEXMSR WII7IG 
 &YXX NSMRXW SMRMRK IHKIW SJ FYXX NSMRXW WLEPP FI EPMKRIH

8EFPIEVIRSXI\GIIHIHMRXLI[IPHIHNSMRX
 'PIERMRK SJ [IPHW ;IPH WGEPI SV WPEK WTEXXIV FYVVW ERH SXLIV
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WYMXEFPI JSV XLI WYFWIUYIRX GPIERMRK ERH TEMRXMRK STIVEXMSRW ;IPH WIEQW RIIH
RSXFIGLMTTIHSVKVSYRHTVSZMHIHXLI]LEZIEWYVJEGIWYMXEFPIJSVXLIWYFWIUYIRX
GPIERMRKERHTEMRXMRKSTIVEXMSRW

7IG +VSYXMRKSJ'SPYQR6MWIVERH7MRKPI4IHIWXEP&EWIW
JSV)PIZEXIH8EROW
%JXIVXLIXEROLEWFIIRGSQTPIXIP]IVIGXIHERHwXVYIHYTxEQMRMQYQMR
QQ WTEGIFIX[IIRGSPYQRVMWIVERHWMRKPITIHIWXEPFEWIWERHXLIJSYRHE

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 QQ MR QQ
   
JX 0IWWIVSJX 0IWWIVSJX 0IWWIVSJX
 SV SV  SV
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DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

7IG ,MKL7XVIRKXL%RGLSVW
;LIRLMKLWXVIRKXLERGLSVWEVIYWIHRS[IPHMRKLIEXMRKSVTIIRMRKSJXLI
ERGLSVMWTIVQMXXIH,MKLWXVIRKXLERGLSVWWLEPPFITVIXIRWMSRIHXSEXPIEWX
TIVGIRXSJXLIHIWMKRPSEH

7)'8-32 -274)'8-32%2(8)78-2+

7IG +IRIVEP

HERGI[MXLXLMWWXERHEVH

7IG -RWTIGXMSR6ITSVX

JSPPS[MRK
 %GST]S
 %WYQQEV]SJMRWTIGXMSRSJVEHMSKVETLWERHMRWTIGXMSRF]EMVGEVFSREVG
KSYKMRKMJYWIH
 -HIR 
MRKERHEWXEXIQIRXSJXLIEGXMSRXEOIRXSVIGXMJ]YRWEXMWJEGXSV][IPHW
 6IGSVHSJ[IPHIVWIQTPS]IHSRIEGLNSMRXMJETTPMGEFPI WII7IG 
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7IG ;IPHIVWv'VIHIRXMEPW

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QIXLSH -RWTIGXMSR SJ GSQTPIXI NSMRX TIRIXVEXMSR
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DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

F]XLIVEHMSKVETLMGQIXLSHMR7IG4VMQEV]WXVIWWNSMRXWXLEXGERRSXFIVEHMS
KVETLIHQE]FIMRWTIGXIHF]EMVGEVFSREVGKSYKMRKEWHIWGVMFIHMR7IG
 0MQMXEXMSRWSJVEHMSKVETLMGMRWTIGXMSR 6EHMSKVETLMGMRWTIGXMSR
WLEPPETTP]XSGSQTPIXITIRIXVEXMSR[IPHIHFYXXNSMRXWSRP]-RWTIGXMSRF]VEHMS
KVETLMGQIXLSHWMWRSXVIUYMVIHJSVFYXXNSMRXWJSV[LMGLTEVXMEPTIRIXVEXMSR[IPHW
EVIEPPS[IH 7IGERH7IG ERHXLIJSPPS[MRKNSMRXW
 ;IPHW MR VSSJ TPEXIW RSX WYFNIGX XS XLI [IMKLX SV TVIWWYVI SJ XLI XERO
GSRXIRXW
 ;IPHWM
XLERERRYPEVTPEXIWVIUYMVIHF]7IG
 ;IPHWN
 7TPMGI[IPHWMRXLIXSTERKPIERH[IPHWGSRRIGXMRKXLIXSTERKPIXSXLI
WLIPPSVVSSJ
 ;IPHWGSRRIGXMRKQERLSPIWXSXLIXERO
 ;IPHWGSRRIGXMRKETTYVXIRERGIWXSXLIXERO
 %R]SX
 :MWYEPMRWTIGXMSR %PP[IPHWI\GITXEWRSXIHMR7IGWLEPP
FI ZMWYEPP] MRWTIGXIH F] ER MRHMZMHYEP [LS F] XVEMRMRK SV I\TIVMIRGI SV FSXL
MRQIXEPWJEFVMGEXMSRMRWTIGXMSRERHXIWXMRKMWGSQTIXIRXXSTIVJSVQXLIZMWYEP

 %R]GVEGOVIKEVHPIWWSJWM^ISVPSGEXMSR
 0EGOSJ JJYWMSRFIX[IIREHNEGIRXPE]IVWSJ[IPH QIXEPSVFIX[IIR[IPH
QIXEPERHFEWIQIXEPI\GITXEWRSXIHMR7IG
 PH
RKJVSQXLITVSXVYWMSRSJ[IPHQIXEPFI]SRHXLI[IPHXSI

SVGIQIRXMRI\GIWWSJEPPS[EFPIPMQMXWKMZIRMR7IG

I\MX]MRI\GIWWSJ
Q JSV[MHXLSJMRHMZMHYEPFIEHSV[IPHJEGIRSXSZIV

Q JSV[MHXLSJMRHMZMHYEPFIEHSV[IPHJEGISZIV   MR
MR QQ 
QQ  JSV [MHXL SJ MRHMZMHYEP FIEH SV [IPH JEGI  MR

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

 9RHIVGYXMRI\GIWWSJXLIPMQMXWKMZIRMR7IG
 4SVSWMX]
E %R]ZMWMFPITSVSWMX]MRFYXXNSMRXWWYFNIGXXSTVMQEV]WXVIWW
F -REPPSXLIVNSMRXWXLIWYQSJZMWMFPITSVSWMX]KVIEXIVXLER  MR 
QQ MRHMEQIXIVWLEPPRSXI\GIIH MR QQ MRER]PMRIEVMRGLSJ[IPHERH
WLEPPRSXI\GIIH MR QQ MRER]MR QQ PIRKXLSJ[IPH
 4PEXI QMWEPMKRQIRX MR I\GIWW SJ XLI PMQMXW KMZIR MR 7IG  ERH
8EFPI
 1E\MQYQTIVQMWWMFPIYRHIVGYX
 9RHIVGYXMWEKVSSZIQIPXIHMRXSXLIFEWIQIXEPEHNEGIRXXSXLI

 *SVFYXXNSMRXWWYFNIGXXSTVMQEV]WXVIWWHYIXS[IMKLXSVTVIWWYVI
SJXEROGSRXIRXWQE\MQYQTIVQMWWMFPIYRHIVGYXWLEPPFI  MR QQ 
 *SVFYXXNSMRXWWYFNIGXXSWIGSRHEV]WXVIWWTIRIXVEXMSRMWVIUYMVIH
SRP][MXLMRXLIPMQMXWIWXEFPMWLIHMR7IG%QE\MQYQYRHIVGYXSJ   MR
QQ MWTIVQMXXIHTVSZMHIHXLEXXLIYR[IPHIHTSVXMSRTPYWXLIYRHIVGYXWLEPP
RSXVIHYGIXLIXLMGORIWWSJXLINSMRXF]QSVIXLERSRIXLMVHSJXLIXLMGORIWWSJXLI
XLMRRIVTPEXINSMRIH
 *SVPETNSMRXWWYFNIGXXSTVMQEV]WXVIWWHYIXS[IMKLXSVTVIWWYVI
SJXEROGSRXIRXWXLIQE\MQYQTIVQMWWMFPIYRHIVGYXWLEPPFI  MR QQ 
 *SVPETNSMRXWWYFNIGXXSWIGSRHEV]WXVIWWXLIQE\MQYQYRHIV
GYXTIVQMXXIHWLEPPFI  MR QQ 
 *SV FY
WTPMGI[IPHWLEPPFIKVSYRHXSIPMQMREXIWLEVTRSXGLIWERHEPPYRHIVGYXWLEPPFI
VITEMVIHXSTVSZMHIEWQSSXLXVERWMXMSRJVSQXLIWTPMGI[IPHXSXLIFVEGIQEXIVMEP

QYQYRHIVGYXTIVQMXXIHJSVEPPSXLIVNSMRXWWLEPPFI

RHHSGYQIRXEXMSRSJWLIPPMQTIVJIGXMSRW
TSVXIH WXERHTMTIW ERH VIWIVZSMVW % ZMWYEP MRWTIG
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XSPIVERGIWSJ7IGERH8EFPI
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IGXMSRWKSZIVRIHF]7IGPSGEPFYGOPMRKEPPS[
HEWJSPPS[W

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

 % ZMWYEP MRWTIGXMSR SJ WLIPPW HIWMKRIH YWMRK 1IXLSH  WII


7IG WYTTPIQIRXIHF]QIEWYVIQIRXWWLEPPFIYWIHXSZIVMJ]GSQTPM
ERGI[MXLXLIXSPIVERGIWSJ7IGERH7IG
 7LIPPWHIWMKRIHYWMRK1IXLSH WII7IG SV1IXLSH


PEV-JQIEWYVIQIRXWMRHMGEXIXLEXXLIWLIPPHSIWRSXGSQTP][MXLXLIXSPIVERGIW
SJ7IGEHHMXMSREPQIEWYVIQIRXWWLEPPFIXEOIRXSHIXIVQMRIXLII\XIRXSJ

GIVXMJ]MRKGSQTPMERGI[MXLXLIXSPIVERGIWSJ7IGERH7IGWLEPPFITVS
ZMHIH;LIVIXLIXSPIVERGIWSJ7IGERHEVIRSXQIXJYVXLIVIZEPYEXMSR
MWVIUYMVIHERHGSVVIGXMZIEGXMSRQE]FIVIUYMVIH WII7IG 
 7YTTSVX GSPYQRW JSV IPIZEXIH XEROW )\GITX EW RSXIH XLMW WIGXMSR
ETTPMIWXSXYFYPEVWYTTSVXGSPYQRWSJQYPXMTPIGSPYQRXEROWPEVKIHMEQIXIVHV]
VMWIVW ERH WMRKPITIHIWXEP GSPYQRW[MXLIMXLIV E WQSSXL G]PMRHVMGEP GSRMGEP SV
FIRXTPEXIWYVJEGI
 'MVGYQJIVIRXMEP FYXX NSMRXW XMSR SRP] ETTPMIW XS PEVKI
HMEQIXIVHV]VMWIVWERHWMRKPITIHIWXEPGSPYQRW;IPHWQEHIJVSQSRIWMHIMRXS
FEGOYTFEVWSVWMQMPEVSRIWMHI[IPHMRKQE]WLS[HEVOPMRIWMRXIVQMXXIRXP]SRE

TVSZMHIHXLI[IPHWEVISXLIV[MWIGSRWMHIVIHEGGITXEFPI*SVSRIWMHIH[IPHWWSQI
RSRJYWMSRSVPEGOSJTIRIXVEXMSRPIWWXLERXMQIWXLIGSPYQR[EPPXLMGORIWWMR
PIRKXLERHVSYRHIHMRHMGEXMSRWWLEPPRSXFIGEYWIJSVVINIGXMSRTVSZMHIHXLIKSZ
SR
MREPFYXXNSMRXW 0SRKMXYHMREPFYXXNSMRXWWLEPPFIZMWY
SYXWMHIPIRKXLERHJSVEHMWXERGISJSRIHMEQIXIVSRXLI
HIH%VIEWPIWWXLERXIRXMQIWXLIGSPYQR[EPPXLMGORIWW
RIXVEXMSRRSXI\GIIHMRK  MR QQ HIITEVIEGGITX
WSJ7IGWLEPPETTP]JSVI\XIVMSV[IPHW
XW *SV PET NSMRXW XLI VIUYMVIQIRXW SJ 7IG 
HI\XIVMSV[IPHW
QFIVFVEGMRK 7TPMGINSMRXWWLEPPFIMRWTIGXIHF]VEHMSK
SVF]TVSSJXIWXXS XMQIWXLITYFPMWLIHQMRMQYQ]MIPH
SJXLMWNSMRXXIWXMRKWLEPPFIEWJSPPS[W

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

 4VMSVXSTVSHYGXMSR[IPHMRKIEGL[IPHIV

 4VSHYGXMSR XIWXMRK *SV IEGL [IPHIV EX PIEWX SRI WTPMGI NSMRX
WLEPPFIXIWXIHJSVIZIV]WTPMGINSMRXW[IPHIH[MXLEQMRMQYQSJSRIXIWX

7IG 2YQFIVERH0SGEXMSRSJ6EHMSKVETLWJSV&YXX;IPH.SMRXWMR8ERO
7LIPPW0SEH&IEVMRK6MWIVWERH7MRKPI4IHIWXEP'SPYQRW
-RWTIGXMSRWLEPPFITIVJSVQIHEWXLI[SVOTVSKVIWWIWERHWLEPPFIQEHIEW

[IPHIH6IJIVXS7IGJSVVEHMSKVETLMGXIWXMRKTVSGIHYVIW
 .SMRXWSJXLIWEQIX]TIERHXLMGORIWW 8EROWLIPPERH[IXVMWIVNSMRXW
SJXLIWEQIX]TIERHXLMGORIWWFEWIHSRXLIXLMGORIWWSJXLIXLMRRIVTPEXIEXXLI
NSMRX[LMGLEVIWYFNIGXXSTVMQEV]WXVIWWHYIXS[IMKLXSVTVIWWYVISJXEROGSRXIRXW

[IPHIVWSV[IPHMRKSTIVEXSVW[SVOMRKXLIVISRSRIEHHMXMSREPVEHMSKVETLWLEPPFI
XEOIRMRIEGLEHHMXMSREPJX Q ERHER]VIQEMRMRKQENSVJVEGXMSRXLIVISJ

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WXVIWW[MXLEQMRMQYQSJX[SWYGLNYRGXYVIWTIVXERO
 8EROWLIPPERH[IXVMWIV{WIGSRHEV]WXVIWW 8EROWLIPPERH[IXVMWIV
MGORIWWFEWIHSRXLIXLMGORIWWSJXLIXLMRRIVTPEXIEX
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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JSSXEKISJ[IPHWSJXLIWEQIX]TIERHXLMGORIWWMRWYGLKVSYTSJXEROWVEXLIVXLER
SRXLIJSSXEKIMRIEGLMRHMZMHYEPXERO
 1YPXMTPI[IPHIVWSRWMRKPINSMRX
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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8 /7 *36;%8)67836%+) 

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VITEMVWSJ[IPHW
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SJXLIJSPPS[MRKMQTIVJIGXMSRWWLEPPFINYHKIHYREGGITXEFPI
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 %R] MRHMZMHYEP IPSRKEXIH MRGPYWMSR LEZMRK E PIRKXL KVIEXIV XLER X[S
XLMVHWXLIXLMGORIWWSJXLIXLMRRIVTPEXISJXLINSMRXI\GITXXLEXVIKEVHPIWWSJXLI
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

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DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

7IG 8IWXMRK
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 %MVTVIWWYVISVZEGYYQXIWXMRK %MVTVIWWYVISVZEGYYQQE]FI
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 7LIPPXSFSXXSQNSMRX
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 8IWXX

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 ;EXI 

MRXLIJSYRHEXMSRHIWMKR

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

 (IWMKR WRS[ PSEH 9RPI


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HIWMKRSJJSSXMRKWWPEFWSVTMIVW

7IG 7SMP&IEVMRK:EPYI

TVMEXIJEGXSVSJWEJIX] 7IG XLEXMWFEWIHSREKISXIGLRMGEPMRZIWXMKEXMSR-R

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 +ISXIGLRMGEP
X MRZIWXMKEXMSR % KISXIGLRMGEP MRZIWXMKEXMSR WLEPP FI
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 ;LIXLIVXLIWMXIMWWYMXEFPIJSVXLIWXVYGXYVIXSFIFYMPXXLIVISRERH[LEX
VIQIHMEXMSRMJER]MWRIGIWWEV]XSQEOIMXWYMXEFPI

 JJSYRHEXMSRXLEX[MPPFIVIUYMVIHEXXLIWMXI
 EXMSRSJKVSYRH[EXIVERH[LIXLIVHI[EXIVMRKMWVIUYMVIH
 MRKGETEGMX]SJXLIWSMPERHHITXLEX[LMGLJSYRHEXMSRQYWXFI
JSYRHIH
 ;LIXLIVEHIITJSYRHEXMSR[MPPFIVIUYMVIHERHXLIX]TIGETEGMX]ERH
VIUYMVIHPIRKXLSJTMPIWGEMWWSRWTMIVWIXG
 EXMSRWSJXLII\MWXMRKKVEHIERHSXLIVXSTSKVETLMGEPJIEXYVIWXLEX

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VIWIVZSMVWXLIQMRMQYQEPPS[EFPIJSYRHEXMSR[MHXL
SSXMRKWMJETTPMGEFPI
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MQEXIFIEVMRKGETEGMX]JSVKVEZMX]PSEHW
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XMQEXI FIEVMRK GETEGMX] JSV KVEZMX] PSEHWTPYW[MRH

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

PSEH I\GPYHMRK SZIVXYVRMRK XSI TVIWWYVI GEYWIH F] WLIEV EX XLI XST SJ JSSXMRK

MRXLIKISXIGLRMGEPVITSVX
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TVSZMHIHFEWIHSRGEPGYPEXIHYPXMQEXIFIEVMRKGETEGMX]JSVKVEZMX]PSEHWTPYWWIMW
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SEHGEWIW

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

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JYPP[IMKLXSJGSRGVIXIERHWSMPEFSZIXLISVMKMREPKVSYRHPMRIERHTSVXMSRSJHIEH
[EXIVERHWRS[PSEHWGEVVMIHF]XLIGSPYQRTMIV1E\MQYQ[MRHSVWIMWQMGPSEHW
WLEPPFIGSQFMRIH[MXLKVEZMX]PSEHWTIV7IGERH7IG4IEOXSI
TVIWWYVIGEYWIHF]WLIEVEXXLIXSTSJXLIJSYRHEXMSRWLEPPFIGSQFMRIH[MXLKVEZ
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 &EXXIV
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 7M^ISJXST
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ERH7IG

DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
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4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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IH IEVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR  TIVGIRX
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
EVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR  TIVGIRX
JSV6IKMSR GSRXMRYIH

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
IH IEVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR  TIVGIRX
WW&JSV6IKMSR

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
EVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR  TIVGIRX
SV6IKMSR GSRXMRYIH

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
IH IEVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR  TIVGIRX
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
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DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
VIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRX
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
IEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRX
JSV6IKMSR

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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
VIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRX
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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7TIGXVEP6IWTSRWI%GGIPIVEXMSR *MKYVIWERH JSV

6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
IEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRX
H7JSV7MXI'PEWW&JSV6IKMSR

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
VIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRX
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
DDDDDDDDDDDDDDDDDDDD

4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
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 %;;%(

8EFPI ERH

7XVYGXYVI 6M MQTYPWMZIGSQTSRIRX 6G GSRZIGXMZIGSQTSRIRX


'VSWWFVEGIHGSPYQRWYTTSVXIHIPIZEXIHXERO  j
4IHIWXEPX]TIIPIZEXIHXERO  j

1IGLERMGEPP]ERGLSVIH  


7IPJERGLSVIH  
6MJSVGVSWWFVEGIHGSPYQRWYTTSVXIHIPIZEXIHXEROWSRP]ETTPMIWXSXEROW[MXL
XIRWMSRSRP]HMEKSREPFVEGMRK8EROWXLEXYXMPM^IXIRWMSRGSQTVIWWMSRHMEKSREPFVEGMRKEVIFI]SRHXLIWGSTISJ
XLMWWXERHEVH

MRXIVEGXMSRTVSGIHYVIMWYWIH 7IG 

 (IWMKRVIWTSRWIWTIGXVE{KIRIVEPTVSGIHYVI
 +IRIVEP VEPTVSGIHYVIMWFEWIHSRXLIQETTIHQE\M
QYQGSRWMHIVIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRWJVSQ*MKYVIWXLVSYKL
JSVERIZIRX[MXLETIVGIRXTVSFEFMPMX]SJI\GIIHERGI[MXLMRE]IEVTIVMSH
 1E\MQYQ GSRWMHIVIH IEVXLUYEOI WTIGXVEP VIWTSRWI EGGIPIVEXMSR
1ETTIHQE\MQYQGSRWMHIVIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRWTIVGIRX
HEQTIHEXWIGTIVMSH777ERHWIGTIVMSH 7JSV7MXI'PEWW&JVSQ*MKYVIW

717 ! *E77 )U


71 ! *Z7 )U

VIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSR

HIGMQEP SJK
VIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSR

HIGMQEP SJK
GSRWMHIVIHIEVXLUYEOIWTIGXVEPVIWTSRWI
IRXHEQTIHEXWIGTIVMSHJSV7MXI'PEWW&JVSQ
WXEXIHEWEQYPXMTPI HIGMQEP SJK
GSRWMHIVIHIEVXLUYEOIWTIGXVEPVIWTSRWI
IRXHEQTIHEXWIGTIVMSHJSV7MXI'PEWW&JVSQ
WXEXIHEWEQYPXMTPI HIGMQEP SJK

DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

*E !
*Z !
K ! EGGIPIVEXMSRHYIXSKVEZMX]
 (IWMKRVIWTSRWIWTIGXVE (IWMKRVIWTSRWIWTIGXVEJSVMQTYPWMZI
ERHGSRZIGXMZIGSQTSRIRXWWLEPPFIFEWIHSRHIWMKRIEVXLUYEOIWTIGXVEPVIWTSRWI
EGGIPIVEXMSRWTIVGIRXHEQTIHEXWIGTIVMSH77(77ERHWIGTIVMSH7(
7(7 ! 97717 )U
7( ! 9771 )U
;LIVI
7(7 ! HIWMKRIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRXHEQTIH
EXWIGTIVMSHWXEXIHEWEQYPXMTPI HIGMQEP SJK
7( ! HIWMKRIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRXHEQTIH
EXWIGTIVMSHWXEXIHEWEQYPXMTPI HIGMQEP SJK
9 ! WGEPMRKJEGXSV! XSWGEPIXLIQE\MQYQGSRWMHIVIHIEVXLUYEOI
WTIGXVEPVIWTSRWIEGGIPIVEXMSRXSXLIHIWMKRIEVXLUYEOIWTIGXVEP
VIWTSRWIEGGIPIVEXMSR

 (IWMKRVIWTSRWIWTIGXVYQJSVMQTYPWMZIGSQTSRIRXW MKR


VIWTSRWIWTIGXVYQJSVMQTYPWMZIGSQTSRIRXWWLEPPFIFEWIHSRTIVGIRXHEQTMRK
ERHXLIJSPPS[MRKIUYEXMSRW

*SV 8M 8777EM ! 7(7 )U


7(
*SV8
87 8M 8077EM ! 7(7 )U
8M
807(
8M"8077EM ! )U
8M

VIWTSRWIEGGIPIVEXMSRJSVMQTYPWMZIGSQTSRIRXW
TIHEXXLIREXYVEPTIVMSHSJXLIWXVYGXYVI8
8MWXEXIHEWE
QEP SJK
K
SJXLIWXVYGXYVIMRWIGSRHW
IRXXVERWMXMSRTIVMSHJSVPSRKIVTIVMSHKVSYRHQSXMSRMR
RMR*MKYVI

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
MSHJSVPSRKIVTIVMSHKVSYRHQSXMSR8
80 GSRXMRYIH

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
TIVMSHJSVPSRKIVTIVMSHKVSYRHQSXMSR8
80 GSRXMRYIH

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
MSHJSVPSRKIVTIVMSHKVSYRHQSXMSR8
80 GSRXMRYIH

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
TIVMSHJSVPSRKIVTIVMSHKVSYRHQSXMSR8
80 GSRXMRYIH

DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
MSHJSVPSRKIVTIVMSHKVSYRHQSXMSR8
80 GSRXMRYIH

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

6ITVMRXIH[MXLTIVQMWWMSRJVSQ%7')
TIVMSHJSVPSRKIVTIVMSHKVSYRHQSXMSR8
80

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

 (IWMKRVIWTSRWIWTIGXVYQJSVXLIGSRZIGXMZIGSQTSRIRX
HIWMKRVIWTSRWIWTIGXVYQJSVXLIGSRZIGXMZIGSQTSRIRXWLEPPFIFEWIHSRTIV
GIRXHEQTMRKERHXLIJSPPS[MRKIUYEXMSRW
/77(
8G 8077EG !
*SV8 7(7 )U
8G
/8
807(
*SV8
8G"8077EG ! )U
8G
;LIVI
7EG ! HIWMKRWTIGXVEPVIWTSRWIEGGIPIVEXMSRJSVXLIGSRZIGXMZIGSQTSRIRX
8GWXEXIH
EWEQYPXMTPI HIGMQEP SJK
/ ! HEQTMRKWGEPMRKJEGXSV!XSGSRZIVXWTIGXVYQJVSQTIVGIRX
HEQTMRKXSTIVGIRXHEQTMRK
8G !

 (IWMM
 +IRIVEP ;LIREW
F]XLMWWXERHEVHXSHIXIVQMRIXLI1')WTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRX
HEQTIHEXER]TIVMSH77E1
1XLITVSGIHYVIWLEPPGSQTP][MXL%7')'LETXIV

EREP]WMWWLEPPFIHSGYQIRXIHMREVITSVX6IJIVXS7IGJSVVIUYMVIQIRXWJSV

 (IWMKRVIWTSRWIWTIGXVYQ
 (IWMKR VIWTSRWI WTIGXVYQ JSV MQTYPWMZI GSQTSRIRXW
H MQTYPWMZIGSQTSRIRXW77EMMWLEPPFIFEWIHSRTIVGIRX

XLERTIVGIRXSJXLIHIWMKRWTIGXVEPVIWTSRWIEGGIP

TIVGIRXSJXLIHIWMKRWTIGXVEPVIWTSRWIEGGIPIVEXMSR
PTVSGIHYVI 7IG 
7EM ! 977E1 )U

VIHIEVXLUYEOIWTIGXVEPVIWTSRWIEGGIPIVEXMSRWXEXIH
QEP SJK

DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

, HMWXERGI JVSQ FSXXSQ SJ


,
WLIPP XS 130 XS (
( XEROHMEQIXIV VEXMSWIUYEP XSSVPIWWXLERXLIHIWMKR
WTIGXVEP VIWTSRWIEGGIPIVEXMSRF])UQE]FI PMQMXIHXS ; ; 8 ;;M XER” 
[LIRXLIXEROWEVI
 7IPJERGLSVIH
J
 1IGLERMGEPP]ERGLSVIH[MXLERGLSVFSPXWERHGLEMVWEXPIEWXMRGLIW
LMKLERHEVIRSXSXLIV[MWITVIZIRXIHJVSQWPMHMRKPEXIVEPP]EXPIEWXMRGL
; 8ERH;M
 (IWMK
HIWMKRVIWTSRWIWTIGXVYQJSVXLIGSRZIGXMZIGSQTSRIRXWLEPPFIFEWIHSRTIV

WLEPPRSXFIPIWWXLERTIVGIRXSJXLIHIWMKRWTIGXVEPVIWTSRWIEGGIPIVEXMSRF]XLI
KIRIVEPTVSGIHYVI 7IG 
7EG ! 9/77E1 )U

%PXIVREXMZIP] XLI HIWMKR WTIGXVEP VIWTSRWI EGGIPIVEXMSR JSV XLI GSRZIGXMZI


GSQTSRIRX 7EGG
WTIGXVYQFEWIHSRXLIVIUYMVIQIRXWSJ7IGI\GITXXLEXXLIHEQTMRKWGEP
MRKJEGXSV/WLEPPFIWIXIUYEPXS
/
 ,SVM^SRXEPHIWMKREGGIPIVEXMSRW
M
 )PIZEXIH XEROW MKR EGGIPIVEXMSR %MWLEPPFIFEWIH SR XLI
HIWMKRWTIGXVEPVIWTSRWIEGGIPIVEXMSRJSVMQTYPWMZIGSQTSRIRXWTIVGIRXHEQTIH
7EMMEXXLIREXYVEPTIVMSHSJXLIWXVYGXYVI8M
WLEPP FI XEOIR JVSQ E HIWMKR WTIGXVYQ HIXIVQMRIH F] XLI KIRIVEP TVSGIHYVI

YTTSVXIH XEROW SV 7IG  JSV TIHIWXEPX]TI IPIZEXIH

IHIXIVQMRIHF]XLIIUYEXMSR
7EMM-) 7-)
%M ! )U
6M 6M

XMSRWXEXIHEWEQYPXMTPI HIGMQEP SJK

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

-) ! WIMWQMGMQTSVXERGIJEGXSVJVSQ8EFPI
6M !
8EFPIJSVXLIX]TISJWXVYGXYVI

 +VSY *SVXLIKIRIVEPTVSGIHYVI


XLIMQTYPWMZIHIWMKREGGIPIVEXMSR%MMWMRHITIRHIRXSJ8MERHXLIVIJSVI7EM WLEPPFI
XEOIREW77(7 %M
WLEPPFIFEWIHSRXLIHIWMKRWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRXHEQTIH77EM

%GWLEPPFIFEWIHSRXLIWTIGXVEPVIWTSRWIEGGIPIVEXMSRTIVGIRXHEQTIH7EGGEX
8G

XMSRWJSVMQTYPWMZIERHGSRZIGXMZIGSQTSRIRXWWLEPPFIXEOIRJVSQHIWMKRWTIGXVE


IVEXMSRWWLEPPFIHIXIVQMRIHF]XLIJSPPS[MRKIUYEXMSRW
7EMM-) 7-)
%M ! )U
6M 6M
7EGG-)
%G ! )U
6M
;LIVI
%M ! MQTYPWMZIHIWMKREGGIPIVEXMSRWXEXIHEWEQYPXMTPI HIGMQEP SJK
%G ! GSRZIGXMZIHIWMKREGGIPIVEXMSRWXEXIHEWEQYPXMTPI HIGMQEP SJK
6G !
TISJWXVYGXYVI

VSGIHYVIW JSV IPIZEXIH XEROW


MRXIVEGXMSRQE]FIGSRWMHIVIHJSVIPIZEXIHXEROWMR
XLIJSPPS[MRKPMQMXEXMSRW
IMRXIVEGXMSRMWYWIHXLITVSGIHYVIWLEPPFIWMQMPEVXS

GIRX

PIWWXLERXLVIIXMQIWXLIREXYVEPTIVMSHSJXLIWXVYG
RIRXW

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 


XLIH 

6GWLEPPFIERH
XLIGSRZIGXMZIHIWMKREGGIPIVEXMSR%GWLEPPFIHIXIVQMRIHYWMRK)U
 &EWI WL
WXVYGXYVI MRXIVEGXMSR SVFSXL :EPXX WLEPP RSX FIPIWWXLER TIVGIRX SJ XLI FEWI

XMSR :
: ;LIR :EPXX MW PIWW XLER :
: WLIEVW ERH SZIVXYVRMRK QSQIRXW WLEPP FI
WGEPIHF]XLIVEXMS: : :EPX
 %PXIV

FSXXSQXEROWMREGGSVHERGI[MXL%7')ERHXLIJSPPS[MRKPMQMXEXMSRW
 OWLEPPFIQIGLERMGEPP]ERGLSVIHXSXLIJSYRHEXMSR
 OWLEPPFIWYTTSVXIHF]EVIMRJSVGIHGSRGVIXIJSYRHEXMSRXLEXMW

XEROWWYTTSVXIHF]KVERYPEVFIVQJSYRHEXMSRW
 ;LIRWSMPzWXVYGXYVIMRXIVEGXMSRMWYWIHXLITVSGIHYVIWLEPPFIWMQMPEVXS

W]WXIQWLEPPRSXI\GIIHTIVGIRX
 &EWIWL
WXVYGXYVIMRXIVEGXMSR:
:EPXXWLEPPRSXFIPIWWXLERTIVGIRXSJXLIFEWIWLIEVMRGPYH
:
:;LIR :EPXXMWPIWWXLER:
:
WLIEVWERHSZIVXYVRMRKQSQIRXWWLEPPFIWGEPIHF]XLIVEXMS: : :EPX

YTTSVXIH)PIZEXIH8EROW
TIVMSH YVEP TIVMSH SJ XLI WXVYGXYVI 8M WLEPP
WXVYGXYVEPTVSTIVXMIWERHHIJSVQEXMSREPGLEVEGXIVMWXMGW

SJ XLI WXVYGXYVI ERH GSRXIRXW VITVIWIRXIH F] E WMRKPI


QEWWQSZIWMRYRMWSR[MXLXLIWXVYGXYVI 'VSWWFVEGIH

IVREXMZIP] XLI GVSWWFVEGIH XS[IV QE] FI EWWYQIH XS


< /GSVVIGXMSRWYWIHXSEHNYWXXLIJVIIGERXMPIZIV

<+' ! < / <' )U

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

;LIVI
<+' !
< / ! GSVVIGXMSRJEGXSVFEWIHSRXLIRYQFIVSJGSPYQRW2
2
2 </ 2 </ 2 </
     
     
     
    

<' !
 0EXIVEPJSVGI
V %PEXIVEPJSVGIMWEWWYQIHXSEGXXLVSYKLXLIGIRXIV
SJKVEZMX] SJXLIXSXEP[IMKLXSJWXVYGXYVIERHGSRXIRXWRSRGSRGYVVIRXP] MRXLI

QMRIHF]XLIIUYEXMSR
: ! %M; )U 
;LIVI
: ! PEXIVEPJSVGIMRTSYRHW
%M ! HIWMKREGGIPIVEXMSRJVSQ)UWXEXIHEWEQYPXMTPI HIGMQEP SJK
; ! XSXEP[IMKLXSJWXVYGXYVIERHGSRXIRXWMRTSYRHW
 7IMWQMGHIWMKRVIUYMVIQIRXW
 8S[IV WXVIWWIW 'EPGYPEXIH WXVIWW PIZIPW MR XLI XS[IV WLEPP RSX
I\GIIHXLIEPPS[EFPIHIWMKRWXVIWWIWWIXJSVXLMR%-7'MRGVIEWIHF]SRIXLMVHJSV
WIMWQMGPSEHMRK
 4HIP MKRSJXLIXS[IVERGLSVEKIERHJSYRHE


%WITEVEXIGEPGYPEXMSRWLEPPFIQEHIXSWLS[XLEXE
QMRMQYQTYFPMWLIH]MIPHWXVIWWGERFIHIZIPSTIHMR
XLIGSRRIGXMSRW[MRKTPEXIWWXVYXWSVERGLSVFSPXW
WXEFMPMX] *SYRHEXMSRWWLEPPFIGLIGOIHJSVWXEFMPMX]

XLMWGEWI *MKYVI 
K VSHW %PP XLVIEHIH WIMWQMG WLIEV
V VIWMWXMRK FVEGMRK
IHXLVIEHIRHW[MXLVSSXEVIEKVIEXIVXLERXLIFVEGMRK

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

1 1 6SH=MIPH 
6SH%GXYEP

4 %PPS[EFPI 4 9PXMQEXI
3RP]JSVLMKLIWXWXVIWWVSH

*MKYVI (MEKVEQJSVGLIGOMRKJSYRHEXMSRWXEFMPMX]SJGVSWWFVEGIHGSPYQRWYTTSVXIHIPIZEXIH
XEROW

 :IVXMGEPHIWMKREGGIPIVEXMSR MKRSJXLIXEROXS[IVERH


%ZIUYEPXS
77(7

7IG 4IHIWXEP8]TI)PIZEXIH8EROW
 7XVYGXYVEPTIVMSH YVEPTIVMSHSJXLIWXVYGXYVI8
8MWLEPPFI
IWXEFPMWLIHYWMRKXLIWXVYGXYVEPTVSTIVXMIWERHHIJSVQEXMSREPGLEVEGXIVMWXMGWSJXLI

GXYVIERHGSRXIRXWVITVIWIRXIHF]EWMRKPIMQTYPWMZIQEWW
RMWSR[MXLXLIWXVYGXYVI 
GI%PEXIVEPJSVGIMWEWWYQIHXSEGXXLVSYKLXLIGIRXIVSJ

SR
: ! %M; )U 

TSYRHW
XMSRWJVSQ)UWXEXIHEWEQYPXMTPI HIGMQEP SJK
WXVYGXYVIERHGSRXIRXWMRTSYRHW

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

 7IMWQMGHIWMKRVIUYMVIQIRXW
 4IHIWXEP WXVIWWIW 'SQTVIWWMZI WXVIWWIW WLEPP RSX I\GIIH XLI
FYGOPMRK WXVIWW EPPS[IH F] 7IG  MRGVIEWIH F] SRIXLMVH JSV WIMWQMG PSEHMRK

GMIRG]MRGVIEWIHF]SRIXLMVHJSVWIMWQMGPSEHMRK
 4HIP MKRSJXLITIHIWXEPERGLSVEKIERHJSYR


HIWMKREGGIPIVEXMSR%M
 :IVXMGEP HIWMKR EGGIPIVEXMSR MKR SJ XLI XERO TIHIWXEP
%ZIUYEP
XS77(7

 'VMXMGEPFYGOPMRKGLIGO 7LIPPIPIQIRXWXLEXVIWMWXLSVM^SRXEPWIMW


QMGJSVGIWERH[LSWITVMQEV]QSHISJJEMPYVIMWPSGEPSVKIRIVEPFYGOPMRKWLEPPFI

HIWMKREGGIPIVEXMSR[MXL--) 6MIUYEPXS MI%M !7EMM 




FYGOPMRKVIWMWXERGIWLEPPFIXEOIREWXLIGVMXMGEPFYGOPMRKGETEGMX]SJXLIWLIPPIPI

GIRXVSMHSJXLIGSRXIRXWIUYEPXSXLIIPEWXMGHMWTPEGI
HIWMKREGGIPIVEXMSR[MXL--) 6M IUYEPXS:IVXMGEP
IGSRWMHIVIH[LIRQEOMRKXLIGVMXMGEPFYGOPMRKGLIGO

F]EJEGXSVSJ *
*0 *0 [MXLETTVSTVMEXIWPIR
IH

XXSQ8EROW
HW GXMZI QEWW TVSGIHYVI GSRWMHIVW X[S
ERHMXWGSRXIRXW  XLIMQTYPWMZIGSQTSRIRXMWXLI

SJXLIPMUYMHGSRXIRXWXLEXQSZIWMRYRMWSR[MXLXLI

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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FIXLI VIUYMVIH[MHXLSJXLI FSXXSQERRYPYWHIXIV
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

7IG *SYRHEXMSR(IWMKRJSV+VSYRH7YTTSVXIH*PEX&SXXSQ8EROW
 6MRK
[EPPWERHJSSXMRKWJSVQIGLERMGEPP]ERGLSVIHXEROWWLEPPFITVSTSVXMSRIHXSVIWMWX
QE\MQYQERGLSVFSPXYTPMJXERHSZIVXYVRMRKFIEVMRKTVIWWYVI;EXIVPSEHHMVIGXP]
SZIV XLI VMRK[EPP ERH JSSXMRK QE] FI YWIH XS VIWMWX XLI QE\MQYQ ERGLSV FSPX
YTPMJXTVSZMHIHXLIVMRK[EPPERHJSSXMRKEVIHIWMKRIHXSGEVV]XLMWIGGIRXVMGPSEH
MRK;EXIVPSEHWLEPPRSXFIYWIHXSVIHYGIXLIERGLSVFSPXPSEH
 7IPJ FSXXSQ XEROW (IWMKR WLIPP
GSQTVIWWMSRPSEHWSRXLIJSYRHEXMSRWLSYPHFIHIXIVQMRIHYWMRKXLIWEQIQIXLSH

6MERH 6GXLERTIVQMXXIHJSVWIPJ
ERGLSVIHXEROW
 8EROO ZEYPXW -JEZEYPXSVVMRK[EPP TIRIXVEXMSRI\MWXW XLEXTSVXMSR
YRHIVXLIWLIPPWLEPPFIHIWMKRIHXSGEVV]XLITIEOGEPGYPEXIHWLIPPPSEHSRMXWYRWYT
TSVXIHWTERWHIXIVQMRIHJVSQ7IGSV7IGEWETTVSTVMEXI

7IG )UYMZEPIRX1IXVMG)UYEXMSRW
1IXVMGIUYMZEPIRXWSJIUYEXMSRWTVIWIRXIHMR7IGXMSREVIEWJSPPS[W

)UYEXMSR 1IXVMG
2YQFIV )UYMZEPIRX1IXVMG)UYEXMSR :EVMEFPI 9RMXW
 :
:! %M; : 2
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;W ;;V OK
;M ;;G OK
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:J ! ?%M ;W ;V ;J ;M A?%G;G A
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;J ;
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;G OK
1QJ 2Q
1QJ! ?%M ;W <W;V ,X;M <MQJ A?%G;G <GQJ A
;W ; ;V OK
;M ; ;G OK
< W ,
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1W 1W 2Q
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

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[0 2Q
z.  X W
XW QQ
 [X[VW 2Q
[X!;W [VW ;W OK
(
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2M   2G 2L %Z  W
W! 2M 2
2G 2
2L 2Q
XW QQ
XW
 = =  ( 2M 2Q
2M!%M+(, z XERL  (,= Q
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;V;M ;GA z %Z :%003; 2
;W ;
;V OK
;M ;
;G OK

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

7)'8-32 %08)62%8-:)()7-+2&%7-7*36
78%2(4-4)7%2(6)7)6:3-67

7IG %PXIVREXMZI(IWMKR&EWMW

IRWYVIWYMXEFPIHIWMKRWERH[SVOQERWLMTERHXLITVSTIVXIQTIVEXYVIVERKIWJSV
IGSRSQMGEPYWISJXLILMKLIVUYEPMX]WXIIPW[MXLMQTVSZIHRSXGLXSYKLRIWW1M\ \
MRK 7IGXMSR  ERH 7IGXMSR  QE\MQYQ HIWMKR EPPS[EFPI XIRWMPI WXVIWW JSV WLIPP
TPEXIWMRGSRXEGX[MXL[EXIVMWRSXTIVQMXXIHF]XLMWWXERHEVH
 %TTPMGEFMPMX]
P XIVREXMZI HIWMKR FEWMW MW ETTPMGEFPI SRP] XS

XLMWFEWMWQYWXMRGSVTSVEXITVSZMWMSRWSJXLMWWIGXMSR;LIRXLMWEPXIVREXMZIHIWMKR
FEWMWMWYWIHXLIVIUYMVIQIRXWSJ7IGERH7IGXMSREVIWYTIVWIHIHF]ER]

7IGXMSRERH7IGXMSRWLEPPETTP]'EXIKSV]QEXIVMEPW WII 8EFPI WLEPP


RSXFIYWIH[LIVIXLIQETTIHWTIGXVEPVIWTSRWIEGGIPIVEXMSREXWIGTIVMSH7 MW
KVIEXIVXLERKERHXLIQETTIHWTIGXVEPVIWTSRWIEGGIPIVEXMSREXWIGTIVMSH
K
77MWKVIEXIVXLERK
K
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XLIHIWMKRSVGSRWXVYGXMSRSJIPIZEXIH[EXIVXEROW
 -RWTIGXMSRW OWLEPPFIMRWTIGXIHERHXIWXIHMREGGSVHERGI
[MXL7IG
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EFPIWJSVXSYKLRIWW MR %71)&4:' 7IG-<SV %27-
RHERRYPEVFYXXNSMRXW-QTEGXXIWXMRKWLEPPFITIVJSVQIH

IWXMRKERHWLEPPFIMREGGSVHERGI[MXL7IG
RK -QTEGX XIWXMRK EW YWIH LIVIMR WLEPP QIER 'LEVT]
RHWLEPP FIMR EGGSVHERGI[MXL%781% ERH%781

JSVGEXIKSV]QEXIVMEP)EGLMQTEGXXIWXWLEPPGSRWMWXSJ
QEWMRKPIXIWXGSYTSRSVXIWXPSGEXMSR%GGITXERGIGVMXIVME

DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

[MPPFIXLIQMRMQYQEZIVEKIZEPYIEXXLIXIWXXIQTIVEXYVI)\GITXJSVUYIRGLIHERH
XIQTIVIHQEXIVMEPMQTEGXXIWXWWLEPPWLS[EQMRMQYQEZIVEKIMQTEGXIRIVK]ZEPYI
SJJXPFJ 2Q EXXLIHIWMKRQIXEPXIQTIVEXYVI)\GITXJSV%781%WXIIP
MQTEGX XIWXW SR UYIRGLIH ERH XIQTIVIH QEXIVMEP WLEPP WLS[ E QMRMQYQ EZIVEKI
MQTEGXIRIVK]ZEPYISJJXPFJ 2Q -QTEGXXIWXWSR%781%WXIIPWLEPP
WLS[EREZIVEKISJEXPIEWXQMPW ™Q PEXIVEPI\TERWMSREXXLIXIWXXIQTIVEXYVI

ZEPYIWWXEXIHEFSZIQYPXMTPMIHF]XLIVEXMSSJXLIXLMGORIWWSJWYFWM^IWTIGMQIRWXS
XLIXLMGORIWWSJJYPPWM^IWTIGMQIRW
 7TIGMQIR WM^I 7TIGMQIRW WLEPP FI 'LEVT] :RSXGL 8]TI % 
MR EGGSVHERGI [MXL %781 % ;LIR WYFWM^I WTIGMQIRW QYWX FI YWIH XLI
WYFWM^IWTIGMQIRWWLEPPLEZIE[MHXLEPSRKXLIRSXGLSJEXPIEWXTIVGIRXSJXLI
QEXIVMEPXLMGORIWW
 ;IPHQIXEP MQTEGX XIWXMRK ;IPHQIXEP WTIGMQIRW WLEPP FI

SVMIRXIHWSXLEXXLIRSXGLMWTIVTIRHMGYPEVXSXLIWYVJEGISJXLIQEXIVMEP3RIJEGI
SJXLIWTIGMQIRWLEPPFIWYFWXERXMEPP]TEVEPPIPXSERH[MXLMR MR QQ SJXLI

WLEPPQIIXXLIQMRMQYQEZIVEKIMQTEGXIRIVK]ZEPYIWIXJSVXLMR7IGJSV

GEXIKSV]QEXIVMEPWLEPP QIIXXLIQMRMQYQEZIVEKIPEXIVEPI\TERWMSRZEPYI WIX


JSVXLMR7IG
 &EWIQIXEPMQTEGXXIWXMRKJSVGEXIKSV]ERHQEXIVMEPW ;LIR
FEWIQIXEP MQTEGX XIWXMRK MW VIUYMVIH 7IG  7IG  7IG  ERH
7IG EXVERWZIVWIMQTEGXXIWXWLEPPFITIVJSVQIHJSVIEGLEWVSPPIHTPEXI

IVK]ZEPYIWJSVXLIX]TISJQEXIVMEPFIMRKNSMRIHEW

QTEGXXIWXMRKJSVGEXIKSV]QEXIVMEP %XVERWZIVWI

SXLEXXLIRSXGLMWTIVTIRHMGYPEVXSXLIWYVJEGISJXLI

;LIR FEWIQIXEP MQTEGX


]SVQEXIVMEPWERMQTEGXXIWXWLEPPFITIVJSVQIH

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 



IKSV]SVQEXIVMEPWWLEPPQIIXXLIQMRMQYQEZIVEKIMQTEGXIRIVK]ZEPYIWJSV

I\TERWMSRZEPYIWIXJSVXLMR7IG
7IG 1EXIVMEPW

XMSRW ERH XLIMV VIMRJSVGIQIRXW ERH ERGLSVFSPX GLEMVW EVI XS GSQTP] [MXL XLMW

PS[WXVIRKXLQEXIVMEPGEXIKSV]QIHMYQWXVIRKXLQEXIVMEPERHGEXIKSV]LMKL

WXEXIHJSVXLIHIWMKRQIXEPXIQTIVEXYVIWWLS[RMR8EFPIWXLVSYKLI\GITX
XLEXQEXIVMEPWPMWXIHMRXLIWIXLVIIGEXIKSVMIWQE]FIYWIHEXGSPHIVHIWMKRQIXEP

7IGEVIQIX%HHMXMSREPP]GEXIKSV]ERHGEXIKSV]QEXIVMEPWQE]FIYWIH
EXXLMGORIWWIWKVIEXIVXLERXEFYPEXIHJSVXLIHIWMKRQIXEPXIQTIVEXYVITVSZMHIHXLI

SIWRSXI\GIIHMR QQ 1EXIVMEPWTVSHYGIHXS

EQEXIVMEPPMWXIHLIVIMR4MTMRKYWIHJSVWLIPPTIRIXVEXMSRW

ERKPISJXLIWLIPPXLIVSSJ MRGPYHMRKSVREQIRXEPXSVYW
EXIWERHSXLIVEXXEGLQIRXWERHETTYVXIRERGIWRSXPMWXIH
IVIUYMVIQIRXWSJ7IGXMSR
JYVRMWLIHXSMHIRXMJ]EXEROHIWMKRIHERHGSRWXVYGXIHMR

(MRGPYHMRK7IGXMSR

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

 'SRXVEGXRYQFIV
 2SQMREPGETEGMX]KEP
 2SQMREPHMEQIXIVJX
 8STGETEGMX]PIZIPJX
 (IWMKRQIXEPXIQTIVEXYVI
 7LIPPQEXIVMEP
 ,IEXXVIEXQIRX
 'EXIKSV]
K 'EXIKSV]QEXIVMEPWEVIPMWXIHMR8EFPI&EWIQIXEP
MQTEGXXIWXWQIIXMRKXLIVIUYMVIQIRXWSJ7IGWLEPPFITVSZMHIHJSVHIWMKRW
SYXWMHIXLIXIQTIVEXYVIERHXLMGORIWWVERKIWSJ8EFPI&EWIQIXEPMQTEGXXIWXW

TVSZMHIH
 'EXIKSV]
K 'EXIKSV]QEXIVMEPWEVIPMWXIHMR8EFPI&EWIQIXEP
MQTEGXXIWXWQIIXMRKXLIVIUYMVIQIRXWSJ7IGWLEPPFITVSZMHIHJSVHIWMKRW
SYXWMHIXLIXIQTIVEXYVIERHXLMGORIWWVERKIWSJ8EFPI&EWIQIXEPMQTEGXXIWXW

TVSZMHIH
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[MXL7IG'EXIKSV]QEXIVMEPWWLEPPRSXFIYWIHJSVXEROWPSGEXIHMRWIMWQMG
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XLERXLIHIWMKREPPS[EFPIXIRWMPIWXVIWWMRXLIWLIPP
0S[IVWXVIRKXLQEXIVMEPQE]FIYWIHJSVVIMRJSVGI
MRJSVGIQIRXMWMRGVIEWIHMRMRZIVWITVSTSVXMSRXSXLI

Copyright © 2011 American Water Works Association. All Rights Reserved.


DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

8EFPI 'EXIKSV]QEXIVMEPVIUYMVIQIRXWJSVWLIPPTPEXIWMRGSRXEGX[MXL[EXIVXSFIYWIH
JSVHIWMKRQIXEPXIQTIVEXYVIXEFYPEXIH
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

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% +V' { z z JSVXX  MR QQ

‹ % 'P   
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% +V&   

MWXLIWEQIEWXLIWXEXIHQE\MQYQWLIPPTPEXIXLMGORIWWJSVXLI(IWMKR1IXEP8IQTIVEXYVIERHGSVVIWTSRHMRK
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8EFPI 'EXIKSV]QEXIVMEPW

MR QQ
  
  

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SXFIPSGEXIH[MXLMRMR QQ SJELSVM^SRXEP

DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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 )PIGXVSHI VIUYMVIQIRXW JSV [IPHMRK TIVQERIRX EXXEGLQIRXW XS WLIPP
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 ;IPHW JJSV TIVQERIRX EXXEGLQIRXW WLEPP FI MRWTIGXIH JSV GVEGOW EW JSP

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PS[PSEHETTYVXIRERGIWEVII\IQTXJVSQQEKRIXMGTEVXMGPISVH]ITIRIXVERXMR

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Copyright © 2011 American Water Works Association. All Rights Reserved.
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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7IG% +EPZERMG'SVVSWMSR


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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
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RMRHYWXVMIW EPPS[EFPIWXVIWWHIWMKRTVSZMWMSRWSJ%-7' 

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RHXIWXMRKEVIVIUYMVIH
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QMGFYGOPMRKVIWMWXERGIXLEX7IGXMSRXEROW[MPPLEZI
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GOIVXLERMXW7IGXMSRGSYRXIVTEVXXLI7IGXMSRXERO
WXERGIXSXLIWIPSEHW7IPIGXMSRSJTVSTIVWIMWQMGHIWMKR
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IJSVXEROWSZIVKEPPSRW Q  RSQMREP

DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

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Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
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DDDDDDDDDDDDDDDDDDDD

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
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'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

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VIUYMVIH


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 MR QQ

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TVSKVIWWIW
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TIWERH
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GSQTP][MXLXLIXSPIVERGIWKMZIRMR
7IG

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

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7IG
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 7ERHGYWLMSR %RSMPIHWERHGYWLMSRWLEPPFITVSZMHIH
  +VSYX +VSYXQE]FIGIQIRXzWERHKVSYXSV
GSQQIVGMEPKVSYX
  +VSYX +VSYXQE]FIGIQIRXzWERHKVSYXSV
GSQQIVGMEPKVSYX
 8SPIVERGIWSRERGLSVMRWXEPPEXMSRJSVKVSYRH
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7IG
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JSV
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F]XLIKIRIVEPTVSGIHYVI 7IG SV

TVSGIHYVI 7IG 

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
;)0()( '%6&32 78))08%2
8 /7 *36;%8)67836%+) 

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F]XLI7677QIXLSH
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IPIZEXIHXEROW
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F]XLI7677QIXLSH
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RSXVIUYMVIH
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PSEHWMWRSXVIUYMVIH
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VIUYMVIH

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   ( M P
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4VIJSVQIHKEWOIXQEXIVMEPWLEPPFIQEHISJ
WMPMGSRISVRISTVIRI

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
 %;;%(

 ;MRHPSEHW ;MRHPSEHWLEPPFIFEWIHSRE[MRHZIPSGMX]SJ


QTL QWIG 
 7ITEVEXMSRSJGEVFSRWXIIPERHEPYQMRYQ %PYQMRYQWLEPPFIMWSPEXIHJVSQXLIGEVFSR
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 1MRMQYQHSQIWTLIVMGEPVEHMYW
XMQIWXLIXEROHMEQIXIV
 ;IPHMRK 7XVYGXYVEP[IPHMRKSJEPYQMRYQQE]FI

 %JYPPWIXSJWEXMWJEGXSV]I\EQMREXMSRERH

RSXVIUYMVIH

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8
SRERHEHZSGEG]XSMQTVSZIXLIUYEPMX]ERH
VKIWXSVKERM^EXMSRSJ[EXIVTVSJIWWMSREPWMR
IF]YRMXMRKXLIIJJSVXWSJXLIJYPPWTIGXVYQ
XL[IFIGSQIFIXXIVWXI[EVHWSJ[EXIVJSV

4VMRXIHSR6IG]GPIH4ETIV

'ST]VMKLX%QIVMGER;EXIV;SVOW%WWSGMEXMSR
Copyright © 2011 American Water Works Association. All Rights Reserved.
4VSZMHIHF]-,7YRHIVPMGIRWI[MXL%;;% 0MGIRWII!(EVEP,ERHEWEL9WIV!,EHHEH7MPZE
2SVITVSHYGXMSRSVRIX[SVOMRKTIVQMXXIH[MXLSYXPMGIRWIJVSQ-,7 2SXJSV6IWEPI1(8

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