Source: Bdjobs.

com Online CV Bank

Last Updated : April 24, 2018

MD.MOINUL HASAN
Address: 168/2, GP-Cha, TB Gate, mohakhali, Dhaka 1212.
Home Phone: 8801717346008
Mobile : 8801711085205
email:moinul.lincon@gmail.com
Career Objective:
To be an integral part of a progressive and dynamic organization where I can utilize my
talents and potentials to excel in whatever I do to bring better results to the organization as
well as myself.

Career Summary:
Currently, I am working as an Executive, Corporate Sales & Social Media Marketing in
Pickaboo.com. I believe having substantial experience in Operation management as an
operation executive (inbound & outbound Sales) for 1.4 years in Genexinfosys Limited
combined with my knowledge of the customer service and experience Sector for 2.4 years
with Grameenphone Limited will be added particular benefit to any organization related to
my experience.I complete my graduation form BRAC University

Special Qualification:
Communication
Ability to Work Under Pressure
Decision Making
Time Management
Self-motivation
Conflict Resolution
Leadership
Adaptability
Teamwork
Creativity

Employment History:
Total Year of Experience : 3.9 Year(s)

1. Executive, Corporate Sales and Social Media Marketing. ( January 1, 2018 -

Continuing)
 Pickaboo.com
Company Location : Flat no B-5 Plot 06 Block SW(H), Gulshan Avenue, Dhaka - 1212,
Bangladesh
Department: Business Development.
Duties/Responsibilities:
• Conduct market research to identify selling possibilities and evaluate customer
needs.
• Develops sales strategies and approaches for various products and services, such as
special promotions, sponsored events, etc.
• Answers questions from clients about product and service benefits
• Maintains excellent relationships with clients through superior customer service
• Tracks sales data and works to meet quotas or sales team goals
• Analyses trends, data, demographics, pricing strategies, and other information that
can potentially improve marketing and sales performance
• Actively seek out new sales opportunities through cold calling, networking and social
media.
• Set up meetings with potential clients and listen to their wishes and concerns.
• Prepare and deliver appropriate presentations on products/ services.
• Assist with the planning of marketing strategies to help drive traffic and engagement
to the website.
• Produce content for social media channels such as Facebook, Twitter, Google.
• Keep up to date with any social media trends.
• Ensure you produce a consistent brand message across all the social media channels.
• Regularly monitor competitor social media sites and create competitor analysis
reports.
• Contribute to the company blog on a weekly basis.
• Assist with social media performance reports.
• Engage with social media users and respond to any mentions over Twitter, Facebook.

2. Executive/Operation(Team Leader of inbound & outbound Sales) ( September 25, 2016

- December 31, 2017)
 Genexinfosys Limited
Company Location : a C/A, Airport Nitol Niloy Tower (Level 8), NikunjRoad, Dhaka-1229
Department: Grameenphone Process
Duties/Responsibilities:
Job Responsibilities:
Responsible for providing quality and efficient customer service to customers through
the daily management of a team of employees to include hiring, motivating, recognizing
and rewarding, coaching, counseling, training, and problem solving.

Major Responsibilities:

Leadership and Performance Management:

• set monthly Sales target and follow-up

• Set targets and write/conduct performance evaluations/reviews.
• Set performance goals and objectives.
• Manage employee issues regarding attendance and performance.
• Conduct regular review of all call center agents performance and organize training
sessions, as appropriate.
• Suggest and organize team building activities.

Coaching and Development:

• Responsible for coaching and developing team members in all areas of performance
and career development including, but not limited to, metrics and behaviors related to
the customer experience and booked loan volume.
• Facilitate and lead training sessions for all agents and participate in recruitment of
new call center agents.
• Provide ongoing feedback, coaching, and training.
• Implementing performance improvement plans and/or disciplinary action for under-
performing employees.
• Facilitate and lead discussions on weekly/monthly achievement levels of goals.

Operations:

• Manage daily call center operations, employee attendance, and schedules.
• Schedule and organize shift patterns for team members to ensure customers are
never left unattended.
• Communicate policy updates and company information through team meetings and
one-on-one development sessions.
• Determine root causes for bottlenecks and report to management regarding
opportunities for improvements.

Other Responsibilities:

• Independently handle escalated customer issues and work directly with customers to
facilitate problem resolution in a timely and efficient manner..
• Ensure that clients are satisfied at all times by providing prompt response and
solutions to their challenges.

3. Customer Service Manager ( April 11, 2014 - July 28, 2016)

 Grameenphone Limited.
Company Location : Dhaka
Department: Customer Service and experience
Duties/Responsibilities:
KEY RESPONSIBILITIES:

* Ensure optimum Customer Service for end-customers and channel partners

* Respond to Customer queries & complaints and reflect on the insights using
appropriate communication methods & tools
* Maintain company code of conducts, etiquette and appropriate behavior and uphold
company image
* Ensure positive Customer Experience at every interaction

Academic Qualification:

Exam Title Concentration/Major Institute Result Pas.Year

Bachelor in Business CGPA:3.06
Marketing BRAC University 2016
Administration out of 4
CGPA:4.4
HSC Business Studies Alimuddin Degree Collage 2008
out of 5
CGPA:4.81
SSC Business Studies S.S. Modle High School 2006
out of 5

Training Summary:

Training Title Topic Institute Country Location Year Duration

1. Operation Management 2.How
to Best in Empower 3. How to
Lead Meetings 4. The Best Ways
to Manage People 5. Soft Skill
Leadership Training Genexinfosys Limited Bangladesh Dhaka 2016 10 Days
Building 6. Training on Specific
Situations Leaders Might Face 7.
Negotiation skill 8.Time and
Stress Management.
1.Service Modality of
Grameenphone 2. Soft Skill
Tranning
Customer Service Manager Grameenphone Limited. Bangladesh Dhaka 2014 25 days
3.CRM/CBIO/CIM/ERS/ECMS/CIT
4.Product and Service 5.How to
increase Negotiation Skill.

Career and Application Information:

Looking For : Mid Level Job

Available For : Full Time
Present Salary : Tk. 25000
Expected Salary : Tk. 35,000
General Management/Admin, Marketing/Sales, Customer
Preferred Job Category :
Support/Call Centre
Preferred District : Dhaka
Preferred Organization : Telecommunication, University, Advertising Ageny, Event
Types Management, Multinational Companies, Restaurant, Direct
Selling/Marketing Service Company, Call Center

Specialization:

Fields of Specialization
• Advertising & Promotion
• Customer Support/ Client Service
• sales and marketing
• Management & Admin
• Team Managment
• Team Work

Extra Curricular Activities:

*Awarded as a Best Team leader at GP Process for the month of August`17 In Genexinfosys
Limited. *Awarded as a Best Employee for the month of June`14 at Grameenphone Inbound
Customer Service. *Worked as a Customer Service Manager of Grameenphone for 2.5 years.
*Worked as a Customer Relation Executive at FIFA-14 world Cup trophy Tour project in
Bangladesh (which was a 25 days project work) *Worked as a Vice-president at Football
Club of BRAC University. *Event Management director of BUMA( BRAC University
Marketing Association) *Former Sectary of System Department, Film Club, BRAC
University. *Member of different clubs and organize many programs. *Worked as organizer
on different programs like Orientation program, Concert, Film Show, Convocation, Vice
Chancellor award giving program in BRAC Center. *Worked as volunteer in admission tests
and CONVOCATION of BRAC University.

Language Proficiency:

Language Reading Writing Speaking

Bangali High High High
English High High High

Personal Details :

Father"s Name : Md. Khorshedul Alam

Mother"s Name : Mrs. Mamataj Begum
Date of Birth : October 2, 1990
Gender : Male
Marital Status : Single
Nationality : Bangladeshi
Religion : Islam
Permanent Address : 168/2, GP-Cha, TB Gate, mohakhali, Dhaka 1212.
Current Location : Dhaka

Reference (s):
Reference: 01 Reference: 02
Name : Md .Al-As-Wad Mohammad Mohiuddin Bhuiyan
Organization : Grameenphone Limited. Genexinfosys Limited.
Designation : Manager/Team Leader Assistant Manager/Operation
Nitol Niloy Tower (Level 6,7,9),
Inbound customer service Gp-
Address : Nikunja C/A, Airport Road,
house Baridhara,Dhaka
Dhaka-1229
Phone (Off.) : 01711082983 8801708165202
Phone (Res.) : 01711082983 01912311500
Mobile : 01711082983 8801708165202
EMail : mawad@grameenphone.com mohiuddin.bhuiyan@genexinfosys.com
Relation : Professional Professional