Agent: Good afternoon. This is Johana in Digital LPQ complaints line.

Thank
you
very much for your call. How I can help you? How can I help you?
Costum There seems to be a problem with my printer.
e
r:
Agent: I'm sorry to hear that. What was exactly the problem?
Costum
e
r:
Agent: What does your printer reference?
Costum It is a TRX-3001.
e
r:
Agent: Is the Wi-Fi printers’ series? Is your printer reference?
Costum Yes, it is.
e
r:
Agent: Have you checked your internet connection?
Costum Yes, there is no problem about it.
e
r:
Agent: Ink levels are in minimum printing level? Are ink levels in mínimum
printing level?
Costum No, they are almost full.
e
r:
Agent: What kind of printing quality you are using? What kind of printing
quality are you using?
Costum Draft.
e
r:
Agent: What kind of error message shows your printer? What kind of error
message does your printer show?
Costum Low ink levels.
e
r:
Agent: Your printer has four cartridges. When you replaced them for last time?
When did you replace them for the last time?
Costum A month ago.
e
r:
Agent:
Costum How many
A week pages
ago. One youago.
week have printed so far? It can be an approximate
e number. How many pages have you printed so far?
r: Costum Almost 200.
e
Agent: It could be the problem. Can clean you automatically the cartridges?
r: Can
Agent: you What
cleankind of printing colors
automatically you used? It means, most of your printings
the cartridges?
Costum Yes.areI know
in the how
same tocolor
do it.and quality.
e Costum Yes, grey scale and draft.
r: e
r:
Agent: Please proceed to clean them and then select the printing option. It will
Agent: When
take was the last time you used your printer? … did you used?
two minutes.
Costum OK. Done!
e Costum No, it isn’t.
r:
Agent: Is your printer working properly?
e
r:
Agent: It means your printer has an internal failure. When you bought it? When
did you buy it?
Costum Six months ago.
e
r:
Agent: I am going to put you through the area in charge. Please, hold on two
minutes
Costum OK.
e
r:
Agent: I’m afraid we can’t help you at the moment. Could leave you your
contact phone number and address? We will contact you soon.
Could you leave your contact phone number and address?
Costum I cannot believe it. After this long phone call and you did not help me to
e solve my problem.
r:
Agent: I’m really sorry but guarantees belong to another area and all the lines
are
busy. Instead of keeping you on hold an agent will call you back within 60
minutes.
Costum Who did I talked to? Who did i talked to?
e
r:
Agent: Johana Garcia.
Costum In case I don’t receive any call from your company. I will complain about
e your performance.
r:
Agent: I’m afraid there is nothing else I can do about it actually. Remember for
Digital LPQ our costumer’s time is valuable. It is our complaint policy to
answer your inconvenience as soon as possible with a prompt and
effective response. Custumer´s
Costum Miss Garcia I will be waiting for your company’s call.
e
r:
Agent: Right, I see. I must apologize for the inconvenience. You do not have to
worry for Digital LPQ our customers are first.