Beruflich Dokumente
Kultur Dokumente
(Deemed University)
Distance learning programs in management
December 2005 examination
DBM/PGDBM/DMM/PGDMM I
Total Marks-100
Time 3 hrs
Section 1- Consumer Behavior (40 m
arks)
Fill in the blanks(20 marks)
1. __________is the person who first recognizes need to buy a product or a
brand
initiator/ influencer/decider
2. Decision making perspective believes that consumers make decision on ---
--------- basis.
Emotional/rational/ external pressure
3. ------------ is that to which an individual doesnâ t belong but would like t
o belong
contractual group /primary group /aspirational group
4. The process where by a child acquires skills, knowledge, attitude, neces
sary to function as consumers is called consumer___________
enlightenment/initiation/socialization
5. _____________ are the last people to adopt an innovation
6. The highest order need as per Maslowâ s theory is ______________.
7. Involvement with a purchase is high when the ______________
Perceived risk is low/ when product is interesting/when perceived ris
k is high
8. ___________ image describes how individuals feel others see them
Ideal social self/ideal self/social self
9. The lowest level at which individuals experience sensation is called____
____.
Subliminal perception/ differential threshold/ absolute threshold
10. Incomplete task is better remembered than complete task this is called _
________
Zeigernik effect/halo effect/subjectivity
11. ________________ is based on trial and error learning
instrumental conditioning/ classical condition/cognitive learning
12. ___________ is the process by which we recover information from long ter
m memory
reinforcement/ call back/ retrieval
13. The theory of reason action model measures both attitude towards behavio
r and ________ as a background to intention buy
Subjective norms/rational thought/emotional charge
14. In the tricomponent attitude model___________component measures knowledg
e and beliefs\
Affective/cognitive/conative
15. Ivan Pavlov was responsible for ____________theory.
instrumental conditioning/ classical condition/cognitive learning
16. According to Sigmund Freud personality is a product of struggle of three
interactive forces-Id, Ego and _________.
17. ____________ is a division of the member of society into hierarchy of di
stinct status
culture/ social class/social groups
18. When there is high involvement and many difference between brands, indiv
iduals display ____________buying behavior
dissonance reducing/variety seeking/Complex
19. Out of the awareness set, only some brands will fall in ___________set.
consideration set/ total set/purchase set
20. In the expectancy value model, marketers strategy of altering beliefs a
bout brands is an example of ______________ repositioning
Psychological repositioning/ Competitive depositioning/real positioning
Answer any one question (20 ma
rks)
â ¢ Take two examples of celebrity advertisement ,analyse the logic behind using a c
elebrity and the choice of celebrity used.
â ¢ Low involvement products can be converted into high involvement product. Give tw
o examples of companies doing so and the strategy used.
Section 2 Integrated Marketing Communication (marks-60)
Fill in the blanks/complete the sentence( marks 10)
1) There are four kinds of images that a company can project: current image
, mirror image, wish image and ____________image.
2) Publicity can probe markets for potential interest, enhance the state of
education and produce sales______
3) Direct marketing is _______________.
4) Merchandising helps____________________
5) ___________ is the number of times a target prospect is exposed to your
advertising.
6) Copywright is nothing but ____________________.
7) Aaker and Myer have added an extra positioning strategy called positioni
ng by ________________.
Product class/cultural symbol/product user
8) Magazine have a long life span and ___________ readership
9) _______________ is heavily dependent on database management direct mar
keting/personal selling/event sponsorship.
10) ______________ department is the most important department of an advert
ising agency.