Long Letter Version

Re: Customer Letter Noting Payment Terms

March 1, 2008

Tina Edmundsen
Purchasing Agent
Arrowdyne Industries
2817 W. Waveland Ave.
Falls Church, VA 18305

Dear Ms. Edmundsen:

Thank you for your order dated February 23. We are delighted to welcome you as a
customer of Recycled Metal Inc.

After you have become an established customer with a solid payment history, we will
accept a purchase order from your company. But for now, I will need some payment
information from you before we can process your order.

You have two payment options: You can pay by credit card or by check or money order.
I have attached a copy of your order form. Please fill in the bottom section with your
credit card information or if you prefer, you can mail this copy along with a check for the
full amount to the address at the top of the form.

If you have any questions, please feel free to contact me at 555.555.5555. I am in

charge of your company’s account and will be happy to guide you through the ordering
process.

Sincerely,

Christopher J. Jamison
Customer Service Representative

www.socrates.com Page 1 of 3 BC104-9 • Rev. 10/05

E-Mail Version

Dear Ms. Edmundsen:

Thank you for your order dated February 23. We are delighted to welcome you as a
customer of Recycled Metal Inc.

After you have become an established customer with a solid payment history, we will
accept a purchase order from your company. But for now, I will need some payment
information from you before we can process your order.

You have two payment options: You can pay by credit card or by check or money order.
I have attached a PDF of your order form. Please print it out and fill in the bottom section
with your credit card information. If you prefer, you can mail this copy along with a check
for the full amount to the address at the top of the form. Either way, for security reasons,
please mail a hard copy of the form to my attention rather than responding to this e-mail.

If you have any questions, please feel free to contact me. I am in charge of your
company’s account and will be happy to guide you through the ordering process.

Sincerely,

<e-mail signature, including name, title, company and contact information>

www.socrates.com Page 2 of 3 BC104-9 • Rev. 10/05

Short Letter Version

March 1, 2008

Tina Edmundsen
Purchasing Agent
Arrowdyne Industries
2817 W. Waveland Ave.
Falls Church, VA 18305

Dear Ms. Edmundsen:

Thank you for your order dated February 23.

Before we process your order, I will need some payment information from you. You can
pay by credit card or by check or money order. Please fill in the bottom section of the
attached order form with your credit card information or if you prefer, you can mail this
copy along with a check for the full amount to the address at the top of the form.

If you have any questions, please feel free to contact me at 555.555.5555.

Sincerely,

Christopher J. Jamison
Customer Service Representative

www.socrates.com Page 3 of 3 BC104-9 • Rev. 10/05