1. Which two actions should be performed to clean the surface of CDs and DVDs? (Choose two.

)
Use a lint-free cotton cloth.
Use a cotton ball.
Use a household cleaning solution.
Wipe the disc from the center outward.
Wipe the disc in a clockwise direction.
Wipe the disc in a counterclockwise direction.

What is the proper way to clean optical drives?

2 Spray ionized solution inside the drive.
Use an electrostatic vacuum cleaner.
Blow the dust with compressed air from the inside.
Use a cleaning disc for optical drives.

3 Which display device is integrated into laptops?

CRT monitor
Digital PCI card
Dot matrix panel
LCD monitor

Refer to the exhibit. What is the correct order of steps to remove a laptop battery?
3, 2, 4, 1
2, 3, 4, 1
2, 4, 1, 3
3, 2, 1, 4

5 Which type of questions would a technician initially ask to gather information to help solve the problem?
categorical
closed
directed
 multiple-choice
open

Which three components are interchangeable between desktop and laptop computers? (Choose three.)
6 PC ExpressCard
hard disk
PCI sound card
printer
scanner
USB flash drive

7 Which two devices are commonly hot-swappable on laptops? (Choose two.)

Integrated LCD screen
CPU chip
PC Card
RAM
USB Drive

What is the major difference between desktop and laptop motherboards?

8 Desktops use the AT form factor while laptops use the mini or baby AT form factor.
Desktop motherboards typically have a standard form factor and are interchangeable while laptop
motherboards are proprietary.
Desktops have a variety of expansion and RAM slot designs while laptops have standard expansion
and RAM slot designs.
Currently there is no significant difference in the motherboard form factors for the desktop and
laptop.

9 Which two characteristics make laptops a better choice than desktop computers? (Choose two.)
mobility
functionality
size
OS installed
compatibility

1 A user has connected a digital projector to the external monitor port on a laptop computer, but the
0 projector indicates that there is no RGB signal. What should the user try first to resolve the problem?
Connect the projector to the s-video port.
Press the function key that will redirect the video output to the external monitor.
 Try a different laptop.
Try a different projector.

11 Which two laptop ports are used primarily for communication and network connectivity? (Choose two.)
Ethernet
modem
parallel
DVI

1 Which three components are used with USB or FireWire interfaces? (Choose three.)
2 camera
AC adapter
PC card
printer
scanner
RAM

13 What is the benefit of using CPU throttling in laptops?

It reduces the processing time needed by end-user applications.
It reduces CPU power consumption and heat production.
It reduces the amount of CPU resources needed by system applications.
It avoids the need to increase the clock speed of the laptop processor.

1 Which internal laptop component may be designed as a hot-swappable device?

4 CPU
LCD screen
optical drive
RAM
touch pad

15 Which name is given to the collection of settings that control the power settings of a laptop?
current setups
energy settings
hibernation profiles
power profiles
power schemes
16 What is the difference between a docking station and a port replicator?
A docking station has fewer ports.
A docking station may have PCI slots for expansion cards and speakers.
A docking station may have a built-in display.
A docking station has a universal connector so that it can be used with all laptops.

1 Which task must be completed first to configure power management states when using Windows XP?
7 APM power management mode must be configured in the BIOS before ACPI can be used to
configure power.
ACPI power management mode must be enabled in the BIOS before Windows XP can be used to
configure power management.
Disable APM power management mode in the BIOS so that Windows XP can be used to configure
power management.
Enable ACPI power management mode in the BIOS using Administrative Tools in the Windows
Control Panel.

18 What is meant by a laptop device being hot-swappable?

The device does not need a driver to interface with the computer OS.
The laptop does not need to be powered off to install or remove the device.
The device can be connected using more than one type of port.
The device can interface with the laptop wirelessly.

1 Which type of interface do current laptops use to achieve similar expansion capabilities as desktops?
9 CardBus
PC ExpressCard
ISA
PCI

20 Where can a technician change the power schemes on a laptop running Windows XP?
Select Advanced Settings from within the BIOS.
Select Power Options from within the Control Panel.
Select Power from within Administrative Tools.
Select Configure Power Settings from within Computer Management

2
1
 Refer to the exhibit. Which two form factors are supported by the devices shown in the graphic?
(Choose two.)
30-pin
34-pin
43-pin
45-pin
54-pin

22 Which two devices can be individually configured to power off after a laptop has been idle for a
given period of time? (Choose two.)
CPU
disk drive
fan
monitor
wireless NIC

2 Which generation of cell-phone standards was the first to deal with how to send and receive text,
3 photographs, and video?
first
second
third
fourth
1,3,13,15,18