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U SABILITY GOALS
Usability Goals A usability goal is a measurable design objective for how usable a
system needs to be. A meaningfully stated usability goal is one
that succeeds in communicating a product team’s intent, with as
A Usability Goal is a little ambiguity as possible, to deliver a usable system.
Usability goals written in good form have three identifiable
components:
Performance What should the user be able to do?
Conditions Under what conditions should the user be able to
do it?
Criteria How well must it be done?
Anatomy of a usability goal
Memorability
Given standard training, a sales
manager can generate an end-of-
month “roll-up” report on the first try,
using MTC 2.0 without having to
consult on-line help and without an
error.