Sie sind auf Seite 1von 3

Akshaya Lakshminarasimhan (19008)

a)What is the main problem faced by the general manager? Explain using Excel.

The main problem that they were facing was Process and Quality oriented, where making
sure the company delivers on the date and time that they have promised, they have to look
into the late deliveries and customer complaints, finding out whether the process variations,
tolerable error limits. Finally, to streamline the delivery to achieve a target defect of 0.0005
per cent (or close to zero) for both delays and parcel damages.

CAUSES OF COMPLAINTS ACCORDING TO GATI EMPLOYEES

Leadership
10

Improper data entry


9

Lack of SOP
8

Redundant paper work


7

Low computer literacy


6

Outdated trucks
5

Rely on vendors
4

Fraudulent customers
3

Delay In loading and unloading


2

Less agile
1

0 20 40 60 80 100 120

b)How can the GM find out if the premium express scheme process is under statistical
control?

Control charts, such as the p-chart, are important statistical process control (SPC) tools that
show whether a process is under statistical control or not and the use of control charts is
important to identify assignable causes, reduce process variability, and stabilize the overall
process performance.
pchart
30
25
20
15
10
5
0
-5 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

-10

No. of complaints Mean


Upper Control Limit Lower Control Limit

c)Under what conditions it becomes imperative to investigate process variations even if the
process is under statistical control?

For processes that are seemingly under control but display one or more abnormal trends,
there is a need to investigate. In order to investigate common cause variation, get timely
data. Investigate immediately when the data processed shows a cause was present. Find out
what was different about that point.

d) How can the GM identify the potential causes for the delay in the delivery of shipments
booked under the premium scheme?

Using the control chart (p-chart), they can encourage the process operators, the process
engineers, and the quality testers, vendors to identify anomalies. Thw 5Why Method is very
effective in determining a root cause.

e) Explain in detail an approach the GM can take to identify the major causes for the delay in
shipment

So the first thing to do is to take a step back and look at the entire process flowchart for
GATI, Here, a cause-and-effect diagram organizes the logical relationships between the
inputs and stages of a process and an output. The main branches organize the causes and
serve as a skeleton for detailed entries and possible causes for each of them.
Pareto
120 100%
90%
100 80%
80 70%
60%
60 50%
40%
40 30%
20 20%
10%
0 0%


OP

g ile

ip
cks
rs

t…
a ta

te r
nt…
do

rsh
In…
fS

tru

sa

an
pu
en

rd

de
u le
ko

Les

nd
te d

co m
la y
nv

pe

Lea
ud
Lac

du
p ro
De
ly o

td a
F ra

Re
Low
Im

Ou
Re

f) What is meant by process capability? How can the GM find out using Excel if the new
processes were meeting the target defect proportion?ntrol?

Capability refers to the ability of a process to meet or exceed the requirements placed on it.
Control does not guarantee capability. A process in control is stable over time, and we know
how much variation the finished product will show. Using a Process Capability Index Chart,
Gati can identify if they were meeting the target defect Proportion.

Das könnte Ihnen auch gefallen