Malaysian Institute of Aviation Technology

QUALITY ASSURANCE & RELIABILITY

AAB 31203

WK 1 & 2

Malaysian Institute of Aviation Technology

QUALITY
QUALITY ASSURANCE & QUALITY MANAGEMENT
TESTING SYSTEM

1. Quality Policy, Vision & Mission

1. Introduction
2. The Quality System &
2. Quality, Quality Control & Procedure Level
Quality Assurance
3. Structure of Quality System &
3. Testing & Inspection Procedure
4. The Scope of Quality 4. Numbering System
Assurance
5. Added Value and Accreditation
6. Total Quality Management 2
Malaysian Institute of Aviation Technology

DEFINITION
- Fitness for Use
- Meeting an Expectation
- Degree of Excellence
- Conformance to Standards

Malaysian Institute of Aviation Technology

PRINCIPAL ASPECTS

Functional
Appearance
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Malaysian Institute of Aviation Technology

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 Malaysian Institute of Aviation Technology

Quality Assurance

Refers to planned and systematic production processes that
provide confidence in a product's suitability for its intended
purpose.

It is a set of activities intended to ensure that products (goods
and/or services) satisfy customer requirements in a systematic,
reliable fashion.

For fulfillment, organizations must ensure means of preventing,
detecting and correcting errors or any tendency towards errors.

It determines the effectiveness of the system, appraises the
current quality, determines quality problem areas or potential
areas, and assists in the correction or minimization of these
problem areas.

The overall objective is the improvement of quality in
cooperation with the responsible departments. 7

Malaysian Institute of Aviation Technology

Quality Control

Quality control is the use of techniques and activities to
achieve, sustain and improve the quality of
product/service – inolves integrating of specifications,
design,production,inspection and review of usage.

Quality control emphasizes testing of products to
uncover defects, and reporting to management who
make the decision to allow or deny the release.

QC activities are treated as an integral part of the
overall QA processes

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Testing and Inspection

• The activities of process qualifications and

certifications of products to assure materials, products,
processes, inspections and services comply to
specifications.
• Specifications – type design data, airworthiness
regulations, customer requirements, and international
standards
• Test results can be used as reference for issuance of
Certificate of Conformance for parts/aircraft.
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Malaysian Institute of Aviation Technology

Scope of Quality Assurance Functions

• Contracts
• Product Development
• Design
• Contracts & Sales
• Procurement
• Manufacturing
• Assembly
• Packaging
• Maintenance 10
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Quality Management System (QMS)

What is QMS?
1. A quality management system (QMS) is a system that
outlines the policies and procedures necessary to
improve and control the various processes that will
ultimately lead to improved business performance.
2. The comprehensive and coordinated efforts (policies,
processes and procedures) is designed to meet quality
objectives, to direct and control an organization with
regard to quality.
3. The concept of a quality management system is based
on principles described in ISO 9001:2008, Quality
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Management Systems.

Malaysian Institute of Aviation Technology

Quality Management System (QMS)

• What are Standards?

– standards are no regulations.
– they were meant to simplify life in industry
and trade by clear definition of technical or
other facts.

• Question:
• 1. Does quality defined by Standard?

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Quality Management System (QMS)

• Quality is defined by the expectations of the customer
– not by the standard!

• What is Quality?
Quality = degree to which a set of inherent
characteristics to fulfils requirements.

• What is Requirements?
Requirement = need or expectation, which is
stated, or generally implied, or obligatory

Question:
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1. What is the relation of Requirement & QMS?

Malaysian Institute of Aviation Technology

Quality Management System (QMS)

• Quality requirements on the product • Requirements related on quality

– Describe the characteristics of
the product
– Defined e.g. by
• Design Requirement
Document
• Drawings, Specification
• etc.
management
– Describe efficiency of the
system that guarantees the
permanent compliance of
these characteristics
– Defined by the
ISO 9000 - family

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 Malaysian Institute of Aviation Technology

Quality Management System (QMS)

• If a company wants to assure the quality of their

products,
– the company itself needs a quality management
system,
– and it has to make sure that all suppliers also have a
maintained quality management system!

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Malaysian Institute of Aviation Technology

Benefits of QMS
A. Customer/Marketing Benefits
• Achieve greater focus & consistency on customer
requirements and customer service which will improve
customer satisfaction
• Conveys commitment to quality and partnering
• Promotional credibility to an international standard -
Exploit new market sectors and territories
• Provides access to markets and bids
• Employees become more responsive to customer needs
and requirements

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 Malaysian Institute of Aviation Technology

Benefits of QMS
B. Internal Benefits
• Continuous Improvement Cycle of a management system results in
savings:
• Encourages active and effective leadership by top management
• Guarantees that new and existing products and services satisfy
customers
• Encourages self-assessment and maintains internal consistency
• Makes internal operations more efficient and effective - Involves and
empowers staff
• Corporate walls come down; people communicate better
• Ensures product development and design changes are controlled
• Creates awareness of the need for training and encourages
operational problem solving
• Provides insights on organizational interrelationships, encourages
internal focus, facilitates internal operational control, and assists
employees in understanding and improving operations
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• Reduces errors by doing things right the first time

Malaysian Institute of Aviation Technology

Benefits of QMS
C. Customer-Supplier Partnering Benefits
• Forms the basis for a common language of quality
• Ensures a minimum level of quality
• Facilitates just-in-time delivery
• Assists in monitoring suppliers

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ISO Family
• ISO 9000 is a family of ISO (the International Organization for
Standardization) standards for quality management systems.
• The ISO 9000 standards are maintained by ISO and administered
by accreditation and certification bodies.
• 3 standard of the series are;
ISO 9000:2008 – QMS Fundamental & Vocabulary
ISO 9001:2008 – QMS Requirements (for registration)
ISO 9004:2008– QMS Guidelines for performance improvements
• 3 more quality system derived from ISO9001:2008 for specific
industry is
AS9100 – Aerospace Industry
ISO/TS 16949 – Automotive Industry
TL 9000 – Telecommunications Industry
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Malaysian Institute of Aviation Technology

ISO Versions
1. The initial 1987 version, ISO 9000:1987
– Had the same structure as the UK Standard BS 5750
– Prevention oriented quality assurance requirements were present in the
1987 document
– the Standard did not focus on quality control via retroactive checking and
corrective actions
2. The 1994 version, ISO 9000:1994
– Emphasized quality assurance via preventive actions
3. The 2000 version, ISO 9000:2000
– Radical change in thinking by actually placing the concept of process
management front and centre in the Standard
– Expectations of continual process improvement and tracking customer
satisfaction were made explicit at this revision 2. The 1994 version, ISO
9000:1994
– Emphasized quality assurance via preventive actions
4. The 2008 version, ISO 9000:2008
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