RIMT University

(Name of Branch) BBA/B.com-4th

Sub Code/Sub Name:BB2408/BCM2408( Business Etiquettes & corporate Grooming)
(BBA/B.com-4 Semester)
End Term Theory Examination
Max Marks:60
Timings:03 hrs. Univ.Roll No.:---------------------------
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Part-A (Question-1) (MCQ) (All Questions are Compulsory) 01*12=12 Marks

Q(1)
(i) The set of norms of behavior and attitude in every workplace is:
a)self-evolved(b)nationally laid down(c)internationally prescribed(d)dictated by the board
(ii) When introducing ourselves, we should use:
a)only the surname(b)only our designation(c)only our first name(d)both the first name and the surname
(iii) In business, when you fail to recall the name of a person met earlier, you can ask him or her:
a)for his or her surname(b)to excuse you for forgetting his or her name(c)for his or her initials((d)for his or her business card
(iv) As a host, you would invite visiting foreign guests to a business dinner:
a)through a messenger(b)by announcing the dinner at a meeting(c)by writing an invitation letter(d)personally, face-to face
(v) In many parts of the world, such as Latin America and India, keeping the eyes lowered is a sign of:
a)timidity(b)dishonesty(c)evasiveness(d)respect
(vi) In different cultures, colors represent:
a)the same thing(b)arbitrary things(c)different things(d)insignificant things
(vii) )In business, keep telephone calls very short because the other person may not be:
a)noting down what you say(b)free to talk to you(c)paying attention to you(d)interested in talking to you
(viii) The ethical dilemma of choosing between two rights refers to
a) choosing between the lesser of two evils(b) deciding which of two employee rights is the most important
(c) deciding to offer a bribe or lose out on an important opportunity
(ix) People from other countries can be easily put at ease by speaking to them in:
a)their language(b)sign language(c)your own language(d)English
(x) You pass a co-worker in the hallway and he asks “How are you?”. You respond by:
a) Telling him that your back has been hurting you and you have a cold(b) Saying “Fine, thanks”
(c) Explaining that you are tired and stressed out in your job
(xi) A co-worker comes to your office to introduce you to a friend of his. You:
a) Smile and nod(b) You stand up, establish eye contact, smile and shake his hand
(c) Wave and tell him how happy you are to meet him(d) Give him a “high five”
(xii) What are the ABC's of Etiquette?
a)Advise, Be Respectful, Create(b)Acceptable, Believable, Courteous(c)Advertise, Beneficial, Charitable
(d)Accurate, Boastful, Courageous
Part-B (Question- 2 to 7) (All Questions are Compulsory) 06*04=24 Marks
(Q2) Define business ethics its nature and importance.
Or
What does principal of exceptional behavior states? Elaborate.
(Q3) How should a host and a guest behave in business meals? Explain
(Q4) Define multi-cultural etiquettes. How cultural difference effect business etiquette
Or
How will you introduce and greet people in business. Justify your answer with suitable examples.
(Q5) What is work Ethics? Explain. What are the advantages of Managing Ethics in Work Places
(Q6) write detailed note on ABC of etiquette
Or
What does environmental ethics mean? Explain.
(Q7) Explain various ethical issues in consumer behavior.
Part-C (Question- 8 to 10) (All Questions are Compulsory) 03*08=24 Marks
(Q8) What is ethical dilemma? Explain various ethical issues at workplace.
(Q9) What does "corporate governance" mean? What are some of the characteristics of a weak corporate governance structure that
would promote fraud?
Or
what will be the guidelines for developing code of corporate governance.. Also explain role of independent directors.
(Q10) Explain various ethical theories in detail.
 RIMT University

Class:BBA/B.COM

Semester:4th

Subject Code: BB2408/BCM2408

Sub Name: Business Etiquettes & corporate Grooming

End Term Theory Examination

Answer Key for Part-A (Question-1) (MCQ)

Question No. Answer

( a or b or c or d)

i. A

ii. D

iii. D

iv. D

v. D

vi. C

vii. B

viii. A

ix. A

x. B

xi. B

xii. B

Name Dr. Harpominder Sidhu

Department SOMC

Contact No. 9888120858