TCBMEC1- OPERATIONS MANAGEMENT IN TOURISM AND HOSPITALITY INDUSTRY SYLLABI

DATE TOPIC SUB-TOPIC LEARNING OBJECTIVES ACTIVITY ASSESSMENT SOURCE PAGE

JAN 25-29 Course 1. Course Syllabi Identify the topics being Expectation Setting Essay Writing.
Introduction 2. Online Class Rules / Online presented in the syllabi. Video Presentation:
Netiquette 1. A day in the life of a Tour Guide Expectation for the
Apply proper netiquette https://www.youtube.com/watch? course.
throughout the course. v=B-pbSQOyKVc Expectation for the
2. A day in a Life in the Airport teacher.
Ground
https://www.youtube.com/watch?
v=HTHkzfTPSkc
3. etc
FEB 1-5 Understanding 1. Definition and importance of Explain the importance of Presentation of Sectors Quiz: Website:
Operations Operations Management Operations Management. https://slideplayer.com/slide/4296978/
Management in 2. Operating Sectors of Tourism: (Present 2 examples in each sector (Identification of Retrieved on December 4, 2020
Tourism Overview Present the different that is available in your Sectors)
sectors in tourism available community.)
in the community.
FEB 8-12 Transportation Airport and Airline Operations: Identify the airport Airport Virtual Tour Oral Quiz Lansangan-Cruz, Zenaida. 2019. Micro 40
Sector Introduction operations. Perspective of Tourism and Hospitality.
First Ed. Rex Book Store, Inc.
Familiarize the most
Passenger processing and flight commonly used airports by M.R Dileep. 2019. Tourism, Transport 47
operation Filipino tourists or visitors. and Travel Management. Routledge

IATA Use phonetics and military https://getbybus.com/en/blog/airports

NATO Phonetic Alphabet
Military Time
time fluently. -philippines/
https://www.worldometers.info/langu
ages/nato-phonetic-alphabet/
http://militarytimechart.com/
Retrieved on December 9,2020

FEB 15-19 cont. Airline Alliance Describe the airline Discussion Quiz M.R Dileep. 2019. Tourism, Transport 144
Transportation alliances and its functions and Travel Management. Routledge
Sector Different airline terminologies to airline industry.
https://www.avjobs.com/history/airlin
Classes of Service Use different airline e-glossary.asp
terminologies.
https://simpleflying.com/the-3-major-
Identify the different airline-alliances-star-alliance-oneworld-
classes of service in and-skyteam-why-are-they-good/
 airlines.
Retrieved on December 9, 2020
FEB 22-26 cont. Travel Distribution systems used Identify different Discussion Quiz
Transportation by the transport companies. reservation sites for lands,
Sector air, and sea transport. Website visit
Online Reservation Sites for a Air,
Land and Sea Transport.
PRELIM
MAR 8-12 Accommodation 1. Operating Departments in Demonstrate reservation Video Viewing Quiz Medina, Roberto. 2019. Front Office 63-66
Sector Hotels: Introduction process. Management. Great Books Trading
2. Rooms Division Department Phone Simulation (reservation)
3. Front Office Describe the rooms Caylao, Victor. 2018. Front Office 52
4. Reservation division functions. Services. Great Books Trading

Identify different
reservation sources.
MAR 15- Accommodation 1. Housekeeping Demonstrate Night Posting Sheets Activity Quiz Medina, Roberto. 2019. Front Office 218
19 Sector 2. Night Auditing Auditing. Management. Great Books Trading
3. Food and Beverage Services Inventory Activity
Use different Inventory Caylao, Victor. 2018. Front Office
Sheets. Services. Great Books Trading 72

Identify the different

functions of food and
beverage services in front
office department.
MAR 22- Accommodation 1. Accounting Department Calculate room occupancy Computation of Guest Accounting Quiz Medina, Roberto. 2019. Front Office 63
26 Sector 2. Human Resources Department per room, Total Rooms Management. Great Books Trading
3. Sales Department Revenue, Total Occupancy,
4. Engineering Department Average Room Rate, Caylao, Victor. 2018. Front Office
Revenue Achieved, RevPar Services. Great Books Trading
and GoPar.
Lansangan-Cruz, Zenaida. 2019. Micro
Identify the operations in Perspective of Tourism and Hospitality.
the HRD, Sales and First Ed. Rex Book Store, Inc.
Engineering Department.
www.dotph.com Retrieved on
December 4, 2020
HOLY
WEEK
MIDTERM
APR 12-16 Food Services 1. Front of the House Describe restaurant Create a Menu Quiz: Costing 3G Handy Guide: Restaurants 171-
 Sector 2. Back of the House operations for the front of Operations 173
3. Cost Control the house. Calculation of basic food, PT: Menu Making
4. Types of Menu beverage, and labor cost https://www.pearsonhighered.com/ass 179
Outline back-of-the-house percentage. ets/samplechapter/0/1/3/4/01347450
operations. 6X.pdf Retrieved on December 4, 2020

Calculate basic food,

beverage, and labor cost
percentage.

Design a menu card.

APR 19-23 Recreation and Organizing Recreational Activities Design a camping tour Organize a Camping Tour Quiz, CA Jordan, Richard 2018. Resort 189
Leisure in Resort available in the Management. Larsen and Keller
community.

Sketching a map for a

nature walk.
APR 26-30 Tourists Introducing Robert's Rules of Recommend tips in Audio visual presentation Quiz, CA https://www.themeparkinsider.com/fl
Attraction and Theme Park Operations ensuring effective ume/201706/5625/ Retrieved on
Theme Parks operations December 9, 2020
Entertainment Industry
Entertainment Identify the different PPT: Event’s management -Ma’am
Sector operations in Melot
Entertainment Sector.
https://opentextbc.ca/introtourism/ch
apter/chapter-6-entertainment/
Retrieved on December 11, 2020
MAY 3-7 The Mice Events Identify operations in MICE PT: Create a simple PPT: Event’s management -Ma’am
Industry: Industry event proposal that Melot
highlights the
entertainment and
recreation sectors in
your community.
MAR 10- 1. Tourism Identify the different Audi-visual presentation Quiz, CA http://www.ptaa.org.ph/
14 Services Sector operations in Travel
2. Travel Trade agencies. https://oureducare.com/tourism/functi
ons-of-travel-agency/
Describe the importance of
joining travel trades. https://www.visitbritain.org/understan
ding-travel-trade#:~:text=The%20travel
%20trade%20can%20help,what%20you
%20have%20to%20offer.
 Retrieved on December 9, 2020
MAR17-21
FINAL