FINAL EXAM 40% Result in Points RESULT in %

COURSE IDENTIFICATION
PROGRAM NAME – CODE: SUPPLY CHAIN MANAGEMENT (LCA -FD)
COURSE TITLE: EFFECTIVE BUSINESS COMMUNICATION
COURSE # & GROUP #: 601-CM2-GX 09312
TEACHER’S NAME & SEMESTER: Ibrahim Bruno El-Khoury Fall 2020
EXAM DATE & EXAM DURATION: D: 1 / M: 12 /Y:2020 120 Minutes

STUDENT INFORMATION
STUDENT FULL NAME:
STUDENT ID NUMBER:

Instructions:

1) Class Notes, Cellphone and Smart Watch are not allowable.

2) No break is permitted during the exam. Students are not allowed to exit the examination hall before
half of the allotted time has passed. Once exited the classroom, he/she may not re-enter.
3) Students arriving late will be admitted; but will not receive any extra time to finish the exam.
4) Communication at any type (verbal, written, body language etc.) between students are forbidden.
5) Plagiarism attempts or complicity in plagiarism during a summative evaluation result in a zero (0)
mark. In the case of recidivism, in the same course, the student will be given a grade of '0' for the
course in question.

Element of competency:

6) Communicating in correct language

7) Use precise and adequate vocabulary
8) Knowing the different ways and models of business communication
9) Writing a business communication

This evaluation mark value is 100 points, distributed as follows:

QUESTION # 1 ______________ 10 pts
QUESTION # 2 ______ 10 pts
QUESTION # 3 (3-parts (A, B & C. A & B mark value at 10 pts each and C is at 20 pts) 40 pts
QUESTION # 4 (2-parts (A & B), each part mark value 20 pts) 40 pts
TOTAL 100 PTS

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The Element of Competency (Communicating in correct language)
Question # 1: Take a look at the following email. Rewrite the email in correct language, using the 7 C’s of
communication. (Mark Value 10 Points)

Hi Lovepreet,

Thanks so much for meeting me at lunch today! I enjoyed our conservation, and I'm looking forward to
moving ahead on our project. I'm sure that the two-weak deadline won't be an issue.

Thanks again, and I'll speak to you soon!

Best,

Lakshya Kumar

Dear Lovepreet,

It was lovely to discuss about our project on lunch with you. I am quite overwhelmed by the
whole project design of building a new restaurant in collaboration with your firm. I am hopeful
that two issues of inventory procurement and transportation mode can be removed and we can
move ahead on our project.

Hoping to speak to you soon.

Best Regards,
Lakshya Kumar

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The Element of Competency (Use precise and adequate vocabulary)
Question # 2: Examine at the following business request proposal. Revise the proposal using precise
and adequate business vocabulary. Stick to the point and make it clear. (Mark Value 10 Points)

Hi Ramandeep,

I wanted to write you a quick note about Sahil, who's working in your department.

He’s a great asset, and I'd like to talk to you more about him when you have time.

Best,

Karthic

Hello Ramandeep,

Hope you’re doing well and staying safe in these hard times!

I’m writing to bring some light on one of our performing employees Sahil. Because of his great knowledge
about IT field along with business administrations skills, he can prove to be a great asset for our
organization.

We can discuss on the same in more detail on a phone call. Please feel free to call at your convenience.

Regards,
Karthic

The Element of Competency (Knowing the different ways and models of business communication)

QUESTION # 3: 3-parts mark value 40 pts (2-parts (A & B) mark value 10 pts each and C is 20 pts)

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Part # A: What are the five key active listening techniques? (10 pts)
1: pay attention
2: try to remember key points told by speaker or write down
3: don’t judge everyone has right to speak
4: respond appropriately
5: provide feedback at the last and ask question regarding your doubts

Part # B: What are the 5 Keys to success in Inter-cultural Environment/Team? (10 pts)
1: Presence status as the basis of successful communication
2: Reserved nature colleagues who avoid taking center stage. An integrated chat function or online voting
systems ensure that they will contribute to telephone conferences
3: Adapt to Different Cultural Rules
4: Widen Our Communication Repertoire
5: Thinking Outside the Cultural Box

Part # C: What are the ten basic of business etiquette (20 pts)
1: Always be on time it is good impression
2: Dress appropriately for work like wearing formal for job interviews or presentations
3: Be kind with other
4: Avoid gossip on workplace for being more effective
5: Try to show interest in other it will help to learn something new
6: Body language also important make sure your body language support your words
7: Introduce yourself and listen carefully while someone is introducing
8: Don’t interrupt anyone while speaking if you have any question or objection let them finish first or talk in
private
9: Try not use vulgar language on work place even in frankly talking to your collogues
10: Consume food and drink properly don’t make sound while eating and also don’t drink alcohol much on
working hours (work event party)

The Element of Competency (Writing a business communication)

QUESTION # 4: 2-parts, mark value 20 pts each, total 40 pts.

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You have graduated from Matrix College with a Diploma in Global Supply Chain Management. While
searching for a job, you found a job on LinkedIn that you are interested in and fits your qualification.
Please review the Job Posting below and write both Cover Letter and CV.
Job Summary
Talata Rail has an opening for a junior rail logistics coordinator to join its Refined Products team at
company Headquarters in Montreal. This is an entry level position reporting to the operations manager
where Talata will provide full training. The successful candidate will be responsible for assisting in the
management of all aspects of logistics for our growing rail fleet (200-400 railcars). You will work in close
collaboration with Talata senior rail logistics coordinator in communicating with railroad operators,
terminal managers and fuel suppliers to ensure the timely delivery of product to locations throughout
the U.S. and Canada.

With time the candidate will cycle through other Supply Chain/Logistics/Operations roles in order to
assist in process improvement, liaising with IT with the objective to increase automation and help
enhance the productivity of the Refined Products Operations group.

Initial Responsibilities

• Assisting the senior rail logistics coordinator in the management and monitoring of the supply of
empty railcars into supplier facilities, including daily railcar snapshot reports.
• Learning how to enter and maintain rail shipments in SAP.
• Learning how to track product to ensure seasonal fuel specifications are met.

Requirements

• 0 - 5 years work experience

• Diploma or equivalent with speciality in Supply Chain/Logistics.
• Good analytical and problem-solving skills. Being able to understand the big picture as well as being
detail oriented.
• Process oriented. Being able to document business processes, identify issues and propose solutions.
• Understand ERP concepts such as Purchase and Sale Order, Inventory management and Invoicing.
• Understand logistic concepts such as planning and scheduling.
• Have intermediate Excel skills and MS Office Suite.

Please submit your cover letter and CV to the attention of Talata Operation Manager Ms. Gaganpreet
Kaur. Our headquarter address is:

Talata Inc.
230 Delhi Ave North
Talata Headquarter, Suite 1002
Montreal, QC
HX1 1W1

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Part # A: Write your own cover letter, targeting the job posting with proper headings and salutation (value
mark 20 pts)

I am writing to you to express my interest in the Junior rail logistics coordinator, which I believe reports to
you. I am a graduate from Matrix College with a diploma in Supply Chain Management.

The profile depicts a entry level job with full training being provided by the company. As I have just
completed my studies and does not have any experience yet, I believe this job will be appropriate to learn
the work from beginning and perform.

As the job profile requires a diploma in supply chain management, I believe my studies are in line with the
job requirement. Also, I have participated in some events which has improved my analytical skills.

Moreover, I have done a course on MS office which makes me a suitable candidate for the job.
I am keen to work hard and learn and assist the senior in the working of rail logistics.

I am confident that my knowledge can contribute to the growth and success of the firm. I have attached
my resume along with this letter. Looking forward to hearing from you soon

Regards,
Gurlal Singh

Part # B: Write your own Resume, targeting the job posting. All four sections are must and according to
standards, i.e. Your own detailed information on the top of the Resume page (value mark 20 pts).

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Gurlal Singh
Ph: +91 82855-83000 email: thedastaan@icloud.com

Objective
Ambitious to build a career in international business and marketing with an organization where team work
is required and hardworking is appreciated and to be in a position which is best suited to my knowledge
and skills.

Education
10th from Khalsa Sen. Sec. School PSEB
12th from Khalsa Sen. Sec. School PSEB
Graduation in Bsc It from Khalsa college Amritsar
Master of business administration from Guru nanak dev university Amritsar

Work Experience
2 years work experience in IT company manitous as a project manger

Skills
 Co-Ordinated in Department’s Management Fest (Exordium 2018)
 Co-Ordinated in Department’s Business Event TRELLIS-2017
 Represented as participant on Behalf Of Department at Management Fest YOUTHARVA
2018 held at The Business School, JAMMU UNIVERSITY
 Second Prize in Short Movie Making ‘JASHAN’ GNDU
 Second Prize in Photography “JASHAN” GNDU

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