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MEETING COLLEAGUES
INTRODUCTION YOURSELF TO THE TEAM
LISTENING (1 / 02)
Look at the notice board. Then listen to three conversations. Who is speaking in each
conversation? Write the number of the conversation (1 – 3) next to the job titles.

a) Charge nurse ,
b) Ward sister
c) Staff nurse
d) Healthcare assistant
e) Student nurse
PART 1 HOSPITAL PERSONNEL – HEALTH CARE WORKERS
WHAT THEY DO?
Doctor Speech therapist Anaesthetist
Nurse Laboratory technician Radiographer
dentist Physiotherapist pharmacist
Surgeon Technical assistant Health inspector
Dietician Podiatrist (US) = chiropodist (GB) Occupational therapist
a. takes X –rays.
b. operates on patients
c. test specimen of urine, blood, sputum, etc. for abnormalities.
d. exercises injured limbs – arms and legs.
e. puts patients to sleep before an operation.
f. looks after the daily needs of patients in hospital.
g. teaches patients to live as normally as possible with a disability.
h. diagnoses a patient’s problems and prescribes treatment.
i. decides what food a patient can eat.
j. cares for teeth, gums and oral diseases.
k. assists people of all ages who have problems communicating.
l. looks after injured or diseased.
m. prepares and dispenses medications.
n. works in the hospital, in the community and outdoors in all areas.
o. assists staff to regulate or repair machinery.

Now, look at the following phrases and add one to each of the sentences on the
above.
(i) and looks at different issues under a microscope.
(ii) and acts as an intermediary between doctors and relatives.
(iii) or gives a local or spinal anesthetic before an operation.
(iv) and replaces light bulbs when necessary.
(v) and/or hearing difficulties.
(vi) MRIs (Magnetic Resonance Imaging) and CAT (computerized Axial
Tomography)
(vii) and organizes different diets for ill patients.
(viii) and works with orthopaedic prosthetists to find the most comfortable
walking shoes.
(ix) and prepares moulds for technicians to make dentures or other dental
prostheses.
(x) he/she may be a junior or senior or a specialist in any ward.
(xi) and helps patients with post-operative breathing exercises.
(xii) and adapts different everyday utensils, for example, knives, forks and spoons
to make them easy to use for patients with limited or impaired motor function.
(xiii) and visits patients daily post – operatively to order any change in treatment.
(xiv) tests the purity of drinking water and is able to detect excess radiation in the
environment.
(xv) and can give advice about the quantity of a drug to give (dosages).
PART 2 LISTENING (track 3)
AN ADMISSION
1. Mrs. Benson is admitted to hospital. Listen to the five short conversations, and
decide who is speaking to her in each one. Write 1 – 5.

2. Listen again and decide if these sentences are true (T) or false (F).

1. Mrs. Benson has had a fall. _ .

2. This is not Mrs. Benson’s first x – ray. _.
3. Mrs. Benson can’t find the toilet. _ .
4. She has a heart problem. _ .
5. The consultant sends her home. _ .
6. Mrs. Benson’s appointment is next week. .

PART 3 VOCABULARY
Verbs for describing jobs
Complete these descriptions of jobs with the verbs below, and match each one with a job.

Moves Delivers Treats Takes

Gives Performs specializes
supports examines prepares

1. A pediatrician treats children.

2. A attends births and _ babies.
3. A in illnesses of the heart and blood vessels.
4. A equipment, furniture, patients, etc. around the hospital.
5. A x – rays and other images.
6. A surgeons in the operating theatre.
7. A medicines to give to medical staff or patients.
8. A responds to emergencies and first aid.
9. A _ operations.
10. A samples tissues under a microscope.
READING A NURSING SCHEDULE

LANGUAGE

VOCABULARY

Label the illustrations A-H with the times in the box.

Match these ways of telling the time (1 – 8) to the times in the box in 1.

1. Nine twenty in the morning _ .

2. Eight o’clock in the evening .
3. Midday .
4. Quarter to three in the afternoon .
5. Half past eleven at night .
6. Three in the afternoon _ _.
 7. Quarter past eight in the morning .
8. Midnight _.

MEETING PATIENTS AND THEIR VISITORS

Listening
Listen to four nurses meeting their patients for the first time and tick (v) the correct
patient name for each nurse. (1/ 04)
Patient list (Rooms 11 – 14)
Staff nurse Susie Arnold Mrs. Coxen Kendra Mr. Williams
Anja
Katya
Max
Denny

Listen again and complete these expressions. (1 / 0 5)

1.  I come ?
2.  Yes, of .
3.  It’s Mrs. Coxen, ?
4.  I’m taking of you.
5.  Please _ me Susie.
6.  _ to disturb you.
7.  I’m looking you.
8.  How you today?

Listen again to Denny and tick (V) the expressions in the box above that he uses.

Look at the picture of a hospital ward. Put a tick (v) if you think the visitors are doing
the right thing and a cross (x) if you think they are doing the wrong thing.
VOCABULARY
Work in pairs. Look at these photos of medical equipment and complete the labels with the
letters in the box.

Read the hospital guide and check your answer above.

ESCORTING A PATIENT FOR TESTS

VOCABULARY

Work in pairs. Look at these photos of medical equipment and complete the labels with the
letters in the box.

LANGUAGE

LISTENING (1 / 07)

Listen to a nurse taking patients to the Radiology Department and write the correct
test for each patient in a – c on this appointments sheet.

Listen again and complete each patient’s name and date of birth (DOB) in 1 – 6 on the
appointments sheet above.
Practice reading aloud the dates of birth! Then dictate three dates of birth for your
partner to write down.

READING

COMMUNICATION

Today, I’m going to talk about communication. What is communication? Well, very simply,
communication is sharing and exchanging information, thoughts, ideas, or feelings. Humans use
different methods to communicate, such as speech, writing, illustrations, body language or
technology.
We need three basic elements for elements for communication to take place: a sender, a message,
and receiver. The sender, a message and a receiver, the sender is the person who wants to share
information. The message is the information or ideas the sender wants to share, and the receiver is
the person from whom the message is intended. All three parts must work well for the
communication to be effective. If there any errors in any parts, the message may not be received, or
the message that is received may not be what the sender wanted to communicate.
Effective communication only takes place if the message is understood. Now, we said that the
sender is the person who shares message. (He initiates the communication) the receiver gets the
message, and if the receiver has a response to the message, this is called feedback. Through
feedback, the receiver lets the sender know that the message was received, and, through feedback,
the sender can determine if the message was understood correctly. So, effective communication is
really a two-way street. The sender shares information, but needs feedback to confirm the
information was understood as he intended.
In your job as a nurse assistant, you must be an effective sender and receiver of information with
the people you care for. If a patient or resident doesn’t understand your ‘message’, he may become
fearful, uncooperative, or refuse care. If you are the receiver and you misunderstand the patient,
you may fail to provide critical care the patient needs.
You must also be an effective sender and receiver of information with your coworkers and
supervisors. The patient’s health, safety and attitude all depend on good communication among the
health care team members. If one part of communication chain breaks down, it can jeopardize the
quality of the patient’s care. One of your most important duties in this job is to be an effective
communication link between the patient and the rest of healthcare team.

1. The person who shares information is the ?

A. receiver B. feedback C. sender D. responder
2. Which of these methods do humans use for communication?
A. speech B. body language pictures D. all of the above

3. The is the person for whom the message is intended.

A. sender B. receiver C. speaker D. communicator

4. What is another way to say feedback?

A. Good feeling B. Misunderstanding
C. Response’s message D. Sender’s message

5. Why is feedback important to sender?

A. Through feedback B. Through feedback, a sender shares his
message
C. Through feedback, a sender can verify D. Both A, and C
that his message was understood

6. What happens if one of the elements of communication doesn’t work?

A. Communication is not effective B. The sender repeats the message
C. The receiver smiles and says, “yes” D. The receiver still gets the message

7. Which element of communication is important in a nurse assistant job?

A. An NA must only be a good sender on the B. An NA must be both a good sender and a
job. good receiver on the job

C. An NA must only communicate good D. An NA must only be a good receiver on

message on the job the job

8. The patient’s health and safety depend on good communication .

A. Among all the health care team members B. Between you and the nurse
C. Between the doctor and the nurse D. Between you and the patient

9. What could happen if a patient doesn’t understand you?

A. The patient might get anxious B. The patient might not let you work with
him
C. The patient might get a bad attitude and D. All of the above
not be cooperative

10. What is one of the most important duties of a nurse assistant?

A. Feeding patients B. Giving the patient feedback
C. Being an effective communication link D. Talking to the patients