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No. 308(2)/LXXIX-V-I-II-I (Ka) 4-2011

Dated Lucknow, March 04, 20 II
IN pursuance 01" the provisions of clause (3) of Article 348 of the Constitution, the Governor is
pleased to order the publication of the following English translation of the Uttar Pradesh Janhit Guarantee
Adhiniyam, 2011 (Uttar Pradesh Adhiniyam Sankhya 3 of 2011) as passed by the Uttar Pradesh
Legislature and assented to by the Governor on March 03, 2011.

THE UTTAR PRADESH JANI-IIT GUARANTEE ADHINIY AM, 2011

. (U.P. ACT NO.3 OF 2011)
[As passed by the Uttar Pradesh Legislature]
AN
ACT
to provide for the delivery of services to the people of the State within stipulated time limit and for
matters connected therewith and incidental tliereto.
IT IS IIEREI3Y enacted in the Sixty Second Year of the Republic ofIndia as follows :-
l , (1) This Act may be called the Uttar Pradesh Janhit Guarantee Short title,
extent and
Adhiniyam, 20 I I.
commencement

(2) It shall extend to the whole of Uttar Pradesh.

(3) It shall be deemed to have come into force on January 14,2011.

2. In this Act, unless the context otherwise requires- Definitions

(a) "designated officer" means an officer notified as such for providing ..

the service under section 3; .

(b) "eligible person" means a person who is eligible for notified services;

(c) "first appeal officer" means an officer who is notified as sueh under
section 3;

(d) "right to service" means right to obtain the service within the
stipulated time limit under section 4;

(e) "service" means any service notified under section 3;

(f) "second appellate authority" means an officer who is notified as such

under section 3;

(g) "stipulated time limit" means maximum time to provide the service by
the designated officer or to decide the appeal by the first appeal officer as
notified under section 3.

• 1235 RPH Data 2 Data 2

6 ~ ~ 3ffiTtTRUT 1fUfC. 04 llT'tf.20 11

Notification of 3. The State Goverm, .. i: may, from time to time, notify the services,
services,
designated,
designated officers, first appeal officers, second appellate authority and stipulated time
officers first limitstherefor.
appeal officers,
second appellate
authority and
stipulated time
limits
Right to obtain 4. The designated officer shall.provide the service notified under section 3 to the
service within eligible person.
stipulated time
limit.

Providing 5. (I) Stipulated time limit shall -start from the .daic when required application
services in for notified service is submitted to the .designated officer or to a person subordinate to
stipulated time him authorized to receive the application, Such, application shall be.duly acknowledged.
limit.

(2) The designated officer on receipt of an application under sub-section (I)

shall within the stipulated time limit .either provide -servicc .or-rcject.the applicution and
in case of rejection of application, he shallrecord.the.reasons in .writing and intimate the
applicant.
Appeal 6.( I) Any .person, -whose.application is r~jected under .sub-section (2) .of section
5 or who is not ·pro.v.iaed .with :the -service within '(he stipulated time 'limit, 'may file an
.appeal .to .the first 1!Ppealofficerwithin iliirty days 'from .the rdate .of -rejection of
application oruhe expiry ofuhe-stipulated fime .limit:
'Provided uhat ithe tfU:£LlWpew..Q.{ffioeranay.admit.the.appeal after .the~~p.iI)'..oI.the
-period <0[thirty 'o~ af.he is :aati&fu:d iliat J.be 4Pjlcilant .\\laS lJlWo~ted ;by -sufficien; cause
from :fi1i:n..g
the ~'p.ea] in time.
{2) The fuii1 appeal <officer may order no fhe designated .efficer 10 :pr.ovide the
service within the p::riodspecificd in the order .or may reject me ~
{3) A second appeal against rl3e decision ef the first a~ :officer :&balllie \0
the second appellate autboriry withm 6Q day.i &om '!he dase OIl ~ IDe decil.'i0l2 ~'.H

made:
Provided that the second appeUate aU{hority may admit ilie appeal after the
expiry of the period of 6() days if he is sa1itified Umt the appellant was prevented by
sufficient cause from filing the appeal in time.
(4) (a) The second appellate authority may order to the designated officer to
provide the service within such period as he may specify-or may reject the appeal.

(b) The second appellate authority, may along with the order to provide
services impose penalty according to the provisions of section 7.
(5) (a) If the designated officer or the authorized officer as the case may be
docs not acknowledge the application under sub-section (1) of section 5, then the
applicant may submit an application directly to the first appeal officer. This application
shall be disposed of in the manner of first appea\.
(b) If the designated officer docs not comply with the order of providing the
service under sub-section (2), then the applicant may submit an application directly to
the second appellate authority. This application shall be disposed of in the manner of
first appeal.

(6) The first appeal officer and second appellate authority shall while deciding
an appeal under this section, have the same powers as arc vested in civil court while
trying a suit under the Code of Civil Procedure, 1908 (Act no. 5 of 1908) in respect of
the following matters, namely-

1235 RI'II Data 2 Data 2

 \ITR ~ 3ffiTtTRlJf If\IiC. 04 ~. 2011 7

(a) requiring the production and inspection of documents;

(b) issuing summons for hearing to the designated officer and appellant;
and;
(c) any other matter which may be prescribed.
7. (I) (a) Where the second appellate authority is of the opuuon that the Penalty
designated officer has failed to provide service without sufficient and reasonable cause,
then he may impose lump sum penalty which shall not be less than 500 rupees and not
more than 5000 rupees.

(b) Where the second appellate authority is of the opinion that the designated
officer has caused delay in providing the service, then he may impose a penalty at the
rate of 250 rupees per day for such .delay on the designated officer, which shall not be
more than 5000 rupees:

Provided that the designated officer shall be given a reasonable opportunity of

being heard before any penalty is imposed on him.

(2) Where the second appellate authority is of the opinion that the first appeal
officer has failed to decide the appeal within the stipulated time limit without any
sufficient and reasonable cause, then he may impose a penalty on first appeal officer
which shall not be less than 500 rupees and not more than 5000 rupees:

Provided fhat the first.appeal officer shall be given a reasonable opportunity of

being 'heard before azry penalty is imposed on him.

(0) The second appella1e authority may order to give such amount as
compeasatioa uo :the appellant from the penalty imposed under sub-section (1) or (2) or
both, as the.case may be, which shall not exceed to the imposed penalty.

(4) The second appellate authority, if it is satisfied that the designated officer
or the first appeal officer has failed to discharge the duties assigned to him under this
Act without sufficient and reasonable cause, may recommend disciplinary action against
him under the service rules applicable to him.

8. The designated officer or first appeal officer aggrieved by any order of Revision
second appellate authority in respect of imposing penalty under this Act, may make an
application for revision to the officer nominated by notification by the Sate Government
within the period of 60 days from the date of that order, who shall dispose of the
application in such manner as may be prescribed:

Provided that the officer nominated by the State Government may entertain the
application after the expiry of the said period of 60· days if he is satisfied that the
application could not be submitted in time for the sufficient cause.

9. No suit, prosecution or other legal proceedings shall lie against any person Protection of
.action taken in
for anything which is in good faith done or intended to be done under this Act or any good faith
rule made thereunder.

10. The State Government may, by notification in the Gazette, make rules for Powers to make
rules
carrying out the provisions of this Act.

11. (1) If any difficulty arises in giving effect to the provisions of this Act, the Powers of
remove
State Government may by order published in the Gazette, make such provisions not difficulties
inconsistent with the provisions of this Act, as appear to it to be necessary or expedient
for removing the difficulty :

( 1235 RI'II Data 2_Data 2

8 XITR ~ 3ffilt:ffiUT 'l\J'IC. 04 ~. 2011

Provided that no such order shall be made after the expiry of a period of two
years from the commencement of this Act. :.i ' ... ~ ~ i!

(2) The provisions made by any order under sub-section (1) shall have 'effect
as if enacted in this Act and any such order may be made so.as. to be retrospective to
any date not earlier than the date of commencement of this Act.
(3)'Every order made under sub-section (1) shall as soon as may be after it is
made, be laid before both houses of the State Legislature and the provisions of sub-
section (1) of section 23-A of the Uttar Pradesh General Clauses Act, 1904 shall apply
as they apply in respect of rules made by the State Government under any Uttar
Pradesh Act.
Repeal and saving 12. (1) The Uttar Pradesh Janhit Guarantee Adhyadesh, 2011 is U,P.
Ordinance
hereby repealed.
no, I of2011

(2) Notwithstanding such repeal, anything done or any action

taken under the Ordinance referred to in sub-section (1) shall be deemed
to have been done or taken under t,his Act as if the provisions of this Act
were in force at all material times,
•.t··

STATEMENT OF OBJECTS AND REASONS

For the delivery of Public services providing by various departments of the Uttar. Pradesh
Government generally no time-limit was fixed and neither the competent officers for delivery of such
services within stipulated tin;e-limit "wei:~properly designated nor 'their responsibilities were fixed, due to
which the people of the State 'were facing 'difficulties. It was, therefore, decided to m'ake alawto provide
for the delivery of service's 'to the people of the State within stipulated time-limit and for matters connected
therewith or incidental thereto,
Since the 'State"Legislattir~ ~~s'not in session and immedi~te'leg{slati~e action was necessary to
implement the aforesaid decision, the Uttar Pradesh Janhit 'Guarantee' Adhyadesh, 2011 (U.P. Ordinance
no. 1 of 20 11) was promulgated by the Governor on January 13, 2011.
This Bill is introduced to replace the aforesaid Ordinance.

.•...
.
By order,
K.K. SHARMA,
Pramukh Sachiv.

"
.
- "
"

.'
,',I • or ',1. '. 1 ,l" }

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