IMAGE

BUILDING
FIRST IMPRESSION
By
Dr. Nik Maheran Nik Muhammad
UiTM Kelantan
PRESENTATION OUTLINE

• MOTIVATIONAL SESSION
– Building your new image

• PRACTICAL ASPECT
– Demonstration
• Wearing tudung
• Simple make up
MANAGING YOUR IMAGE
• Image is how world sees you (others perception of you)

• It obviously matters when people don’t actually know

you as a person. ( first impression)

• Before we start the ‘improvement, enhancement or

development’, you need to stop and think hard about
what you would like your image to be.

• You need to understand the importance of image to you

and your career

• Therefore you can create or adjust the image you want

to the best advantage in both you personal and
business life.
IMPORTANCE OF IMAGE
• As a communication tool
– It sends out messages about you
– If the FIRST IMPRESSION isn’t right, you don’t get the chance
to make a second
– Empathy expedites business relationship
– You are the corporate image – that is a position of
responsibility in itself

• As means to achievement
– A POSITIVE PRESENT will be treated positively. “halo effect”
or ‘Horns effect” – we may assume that someone who
complains a lot is also boring, unsociable and weak.
– Appearing “successful’ means, that PEOPLE BUY YOU. You
must be good at what you do. Others therefore wants you.
– Attractive people generally get the best out of people and
situation
– Climbing the ladder faster
THE INGREDIENT THAT CRAFT YOUR
IMAGE
• YOUR APPEARANCE
– Dressing
• Fit, co-ordinate, accessories appropriately
• Comfortable, feel good
– Good grooming
• Nail, hands, hair, skin (make-up), smell, glasses/lenses
and teeth

• YOUR PRESENTATION
– Voice (pitch, speed, intonation, timing and content)
– Face and Body language
– Manners
– Etiquette
– behavior
THINKING ABOUT YOUR PRESENT
IMAGE
• Appearance
– Dressing
– Non-verbal
– Grooming

• Presentation
– Voice
– Face
– Body language
– Manners
– Etiquette
– behavior
THINKING ABOUT YOUR PRESENT
IMAGE
• Presentation
FIRST IMPRESSION BEHAVIOR
Usually Sometimes Rarely
When I meet someone new, do I:
Smile and lean toward others when they
are speaking?
Talk at the same speed as my
conversational partner?
Show comfort with my body?

Share a sensitive or vulnerability?

Volunteer impressive information about

myself that I would like others to know?
Start a conversation with what is currently
on my mind?
Focus on presenting my unique features?

Try to communicate my social and

financial success?
THINKING ABOUT YOUR ASPIRED
IMAGE
• Can you picture the image of successful

• Decide which adjectives describe your

organization / company’s corporate image. They
should apply to you too
 YOUR ASPIRED IMAGE
• Dressing
– Appropriate for every normal occasion -
conferences, meetings, weddings, funerals, dinners,
party etc.

• Voice
– Academic research proves that 38% of the impression you make
from the way you sound and only 7% from what you actually say
– Pleasant to listen to
• In control
• Sincere
• Confident
• Convincing
– Accents and variation
– Avoid ‘sounds’ like grunts, clearing one’s throat, a
nervous cough, ums and ars, grinding teeth etc.
 YOUR ASPIRED IMAGE
• Non-verbal behavior
– From our face (the way we look)
• Eye contact
– Normal eye contact, not false fixed stare
• Smile
– Warm, genuine and frequent smile
• Facial expressions
– Relax
– Not winces, frowns pursing lips screwing up eyes,
biting lips and clenched jaw.

Leant to look happier, less pinched and smile more

Result : YOU ACTUALLY FEELS HAPPIER AND MORE

POSITIVE AND FEEL GOOD OF YOUR SELF
YOUR ASPIRED IMAGE
– From our body
• The way we move - walk, stand and sit
– Walk
» an assertive, purposeful person will take longer,
slower and more definite strides
» Less confident counterparts may scurry, plod and
shuffle
– Standing (Posture)
» Stand with feet side by side
» Keep legs straight but not tense
» Breath slowly and evenly
» Roll your shoulders back
» Lift chin slightly
– Sitting
» Sit squarely and neatly
» Your back should be firmly parallel to the back of
the chair
» Arm should be folded loosely on your lap
» Your leg should be folded or crossed tidily.
YOUR ASPIRED IMAGE
– Mannerism, Etiquette and Behavior

• Greetings
– Your accessibility style
» Passive approach / Active approach
» Body talk

• Handshake

• Openness to others
– Express immediate situation
– Revealing information about yourself

• Showing interest
– Focus
– Listening
– responding
– Asking questions
– Compliment
YOUR ASPIRED IMAGE

• Conversational Dynamics

– “Do you think about how others feel about themselves

after they speak with you?”

– What you say and do impacts the way people feel about
themselves

– How people feel after interacting with you on a first

encounter is especially important, because it will impact
how they feel about you, at that moment and perhaps
permanently.

– IF YOU MAKE OTHER PEOPLE UNDERSTOOD AND

HAPPY, THEY MAY PROJECT THAT GOOD FEELING
ONTO YOU AND FEEL POSITVELY ABOUT YOU. - “
Social Generosity”
 YOUR ASPIRED IMAGE
• CONCLUSION
– 4 FOCUS IN IMAGE BUILDING :
• How you feel about yourself
– Confident
– Comfortable

• How you feel about other person

– Base on their respond to you
– You evaluate others based on what they say and do
– You make quick decision about their personality, how
much you like them and so on

• How other person feels about you

– Positively / negatively
– Whether the other person smiles and pay attention to
you, laughs at your jokes, and seem engaged.

• How the other persons feels about himself /herself

– Other person feel proud or insightful when talking to you
THANK YOU