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1. what are the different modes of transport?

Transport modes are the means by which people and freight achieve mobility. They

fall into one of three basic types,depending on over what surface they travel ±

‡ land (road, rail and pipelines)

‡ water (shipping)

‡ air

2. define general aviation?

General aviation covers a huge range of activities, both commercial and non-commercial,
including private flying, flight training, air ambulance, police aircraft, aerial firefighting, air
charter, bush flying, gliding, and many others. Experimental aircraft, light-sport aircraft and very
light jet have emerged in recent years as new trends in general aviation.

3. what is GAMA?

General Aviation Manufacturer Association (GAMA) of the Aerospace Industries Association

(AIA)

4. what are the different categories of aircrafts in general aviation?

Business ± Executive Business

Commercial± Air taxi/commuter Rental Aerial application, observation

Instructional

Personal-

The general aviation is the dominant force in the sky. General aviation account for 98.1%, with
the remaining 1.9% aircraft registered as air carriers.

5. define civil aviation?

Civil aviation is one of two major categories of flying, representing all non-military aviation, both
private and commercial. Most of the countries in the world are members of the International
Civil Aviation Organization (ICAO) and work together to establish common standards and
recommended practices for civil aviation through that agency. Civil aviation includes two major
categories:

± Scheduled air transport, including all passenger and cargo flights operating on regularly-
scheduled routes; and

± General aviation (GA), including all other civil flights, private or commercial
6. explain line and staff personnel?

Line personnel are those orders and authority flow in a straight line from the chief executive
down to lower levels in the organisation. Line personal have a direct responsibility for
accomplishins the objective of the firm.

Pilots,Flight attendance,Mechanics,Reservation clerks,Sales personnel

Staff personal are those whose orders does not flow in a straight line down from the top of the
organisation. These personal help the line people to work more efficiently in accomplishing the
proimary objective of the firm.

Accounts,Budget Analyst,Industrial engineers,Programmers,Company medical staff

7. define management?

Management is a process of achieving an organization's goal through the coordinated

performance of five specific function

Planning,Organizing,Staffing,Directing,Controlling

8. define organization?

An organisation is the framework within which the management process can be carried out. It
is structure that enables a large company to attain the same efficiency or greater efficiency
than a small firm run effectively by a few employees. In this highly competitive airlines business
an effective organisation structure is highly required

9. differentiate policy and procedure?

Policy and Procedures as part of planning. This is also a part of the planning . A policy is a
broadly stated course of action that individual are to follow in making decisions .A procedure is
somewhat like a policy but specifies in more detail the kind of action required to handle a
specific situation. Like fueling aircraft, handling customer complaints, training new employee,
ordering supplies
10. explain "MBO"?

Example:

1.È  


Capture 30% of the market or develop new promotional fare to compete with Airlines X.

 


1.Feedbaack is provided like sales, unit cost, aircraft turnaround time,mechanical delay

2. Forming strategies like increasing number of flight or serving full meal.

3. Feedback in the form of data like customer complaints, reduction inerrors or improvement in
image

4. Person to person communication

Individual receive timely, accurate and fairly complete information on their performance results
so that they will be in a position to take timely action when necessary

 
 

At the end of the performance period manager and the employee check the employee¶s
progress in achieving the goal. This serves as a method for timely recognition and setting new
goal
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1. explain various factors affecting general aviation in detail?

Pg 164

2. explain the various levels of management and their functions in detail?

Pg 225

3. describe the functions of management in detail?

Pg 229

4. describe the 8 principles of organization in detail?

Pg 233

5. what is an organizational chart? develop an organizational chart for a large aircraft carrier?

Pg 236

6. write notes on ICAO, GAMA, IATA?

ICAO-pg 134 GAMA-pg132 IATA-pg135

All pages are from AIR TRANSPORTATION by ALEXANDER T WELLS

Note: ithu anaithum oru pothu sevaye« ithanaal naan padipathaaga artham illai« nan
tharpothu.. sun tv il pokkiri padam paarthu kondu irukkiren«lol