North South University

School Of Business and

Economics

Report On:

NCC Bank

MGT351

Sec: 14

Date: 22/12/2019

Submitted To:
Asma Azad Akhi
Lecturer

Department of Management

Submitted By:
NAME ID
MOHAMMAD RIDWANUL 1721128630
KARIM MOHIN
NUSRAT JAHAN 1821410630
JARIN TASNIM LIRA 1821755030
SHIFAT HUSSAIN 1821188030
Letter of Transmittal:
Asma Azad Akhi,

School of Business and Economics

NORTH SOUTHUNIVERSITY

Bashundhara R/A, Dhaka

Date: 24th December 2019

Sub: Letter of Transmittal

Dear Maam,

It is the utmost pleasure for us to be able to prepare for you the ‘Term Project’ after days of hard

work of all the group members. This report is a result of the knowledge that we gathered from

the course MGT351 & our Bank visit.

We give our optimum effort to prepare the term paper on “Envoy &Saiham Textiles”. We hope

that we have finished the term paper by following all the guidelines that you provided.

We, all the group members, want to give you a big thank you for guiding us throughout this

course that was made clear in the best possible manners.

Respectfully yours,

MOHAMMAD RIDWANUL KARIM MOHIN

ID: 1721128630

On behalf of all the members.

Table of Contents:
1.Executive summary
Executive summary:
Human resource management is a contemporary, umbrella term used to describe the management and
development of employees in an organization.Human resource management is an important aspect of every
organization. Every organization, no matter how big or small they are, has a Human Resource Management
department. This department plays an important role in managing the employees of the organization. The
human resources of an organization are an indispensable factor. An organization’s performance is
completely dependent on the performance of their employees. NCC’s HRM department does all sorts of
managerial activities related to employees including but not limited to recruiting, selection, training,
development, benefits. Besides, they look after their employees by providing them with necessary benefits
that comfort them. They also try to retain a good relationship with their both existing and formal employees.
In this report, we talked about NCC bank Ltd. HRM department. We talked about all the managerial
techniques that NCC bank attempts to manage its employees. The workforce in this bank see themselves as
like a family and community that trust in working together for prosperity. The HR department of NCC bank
has a crucial task to recruit and select employees. To recruit employees NCC bank uses external sources.
After collecting CV from applicants NCC bank starts its selection process. At first the CV’s are sorted out
on the basis of some general requirements. Then the applicants go through one written test and two
interviews. NCC bank has very lucrative benefits and compensation policy for their employees. Including
the basic pay, the employees get additional benefits such as: provident fund, medical & car insurance,
festival bonus, paid maternity leave, sick leaves, etc. Overall the HR department of NCC bank is performing
their duty proficiently.

Introduction:
Human resource management or HRM is a significant portion of any running organization. The
HRM process includes: human resource planning, employee remuneration and benefits
administration, performance management, employee relations.We did research about the culture
of interpersonal relationship ,current hr system,implication of SHRM of a well reputed bank and
we prepared this report according to our research as well as visiting the company.
The purpose of doing this report is to understand the HRM process in a well reputed bank deeply
and get an idea about the organization before doing any work with it in near future.

Methodology:

For collecting necessary information we are used both primary and secondary data collection
method.

Primary data:

The primary data is collecting via

1.face to face interview

2.telephone calls

Secondary data:

On the other hand secondary data collection source was gathered from:

1.Website of the Bank

2.Annual report

Background information about the company:

In 1985 national credit card and commerce bank ltd is launching its procession as an investment
company. In 1993, it is arrived as a private commercial bank. It operated through it is 16
branches as an investment company with admirable reputation up to 1992 and now it gained the
clearance of Bangladesh bank to function as a full commercial bank. NCC bank ltd presented in
a way distribute as a flourished and socially promised organization.For the mission the bank
inspires its work force to mobilize capital from among and abroad. In this way it tried to
contributed for improvement of agriculture, industry also socio economy of the country. Through
its 83 section almost all potential place of the country this bank is taking it responsibilities.
Deposit, loan, cards and remittance are the product of NCC bank. On 22 august 2005,NCC bank
opening its visa card. Three categories of card are visa classic, visa gold and visa dual currency
card ( local and global.Credit card service of NCC is obtainable at less interest rate ( 2% pm).
More than 330 financial organizations in the world for giving the people remittance service
maintains by the NCC bank.

Culture of Interpersonal relationship:

NCC bank is a massive organization.They have numerous personnel working under them.This
bank are well reputed for their intense corporate culture. Their corporate culture is mainly
performance-oriented. But most of the cases employees are given tasks that is possible for them
to accomplish. If an employee exceeds expectations he is also rewarded. So, employees are
incentivized to improve themselves. NCC bank also observes if their employees are content with
their work. Workforce of this bank are looking themselves as similar to a family and community
that trust in working together for prosperity.The leadership style is not autocratic. However, in
some emergency situations, the management might assign some extra tasks to the employees.

Current HR system:
To operate a company’s computerized and automated human resource procedure a Human
Resource Management System(HRMS) is a kind of information system which is designed.This is
also acquainted as Human Resource Information System.

Recruitment: Recruitment is the system of searching and attracting efficient candidates for
employment.NCC bank is a banking financial organization which recruits Junior officer and
Management trainee position.But they focuses severely in management trainee programme.They
attracting applicants via exernal sources.They prefer to reveal the job vacancy on their own
website.Though, they also post job circular notice on well-known newspapers and job vacancy
sites. This assist them to reach a huge portion of people.All the requirements,compensation
policy and how candidate have to apply are demonstrated on their vacancy.

NCC bank ltd. give a fair & equal opportunity for all the citizens of the nation.The recruitment of
Junior officer and Management trainee programme is supervised & conducted by Institute of
Business Administration,Dhaka or Bangladesh Institute of Bank Management(BIBM)

Procedure of Recruitment and selection:

Job analysis: It is the strategy for the necessities of abilities and determined obligations of a vocation
and the sort of candidate who ought to be enlisted for it. Job analysis produces sufficient data for
composing job description and job specification. The maxim of Job analysis are:

*Recruitment and selection

*Compensation

*Training

*Performance appraisal

*Discovering unassigned obligations

NCC bank ltd dealt with the activity job analysis process. With the help of it, they attempt to express
about the occupations genuine work activities. They dealt with their activity examination once in a year.
This is a time consuming method. It may take barely any days to talk with five or six representatives and
their high authorities are contributed and they clarify strategy and the analysis reason.

Job description: It is the technique of written & general articulation of a particular job, based on the
discoveries of a job analysis. This bank spare a written statement which included with the exercises acts
in the activity data about the responsibilities and duties, requirement working condition under work is
liked.

Job specification: It characterizes the skills, knowledge, experience, abilities& training you trust are
important to play out the job, with a portaitation of the particular employment requirements. This bank
attempts to redo this procedure based on roundabout.

Submission CV: Applicants seeing the promotion of the activity on the notable day by day paper or
online work entry like bdjobs.com, kormo.com to present their CV and some of the time they go there
with references.

Preliminary determination: NCC bank choice council shorting the rundown of CV's or setting up the
short rundown NCC bank pursues their chose prerequisites of training for the chose posts which are
given beneath

Management trainee:
*The candidate ought to be at any rate a Masters/MBM/MBA with a 4 year honors holder from any
state funded college or NSU.EWU,BRACU,AIUB,IUB,ULAB,IIUT,DIU.

*Minimum cgpa 3.00 in the size of 4 and least cgpa 4.00 in the size of 5.No third division/class in his/her
scholarly profession is satisfactory.

Junior officer: The candidate ought to be a Master qualification holder from a perceived educational
institution.

Conducting written test: After essential screening chosen candidates are sit for the written exam. The
focused written assessments are directed by IBA or BIBM. Written test question comprises of Math,
English, analyticalcapability, computer& general information.

Selection of qualified candidates of the interview: The individuals who are successes in the written test
choice board called those certified applicants by telephone or mail for going to meet.

Employment Interviews: The determination advisory group composed an interview. The meets
consistently hold at eye to eye conversations. But the capability marks for viva test are controlled by the
administration council.

IT test: After completing meeting candidate need to give a short trial of IT which helps to legitimize their
IT expertise.

Physical fitness & employment: It's a piece of determination process. In NCC bank achieve physical
wellbeing test for all sort of employees. Though it's an extensive procedure however NCC Bank is
resolved to do physical test for guaranteeing representatives sound wellbeing.

Appointment & placement: The administration and determination board of trustees gave the letter of
arrangement which are physically solid as indicated by the medical test. When selected candidates are
participate in the bank.

Objective of NCC Bank recruitment:

1. To find & recruit the best dynamic skilled folks.

2. To keep the diligent,innovative and commiting persons.

3. To deliver facilities for betterment and flourishment and also the career safety.

4. To decrease the expense and lessennepotism scope,biasness & malpractice.

Operations of their recruitment:

1. Assessing recruitment
2. Placing standards
3. Advertisement and policy
 4. Creating primary contact with prospective applicants
5. Initial perusal and assessment of application
6. Shortlisting of feasible applicants for selection
7. Selection method like testing and viva
8. Documentation and recording

Selection:
Selection is the method of accumulating information for the aim of evaluating and composing
who shiuld be appointed in particular jobs.This is the way of choosing a fresh individuals for
Organization from the numerous applicants.

“Selection is a process of by which candidates are divided into class- those who will be offered
employment and those who will not”- according to Dale Yoder.

NCC Bank selection procredure contains of some steps of series through which candidate pass.If
a candidate fails in a individual steps for qualify,he/she is not suitable for the forwarding step.All
applying candidates must have to complete their post graduation degrees.It is both for Junior
officer and Management trainee post.

Apprpriate judgement of applicants are conducted during selection process.A number of listed
candidates are permitted to sit for the written test during this process. Because a vast number of
people are applying for the bank job but if the authority give chance to everyone for written test
it will be difficult to maintain the whole selection process fairly.Selection involves picking the
best applicants with best caliber,skills & knowledge for the relevant job.

All abbreviation of recruitment & selection:

FInding out vacancy: It may be either by replacement or new creation

Job Analysis: direction to a person specifications and the writing of a job description.

Attracting a field: candidates choice of an appropriate field.

Short listing: sorting out applicants by comparing candidates with requirements.

Offer & acceptance: Offer arrive from the employer to the successful applicant.

Induction: It defines the introduction of fresher recruit into the bank.

Training & Development:

Training:
The entire training functions of NCC bank are generally divided into two types. Leadership
training and Functional training.

1. Leadership Training: Leadership trainings are such kind of trainings that designed for
development & leadership skills of the employees.NCC bank deliver on the job training
mostly to the fresh bloods for enlighten their leadership skills of this organization by Job
rotation & special assignments.

2. Functional Training: These trainings are most of the times designed for Employees of a
specific department to reduce their lackings and enhance the efficiency of their work.This
organization follows coaching process for boosting their personnel much productive.

3. Overseas Training: Every year a number of employees are sent for overseas trainings..

Development:

There are few performance appraisal methods are used in NCC bank.These are-

Peer appraisal, self rating, appraisals by subordinates & 360 degree feedback.HRM

Department of this bank operate these four systems for evaluate a candidate much

Efficiently.This organization uses paired comparison system technique for appraising

Performance.

Benefits offered:
1. CAR allowance: A lucrative car loan is given to the employees of this bank and all
employees who uses a car are getting driver and oil cost based on their basic salary.

2. Maternity & Paternity Leave: A mother get 4 months paid leave and a father get 5 days
paid leave.

3. Festival allowance: : given 3 times in a year.EId Ul Fitr,Eid ul Azha and Pahela Baishalkh.

4. Sick leave: A employee can get 14days sick leave with salary in this bank.

5. Earned leave: employees get 30days earned leave with their complete salary.

6. Casual leave: Bank permits 10days casual leave to the officials with whole salary

7. Medical leave: 14 days medical leave benefits are allowed by the bank with full months
penny.

8. Provident fund :10% of Basic salaries from the emnployee and 10% basic salary amount
from the company.

9.Gratuity

10.Day Care centre: this facility is given only branches around motijheel and for the employess
who have child but it will spread over other cities in the near future.

There are some other allowances like child allowance,burial and funeral allowances are also
given in specific condition times.

Implication of Strategic Human Resource Management (SHRM):

NCC’s aim is hold down its business achieve maximum market share also increase sustaining. Its
HR assure that company improve by gratifying all the above through find employees perform in
a amusement also productive pathway. There are several aspect to contributing positively to an
organization’s strategic aim. For NCC, Yearly performance management system and initiative to
improve skill also competencies, recruit the greatest possible candidate and help achieve smooth
HR operation goal. HR department explore variation in workplace system. Though separate
department are conscious of their personal position, HR department has always been working
together with all the changes decision making system in the organization. HR organizations are
able to talk about organizational improvement with unique acumen into how variation can
influence a company. At last, HR provides a powerful disciplinary approach that adds value to
create the organization consequent.

Recommendation
It is an established truth that NCC bank is a well-reputed bank in Bangladesh and also running
successfully in the

Domestic sectors of bank, it has some internal weakness which is written below:

*Employers have to give a clear message to their employees that they have rights to take their
decisions related their work areas independently and can choose their own method of working.

*The promotion opportunity should be increased otherwise turnover rate will be boosted.

*They should also organize award ceremonies to find out the most potential officials,diligent,
sincere folks in the institution and applause him or her for his outstanding performances.

*They have to increase their compensation slightly to keep a competitive image in this leading
banking sector.Adequate compensation they should facilitate benefits so that fewer
compensation is a least bother to employees.

* Supervisor should send a transparent feedback to all.

* Job description should be restructured so that the employees get the scope to apply their talents
and work with immense endeavours.

Conclusion:

NCC Bank Limited is the preferred choice in banking for assuring Excellence in Banking
Services.In future they need to introduce more advanced technology in the banking
sector.According to our research this bank job demand is very high because of their working
environment.HR administrators work according to their tasks to motivate and inspire white-
collar employees by giving them various kinds of benefits but they should also work to improve
blue-collar employees job safety and environments.

Top universities in Bangladesh produce thousands of fresh talented graduates every year. Big
companies like NCC Bank need to step up give chance to join their bank because future creative
ideas will come from them. Lastly, we want to say companies like NCC Bank ,HR administrators
should focus on to ensure on ethical needs and women empowerment in a country like
Bangladesh.

References
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Lawyers & Jurists. [online] Available at: https://www.lawyersnjurists.com/article/overall-banking-
system-hrm-practice-of-ncc-bank-ltd/ [Accessed 22 Dec. 2019].
2. Assignment Point. (2019). Banking Product of NCC Bank - Assignment Point. [online] Available
at: https://www.assignmentpoint.com/business/banking/banking-product-of-ncc-bank.html
[Accessed 22 Dec. 2019].
3. Guru, B. (2019). NCC Bank Job Circular 2019 Notice| Application form| nccbank.com.bd. [online]
BD Jobs Guru. Available at: http://bangladeshjobs.guru/ncc-bank-job-circular/ [Accessed 22 Dec.
2019].
4. Akhtar, F. (2019). Recruitment and selection process of NCC Bank Limited. [online]
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