11_Task_Performance_1.

11_Task_Performance_2.
11_Task_Performance_3.
11_Task_Performance_4.

Submitted by; Caboboy, Kyle S

BSTM 502

Submitted to; Professor Lee N. Nufable

 Lloyd’s Register Group

Background of Study

LRG Company having a great purpose in terms of quality of services, services that focused

business processed and standards of their organizations, and also the safety of life, property and

environment. LRG company is one of the big assets in the local and international company because

they handled hundreds of companies that supporting the infostructure, people life, internal

resources and relationship, this company is intended to all small and large company that works

physical and social to provide quality and security, suddenly LRG company faced the closed loop

issues that may effect of their market to produce more quality service of life, environment, people

and culture.

Statement of the problem

A. LRG can help individual businesses in terms of securing private relationship and building

security, empowering heads and employees in terms of consulting what are t he things to

improves, empowering employees to face ambiguous situations by taking the initiative to

define the problem.

B. Kaizen approach are needed to establish a performance of LRG employees, because this

tool may help their employees to be responsible for participating in LRG company by

taking part in teamwork, engaging in continual self -improvement activities, and enhancing

job skills through security and assurance of their clients,

C. For LRG company they need to improve the quality policy on how they approach their

procedure and performance of their employees to reach out their needs.

Ares of consideration

- Identify LRG employees with an understanding of your organizations operation and

empower them to resolve customer issues as they occur. Your employees know your

business and are in a unique position to help your customers and quickly close the loop on

customer issues.

- LRG employees needs to understand the way your organization operates better than anyone

else. This knowledge puts them in a unique position to understand customer issues and

know the right solution for resolving the problem. Have faith in your employees and give

them the autonomy they need to address customer issues on a case-by-case basis and

resolve them as efficiently and personably as possible.

Alternative Course of action

- Ask the employee to suggest ways he can improve the behavior. Place the onus on the

employee to identify solutions for his irresponsibility. Develop a performance

improvement plan to clearly specify the expectations for future performance and examples

of acceptable behavior.
 - Follow up on a regular basis or at the intervals agreed upon in the performance

improvement plan. If the employee has failed to correct his behavior, and continues to act

irresponsibly, issue progressively severe disciplinary actions up to and including discharge

from employment.

Recommendation

Practice transparency

- Report the survey findings after asking employees for their opinions. Transparency with

the results is key to building trust in the process. Individual responses should remain

confidential, but it's important to quickly share the aggregate results of an employee

engagement survey with the company.

- Transparency engenders trust within the organization. Employees are shown that they have

a voice when you ask them what's working for them and what isn't, and they'll be assured

that you've heard them if you share the results openly.

Management Lesson Learned

One of most obvious problem of LRG company is the unfollowing the system and metric

of employees, in this case is LRG company must have a deep concern for this problem,

because it may affects the continual supplying of information neither resources to the

clients to meet their expectations and needs. One of the lessons to prevent this case is to:
 - If you can figure out what is causing the employee disengagement, you can take the steps

necessary to replace the bad environment with a vital, optimistic, forward-thinking,

engaged workplace – Change the Environment

- Learn how to achieve a goals not only on one perspective but more, that’s why sustainable

- working of employees and their commitment is one of important.

REALIBILITY
SUPPORT

QUALITY CUSTOMER

PERFORMANCE SATISFACTION

EXPERIENCE
 Stmicroelectronics

Background of Study

Stmicroelectronics vision is to provide high quality services on technology in house or in a car or

anything. Stmicroelectronics is a technology and solutions enable customers to increase energy

efficiency everywhere and support the use of renewable energy sources. Provides sensors,

embedded processing solutions, connectivity, security and power management, as well as tools

and ecosystems to make development fast and easy for our customers, suddenly there are small

issues between employees and leaders, in terms of behavior employees complaints about not

accepting their suggestions that’s why it reflect on emotions that will effect the working process

or need of employees.

Statement of the problem

I. On Stmicroelectronics situation democratic leadership is they key to solve what problem

between employees and head, because this approach leaders who take this approach make

decisions without consulting the employees. Leaders always provide orders and expect

that employees will comply obediently.

II. For Stmicroelectronics Situation, the first move that they need to do is improved internal

Communication, this tool puts emphasis on self-analysis and operations management

issues encouraging various departments of a company to interact with one another with
 hopes of gaining a more complete understanding of the needs and desires of the internal

employees and customers.

III. ISO 9000 Can provide continuous growth of organizational process on the systems of

technology, performance and competitiveness.

Area of Consideration

- Lack of Communication between leaders and employees

- Lack of employees freedom in terms of providing small details of information

- Lack of Internal relationship.

Alternative Courses of action

First is Quality objectives, Stmicroelectronics leaders must have a policy that every employees

suggestions are the part of information, leader must have notes on every information that shared

by their workers. The advantage is ffective communication fosters trust with others. Leaders ability

to listen attentively and embrace different points of view helps others trust that you are making

optimal decisions for everyone in the group. The Disadvantage is when people don’t have the

information or knowledge they feel they need, low productivity results. The reason is pretty basic

people tend to avoid situations in which they will be seen as not knowing, not understanding or

not having expertise.

Recommendation

- Stmicroelectronics leaders must have deep communication within the employees, because

one of them has a knowledge on how to solve that small problem.

- Getting the team together for a few minutes each day to talk about important things going

on in the organization or department helps keep everyone on the same page. Many

companies that conduct these use the same agenda each time so employees always know

what to expect.

- Having regular, planned town hall meetings with employees shows management’s

commitment to effective employee communication.

Management lesson learned

- Developing communication skills can help us avoid conflicts, compromise and help in

better decision making.

- Successful communication can deepen relations in personal life or professional life. In

personal life, they can help us understand better people and situations that happen on a

daily basis.
 DIAGRAM

Strong
Quick in Business
problem relation
solving

Effective
Communication

More
Consistence in the
Productivity
workplace

Strong Decision
making
 TNT Express

Background of the study

- TNT express focusing on delivery processing in which land and air transportation are
needed, they has a strong organization and has passive income in terms of Company
strategy, suddenly company decided to market their company to provide active income
and lessen the work of the company, somehow iw will effect the fasting progress of
delivery or delaying some important papers or items.

Statement of the problem

a. The proper tool for this situation is Stratification tool, because this tool can help the TNT

express to Construct the marketing involvement of this company, this tool help the proper

process on how to work in common element to prevent delaying or any problem.

b. The method for the TNT express situation is quality procedures, because in can help their

problem by knowing what step by step procedure in delivering the goods, items perfectly.

c. ISO 900 can help the TNT express to provide proper procedure on how to work with land

and air transportation in market partners to avoid delayed and bad feedbacks.

Areas of Consideration

- Working procedures

- Long distance communication that effect lack of specific training

- Lack of man power international

- Climate change
Alternative Course of Action

Advantages of Democratic Communcation

- It works well when trying to solve a complex concern.

- It encourages creativity.

- It strengthens the relationships of a team.

- It is a leadership style that anyone can practice.

- It encourages honesty within the workplace.

- It improves job satisfaction.

- It encourages stronger commitment levels.

Recommendation

For the average worker of TNT express , if they do not feel passionate about a request or task, then

their commitment levels to it will be minimal. They have no ownership over the task, so they have

no ties to completing it to the best of their ability. When workers feel like their contributions are

taken seriously and are important, then stronger commitment levels appear because there is more

ownership to the task that is required. If people are given the chance to be creative, then they invest

themselves into the outcomes that can be achieved.

Diverse opinions and ideas are important for the creative process. They are also important for the

team’s overall knowledge base. Different people on any given team are experts at something. One

person may be a writer. Another may be a graphic designer. By giving each person a chance to
contribute their personal expertise to the conversation, it gives everyone an opportunity to expand

their knowledge base. That, in turn, creates more competence within the decision-making process.

Management Lesson Learned

When the team fails for some reason under this leadership style in TNT express org, there tends to

be a lot of blame that is passed around. Taking responsibility for failure should lie with the

leadership, but it is often passed along to the person who offered the idea that failed and those who

supported the idea. Should this occur, the morale of the individuals being blamed becomes even

lower and negative responses become more common. Even they will be a marketing partnership

they should ne a proper training and etiquette on providing fast and quality Service in land and Air

Services.

Consistent and certain

regulation

New economic Responsible

opportunities growth

AIR AND LAND FAIR

Prosperous Economy Balanced Protection

 CAR CARE PLAN

Background of the Study

- CCP car care plan has a great quality services in terms of automotive car care, this company

promote a service that will help other people who using/driving a car, by caring and

checking your car properly, they make auto repair and maintenance to more convenient in

their clients, somehow there’s a small problem in terms of their employees document, they

lose some important papers that are important in the company, and has inconsistent

documents submitted by some insurance claimants of the company,

Statement of the problem

A. Smart innovation is a part of It program, CCP team, teamwork, team building can help the

smart innovation of CCP company, because this three concept is super helpful to build new

reliance services and procedure in car care and to build internal relationship

B. For CCP company Run charts is the most they needed to do because inconsistent in the

submitted documents is a part of careless doing of employee because this could be the

things that has chance to broke their active dealing with auto parts and services, perfectly

this tool can help the CCP company to conduct manual and proper run of the papers and

documents of the clients.

 C. ISO 9000 can help the CCP company to improve high quality of security in terms of private

needs of clients, this how CCP will improve their smart innovation by caring not only cars

and also the papers hat are needed to take care.

Areas of Consideration

- While employees in the HR department know the importance of consistently applying

company policies, managers are the people who will actually be enforcing those policies

on the ground. All company managers should be given training to understand workplace

policies and to avoid the appearance of favoritism or discrimination.

- With the increasing use of email and internal chat applications, communication between

employees and management has become more frequent and informal. This can be great for

efficiency, but it also increases the likelihood of inconsistencies

Recommendation

- An employee handbook should be the go-to policy reference guide at every company.

Without a handbook, employees have no idea what to expect from their managers, and they

may start to see discrimination in a manager’s innocent attempts to enforce company

policy. Managers also need employee handbooks to ensure they are enforcing company

policies properly.
Management Lesson Learned

- Successful business leaders understand that if you don’t continually innovate, eventually

the company that you are leading will succumb to those in your industry who will create

and offer more attractive products and services. They understand that successful

organizations must create an innovative culture, have a new product development system

in place, embrace failure, and passionately pursue improvement

- Innovation begins with developing a company culture that promotes and rewards creative

thinking. It must start at the top with a management team who provides the opportunities,

resources, and time needed to foster divergent thinking. Great ideas dont happen by

accident. The reality is that everyone has other roles to play and innovation typically is not

top of mind. You must set aside the time and resources to focus specifically on being

innovative—on developing a process that includes planning and review.

CAR CARE QAULITY

ASSURANCCE

CUSTOMER
DESIGN QUALITY
SERVICE

QUALITY COMPONENT
EMPLOYEES QUALIFICATION
TEST