SUPPLY CHAIN MANAGEMENT

Module 1:

Introduction Supply chain – Fundamentals, Importance, Decision Phases, Process View,

Supplier – Manufacturer – Customer Chain. Drivers of Supply chain Performance. Structuring
supply chain Drivers. Overview of Supply Chain Models and Modeling systems. Building
blocks of a supply chain network, Business processes in supply chains. Types of supply chains
and examples& Strategic , tactical and operational decisions in supply chains.

Module 2:

Strategic Sourcing – In sourcing and out sourcing- Types of purchasing strategies. Supplier
Evaluation, Selection and measurement. Supplier Quality Management Creating a world class
supply base. World Wide sourcing and SCM Metrics.

Module 3:

Supply Chain Network Distribution Network design- Role, Factors Influencing, Options , Value
Addition. Models for Facility Location and capacity location. Impact of uncertainty on network
Design. Network Design Decisions using Decision tress. Distribution center Location Models ,
supply Chain Network optimization models.

Module 4:

Planning demand , Inventory and Supply Overview of Demand forecasting in the supply chain,
Aggregate planning in the supply chain. Managing Predictable Variability. Managing supply
chain cycle inventory, Uncertainty in the supply chain- Safety

Module 5:

E business- Framework and Role of Supply Chain in e- business and b2b practice. Supply Chain
IT Frame work. Internal supply chain management, Supply chain in IT practice. Supplier
relationship management . information systems development. Packages in supply Chain –eSRM,
eLR, eSCM, Internet- enabled supply chains: e marketplaces, e-marketplaces, e-procurement, e-
logistics, e-fulfillment. ERP and supply chains: supply chain automation and supply chain
integration Cases in Supply Chain Management.
OPERATIONS MANAGEMENT (TQM)

Unit 1

Total Quality Management-Concepts-quality management in retrospect-evaluation of quality

approaches- Basic elements of TQM. Accelerating use of TQM- The contiguous improvement
process- Internal trend in continuous improvement Total Quality: Value and Differential
advantage

Unit 2:

Pillars of Total quality management- Strategic thinking and planning, the starting point for total
quality- Total quality policy and deployment guidelines- Total quality approaches- leadership for
TQM. Attitude & involvement of top management, Organizational implications.

Unit 3:

Total quality models- enables for total quality- quality responsibilities- achieving total
commitment to quality- information & customer- strategic information system- Strategic quality
management.

Unit 4:

Quality education and training quality process, Quality system-Quality measurement system
including the tools of TQM-Quality cost-Quality Planning- Quality……………… Internal
customer conflict- customer retention and problems.

Unit 5:

Strategic choice of markets and customers maintaining competitive advantage- Designing

process and products for quality- TQM and ISO 9000- Auditing for TQM- TQM In services-
TQM in services- TQM in education- The leverage of productivity and quality- Pitfalls in
operationalising Total quality