DAWN MARIE MICKEL

609-313-6867 Dawnmmx3@ymail.com Blackwood, NJ

WORK EXPERIENCE

ACCOUNT EXECUTIVE
Wilkinson Construction Company
November 2019 to Present
In this position I continued to learn to possess outstanding sales experience, while honing customer service skills
with my passion for technology, new projects, and innovative business solutions. I am a valued executive who is
zealous about growing their existing accounts while proactively pursuing new bidding opportunities and identifying
roadblocks and obstacles to increasing business. I am confident enough to suggest tailored solutions to common
account problems. I am dedicated to growing the business and facilitating smoother connections between our
clients and our internal projects team. My responsibilities and duties include creating business solutions, cold
calling, generating new leads and prospecting accounts, generating new sales, bid opportunities, and submitting
daily reports. I used Nimble automation and Construction Online tools to track progress and report goals. These
include analysing consumer needs and developing innovative solutions. I continue to be an active team member
while facilitating collaboration in the workplace. I was also responsible for creating the working Excel spreadsheet
that is reviewed daily by management which provides all pertinent client and lead information available for our
teams on the company network.

EXECUTIVE ASSISTANT
C.A. Enterprises Inc. – Moorestown, NJ
June 2019 to December 2019

As the executive assistant for his three companies and personal affairs, the CEO trusted me to create a new
hard and e-filing system that allowed him immediate and uncomplicated access to any of his important and
personal documentation. My proficiency in MS office suite, executive calendar keeping, travel
arrangements, preparing reports, recording meeting minutes, official correspondence handling and public
relations protocols allowed for a lower stress level in both the workplace and home environment. I provide
discrete and confidential administrative support while anticipating his needs. I easily interact with all levels
of administrators, clients, and stakeholders. I have the track record of meeting targets and deadlines
efficiently. I continuously demonstrate the ability to implement office policies and procedures to facilitate a
smooth workflow.

PROVISIONING COORDINATOR
4Telecomhelp - West Chester, PA
March 2017 to March 2018
My role included managing specific accounts as well as coordinating small to large projects such as installing all
new data and voice circuits at single or multiple locations nationally, broadband services, MACD'S (Moves, Adds,
Changes and Disconnects), company relocations, along with the implementation and upgrade processes
necessary for each client. I created a telecom inventory for each of my clients, which included vendors/ carriers,
account numbers, contact names, and all existing and disconnected phone numbers. I was responsible for
negotiating and reviewing contracts as a liaison with the telecom carrier representatives, while checking orders for
account and location information accuracy, establishing due dates, and troubleshooting any issues, ensuring
projects were completed on time, on budget, and in accordance with each individual client's needs.
PROJECT MANAGER
VoIP Networks - Cherry Hill, NJ
January 2011 to December 2015

Dedicated single point of contact who with my team’s support was successful at launching, coordinating, and
managing up to twenty small- and large-scale projects at one time for a telecommunications and networking company.
I did this by performing management functions such as, planning, scheduling, organizing, and tracking processes and
methodologies while ensuring the feasibility of ongoing projects. I worked closely with the project teams to implement
hosted or premise-based installs, wireless networks, scheduling and confirming various vendors needed for cabling/
infrastructure, and upgrades both local, nationwide, and internationally. Conducted detailed Project/Focus
Group/Update meetings on-site or via conference/video calls. I made certain that the stakeholders trusted in our
capabilities and remained confident that the project would be advantageous. I would present to the client a detailed
project plan which was complete with timelines and deliverables. This plan was updated and redistributed accordingly.
Conducted custom tailored Mitel end-user training on-site or via video conferencing. Each project was my responsibility
throughout each phase until the customer was satisfied and was formally transitioned to the customer service
department. Because he trusted in my abilities, I assisted the Vice President of Operations daily by undertaking crucial
assignments. I was regularly asked to supervise the Installations Department when he was unavailable. I ensured that
the new and current office personnel within our team were trained properly.

STRATEGIC IMPLEMENTATION MANAGER

VoIP Networks - Cherry Hill, NJ
September 2010 to January 2011

Managed carrier services issues including trouble tickets, MACD's, T1, PRI or MPLS Circuit turn-ups and disconnects. As
well as the transitioning/installation of existing dial-tone service to new premise or hosted based systems. Worked
closely with the sales team and provided quotes from our underlying carriers. Reviewed contracts and created proposals
with price comparisons for existing and prospective clients. I worked closely with installations team to ensure that the
carrier piece of the project went smoothly. Acted as an advocate for the client with the carriers, provided advice and
coordination. Key team player in the company's ground-breaking Hosted Solution – Cloud9. Trained my replacement
and her successor for this position. Promoted after demonstrating that I had the work ethic and the skill set of a
successful Project Manager.

TELECOMMUNICATIONS ADMINISTRATIVE ASSISTANT

VoIP Networks - Cherry Hill, NJ
May 2010 to September 2010
Assisted VP of Network Services and Account Manager with administrative support, which included various tasks
such as verbal and written correspondence, information requests, organizing calendars, meetings, conference calls
with carriers, vendors, existing and new clients. Ensured that urgent and priority concerns were communicated in
a timely manner. Scrubbed bills and reported findings to manager for cost savings to client. When requested I ran
various reports for the Sales Department. Organized and input information for all carrier services clients. After
only five months with the company, I was promoted when I exhibited more interpersonal skills, knowledge, and
leadership ability than my manager's replacement.

OFFICE MANAGER
Accurate Evaluations, LLC - Cherry Hill, NJ
2006 to 2010
Provided direct support to the President by answering calls, in-person client service, bank deposits, filing and
mail distribution. Responsible for arranging meetings, travel plans, invoicing, setting up conference calls,
appointments and organizing several Outlook calendars. Proven capable and reliable in handling multiple tasks
while maintaining efficiency. Prepared reports and price comparisons for sales team and clients. Thorough in
solving problems and taking preventive actions.
 EDUCATION

BUSINESS STUDIES
Cape Atlantic Community College – Mays Landing, NJ
1993 to 1994

HIGH SCHOOL GRADUATE

Cherokee High School - Marlton, NJ
1986 to 1987

CERTIFICATION
Delaware State ABC 2016-2020

CERTIFICATIONS/LICENSES

DELAWARE STATE LOTTERY SERVICE LICENSE 2021

DELAWARE THOROUGHBRED RACING FOOD & BEVERAGE LICENSE 2020
MITEL SALES PROFESSIONAL 2012
All Prerequisites for Mitel MiVoice Business Release 7.0 Core I&M Certifications Completed