BSBPMG411 Learner Assessments (Summative) V1.2

BSBPMG411
Apply project quality

management techniques
Learner Assessments (Summative) V1.2
Table of Contents
Table of Contents.............................................................................................................................1
Instructions to Learner.....................................................................................................................2
Application.....................................................................................................................................2
Elements for Competency Demonstration....................................................................................2
Assessment instructions................................................................................................................2
Reasonable Adjustment...................................................................................................................5
Assessment requirements.............................................................................................................7
Candidate Details.............................................................................................................................8
Assessment – BSBPMG411: Apply project quality management techniques................................8
Summative Assessments..................................................................................................................9
Section A: Skills Activity...............................................................................................................10
Summative Assessments: Section A checklist..............................................................................13
Section B: Knowledge Activity (Q & A).........................................................................................14
Summative Assessments: Section B checklist..............................................................................16
Section C: Performance Activity...................................................................................................17
Summative Assessments: Section C checklist..............................................................................19
Competency record to be completed by assessor...........................................................................20
Malvern Institute Pty Ltd trading as Central Melbourne Institute

CRICOS ProviderCode 03351G RTO No. 40669
Learner Activities(Summative) BSBPMG411_V1.2Page 1 of 23
Instructions to Learner
Application
This unit describes the skills and knowledge required to enhance project outcomes by contributing
to quality planning, applying quality policies and procedures, and contributing to continuous
improvement in projects.
It applies to individuals who are a project practitioners working in a project support role.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of
endorsement.
Elements for Competency Demonstration
Please refer to BSBPMG411 Learner Guide as provided at the beginning of you first session (or ask
your trainer if haven’t received)
Assessment instructions
Overview
Prior to commencing the assessments, your trainer/assessor will explain each assessment task and
the terms and conditions relating to the submission of your assessment task. Please consult with
your trainer/assessor if you are unsure of any questions. It is important that you understand and
adhere to the terms and conditions and address fully each assessment task. If any assessment task is
not fully addressed, then your assessment task will be returned to you for resubmission. Your
trainer/assessor will remain available to support you throughout the assessment process.
Written work
Assessment tasks are used to measure your understanding and underpinning skills and knowledge of
the overall unit of competency. When undertaking any written assessment tasks, please ensure that
you address the following criteria:
 Address each question including any sub-points.
 Demonstrate that you have researched the topic thoroughly
 Cover the topic in a logical, structured manner
 Your assessment tasks are well presented, well referenced and word processed
 Your assessment tasks include your full legal name on each and every page.
Active participation
It is a condition of enrolment that you actively participate in your studies. Active participation is
completing all the assessment tasks on time.

Assessment Conditions:
Assessments are to be conducted in an environment which is safe for you and others. Moreover you
will be given access to workplace documentation, materials, and case studies. Specific Assessment
conditions for each assessment can be found in each assessment’s details. If you feel that you
require some specific materials for the assignment, you may ask your trainer/assessor for assistance.
Assessor Requirements:
All the trainers/assessors must satisfy NVR/AQTF requirements. The details of these requirements
are available at the following URL:
https://www.asqa.gov.au/news-publications/publications/fact-sheets/meeting-trainer-and-assessor-
requirements
Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them
as your own. Plagiarism is a serious act and may result in a learner’s exclusion from a course. When
you have any doubts about including the work of other authors in your assessment, please consult
your trainer/assessor. The following list outlines some of the activities for which a learner can be
accused of plagiarism:
 Presenting any work by another individual as one's own unintentionally
 Handing in assessments markedly similar to or copied from another learner
 Presenting the work of another individual or group as their own work
 Handing in assessments without the adequate acknowledgement of sources used, including

assessments taken totally or in part from the internet.
 Always use references and citation whenever using quotes/definitions from other sources
If it is identified that you have plagiarised within your assessment, then a meeting will be organised
to discuss this with you, and further action may be taken accordingly.
Academic integrity is an essential component of teaching and learning. All cases of cheating and
plagiarism are unacceptable and must be reported to the Training Manager. Please refer to
P23_Plagiarism and Cheating Policy for further details.
Collusion
Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in
whole or in part of unauthorised collaboration with another person or persons. Collusion involves
the cooperation of two or more learners in plagiarism or other forms of academic misconduct and,
as such, both parties are subject to disciplinary action. Collusion or copying from other learners is
not permitted and will result in a “0” grade and NYC.

Assessments must be typed using document software such as (or similar to) MS Office. Handwritten
assessments will not be accepted (unless, prior written confirmation is provided by the
trainer/assessor to confirm).
Competency outcome
There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more
training and experience).
Once the learner has satisfactorily completed all the tasks for this module the learner will be
awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.
If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and
will be given another chance to resubmit your assessment task(s). If you are still deemed as “Not Yet
Competent” you will be required to re-enrol in the unit of competency.
information/evidence, subject to privacy and confidentiality issues. We retain this right at any time,
including after submission of your assessments.
Reassessment
Students who receive a ‘NS’ for this assessment task may re-submit the assessment twice at free of
charge. If the student still does not pass or obtain satisfactory result in the first re-sit, the student
must re-sit/resubmit the assessment. If the student still does not pass or obtain ‘Competent’ for the
Unit of Competency, he/she must enrol in the entire unit and pay a repeat unit fee of $300 per unit.
Fail to complete by due date
If you fail to complete this assessment by the due date, your Assessor will record this information in
the comments section of the cover sheet of the Assessment Tool. Student will be marked NS for this
assessment task. (Unless prior approval from your assessor has been confirmed for late
assessments) Student must (a) notify the trainer and/or assessor in writing (including the reason) 24
hours prior to the assessment to extend the due date and/or (b) supply a doctor’s certificate within
24 hours after the initial assessment date in order to not have a Not Satisfactory mark for this
assessment.
A maximum of 3 attempts for assessments are allowed, each ‘Not Satisfactory’ attempt will be
reviewed by the Assessor and areas to focus on for further study will be recommended. If after the
3rd attempt the student still cannot complete the assessment task satisfactorily, the student will
be required to repeat the unit and bear the re-enrolment costs and the course duration may be
affected.

Reasonable Adjustment
To meet the needs of all learners’, adjustments can be made to the way assessments are conducted
but not to the requirements of the assessment. The purpose of these adjustments is to enhance
fairness and flexibility so that the specific needs of students can be met. For details assessor needs
to refer P03_ Assessment Policy and Guidelines and P01_Access & Equity Policy.
“In the case that the tool may need adapting to meet specific needs of students, your trainer may
provide extra support, allow extra time and/or provide the student with picture cues to aid with
assessment.”
Reasonable Adjustment
Was reasonable adjustment applied to any of these assessment tasks?
 Yes
 No
If yes, which assessment task was this applied to?
Provide a description of the adjustment applied and explain reasons.
Trainer Signature: date: / /
Confidentiality
We will treat anything, including information about your job, workplace, employer, with strict
confidence, in accordance with the law. However, you are responsible for ensuring that you do not
provide us with anything regarding any third party including your employer, colleagues, fellow
students and others, that they do not consent to the disclosure of. While we may ask you to provide
information or details about aspects of your employer and workplace, you are responsible for
obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not
breached by you in supplying us with such information.
Assessment appeals process

If you feel that you have been unfairly treated during your assessment, and you are not happy with
your assessment and/or the outcome as a result of that treatment, you have the right to lodge an
appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed
further with the request after discussions with your trainer/assessor, you need to lodge your appeal
to the course coordinator, in writing, outlining the reason(s) for the appeal.
For more detail please refer to P31_Complaints and Appeal Policy (http://cmi.vic.edu.au/wp-
content/uploads/pdf/policy/Complaint-and-Appeal-Policy.pdf)
Special needs
Candidates with special needs should notify their trainer/assessor to request any required
adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs
immediately.

Assessment requirements
To complete the unit requirements, you must successfully complete the following
assessments:
 Section A: Skills Activity

 Section B: Knowledge Activity (Q & A)
 Section C: Performance Activity – Written Project
The assessment activities in this workbook assess aspects of all the elements, performance criteria,
skills and knowledge and performance requirements of the unit of competency.
To demonstrate competence in this unit you must undertake all activities in this workbook and have
them deemed satisfactory by the assessor. If you do not answer some questions or perform certain
tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you
supplementary questions to determine your competence. Once you have demonstrated the
required level of performance, you will be deemed competent in this unit.
Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your
assessments or appeal the result.
As part of the assessment process, all learners must abide by any relevant assessment policies as
provided during induction.
If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your
assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish
to do so, discuss this with your trainer/assessor.

Candidate Details
Assessment – BSBPMG411: Apply project quality management techniques
Please complete the following activities and hand in to your trainer/assessor for marking. This forms
part of your assessment for BSBPMG411: Apply project management techniques
Name: _____________________________________________________________
Student ID: _____________________________________________________________
Address: _____________________________________________________________
Email: _____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person. I also understand the assessment
instructions and requirements and consent to being assessed.
Signed: ____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners
involved should be provided below:
This activity workbook has been completed by the following persons and we acknowledge that it
was a fair team effort where everyone contributed equally to the work completed. We declare that
no part of this assessment has been copied from another person’s work with the exception of where
we have listed or referenced documents or work and that no part of this assessment has been
written for us by another person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________
Learner 3: ____________________________________________________________
Signed: ____________________________________________________________

Summative Assessments
The summative assessments are the major activities designed to assess your skills, knowledge and
performance, as required to show competency in this unit. These activities should be completed
after finishing the Learner Guide. You should complete these as stated below and as instructed by
your trainer/assessor.
Skills, knowledge and performance may be termed as:
 Skills – skill requirements, required skills, essential skills, foundation skills
 Knowledge – knowledge requirements, required knowledge, essential knowledge,

knowledge evidence
 Performance – evidence requirements, critical aspects of assessment,performance

evidence.
Section A: Skills Activity

The Skills Activity is designed to judge the students based on their skills, knowledge and
understanding of the subject.
It will demonstrate all of the skills required for this unit of competency – your assessor will provide
further instructions to you, if necessary.
Section B: Knowledge Activity (Q & A)

The Knowledge Activity is designed to be a written questionnaire where the assessor asks you a
series of questions to confirm your competency for all of the required knowledge in the unit of
competency.
Section C: Performance Activity

The Performance Activity is designed to be a practical activity performed either in the workplace or a
simulated environment. You should demonstrate the required practical tasks for the unit of
competency and write a detailed report based on the task or activities undertaken that is to be
observed by the assessor.
If necessary for the activities, you should attach completed written answers, portfolios or any
evidence of competency to this workbook.

Section A: Skills Activity
Objective: To provide you with an opportunity to show you have the required skills for this unit.
Location: Level 6, 460 Bourke Street, Melbourne 3000

Time required: Approx 4 -5 hours allocated as face to face classroom session however student can
complete this task in their own time outside the classroom hours. The due date to submit this task
will be in the last week of the unit. However, the specific date of submission will be communicated
to you by the trainer/assessor.
Special equipment/materials required:
 Assessment specific case studies.
 (Paper, pen etc.)
 Computer with Power Point and Word (MS office preferred).
 Your submission material stored in a device or accessible through email.
To complete the following task, you may use:
 MS word document (or any open source DOC file) using easily readable font like time new
roman/Ariel etc, font size not less than 11.
 Use your own workplace or the simulated environment of Coffee Ville provided by your
trainer/assessor
(http://coffeeville.simulations.australiantrainingproducts.com.au/coffeeville.simulations.lear
n.com.au/intranet.html)
 BSBPMG411 Learner Guide, PPT
A signed observation by the assessor will need to be included in this activity as proof of
completion.
This activity will enable you to demonstrate the following skills:
 Reviews and evaluates project documentation and stakeholder feedback

 Prepares and updates documentation, using appropriate language, and matching style of
writing to purpose and audience
 Creates and updates records according to organisational requirements
 Uses clear language to share and review information with others
 Extracts and evaluates mathematical information embedded in a range of tasks and texts
 Takes personal responsibility for adherence to policies, procedures and legislative
requirements
 Selects appropriate communication practices in a range of work contexts
 Collaborates and cooperates with others to achieve shared goals
 Plans and organises tasks and activities to apply organisational quality compliance
requirements

 Uses formal and informal processes to monitor implementation of plans and reflect on
outcomes.
Answer the activity in as much detail as possible, considering your organisational requirements.
You may use the same project for all units in this Course, unless your selected project changes
during the Course or cannot conform to the performance requirements of any of the Units of
Competency. If either or both of these events occur during your course, you must contact your
assessor to find out what you need to do to continue to satisfy the Course performance
requirements and achieve competency.
Your selected project must have:
 a practical and comprehensive project plan

 a documented communications strategy
 a detailed project budget
 strategic engagement with stakeholders
 a risk, issues and change-management methodology
 a quality plan with assurance and control processes
 a supportive team-based environment.
1. Identify a graph, chart or diagram relating to a relevant project. Evaluate and interpret the
data and write a short email to a project stakeholder and explain your findings.
2. Identify two pieces of project documentation/findings and two pieces of stakeholder feedback
that relate to the quality of a project. Evaluate these documents and put together a 10 -15-
minute presentation and outline your findings.
Give the presentation to classmates and assessor that are familiar with the project. Ensure you
use appropriate language and communication practices.
3. After you have given your presentation, lead a group discussion to address any problems or
quality shortfalls you outlined and collectively identify possible solutions.
4. Put together a report to send to a higher project authority. In this report you should include:
 Records of the quality assurance processes that have been undertaken on the project
 Records of your findings
 A project plan outlining tasks and activities to ensure that going forward the project
adheres to quality compliance requirements.

Student declaration and signature
I hereby certify that this assessment is my own work, based on my personal study and/or research.
I have acknowledged all material and resources used in the presentation of this assessment
whether they are books, articles, reports, internet searched or any other document or personal
communication. I also certify that the assessment has not previously been submitted for
assessment in any other subject or any other time in the same subject and that I have not copied
in part or whole or otherwise plagiarised the work of other learning and/or other persons
I confirm that I understand that I must complete this assessment on my own. I confirm that I will
not cheat or plagiarise or copy from another student during the completion of this assessment.
Name: Signature: Submission Date:

Summative Assessments: Section A checklist
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the summative assessment. Indicate in the table below if the learner is
deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the Yes No
competency of the learner? (Please circle)
Has sufficient evidence and information been provided by the learner for the Yes No
activity? (Please circle)
Comments
Provide your comments here:
The learner’s
Not yet satisfactory Satisfactory
performance was:
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature

Section B: Knowledge Activity (Q & A)
Objective: To provide you with an opportunity to show you have the required knowledge for this
unit.
Time required:Approx3 hour allocated as face to face classroom session however student can
 Writing Materials (Paper, pen etc.)
trainer/assessor
The answers to the following questions will enable you to demonstrate your knowledge of:
 Discuss implementation of quality-assurance processes and requirements

 Discuss implementation of quality-control processes and requirements
 Describe quality criteria relevant to industry
 Explain application of qualitymanagement tools and methodologies relevant to industry and
organisation
 Describe and explain quality standards and their place in the project life cycle.

Answer each question in as much detail as possible, considering your organisational requirements
for each one.
1. Identify relevant organisational quality assurance processes and requirements, and explain
how they are implemented in your workplace.
2. Identify relevant organisational quality control processes and requirements and explain how
they are implemented in your workplace.
3. Identify and explain four quality criteria relevant to your industry.
4. For each of the following, explain how the following quality management tools and
methodologies could be applied to the projects in your industry and/or workplace:
 Cause and effect diagram

 Root cause analysis
 Control chart
 Lean management.
5. Identify five quality standards that apply to your workplace and/or industry. Explain what
each standard means and its place in the project life cycle.

Name: Signature: Submission Date:

Summative Assessments: Section B checklist
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:

Section C: Performance Activity
Objective: To provide you with an opportunity to demonstrate the required performance
elements for this unit.

Time required: Approx. 4 -5 hours allocated as face to face classroom session however student can
 Assessment specific case studies.
 Writing Materials (Paper, pen etc.)
 Internet Access.
trainer/assessor
A signed observation by the assessor will need to be included in this activity as proof of
completion.
This activity will enable you to demonstrate the following performance evidence:
 Work in a team environment to plan and develop quality management and continuous
improvement parameters
 Apply quality management techniques in a project relevant to the organisation and
industry context
 Maintain accurate quality records
 Contribute to project continuous improvement process.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Answer the activity in as much detail as possible, considering your organisational requirements.
For this activity, you need to identify a relevant project and the tasks should be completed as part
of undertaking this project. This may be a project you are currently working on or an example case
study project. This is a group activity but you can do it individually with the help of your assessor
and all processes should be accurately and appropriately recorded.
1. Determine the quality requirements and criteria for this project. These should be clearly
defined and, where possible, measurable.
2. Implement continuous quality assurance as part of a systematic review of the project. You
should apply at least two quality management tools to do so.
3. Suggest and implement improvements to the project’s processes as a result of quality

assurance findings.
4. Maintain and store all the documentation you have collated during your project accurately
and in accordance with organisational or industry requirements.

Name: Signature: Submission

Date:

Summative Assessments: Section C checklist
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:

Competency record to be completed by assessor
performance as relevant to the overall unit. Indicate in the table below if the learner is deemed
competent or not yet competent for theunit or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Has the learner completed all required assessments to a satisfactory standard? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner to prove Yes No
their competency across the entire unit? (Please circle)
The learner has been assessed as competent in the elements and performance criteria, and the
evidence has been presented as:
Authentic Yes No
(Please circle)
Valid Yes No
(Please circle)
Reliable Yes No
(Please circle)
Current Yes No
(Please circle)
Sufficient Yes No
(Please circle)

Learner is deemed: Not yet competent Competent
If not yet competent, date for re-assessment:
Comments from trainer/assessor:


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BSBPMG411

Apply project quality

Malvern Institute Pty Ltd trading as Central Melbourne Institute

Elements for Competency Demonstration

 Address each question including any sub-points.

 Demonstrate that you have researched the topic thoroughly

 Cover the topic in a logical, structured manner

Malvern Institute Pty Ltd trading as Central Melbourne Institute

 Presenting any work by another individual as one's own unintentionally

 Handing in assessments markedly similar to or copied from another learner

 Presenting the work of another individual or group as their own work

 Handing in assessments without the adequate acknowledgement of sources used, including

Malvern Institute Pty Ltd trading as Central Melbourne Institute

Malvern Institute Pty Ltd trading as Central Melbourne Institute

Was reasonable adjustment applied to any of these assessment tasks?

If yes, which assessment task was this applied to?

Provide a description of the adjustment applied and explain reasons.

Trainer Signature: date: / /

Assessment appeals process

Malvern Institute Pty Ltd trading as Central Melbourne Institute

 Section A: Skills Activity

Malvern Institute Pty Ltd trading as Central Melbourne Institute

Student ID: _____________________________________________________________

Malvern Institute Pty Ltd trading as Central Melbourne Institute

Skills, knowledge and performance may be termed as:

 Skills – skill requirements, required skills, essential skills, foundation skills

 Knowledge – knowledge requirements, required knowledge, essential knowledge,

 Performance – evidence requirements, critical aspects of assessment,performance

Section A: Skills Activity

Section B: Knowledge Activity (Q & A)

Section C: Performance Activity

Malvern Institute Pty Ltd trading as Central Melbourne Institute

Location: Level 6, 460 Bourke Street, Melbourne 3000

Special equipment/materials required:

 Assessment specific case studies.

 (Paper, pen etc.)

 Computer with Power Point and Word (MS office preferred).

 Your submission material stored in a device or accessible through email.

To complete the following task, you may use:

 BSBPMG411 Learner Guide, PPT

This activity will enable you to demonstrate the following skills:

 Reviews and evaluates project documentation and stakeholder feedback

Malvern Institute Pty Ltd trading as Central Melbourne Institute

Your selected project must have:

 a practical and comprehensive project plan

Malvern Institute Pty Ltd trading as Central Melbourne Institute

Name: Signature: Submission Date:

Malvern Institute Pty Ltd trading as Central Melbourne Institute

Provide your comments here:

If not yet satisfactory, date for reassessment:

Malvern Institute Pty Ltd trading as Central Melbourne Institute

Special equipment/materials required:

 Writing Materials (Paper, pen etc.)

 Computer with Power Point and Word (MS office preferred).

 Your submission material stored in a device or accessible through email.

To complete the following task, you may use:

To complete the following task, you may use:

 BSBPMG411 Learner Guide, PPT

 Discuss implementation of quality-assurance processes and requirements

Malvern Institute Pty Ltd trading as Central Melbourne Institute

3. Identify and explain four quality criteria relevant to your industry.

 Cause and effect diagram

Student declaration and signature