Job Description

Daily
 Receive new sales orders/TV Orders and cash from sales department (DSO’s).
 Verify new sales Packages and details with customer agreement form and verifying
payments in Transdata.
 Maintain daily new sales and IPTV report.
 Compile cash/Cheques received from CS and handed over to rider for depositing.
 Preparation of Cash/Merchant in hand report and share with Revenue assurance team at
day end.
 Update Merchant report and posting in Transdata and share report with Revenue assurance
Team.
 Verify and review Refund of Churn and Un-deployed customers.
 Handling billing Complaints i.e. Wrong billing, payment Issue, Bill not received etc.
 Coordinate and inform customer about Cheque dishonored from bank.
 Coordination with CSD, CSC, CC on daily basis for billing related issues i.e. Win back, Rider
requests, wrong billing complaints etc.
 Align Riders for payment collection and ONTs collection from customer end.
 Arrange to terminate connections of customers after recovery of devices (ONTs).
 Forward daily wrong deposit and Tax adjustment to Shahzaib for correction and posting.
 Prepare and forward wrong billing Adjustments for posting in Transdata.
 Verifying daily deposited Cash/Cheques with Daily credit report received from Bank.
 Verifying cash COB’s received from CS at day end.
 Filing and maintaining record of SRFs, Security Cheques and other customer related
documents.

Weekly/Monthly

 Preparation/Verification of Sales Report on weekly basis and compile at Month end.

 Prepare and maintain ONT collection record and shared with team for making of commission
 Preparation/Verification of Complaint Report on weekly basis and compile at Month end.
 Review and verify Riders Overtime and fuel claims
 Disbursement of Overtime and fuel claim of supporting staff received from Head office
 Arrange delivery of DHA Teleman and Barhia POP monthly Cheques received from Finance
Head office.