MANAGEMENT

REVIEW

Prepared By: Management Representative

Approved By: Director

AMENDMENT SHEET

Revision Status Page No. Description of Revision

Issue 1, dated 1/01/2011 Document ID: WM-QP-08 Copy No.

Revision: , dated Document Title: Management Review Page 1 of 6

 Revision No. Rev. Date

0 01/01/2011 Nil First draft

NOTE: Upon receipt of amendments, please

a) Remove and destroy the amended sheet(s) / page(s)

b) Replace it with superseded sheet(s) / page(s)
c) Check the controlled status
d) Inform any discrepancy observed to Management Representative
immediately.

Issue 1, dated 1/01/2011 Document ID: WM-QP-08 Copy No.

Revision: , dated Document Title: Management Review Page 2 of 6

 CONTENTS

1 PURPOSE

2 SCOPE OF APPLICATION

3 DEFINITIONS AND ABBREVIATIONS

4 INTERFACES WITH OTHER DOCUMENTS

5 RESPONSIBILITY FOR APPLICATION

6 PROCESS

7 AFFILIATED RECORDS

8 FILING

9 PROCESS MEASURES

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 1. PURPOSE

To ensure that the company quality management system is relevant, to both existing
and anticipated customer and marketplace trends, achieving what it ought to achieve
and being implemented in the manner intended.

2. SCOPE OF APPLICATION

Keyzed consultants quality management system and business activities.

3. DEFINITIONS AND ABBREVIATIONS

Review: Activity undertaken to determine the suitability, adequacy and effectiveness

of the subject matter to achieve established objectives

3.1 MR – Management Representative

3.2 QMS –Quality Management System
3.3 WM – Keyzed consultantsFZE

4. INTERFACES WITH OTHER DOCUMENTS

ISO 9001:2000, Cl. 5.6

5. RESPONSIBILITY FOR APPLICATION

Management Representative and Director/ Assigned Staff

6. PROCESS

6.1 Management Review Frequency

WM management shall review the quality management system once every year to
ensure its continuing suitability, adequacy and effectiveness. The review shall
include assessing opportunities and need to change QMS including quality policy
and objectives.

6.2 Management Review Meeting

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 The Management Review meeting is chaired by Managing Director and as
minimum attended by:

- Management Representative
- Marketing Consultant

The Managing Director/ General Manager may request other members of staff to
participate in the management review meeting.

An agenda for Management review meeting is prepared by Management

Representative based on feedback, received in relation to the company’s Quality
system. Minutes of such reviews are recorded and approved prior to final
distribution.

The agenda for Management Review Meeting shall cover the following as
minimum:

• Review of quality system effectiveness

• The suitability & status of policy, objectives and procedures
• Results of internal / external quality audit
• Non conformities, corrective and preventive action
• Customers complaints and feedback
• Training needs
• Suppliers performance
• Adequacy of existing resources.
• Reports from managerial and supervisory personnel
• Assessments from external bodies
• Changes in the volume and type of work
• Changes in the local rules and regulations
• Effectiveness of QMS
• Process performance and Product conformity

6.3 Management Review Output

Minutes of the Management Review meeting shall be taken by the management

representative. The minutes shall contain the decisions and actions related to:

• Improvement of the effectiveness of the QMS and its processes

• Improvement of product related customer requirements
• Resource needs
• Needed changes for policy and objectives.

6.4 Implementation of Decisions

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 Management Representative shall draw up an action plan and monitor the
implementation of the decisions taken.

7. RECORDS

Management Representative shall keep following records:

• Minutes of the Meeting

• Decisions and action monitoring log

8. FILING

The master copy of this procedure is filed by the Management Representative,

together with other procedures under the number WM-QP-08

9. PROCESS MEASURES

The decisions taken in the management review shall be monitored for its
effectiveness using following targets:

• 100% times the actions taken for the improvement shall be implemented
within the agreed time span.

Any discrepancies against the set targets shall be reported to the General Manager
by the MR. Corrective action shall be taken as appropriate following the procedure
WM-QP- 05.

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