Solved: A Describe which type of decision making you

think Bennett

a. Describe which type of decision making you think Bennett engages in most often.

b. Explain how Bennett's behaviors show various commitments: to the customer, organization,
co-workers, and the task.

Bennett was hired to revamp the processing center for the Federal Education Institute. It is an
education facility that provides undergraduate and graduate degrees. Traditionally, its student
population has come from international students wanting an education in the United States.
Recently, competition within the education industry has increased dramatically. The Federal
Education Institute needs to change its marketing approach in order to expand its student
population. While the company has known for several years that they needed to change several
internal processes, they just could not break out of their usual ways of thinking and doing
business. Bennett was hired from a large competitor for his expertise and is expected to bring
about these changes.

While Bennett knew that he needed to make several changes from the start, he took some time
during the first few months on the job really getting to know key people in other departments. He
soon determined that his strongest allies could be the IT, Financial Aid, and Business
Development departments. He took time to establish communication with the head of each
department.

After two more months, Bennett was ready to start implementing his changes. He called upon
things that he had found to be important to the IT department and referenced them during
several cross-department meetings. He also researched and had specific examples of how the
Financial Aid department assisted students during their most difficult period - admissions. When
it came to the Business Development department, Bennett included information in his
presentations regarding how they want to expand the business based upon the needs of
students. Ultimately, he believed that by expressing his desire for the same changes that these
other three departments wanted to make, he showed support for their own initiatives. Bennett is
hoping that they, in turn, will support his change initiatives and back him up in meetings.

ANSWER
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