SUCCESS STORY

CLIENT
This global healthcare company is a leading manufacturer of medical devices and supplies, as well as diagnostic
imaging agents and pharmaceuticals. They have 42,000 employees in more than 60 countries and have sold products
in over 140 countries.

BUSINESS NEED
The company had been growing through new business unit acquisitions and needed to centralize their clinical trial
management data. With BioPharm Systems (BioPharm) as their partner, they implemented Siebel Clinical 8.0 (SC),
along with several enhancements. Not only did this solution unite multiple pharmaceutical and device business units
around the world on a single platform, but it allowed for more data transparency, the ability to collect standardized
performance metrics, and a reduction in go-to-market time. In addition to SC, BioPharm simultaneously implemented
Oracle Clinical (OC) and Remote Data Capture (RDC) to streamline the company’s electronic data capture process.

With SC and OC/RDC up and running, the company was in a much better position than before. But with multiple
global business units conducting trials, ranging from investigator initiated studies to large global studies, they needed
to maximize their efficiency and minimize overall study costs.

SOLUTION
BioPharm and the company worked together to gather the potential requirements for future phases of the
organization’s clinical systems roadmap. BioPharm then helped them to prioritize those requirements and define the
scope of their Phase 2 project. Based on the company’s needs, BioPharm recommended that they build an interface
between SC and OC/RDC in order to automatically populate SC with subject and subject visit data. Integrating these
systems would reduce manual data entry and the potential for human error.

RESULTS
The client agreed with BioPharm’s recommendation and selected us as their partner for the project. It was the first
large-scale integration project for the client’s Clinical Operations group. The BioPharm team worked closely with the
company’s business users and provided an integrated solution that satisfied the needs of all business units with the
following benefits:

• Flexibility to select which studies to include in the interface updates

• Less time spent manually entering the same clinical data into multiple systems
• Better data consistency across the clinical trial management system and data management system due to fewer
manual data entry errors
• Improved visibility into real-time clinical data through daily interface updates

The system went in production in November 2010.

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