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Intel AnyPoint
DSL Modem 3240
Installation Guide for
Macintosh* OS X
iii
Contents
iv
1
Chapter
What you’ll do
Before you begin
TM
int
AnyPo
y Modem
Activit DSL
Link
1
Before you begin
2
2
Chapter
What you’ll do
Installing the modem
3
Installing the modem
• Answering machines
• Fax machines
• Security systems
• Digital TV units
• DSS and satellite units
4
Installing the modem
3 Connect the line cord from the phone or telephone device into
the DSL filter socket identified with a telephone symbol.
You will use the other socket later when you attach the modem.
5
Installing the modem
2 Click Next.
The Authentication window appears.
3 Type your administrator name and password and then click OK.
The License Agreement window appears.
4 In order to continue the installation, you must click Accept.
5 When the Finished window appears, click Finish. You must
restart your computer to complete the installation.
6
Installing the modem
Back of computer
USB
DS
L
7
Installing the modem
3 Attach one end of the phone cable to the DSL connector on the
back of the modem
To reduce the risk of fire, use only the phone cable supplied in your
modem kit (a 0.5 mm or larger telecommunication line cord).
To USB port on PC
US
B
DS
L
4 Attach the other end of the phone cable to the DSL filter socket
identified with a computer symbol.
Wall socket
US
B
DS
L
DSL filter
8
3
Chapter
What you’ll do
Connecting to the
Internet
9
Connecting to the Internet
2 Click OK.
3 Click the Show pull-down menu and choose ADSL USB
Modem.
10
Connecting to the Internet
11
Connecting to the Internet
12
Connecting to the Internet
13
Connecting to the Internet
14
4
Chapter
What you’ll do
Using the modem
15
Using the modem
16
Using the modem
17
Using the modem
18
5
Chapter
Troubleshooting
Troubleshooting and
support
In these pages, you can troubleshoot many problems that you may
encounter while setting up or using your DSL service. Before you
contact BT Openworld for support, try using this chapter to quickly
resolve potential issues.
Here is a list of the most common problems:
19
Troubleshooting and support
What is “training?”
When you dial a conventional analog modem, you generally hear
a lot of noise as the connection is being established. DSL
modems, similar to your analog modem, will negotiate (without the
noise) with the phone company equipment to establish a set of
rules by which both will communicate. This is called training.
Factors such as speeds and rates are established during training.
Training needs to happen anytime you lose connection with the
telephone company's equipment, such as when you power off the
machine and restart.
Training is a separate process from logging into the ISP; however,
they are often viewed as the same as they happen consecutively.
You might be able to train, without being able to log onto your ISP.
You will never be able to log onto the ISP without first being
trained.
20
Troubleshooting and support
• DSL service has not been activated: In some cases, you may
receive your AnyPoint® DSL Modem 3240 and installation
software before BT Openworld has finished setting up your
account. Refer to the service installation date that was provided
by your telephone company and verify that the date has passed.
If it is after the date on which your service is supposed to be
activated, contact your telephone company for assistance.
• The modem cable isn't correctly attached: The cable that
connects your modem to the wall outlet or the cable that
connects your modem to the USB port on your computer is not
attached. Be sure to attach the modem cable correctly.
• The driver isn’t loaded: If the driver did not load for the
modem, you will not be able to connect. Check the ADSL Setup
dialog box to verify that the modem was installed and is
functioning correctly. See Checking your Internet connection on
page 15. You can also check the external indicator light on your
modem that shows the state of your modem. See Reading the
modem LED on page 23.
• DSL filter was installed incorrectly: If your DSL filter was
installed incorrectly then you will not be able to connect. To
correctly install your DSL filters, see Installing DSL filters on
page 4.
• You have a incompatible telephone: Sometimes a type of
telephone can cause problems when used on the same phone
line as your DSL service. If you suspect you have such a phone,
you can disconnect each phone in your home, one by one, until
you isolate the incompatible phone. Remove or replace this
telephone.
21
Troubleshooting and support
22
Troubleshooting and support
• Telephones
• Fax machines
• Answering machines
• Digital TV units
• DSS and satellite units
• Security systems
Note You are limited to five DSL filters per phone line. Any
additional DSL filters installed over this limit may cause a condition
known as "signal attenuation" that could cause your telephones
and additional devices to not work properly.
23
Troubleshooting and support
Support information
If you have trouble connecting to BT Openworld, check that every
installation step has been completed.
BT Openworld can be contacted on 0845 600 7020. Calls are
charged at local rates.
24
LIMITED HARDWARE WARRANTY
Intel warrants to the original owner that the hardware LIMITATION OF LIABILITY AND
product delivered in this package will be free from defects
in material and workmanship for one year following the REMEDIES
latter of: (i) the date of manufacture; or (ii) the registration
date if by electronic means provided such registration NOTHING IN THIS DOCUMENT SHALL SEEK TO LIMIT
occurs within thirty (30) days from purchase. This warranty INTEL'S LIABILITY FOR DEATH OR PERSONAL INJURY
does not cover the product if it is damaged in the process RESULTING FROM ITS OWN NEGLIGENCE OR THAT
of being installed. OF ITS EMPLOYEES' AGENTS' OR
SUBCONTRACTORS' NEGLIGENCE
THIS PRODUCT MAY CONTAIN REMANUFACTURED
OR RECYCLED PARTS OR COMPONENTS AND THIS SUBJECT AS SET OUT ABOVE INTEL SHALL HAVE NO
WARRANTY WILL APPLY EQUALLY TO ALL SUCH LIABILITY FOR ANY INDIRECT OR SPECULATIVE
PARTS OR COMPONENTS. LOSSES OR DAMAGES (INCLUDING, WITHOUT
LIMITING THE FOREGOING, CONSEQUENTIAL,
TO THE EXTENT PERMISSABLE BY APPLICABLE LAW INCIDENTAL INDIRECT AND SPECIAL LOSSES AND
AND WITH THE EXCEPTION OF THE CONDITIONS DAMAGES) ARISING FROM THE USE OF OR INABILITY
AND WARRANTIES IMPLIED BY THE SALE OF GOODS TO USE THIS PRODUCT, WHETHER ARISING OUT OF
ACT 1979 (AS AMENDED OR RE-ENACTED FROM CONTRACT, NEGLIGENCE, TORT OR UNDER ANY
TIME TO TIME) THE ABOVE WARRANTY IS IN LIEU OF WARRANTY, IRRESPECTIVE OF WHETHER INTEL HAS
ANY OTHER WARRANTY, WHETHER EXPRESS, ADVANCE NOTICE OF THE POSSIBILITY OF ANY
IMPLIED OR STATUTORY, INCLUDING, BUT NOT SUCH LOSSES OR DAMAGES, INCLUDING, BUT NOT
LIMITED TO, ANY WARRANTY OF NONINFRINGEMENT LIMITED TO LOSS OF USE, INFRINGEMENT OF
OF INTELLECTUAL PROPERTY, MERCHANTABILITY, INTELLECTUAL PROPERTY, BUSINESS
FITNESS FOR A PARTICULAR PURPOSE, OR ANY INTERRUPTIONS, LOSS RESULTING FROM AN
WARRANTY ARISING OUT OF ANY PROPOSAL, ACTION BROUGHT BY A THIRD PARTY, ANTICIPATED
SPECIFICATION, SAMPLE OR OTHERWISE. SAVINGS AND LOSS OF PROFITS.
This warranty does not cover replacement of products NOTWITHSTANDING THE FOREGOING AND SUBJECT
affected by fair wear and tear or damaged by abuse, AS SET OUT ABOVE IN RELATION TO DEATH AND
accident, misuse, neglect, alteration, repair, disaster, PERSONAL INJURY, INTEL'S TOTAL LIABILITY FOR
improper installation or improper testing. ALL CLAIMS UNDER THIS AGREEMENT SHALL NOT
If the product is found to be otherwise defective, Intel, at its EXCEED THE PRICE PAID FOR THE PRODUCT.
option, will replace or repair the product at no charge YOU ACKNOWLEDGE AND AGREE THAT THESE
except as set forth below, provided that you deliver the LIMITATIONS ON POTENTIAL LIABILITIES WERE AN
product to the company from whom you purchased it. ESSENTIAL ELEMENT IN SETTING THE PRODUCT
All parts or components contained in this product are PRICE.
covered by Intel's limited warranty for this product. INTEL NEITHER ASSUMES NOR AUTHORISES
ANYONE TO ASSUME FOR IT ANY OTHER
RETURNING A DEFECTIVE LIABILITIES.
PRODUCT (RMA) Critical Control Applications: Except in the case of
death or personal injury as set out above Intel specifically
Before returning any product, contact the Customer disclaims liability for use of the hardware product in critical
Support Group and obtain an RMA number by calling: control applications (including, but not limited to, safety or
United Kingdom: 0845 600 7020 health care control systems, nuclear energy control
systems, or air or ground traffic control systems) by the
If the Customer Support Group verifies that the product is
user and such use is entirely at the user's risk. You agree
defective, they will have the Return Material Authorization
to defend, indemnify, and hold Intel harmless from and
Department issue you an RMA number to place on the
against any and all claims arising out of use of the
outer package of the product. Intel cannot accept any
hardware product in such applications
product without an RMA number on the package.
Software: Software provided with the DSL modem
If you ship the product, you must assume the risk of
products is not covered under the hardware warranty
damage or loss in transit. You must use the original
described above. See the applicable software license
container (or the equivalent) and pay the shipping charge.
agreement for details on any software warranty.
Intel may replace or repair the product with either new or
remanufactured product or parts, and the returned product April 2002
becomes Intel’s property. Intel warrants the repaired or
replaced product to be free from defects in material and
workmanship for a period of the greater of: (i) ninety (90)
days from the return shipping date; or (ii) the period of time
remaining on the original one year warranty.
25
REGULATORY COMPLIANCE STATEMENTS
Safety compliance statements Telecom compliance statements
This product complies with the safety requirements for This equipment complies with Part 68 of the FCC Rules
Information Technology Equipment and is Listed by and the requirements adopted by ACTA. On the bottom
Underwriters Laboratories, Inc. to UL 60950 and CSA side of this equipment is a label that contains, among other
C22.2 No. 950 for the U.S. and Canada. information, a product identifier in the format US:
This modem is for use only with Listed compatible EJMDLNANXXXX. If requested, this number must be
computers. provided to the telephone company.
CAUTION: To reduce the risk of fire, use only No. 26AWG This equipment is provided with an RJ11C Universal
or larger telecommunication line cord. Service Order Codes (USOC) jack for connection to the
telephone network.
Français ATTENTION: Pour réduire le risque d'incendie,
A plug and jack used to connect this equipment to the
utiliser uniquement des conducteurs de télé- premises wiring and telephone network must comply with
communications the applicable FCC Part 68 rules and requirements
26 AWG ou de section supérieure. adopted by the ACTA. A compliant telephone cord and
modular plug is provided with this product. It is designed to
NOTICE: This product does not provide primary telephone be connected to a compatible modular jack that is also
circuit protection . This primary circuitprotection should be compliant. See installation instructions for details.
provided by the telephone company at the building
connection. In the U.S. and Canada, this protection is There is no Ringer Equivalence Number on this equipment
provided by the telephone company under federal (Intel® ADSL digital modem). For all ADSL digital
regulations. However, for the European Union and other modems, the Ringer Equivalence Number (REN) is not
geographies, we cannot confirm this protection has been applicable.
provided. If this equipment (Intel® ADSL digital modem) causes
harm to the telephone network, the telephone company
Emissions compliance statements will notify you in advance that temporary discontinuance of
service may be required. But if advance notice is not
This product has been tested and found to comply with the practical, the telephone company will notify the customer
limits for a Class B digital device pursuant to Part 15 of the as soon as possible. Also, you will be advised of your right
FCC rules. These limits are designed to provide to file a complaint with the FCC if you believe it is
reasonable protection against harmful interference when necessary.
the equipment is operated in a residential environment.
The telephone company may make changes in its
This product generates, uses, and can radiate radio facilities, equipment, operations or procedures that could
frequency energy and, if not installed and used in affect the proper functioning of the equipment. If this
accordance with the instruction manual, may cause happens, the telephone company will provide advance
harmful interference to radio communications. However, notice in order for you to make necessary modifications to
there is no guarantee that interference will not occur in a maintain uninterrupted service.
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be If trouble is experienced with this equipment (Intel® ADSL
determined by turning this equipment off and on, the user digital modem), for repair or warranty information, please
is encouraged to try to correct the interference by one or contact Customer Support at (+44) 0845 600 7020. If the
more of the following measures: equipment is causing harm to the telephone network, the
telephone company may request that you disconnect the
• Change the direction of the radio or TV antenna. equipment until the problem is resolved.
• To the extent possible, relocate the radio, TV, or other There are no user serviceable parts contained in this
receiver away from the product. equipment.
• Plug the host computer into a different electrical outlet so Connection to party line service is subject to state tariffs.
that the computer and the radio or TV are on different Contact the state public utility commission, public service
electrical branch circuits. commission or corporation commission for information.
This device complies with Part 15 of the FCC Rules. If your home has specially wired alarm equipment
Operation is subject to the following two conditions: connected to the telephone line, ensure the installation of
(1) This device may not cause harmful interference, and this equipment (Intel® ADSL digital modem) does not
(2) this device must accept any interference received, disable your alarm equipment. If you have questions about
including interference that may cause undesired operation. what will disable alarm equipment, consult your telephone
company or a qualified installer.
26
Français Cet appereil numérique de la classe B est Español Este producto cumple con las normas del
conforme à la norme NMB-003 du Canada. Directivo Europeo 1999/5/EC.
NOTICE: This equipment meets the applicable Industry Svenska Denna produkt har tillverkats i enlighet med EG-
Canada Terminal Equipment Technical Specifications. direktiv 1999/5/EC.
This is confirmed by the registration number. The
abbreviation, IC, before the registration number signifies
that registration was performed based on a Declaration of
Conformity indicating that Industry Canada technical
Product Ecology Statements
specifications were met. It does not imply that Industry The following information is provided to address worldwide
Canada approved the equipment. product ecology concerns and regulations.
NOTICE: There is no Ringer Equivalence Number on your Disposal Considerations
Intel® ADSL digital modem. For all ADSL digital modems,
the Ringer Equivalence Number (REN) is not applicable. This product contains the following materials that may be
The REN assigned to other terminal devices provides an regulated upon disposal: lead solder on the printed wiring
indication of the maximum number of terminals allowed to board assembly.
be connected to a telephone interface. The termination on Intel encourages its customers to recycle its products and
an interface may consist of any combination of devices their components (e.g. batteries, circuit boards, plastic
subject only to the requirement that the sum of the Ringer enclosures, etc.) whenever possible. In the U.S., a list of
Equivalence Numbers of all the devices does not exceed recyclers in your area can be found at: http://www.eiae.org.
5. In the absence of a viable recycling option, products and
their components must be disposed of in accordance with
all applicable local environmental regulations.
European Union compliance statements
Disassembly Instructions
We, Intel Corporation, declare under our sole responsibility
that the product: This section is provided to aid in the disassembly and
recycling of this Intel product. Only technically qualified
Intel® model AnyPoint(R) 3240 ADSL modem persons should disassemble this product. Notice, no user
is in conformity with all applicable essential requirements serviceable parts inside.
necessary for CE marking, following the provisions of the Tools needed: small flathead screwdriver.
European Council Directive 1999/5/EC (Radio Equipment
and Telecommunications Terminal Equipment), including Disassembly steps:
Council Directive 89/336/EEC (EMC) and Council 1. Insert small flathead screwdriver into bottom slots near
Directive 73/23/EEC (Safety/Low Voltage Directive). feet of unit one at a time.
The product is properly CE marked demonstrating this 2. Pull cover off of unit while prying back tabs in each slot.
conformity and is for distribution within all member states
of the EU.
27
Copyright © Intel Corporation, 2002. All rights reserved.
* Other names and brands are property of their respective owners.
0302/OC