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February 10, 2021

Verve Senior Living Statement Regarding White Cliffe Terrace

I was deeply disturbed to learn that a small number of resident suite door handles were removed
in our residence within the Assisted Living household – it was a violation of our protocols and
practices. As soon as we became aware of the incident, all resident’s doorhandles were
immediately reinstalled. The general manager was immediately placed on leave as soon as we
learned of the incident.

We are thankful no residents were harmed due to these actions and I am thankful that this
serious incident was brought to our attention. As part of our investigation, we are trying to
establish how long the doors were without handles.

There is absolutely no excuse to remove door handles – ever. We never lock in or prevent the free
movement of our residents. Where a resident may have experienced cognitive impairment and
not fully understand the measures we have in place to prevent the spread of the coronavirus, we
have strict protocols in place and other interventions such as wander strips, stop signs, localized
safety alarms, and increased staffing levels if we are concerned that a resident might wander and
present a danger to themselves or others.

We have deployed a senior member of our team at the residence now to conduct a thorough
review of all operations and to support our residents and team members.

We are connecting with residents and family members to let them know what happened, how
truly sorry we are, and the steps we are taking to prevent this from happening again.

Residents and family members trust us to provide a very high standard of service to our residents
and we let them down. We will do everything we can to earn back their trust.

David Bird
President and Chief Executive Officer
Diversicare Canada

Diversicare Canada Management Services Co., Inc.


5290 Yonge Street, Suite 200, North York, ON M2N 5P9 | T: (416)-226-2424 | F: (416)226-7104 | www.verveseniorliving.com

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