No.

MODULE
MODULE TITLE
CODE
The Definition and Classification of Housekeeping
1 and The Organizational Structure HRH 11-1

2 Standards of Ideal Housekeeping HRH 11-2

3 Bathroom Cleaning HRH 11-3

4 Cleaning, Care and Maintenance HRH 11-4

5 Floor Care, Cleaning and Maintenance HRH 11-5

Guestroom Cleaning, Care and Maintenance
6 HRH 11-6

7 Bed Make-up and Replenishments of Linens HRH 11-7

Process of handling Lost and Found Items and Room
8 Keys HRH 11-8

9 Mini-Bar in Guestroom HRH 11-9

Linen and Laundry
10 HRH 11-10
Sanitation in Housekeeping
11 HRH 11-11

12 Skills of an Effective Housekeeping Manager HRH 11-12

Bulacan Date Developed:

JULY 15, 2020 Page 57 of
HOTEL AND RESTAURANT Polytechnic Date Revised: 126
SERVICES
HOUSEKEEPING 1 College JULY 2020

HRH 11 Document No. Developed by:

ANA MELISSA A. Revision # 02
90-HRH 11 RAYMUNDO
Bed Make-up and
Replenishments of
Linens

Bulacan Date Developed:

JULY 15, 2020 Page 58 of
HOTEL AND RESTAURANT Polytechnic Date Revised: 126
SERVICES
HOUSEKEEPING 1 College JULY 2020

HRH 11 Document No. Developed by:

ANA MELISSA A. Revision # 02
90-HRH 11 RAYMUNDO
 Bed Make-up and Replenishments of Linens HRH 11-7
MODULE CONTENT

COURSE TITLE: HOUSEKEEPING 1

MODULE TITLE Bed Make-up and Replenishments of Linens

NOMINAL DURATION: 7 HRS

SPECIFIC LEARNING OBJECTIVES:

At the end of this module you MUST be able to:
1) demonstrate the process of making up a bed, make up of checkout
rooms and executing a turn down or night service;
2) differentiate make-up from check-out room;
3) understand the importance of labeling and turning of mattress: and
2) illustrate replenishment and maintenance of linens.

TOPIC: Bed Make-up and Replenishments of Linens

SUBTOPICS:
➢ Make Up of Check Out Room
➢ Executing a Turn down or Night Service
➢ Materials Needed
➢ Replenishment of Linens
➢ Labelling and Turning of Mattress

ASSESSMENT METHOD/S:
Self-Assessment
Enrichment Activity
REFERENCE/S:
• Roldan, Amelia. Introduction to Hotel and Housekeeping Operation; 2008
• Unbiztodo, Laarni. Housekeeping; 2016

Bulacan Date Developed:

JULY 15, 2020 Page 59 of
HOTEL AND RESTAURANT Polytechnic Date Revised: 126
SERVICES
HOUSEKEEPING 1 College JULY 2020

HRH 11 Document No. Developed by:

ANA MELISSA A. Revision # 02
90-HRH 11 RAYMUNDO
 Information Sheet HRH 11-7
Bed Make-up and Replenishments of Linens

After reading this INFORMATION SHEET, YOU MUST be able to:

1) demonstrate the process of making up a bed, make up of check
out rooms and executing a turn down or night service; and
2) illustrate replenishment and maintenance of linens.

Check-out Room Procedure

1. Check for items left by the guests

2. Pull the curtains or blinds
3. Adjust the air-con to desired temperature
4. Remove soiled dishes used during room service
5. Empty all ashtrays and wastebaskets
6. Wash and wipe dry drinking glasses
7. Clean thermos jug then refill with cold water
8. Strip the bed of soiled linen and pillowcases and replace them
9. Make up the bed
10. Vacuum or shampoo the carpet and upholstered furniture
11. Dust all furniture
12. Polish mirror and all other metaled fixtures.
13. Replenish all room supplies
14. Make up the bathroom
15. Fix the curtains
16. Check the overall condition of the room, including installed fixtures and
appliances
17. Close the door

Turndown service
– this is a service normally carried out around 6.00 pm when a chambermaid or
evening maid enters an occupied room and:

Amenities include items such as:

● Closes curtains or drapes
● Dims lights
● Folds down bed top sheet
● Replenishes towels, toiletries, and stationary
● Places room service breakfast menu on guests' pillow
● Places complimentary mint or chocolate on the pillow or bottled water at the
bedside
● Places disposable slippers beside the bed
● Empties rubbish bins

REPLENISHMENT AND MAINTENANCE OF BED LINEN

Replenishment of Linen
1. All soiled linen items should be replaced with fresh ones.
- Bed sheets, pillowcases should be replaced daily.

Bulacan Date Developed:

JULY 15, 2020 Page 60 of
HOTEL AND RESTAURANT Polytechnic Date Revised: 126
SERVICES
HOUSEKEEPING 1 College JULY 2020

HRH 11 Document No. Developed by:

ANA MELISSA A. Revision # 02
90-HRH 11 RAYMUNDO
 - Towels, hand towels, washcloth, and bathmat should be replaced daily
if they are used by the guest.
- Blankets and bed covers should immediately replace once they are
soiled.
- All linen items used by sick guests should be replaced daily whether
soiled or not and should be segregated from the rest of the linen items.
2. Curtains should be replaced once soiled.
3. Request for additional linen items like pillows, blankets, etc. will be
granted depending on the availability of the item. Once delivered, it should
be immediately logged down by the supervisor or room boy.
4. All linen items should be properly folded and installed in the right
container or location.
5. Shower curtains (if made of plastic) may not be replaced but should be
washed and cleaned daily during room make-up. If other curtain material
is used, wash and dry it at least once a week.
6. New occupants shall be provided with new set of linen even if the ones
used by former occupant are still clean looking.
7. The number and quality of linen to be used shall depend on the price of
the room. Deluxe and suite rooms require linen of higher quality.

Labeling and Turning of Mattress

As part of the preventive program of Housekeeping, mattresses are
examined periodically to determine their age, condition and durability. Likewise,
they are turned at least four times a year to prolong their life.

Procedure: Each mattress is marked with the purchase month and year before
its installation in a guest room.

Bed Make-up Sequence

*** BODY MECHANICS – is the proper bending and fitting procedure

during make-up.
1. Bed pad – cloth-like pad for bed to protect mattress from
stain
2. 1st flat sheet – right side up – mitered four corners
MITER- noun.
-In sewing, a diagonal join between the edges of two hems at
a corner of a piece of fabric.
-refer to the process of inserting the linens on bed
considering a well-folded corner.
3. 2nd flat sheet – wrong side up.
4. Blanket / wool – right side up – placed six (6”) away from the
headboard

Bulacan Date Developed:

JULY 15, 2020 Page 61 of
HOTEL AND RESTAURANT Polytechnic Date Revised: 126
SERVICES
HOUSEKEEPING 1 College JULY 2020

HRH 11 Document No. Developed by:

ANA MELISSA A. Revision # 02
90-HRH 11 RAYMUNDO
5. 3rd flat sheet – right side up – placed six (6”) away from the
headboard
6. Fold the 2nd flat sheet
7. Mitered the 2nd flat sheet, blanket / wool ant the 3rd flat
sheet
8. Pillow
9. Comforter
10 Duvet – optional

Bulacan Date Developed:

JULY 15, 2020 Page 62 of
HOTEL AND RESTAURANT Polytechnic Date Revised: 126
SERVICES
HOUSEKEEPING 1 College JULY 2020

HRH 11 Document No. Developed by:

ANA MELISSA A. Revision # 02
90-HRH 11 RAYMUNDO