PROJECT MANAGEMENT, LEADERSHIP, AND SKILLS:

PLANNING AND CONTROL

Emre DİRLİK

Assessment Title: Assignment 1: Project Planning and Control

CRN: MSc Digital Business

Student ID: @00605598-Emre Dirlik

EXECUTIVE SUMMARY

1 Project Management Leadership and Skills: Planning and Control

This project includes the reasons and consequences of the closure of Yang Sing Hotel, one of
the best and most famous hotels in the region, which opened in the Manchester region at
considerable costs. Also, targets and project details will be transferred by analyzing the
problems of the company that buys the hotel and using project management techniques to
alleviate these problems.

This report focuses on costly errors in the project, details of systematic problems during the
installation phase, timing problems and improvement of the project, and possible risks and
analysis in case the facility reopens.

Besides, the business status of the hotel to be opened under the new name aims to determine
the location risks opportunities of the hotel, its competitors, and similar related situations.
Factors and problems causing the Yang sing project to be closed will be identified, and these
problems will be resolved with project management techniques.

According to the information obtained, it is possible for the yang sing hotel to open up, to
change management and recalculation of Cost and expense accounts with personnel
requirements and similar business cases.

This project, to adapt to the usual economic crisis, will propose goals and plans in line with
the name of being active again, by protecting and increasing its value and profit in the regions
where it operates.

According to the information obtained, it is possible with the management change,

recalculation of cost and expense accounts, meeting the personnel requirements, and similar
business situations for the reopening of the Yang Sing hotel.

CONTENTS

1 Title Page…………………………………………………………… …………………1

2 Executive Summary…………………………………………………..…………………2
2 Project Management Leadership and Skills: Planning and Control
3 Introduction……………………………………………………………………………...4

4 Project Objectives ………………………………………………………………………5

5 Performance Measurement – Management of Quality…………………………………5

6 Stakeholder analysis……………………………………………………………………6

7 Schedule Activities and Milestones……………………………………………………9

8 Project Milestone………………………………………………………………………10

9 Resources to be used, including Project budget…………………………………………10

9.1 Budget For The New Yang Sing Hotel Project ………… ……………………11

10 Constraints and Risk……………………………………………………………………12

11 Project Communication…………………………………………………………………14

12 SWOT Analysis…………………………………………………………………………15

13 Possible success…………………………………………………………………………16

14 Considerations Concerning Future Operations…………………………………………16

15 References…………………………………………………………………………...…17

3 Introduction

The 48-bedroom Yang Sing Oriental Hotel, which adjoined the eight floor Yang Sing
Cantonese restaurant in the city and opened just eight months ago, closed its doors on
Monday, March 2. Co-owner and restaurateur Gerry Yeung said his "dream had been
3 Project Management Leadership and Skills: Planning and Control
shattered by the closure." He added in a statement on the hotel's website: "We tried to create
the best hotel in Manchester and we really feel that we have succeeded. Everyone who stayed
here loved it."Unfortunately, our timing could not have been worse, opening only to suffer a
global banking crisis, credit crunch, and the worst recession since the 1930s."Funding for the
hotel was provided by the Yeung's, private investors, and Natwest Commercial Banking.

Helga Drummond 'the economist guide to a decision In the Making book, water mentioned
the words; (Drummond, H.2012)

There were a lot of risks that caused the Yang sing hotel project to fail. During the
management planning process, she could not find the risks in the project and prevent the hotel
from going bad. They could not increase the credit fund they used to establish a hotel because
they could not fulfill their business performance.

An investment company wants to make a significant investment and open up the yang sing
hotel, manchester luxury boutique hotel. Therefore, an appropriate business plan and project
plan are needed to restart the hotel under a new name. In this project I have presented, it
includes a specific project plan for the restart of the hotel. Stakeholder analysis required for
the project to be planned and finished is included in this report. Also, to achieve the success of
the project, project management techniques include communication methods to be carried out
in resource management risk management project completion.

4 Project Objectives

One of the main goals of the project is to re-activate the 'Yang Sing' hotel, which ended on
Monday, March 2, 2009, with its new name. Among other goals is to prepare a report on what

4 Project Management Leadership and Skills: Planning and Control

is right and what is wrong by developing a new project plan for yang sing hotel by identifying
the problems causing the Yang sing hotel to be closed. Also;

 Eliminate the problems in the previous project using project management techniques
 To perform the stakeholder analysis of the new project and complete the risk
assessment
 To develop the new project with the milestones of the project
 Determining the communication plan to ensure the success of the project
 Analyze the company's future operations

5 Performance Measurement – Management of Quality

Each project has a particular performance measurement at the end of the project. The types of
performance measurements created in project management are different. This measurement
involves the end of a job and how it reacts to changes that occur. This project has specific
performance measurements.

1. It is compared with the level of performance before the start of the project and the
level after the end of the project. This situation determines the performance
measurement of the project.
2. Performance measurement can also be measured at the project costs included in the
project. The Cost of the Project consists of financial measurement and the Cost of
revenue after the project has ended. The project cost also includes the investment
financial return of the project to measure the performance of the project.
3. Performance measurement of the project includes the completion of the project within
the schedule and budget. In this way, the project stages help complete the project
performance by including the impact of the project on the return on investment.
4. In this project, the performance of the project depends on the financial impact that the
business has on the investment return on the milestones completed in a timely manner
and related stakeholder participation.

The types of performance measurements created in project management are different.

5 Project Management Leadership and Skills: Planning and Control

The measurement of Project performance is quite different before people are more interested
in the impact the project has at a particular point in time, or over a defined timeframe
(Noordzy, and Whitfield, 2016, pp. 154-177)

6 Stakeholder analysis

Yang Sing Hotel is among the primary responsibilities of the project manager to manage the
needs and requirements of the project stakeholders. The newly opened hotel project has many
different organizations that can have a positive or negative impact and a business-related stake
or direct impact. These groups take an essential place if the project is successful or
unsuccessful. (Harrison, 2003, p. 139-152) In general, the new hotel project will include
internal and external stakeholders.

Stakeholders who should be in a standard hotel project can be classified as follows; Owners,
customers, expert groups, designers, project staff, government officials, various professional
organizations, community, politicians, media, and competitors. These stakeholders can
influence your project directly or indirectly. Unions and lobbies can support your project and
take part in the project. Suppliers, and if there is a negative situation in timing, it may delay
your project.

Stakeholdername Contact Person Power Interest Project Task

6 Project Management Leadership and Skills: Planning and Control

 The main task of the project
Owner of the manager is to complete and
Project manager High High
hotel follow up on time in accordance
with the planned plan for the
project.
The finance manager deals with
the costs of the project. It also
Financial
Project manager Medium Medium controls the planned costs of the
manager
project and tracks the planned
costs.

Project team The quality analyst checks the

Quality analyst Medium High
leader work in the project and analyzes
the quality of the project

The risk analyst identifies all risks

within the project and deals with
Project team
Risk analyst Medium High the solutions of these risks and
leader
also prepare risk assessments for
the project.

There are suppliers on each

subject within the project. These
Construction
Suppliers Low High suppliers provide the necessary
contractor
tools and raw materials for the
end of the project.

Network Specialists install the

Network hotel's server and network system.

Quality analyst Low Low It is also responsible for
Specialists
systematically establishing online
reservation processes and other
necessary technological systems.

Electricity Project team Low Low The electrical contractor is in

7 Project Management Leadership and Skills: Planning and Control

 Contractor leader charge of repairing and replacing
the electrical parts of the hotel.

Project team Plumbing engineer is in charge of

Low Medium
leader repair and maintenance of all
Plumbing
Engineer plumbing jobs in the hotel.

Project manager The subject matter expert of the

Subject Matter
and financial High High project is responsible for
Expert
manager documenting the ongoing project.

The project leader manages the

Project Team entire team and monitors whether
Project manager High High
leader the employees are working
systematically. He is responsible
for the success of the team.

The project system analyst checks

Project team
System Analyst Low Medium the work and monitors the system.
leader
He is also responsible for
analyzing the project.

8 Project Management Leadership and Skills: Planning and Control

7 Schedule Activites and Milestones

9 Project Management Leadership and Skills: Planning and Control

Stakeholder analysis is an organizational system that explains the level of interest, the results
of the power stakeholder map, and how they are managed. These analyzes, which consist of 4
layers, include those with lower power in Layer 1 but have high competence. 2. Stakeholders
in Tier 2 have low power but have a major impact on the project. Stakeholders in level 3 have
high power. Since the stakeholders in the 1st level have a high level of competence, it is
imperative to cooperate and become partners for the project. (Preble, 2005, p. 407-431)

8 Project Milestone

Task name Duratio Start Finish

n

Documenting and create the Project 5 Days 31.07.2020 06.08.2020

Determining of risk and strategy 4 Days 19.08.2020 24.ß8.2020

Plan pricing and other services 6 Days 23.09.2020 30.09.2020

10 Project Management Leadership and Skills: Planning and Control

 Project closing 0 Days 30.09.2020 30.09.2020

9 Resources to be used including Project budget

Resource management includes everything around the people involved in the project,
recruiting people for Yan Sing hotel will be important for this project due to short-term
contracts for many roles and developing and rewarding them. (Johnson vd., 2008)

9.1 Budget For The New Yang Sing Hotel Project

Total

Reopening the Yang Sing Hotel $312,489.00

Project Planning $84,430.00

Prepare a building repair report $30,100.00

Create the working system $15,080.00

Plan the duration of the project $22,250.00

Document the Project $17,0000.00

Project Development $83,330.00

Assign the resources $17,200.00

Create financial resources $30,450.00

Determining the risk and strategy $25,680.00

Update the Project duration $10,000.00

11 Project Management Leadership and Skills: Planning and Control

 Project implementation $90,959.00

Water electrical system construction $40,329.00

Roof, Wall and wooden beam repair $30,330.00

Removal of dry and wet rot $20,300.00

Project execution $53,770.00

Update activities $15,900.00

Plan pricing and other services $10,370.00

Advertising media promotion $27,500.00

10 Constraints and Risk

There is an unexpected potential constraint and risk other than time, scope, costs, and
traditional project constraints. (Van Wnygaard, 2011, p.3-7) Resources significantly affect the
costs of the project. Excess capital does not mean that the project will be successful. Even if
there is enough capital, other factors may cause your project to fail. It is necessary to use the
right software to optimize resources. This software will contribute to the correct control and
management of resources. Quality constraints help to compare expectations and how close the
results are.

Performance Risk;

 The team in the project should work systematically.

 The project should always be kept under control.
 A goal must be specified to the members.
 Motivating work should be done to the project team.

Environmental Risk

12 Project Management Leadership and Skills: Planning and Control

  In order to reduce environmental risk, the project manager should always be able to
answer questions.
 Insurance measures should be taken for possible negative situations. The government
must be informed

Human Resource Risk

 The hiring process should be appropriate to the project

 Employees must be provided with opportunities to improve themselves.
 Motivating efforts should be made for the employees to achieve efficient results in the
project.
 In order for the employees to be successful in the project, a reward system should be
applied.
 Departments should be separated according to the project.

Technical Risk

• Hardware, software, and other technical supports should be provided in accordance

with the project.
• The system required for security measures should be installed in advance.
• Technical risks should be identified before the project begins.
• The measurement effect of all risks associated with technical risks should be included
in the system.

Cost and scheduling risks

• Costs should be kept under control during the project process, and project costs
should not be exceeded.
• Loan funds should be planned for future cost issues.
• A B-plan related to costs should be added to the project.

Risks and solutions for the Yang Sing Hotel project:

 Money overrun = Cost and financial plan

 Market prices = Market research and analysis
 Time constraint = Agile Project management approach

13 Project Management Leadership and Skills: Planning and Control

  Architectural issues = Proper design and approval
 Material inflow for transformation and construction = budget within limit
 Stakeholder conflict over proposed change = Stakeholder analysis and rules
 Stakeholder turnover = Stakeholder analysis
 Government Policy = Compliance with the laws of the state

11 Project Communication

Communication is one of the essential factors to be able to see the hotel's opening and attract
customers to the hotel. The best way to communicate is to reach potential customers and use
integrated message channels wherever they are available to the existing customer. Universal
marketing requires that the advertising brand and sales message be distributed through various
distribution channels. (Ramsing, 2009, p.345-349) The communication plan does not only
involve the transmission of messages or just asking questions (Todorovic et al. 2015.)
Communication management plan maylor (2010). It consists of communication planning
defined by information distribution performance reporting and stakeholder management.

Communication planning of the stakeholders in the project;

• Project manager = Telephonic communication, meeting

 Risk analyst =Meeting, Email communication
 Financial manager = Meeting, Email communication
 Quality analyst = Telephonic communication, Email
 Suppliers = Telephonic communication, Email
 IT Specialists = Telephonic and face to face meeting
 Project team Leader = Telephonic and face to face meeting, Email
 Engineers = Telephonic and face to face meeting
 Workpeople = Telephonic and face to face meeting, Email

14 Project Management Leadership and Skills: Planning and Control

12 SWOT Analysis

Strengths Weaknesses
• Continuously increasing competition in the
• The perfect location of the hotel
market
(Manchester)
• High costs spent to bring the project to the
• Private accommodation by a person
desired level
• Five-star luxury rooms
• Concerns after the hotel close in the past
• Five-star guest services
• The new architecture is far from the
• Personalized packages and
traditional structure
accommodation
• Competitive prices
• Positive feedback from the previous
project

15 Project Management Leadership and Skills: Planning and Control

 Opportunities Threats

• Work to attract high-quality • Low prices of other competitive hotels

customers • Future rival developments
• Local and international partnerships
• Online connections by making
technological investments
• Trained specialist staff
• Partnerships with five-star quality
local food and beverage producers

13 Possible Success

Success factors must be analyzed and applied in order to complete the project successfully.
The most critical success factor of the Yang Sing Hotel project is to benefit from the previous
failure. Successful and unsuccessful situations in the past should be separated according to
various factors. Success factors can be grouped under four different titles. These are
financing, Budget, location of the hotel, and strategic factors. In addition, staff, marketing
financial position, location are among the success factors. There must be a clear mission and
goal to complete the project. The critical stakeholder of the project must be defined in the
project. (Heldman 2018) The project must be completed according to the scheduled time.
Project staff must be trained according to the risk and other issues in the project. Within the
project, If there is a negative situation in the strategies, a b-plan should be included in the
project beforehand.

14 Considerations Concerning Future Operations

The future operations after the launch of the hotel should focus on higher customer
satisfaction, the sustainability of quality, and continuous growth in order to exceed the

16 Project Management Leadership and Skills: Planning and Control

expectations of stakeholders. Since the economic collapse in the past is over, the location and
concept of the hotel should continue in the heart in the manchester without changing too many
Risks in the project should be identified, and worst-case scenarios should be added, and the
action should be taken accordingly. Employees and customer feedback should be taken into
consideration, and solution-oriented action should be taken. The communication within the
project should be maximized and applied in the best way. Time and cost ratio should be
reviewed periodically, and the necessary plans should be made.

15 References

1. https://www.thecaterer.com/news/hotel/manchesters-yang-sing-oriental-hotel-
forced-into-liquidation

2. Drummond H. (2012). Guide to Decision Making: Getting it more right than

wrong.
Manchester Evening News. (2009)
https://www.manchestereveningnews.co.uk/news/greater-manchester-news/yang-sing-
hotel-closes-912079

3. Tace Blog Page. (2008)

http://www.tace.co.uk/portfolio/the-yang-sing-manchester/

4. Noordzy, G. and Whitfield, R., 2016. Project management of new hotel openings.
In Project Management: Concepts, Methodologies, Tools, and Applications (pp.
154-177). IGI Global.

17 Project Management Leadership and Skills: Planning and Control

 5. Harrison, J.S., 2003. Strategic analysis for the hospitality industry. Cornell Hotel
and Restaurant Administration Quarterly, 44(2), pp.139-152.

6. Preble, J.F., 2005. Toward a comprehensive model of stakeholder

management. Business and society review, 110(4), pp.407-431.

7. Johnson, G., Scholes, K. & Whittington, R., 2008. Explore corporate Strategy. 8
ed. Essex: Prentice Hall.

8. Van Wyngaard, C.J., 2011. Effective management of the triple constraint in

project management through polarity management techniques-a refreshed
perspective. M. Eng. Dissertation, Eng. Mgmt. Program, Univ. Of Johannesburg,
South Africa.

9. Ramsing, L., 2009. Project communication in a strategic internal

perspective. Corporate Communications: An International Journal, 14(3), pp.345-
357.

10. Todorović, M.L., Petrović, D.Č., Mihić, M.M., Obradović, V.L. and Bushuyev,
S.D., 2015. Project success analysis framework: A knowledge-based approach in
project management. International Journal of Project Management, 33(4), pp.772-
783

18 Project Management Leadership and Skills: Planning and Control

 11. Maylor, H., Vidgen, R. & Carver, S., 2008. Managerial Complexity in Project-
Based Operations. Project Management Journal, Volume 39, pp. S15-S26.
12. Heldman, K., 2018. Project management jumpstart. John Wiley & Sons.

19 Project Management Leadership and Skills: Planning and Control