RACHEL PIERCE

rachel.p102@gmail.com Huntington Beach, CA 92647

Summary Experienced shift lead goes above and beyond to support team and business objectives.
Excellent interpersonal, communication and decision-making skills developed over six-year
background in service industry. Focused on helping team members exceed performance
targets.

Skills  Customer-oriented  Leadership

 Labor and food cost control  Goal-oriented
 Cash handling ability  Continuous improvements
 Experienced in daily operations

Experience Shift Supervisor 04/2015 - Current

Starbucks | Fountain Valley, CA
 Collaborated with team members to improve performance and implement training
updates.
 Performed opening and closing procedures including setting up registers and arranging
products to keep facility operations-ready.
 Inspected incoming supplies to conform with materials specifications and quality standards.
 Assisted upper management with daily operations to meet standards of service and quality.
 Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
 Conveyed project information consistently and quickly to resolve issues and deliver
constructive feedback.
 Resolved customer complaints and reported issues to senior management.

Receptionist 05/2011 - 04/2015

Calvary Baptist Church | Huntington Beach, CA
 Answered and directed incoming calls using multi-line telephone system.
 Directed clients to appropriate personnel to address concerns, resolve complaints or answer
account-related questions.
 Greeted visitors, assessed needs and directed to appropriate personnel.
 Organized and updated schedules and monthly calendar obligations for various levels of
management and staff.
 Sorted and distributed business correspondence to correct department or staff member,
reducing dropped communications and enabling faster responses to key requests.
 Sorted incoming mail and directed to correct personnel each day.
 Created and sent out monthly newsletters.
 Delivered administrative support to team members, including making copies, sending faxes,
organizing documents and rearranging schedules.

 
Education and Business Administration And Management
Training Golden West College | Huntington Beach, CA

Bachelor of Arts: Organizational Leadership Expected in 05/2021

Arizona State University | Tempe, AZ