CYBERJAYA EMERGENCY RESPONSE EXERCISE (CYMEX I – 2006) POST DRILL REPORT

TABLE OF CONTENTS

ITEM CONTENT PAGE

EXECUTIVE SUMMARY 1

1.0 BACKGROUND 2

1.1 Cyberjaya Flagship Zone Emergency Response Plan 2

1.2 Cyberjaya Emergency Response Exercise (CYMEX) 4

2.0 CYMEX OBJECTIVES 4

3.0 CYMEX SCENARIOS 5

4.0 POST DRILL FEED BACK & LESSON LEARNED 5

4.1 CYMEX ORGANISATION 5

4.2 LOGISTIC – STRATEGY & TACTICS 6

4.3 OTHERS 7

5.0 WAY FORWARD 9

6.0 CONCLUSION 9

APPENDIX 1 CYMEX I 2006 ORGANIZATION CHART

APPENDIX 2 CYMEX EXERCISE BRIEFING SLIDES –

SCENARIO PLANNING
APPENDIX 3 SUMMARY OF KEY LESSONS LEARNED AND
RECOMMENDATIONS
APPENDIX 4 ROLES AND RESPONSIBILITY MATRIX

APPENDIX 5 RESOURCE MATRIX – PERSONNEL AND EQUIPMENT

APPENDIX 6 AGENCIES CHRONOLOGICAL EVENT RECORD AND

SUMMARY
APPENDIX 7 DRILL PROTOCOL RECOMMENDATION BY
SELANGOR STATE NATIONAL SECURITY DIVISION
APPENDIX 8 CYMEX INVITED GUEST ATTENDANCE LIST
 CYBERJAYA EMERGENCY RESPONSE EXERCISE (CYMEX I – 2006) POST DRILL REPORT

EXECUTIVE SUMMARY

Cyberjaya Flagship Zone Emergency Response Plan (CFZ ERP) was

initiated by Multimedia Development Corporation (MDeC) to safeguard
MSC investors’ interests and ensure that the city is prepared to manage
any unforeseen emergency or incident. This will augment Cyberjaya’s
attractiveness as a preferred ICT Hub and build investors’ confidence.

Cyberjaya Emergency Response Exercise (CYMEX) is an integral part of

the CFZ ERP Project. The first citywide emergency drill was planned to
provide a platform for all parties involved to practise their respective
Standard Operating Procedures (SOPs) with regard to emergency
response as stipulated in the CFZ ERP Manual. CYMEX also helps to
enhance cooperation and coordination amongst responding agencies and
the Cyberjaya Community.

CYMEX was organised by MDeC in collaboration with Selangor State

National Security Division, Sepang District Office, Sepang District Police
Headquarters, Selangor and Cyberjaya Fire and Rescue Department
according to Level 1 (District Disaster Management Level) of Directive 20,
National Security Council.

The exercise was a real time emergency response practice involving

multiple scenarios namely bomb threat at Prima Avenue Building
(e2Power), fire at Enterprise 3 Building (Maybank) and finally a
combination of bomb and bio-hazard threats at DHL building, all
happening simultaneously beginning 3.00pm on 3rd August 2006.

CYMEX was successfully implemented. The exercise involving 10 district

and state level responding agencies with 282 personnel and more than
1,000 employees from five (5) MSC Status Companies namely e2Power
Sdn. Bhd. (OCBC), Motorola Multimedia Sdn. Bhd., Convergys Employee
Care Malaysia Sdn Bhd, IBM Malaysia Sdn. Bhd. and DHL Global
Information Services Sdn. Bhd. delivered the desired objective in
integrating and implementing a single cohesive Cyberjaya Citywide
Emergency Response Plan.

It is recommended that a sustainable and continuous program be put in

place and monitored by Authority Having Jurisdiction. Therefore,
Cyberjaya Emergency Mutual Aid (CEMA) is proposed to be setup to
ensure the continuity of the CFZ ERP project.

CYMEX was proven a success and should be held every two (2) years to
promote proactive security management amongst Cyberjaya community.
This will help to enhance Cyberjaya’s position as the National ICT Hub
and preferred ICT investment location.

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 CYBERJAYA EMERGENCY RESPONSE EXERCISE (CYMEX I – 2006) POST DRILL REPORT

CYBERJAYA EMERGENCY RESPONSE EXERCISE (CYMEX I)

POST DRILL REPORT

1. BACKGROUND

1.1. Cyberjaya Flagship Zone Emergency Response Plan (CFZ ERP)

Since the inception of Cyberjaya Flagship Zone (CFZ) in 1999, the

need for an emergency response plan for the national ICT hub is
imperative. ERP project was mooted by Multimedia Development
Corporation (MDeC) in 2004 based on feedback from MSC Status
Companies, requesting for a citywide emergency response plan to
minimise loss of life and property, hence safeguarding their investment
in CFZ.

Development of CFZ ERP Manual as SINGLE COMMON EMERGENCY

RESPONSE TEMPLAT for the CFZ community inline with Directive 20 of
the National Security Council (Majlis Keselamatan Negara (MKN) – 20)
was completed in September 2005. The manual established single-
unified command amongst business owners and responding agencies
to prepare for, and respond to major emergencies in CFZ.

The ERP project received overwhelming support from all regulatory

agencies involved in emergency response, namely Polis DiRaja
Malaysia (PDRM), Fire and Rescue Services Department (BOMBA),
Sepang District Office and also the Selangor State National Security
Division (BKN). Apart from the support from the regulatory agencies,
the programme has also received encouraging participation from the
Cyberjaya Community as follows:

MSC Status Companies located in CFZ

• DHL Global Information Services Sdn. Bhd.
• e2 Power Sdn. Bhd (Subsidiary of OCBC Group)
• IBM Malaysia Sdn Bhd
• Motorola Multimedia Sdn Bhd
• Ericsson (Malaysia) Sdn Bhd
• BMW Technology Centre Sdn Bhd
• Prudential Services Asia Sdn Bhd
• NTT MSC Sdn Bhd
• Fujitsu Malaysia Sdn Bhd
• MEASAT Satelite Systems Sdn. Bhd.
• Electronic Data Systems MSC Sdn Bhd – EDS
• HSBC Electronic Data Processing (M) Sdn Bhd
• Shell Information Technology International Sdn Bhd

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 CYBERJAYA EMERGENCY RESPONSE EXERCISE (CYMEX I – 2006) POST DRILL REPORT

Institute of Higher Learnings and Public Institutions

• Multimedia University
• Limkokwing University College of Creative Technology
• Malaysian Communications & Multimedia Commission

Developers
• Cyberview Sdn. Bhd. (Land Owner)
• Setia Haruman Sdn. Bhd. (Master Developer)
• Quill Land Sdn. Bhd. (Sub-Developer)
• Prima Properties Management Sdn. Bhd. (Sub-Developer)
• Paramoden Sdn. Bhd. (Sub-Developer)

The encouraging support from the Cyberjaya Community is mainly due

to the platform created under the ERP Project, which connects both
regulatory agencies and the CFZ community via the Cybejaya Security
Consultative Committee. The Cyberjaya Security Consultative
Committee co-chaired by OCPD of Sepang and VP Capacity
Development Division, MDeC serve as a proactive forum for the
Cyberjaya community to discuss and address safety and security
concerns.

CFZ ERP project chronological of events are as follow:

DATE EVENT

February 2005 Initiation of CFZ ERP Project.

March 2005 Development of CFZ ERP framework

1st Steering Committee Meeting co-chaired by Sepang
th
19 April 2005 District Officer and Vice President MDeC to discuss ERP
Framework
1st Draft CFZ ERP submitted to Steering Committee for
17th August 2005
comment and feedback.
2nd Steering Committee Meeting and endorsement of CFZ
29th August 2005
ERP manual (with amendments).
1st Security Committee convened chaired by OCPD Sepang
27th September 2005
– Superintendent Zahedi Ayob

30th September 2005 Publication of Final CFZ ERP Manual

CFZ ERP Incident Command System Orientation Training

23rd – 25th Nov. 2005
Workshop attended by CFZ Community

1st Multi-agencies Cyberjaya Emergency Response Exercise

st
1 June 2006 (CYMEX I) Meeting convened – chaired by Director of
Selangor State National Security Division (BKN)

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 CYBERJAYA EMERGENCY RESPONSE EXERCISE (CYMEX I – 2006) POST DRILL REPORT

DATE EVENT

2nd Multi-agencies CYMEX I Meeting – chaired by Director of

16th June 2006
Selangor State National Security Division

26th July 2006 1st CYMEX Table-top exercise between PDRM & Bomba

2nd CYMEX Table-top exercise involving all agencies &

31st July 2006
businesses

3rd August 2006 1st Citywide Drill (CYMEX) for Cyberjaya Flagship Zone.

CYMEX Post Drill Discussions – chaired by BKN and OCPD

14th August 2006
Sepang

1.2. Cyberjaya Emergency Response Exercise (CYMEX)

CYMEX I - the first citywide emergency drill is an integral part of the

CFZ ERP and was held on 3rd August 2006. It was plan and executed
according to Level 1 (District Level) of MKN 20 coordinated by
Selangor State National Security Division and participated by all
responding agencies under Level 1 MKN 20, namely Sepang District
Office, PDRM Sepang, BOMBA Cyberjaya, Hospital Serdang and etc.
(Refer Appendix 1 for CYMEX Organisation Chart)

2. CYMEX OBJECTIVES

CYMEX is planned to provide a platform for all parties involved to

practice their respective Standard Operating Procedures (SOPs) with
regards to emergency response as stipulated in CFZ ERP Manual, for:-

• Building and business owner to practice their SOPs on evacuation,

• All responding agencies to practice their SOPs on emergency
response, and
• Test CFZ ERP’s effectiveness to integrate both responding
agencies’ and building owners’ SOPs in the event of an emergency

The exercise is a real time emergency response practice. It is planned

to sow, enhance and increase cooperation and coordination amongst
all Authorities Having Jurisdiction to respond effectively in an event of
emergency in Cyberjaya.

CYMEX’s objective is to provide a platform to “TEST & Demonstrate”

the effectiveness of Cyberjaya Emergency Response Plan as a single
plan for all emergencies. Amongst the expected outcomes are to:

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 CYBERJAYA EMERGENCY RESPONSE EXERCISE (CYMEX I – 2006) POST DRILL REPORT

• Test-bed a systematic incident management structure and incident

action plan
• Practice communication protocol for integration of Multi-jurisdiction
responding agencies (all responding agencies under MKN 20 Level
1) to dove-tail into business emergency response plan in the event
of an emergency
• Evaluate readiness of Cyberjaya Emergency Response resources to
handle various scenarios

3. CYMEX SCENARIOS
(Refer Appendix 2 for CYMEX Exercise Briefing Slides)

CYMEX plans to demonstrate the effectiveness of CFZ ERP to address

most possible “man-made” disaster in Cyberjaya. It involved multiple
scenarios namely
• bomb threat at Prima Avenue Building,
• fire at Enterprise 3 Building and
• finally a combination of bomb threat and bio-hazard at DHL
building; all happening simultaneously.

An expeditious and effective response through a concerted effort and

Unification of Command, was designed to mitigate the situation and
dissemination of information and communication amongst responding
agencies, remain a priority element in this exercise.

The whole focus is to ensure that all parties involved are well-versed
with each other roles and responsibilities, thus create a coherent effort
and this entails to the establishment of a Standard Common Operating
Procedure for Cyberjaya emergency response effort. This is where the
“Rubber meets the Road”.

4. POST DRILL FEED BACK & LESSON LEARNED

(Summarize in Appendix 3)

CYMEX Post-Drill Meeting chaired by Director of Selangor State

National Security Division was held on 14th August 2006 at Cyberjaya
Police Station to gather feedback and discuss effectiveness of CYMEX
in achieving its objectives. General observation, feedback and
comment are as follow:

4.1 : CYMEX ORGANISATION

Feedback / Commend Recommendation / Action
CYMEX was well organized and Info
executed. No untoward
incident or injury occurred
throughout the exercise.

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 CYBERJAYA EMERGENCY RESPONSE EXERCISE (CYMEX I – 2006) POST DRILL REPORT

DHL commented that the Future exercise should consider

whole duration of the scenario scenario not exceeding 1 hour
at DHL took approximately 2 Action : Organiser
hours. Despite provision of
proper tent and mineral water
for all participants, it is still too
lengthy for employee to wait 2
hours.
• BOMBAs’ Responded and
explained that incident
involving BOMBA Hazmat
Team usually will take few
hours as it involved setting up
of equipments according to
BOMBA SOPs.

4.2 : LOGISTIC – STRATEGY & TACTICS

Feedback / Commend Recommendation / Action
On-Site Command Post was • On-Site Command Post to be
not properly setup at Prima setup during exercise. Location
Avenue and Maybank to to be decided by On-site
coordinate between Incident Commander
responding agencies and Action : Exercise Director
affected companies.
• On-site Incident Commander
For information, CYMEX must coordinate movement of
Command Post was setup at all responding agencies and
Cyberjaya Polis Station have constant communication
(situated within 2 km from with Incident Commander from
incident site) to direct and effected building / company for
monitor overall emergency information to be cascaded to
response progress relevant persons in charge /
representative from respective
tenants.
Action : On-Site Incident
Commander and Building
Management

Tenants at Prima Avenue • On-Site Command Post to be

commented that employees setup during exercise. Location
are to evacuate to designated to be decided by On-site
evacuation area for Incident Commander
accountability. However, Action : Exercise Director
information from both, the
companies (accountability of • Onsite Incident Commander to
employees) and the decide and inform affected
responding agencies (update companies on progress next

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 CYBERJAYA EMERGENCY RESPONSE EXERCISE (CYMEX I – 2006) POST DRILL REPORT

on emergency response course of action, i.e. further

progress) was not properly evacuation to safer area if
coordinated despite both necessary
presence of both parties on Action : On-Site Incident
site for proper dissemination Commander and Building
of information and decision Management
making

Confusion arises during the All responding agencies should

progress of 2nd Scenario (Fire report to Onsite Incident
at Enterprise 3 Building) Command Post and ONLY act
involving movement and upon instruction on Onsite
response from various Incident Commander and not
responding agencies as any other person. i.e.
instruction was received from Deployment and movement of
various sources with regards responding agencies personnel
to movement of responding and vehicle
agencies personnel and Action : All
vehicles. This has led to a
minor accident involving JPA 3
vehicle hitting the stand of the
BOMBA fire fighting engine,
resulting to a punch tire at the
JPA 3 vehicle. No personnel
were injured in the minor
incident.

4.3 : OTHERS
Feedback / Commend Recommendation / Action
BOMBA commented that Enterprise 1 and 3 building
entrance to Enterprise 3 owner to widen entrance to
Building is rather narrow. building to ensure smooth
Hence hinder effective movement of Fire Engine
movement of Fire Engine. Action : Setia Haruman Sdn.
MDeC added that the entrance Bhd.
to Enterprise 1 Building also
experiences the similar
problem

Local authority to ensure future

building design take into
consideration wide of entrance
for smooth movement of fire
engine
Action : Majlis Perbandaran
Sepang and BOMBA

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 CYBERJAYA EMERGENCY RESPONSE EXERCISE (CYMEX I – 2006) POST DRILL REPORT

DHL requested Police to Police to issue ticket for all

ensure no illegal parking
around DHL building,
especially at roundabout as
this hinder smooth movement
of BOMBA Fire Engine and
deployment of Medical Triage
due to limitation of space block
by illegal parking
illegal parking especially at
Jalan Teknocrat 5 (Road leading
to Prima Avenue and DHL) to
ensure smooth movement and
sufficient space for responding
agencies vehicles in case of
emergency
Action : Polis DiRaja Malaysia

BOMBA supported DHL’s claim

and informed that illegal
parking limited space and
movement of responding
agencies during emergency

Cyberjaya City Command Sepang District Office and

Centre (CCC) found not to Sepang Municipal Council to
have any role in throughout assess and plan for adequate
CYMEX. It is against CCC’s resources for the facility to
plan as stipulated; to be the function as City Command
Emergency Response Centre. At the moment,
Command Centre during Cyberjaya Police Station
emergency. The main reason Operation Room will be the
is due to lack of resources and Emergency Response Centre
expertise at CCC to act as during emergency.
Emergency Response Action : Majlis Perbandaran
Command Centre during Sepang / Sepang District Office
emergency. It was found that
Cyberjaya Police Station
Operation Room is more
suitable to be the Command
Centre as it is equally well
equip with hardware and
expertise to function as one.

Helipad is not available in A helipad is to be constructed at

Cyberjaya for emergency the suitable location within
evacuation of injure personnel Cyberjaya Flagship Zone to
who required immediate allow landing of helicopter for
medical attention such as emergency purposes
biohazard and burn victims Action : Setia Haruman Sdn.
Bhd. as master developer

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 CYBERJAYA EMERGENCY RESPONSE EXERCISE (CYMEX I – 2006) POST DRILL REPORT

5. WAY FORWARD

To ensure continuity of CFZ ERP project including next CYMEX, it was

recommended that Cyberjaya Emergency Mutual Aid (CEMA) to be
setup under the purview of Cyberjaya Security Consultative Committee
immediately.

CEMA will be a voluntary organisation proposed amongst Cyberjaya

community (MSC Status companies, Utilities providers, developers,
Institutions) and government responding agencies:
• To promote mutual assistance and cordial relationship among
member companies and responding government agencies
• To provide manpower and logistic support during emergency
involving member company
• To coordinate the utilization of committed resources beneficially in
combating an emergency
• To conduct necessary training to response to and prepare for major
emergencies
• To conduct building safety audit of all member premises to ensure
security and safety for disaster prevention
• To carry out joint exercise among member companies and
emergency services at different member premises

6. CONCLUSION

All parties agreed that CYMEX is a success and should be held

regularly to promote proactive security management amongst
Cyberjaya community. MDeC informed that CYMEX will be held every
two years. Therefore CYMEX II will be held in 2008.

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 APPENDIX 1

CYMEX I 2006
ORGANISATION CHART
CYMEX I 2006- Organization Chart APPENDIX 1

CYMEX I – EXERCISE COMMITTEE

MAIN
COMMITTEE

SCENARIO LOGISTICAL ADMINISTRATIVE

PLANNING SUPPORT SUPPORT
SUB-COMMITTEE SUB-COMMITTEE SUB-COMMITTEE
#1 #2 #3

MAIN COMMITTEE MEMBERS

Exercise Director : Encik Nadzri bin Siron

Director, Selangor State National Security Division
(BKN)
Deputy Director : Major Diwi bin Abd. Rahman
Assistant Director Army BKN Selangor
Members : Selangor State Police Headquarter
Selangor State Fire and Rescue Department
Selangor State Civil Defense Department
Selangor State Health Department
Selangor State Welfare Department
Selangor State Information Department
Selangor State Public Work Department
Selangor State RELA
Sepang District Office
Multimedia Development Corporation
Secretariat : Selangor State National Security Division
CYMEX I 2006- Organization Chart APPENDIX 1

SCENARIO PLANNING SUB-COMMITTEE MEMBERS

Chairman : Supt. Zahedi bin Ayob

Sepang District Police Chief
Members : Sepang District Office
Sepang Municipal Council
Multimedia Development Corporation
Cyberjaya Fire and Rescue Department
Sepang District RELA
Hospital Serdang
TNB Putrajaya/Cyberjaya
TM Malaysia Cyberjaya
Secretariat : Selangor State National Security Division
Hazmatics Services Sdn. Bhd. (Project Consultant)

LOGISTIC SUPPORT SUB-COMMITTEE MEMBERS

Chairman : Sepang Municipal Council

Members : Sepang District Office
Sepang District Police Headquarter
Multimedia Development Corporation
Cyberjaya Fire and Rescue Department
Sepang District Public Work Department
Secretariat : Sepang Municipal Council
Selangor State National Security Division

ADMINISTRATIVE SUPPORT SUB-COMMITTEE MEMBERS

Chairman : Ms. Ng Wan Peng

Vice President, Multimedia Development
Corporation
Members : Sepang District Office
Sepang Municipal Council
Sepang District Police Headquarter
Cyberjaya Fire and Rescue Department
Secretariat : Multimedia Development Corporation
Selangor State National Security Division
 APPENDIX 2

CYMEX EXERCISE
BRIEFING SLIDES
(SCENARIO PLANNING)
CYBERJAYA EMERGENCY RESPONSE EXERCISE
CYMEX I – 2006

3rd August 2006

Co-Organised by:

Main Participating Companies

 Objective and Concept
• Main objective is to provide real time emergency response practice
according to Level 1 (District Level) National Security Council Directive 20
(MKN 20), for:
– All buildings to test their own SOP – e.g.: evacuation
– All responding agencies to test their own SOP and
– Test Cyberjaya Flagship Zone Emergency Response Plan’s (CFZ ERP)
effectiveness to integrate both responding agencies’ and building
owners’ SOPs

Players SOPs Assessors

C Building Owners Building FM

O
N
CFZ ERP CYMEX as Practice Platform Owner / BKN
C
E Responding Agencies Dept. Head
P •PDRM
T •BOMBA
•MPSp / District Office
•etc
CYMEX 1
Scenarios

Convergys

Enterprise 3
CYMEX Overall View
LEGEND:
TM
Scenario 2
Fire Staging Areas
Multimedia Scenario 3 Enterprise 3
University
Bomb and BioHazard (Maybank)

MDeC
Exercise Areas

Scenario 1
Bomb Threat
Other
Landmarks
BOMBA

Police Station
Scenario 1 : Bomb Threat
(OCBC & Convergys)
LEGEND:

• Bomb Threat

• Evacuation &
Assemble Area

• Police Road Block

• Police Bomb
Squad

• Bomba Standby
Scenario 2 : Fire
(Enterprise 3 -Maybank, IBM and etc.)
LEGEND:

• Fire

• Evacuation &
Enterprise 3
Assemble Area

• Bomba

• Police Road Block

Scenario 3 : Bomb & BioHazard
(DHL)
LEGEND:

• Bomb & BioHazard

• Evacuation &
Assemble Area

• Police Road Block

• Police Bomb
Squad

• Bomba BioHazard
 APPENDIX 3

SUMMARY OF
KEY LESSONS LEARNED
AND RECOMMENDATION
LESSON LEARNED AND RECOMMENDATIONS
ITEM AREAS FOR IMPROVEMENT (ISSUES)
Scenario planning to consider
1.
duration on real time.
2. On-Site Command Post (OCP)
Egress and Ingress for Emergency
Response Personnel and Vehicle
3.
movements. This include outside
road leading into the business area.
Cyberjaya City Command Center
4.
(CCC)
LESSON LEARNED
Too long – could disrupt operations
and create discomfort for employees.
i. Understanding the set-up
requirements and protocols.
ii. Not incorporated and coordinated
during emergency.
i. Narrow Ingress/Egress around
building hampers and delay
emergency response effort.
ii. Coordination and directing strategic
and tactical assignment will be
limited.
iii. Illegal parking along road entrance
also hampers emergency response
vehicle movements.
i. Dysfunctional – did not add any
significant impact in emergency
response effort.
ii. CCC personnel are not trained in
Incident Management.
iii. No specific Emergency Response
Role.
APPENDIX 3
RECOMMENDATION
3 Design alternatives and
options for long
scenario.
3 To be included in
training rather in DRILL.
3 To consider limiting the
scenario real time, e.g.
1 hour.
3 Conduct “Joint” Incident
Management training
between Authority
Having Jurisdiction (AHJ)
and Businesses.
3 Conduct “Joint” audit
amongst AHJ and
Building Owner to
determine standards and
comfort level. This is
crucial in designing
strategic and tactical
goals during emergency.
3 To immediately assist
CCC in providing
necessary training and
establish roles and
responsibilities.
 APPENDIX 4

ROLES AND
RESPONSIBLE MATRIX
ROLES & RESPONSIBILITY MATRIX APPENDIX 4

Keselamatan negara
Pejabat Daerah

Other AHJ *
Polis DiRaja

Penyelamat

Businesses
Bahagian

Bomba &
Malaysia
Sepang
AREAS FOR
ACTION ITEMS IMPROVEMENT

Improve and develop

1. Increase communications
communication matrix
between response D S S S S S
amongst responding
organizations.
agencies.

2. Determine flow of Establish communication

communication with - - D S S S and information focal
affected site/business. point.

3. Decision and advice to

secondary evacuation
S S D S - S
area after accountability
of employee.

4. Reporting to Onsite
- - - - - D
Incident Commander.

5. Widen entrance to
Enterprise 1 and 3
building to ensure - - - - - - To raise with Developer.
smooth movement of fire
engine.

6. Ensure no illegal parking

at road side especially
- - D - - S
roads leading to
entrance of building.

Sustainable
7. Ownership and
Development and
Custodian of ERP D S S S S S
Continuous
manual.
Improvement Programs.
8. Secretariat-ship and Sustainable
S S D S S S
working committee. Development Programs.

9. Cyberjaya City Develop Roles and

S D S S S S
Command Center (CCC) Responsibility for CCC.

*AHJ – Authority Having Jurisdiction/Responsibility.

KEY:-
D = Direct Responsibility – AHJ that has the influence to advise and assist in initiating the
changes.
S = Supporting Role – Parties that needs to review their current SOPs and update
changes, if any.
C = Coordination Role - Basically all Parties are involve and exchange updated reviewed
documentation.
 APPENDIX 5

RESOURCE MATRIX
(PERSONNEL AND EQUIPMENT)
RESOURCE MATRIX – Personnel & Equipment APPENDIX 5

PERSONNEL

EQUIPMENT
1 Bahagian Keselamatan Negeri Selangor
3 Marshall/Controller 8 -
3 Radios/Walkie-talkie - 8
3 Bus - 1

2 Polis DiRaja Malaysia (PDRM)

i. Officers and personnel (Operations) 73
3 Patrol Car - 8
3 Traffic Motorcycles - 8
3 Bomb Squad Vehicle - 1
ii. Management/Administration
3 Central Command & Operations 5 -
iv. Radios/Walkie-talkie -

3 Bomba & Penyelamat

i. Officer and Personnel 80
3 Fire/Water tender - 4
3 Turn table ladder - 1
3 HAZMAT Response Vehicle - 1
3 HAZMAT Back-up Trucks – One ton - 1
3 Back-up vehicles ( Pajero, Kembara,Vans) - 4
iii. Radios/Walkie-talkie -

4 Pejabat Daerah Sepang

i. Officers – Field and Central Operations Office 6
ii. Radios/Walkie-talkie - -

5 Kementerian Kesihatan
3 Doctors and Personnel 22 -
3 Ambulance - 3
3 Radios/Walkie-talkie -
RESOURCE MATRIX – Personnel & Equipment APPENDIX 5

PERSONNEL

EQUIPMENT
6 PGA 3
3 Officers and Field Personnel 20
3 Ambulance - 1
3 Radios/Walkie-talkie -
7 RELA
3 Officers and field personnel 40
3 Vehicles (Kembara, One ton Truck) - 3
3 Radios/Walkie-talkie -
8 TENAGA
3 Officers and Back-up emergency team 8
3 Radios/Walkie-talkie -
9 TM – Telekom Malaysia
3 Officers & Back-up emergency team 8
3 Radios/Walkie-talkie -
10 Penerangan
3 Officers and site personnel 12
3 Vehicle – (Pajero, Van c/w speakers) - 3
3 Radios/Walkie-talkie -
 APPENDIX 6

AGENCIES CHORONOLOGICAL
EVENT RECORD AND SUMMARY
CHRONOLOGICAL RECORD & EVENT SUMMARY APPENDIX 6

Scenario 1 : Bomb Threat at Prima Avenue Building

Building Owner Prima Properties Management Sdn. Bhd.

Participating e2 Power (OCBC), Motorola and Convergys
Companies
Main Responding PDRM involving Bomb Squad & Traffic
Agency Management

Summary

This scenario is design to initiate PDRM protocol involving the Bomb

Squad Team and Traffic & Crowd control at scene. It also enhances the
local (affected building) emergency preparedness and reviewed its
current procedure.

e2Power employee discovered suspicious package with

following note : The bomb is going to blow soon
The employee call Cyberjaya Polis Station and informed of
suspicious package
The employee informed building management re incident
and management activated siren instructing all tenants to
evacuate.
Police officer arrived to assess situation and assist
evacuation
Evacuation was conducted in an orderly manner. No frantic
situation or unnecessary panics were observed.
Floor warden and officer in charge of the building were
handling and directing employees to their respective
Assembly Area for accountability.
Initial Police responder initiated investigation and assist
building tenants to evacuate, whilst securing reasonable
perimeter for the safety of employees and awaiting for
BOBM Squad to arrive on site.
Evacuation completed and respective companies started
accounting for all employees
Police Bomb Squad arrived at site and immediately was
directed to position vehicle at the designated “SAFE”
location. The Bomb Squad arrived with complete Robot and
X-ray capability machine to mitigate the situation. Also
present were the K-9 (Dog Unit) specially trained to “nose-
out” explosive materials, if assigned.
Initial Bomb threat assessment conducted by Specialist
complete with KEVLAR apparel and equipment.
Suspicious bomb threat package was found to be a hoax and
was detonated.
Police sweep remaining floors for potential bomb.
Police declare building clean and instructed all employee to
re enter building
End of Scenario 1
CHRONOLOGICAL RECORD & EVENT SUMMARY APPENDIX 6

Scenario 2 : Fire and Rescue at Enterprise 3 Building

Building Owner Setia Haruman Sdn. Bhd.

Participating IBM, Maybank and Setia Haruman
Companies
Main Responding BOMBA & Penyelamat Malaysia
Agency

Summary

The scenario is design to inculcate evacuation preparedness at E3

building with multi tenants. The coordination amongst responding
agencies, i.e, Fire and Rescue Department, PDRM, Hospitals and other
agencies is imperative as this will entail to one single response effort in
mitigating this kind of incident.

One of the tenants discover a thick smoke on the 3rd floor of

E3 building that houses several businesses which includes;
IBM, Prudentials, MayBank, others.
The fire alarm was immediately raised and Jabatan Bomba
dan Penyelamat Malaysia was notified.
The building evacuation plan was activated by each
individual business. Subsequently, appointed floor wardens
directed all employees to their designated Assembly Area for
accountability.
Within minutes the first Bomba Fire Tender/engine arrived at
site and was met by building owner. The Operations Chief of
Bomba was briefed on the situation and was also informed
that there are still victims in the building. There were 3 fire
engines that arrives seconds from each other.
Meanwhile, the Police Traffic and patrol cars also arrived at
the scene to cordon the affected area, block and redirect
traffic flow.
Bomba initiate “offensive” (outside) and “defensive” (inside
the building) fire fighting strategy. A search and rescue
(SAR) team was also dispatched to look for the victims that
were reported trapped in the building.
The offensive fire fighting was aided by a Turn Table Ladder
engine that can raise it nozzle up to 4 stories height. This is
crucial in both fire fighting and high elevation rescue.
The Medical Team responded with 2 Ambulance – (one each
from Hospital and JPA3) dispatched to the site and stage at
the medical triage area.
The SAR team managed to locate, secure and remove
victims from the affected area to a safe medical triage that
was set-up by the Medical team.
RELA personnel took positions to assist police in traffic and
crown control
The Hospital medical team immediately gave the initial
treatment for burns, exhaustion and trauma care for the
victims.
CHRONOLOGICAL RECORD & EVENT SUMMARY APPENDIX 6
After stabilizing the victims, they were immediately
transported to Serdang Hospital, where a BURN Medical
Team awaits.
The fire was brought under control and Bomba evaluated for
all clear indication.
Bomba declared “All Clear” and all operations stand-down.
End of Scenario 2
CHRONOLOGICAL RECORD & EVENT SUMMARY APPENDIX 6

Scenario 3 : Bomb and Bio-Hazard Threat at DHL Building

Building Owner Quill Properties Sdn. Bhd.

Participating DHL Asia Pacific Information Services Sdn.
Companies Bhd.
Main Responding Police Bomb Squad and BOMBA HAZMAT
Agency Team

Summary

The scenario is design for the Unification of Command amongst

PDRM and BOMBA to handle bomb threat and bio hazard threat.
This will also allows the affected tenants (DHL) to review and
incorporate necessary protocols/procedure to improve mitigation
effectively and efficiently.

DHL management discovered explosion in the

generator room located at ground floor of the building.
DHL initiated primary investigation and immediately
notified Police and activated DHL Evacuation protocol.
DHL Security secured the building and surrounding
parameter on the suspicion of bio-hazard threat.
DHL Floor warden directed all employees to Assembly
Areas according to their zoning and internal procedure.
The evacuation was done in a very orderly and serious
manner. No untoward incident happens during the
evacuation.
Police 1st responding team arrived and barricaded the
affected area and also consider the warm and cold zone
parameter. Bomb Squad and Hazmat rendezvous point
were established and HAZMAT protocol set-up was
considered.
Bomb Squad arrive with Bomba Hazmat Team with full
support for Bio-Hazard mitigation strategy.
HOT Zone were identified and secured.
Decontamination area was set-up immediately outside
DHL building which forms part of the WARM Zone. Non-
essential personnel were evacuated to a safe distance
in the COLD Zone.
Unification of Strategy and Tactics by the BOMB Squad
and Hazmat Team were executed with priority towards
responder safety and securing the affected area from
further bomb threat.
CHRONOLOGICAL RECORD & EVENT SUMMARY APPENDIX 6
Bomb threat was clear; the Hazmat Team secured the
exposed bio-hazard powder, which was suspected as
“Anthrax”. Decontamination for “Anthrax” protocol was
carried out. Victims were given “Dry Decon” as well as
“Wet Decon”. Hazmat Team runs a 100%
decontamination scan of all victims through their
“Medical Decon” Screening.
Bomb Squad decontaminated and ready to stand-down.
Hazmat team secured and cleared the generator room
by spraying “bleaching agent” and contained the
remaining powder that was spread during the
explosion.
Hazmat Team decontaminated and declared situation is
back to Normal.
End of Scenario and CYMEX I – “Stand down”
 APPENDIX 7

DRILL PROTOCOL
RECOMMENDATION BY
SELANGOR STATE
NATIONAL SECURITY DIVISION
 APPENDIX 8

CYMEX INVITED GUEST

ATTENDANCE LIST
 APPENDIX 8

CYMEX INVITED GUEST - ATTENDANCE LIST FOR CYMEX 1

EVENT : CYBERJAYA EMERGENCY RESPONSE EXERCISE (CYMEX 1)

DATE : 3 AUGUST 2006
TIME : 2.00 PM
VENUE : MDeC Foyer

No. Name Designation Companies

1 YBhg. Tan Sri Abdul Halim Ali Chairman MDeC
2 Encik Badlisham Ghazali Chief Executive Officer MDeC
3 YBhg. Dato' Narayanan Kanan Senior Vice President MDeC
4 YBhg. Dato' Dr. Abu Talib Bachik Senior Vice President MDeC
5 Ms. Ng Wan Peng Vice President MDeC
6 Encik Ahmad Niran Mohammad Noor Vice President MDeC
7 Mr. Dan Khoo Sin Aik Vice President MDeC
8 Nadzri bin Siron Director Selangor State National Security Division
9 Amin Jaya bin Mohd Din District Officer Sepang District Office
10 Yang Amat Setia (YAS) Dato’ Wan Mohd. Nor bin Ibrahim Deputy Director General BOMBA Malaysia
11 Haji Amer bin Yusof Director BOMBA Negeri Selangor
12 ACP Muhammad Fuad bin Talib Subang Jaya District Police Chief PDRM Subang Jaya
13 Supt. Zahedi bin Ayob Sepang District Police Chief PDRM Sepang
14 Supt. Frederick Liso Senap Hulu Selangor District Police Chief PDRM Hulu Selangor
15 Supt. Mat Fauzi bin Hj. Nayan Kuala Langat District Police Chief PDRM Kuala Langat
16 DSP Ramli N/A IPK Selangor
17 Phang Ah Lek Director JPA 3 Selangor
18 Mej (B) Khairi bin Mohd Alwee Director N/A
19 Haji Ahmad Saiful bin Mat Yatim Director, Engineering Dept. Majlis Perbandaran Sepang
20 Normahmam Ismal General Manager, MSC Business Area TM Reteail
21 Tuan Haji Mohamad Salleh Yusoff General Manager, Service Assurance Centre TM Whoesale
22 En. Wahizan bin Abd. Rahman General Manager TNB Putrajaya/Cyberjaya
23 Mohd Rizal bin Ramlan N/A TNB Putrajaya/Cyberjaya
24 Sahimin bin Ghazali Officer Pejabat Daerah Gombak
25 Zambri bin Wahab Officer Pejabat Daerah Hulu Langat
26 Noor Shiam bin Hashim Officer Pejabat Daerah Klang
27 Mohd Jamin bin Awang Chek Officer Pejabat Daerah Kuala Langat
28 Nordin bin Iskandar Officer Pejabat Daerah Kuala Selangor
29 Sarengah bt Mohamad Sam Officer Pejabat Daerah Petaling
30 Sunami bt Masturi Officer Jabatan Kebajikan
31 Mohd Zulhaimi bin Yusuf Officer Jabatan Kes Kesihatan & Pekerjaan
32 Devaraj Sramaniam Officer Jabatan Penerangan
33 Ishak bin Haron Officer Jabatan Penyiaran
34 Mokhtar bin Atan Officer SYABAS
35 David Lau Facilities Manger ACS Malaysia Sdn. Bhd.
36 Rozlan Chik Senior Manager Astro Broadcast
37 Jimmy Ho N/A Attrack 21 Sdn. Bhd.
 APPENDIX 8

No. Name Designation Companies

38 John David N/A Attrack 21 Sdn. Bhd.
39 Stephen Chia Chief Executive Officer Bizsurf MSC Sdn. Bhd.
40 Wong Kian Lon N/A BizsurF MSC Sdn. Bhd.
41 Sarah Tan Soh Hong HR Manager BMW Malaysia Sdn. Bhd.
42 Chris Ow Yong Director CSF Advisers
43 Thurairas Security Manager CSF Advisers
44 Suhana bt Mohd Soib Pegawai System Maklumat Cyberjaya City Command Center
45 Ahmad Sahir bin Mohd Nor Pegawai System Maklumat Cyberjaya City Command Center
46 Syarir Mohamad Daud Engineer Cyberview Sdn. Bhd.
47 Lee Chuan Yew ITSC Cyberjaya Director DHL
48 Mr. Timothty Allan Head of Resource & Vendor Management DHL
49 Ms. Lim Wai Yee Manager, Corporate Communication DHL
50 Rosli Ashaari Building Maintenance Officer Dunlop Estates Holdings Sdn. Bhd.
51 Sivasegar MK Samy Facility Manager EDS
52 Terence Yap Procurement & Operations Executive Ericsson (M) Sdn. Bhd.
53 Rajesh Jakson A.V.P Support Services HSBC (Malaysia) Sdn. Bhd.
54 Lee Ley Cheng Regional Contact Centre Manager IBM Malaysia Sdn Bhd.
55 En. Nazri Shah Musa Site Security & GWBS Manager IBM Malaysia Sdn Bhd.
56 Azman Abidin N/A Ikramatic System Sdn. Bhd.
57 Corine Lee Adiministrator Intel MSC Sdn. Bhd.
58 Lee Kok Leong Operations & Business Dev. Manager Intel MSC Sdn. Bhd.
59 Lim Thai Yuan Excutive Invest-In-Penang
60 Pang Yu Fatt M&E Engineer IRIS Technlogies (M) Sdn. Bhd.
61 Muhamad Syukri bin Selamat Assistant Supervisor IRIS Technologies (M) Sdn. Bhd
62 Sofizan bin Mohd Yusuf Superviser IRIS Technologies (M) Sdn. Bhd.
63 Mr. Bastian Building Manager LimKok Wing University
64 Carole Ho Senior VP Operation LimKok Wing University
65 Siti Fauziah Mohd Tahir N/A Malaysia Micro Electronic Solutions S/B.
66 T P Thomas Executive MCMC
67 Khairol Nizam Executive MCMC
68 Dharsana Srapakam Senior Engineer Measat Satellite System
69 Kamarul Bahrain Hashim Assistant Manager Measat Satellite System Sdn. Bhd.
70 Haji Deris Bin Dayo Deputy General Manager Melaka ICT Holdings Sdn. Bhd.
71 Samuri bin Nyat Pre Sales Marketing Melaka ICT Holdings Sdn. Bhd.
72 Norani Abu Seman Senior Manger, PR & Event Menara Kuala Lumpur
73 Chan Kam Sung Maintenance Executive Monash University Malaysia
74 Lily Leong Manager, Facilities Mgmt Monash University Malaysia
75 Anthony Tan Security Manager Motorola
76 Fazlinda N/A MTDC
77 Abdul Aziz bin Abdul Wahab Security Manager Multimedia University
78 Annie Executive Security Nokia (M) Sdn. Bhd.
79 Moorthi AR Security Officer NTT MSC Sdn. Bhd.
80 Mohd Izzaldin Mohd Yusof Executive Open University Malaysia
81 Muhamad Hafiz Morad Executive Open University Malaysia
82 Mohd Hafriz Faliq Ramli Executive Open University Malaysia
83 Mohd Zaini Bin Masri Assistant Manager Paramoden Sdn. Bhd.
84 Noor Hanni bt Abd. Majid Assistant Manager Paramoden Sdn. Bhd.
85 Abd. Wahab bin Husin Chief Security Paramoden Sdn. Bhd.
 APPENDIX 8

No. Name Designation Companies

86 Amri bin Shaari General Manager Paramoden Sdn. Bhd.
87 Hanifah bin Mat Isa Security Officer Paramoden Sdn. Bhd.
88 Zorkepli bin Talib Senior Chief Security Paramoden Sdn. Bhd.
89 Wong Soon Teck Application Developer Paysys Communications Sdn.Bhd.
90 Chin Sam Chuan Software Department Manager Paysys Communications Sdn.Bhd.
91 Frank Leong Software Director Paysys Communications Sdn.Bhd.
92 Puvaneesvaran a/l Muniandy Software Engineer Paysys Communications Sdn.Bhd.
93 Yogesh Goel Solutions Engineer Paysys Communications Sdn.Bhd.
94 Suaimi bin Saat Petronas Penapisan (Melaka) Sdn. Bhd.
95 Chong Chung Ming Project Director Prima Properties Management Sdn. Bhd.
96 Eddie Chuah General Manager Quill Group of Companies
97 Izhan Goh Property Director Quill Group of Companies
98 Roshen Security Maintenance Manager Quill Group of Companies
99 Leong Security Maintenance Manager Quill Group of Companies
100 Abdul Aziz Shaari GM Corporate Affairs Setia Haruman Sdn. Bhd.
101 Jumari Mohd Johar N/A Shell Information Technology International

102 Peter EK Tan N/A Shell Information Technology International

103 Yanti Kristina Finance & Procurement Executive SiRESS Labs Sdn. Bhd.