Beruflich Dokumente
Kultur Dokumente
No
This is not No
When i aske Yes peter roberchainchom540-297-2728
Sign on do No ### John BurchYes 8/4/2020 No further action req
Upon mentio Yes Charles Kerweeinnair (434)993-3757 Christy Br Yes ### Notice/Inspection Rep
Staff have No ### Anne Clen Yes 8/5/2020 Education
The cook do Yes 540-958-8192 Rashelly BeYes 8/6/2020 Referral to
Complaint Yi es John Arrington 434.473.3893 Christy Br Yes ### Notice/Inspection Rep
No one wasNo ### Todd R. FoYes ### No further action req
There wereYes Rhonda Edrhonda.l. 4.85E+09
I counted 6Yes Christophecd247.96@ 2.17E+09 Rashelly BeYes 8/5/2020 Referral to
Store full No ### JIm BowlesNo Referral to
8 employeeNo ### Lynn Yes ### Education
There wereYes Anna Bakebaker.m.a 4.34E+09 ### Jim BowlesNo 8/5/2020 Referral to
Owner/oper No
Employee m No ### Rashelly BeYes 8/5/2020 Referral to
Complaint N lo ### Heather StYes 8/5/2020 No further action req
customers No ### Jim BowlesNo 8/5/2020 Referral to
staff persoYes Karen Russo 434.946.5 ### Jim BowlesYes ### Education
No employe No
Bar open, No ### Heather StYes 8/5/2020 No further action req
Customers No ### Jim Bowles Referral to
Business ONo
Business and customeNo ### Emily GuthYes ### No further action req
Business and customeNo ### Emily GuthYes 8/7/2020 Education
bar open No ### Emily GuthYes 8/7/2020 Education
Customers Yes Jim Loughney 434.333.7855
Yes Jim Loughney 434.333.7855 Christy Br Yes 8/5/2020 Notice/Inspection Rep
Yes Jim Loughney 434.333.7 ### Rashelly BeYes 8/5/2020 Referral to
It looked l No
No sign onYes Julie 3 4.35E+09 Rashelly BeYes 8/5/2020 Referral to
None of thYes Sarah Crossls.cby@gm8.03E+09 ### Emily GuthYes 8/6/2020 Education
Yes Rosemary laughingf 434-770-0849
Yes Chris Mills vacactus1 4.35E+09 ### W. BurnettYes 8/4/2020 Education
There was N to
Pictures w Yes Carol Massie 434-664-9 ### Emily GuthYes ### Education
They notifiNo
Every Sunda No
No Rashelly BeYes 8/5/2020 Referral to
There are nNo
EmployeesNo Rashelly BeYes 8/5/2020 Referral to
Ashley KaufYes Ashley Kaufman 540-874-5710 Rashelly BeYes 8/4/2020 Referral to
Sign on do No ### John BUrchYes 8/4/2020 No further action req
No ### Heather StYes ### No further action req
Yes Chris Mills vacactus1 4.35E+09 ### W. BurnettYes 8/4/2020 Education
There is noNo
No ### Emily GuthNo No grounds for action
Yes Chris Mills vacactus1 4.35E+09 ### W. BurnettYes 8/4/2020 Education
No Christy Br Yes 8/4/2020 Notice/Inspection Rep
Sign on do No ### John BurchYes 8/4/2020 No further action req
At least 2 No
The manage No
I'm told anNo
No ### Anne Clen Yes 8/4/2020 Education
No ### Anne Clen Yes 8/4/2020 Education
not wearinNo Rashelly BeNo 8/4/2020 Referral to
5 of 5 empYes John Cole jcoleman1 4.34E+09
A SouthernNo
And the emYes Patrice Gil Pjgilbert7 4.35E+09 ### HS Yes 8/7/2020 No grounds for action
5 of 5 empYes John Cole jcoleman1 4.34E+09
People are No
Business and customeNo Rashelly BeYes 8/4/2020 Referral to
They have Yes Monica Bonsmon@aol.com Yes Referral to
Ms. Demopo Yes Christine Demopoulos609-994-7883
No ### Jim BowlesNo Referral to
I counted nYes Roy Fisher royfisher@ 4.35E+09 Rashelly BeYes 8/4/2020 Referral to
We didn't eYes Justin CumJustinlako 4.35E+09
People were Yes Heather Ryasigler.h@l 4.34E+09 ### W. BurnettYes 8/4/2020 Education
two differ No
They are buNo ### Emily GuthYes 8/7/2020 Education
Customers No
All employeYes Mark Engebmco2020x@yahoo.com
No staff w No
Not requiriNo Christy Br Yes 8/4/2020 Notice/Inspection Rep
No employee No ### Lauryn BurYes 8/5/2020 No further action req
Customers Yes Alicia Cadypony@gmail.com Rashelly BeYes 8/4/2020 Referral to
Complaint N wo
Management Yes Chris Matthias 434-238-6 ### Gary Gillia Yes 8/3/2020 Education
Customers Yes Christophecd247.96@ 2.17E+09
Observed fo No ### Emily GuthNo 8/4/2020 No further action req
There wereYes Jessica Ha Myjamybop4.35E+09 ### Lauryn BurYes 8/5/2020 No further action req
None of thYes Paige Mat r.paigema 3.03E+09 ### Jim BowlesNo No further action req
Customers Yes Alicia Cadypony@gmail.com
No ### Jim BowlesNo 8/4/2020 Referral to
Some custom Yes Suzanne Eaeatonsuza 434-609-4099
Some custom Yes Suzanne Eaeatonsuza 434-609-4099
Wait staff Yes Heath hayslett4@ 4.34E+09 ### Lauryn BurYes 8/5/2020 Education
I asked theYes Heath hayslett4@ 4.34E+09 Rashelly BeYes 8/3/2020 Referral to
Business and customeNo
Business and customeNo ### Lauryn BurYes 8/5/2020 No further action req
Belk in LynNo
Customers No
Only aboutNo ### John BurchYes 8/4/2020 No further action req
5 employeeYes Brent Cald brent.cald 7.04E+09 Christy Br Yes ### Notice/Inspection Rep
I have seenNo Rashelly BeYes 8/3/2020 Referral to
Owner did N no
No sign onNo
No
No
Business and customeYes brian bluntblblunt19 4.34E+09 ### Lauryn BurYes 8/4/2020 Education
No
Owner expre No
My wife wen Yes Quinton Miquintonbm434-665-7 ### Emily GuthYes 8/6/2020 Education
It was made Yes Deseree' E illwritemy 434216-60 ### Emily GuthYes 8/4/2020 Education
InformationYes Jennifer PaJensredgt 3.53E+09
Owner( MrYes D Sharon Sharhoden 8.64E+09 ### HS Yes 8/5/2020 No further action req
The employe No ### HS Yes 8/6/2020 No further action req
InformationYes Jennifer PaJensredgt 3.53E+09
I did not g No
EmployeesNo
ReceptioniNo
Masks wereYes suzanne eaeatonsuza 434-609-4099
Some custoYes suzanne eaeatonsuza 434-609-4099
Today, it Yes Suzanne Eaeatonsuza 434-609-4099
EmployeesYes w Jamie Chrisj.glover05 4.35E+09
Very crowdYes Robin MillsMillsrobm@gmail.co ### Lauryn BurYes 8/3/2020 Education
No customer No ### JIm BowlesNo No further action req
I asked theYes Morlana Wmwheaton 4.35E+09
Postal workYes Rachael StuRachaelstu 5.41E+09
No employee No ### Anne Clen Yes 8/4/2020 Education
One was a Yl es Linda WebLinnwebb@comcast.net
One man, tYes Jackie Jacjones@ 4.34E+09
No
Manager wa No ### Emily GuthYes 8/7/2020 Education
I have repoNo ### Lauryn BurYes 8/5/2020 No further action req
No ### Emily GuthYes 8/6/2020 No further action req
Business and customers ### Anne Clen Yes 8/4/2020 Education
I have repoNo ### Lauryn BurYes 8/5/2020 No further action req
ExperienceNo ### Emily GuthYes ### No further action req
Numerous Yces Nick Hoy nickhoy93 9.2E+09
Sign was poYes Stephanie spinasm@g2.06E+09
Customers No
No masks, N no
Members o No
no employee Yes Rhodna Patterson 434-841-7204
They don't Yes A itsalexney@gmail.com Rashelly BeYes 8/3/2020 Referral to
This is a daNo ### Todd FowleYes ### Education
I work hereYes Christophecd247.96@ 2.17E+09
Bull DaddyNo ### HS Yes 8/5/2020 No further action req
No signageYes Rhodna Mat
rhodnamat 4.35E+09
Business and customeNo
Customers No
Yes John Webejohndwebe 6.32E+09
Yes John Webejohndwebe631 553 9739 Rashelly BeYes 8/3/2020 Referral to
Customers Yes John Webejohndweber1@yahoo.com
No ### Anne Clen Yes ### Education
There is noYes Jessica Jessis122 4.34E+09
previously Yes Dianne Nicdianne.nic 540 586 4123
patient leaYes Dianne Nicdianne.nic 540 586 4123
Nobody (out
Yes Ryan Wall ryanawall 8.44E+09 ### Lauryn BurYes 8/5/2020 Education
There was N
no
No
No
communityYes
m Kim Fosterkimberlee.434.477.5976
Waitress siNo ### Lauryn BurYes 8/3/2020 Education
Yes Leslie Fire leslie1227 4.35E+09
Residents aNo ### Emily GuthYes 8/4/2020 No grounds for action
Business o No
There wereYes Laura Johnalwaysbaw434 421 2077
Yes John Cole jcoleman1 4.34E+09
Waitstaff wNo ### Anne Clen Yes ### Education
Business and customeNo ### Anne Clen Yes ### Education
Manager nor No ### Heather StYes ### No further action req
Explain to No ### Jim BowlesYes ### No grounds for action
No
EmployeesYes a Mike Little healthnut 434-420-5 ### Lauryn BurYes 8/4/2020 Education
Moneta Foo Yes H L Clark HLCLARK1 540.393.0527
1 of the woYes Domenique 540-425-6482
No
The blondeYes Caren Greecarengree 7.58E+09
No
No
No
No ### HS Yes ### No further action required
I have bee Yes Larry Barl barlow@4t423-622-0 ### Lynn Yes ### Education
Customers No
No Mask Piz Yes William G wrgj@comc434 258 11 ### Emily GuthYes 8/6/2020 Education
Females wor Yes Dwayne Rodwayneofr 4.35E+09 ### HS Yes ### No further action required
No ### Lynn Yes ### Education
No
From the co No
There is a Yes Charles Kerweebinnai 434-993-3757
No ### Lauryn BurYes 8/4/2020 No further action req
When I went No
No mask orNo
Yes Kim Fosterkimberlee.434.477.5976
Yes Kim Fosterkimberlee.434.477.5976
At least 20Yes Kim Fosterkimberlee.434.477.5976
No ### Anne Clen Yes ### Education
they have aNo ### Lynn Yes ### Education
More than Yes Tab taboneal@ 5.41E+09 ### John BurchYes 8/4/2020 No further action req
This is the No
People whoNo
This is sec No
The Fresh M No
Multiple cuNo ### JIm BowlesNo Referral to another a
An Employee No
No ### HS Yes 8/5/2020 No further action req
No
All customeYes JIM SHIELDjshields13 513`484`0770
No ### Anne Clen Yes ### Education
No social dNo
Business and customeNo
I asked my Yes Ann RicharArichards 4.35E+09 ### Emily GuthYes 8/6/2020 Education
Business and customeNo
Business and customeNo
No
No
No ### Jim BowlesYes ### Education
EmployeesNo
Customers No ### Lauryn BurNo 8/6/2020 No further action req
The customNo
At least o Yes brent caldebrent.cald 7.04E+09
I made an aNo
I spoke to Yes Santina Knithefivekni 4.34E+09
Half of th No
He asked thYes Jim Bowlesjim.bowles@vdh.virginia.gov
Primarily vNo
Virginia D No ### Anne Clen Yes ### Education
She does no No
The custo Yes Robert Canody 4.34E+09
This is my Yes Mary Hall Mvlcole@g 8.04E+09
Business and customeYes Mary Hall Mvlcole@g 8.04E+09
Customers Yes Pedro pl5h@virgi 4.34E+09
I'm an emplNo
No
There was N ao
Five BelowNo
I asked theYes Carol Pilot cbreezes@ 4.34E+09
I have a pi Yes M Propst meganprop4.34E+09 ### Lauryn BurYes 8/5/2020 No further action req
This is a m No
Photos on FYes Sara Bryanbryantsara33@gmail.com
Many compet No
I saw a pic Yes Shannon Lljmuduke96 4.35E+09
Customers Noa ### Emily GuthYes 8/7/2020 Education
Customers No
I have beenYes Shannon Lljmuduke96 4.35E+09
Yes Nigel Harleynig 4.35E+09
This is the Yes Bobbi keefer.b@l 4.35E+09
This establYes Chris Magetromba@m 5.4E+09
Large grouNo ### Yes ### No further action req
Customers No
3 workers No ### John BurchYes ### No further action req
Yes John Cole jcoleman1 4.34E+09
Many employ
No
Yes Deborah dboothsummers@gmail.com
Maylynn's hNo
Food Lion No
The personNo
Maylynn's hNo
Maylynn's hNo
There is noNo
No
No masks beNo ### Lauryn BurYes ### Education
2 constructNo ### Anne Clen Yes ### Education
No
They are not enforcing this.
I'm concernNo ### Jim BowlesYes ### No grounds for action
This is wh No ### Jim BowlesNo No further action req
Most people adhering but there was a couple that was not. I told a employee to get the manager and he said that he would b
I contactedYes Laura Johnalwaysbaware@gmail ### HS Yes ### No further action req
No
I may haveNo ### Jim BowlesNo No further action req
This morniNo
My server wYes Edith Burn Ediebee55434-485-2286
No
Customers No
Business and customeYes Debbie Agentreddoll@gmail.com
2 emp. NotNo
Emp. Not wNo
An announceNo
Yes Carly Field cfield020@ 4.35E+09
at least 1 Yes brent caldebccaldero 7.04E+09
I asked th No
they shouldNo Christy Br Yes ### Education
Was in theNo
There are cYes Angelo C. ppkaangel 5.4E+09 Christy Br Yes ### Education
Bar has staNo
The employeNo
Under phaseNo
Over half Yes Charles MaCoastermo 4.34E+09
I am appallYes Jessica sta twostantons@netzero.com
Business and customeNo
The sandwiNo
No signageYes Maureen Cmaureen.c434-381-6076
The store iNo
Business and customers
Business and customers
Customers Yes Michael cornfield 434465016i
The owner,Yes Rachel Rnw2404@e5.4E+09
Customers No
This place Yes Robin Kub Robinkubo 5.41E+09
I have obseYes Ann RicharArichards 4.35E+09
No
https://ws No
Yes Charles M Coastermo 4.34E+09
No
There are oNo
No
The employe Yes Christophecmtweel@g304-488-1610
Business and customeNo
I asked an No
No
Resign nowNo ### Jim BowlesNo
No
Business and customeNo
Customers No
Conman waNo Jim Bowles No grounds for action
Bite me. Yes Bite My SaSuckmeoff234-127-5 ### Jim Bowles
Witnessed No ### Jim Bowles
No
I reported Yes Kristen Mokristenwm 4.35E+09
No
Three emplNo
There wherNo
Business and customers
Business and customers
This is a o No
Located onYes Jeff martin Jkstracke 434-401-7308
The store No
Customers No
Myself, myNo
There are oNo
The businesYes Pam Pammpowell@aol.com
EmployeesNo
Give me libNo ### Jim Bowles No further action req
The entire Yes Cynthia KelCkelley@sb4.34E+09
The entire Yes Cynthia KelCkelley@sb4.34E+09
Business and customeNo
I have repoYes Cindy lacy cynder44 434-851-2852
No
The ownerNo h
Dental offi No
While havinNo
Yes Bruce MilbBrububba@4.35E+09
Many custom Yes Elza C ButnTiner@lync434-239-0156
They have p No
Stunned toYes Stephanie Sharlowsi 9.38E+09
Business and customeNo
EmployeesNo b
EmployeesNo b
The sign foNo
No employee Yes David Mino2mikem52@
434-841-7739
This busineYes sarah kenda
saozemko@7.04E+09
EmployeesNo b
Of the multNo
Yes Heather Rya sigler.h@l 4.34E+09
Of the multNo
Customers No
No
Driver, LouNo
The employe No
Business and customeNo
Drivers wearing mask but was told that the kids on bus /Van's do not have to wear mask
No
Customers No
Customers No
Business and customers
At least ei No
Business and customeYes Marco Nistimarconistico@gmail.com
I have beenNo
Several pe Yes Jaclyn Clin Jaclynchri 3.05E+09
Ralph North No
Business and customers
Management Yes Fred Grzybtusie99@h(434) 515-2380
Customers Yes Kimberly Bo kbolinskey@hotmail.com
The number Yes Kimberly Bo kbolinskey@hotmail.com
The number Yes Kimberly Bo kbolinskey@hotmail.com
The cashierYes Charles Kerweebinnai 434-993-3757
Yes nancy westndwest@b434-941-8274
Business and customeYes nancy westmdwest@b434-941-8274
There wereYes Lorene Walwales.lor 757-362-7970
Yes Bruce MilbBrububba@4.35E+09
Cashier waNo
Not enforciYes Alex MannItsalexney 4.34E+09
Not enforciYes Alex MannItsalexney 4.34E+09
All WalmarNo
All WalmarNo Yes Referral to
Customers No
No
I placed anYes Joshua Ca jdcamden@ 540-818-7132
No
I frequent No
They have sYes Ron Heberttaoteron@540-525-5916
There is anYes Maureen Cmaureen.c434-381-6076
This establYes Ron Heberttaoteron@540-525-5916
Manager bda Yes
Staff and c Yes Tim Burnette 434-238-3090
It was made No
Yes Karen Buxttomlin.ka 434-907-1417
Business and customeYes Karen Buxttomlin.ka 434-907-1417
Hand sanitiNo
Playing conNo
Every time No
Wearing ma Yes Karen Buxttomlin.ka 434-907-1417
They are noYes Karen Buxttomlin.ka 434-907-1417
Customers No
Business and customeNo
In the timeNo
No
I went in t No
Every singlYes Shannon tippet28@720-212-7263
Owner is coNo
The employe Yes Carmela foCarmelafo 434-616-1997
A employeeYes Cindy cynder44 434-851-2852
Pharmacy tr Yes Eric Sinicr esinicrope 434-933-8960
Yes Anne SimmJoe69anda 4.35E+09
Business and customeYes Let Waltonlwaltonfor 434 665 4297
No Yes Referral to
No Yes Referral to
Yes Mel allowaGigimoney 4.34E+09
Face masksNo
They are noNo
Open gym No in
Less than 5No
Neither theYes Brenda Harkd4cat@gm
434-525-8247
Customers No c
Staff in ki Yes Mike HutchBuldogman434 258 0092
The VirginiNo
Silverware No
staff is we No
It feels as No
needle withYes Melissa M melissajean73@gmail.com
Kroger is nYes Roger Stourhstoudt@v434-841-7333
3 servers wNo
I spoke wi Yes Ronald D. Lrdlankfor 434-664-9302
None of theNo
3 servers wNo
EmployeesNo
Business and customeNo
The pharmac No
Serving staYes Sophia VittSophia.vit 703-399-4767
The wait stYes Annette Annettedcasey@gmail.com
YOU WORKNo Jim Bowles No grounds for action
None of thNo
Customers No
No
No
No
No
No
No
Business and customeNo
No
I witnessedYes Marilee Bl Mblendowski@yahoo.com
Business and customeYes Karen tomlin.ka 434-907-1417
Customers No
Female empl No
Serving staYes Sophia VittSophia.vit 703-399-4767
Serving staYes Sophia VittSophia.vit 703-399-4767
This is the No
When I callYes Karen tomlin.ka 434-907-1417
No one wasNo
One out ofNo
Jeff Alder No
Waitress s Yes Casey Btvfd30@hotmail.com
The personNo
Customers Yes Connie Th connie3so 4.34E+09
All three No
both employ Yes Jenny Ferrejen.ferrel 8.04E+09
employee aYes Jenny Ferrejen.ferrel 8.04E+09
Business and customeNo
Get a Life No ### Jim Bowles No grounds for action
EmployeesNo
Business and customeYes Neal Tosi actorrva@(434)258-5269
There wereYes Katie kgatzke4239@gmail.com
Not sure i No
Business haYes Ashlynn C Ashlynnannwatson@gmail.com
The store hYes Emily Gatz Eagatzke3 4.35E+09
No sign re No
How long is Walmart and other stores going to keep allowing people to shop with no mask. It's totally uncalled for. They ne
At the BedNo
I was very Yes Amanda WAccpepper 4.08E+09
EmployeesYes Judy Nessejnessen@hotmail.com
Business and customeNo
Customers Yes Nat Ostroff (410) 458-9532
Not followiYes Nat Ostroff (410) 458-9532
No employe No
No
Customers No
Even with aYes Cindy cynder44 434-851-2852
Also a custYes Cindy cynder44 434-851-2852
Customers Yes Cindy cynder44 434-851-2852
Non of theYes Wesley Kinlilweslms@ 4.35E+09
Non of theYes Wesley Kinlilweslms@ 4.35E+09
Didn't evenYes Connie Th connie3so 4.34E+09
Would not No
This complaYes Carol Puckec.puckett@804-292-4278
Express LanNo
Hostess had Yes Tammy overstree 5.41E+09
There was Yes Melissa Erimerickson 4.34E+09
The ownerYes Marisa Jonallfourjon 4.34E+09
The busineNo
Still no ma No
NO EMPLOY No
Stayed opeNo
Curbside s No
Told by maYes Jill auntjill1@ 4.35E+09
No
I have not No
Less than Yes Betty Bettyskee 8.04E+09
No shirts i Yes Barbara Habnhansen@434 8064364
Yes Cindy cynder44 434-851-2852
Even with aYes Cindy cynder44 434-851-2852
Colleague tNo
I observed No
Yes Jim Huffmajhuffman@ 5.41E+09 ### Anne Clen Yes ### Education
Two peopleNo
Business and customeNo
The counter No
Individual Yes Ashley Catlashley.cat 8.04E+09
I spoke to Yes Santina Thefivekni 434-444-2940
No ### HRS Yes ### No further action required
Nurse doing Yes Sarah wilkinson 434-826-0953
There are sNo Jim Bowles No further action req
There is noYes Charles MaCoastermo 4.34E+09 ### Lauryn BurYes ### Education
Most employ No
https://w No
I put in an Yes Susan Ollintimandsus 2.41E+09
I reported Yes Susan Ollintimandsus 2.31E+09
You communi No Jim Bowles No grounds for action
Yes Charles MaCoastermo 4.34E+09 ### Emily GuthYes ### Education
Business and customeNo
Out of the Yes Melora KorMkordos@s
202-406-0 ### Wayne BurYes ### Education
I know the No ### HS No ### Education
They were N no Jim Bowles No grounds for action
No
No
Only aboutYes Ashley Catlashley.cat 8.04E+09
Maybe onlyYes Anna Bakebaker.m.a 4.34E+09
When I spoYes Anna Bakebaker.m.a 4.34E+09
The waitingNo
Walmart has No
Business and customeNo
The resturaNo
Shes telli No
Business and customeNo
While I undYes Allegra He allegrahe 434-384-4819
No employe Yes Marco Nistmarconist 9.17E+09
Business and customeNo
no one wasNo
no one wasNo
None of theYes Sarah Bonnsjbonner1 434-851-0745
Preparing fYes Sarah Bonnsjbonner1 434-851-0745
The lap pooNo
The lap pooNo
Wait staff No
The lap pooNo
It's actual Yes Tim RitcheTimRitche 5.4E+09
2 EmployeeNo
Business and customeNo
Wait staff No
No
EmployeesNo
I registere Yes Berlyn Wesbwest96@v7.04E+09
This is a s Yes Berlyn Wesbwest96@v7.04E+09
I registere Yes Berlyn Wesbwest96@v7.04E+09
I wrote theYes Berlyn Wesbwest96@v7.04E+09
EmployeesYes Lexie Mall lexie.mall 5.4E+09
Yes Cindy cynder44 4.35E+09
Curb servi No
No
No
There is a No
The employe No
Yes Bill Sykes billsykesc 7.57E+09
Yes Mark Deis mark.deis@4.34E+09
Business and customeYes Mark Deis mark.deis@4.34E+09
also no sig Yes Mark Deis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
people alsoYes Mark Deis mark.deis@4.34E+09
people drinYes Mark Deis mark.deis@4.34E+09
Wanted to Yes Mark Deis mark.deis@4.34E+09
wanted to Yes Mark Deis mark.deis@4.34E+09
at drive t Yes Mark Deis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
not followiYes Mark Deis mark.deis@4.34E+09
Business and customeYes Mark Deis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
allowing peYes Mark Deis mark.deis@4.34E+09
Business and customeYes Mark Deis mark.deis@4.34E+09
displays in Yes Mark Deis mark.deis@4.34E+09
Buffet was Yes Mark Deis mark.deis@4.34E+09
Owner callYes Mark Deis mark.deis@4.34E+09
not wearinYes Mark Deis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
also allow Yes Mark Deis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
Some weariYes Mark Deis mark.deis@4.34E+09
EmployeesYes s Mark Deis mark.deis@4.34E+09
EmployeesYes Mark Deis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
no hand san Yes Mark Deis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
still using Yes Mark Deis mark.deis@4.34E+09
Yes Mark Deis Mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
Yes MarkDeis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
Yes MarkDeis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
Yes Mark Deis mark.deis@4.34E+09
People were No
Yes ECR budleeboy@comcast.net
When I seeYes Pam Giovane
pammygamh 4.35E+09
Over half tYes Pam Giovanpammygamh 4.35E+09
No
Yes Nathan Albnaytinalbe 434.426.3719
Business and customeNo
Yes Carroll Pilot (434)384-3350
One employ Yes Charles Kerweebinnai 434-993-3757
Customers No
No
No
The pool staff is not doing anything to lower s
Second visiYes Declan PratDeclan@glo4.35E+09
Yes Declan PratDeckan@glo4.35E+09
When we tolYes Charles Kerweebinnai 434-993-3757
Business and customeYes Nick HudsoNhudson36434-616-1249
The churchNo
Floods of pNo
When told Yes
a Charles Kerweebinnai 434-993-3757
A couple ofNo ### Jim Bowles No grounds for action
I used the Yes Kristen Mokristenwm 4.35E+09
Not a sing Yes Kristen Mokristenwm 4.35E+09
Business and customeYes Brynn Beliketink 4.34E+09
Ralph NorthNo ### Jim Bowles No grounds for action
They were Nao
Business and customeNo
They were Nao
NAZI!!!! No
God will keYes Bob Good info@good(434) 226-0795
No
At least haYes Marisa Jonallfourjon 4.34E+09
Jerry FallwNo
No one wasNo
EmployeesNo
They held gNo
None of thYes Jason Andejaa0620@y434-942-4709
The staff mYes Sarah Bonnsjbonner1 434-851-0745
Free peopleYes Nunya Fukkenbiznus 555-555-5 ### No further action required
No
Have we becNo Jim BowlesNo No grounds for action
Hair dresseNo
I have bee Yes Anna Bakebaker.m.a 4.34E+09
none of th No
employeesNo
Many religiNo
I was weariYes Susan Ollintimandsus 240-751-0128
Business and customeYes Ralf 8.05E+09 ### Jim Bowles No grounds for action
stay out ofNo ### Jim Bowles No grounds for action
The entire No
Obama sucks No Jim Bowles No grounds for action
Go fuck yoNo Jim Bowles No grounds for action
Customers No Jim Bowles No grounds for action
Neither emYes Brittany C brittanyc 7.04E+09
Signage was Yes Brittany C brittanyc 7.04E+09
No employee Yes Brittany C brittanyc 7.04E+09
No employee Yes Brittany C brittanyc 7.04E+09
Both outdoNo
I heard so Yes Amanda Saamanda@th 434-851-5552
There are sNo Jim Bowles No further action req
Customers No
Business and customeNo
Business and customeNo Jim Bowles No grounds for action
There are sNo Jim Bowles No further action req
Walmart not No
Hair salon-No
They were N ao Jim Bowles No grounds for action
NorthhamsNo c Jim Bowles No further action req
Business and customeNo
Business and customeNo
Upon entering the building I was the only person wearing a mask the entire time I was there. Their reasoning was "we work to
This snitchNo Jim Bowles No grounds for action
I would lik No ### Jim Bowles No further action req
This is des No Jim Bowles No grounds for action
Nope. No Jim Bowles No grounds for action
'MURICA No Jim BowlesYes No grounds for action
No server wNo ###
The manager No ### Gary Gillia Yes ### Education
There wereYes James Perrperry84@a910-616-9324
I'm a lifel No Jim Bowles No grounds for action
No masks! No Jim Bowles Referral to another a
They did not clean between patients in waiting rooms ### Kyle Mulle Yes ### Education
They were N fo Jim Bowles No grounds for action
I spotted aYes Jeremy 8.04E+09
No
No
When I aske No
When I askNo
protesters No Jim Bowles No further action required
Customers No
No Jim Bowles No grounds for action
Business and customeNo
No sanitatiNo
When told Yes
t Charles Kerweebinnai 434-993-3757
There wereYes Molly Dep harringto 267-262-3933
I heard so Yes Amanda Saamanda@th
434-851-5552
can somewha No Jim Bowles No grounds for action
Maybe 25%No o
Over 100 pNo
Some emplo No
The ownerNo i
Pool is not No
No
Business and customeNo
Most custom No
Eat shit an No Jim Bowles No grounds for action
she is acti No
I had an apYes Cindy Myerdachsiesm 386-478-6565
The gym mac No
No Jim Bowles Referral to another a
No
No
Business and customeNo
No
Jubilee FamYes Cynthia HarCynharis6 434 229-2127
The churchNo
Business and customeYes Mike mikeshetl 8.05E+09
I was the oYes Mike mikeshetl 8.05E+09
Servers ha Yes Ann Chafinteechn2nd 4.35E+09
Business and customeNo
Governer No Yes Fuck You@gmailNortham Jim Bowles No further action req
No one wear No
Business and customeNo
Business and customeNo
this establ No
This busineNo
Business and customeNo
Establishme No
Customers No
Yes Dylan dperryk98@gmail.com
The waitresNo
Yes Victoria M torimatto 4.34E+09
None of theNo
The pool opNo
Fuhrer NortNo Jim Bowles No grounds for action
About 40%Yes Heather Qulook.aska 4.34E+09
I witnessedYes steven collsrcollins8 434-473-3667
Here is somNo
Ralph North No
Overlord No No Jim Bowles No grounds for action
EmployeesNo
Fuck you No Jim Bowles No grounds for action
You're a C No Jim Bowles No grounds for action
This churchNo
They were Ywes Elizabeth lizbeth61 4.34E+09
35 people wNo
No
Business and customeNo
Very limiteYes Olivia 4.34E+09
No
No
Specify ageFollow up information:
Spoke with the owner about the requirements of the EO.
atherings without masks or distancing and then infiltrate our community like cockroaches.
Spoke by phone with owner - Lou Thornsbury who stated he was not completely familiar with the current EOs as th
No further action req Complaint came through the system today, but the observation was made on 1/14 over 2 weeks ago. Spoke by pho
Referral to another agency
No grounds for actionDuplicate Complaint
Spoke by phone to Angel Moore 540-682-0586. She was appointed as COVID Mgr at their location, but after they re
No further action req Called establishment. Spoke with management. Informed of complaint. They stated OSHA had been out and obse
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
No grounds for action
No grounds for actionSpoke with the owner, unfounded complaint, I have personally witnessed signage & proper mask usage.
I spoke with who I assume was the owner of the establishment on the phone. The owner was able to recall the inte
Unable to determine store location
Called and spoke with Sharneeta. She stated exactly what the complaint stated was true as far as she knows, howe
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req I spoke with one of the managers at this PetSmart location on the phone. I read the complaint to the manager and
No grounds for actionFederal agency
No grounds for actionFederal agencyt
Called Manager Charles Vitt. Read complaint to him. Manager confirmed that they had one employee who tested
VDACS (Va Dept. of Agriculture and Consumer Services)
Reminded about guidelines for customers and employees. Sent copies of EO 72 and Phase 3 Guidelines. Inspection
I spoke with one of the managers of the establishment on the phone. I informed her about the complaint and read
VDACS (Va Dept. of Agriculture and Consumer Services)
Spoke with manager regarding the social distancing issues. Due to previous visits the location had successfully mark
No further action req Spoke by phone with constituent 1st to confirm details then spoke by phone with Store Mgr. - Adam Rece who stat
No further action req Called and spoke with owner. He stated that they did have two employees who refused to wear masks due to the lo
No further action req Spoke with owner Walt Carey who stated that he does have a sign that states the governor has mandated masks be
No grounds for actionFederal agency
DPOR (DeptSpoke with the constituent who mentioned other concerns in sanitation practices at this establishment.
See site visit details from #65610
No further action req Spoke by phone with Mgr. - Tammy Tomlin who stated that the teacher's mother called in to say that her daughter
See site visit details from #65610
No further action req Spoke by phone with Mgr. - Tammy Tomlin who stated that the teacher's mother called in to say that her daughter
See site visit details from #65610
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Spoke by phone with Pastor Chris Walker and as we discussed this is a similar complaint to #55283 from 11/23/20 t
No further action req Not enough information in complaint to follow up with anyone at Liberty. Closed out per Jim Bowles,
No further action req Spoke with Steve Kidd who was the constituent who filed the complaint. Steve said that there were about 3 employ
I did a routine inspection of this establishment 1/19/2021. At that time, I covered all current guidelines from Execu
I spoke with Madison who is the office manager on the phone. I informed her about the complaint and asked what
VDACS (Va Dept. of Agriculture and Consumer Services)
No grounds for action
No further action req Can not find company or company contact information under the name listed in the complaint.
VDACS (Va Shared particular comments with the corporate contact to verify protocols and procedures were followed
VDACS (Va Dept. of Agriculture and Consumer Services)
Called 1/19/2021 and spoke to Manager Jason Fox. Read him the complaint and asked him if he was aware of this
Discussed proper EO guidelines with mgr.
Called Owner John 1/20/2021. Discussed some of the things they had done since Mark and I visited them for the la
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
No grounds for actionI conducted a virtual inspection the same day this complaint was made and all employees had been wearing masks
No further action req 01-15-21 Left Voicemail message for Billy Powell at 3:30 regarding mask complaint and sign indicating his dislike of
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Phone call to establishment. Explained the complaint. Owner states all are wearing masks. They are bleaching the
I spoke with the manager on the phone about the complaint regarding inconsistencies in mask wearing with emplo
DHP (Dept of Health Professions)
No further action required
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req I spoke with the manager Jocelyn on the phone regarding the complaint about 6 people walking into the store toge
Spoke by phone with Owner - Todd Ramsey who stated that he did not have symptoms of COVID and had not been
Spoke by phone with Owner - Jared Hesse who stated he was not wanting to turn away paying customers by requir
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
No grounds for actionSpoke with manager, Lindsey. She stated gloves are only required in food prep areas which cannot be seen through
Spoke by phone with Store Mgr. - Mary Moore who stated that they are seeing around 75% compliance to mask po
VDACS (Va Dept. of Agriculture and Consumer Services)
Spoke with Owner - Lanette Lucado who was not aware they were categorized as exercise, but thought they fell un
No further action req Spoke with Krista who is a part of management at this location. Krista said that the hotel has signs posted on every
Spoke by phone with owner Mark Dalton who stated they currently have 3 employees out with positive tests and h
No further action req I spoke with the manager Casey on the phone regarding complaints about the pharmacist and other employees in t
VDACS (Va VDACS contacted corporate manager to discuss polices and procedures following reports of positive employees, Em
No further action req I spoke with Zeke, who is located in the Blacksburg office and informed him about the complaint received. Zeke said
No further action req Phone call to establishment. Completed a virtual inspection. Observed mask usage by employees. Observe mask P
VDACS (Va Dept. of Agriculture and Consumer Services)
Spoke by phone with Mgr. - Ben Rogers who stated he thought that the partition would meet the requirement. I ex
Spoke by phone with Mgr. - Ben Rogers who stated he thought that the partition would meet the requirement. I ex
No further action req Phone call to establishment. Spoke with management. Explained complaint. They stated customers were sitting a
VDACS (Va Dept. of Agriculture and Consumer Services)
Called 1/19. Was told to call back when owner was available. Called 1/20. Spoke with cashier and discussed compla
No further action req Phone call to establishment. Spoke with manager. Informed of complaint. Was told "currently everyone is wearin
There is no phone number listed on their Facebook page but there was an email listed. I have sent her an email listi
This is the first complaint that I could find for Lola's in RedCap. 1/11/2021 - Called Juan Herrera, Owner/Manager a
VDACS (Va Dept. of Agriculture and Consumer Services)
Reached out to owner and reminded on the requirements. Emailed copy of EO 72. On previous site visits for compl
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req No violation in this complaint.
No further action req See complaint #62177
I spoke with one of the managers on the phone regarding the complaints about employees not wearing masks. The
Spoke by phone with Pam Rothgeb - Director of Operations who stated that they take the policy very seriously and
Spoke by phone to Vickie Smith - HR Mgr. We have had 2 previous complaints against Beacon, but since this one wa
No further action req Spoke by phone with Chuck Burke from TSA in Richmond who supervises Lynchburg and 6 other airports in our regi
Spoke with Bill Hall and explained that businesses have the right to refuse business to someone who is not wearing
Spoke with one of the managers on the phone regarding the 2 positive cases and mask wearing. The manager was o
No further action req Spoke by phone with owner Homer Justis and he said his employees dealing with customers know they are suppose
Notice/Inspection RepConducted a site visit and observed patrons and staff within the building. The facility was observed for two days du
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Spoke with Mgr. Adam Peak who stated that only part of the facility where customers are allowed is the drop off ar
DOLI (Dept. of Labor and Industry)
Spoke with one of the managers, Maria on the phone regarding social distancing and mask wearing in fitness classe
No further action req 1/6/21 - Phone call to establishment. Spoke with Manager on Duty. Informed of complaint. He stated several peo
No further action req Spoke with Shirley Beth (neighbor) who gave details on the situation. Shirley said that she did not know anyone's na
No further action req Spoke by phone with Mgr. Gary Robertson who was frankly puzzled by the complaint. He stated that they "clean all
Spoke with the mgr......he stated all employees wear masks, but would address the issue.
Site visit. Two employees working, both were wearing facial coverings. Left a copy of EO72.
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
Notice/Inspection RepConducted a site visit and observed patrons and staff within the building. The facility was observed for two days du
No further action req Email communication with lodge. They reviewed the camera footage. It appears that they had 50 people at a time
No further action req 1/5/21 - Site visit. Went through drive through. Observed employees wearing masks improperly (below nose). Exp
No further action req Mrs. Hunt's husband Sam returned my call. I asked Cali Anderson; COVID-19 epidemiologist here, to join in on the c
Notice/Inspection RepA NOAV was issued. This is not an EO complaint but a food program complaint.
No further action req Site visit. Observed employees of Subway and Apple Market wearing masks properly.
No grounds for action1/6/21 - Phone call to manager. Left a message about complaint. (We do not have a limit on the # of cars in a park
No further action req 1/6/21 - Phone call to manager of establishment. We had talked about a confrontational situation they had over th
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
1/5/2021 - Went to facility with Mark Miller and spoke to Manager Tonya Poe. At the time of arrival, both Tonya P
1/5/2021 - Went to facility with Mark Miller and spoke to Manager Tonya Poe. At the time of arrival, both Tonya P
No further action req Spoke with the manager on the phone regarding the complaint about employees and customers not wearing masks
No further action req Spoke by phone with Jason Tyree - HR Mgr. who stated that this complaint is completely false other than the fact th
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Spoke with one of the owners on the phone regarding the complaint about employees not wearing masks and own
No further action req Spoke by phone with Jason Schonfelder, who returned my previous calls to Matt Willmington. He reviewed the pro
No further action req Site visit. Observed front desk employees not wearing masks. Corrected During Inspection. Gave access to EO72.
No further action req Spoke by phone with Brandon Ashwell - Asst. Mgr. (Store Mgr. - Neil Prager is on vacation) who stated they have be
No further action req Spoke with a manager regarding the complaint of employees and customers not wearing masks or social distancing
No further action req Site visit. Observed employees of Subway and Apple Market wearing masks properly.
No further action req This complaint is a duplicate of 60359 likely entered in error and addressing the same concerns. I spoke with Jessie
No further action req Spoke by phone with Jessie Garcia - Store Mgr. who stated that the Guitar techs are spaced apart to allow social dis
No further action req Phone call to establishment. Informed of complaint. Asked what their mask policy is. "To wear over nose and mou
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Spoke with management on the phone about mask wearing among employees and customers. Management said th
No further action req Spoke with Constituent and they stated that mask compliance was ~10% and rows were not blocked off to allow so
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Called the store and spoke with the manager regarding the complaint about employees and customers not wearing
No further action req Spoke by phone with acting Mgr. - Tammy Mason who stated that all employees are required to wear masks in the
No further action req Spoke by phone with Mgr.- David Thomas who stated they do have signage up regarding masks and also have free
1/11/2021 - Mark Miller and I visited establishment and toured restaurant, which is primarily a Hibachi table/Sushi
Notice/Inspection RepConducted site visit/routine inspection. Observed only drive thru employee wearing mask. Manager stated they we
Referral to another a Sent to Nancy Hunter at DSS who also copied Jennifer Stokes at DSS on this complaint since they handle ALFs.
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Phone call to establishment. Informed of complaint. Tables are 6 ft. apart. They are not having parties. They rece
No grounds for action
Referral to another a Spoke with Loletha Smith at Licensure and Certification and have forwarded this to her to determine whether it goe
Called Manager Jeffrey Ezell on 1/4/2021. Read him the complaint and the date and explained that there was no ti
No further action req Spoke by phone to store manager Eddie Chapman who stated it is store policy that all employees wear masks while
Spoke with the owner on the phone regarding the complaint about her refusing to wear a mask, practice social dist
No further action req 12/30/20 - Phone call to establishment. No answer. Sent an email requesting a return call. HRS 12/31/20 - Return
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
Called and spoke to Manager Heather on 1/4/2021. Complainant stated that issue was at 10:53 PM on 12/22/2020
Site visit, informed mgr. of complaint, advised EO requirements.
DOLI (Dept.DOLI has been in contact with Winey Chicks Boutique following up on complaints. They made a visit to them on the
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Spoke with one of the athletic directors of Liberty University and informed them about the complaint. We discussed
No further action req Matt Willmington from TRBC returned my call today and he confirmed that they are doing all they feel they can wit
Spoke with the manager on the phone regarding the complaint about employees and customers not wearing face c
No further action req Phone call to establishment. Spoke with management. "Masks are worn while in the building. When managers are
No further action req Spoke by phone to Store Mgr. - James Tinsley who stated that they do have a sanitizing station with free masks righ
VDACS (Va Dept. of Agriculture and Consumer Services)
No grounds for actionVisited property 12-21-2020, property was vacant, facility closed, commercial property sale sign posted on lot. Like
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Spoke with Marie Faircroft - acting Store Mgr. who stated it is their policy to wear masks. Constituent did state that
Called Ana Aguirre, Manager, 12/22/2020. This is the first RedCap complaint that I can see for this location. Read t
No further action req Spoke with Marie Faircroft - acting Store Mgr. who stated it is their policy to wear masks. Constituent on 58451 did
VDACS (Va Dept. of Agriculture and Consumer Services)
Emailed owner copy of EO 72 for reference.
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Phone call to establishment. Spoke with management. "Mask worn while in the building. When managers are in th
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Spoke with one of the managers on the phone regarding the complaint about employees and customers not wearin
I conducted a site visit/routine inspection. I spoke to the manager regarding the complaint and employee mask usa
No further action req Phone call to establishment. Explained complaint. Informed that EO72 requires masks of all employees in the esta
No further action req Spoke with one of the shop associates about their mask wearing. The shop associate said there are strict policies fo
No further action req Vicki Smith - VP of HR was on Vacation, so spoke by phone to Susan Krantz - Sr. VP of Operations. She stated that m
VDACS (Va Call to firm manager - confirmed store was closed during the evening and a company was contracted to clean and s
Discussed proper mask wearing & social distancing with regard to table spacing with the mgr.
No further action req 12/21/20 - Phone call to establishment. No answer. 12/30/20 - Phone call to establishment. Spoke with managem
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Observed 1st window employee w/mask below the nose. Observed 2nd window employee w/mask correctly worn
No further action req Spoke by phone w/ Renee Eagle - HR Mgr. and she stated that they were not aware of the specifics regarding mask
I did a routine inspection of this restaurant right before I received this complaint via email on 12/15/2020. When I
Notice/Inspection RepConducted a site visit and observed that staff were wearing masks at the time of the inspection. Tables were spaced
No further action req Spoke by phone with both Stephanie Chapman - Office Mgr. and Lynn Barclay - Administrator. Lynn stated that the
Spoke with the store manager on the phone and discussed the elements that were discussed in the complaint. 1) T
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Spoke by phone with Pastor Brian Warren who stated that they have mask signage up and hand sanitizer and mask
Spoke with 2 of the managers/owners on the phone regarding complaints about employees not wearing masks. Th
No further action req Spoke by phone with Kevin Davis - Sales Mgr. who stated that company policy is for all employees to wear masks w
Site visit. Cashier wearing masks. Only customer in building was wearing mask. Discussed new Executive Order with
No further action req Visited facility because of 3 complaints (55919, 55788, 55930). Establishment not open at time of inspection. Left i
VDACS (Va Dept. of Agriculture and Consumer Services)
Notice/Inspection RepSpoke with manager regarding complaint on the facility. The manger was aware that some customers do not wear
VDACS (Va Dept. of Agriculture and Consumer Services)
Called, the pick up area is a "bottle neck", I've discussed this previously. Mgr. stated they would address employee
Conducted a site visit/routine inspection. During the inspection customers were wearing masks and socially distanc
VDACS (Va Dept. of Agriculture and Consumer Services)
Notice/Inspection RepSpoke with manager regarding complaint on employees not properly wearing masks as required. At the time of the
No further action req Site visit. Discussed complaint with management. Informed of EO72 which now states all employees must wear a
No further action req Phone call to establishment. Explained currently only customer facing employees need to wear a mask. Informed o
No grounds for actionFederal property
No grounds for actionThis event occurred many weeks ago.
Mgr. stated all employees are wearing masks as required by the EO.
DOLI (Dept.Conference call with Pres. Greg Morris, HR Mgr. Gayle Davis, and Joe Brandt (Sales). They stated that employees we
DOLI (Dept.Kyle Mullen and I made a visit to Monogram Love to discuss the complaints about employees not wearing face cove
VDACS (Va Dept. of Agriculture and Consumer Services)
DOLI (Dept.Conference call with Pres. Greg Morris, HR Mgr. Gayle Davis, and Joe Brandt (Sales). They stated that machines are
Spoke with the manager on the phone regarding the complaint about an employee not wearing a mask. The manag
Notice/Inspection RepSpoke with manager regarding the complaints on file. Discussed the new EO72 and need for all employees at all tim
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
Spoke with the mall manager on the phone regarding the complaint about the mall Santa. The manager said that th
See complaint #55045
No further action req Spoke with the assistant manager on the phone. The assistant manager said that they are very strict on masks polic
No further action req Though this complaint has a later number, it is dated earlier than the other 2 I have spoken to Mgr. Bill Singleton ab
Site visit. Cashier wearing masks. Only customer in building was wearing mask. Discussed new Executive Order with
No further action req Phone call to establishment. Informed of complaint. Discussed EO72. Informed the social gathering limit is now 10
No further action req Spoke with one of the managers on the phone regarding the complaint about employees not wearing face covering
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req I spoke with Dr. Robert Arnold - Supt. of Schools for Amherst Co. and though he is not in authority over them, he is
No further action req 12/18/20 - Sent email of complaint to owner. HRS 12/30/20 - Sent follow-up email to ensure owner received the fi
Sent owner copy of the new Executive Order and discussed new changes that now require all employees to wear m
No further action req Though this is the 2nd complaint within a week, this one occurred on the day I spoke with the Mgr. - Bill Singleton.
No further action req Sent an email to the District Manager for Dairy Queen informing of the complaint and EO 72. Phone call to compla
Notice/Inspection RepSpoke with manager regarding the complaint of employees not quarantining. The facility must have no employee, w
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Spoke by phone to owner Fleming Naff who stated that she has been clear with all employees regarding mask polic
DHP (Dept 2 complaints have been filed regarding this practice. I have sent both of them to DHP. I have also called and left 2 m
No further action req Spoke with Tammy Abbitt who filed complaint and she said those in direct contact with her wore masks, but a grou
No further action req Spoke with owner Tanya Gordon and sent her page of EO72 pertaining to her business. She stated she is very strict
DOLI (Dept.Sent this complaint and all others that we have received from both locations (River Ridge Mall and Bedford County)
No further action req We have been in continued communication with the owner of this establishment. The establishment is doing their
No further action req Spoke with one of the managers on the phone. The manager said that all stylists wear masks and follow executive o
No further action req Phone call to establishment. Explained complaint. Informed he was not in violation at the time of the complaint. I
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Attempted to reach Constituent 3 times by phone and left VM each time, but no return call. Spoke with Mgr. Joe W
I conducted a site visit/routine inspection. There was only one employee working at the time and she was wearing
See complaint #55089
Spoke with a manager on the phone regarding the complaint about employees not wearing face coverings. The ma
See complaint #55089
No further action req Spoke with Erica Berg - Asst. Mgr. and she stated that Store Mgr. Tevin Jones spoke with employees on 12/8/20 reg
Spoke with Vickie Smith; VP of HR. She stated that they have kept their lobbies open, but do require employees to
No further action req Spoke with a manager on the phone about the complaint received about customers not wearing masks. The manag
No further action req See complaint #54110
No further action req Spoke with the manager on the phone regarding complaints about customers not wearing face coverings. The man
VDACS (Va Dept. of Agriculture and Consumer Services)
Stopped by the facility and discussed issues with customers not wearing masks. Updated guidance on EO 72 and th
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Spoke with the Mgr. - Kevin Wilmouth who stated that they had started wearing masks as of 12/7/20 due to local n
Notice/Inspection RepConducted a site visit and observed that the majority of patrons were properly wearing masks as required. Manage
No further action req Spoke to manager on duty, Elizabeth. She stated that they have signs on the door and all employees are required to
No grounds for actionSpoke with the manager, he stated he would review the complaint with the shift leader for this day. He stated emp
No grounds for actionSpoke with the owner, he stated customer facing employees have been wearing mask.
No further action req I conducted a routine inspection at this facility. During the inspection I spoke to the manager about the complaint.
No further action req 12/8/20 - Phone call to establishment. No answer. HRS 12/9/20 - Phone call to establishment. Spoke with employ
No further action req 12/8/20 - Phone call to establishment. No answer. HRS 12/9/20 - Phone call to establishment. Spoke with employ
Spoke with one of the managers on the phone regarding the complaint about employees and customers not wearin
Notice/Inspection RepConducted a site visit and observed that the majority of patrons were properly wearing masks as required. Manage
No further action req Spoke with Store Mgr. Tevin Jones who stated he is aware of the policy and the company promotes the policy and s
VDACS (Va Dept. of Agriculture and Consumer Services)
Spoke with River Ridge mall management regarding the complaints about mask wearing and social distancing polici
No further action req 12/8/20 - Phone call to establishment. Left a message. HRS 12/9/20 - Phone call to establishment. Spoke with ma
No further action req Spoke to manager on duty, Elizabeth. She stated that they have signs on the door and all employees are required to
Left messages for District Manager listed in file, Steve Vasquez, 12/7/2020 and 12/8/2020. An Adam Kushner who
Spoke with owner Janice & Store Mgr. Tamara regarding proper quarantine procedures and provided copies of EO 6
Spoke with owner Janice & Store Mgr. Tamara regarding proper quarantine procedures and provided copies of EO 6
Spoke with owner Jenee Welsh who stated she is the only person staffing that location most of the time and that sh
Spoke with one of the managers about the complaint regarding the cashier not wearing a mask. The manager said t
No further action req 12/7/20 - Phone call to establishment. Spoke with manager. Discussed how to properly wear a mask. Verified ow
Called facility and spoke with front of house manager, Debbie. Discussed complaints. She stated that all employees
Spoke with Store Mgr. Jessie Garcia and she stated she has two employees with asthma who normally do not wear
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Spoke with Michelle Davis - Operations Mgr. and she stated that their office is a 2800 sq. ft. building with no more t
No further action req Spoke with the manager on the phone regarding the complaint about customers not wearing face coverings. The m
See complaint #53879
Spoke with the owner on the phone regarding the complaints about employees not wearing masks. The owner said
Spoke with the manager on the phone regarding complaints about individuals not wearing/enforcing mask wearing
No further action req Phone call to establishment. Explained complaint. Instructed to wear mask over nose and mouth. Instructed to w
No grounds for actionI spoke to the complainant over the phone. Employees that were serving customers were wearing masks. We talke
12/4/2020 - Left voicemail for Troy Cooper, President. 12/7/2020 - Spoke to David Watson, Regional Director of Op
No further action req Phone call to establishment. Instructed employees in the customer facing areas to wear a mask over nose & mouth
An on site visit was conducted by VDH and ABC. The facility appears to be following the orders. Employees were we
No grounds for actionI believe that this complainant is referring to the Board of Supervisors not the school board.
Spoke with a manager on the phone regarding the complaint about an employee not wearing a mask and coughing
No grounds for actionCould not determine which location the complainant was referring to.
No further action req Conducted a site visit. Most customers were wearing facial coverings, masks are provided. At the food lines: saniti
VDACS (Va Dept. of Agriculture and Consumer Services)
Discussed complaint with owner. She stated she tries to keep mask on at all times, may have pulled down to speak
We made a visit to the location in River Ridge mall. While we were there the employee on duty was not wearing a m
Spoke with one of the owners on the phone about the complaint regarding employees not wearing masks and the S
Spoke to Stephanie Sweat, principal. She stated that the students and teachers do not wear face coverings while in
When we made a visit, we observed that all employees were wearing face coverings and following social distancing
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Federal property; state requirements don't apply.
Spoke with a manager on the phone regarding the complaint about an employee having a mask hanging off of her e
No grounds for actionSpoke w/ manager. There is no congregation at the bar area. Employees are wearing mask. Signs are in place for cu
VDACS (Va Dept. of Agriculture and Consumer Services)
An on site visit was conducted by VDH and ABC. We discussed the following: complaints and how they are trying to
Notice/Inspection RepDuring the site visit the staff were improperly wearing masks by having them below the nose or around the chin. Tw
No further action req I spoke with our COVID-epidemiologist and VDH representatives conducted a site visit after receiving an influx of po
An on site visit was conducted by VDH and ABC. We spoke to Ron Denton about the complaints and ways they are t
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va During previous inspections, EHS observed signs posted on door. Masks for free and for sale for customers. Plastic s
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
Called Owner Jim Beck 11/30/2020. Told him there was very little information with the complaint, just the date and
VDACS (Va Dept. of Agriculture and Consumer Services)
Phoned Manager Alex. Reminded him that wearing masks was not enough and that employees needed to wear the
VDACS (Va Dept. of Agriculture and Consumer Services)
No grounds for actionSpoke with the manager, they have signage, are limiting the number of people in the building. I suggested limiting t
VDACS (Va Dept. of Agriculture and Consumer Services)
No grounds for actionFederal facility
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
No grounds for actionManager stated they had a customer who was "unruly".....to the point of being threatening. They offer mask, hav
Spoke with a manager/owner on the phone. He said that all employees wear masks when customers are in the buil
No further action req See comments from complaint made on 12/2. Site visit made on 12/7/2020.
Notice/Inspection RepResponded to the complaint by making a site visit. Upon inspection the facility staff were wearing masks (@ ~1130)
VDACS (Va Dept. of Agriculture and Consumer Services)
Contacted owner about complaint. Sent copy of Executive Order 67. Reminded of the requirements.
Contacted owner about complaint. Sent copy of Executive Order 67. Per owner, gloves are worn "whenever handlin
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
Spoke with a manager on the phone. Ensured that employees are required to wear masks. They said there are signs
When we arrived to Winey Chicks Boutique, there were 3 employees not wearing masks (1 at the counter, 1 helpin
No further action req I went to this facility for a routine inspection. I spoke to the manager about the complaint. While I was there all em
VDACS (Va Dept. of Agriculture and Consumer Services)
DOLI (Dept. of Labor and Industry)
I visited this facility around lunchtime on 12/7/2020. I spoke with the manager, Blair. From talking to her, it sounds
No further action req Muse --I visited this facility the morning of 11/30/2020 in regards to the mask and social distancing complaint. I spo
No further action req 12/7/20 - Phone call to establishment. No answer. 12/8/20 - Phone call to establishment. Karen will be in in the m
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
Conducted a site visit. Signage was posted requiring everyone to wear a mask inside. Some employees in the back d
Notice/Inspection Report
Notice/Inspection Report
Notice/Inspection Report
DOLI (Dept. of Labor and Industry)
VDACS (Va Dept. of Agriculture and Consumer Services)
Notice/Inspection Report
Notice/Inspection Report
Spoke with manager on duty. He stated that they have a sign on the door stating that masks are required and he sa
Spoke with manager/owner on the phone. He said that he is only outside when he is interacting with customers so
Notice/Inspection Report
Notice/Inspection Report
Notice/Inspection Report
No grounds for actionSpoke to the owner, they had a drag queen show scheduled, but with the new restrictions have cancelled the even
No grounds for actionSpoke with owner, they space tables 6 ft. a part. They have tables at the bar. They sell mask at door.
Notice/Inspection Report
Notice/Inspection Report
No grounds for actionVisited facility and observed from outside abt 4:35 pm to 4:43 pm - signage on door relating to requirement for ma
VDACS (Va Dept. of Agriculture and Consumer Services)
Notice/Inspection Report
Notice/Inspection Report
Notice/Inspection Report
Notice/Inspection Report
Notice/Inspection Report
Notice/Inspection Report
Called facility regarding mask complaint for employees in the kitchen. I explained per EO that all customers must w
Notice/Inspection RepConducted a site visit and observed ~18 people seated in close proximity across 6 tables within the forward section
No grounds for actionManager stated, a group finished eating, then proceeded to socialize with another group of guest dining.
11/17 I tried to visit this facility about an hour before they open (just after 10AM) but no one would come to the do
Contacted owner via email. Detailed complaint and attached a copy of the most recent Executive Order. Reminded
Notice/Inspection RepI conducted a site visit and observed that employees were wearing facial covering, however, customers were not so
Notice/Inspection Report
11/17/2020 I visited this Burger King and spoke with an employee at first and then the new general manager, Linda
No further action req I went by the facility this morning and observed that employees were all wearing facial covering correctly.
Notice/Inspection Report
Notice/Inspection Report
Notice/Inspection Report
VDACS (Va Dept. of Agriculture and Consumer Services)
Notice/Inspection Report
No grounds for actionManager stated, there was a "bottle neck" at the front hostess stand. They typically have guest wait in their car & t
Notice/Inspection RepConducted a site visit and observed staff and patrons wearing mask within the building. Patrons were wearing mask
No grounds for actionSpoke with owner, they social distance and wear mask as in the directive.
Notice/Inspection Report
Notice/Inspection Report
No further action req Not enough firm info.
Notice/Inspection Report
Notice/Inspection Report
No further action req Spoke with owner, Holly. She stated that while all the tables could have been filled up, they are all 6 ft apart. All em
We made a visit regarding the complaint about employees not wearing masks. During our visit, we observed that al
Notice/Inspection RepConducted a site visit and provided updated EO's to the facility along with VOSH letter. I explained to the attending
Spoke with manager on the phone. He said that they have signs posted regarding face-coverings. He said that all em
No grounds for actionAn inspection, 11/11/20, revealed proper spacing of tables, floor, door and elevator signage in place. Hand sanitizer
Notice/Inspection Report
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Spoke with a Karen who worked there (not the Karen listed in the complaint). She said that the Bedford Christmas S
11/9/2020 - Went to restaurant at 2:30 pm. On door is posted copy of "Mask Up Va." sign and "CDC Printable Flyer
11/9/2020 - Visited at 4:15 pm. No signs for Masks or anything COVID related on door. Manager Eddie was not the
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
VDACS (Va Dept. of Agriculture and Consumer Services)
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Spoke with the mgr, she stated all customer facing employees wear mask & they ask customers to wear mask enter
No further action req Observed employees in windows wearing masks. Emailed owner about complaint. Send infographic for when to qu
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepConducted a site visit and provided copy of new VOSH letter. Explained that all staff must wear masks when workin
VDACS (Va Dept. of Agriculture and Consumer Services)
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Left message for Complainant twice to try to get more information but he did not return my call. Called Manager H
Left message for Complainant twice to try to get more information but he did not return my call. Called Manager H
Referral to another a Referred to Dept of Health Professions
VDACS (Va Dept. of Agriculture and Consumer Services)
DOLI (Dept. of Labor and Industry)
Conducted a site visit at ~2000 and observed that patrons were entering and exiting the building with masks and so
Stopped at facility and discussed with attending shift leader to ensure that all staff wear masks as required at drive
No further action req The lobby is currently closed. I observed the person working the drive-thru was wearing a face covering and there a
No further action req I visited the facility (The Muse) the late afternoon of 11/4 and spoke with an employee, Rebecca Seaman, as the ma
No further action req Site visit. Observed mask usage. Tables are 6 ft. apart. Observed single use masks available for customers & therm
I conducted a site-visit and observed that when employees are working in the front area they were all wearing mas
Met assistant manager Liz Church, discussed complaint and observations noted by customer. Discussed proper pra
I spoke with Dan M. of the Knights of Columbus mid-day on Monday, 10/26/2020. He stated that they did rent the
Called 10/26/2020 and spoke to Manager Katrina. Policy is that all Employees are supposed to wear masks all the ti
VDACS (Va Dept. of Agriculture and Consumer Services)
2:00P.M. EH Supervisor Todd Fowler completed a site visit to Layman's Farm during normal open operating hours.
Complaint addressed 28 October 2020 (RECORD ID: 44341)
Complaint addressed 28 October 2020 (RECORD ID: 44341)
VDACS (Va Dept. of Agriculture and Consumer Services)
Spoke with the mgr. They have plans in place, social distancing markers, they have masks available for customers.
VDACS (Va Dept. of Agriculture and Consumer Services)
Called Owner Andrea 10/20/2020. Andrea and husband are only people working at restaurant. Andrea states that
Referral to another a Referred to DHP
Notice/Inspection RepReviewed the complaint with owners at the time of the inspection. Upon entering the facility it was observed that a
Notice/Inspection RepSpoke with owner regarding complaints cast on the facility. At the time of the inspection the facility staff were all p
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req I had driven by this establishment the weekend before to observe compliance with the EOs. There were not very m
No further action req Site visit. Observed correct mask usage by employees. Observed no mask usage signs posted. Requested to post s
Emailed owner upon receipt of complaint. Called on 10/21 and spoke with Peggy, the admin. assistant who stated t
Notice/Inspection RepSpoke with owner regarding complaints cast on the facility. At the time of the inspection the facility staff were all p
VDACS (Va Dept. of Agriculture and Consumer Services)
Notice/Inspection RepConducted a site visit at opening and spoke with the attending bar manager. At this time UI informed them of the s
No further action req Observed all customer facing employees wearing masks. Back of house staff has masks available.
Notice/Inspection RepConducted a site visit: roughly 10 patrons at the start, several others came and went while I was there. I counted 4
VDACS (Va Dept. of Agriculture and Consumer Services)
Spoke with owner, he stated that they follow the requirements and customers are upset by the restrictions.
Spoke with manager, Josh. Discussed complaints. He stated that they have markers on floor, lobby chairs removed,
Spoke with manager, Josh. Discussed complaints. He stated that they have markers on floor, lobby chairs removed,
VDACS (Va Dept. of Agriculture and Consumer Services)
Spoke with head chef at the facility and discussed proper mask wearing. Ensuring that tables were spread apart as r
Spoke with head chef at the facility and discussed proper mask wearing. Ensuring that tables were spread apart as r
I spoke to Samantha, the manager on duty, AMF currently has strict policies to ensure the facility is following curren
Called and asked for manager. Employee, Melanie, stated there are no managers present. Discussed complaint with
No grounds for actionThe person making the sandwiches works in the back of the facility, although you can see when looking behind the
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req 40156 is duplicate of this record with more info.
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Recently conducted site visit/routine inspection at food establishment (about ~1 ago). Staff wearing masks, signs on
Went to Azul 10/13/2020 @ 3:50 PM. Neither owner Michael nor Manager Jaime were there. Got Jaime on phone
No grounds for actionSpoke with manager, they did have a positive employee, but that employee and direct contacts did not work for 2 w
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Site visit. Observed all employees wearing masks. Facility has appropriate signage posted. Hand sanitizer available.
I visited the facility on 10/7 due to a complaint from a customer regarding masks not being worn by other custome
No further action req Spoke with management. Explained who needs to wear a mask and how to appropriately wear a mask.
10/2/2020 - Went to Brauburgers. There were at least 6 signs with various COVID messages on the doors. Manage
Spoke with the mgr. stressed the need for proper mask wearing by customers & employees.
10/1/2020 - Sent email to Chef Sterling, The Dam Grill business email and Owner Scott Heath. Copied them on pict
10/1/2020 - Called Manager Alex at 1:30 pm. Last time I was there, bar stools were kept on top of bar. He admits t
Due to the facility being temporarily closed there was a slight delay in getting to these two complaints that came in
No further action req Spoke with manager, Timmy. Discussed complaint. He stated that all his employees are required to wear masks and
No grounds for actionCookout is currently following guidelines related to masks. The employees working in the kitchen are not required t
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
Notice/Inspection RepA visit was made to facility, Texas Inn at Cornerstone, due to another complaint regarding mask. Before I entered t
Due to the facility being temporarily closed there was a slight delay in getting to these two complaints that came in
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Site visit. Gave restaurant phase 3 guidelines for restaurants. Observed employees wearing masks under chin. (Co
Spoke with operator, but believes this is a disgruntled customer. They don't have room for 100 people.
A visit was made to Out the Cone in Wyndhurst around 7PM on Saturday September 26, 2020. Both staff at the fro
No grounds for actionI have been to this establishment and they are serving beverages at the bar, there is no bar seating and while cutom
Notice/Inspection RepConducted a site visit to the facility at ~1800 to speak with owner. The facility was not practicing social distancing b
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req I have spoken to and visited this establishment several times. Signs are clearly posted that customers are required t
Visit the facility at 3:30 p.m. observed facial coverings in use. I spoke with M. O. and she noted an employee recent
Called and spoke to Amy Overstreet owner, 9/23/2020. Explained that Employees in Customer-facing positions do
VDACS (Va Dept. of Agriculture and Consumer Services)
Spoke with the manager regarding the complaint and informed them of the requirement of all staff and customers
VDACS (Va Dept. of Agriculture and Consumer Services)
VDACS (Va Dept. of Agriculture and Consumer Services)
Employees working in the kitchen are not required to wear a mask. Anyone working at the register is required to w
VDACS (Va Dept. of Agriculture and Consumer Services)
9/21/2020 3:35pm Visited establishment and discussed complaint with PIC. (All employees at the time of visit were
Spoke with the mgr. they have signage covering mask usage.
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
I visited Lori's at lunchtime on Wednesday, 9/23/2020 and spoke with Jimmy, the manager. As I walked in the wait
Called and spoke to Manager Sergio 9/18/2020. He stated that he was working on a bathroom repair at that time b
Conducted a site visit and informed the attaneding manager and staff that they must wear face masks when workin
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
Notice/Inspection RepConducted a site visit to the facility to review the complaint. At the time of the inspection all staff were properly we
No grounds for actionSpoke with the owner, he stated there were no where near 100 people in the building. He stated he had to ask unr
No further action req Discussed complaint with management. Observed employees wearing a mask. (Even kitchen employees.)
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
Employees that do not require mask are medically exempt and have forms in support of such others do wear. They
Notice/Inspection RepConducted an inspection of the facility to evaluate repeat complaints on the facility and its non-compliance with th
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
I spoke to the manager and Burger King employees are all required to wear face masks, gloves, and do temperature
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepConducted a site visit at opening and spoke with the attending bar manager. At this time UI informed them of the s
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepConducted a site visit to review multiple complaints on the facility that staff were not wearing masks and patrons n
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Spoke with managers Joe & Sonya. Discussed complaint. Joe stated that pizza guy up front wears masks but back of
No further action req Discussed complaint. Verified mask usage for employees in customer facing area.
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
I visited Bean Tree in Cornerstone the morning of 9/15 and spoke with the person-in-charge, Mike F. I explained to
I visited Bean Tree in Cornerstone the morning of 9/15 and spoke with the person-in-charge, Mike F. I explained to
Notice/Inspection RepObserved the facility at lunch time and tables were all open, no social distancing was being enforced and staff were
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
No grounds for action
I conducted a site visit to follow up with this complaint and spoke with Debbie, the PIC. The way the facility is curre
No further action req Spoke with manager, Shakana. She stated they were already aware of the complaint through a Facebook post and s
No further action req Discussed complaint with new management. Observed mask usage.
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Conducted a site visit to the facility and spoke with one of the attending artists. They were informed that they are l
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No further action req Observed mask usage. Observed employees wrapping silverware at the bar. Explained employees can wrap on the
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepConducted a site visit at opening and spoke with the attending bar manager. At this time UI informed them of the s
No further action req I spoke to the district manager and all employees are required to wear facial covering while working. Customers are
No grounds for actionI was at the cookout for a follow-up of a different complaint yesterday, 9/10/20. The dining area is closed and they
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
No further action req I spoke with the manager, Delores. She stated that all employees are required to wear masks in the hallways and ot
When I called, neither the Owner, nor the Restaurant Manager Crystal Cheatham, were at the facility. I spoke to Cr
I spoke with the person-in-charge, Amber, the afternoon of Thursday, September 10th. She was not sure what the
No grounds for actionI visited the facility late afternoon on Thursday, September 14. I spoke with Chris, the person-in-charge. Upon my
A visit was made to Bulls the afternoon of Wednesday 9/9. I spoke with Kevin, one of the managers. He showed m
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
VDACS (Va Dept. of Agriculture and Consumer Services)
No grounds for actionI conducted a site visit at the Macados on Candler Mtn Rd. When I entered the facility all employees on the floor we
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepA site visit was made to this establishment to observe the buffet in action. At the time of the inspection it was obse
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No further action req Explained complaint. Verified mask usage for waitress/waiter & cashier. Kitchen staff do not wear a mask. Informa
No grounds for actionDuring site visit during the morning all staff and custoemrs entering the building were wearing masks as required. T
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepDue to consecutive complaint a site visit was conducted to observe compliance with the mask mandate. Upon inspe
A visit was made to Lori's in Forest on the afternoon of Tuesday, 9/8. I was greeted at the counter by a young man,
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepConducted routine inspection at time of visit. Left report with only employee on site. Observed single service items
I visited Bean Tree Café on the afternoon of Tuesday, 9/1/2020, and spoke with the person in charge, Zachary D. It
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
No further action req Spoke with manager by phone. She stated company policy is all staff to wear masks. She will review the tape to co
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
On Monday, 8/31 I spoke with the person in charge, Norman and informed him of mask and social distancing comp
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Spoke with the manager and they are confident that all staff were wearing their masks at all times as required. Cus
Employees were trained to wear masks over their nose and mouths at all times. I spoke to regional GM who stated
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
Made a phone call to the establishment and went over the necessary requirements for limiting tables to maintain s
No grounds for actionOn the same morning of the complaint observation, I observed the drive through attendant with a mask and an em
I spoke to the manager on duty and we discussed the mask policy. Employees who are working at the drive-thru an
Spoke with the owner. He is doing all that is required and then some. Nicely handled by management.
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
See complaint follow-up for other complaints
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
No further action req I spoke to the manager, Michelle. She had received a complaint from Sunday, 8/23 for the same thing. She was not
Site visit, to drop off educational materials.
No further action req Reached out to event coordinator, Sarah Knight. She called and left a message saying they are no longer having the
No further action req Spoke to Chris Hagens, Park Services Mgr and safety coordinator. Use of masks is required for staff in public areas o
I received the email below from Dr Anderson on Wednesday (8/26) PM as well as briefly spoke with him Wednesda
I received the email below from Dr Anderson on Wednesday (8/26) PM as well as briefly spoke with him Wednesda
made a phone call to establishment to inform them of the complaint and the need for masks on all employees at al
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No further action req Spoke with manager on duty, Patrick. He stated that all of the employees are wearing masks and that it is corporate
Spoke with the manager, 8/21/2020, he stated tables are six feet apart, no bar seating, employees are wearing mas
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
I received the email below from Dr Anderson on Wednesday (8/26) PM as well as briefly spoke with him Wednesda
I spoke with the manager on duty, Debbie, and she stated that all employees working with customers are required
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No further action req Phone call to facility. Spoke with administrator. Explained complaint. Discussed EO 63. requested more signage to
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepI visited the business along with members of Virginia Alcohol and Beverage Control and Campbell County Sherriff's
No further action req Spoke to Chris Hagens, Park Services Mgr and safety coordinator. Facility manager is encouraging the use of face co
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Spoke to manager ion shift regarding the complaint and informed them that bar seating must not be open and only
I received the email below from Dr Anderson on Wednesday (8/26) PM as well as briefly spoke with him Wednesda
I spoke to the assistant manager on the phone. The facility currently only has the drive-thru open. All employees ar
I spoke to the owner, Frank, and let him know about the complaint. He explained that he thought if his employees h
On Thursday, 8/20, I sent an email (which contained a link to Executive Order 67 phase 3 and a link to phase 3 guid
On Thursday, 8/20, I sent an email (which contained a link to Executive Order 67 phase 3 and a link to phase 3 guid
On Thursday, 8/20, I sent an email (which contained a link to Executive Order 67 phase 3 and a link to phase 3 guid
I called Complainant who stated that she was a friend of a staff member who does not want to be named. Complai
No further action req I spoke to the manager about the complaint and their social distancing policies. In this establishment the cooks do n
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Spoke with the manager, explained the EO's that are in place. He stated they have stopped curb side pick-up.
I spoke to the manager about their mask policy. Employees are required to wear face masks while helping custome
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No further action req Phone call to establishment. Informed of complaint. Informed that only employees speaking with customers need
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
Notice/Inspection RepVDACS informed firm owner of complaints with this facility location by letter. Letter included Executive Orders 63 a
Spoke with the manager, stressed the need for social distancing & mask usage. He stated BWW has started a new p
Afternoon of August 19, I called Nori, GM with Sodexo, he was aware that there are issues with social distancing &
Called and spoke to owner Travis Roh. He was surprised that the sign was missing as he had hand-made them and
No further action req Called and spoke with owner, Holly. She stated that the date of the complaint was crowded & raining so facility was
No further action req I spoke to the manager, Jamie. She was aware of a complaint a few weeks ago and has instructed all servers to wea
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Called and left message with manager. Emailed manager & owner detailing complaint and providing copies of EOs a
Duplicate complaint. Follow up entered on original complaint
Called and left message with manager. Emailed manager & owner detailing complaint and providing copies of EOs a
Called Manager Jose on 8/18/2020. Discussed complaint with him and reminded him that masks were still required
Called Club 8/17/2020. Neither Melissa Clark (Restaurant Manager) nor the Club Manager were in. Spoke to P.I.C.,
No further action req I spoke to the manager and she stated that all doors have signs saying that customers are required to wear face ma
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No further action req Phone call 8/18/20 - No answer. Phone call 8/19/20 - Spoke with management. Informed of complaint. Informed
Went to Rookie's 8/20/2020 and the one employee at the time was correctly wearing a mask. Called the owner, Jo
Called Owner Anthony on 8/18/2020 (Restaurant was not open 8/17/2020 when I received the complaint). Explain
Called Owner Anthony on 8/18/2020 (Restaurant was not open 8/17/2020 when I received the complaint). Explain
No grounds for actionPreparing food in the back of the bakery does not require wearing a mask. The kitchen is seperated by a wall with a
I spoke to the manager about the incident. As of last weekend the facility has updated their signs to state that custo
Conducted a site visit to discuss the complaints and the accommodations the establishment has made to comply w
Called Manager Alex 8/17/2020. Read the complaint to him. He acknowledged that this was a busy time for them
Called and spoke with manager, Adam. He stated that there are signs posted on door that face masks are required.
Tuesday afternoon (8/18) I spoke with owner and she stated that she is aware of the "mask rule" and she and any o
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Duplicate complaint entry
I spoke to the manager about the complaint and asked what their policies. They have a sign on the door requesting
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req I spoke to the manager, Rachel. Their policy is for all workers to be screened at the beginning of their shift and for a
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
I called and spoke with Carrie M. the morning of August 17. She stated that they do not let people wait inside the r
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
I spoke to the manager on duty. He is aware of the complaint/incident. They are required to ask customers to use a
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
This appears to be a duplicate complaint. Follow-up was recorded and completed. See details under follow-up/site
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No further action req Site visit. Discussed complaint with management. Explained employees in customer facing area are required to we
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No grounds for actionNot a legitimate complaint. Address is LPD.
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No further action req Observed mask usage. Requested signs to be posted reminding about mask usage, 6ft separation, etc. Left a copy
No further action req Observed mask usage. Requested signs to be posted reminding about mask usage, 6ft separation, etc. Left a copy
No further action req Duplicate complaint. Called and spoke with owner, Mike Ranson. He stated that all customer facing employees on t
No further action req Called and spoke with owner, Mike Ranson. He stated that all customer facing employees on floor (in dining area) a
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No further action req I spoke to the manager, Crystal, she stated that employees are provided with face masks and required to wear them
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No grounds for actionI visited the facility the afternoon of August 12 and spoke with Kyle & Mike, managers. At the time of my visit this
VDACS (Va Dept. of Agriculture and Consumer Services)
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No further action req Observed mask usage. Observed physical distancing. Gave Phase 3 Guidelines. Gave access to signs to post to help
I spoke to the manager, Alex. They do have an employee that is unable to wear a face mask that was working the d
I visited the facility the afternoon of August 12 and spoke to Kim, the manager. When I arrived the waitress and the
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No further action req Discussed complaint with manager. Informed of guidelines sent to owner explaining when face mask is necessary.
Spoke to Dr. Moreno, he noted one caller who left message at the school with Dr. Hunter, noted more done in the c
No further action req Phone call. Explained mask usage and 6 ft. separation. Sent a copy of phase 3 guidelines.
No further action req This establishment has recently been contacted by VDACS. I have also been to this establishment. There are signs p
Conducted a site visit to discuss the complaints and the accommodations the establishment has made to comply w
No further action req Called and spoke with manager, Jeremiah. He stated that indoor and outdoor seating is at half capacity. All team m
VDACS (Va Dept. of Agriculture and Consumer Services)
Went to Vinny's 8/10/2020 and met with Manager Alex and discussed all 3 complaints received today. The signs th
No further action req Spoke with manager on duty, Cheyenne. She stated that all employees are required to wear masks. Dining room is
Went to Vinny's 8/10/2020 and met with Manager Alex and discussed all 3 complaints received today. The signs th
Todd Fowler, Environmental Health Supervisor from Bedford office, visited site at 12:45 pm 8/11/2020 as he was in
No further action req Phone call. Sent guidelines and signage by email.
No further action req EH Supervisor Todd Fowler talked with Courtney (Shift Manager) regarding complaint of no face covering use by em
VDACS (Va Dept. of Agriculture and Consumer Services)
Attempted to contact facility and owner multiple times. No answer at facility and owner did not return messages.
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
I went to this establishment for a site visit with Jim Bowles. I observed that the tables in the establishment were 6 f
No further action req Phone call and text to owner. Explained complaint. He states all employees are wearing the masks and physically d
No further action req EH Supervisor Todd Fowler hand delivered a NOV-EO to Lisa Saunders (Sole Proprietor) Fishers Restaurant at 9:15A
No grounds for actionSpoke with Sweet Briar, plans are in place to address the situation.
No grounds for actionCalled spoke with Sweet Briar staff, plans are in place to address the situation.
I called once and waited on hold and the call was eventually dropped. I called again, and after a wait, I was speakin
Spoke with owner. Stated he does not have symptoms but was tested when he went to doctor for unrelated ailmen
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No further action req Several complaints received for the same situation (3 for same day and same time) - customers without masks. Dis
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Called 8/5/2020 and spoke to Principal Scott Graham. He stated that policy is that staff are required to wear masks
VDACS (Va Dept. of Agriculture and Consumer Services)
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No further action req EH Supervisor Todd Fowler talked to YMCA CEO Mary Joe Boone regarding use of face coverings. Ms. Boone assure
No further action req Conducted a site visit. During the site visit I observed that the employees were wearing face masks, all tables were
I went to the facility with Jim Bowles for a site visit and to ask about their policies regarding masks and social distan
I went to this establishment for a site visit with Jim Bowles. I observed that the tables in the establishment were 6 f
Notice/Inspection RepVDACS informed firm manager of complaints with this facility location by letter. Letter included Executive Orders 63
VDACS (Va Dept. of Agriculture and Consumer Services)
I spoke to the manager, John, he was already aware of what had happened. The facility does require customers to w
No grounds for actionI recently spoke with the facility about customers/employees wearing masks. The facility has been in compliance w
Called, spoke to management.
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No further action req Discussed with the owner the complaint. Owner is aware of the requirement for customers and customer facing e
Called Principal Trosper 8/4/2020. Liberty High School is not currently open to the public. The guidelines on masks
Called Principal Trosper 8/4/2020. Liberty High School is not currently open to the public. The guidelines on masks
VDACS (Va Home address provided; not enough info for store location
No grounds for actionPhone call. Spoke with manager Tammy. They received an internal complaint as well. She thinks the employee no
I went to this establishment for a site visit with Jim Bowles. I observed that the tables in the establishment were 6 f
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
No further action req Called and spoke with owner of facility. He stated that his employees have been following guidelines and may have
VDACS (Va Dept. of Agriculture and Consumer Services)
Cunningham Brothers Pick-N-Save 800-828-0707. Spoke to Chris Ore, he noted a meeting the team had this mornin
No further action req I had previously completed a site visit on 7/20/2020, for an unrelated issue but had discussed masks and social dist
No further action req Observed signs on door requiring masks. All employees wearing masks but one. Requested he put on. Makers on flo
No further action req Federal facility
VDACS (Va VDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
Observed a waitress without mask. Discussed with manager, Carlos. Customers entered without masks. Owner pro
VDACS (Va Dept. of Agriculture and Consumer Services)
No further action req Spoke with owner, Robin. She stated that employees may not be wearing masks as they should. Discussed the polic
No further action req Morning observations 8-3, 8-4 ~7am manager with mask and the other two working with customers have masks on
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Executive Orders
VDACS (Va Dept. of Agriculture and Consumer Services)
Called and spoke with owner. He stated he has signs on the door (EHS was present when signs were posted during
I spoke to the manager of this facility and she recalls this incident. She stated that normally customers are seated a
I spoke with the assistant manager, Jody, and the District manager Rachelle. They are both aware of an employee w
No further action req Site visit. Observed mask usage by employees and customers. Discussed the complaint. No follow-up needed.
No further action req Spoke with manager. Discussed complaint. She states they are trying real hard to have all waitress wear the mask
Called and spoke with manager, Herbiertoo. Discussed complaint and he stated that he would speak with employee
No further action req Federal facility
Called Owner Michael Siehien 8/4/2020. Discussed that employees in kitchen did not have to wear masks but that
Conducted a site visit at this facility, the dining area is closed to customers. Drive-thru is the only option at this time
No further action req Observed signs on door requiring masks. All employees wearing masks but one. Requested he put on. Makers on flo
No further action req I spoke to the manager and the facility is following the EOs and all employees in customer facing positions are wear
Called Manager Casee 8/4/2020. Manager stated that all Employees and most customers (at least until seated) are
No further action req Observed signs on door requiring masks. All employees wearing masks but one. Requested he put on. Makers on flo
No further action req Business has been slow 120 max Saturday mask signs, provided, sell 50%, xs on floors at registers, I spoke to the m
No further action req Site visit. Observed mask usage by employees and customers. Discussed the complaint. No follow-up needed.
Called and spoke to Principal Jean Marie Johnston 7/31/2020. The school is not currently op[en to the pubblic. The
Observed a waitress without mask. Discussed with manager, Carlos. Customers entered without masks. Owner pro
Spoke with manager, Clint. He stated that employees are required to wear masks at all times unless they are eating
No grounds for actionI spoke to the person in charge of the facility to ask about the complaint. She stated the following: This facility has h
Called and spoke to owner, Scott Heath. He was aware of the complaint because the Customer had also posted a b
Called and spoke to Manager, Sherry Fields. Read her the complaint. She stated she worked 14 hours yesterday an
No further action req Observed correct mask usage by employees and customers. Observed tables and or guest seated 6ft. apart.
No grounds for actionFacility has signage requiring face coverings in common areas, all employees were wearing face coverings, every ot
Spoke with store manager, Amanda. She stated all employees have been wearings masks and she has not had any r
I spoke to the manager, Angie, about their policy for deliveries. Pizza Hit has a contact free delivery policy. They hav
No further action required
Today (7/31) I spoke with the person-in-charge, Virginia, and she stated that she & all employees have masks and k
No further action req Spoke with manager on duty, Caleb. He stated that all employees wear masks when dealing with customers. All sta
Left message for Principal Denise Gerstler, 7/28/2020. She left message for me 7/28/2020. Was able to talk to her
This morning (7/30) I visited Koffee Kup and spoke with the owner, Tom Wade. While I waited for the owner, I obse
No further action req Discussed with the owner the complaint. Owner is aware of the requirement for customers and customer facing e
No further action req Site visit. Observed mask usage by employees and customers. Discussed the complaint. No follow-up needed.
Left message for Principal Denise Gerstler, 7/28/2020. She left message for me 7/28/2020. Was able to talk to her
I spoke to the manager, Justin, and he stated that the facility has signs on the door saying masks are required, all ta
No further action req Attempted to call facility multiple times, no answer. Had previously spoke to manager a few days prior to this comp
Called owner, Garret Meyer, 7/28/2020. Head count of cruise has been cut in half to maintain social distance. Gue
No further action req Spoke with owner, Robin. She stated that employees may not be wearing masks as they should. Discussed the polic
I went to the facility with Jim Bowles for a site visit and to ask about their policies regarding masks and social distan
No further action req Met with Owner to discuss complaint. Discussed the expectations with social distancing and mask wearing. Proper
No further action req Visited the establishment - Drive thru service only at this time offered - at time of visit all employees interacting wit
No further action required
No further action required
No further action required
No further action required
No further action req It is suspected that this is a duplicate of Record ID 18056 based on identical information.
No grounds for actionNo address given. Unknown which Sheetz the complainant is referring to. Case closed.
I went to the facility with Jim Bowles for a site visit and to ask about their policies regarding masks and social distan
Received 2 RedCap complaints for this facility 7/27/2020 for Employees and Customers not wearing face coverings.
Received 2 RedCap complaints for this facility 7/27/2020 for Employees and Customers not wearing face coverings.
Called and spoke with owner. He stated he has signs on the door (EHS was present when signs were posted during
Spoke with the owner. He stated as far as he has observed, all employees are wearing masks when behind bar. If th
Site visit indicated in compliance except for seating at bar--one solo person & one couple six feet apart. Mgr. was c
No further action req EH Supervisor Todd Fowler talked with Tamara Waldo (Manager) of White House Corner Store. Tamara stated tha
Spoke with manager on duty, Mike. He stated that there are signs posted on door stating that masks are required. H
No grounds for actionSee complaint 20871
The facility has signs up that customers are required to wear masks in the facility. The signs are at the door and at t
VDACS called firm manager, requested re-training of employees on wearing mask properly ,verified signage in place
VDACS called firm manager, requested re-training of employees on wearing mask properly ,verified signage in place
No further action req On hold while Target implements face covering requirement for patrons.
Notice/Inspection RepVDACS informed corporate office of complaints with this facility location by letter. Letter included Emergency Order
Not legitimate
Spoke with mgr.....they have signage & floor spacing dots. Employees wear masks.
Business is closed today. Will call again tomorrow.
No grounds for actionNot legitimate
No grounds for actionNot legitimate
eir reasoning was "we work together all the time, so we're already exposed!" This does not minimize the spread of the virus and made me
No grounds for actionNot legitimate
No further action req Not legitimate
No grounds for actionNot legitimate
No grounds for actionNot legitimate
No grounds for actionNot legitimate
Business phone 434-369-6681, called 7/13/20 at 2:15 p.m. and spoke to Eric Cindrac. They try to practice social dis
liar with the current EOs as they apply to his business, so we discussed what applies. He stated that Nickie, their receptionist, is by herself
ver 2 weeks ago. Spoke by phone to Store Mgr -Will Price who has only been managing this store since last week. The previous manager at
heir location, but after they refused to follow her directions to stay in compliance she resigned from that role. She still manages the bar an
OSHA had been out and observed them properly wearing masks. Management stated all are wearing face masks. Complaint closed.
ing about the positive cases at the school. Cali said that she has a good relationship with the school nurse and offered to call about the inf
have signage and masks available for parishioners. They have seats marked off to encourage social distancing and we discussed additiona
ner was able to recall the interaction with the constituent yesterday. The owner/employee confirmed that he was not wearing a mask wh
rue as far as she knows, however she was off Friday. She did know that Cameron took test Saturday. Left my information for the regional m
omplaint to the manager and asked how they are practicing social distancing in the grooming salon. The manager said that they have barr
ad one employee who tested positive and then isolated. They then had a new employee who tested positive and isolated. This employee
on 1/21 regarding #64295, this complaint was generated before she could have acted on what was discussed. There were some additiona
t all entrances regarding masks and have free masks available in 4 locations in the store. They maintain the signage and social distancing d
m about the complaint. Marshall said that all employees wear masks at all times and keep a mask or gaiter around their neck and with them
pts. Called again on 1/26 and 1/27/21, mailbox still full. Closing complaint
ed to wear masks due to the local resolution but they no longer work there. All employees wear masks. Signs posted on doors reminding c
ed to wear masks due to the local resolution but they no longer work there. All employees wear masks. Signs posted on doors reminding c
ed to wear masks due to the local resolution but they no longer work there. All employees wear masks. Signs posted on doors reminding c
hase 3 Guidelines. Inspection was done on 1/19 and employees were observed wearing masks (no customers in building). Discussed with
about the complaint and read it to her. The manager said that they do wear masks to the best of their ability. The manager also said that in
location had successfully marked off all tables and booths to accommodate social distancing. Manager claims that these efforts are still in
re Mgr. - Adam Rece who stated that they have signage up at all entrances regarding masks and have free masks available in 4 locations in
ed to wear masks due to the local resolution but they no longer work there. All employees wear masks. Signs posted on doors reminding c
ernor has mandated masks be worn, but he has a heart condition that makes it difficult for him to breathe, so he does not wear one. He a
his establishment.
ed in to say that her daughter was taking a 14 day quarantine period due to concerns over positive cases. According to Ms. Tomlin, they h
ed in to say that her daughter was taking a 14 day quarantine period due to concerns over positive cases. According to Ms. Tomlin, they h
int to #55283 from 11/23/20 that he and I discussed on 12/09/20. In this instance, Pastor Chris had the total attendance for his last 2 gam
d that all staff in patient treatment areas are wearing masks. They do have a person at the front desk who handles scheduling on the phon
the firms current practices and requirements of EO 72 concerning all employees.
he complaint and asked what their policies are on mask wearing with counselors and patients. Madison said that throughout the office ma
d him if he was aware of this situation. He said he was and explained that the Employee did not work sick. When Employee's father teste
rk and I visited them for the last complaint. They have some 2-tops set up and have ordered some more tables that have not arrived yet.
ally distancing. She said it's possible a mask could have fallen below the nose or mouth. But regularly, they wear the mask appropriately.
und on those complaints as well, with reference to this one. Spoke by phone with both Heather Merchant - HR Mgr. and Safety Mgr. - Jam
und on those complaints as well, with reference to this one. Spoke by phone with both Heather Merchant - HR Mgr. and Safety Mgr. - Jam
und on those complaints as well, with reference to this one. Spoke by phone with both Heather Merchant - HR Mgr. and Safety Mgr. - Jam
Matt Willmington - Executive Pastor - Ministries on this topic. Though it took 1 week for a response, Joey, their Sports Director provided a
yees had been wearing masks. I have also visited this facility twice before and employees have consistently been in compliance with the EO
d sign indicating his dislike of mask compliance 01-21-21 Spoke by phone with Owner - Billy Powell who stated they are patriots and wan
s in mask wearing with employees. The manager said that all employees wear masks. However, there is 1 employee who has a medical co
ple walking into the store together. Jocelyn said that when people walk in together they assume that they know each other or are from the
ms of COVID and had not been exposed to his knowledge. The employee mentioned was actually not at work, but had been exposed to he
ay paying customers by requiring them to wear a mask. I explained that this was not optional and he could not run his business without fo
which cannot be seen through the drive thru. All employees are wearing masks and they all received new DQ masks for Christmas that the
d 75% compliance to mask policy among customers. They do have signage in place as well as a sanitation station with free masks available
rcise, but thought they fell under Entertainment or Recreational. I explained that they were Fitness and Exercise and went over the main
otel has signs posted on every door that require masks, they have hand sanitizer available in various locations, and also have masks availab
s out with positive tests and have 2 more currently awaiting test results. We discussed quarantine protocols and I have sent him those as w
acist and other employees in the pharmacy. Casey said that under CVS policy, all employees are required to wear masks at all times of wor
orts of positive employees, Employees are quarantined and the health policy is enforced. Includes symptom monitoring, exclusion and qu
e complaint received. Zeke said that it is required that if any one gets up from their desk that they put on a mask. We discussed the import
y employees. Observe mask Papa John's mask signage posted.
ld meet the requirement. I explained it does not and he agreed he will reduce class size to be within the EO72 restrictions.
ld meet the requirement. I explained it does not and he agreed he will reduce class size to be within the EO72 restrictions.
ated customers were sitting at the bar while waiting on their takeout order. I told her EO72 doesn't allow sitting at the bar counter. Infor
cashier and discussed complaint. She stated all employees wear masks, but the owner does sometimes forget to pull it up over his nose. D
"currently everyone is wearing their mask over their nose and mouth". Asked what their mask policy is. Was told everyone has to wear a
d. I have sent her an email listing the limitations for exercise indoors regarding class size, social distancing, and mask usage. Hopefully, I wi
an Herrera, Owner/Manager and read him complaint. Asked him what they were doing to promote social distance and to keep parties 6' a
n previous site visits for complaints, employees were wearing masks. Discussed reminding all employees to wear masks at all times.
oyees not wearing masks. The manager was very surprised to hear of the complaints because they enforce mask wearing among employe
e the policy very seriously and she would review this with other management and the staff. Since there was not any contact info for the co
Beacon, but since this one was apparently called in without contact information it is impossible to clarify the location for certain or the e
ut a month ago regarding employees not wearing face coverings and practicing social distancing. Donna said that they are still practicing al
d customers not wearing masks or social distancing. Mark said that they require masks at all times, provide gloves and masks for employee
s out, we were able to find out their employer was Sweet Briar College and this individual is now under self-quarantine at home following
nd 6 other airports in our region. He confirmed there had been a case in Lynchburg and that the local manager Sheri Sites had not handle
someone who is not wearing a mask. I also spoke with the manager of Quik-E and she elaborated more on their mask policies. The manag
k wearing. The manager was one of the positive cases and was cleared to return to work yesterday (1/6) and followed her quarantine pro
tomers know they are supposed to wear them. He is normally in the office in the back of the store. He asked about the worker in the food
was observed for two days during lunch time with one day no contact being made. At the time time of observation it appeared that the va
s are allowed is the drop off areas in back. He said they may have seen the workers who kill livestock not wearing masks, but all workers in
mask wearing in fitness classes. Regarding the class on 1/6/2021, Maria said it was a high intensity interval training class. With this class, m
mplaint. He stated several people are out. No employees have been around the sick. He will have the General Manager call me. HRS 1/8
she did not know anyone's name but a Centra employee informed her and the patient that was being seen (Josephina Smith) that she ne
He stated that they "clean all the time, in fact it seems like that's all we do". We also discussed the capacity issue and although he stated
was observed for two days during lunch time with one day no contact being made. At the time time of observation it appeared that the va
t they had 50 people at a time. No further action required.
improperly (below nose). Explained EO 72. Suggested breaks for employees outside and away from one another to allow for breathing w
ologist here, to join in on the call since it did involve a large facility. Mr. Hunt explained that over the past 2 weeks a total of 8 family memb
limit on the # of cars in a parking lot.) Discussed situation with manager on Monday 1/4/21 when she called to inform of a customer that t
blem with compliance from customers for some time. He said they have the CDC signage requiring masks and they offer masks to anyone e
asks at the time of the visit. I instructed them of their required compliance in both the EO72 and DOLI regulations. Information was provid
ocial distancing but have been told my upper management to not create conflict with customers. Can get busy at times and most people ta
oyees must wear face coverings when working in areas that do not allow social distancing and always when working in customer facing ar
followed reporting positive employees exclusion, employee screening and training symptom monitoring and remediation.
followed reporting positive employees, proper exclusion, employee training and screening, and remediation.
the employees were waiting on customers at the counter with no mask. He stated that employees have been told they must wear a mask
onal situation they had over the New Year's weekend on Monday, 1/4/21. I verified their tables are 6ft apart, bar is closed, no dancing, no
e time of arrival, both Tonya Poe and Wesley Culpepper (employee) were correctly masked. Discussed complaints with Manager. Gave he
e time of arrival, both Tonya Poe and Wesley Culpepper (employee) were correctly masked. Discussed complaints with Manager. Gave he
customers not wearing masks and social distancing. The manager said that they wear masks consistently and have been for many years d
ely false other than the fact that there was a confirmed positive case on 12/17/20. He stated that the facility is cleaned by an outside cont
s not wearing masks and owners not enforcing it. The owner said that there is signage posted on the doors, employees wear masks when
mington. He reviewed the protocols they have in place to reduce risk of spreading the virus among parishioners and I agreed those are goo
ection. Gave access to EO72.
ation) who stated they have been told by their corporate not to approach customers about wearing masks. I told him this is contrary to wh
ring masks or social distancing. The manager said that they are abiding by all of the face covering and social distancing requirements. The
concerns. I spoke with Jessie Garcia the Store Mgr. by phone and she stated that the work stations for the guitar technicians are spaced m
paced apart to allow social distancing and they may not be wearing masks at their work stations if working alone in that space,
. "To wear over nose and mouth." Asked who has to wear a mask. "Everyone". Ask are you sanitizing? "We sanitize every hour."
ustomers. Management said that all employees are required to wear masks and that they enforce the policy strictly. Regarding social dista
ere not blocked off to allow social distancing. I looked at the video for the 12/27/20 service the complaint was filed about and I observed t
es and customers not wearing masks. The manager refused to speak with me about the complaint and referred me to speak with corpora
required to wear masks in the store. Constituent may have seen an employee in the back section of the store away from other employees
ing masks and also have free masks available to customers. He will speak with the employees about offering masks to customers without
rimarily a Hibachi table/Sushi bar establishment. Met with Owner John and Manager Tommy. Gave them signs for the entrance door, cop
mask. Manager stated they were unaware that all employees were now required to wear masks. Discussed new Executive Order 72. All em
osted on doors to require face coverings and they have a mask station at the door with extra masks and hand sanitizer. I asked him if all e
he online services, since they show only a view of the pulpit. Spoke by phone with Pastor Timothy Thomas who stated they are trying to fo
coverings. The manager said that when any employees are interacting with customers they put on a mask. He noted that the technicians
said that his fiancee was around someone who tested positive for COVID-19. When he informed his manager at Victoria's Secret, she said
l employees wear masks while they are in the store. They also have mask signage posted and masks available for customers. Since there w
ear a mask, practice social distancing, and limiting the amount of customers in the salon. The owner admitted that there have been times w
n call. HRS 12/31/20 - Return call received from establishment. They have had multiple employees positive for COVID-19. The employee
as at 10:53 PM on 12/22/2020 but restaurant closed at 9:00 pm that night. Went over the current E.O. requirements as of 12/14/2020, an
ut the complaint. We discussed Liberty University policies for sporting events. Their policies are that that anyone who enters the arena is r
doing all they feel they can within reason to enforce the EOs. He did state that the Christmas Eve services were lightly attended compared
customers not wearing face coverings. The manager said that they have signs posted and offer masks throughout multiple areas. All emp
es believe in the seriousness of this situation and has taken significant measures to ensure the safety of their congregation and communit
urage customers to wear masks by offering them for free. This is the second complaint recently. Complaint #55121 was entered 12/08/20.
ks of all employees in the establishment. Suggested giving the grill cooks multiple breaks outside where they can remove their masks.
a few mins prior to opening). Discussed Executive Order 72 with manager, Elizabeth, requires all employees to wear masks at all times. Le
mployees, but not so with customers. I spoke by phone with Store Mgr. - Cynthia Coffey who had a conversation with Marie Faircroft (who
iments on tables cleaned between customers. Signs posted on door. Observed employee sitting at bar. Discussed no bar seating allowed.
iments on tables cleaned between customers. Signs posted on door. Observed employee sitting at bar. Discussed no bar seating allowed.
iments on tables cleaned between customers. Signs posted on door. Observed employee sitting at bar. Discussed no bar seating allowed.
building. When managers are in the office by themselves, masks aren't worn. Many customers are angry because of our mask policy."
ng station with free masks right at the door and encourage customers to wear them if not already masked. The constituent did mention th
ty sale sign posted on lot. Likely a fabricated complaint or mistaken facility in selection of location.
sks. Constituent did state that the other employees at other registers were wearing masks. Ms. Faircroft also stated that they have signage
n see for this location. Read the complaint to her. She stated that some people come in without masks, but go back out to put them on.
sks. Constituent on 58451 did state that all but 1 employee were wearing masks. Ms. Faircroft also stated that they have signage requiring
ing. When managers are in the office by themselves, masks aren't worn. Many customers are angry because of our mask policy."
ees and customers not wearing face coverings. The manager said that they do have an employee who is hearing impaired so sometimes t
plaint and employee mask usage. Since EO 72 all employees are required to wear a mask. Upon entry one cook was not wearing one but w
ks of all employees in the establishment. Suggested giving the grill cooks multiple breaks outside where they can remove their masks.
said there are strict policies for employees to wear masks anytime there is a customer in the store. The shop associate said they follow the
Operations. She stated that masks are required by them for employees any time they are out of their individual office space or when inter
was contracted to clean and sanitize the store. Employees have been trained to wear face coverings, frequently wash and sanitize their ha
working employee who has tested positive for Covid-19. They do not have a positive employee that he is aware of. He did state report t
olicy for employees to wear masks when <6' apart and at all times when dealing with customers.
ng face coverings. The manager said that employees are required to wear masks at all times and that they have signs posted on doors tha
aring a mask. Employee from grill area observed not wearing a mask. Explained complaint. Gave information about EO72. Gave web add
ke with Matt Willmington - Executive Pastor - Director of Ministries who stated that the following things are being done to reduce risk of in
at the following things are being done to reduce risk of infection. Screening is being done at the door. Every other row has been closed off
couple days ago and emailed copies of current executive orders. The company spoke with each employee and updated them on the curre
ustomers to wear masks upon entry and have signs posted.
ancy.hunter@dss.virginia.gov
aring a mask. Employee from grill area observed not wearing a mask. Explained complaint. Gave information about EO72. Gave web add
not wearing face coverings. The manager said that all employees wear face coverings in customer facing areas. I asked if they have signs p
e comments from 57719 below: Spoke with constituent who was very concerned over what he had observed, which was a total of 6 emp
was a total of 6 employees who all had no mask. I went to the store on 12/17/20 and observed 4 of the 7 employees I saw wearing masks.
s a policy where each student is required to wear a mask if they are not at their seat. Seats are placed 6' apart. Mrs. Cable stated that it is
ishment. Spoke with management. Explained complaint and EO72. Management states everyone is wearing masks.
ployee w/mask correctly worn. Observed other employees in establishment w/mask below the nose. Left complaint form explaining the c
f the specifics regarding masks within the office. We discussed these and I sent her a copy of both EO72 and latest Quarantine Guidelines.
ave one at the door and gently remind them that it is required by executive orders to wear one. The manager said some customers still ref
l they can to meet the guidelines in the EOs, All employees in customer facing roles are behind a partition with the exception of the proba
guidelines of 10' or more between patrons exercising and he is limiting class sizes to 10 people already. He stated he never has even 30 pe
ployees not wearing face coverings. On 12/17 we dropped off Executive Order 72, DOLI documents, and phase 3 best practices. We witne
my phone number and email address for questions.
face coverings. HR said that they do not have much traffic that is coming in out of their facility. However if someone does come in or their
ings during the visit and the dining area is still closed. Only drive-thru and curbside pickup are available. The manager was aware of the co
masks. The dining was limited and appeared that tables were social distancing. I explained that if a drag show was held then it does need
closed Mon) that all employees are wearing masks. He thought maybe the complaint was referencing the kitchen staff not wearing masks
mail on 12/15/2020. When I inspected the restaurant, there were 3 employees working at that time. The Regional Manager was there as
nspection. Tables were spaced to provide 6 feet of separation and waiting area was expanded. I went over possible routes of enforcemen
nistrator. Lynn stated that they are following guidelines and all office personnel have been instructed to wear masks if less than 6' from ot
scussed in the complaint. 1) The complaint said that "the store is not being properly cleaned" The manager said that they have someone
p and hand sanitizer and masks available. Church capacity is 450, but current attendance is between 55 and 60. They have a total 24 pews
loyees not wearing masks. They said that there are signs on the door requiring masks, they sanitize frequently using an (Iwave-R), seats ar
ll employees to wear masks when in the building. We discussed the need to encourage the use of masks with customers as well
sed new Executive Order with manager and left copy with manager.
en at time of inspection. Left inspection report identifying the 3 complaints. Left pages 1-3 of EO72 and pages 1-14 of Best Practices. Gav
some customers do not wear masks as required but that most do. The manager was unsure of how to approach customers without causin
ing masks and socially distancing appropriately. There are signs posted on the doors and all employees were wearing masks. The establish
as required. At the time of the visit the manager was aware of the complaint and had spoke with employees in question. At the time of the
es all employees must wear a mask indoors. Left information about EO72 and 2 mask signs. Establishment was not in violation at time of
not wearing masks. The manager said that they are still offering masks to customers who are not wearing a mask and they have an attenda
sed new Executive Order with manager and left copy with manager.
e manager said that a gentlemen came in very upset that a lady at the counter was not wearing a mask but was still able to purchase items
is for people in common areas to wear masks and they have machines spaced at 10' apart or have machines blocked off if they are fixed a
istance that I could provide in enforcing more customers to wear masks. The manager said that no assistance was necessary and that mos
and also doubts the effectiveness of masks or even the extent to which COVID has spread. I would not expect to see any improvement in
lines. Employees are wearing mask, but some customers are reluctant to do so.
a little cough but went to the doctor and it was not anything serious, just an allergy. She stated she is doing everything right and all emplo
ed to wear a mask. Informed of EO 72 requiring all employees to wear a mask beginning 12/14/20 at 12:01 AM.
hey stated that employees were being notified of positive cases existing by company email, postings in the building, and team leads. The l
ployees not wearing face coverings. While we were there we witnessed employees with masks but they were not properly wearing them.
hey stated that machines are ~10' apart and they have committed to a mask policy on the property even if distances are >6'. They stated
ot wearing a mask. The manager said that he has severe asthma. He still wears his mask all the time, however, sometimes he does pull it d
eed for all employees at all times to properly wear masks and social distance when possible. I explained, when asked, that if they would lik
anta. The manager said that this year they have extended the Santa display by 14 feet. There is a 6 ft barrier between the children and San
y are very strict on masks policies and that all employees wear masks. They offer customers masks who do not have one and they have sign
poken to Mgr. Bill Singleton about. He has spaced his tables well over 6' apart in the pro shop and eliminated tables in order to do so. He h
sed new Executive Order with manager and left copy with manager.
social gathering limit is now 10.
ees not wearing face coverings. The manager said that he works everyday and does not recall a time when employees did not have masks
t in authority over them, he is going to speak with the chair and ask for them to make an effort to encourage compliance to the order at th
o ensure owner received the first email. HRS 1/4/21 - Site visit. Observed employees wearing masks. HRS 1/6/21 - Email sent to owner o
quire all employees to wear masks.
with the Mgr. - Bill Singleton. He has posted signs about masks and asks customers to wear them if they are not currently eating in the pro
d EO 72. Phone call to complainant. Left a message explaining previously only customer facing employees were required to wear a mask.
lity must have no employee, who is undr quarantine, return to work until cleared by VDH/CDC guidance for COVID guidelines. Manager sa
mployees regarding mask policy and is following all of the protocols in place to the best of her ability and doing additional safeguards beyo
. I have also called and left 2 messages and have not heard back.
th her wore masks, but a group of employees were gathered together (not eating or drinking) without masks. Spoke with Service Mgr. - Ke
s. She stated she is very strict with employees regarding masks, but with 8 chairs in the salon it is hard to maintain 100% enforcement.
dge Mall and Bedford County).
e establishment is doing their best to follow the orders.
rn call. Spoke with Mgr. Joe Worth who stated that he has 2 signs on doors regarding masks and social distancing and 22 social distancing
he time and she was wearing a mask. Customers were also wearing masks and/or socially distancing appropriately. No further action nece
7 and I sent him copies of each to review. They will screen all those entering the building and limit occupancy to 25 spectators plus active
iginally, but removed 2. The 3 tables are more than 6 feet apart and people at those tables are eating and drinking so masks cannot be wo
of confirmed COVID positive employees. Including precautions, employee training and prevention steps such as cleaning and disinfection t
DC guidelines, have reported to DOLI as required, closed and cleaned as needed.
ng masks as required. Manager on shift was providing customers with masks if needed. Education was provided on DOLI/VOSH regulations
posted as well as free masks up front and a sanitation station. If they see a customer without a mask they offer to get one for them, but c
not wearing face coverings. During the visit, we dropped off copies of the complaints. We observed that no employees were wearing mask
e manager said that they have signs posted on outside doors, markings on the floor, and only allow 10 people in the store at a time.
earing face coverings. The manager said that all employees are required to carry a mask with them and to wear it. However, he does not r
ith employees on 12/8/20 regarding complaint #54134 and has directed them to all wear masks when they are interacting with customer
aw 2 or 3 were wearing masks, 3-4 had them on, but below the chin, and 2 had no masks at all. Spoke with Chris Mays - Service Mgr. who
but do require employees to wear masks when with a customer. They were not requiring masks within the office. I explained that they s
e stated that they do have signs posted on the entrances and throughout the store directing customers to customer service to obtain a fre
proper sanitation practices are conducted, chairs/individuals are 6 feet apart, and that customers wait in their cars and not in the waiting
ng to wear mask.
not wearing masks. The manager said that they have signs posted around the store regarding COVID-19 policies. The manager also ensured
aring face coverings. The manager said that they have signs posted on the doors and throughout the store to wear a mask. He also said th
ted guidance on EO 72 and the phase three guidelines as it pertains to employees wearing masks and customers. Manager was receptive
ks as of 12/7/20 due to local news coverage regarding spikes in COVID. Also posting signs for customers to wear masks as well.
ng masks as required. Manager on shift was providing customers with masks if needed. Education was provided on DOLI/VOSH regulations
d all employees are required to wear masks. When it gets busy, they take numbers and have guests wait in the car until a table is ready. Re
er for this day. He stated employees consistently wear mask.
manager about the complaint. All employees were wearing face masks, tables were marked for social distancing and signs were posted. Cus
blishment. Spoke with employee. Explained complaint. Instructed to wear mask over nose & mouth in customer facing area, post signs, r
blishment. Spoke with employee. Explained complaint. Instructed to wear mask over nose & mouth in customer facing area, post signs, r
ees and customers not wearing masks. The manager said that all employees wear face coverings all the time, even if they are in the back.
ng masks as required. Manager on shift was providing customers with masks if needed. Education was provided on DOLI/VOSH regulations
any promotes the policy and so does he. Stated that sometimes customers may see an employee without a mask in the rear of the store a
ng and social distancing policies. The manager said that all mall employees in office, security guards, etc. wear masks and practice social d
establishment. Spoke with management. Informed of complaint. He states tables are 6ft apart, bar has no seating, servers are wearing m
d all employees are required to wear masks. When it gets busy, they take numbers and have guests wait in the car until a table is ready. Re
2020. An Adam Kushner who states that he is now the District Manager returned my call 12/9/2020. I read the complaint to him, and poin
es and provided copies of EO 63 & 67, DOLI letter and Phase 3 guidelines. Explained possible enforcement due to number of complaints. R
es and provided copies of EO 63 & 67, DOLI letter and Phase 3 guidelines. Explained possible enforcement due to number of complaints. R
n most of the time and that she has a medical condition which prohibits her from wearing a mask. We discussed the possibility of installin
ng a mask. The manager said that some employees have a tendency of pulling the mask down when speaking with a customer so that the
erly wear a mask. Verified owner's wife had COVID in October. Verified owners sons now have COVID but are not on the schedule. Requ
She stated that all employees are wearing masks and customers wear them when entering restaurant. She stated bar is closed. Recomme
ma who normally do not wear masks. I asked that she either have them wear masks when with a customer or have other employees perfo
sq. ft. building with no more than 4 employees and she is aware of the EOs regarding masks and social distancing. They did have a COVID
wearing face coverings. The manager said that they provide customers with masks if they do not have one upon entry. If the customer ind
wearing masks. The owner said that it is her, her husband, and a close family friend who are the employees at the establishment. She said t
aring/enforcing mask wearing in the facility. The manager said that they provide new masks daily to students and teachers. They only allo
ed that no employees that have tested positive are working. I was referred to District Manager. Contacted District Manager and discusse
She stated that all employees are wearing masks and customers wear them when entering restaurant. She stated bar is closed. Recomme
Phone call to establishment. No answer. HRS 12/9/20 - Phone call to establishment. Spoke with manager. Store closed upon learning of
s on. One employee was at the cash register, one was stocking, and one was helping customers. Spoke to the owner about why we were t
e and mouth. Instructed to wash hands after touching face & before doing anything else.
were wearing masks. We talked about situations where employees may not be required to wear masks, customers sitting down/eating do n
atson, Regional Director of Operations, by phone. Read the complaint I had received. Also explained that the other 2 complaints we had
requesting a return call. HRS 12/10/20 - Voicemail received from establishment. HRS 12/11/20 - Phone call to establishment. Left anoth
he orders. Employees were wearing masks, sanitizer available at every table, seating is >6ft apart, and no bar seating is permitted. No fu
he nose or around the chin. Two members were doing so in customer facing areas. The staff were educated on proper mask wearing, enfo
tomers were not wearing face-coverings. The manager said that all employees wear masks and practice social distancing. There are signs p
earing face coverings. The manager had questions regarding employees with medical conditions and wearing masks. I explained executive
EO complaint by email. At 9:20 am, I walked into the front office. There were 3 female employees and all 3 were correctly wearing mask
ng masks. The manager said that employees are required to wear masks and that they are very strict about this enforcement. The manage
wearing a mask and coughing when asked to put a mask on. The manager said that when there are no customers in the building that they
ided. At the food lines: sanitizer and gloves are provided and lines are monitored. Markings are everywhere indicating social distancing o
ay have pulled down to speak to customer who couldn't hear. Owner stated she has sign up to encourage social distancing and wears glov
e on duty was not wearing a mask while we were talking with her. There were no other customers in the store when we walked in. Spoke
s not wearing masks and the Santa event that they have coming up. The owner said that employees do have masks that they pull up when
ot wear face coverings while in the classroom. I discussed the fact that EO 63, as amended, no longer provides an exception for schools an
and following social distancing guidelines. Spoke with the owner regarding complaints about employees not wearing masks. There are no s
ing a mask hanging off of her ear while interacting with customers. The manager said that all employees are required to wear goggles, mas
mask. Signs are in place for customers to wear mask & social distance.
nts and how they are trying to follow the EOs, the band room, bands are >10ft away, >6 ft spacing between tables, DOLI, gatherings, mask
he nose or around the chin. Two members were doing so in customer facing areas. The staff were educated on proper mask wearing, enfo
t after receiving an influx of positive cases from this facility. The facility was found to be in compliance with EO requirements and there is n
omplaints and ways they are trying to follow the orders. No violations were observed. We discussed bands, dancing, masks, hand washing
or sale for customers. Plastic shields over registers. All employees wearing masks. Hand sanitizer available. Markers on floor to ensure soc
he complaint, just the date and time, and that it involved Customers and Employees not wearing masks. Jim stated that his employees are
building that employees do not wear masks. As soon as a customer enters the building, employees put masks on.
ue to this area being closed, employees working in the bar are not customer-facing or customer-interacting when they step into this area.
s and customers are not wearing masks. The manager ensured that all employees wear masks and practice social distancing. They also str
employees needed to wear them correctly, covering both their nose and mouth. Manager confirmed that he did have sign reminding patr
building. I suggested limiting the number of people in the retail area due to size.
tening. They offer mask, have signage, provide alternate pick up options.
when customers are in the building. When customers are not in the building, employees take off masks and practice social distancing amon
were no other customers in store). Owner assured that all employees follow mask policy. There was no sign on the door regarding masks,
. He had questions regarding medical conditions and mask wearing. Executive orders were explained to him regarding employees in custom
ere wearing masks (@ ~1130) and one patron was not wearing a mask in line. Reviewed the complaint with the manager and was informe
requirements.
s are worn "whenever handling the donuts. When packaging donuts we do not wear gloves we use wax papers to handle all donuts to be
asks. They said there are signs posted around the store and on the entrance doors.
sks (1 at the counter, 1 helping customers, and 1 bringing items to the cash register). Some customers were wearing masks. No signs outsi
laint. While I was there all employees were wearing masks as well as customers. There are signs posted on the doors about masks and soc
From talking to her, it sounds like the same complainant had reached out the restaurant last month as well to voice her concerns. During
cial distancing complaint. I spoke with the person-in-charge, Tammy, and informed her of the complaint. She stated that a few times they
scussed social distancing, facial covering, sanitizing game and pool equipment between patrons, and the facility's responsibility to enforce
ment. Karen will be in in the morning. 12/9/20 - Voicemail received from Tracy. 12/9/20 - Phone call to establishment. Spoke with manag
Some employees in the back did not have on masks due to challenges with heat when working in a kitchen. We discussed social distancing
masks are required and he said most customers are wearing masks. EHS observed this during previous inspection. He stated they have be
nteracting with customers so he does not wear a mask. Informed him on the executive orders and reminded him to keep a 6 foot distance
elating to requirement for mask clearly present at door handle of entrance doors. At time of visit counter person had a mask on and 4 p
EO that all customers must wear masks upon entering , that staff under VDH are required to wear masks in all customer facing areas and
les within the forward section of the restaurant. Some staff were improperly wearing masks within the facility. At the time of the visit it w
oup of guest dining.
no one would come to the door or answer the phone. I again visited this facility on 11/18/2020 in the afternoon and spoke with the man
nt Executive Order. Reminded owner that masks should be worn by all staff at all times, tables must be 6 feet apart, and recommended re
wever, customers were not socially distancing and sitting too close to one another. An official notice of violation will be issued and brough
e new general manager, Linda Cartwright. Ms. Cartwright stated that staff are required to wear a mask over their nose & mouth. She will
al covering correctly.
ave guest wait in their car & txt them when a table is ready.
ng. Patrons were wearing masks at the buffet area and around the facility. Staff were all wearing masks properly at the time of the visit.
p, they are all 6 ft apart. All employees (with exception of one with medical condition who works in back of house) are required to wear ma
g our visit, we observed that all employees and customers were wearing masks. We gave copies of executive orders, DOLI documents, and
r. I explained to the attending managers that they must enforce proper mask wearing for staff at all times. Children over the age of 5 must
e-coverings. He said that all employees wear masks and that they enforce that policy.
cretion of the individual. Executive orders were explained regarding face coverings and interaction with customers. He informed us that th
verings and distancing were received by this office on 11 November and 19 November 2020. I talked with Facility owner Clifton Abercro
ok wear masks as long as they can socially distance. [Gloves are not required when you don't ever touch the food]. Earlier this week I ema
wearing masks. No further action required.
sks on when they clock in. They are not permitted to remove the mask until they clock out for break or clock out to leave. Gloves are not r
rved mask signage on the door. Observed customer enter with a mask on. Observed staff at tables while eating/drinking without masks -
d that the Bedford Christmas Station has updated there precautions regarding the executive orders. They provide masks, gloves, and only
" sign and "CDC Printable Flyer English" sign. Spoke to owner Tony and wife. Gave them 2 more signs that they could put up for Masks. W
r. Manager Eddie was not there. Willy came to counter with no mask - Stated he was the Manager at the time. Asked Willy why he did n
tter included Executive Orders 63 and 67.
tter included Executive Orders 63 and 67.
m. Discussed that employee working in pizza prep area did not necessarily have to wear a mask, but as soon as that person approaches the
o wear masks if they are unable but should be social distancing and washing hands frequently. When an employee come to the front they
tter included Executive Orders 63 and 67.
was not enforcing mask requirements for both staff and patrons entering the building. The facility had patrons entering, exiting, and trans
chin and pulled under nose. Discussed with owner, Em. Left copies of Executive Orders and Phase 3 Guidelines. Left signs for front door.
were wearing facial covering during the visit. We discussed the complaint and I left guidance from DOLI.
nic tables and saw no more than 4 people at a single table. Teachers were there for less than 15 minutes and had masks on unless they w
he building with masks and social distancing between tables was being enforced. All servers and staff appeared to be wearing masks as re
ear masks as required at drive thru. The facility was operating as a drive thru only at this time.
ng a face covering and there are disposable masks at customer facing stations. Employees are not required to wear a mask if they are not
e, Rebecca Seaman, as the manager was not present. When I walked in, I noticed mask signs on the doors, social distancing markers on t
rea they were all wearing masks over their mouth and nose. Some customers were sitting next to each other but that is because they cam
stomer. Discussed proper practice at the salad bar and with face coverings. At the time of the my visit, all servers and host were with ma
stated that they did rent the venue out on Saturday for a wedding, but there was a bartender there so people could not just drink all they
pposed to wear masks all the time to cover the nose and the mouth. District Director reviews cameras and follows up with employees who
ormal open operating hours. 1) Family groups appeared to be maintaining separation from other groups. 2) Hay rides trailer - family gro
estaurant. Andrea states that neither of them ever told a Customer that they refused to wear masks. They were wearing masks all the tim
, the Queen of Hearts jackpot. She was unaware if there was karaoke happening. Discussed with her that under the Phase 3 Guidelines kar
d not found any issues. I spoke with the manager Derek, and they are trying to be vigilant about employees wearing masks and wearing th
e facility it was observed that a patron was not wearing a face mask while waiting for a to go order. Additionally, I walked the dining area w
tion the facility staff were all properly wearing masks. Tables were marked off for social distancing. Most of the patrons entering were wea
e EOs. There were not very many people in this establishment and I observed all employees wearing masks. On Friday, November 11, EHS
yees wearing face coverings at all times but he stated he will mention it to 3rd shift employees as a reminder.
ors are correctly marked.
ea. Observed customers enter the building w/o masks. Establishment requested mask usage. One of three customers put on a mask. Sug
admin. assistant who stated that the Queen of Hearts event draws a lot of people due to large jackpot but someone has won so event wil
tion the facility staff were all properly wearing masks. Tables were marked off for social distancing. Most of the patrons entering were wea
me UI informed them of the several complaints they have received regarding staff not wearing masks properly, that patrons were not soc
ks available.
while I was there. I counted 4 patrons without masks and all patrons consistently maintained 2-3 feet separation while going through the l
loyees without masks. Customers sitting back to back. No tables blocked off. Customers wearing masks to varying degree. Did observed gl
the drive through.
ers. Explained mask when entering, exiting, and moving about in the restaurant.
u was open air that staff did not need to wear masks. Discussed EO 67 and the requirement for all staff to wear masks in customer facings
compliance with EO but would address the issue with night staff.
n floor, lobby chairs removed, bar seating removed, plastic shield over front desk, signs throughout facility, etc. Suggested adding more sig
n floor, lobby chairs removed, bar seating removed, plastic shield over front desk, signs throughout facility, etc. Suggested adding more sig
cing and compliance with buffett procedures. The facility was providing masks and gloves to all patrons. Tables were properly spaced. The
t tables were spread apart as required. Chef conveyed that he understood and would ensure that staff and spacing would be enforced.
t tables were spread apart as required. Chef conveyed that he understood and would ensure that staff and spacing would be enforced.
e the facility is following current requirements and guidelines. Unless customers are actively eating/drinking/taking their turn bowling they
sent. Discussed complaint with her. She stated she has medical conditions preventing her from wearing a mask and there are no signs that
see when looking behind the counter in the back room. Kitchen workers are encouraged, but not required, to wear facemasks.
. Staff wearing masks, signs on door, no bar seating available. Staff member was leaning up against bar during slow period. Tables rearran
re there. Got Jaime on phone. Employee on make-line, where Customers tell them what they want, is not wearing mask. Hanging sneeze
t contacts did not work for 2 weeks.
sted. Hand sanitizer available. Markers on floor to ensure social distancing. Discussed employee health policy.
being worn by other customers multiple times and nothing being done by the owner. When entering the facility, I noticed they had severa
ately wear a mask.
ssages on the doors. Manager Casee and Hostess were wearing masks correctly when I came in. Gave them extra copies of signs should t
tt Heath. Copied them on picture and Executive Order 67, including quotes to show bar seating still not allowed.
ept on top of bar. He admits that people seated at tables have come to bar, taken stools down, and played the game for 10/15 minutes.
t practicing social distancing between tables. Patrons were not wearing masks when entering, exiting or transiting the facility as required.
e two complaints that came in within days of each other. I visited the facility on 10/7 during lunchtime (when I noticed a lot of cars in the
re required to wear masks and that as far as he knows, everyone has been compliant. Manager was well aware of requirements and stated
the kitchen are not required to wear a mask as long as they attempt to social distance as much as possible, the dining area is closed and t
ding mask. Before I entered the facility, I noticed customers leaving without wearing masks or covering over their nose and mouth. Upon
e two complaints that came in within days of each other. I visited the facility on 10/7 during lunchtime (when I noticed a lot of cars in the
wearing masks under chin. (Corrected during visit.) No bands present during visit. Explained 10 ft. minimum between band and guests. Ob
m for 100 people.
26, 2020. Both staff at the front serving customers were wearing masks covering their nose and mouth. Additionally, when the manager,
no bar seating and while cutomers are waiting they are required to wear masks and keep a distance of at least 6 feet while waiting unless t
t practicing social distancing between tables. Patrons were not wearing masks when entering, exiting or transiting the facility as required.
that customers are required to wear face covering when entering and I have observed previously that management has consistently been
she noted an employee recently placed on some form of leave due to her inability to wear a mask due to a medical condition. I left VDH p
Customer-facing positions do still have to wear masks. Sent her copy of Executive Order 67, Guidelines, as well as CDC Printable Flyer Eng
ent of all staff and customers to wear masks above the nose and covering the mouth at all times when not actively eating or drinking. She
at the register is required to wear a mask and the facility does need to enforce employees to wear masks when entering the facility. There
oyees at the time of visit were properly wearing facemasks). The complaint was for observations allegedly made made Sunday the 20th a
y in the back and at the drive-thru. I discussed the complaint with the manager on duty. Masks were being worn by all employees. Gloves a
wear face masks when working customer facing areas. At the time of the visit no staff were wearing masks. I informed the staff that if the
kitchen employees.)
ncluded Executive Orders 63 and 67.
of such others do wear. They do have have plexiglass that they are behind, I did share with Veronica that present of the shield did not tak
nd its non-compliance with the EO 63 & 67. The facility was out of compliance and seating patrons at the bar, staff not properly wearing m
ce covering requirements. Employees were not wearing masks or not wearing them over their mouth and nose, Table were less than 6 fee
restaurant was closed to entry but open for drive-thru. Door was unlocked; when I entered, there was an Employee running the drive-th
charge, Mike F. I explained to him that we have gotten two (2) additional complaints about customers and staff not wearing masks over th
charge, Mike F. I explained to him that we have gotten two (2) additional complaints about customers and staff not wearing masks over th
being enforced and staff were wearing masks improperly. I discussed measures to allow for social distancing by removing tables or chairs.
ncluded Executive Orders 63 and 67.
C. The way the facility is currently designed has the flattop and prep area in the corner. There is plexiglass installed where it was open. The
through a Facebook post and she has spoken with the employees and the manager that were on duty at the time of the complaint reiterati
ed employees can wrap on the other side of the bar (employee side, not customer side). Ensure all employees in a customer facing area w
dining area is closed and they are only doing drive-thru and curbside pickup.
re at the facility. I spoke to Crystal's husband Jeff, who was the Manager at the time. I explained the complaint to him and told him that a
h. She was not sure what the policy or rules were on what to do if staff are not properly wearing mask. The GM was not at the facility dur
e person-in-charge. Upon my arrival Chris was wearing a face covering over his nose & mouth and holding the dessert tray at a table with
the managers. He showed me where they had installed plexiglass above some booths in the restaurant. I told him that doesn't work and
tter included Executive Orders 63 and 67.
y all employees on the floor were wearing face coverings correctly over their mouth and nose. I spoke to the manager and let her know ab
were wearing a mask at the time of the visit. Reviewed the complaint with the attending manager and stressed vigilance about mask wea
e of the inspection it was observed that patrons were not wearing masks when entering or exiting the building. Also many patrons were no
tter included Executive Orders 63 and 67.
ff do not wear a mask. Information given of Phase 3 & signage when routine inspection completed.
wearing masks as required. Tables were sectioned off for 6 foot separation at the time of the inspection. The complaint was reviewed wit
ould be there then. Called again at 4:30 pm. Owner was not there. Employee could not give me Owner's phone number but stated that O
tter included Executive Orders 63 and 67.
bar is closed, every other table closed, employees and customers required to wear masks, signage posted on door. No further action need
ation about definition of exposure and quarantine requirements. Provided web links for information about COVID-19 symptoms, quaranti
ation about definition of exposure and quarantine requirements. Provided web links for information about COVID-19 symptoms, quaranti
te and time of observation. E-mailed complainant to see if I could get more information as to whether it involved Customer-facing emplo
tter included Executive Orders 63 and 67.
ation about definition of exposure and quarantine requirements. Provided web links for information about COVID-19 symptoms, quaranti
ask incorrectly worn over just her mouth, not her nose while serving customers. I spoke with the manager about the complaint and observ
if I could get more information as to whether it involved Customer-facing employees or employees on pizza line. Complainant replied, "N
if I could get more information as to whether it involved Customer-facing employees or employees on pizza line. Complainant replied, "N
ncluded Executive Orders 63 and 67.
yone wears them while they are open. The facility closes at 3pm and they will take them off at closing when they are just cleaning up. Oth
he mask mandate. Upon inspection it appeared that the staff in this facility were all wearing masks as required. Masks were seen over the
t the counter by a young man, Brandon, not wearing a mask. The server / waitress was wearing a mask when outside of the kitchen. I aske
sk and social distancing complaints on Trio. Norman said that all staff both front and back of the house are wearing masks as well as glove
tter included Executive Orders 63 and 67.
ncluded Executive Orders 63 and 67.
s at all times as required. Customers may have been seen not wearing masks while in the building and the manager was informed that all
ke to regional GM who stated that all employees were wearing masks this morning. That he will speak with store manager regarding the c
ncluded Executive Orders 63 and 67.
or limiting tables to maintain social distancing. Bar seating may only be done in twos and in areas where no food storage, prep, or dish wa
ndant with a mask and an employee on the line with a mask - cook in the back prep area did not have a mask on but is not required to as
e working at the drive-thru and curbside pick-up are required to wear a mask over their mouth and nose. The employees in the back are n
by management.
ncluded Executive Orders 63 and 67.
tter included Executive Orders 63 and 67.
they are no longer having the event and are planning to reschedule it to Spring 2021.
encouraging the use of face coverings and social distancing. There is some discussion with legal staff about ability to deny services by a pu
efly spoke with him Wednesday AM. As Dr Anderson has spoken to Dr. Gateley, the district director, earlier this week, Dr. Anderson seem
e-thru open. All employees are required to wear their mask over their mouth and nose while in the facility. The manager did state that som
was able to clarify. Emailed copy of EOs and guidelines to him. Freddie stated he will correct and seat 6 ft apart, close bar.
t he thought if his employees had a medical condition they would not have to wear the masks and that they were putting them on per cus
ase 3 and a link to phase 3 guidance documents) as well as left a voicemail (phone number ending in 2867) with Dr. Keith Anderson, Executi
ase 3 and a link to phase 3 guidance documents) as well as left a voicemail (phone number ending in 2867) with Dr. Keith Anderson, Executi
ase 3 and a link to phase 3 guidance documents) as well as left a voicemail (phone number ending in 2867) with Dr. Keith Anderson, Executi
t want to be named. Complainant states that during staff meetings, no one is wearing a mask. They are receiving 1 packet of wipes for sp
s establishment the cooks do not normally serve food, it is given to the cashiers. It is also bagged up before being handed to the customer
masks while helping customers. She stated that she was aware of an employee taking a pizza out to a car and forgot to put on a mask. Sh
s instructed all servers to wear the masks over their mouth and nose while serving customers. She has been monitoring staff and will conti
tter included Executive Orders 63 and 67.
t and providing copies of EOs and FAQs. Recommended using floor markers to ensure social distancing, posting more signs, having custom
that masks were still required in Phase 3 for Employees in Customer-facing positions - Host/Hostess, Server, Cashier, indoors or outdoors
nager were in. Spoke to P.I.C., Dana. Explained complaint. She states they have signs posted as required. She asked about people with as
are required to wear face masks when entering the facility and all employees are required to wear face masks while working. The manag
rmed of complaint. Informed of how to correctly wear a mask and who is required to wear a mask. Was told that GM has required all staff
a mask. Called the owner, Jordan. I read the complaint to him. They had recently moved into the new building and knew they needed to
eived the complaint). Explained that I received what looked to be the same complaint twice and that there was no information to call the
eived the complaint). Explained that I received what looked to be the same complaint twice and that there was no information to call the
en is seperated by a wall with a door from the small front service counter. Employees should be social distancing as much as possible, wh
d their signs to state that customers are required to wear face masks when entering, they are also providing face masks for those that do n
hment has made to comply with the executive orders. The establishment was about to open during the site visit, no patrons at that time.
this was a busy time for them with Customers waiting on seating as well as waiting for take-out. He states that he will make a sign encour
that face masks are required. He stated that employees are wearing masks and gloves. The facility is currently operating at 50% capacity,
"mask rule" and she and any other employees when they are in the front area (making drinks, making sushi, running the register) or taking
tter included Executive Orders 63 and 67.
a sign on the door requesting customers to wear face masks, but are not requiring customers to wear them. Their tables are bolted down
eginning of their shift and for all workers to wear face masks over their nose and mouth as well as gloves. I discussed the requirements for
tter included Executive Orders 63 and 67.
not let people wait inside the restaurant, they will not even seat people inside without them wearing a mask, they require a mask to go to
tter included Executive Orders 63 and 67.
ired to ask customers to use a barrier when going through the buffet line. The manager stated that the employee at the grill was cleaning
facing area are required to wear a face covering. Explained that children are not permitted in the kitchen. Observed mask usage. Did not
ft separation, etc. Left a copy of Phase 3 Guidelines and gave web address for guidelines and signage.
ft separation, etc. Left a copy of Phase 3 Guidelines and gave web address for guidelines and signage.
stomer facing employees on the floor (in dining area) are wearing masks. He stated there is signage on the door for customers and some t
yees on floor (in dining area) are wearing masks. He stated that he has signage posted on the front door for customers and had removed t
omer facing employee is drive thru. Manager stated that line had been rearranged to ensure social distancing.
s. At the time of my visit this facility was going above and beyond trying to meet the Governor's Executive Orders. As I arrived there were
access to signs to post to help customers adhere to mask usage & social distance.
g face masks. This is a mobile unit. All employees are required to wear masks but it does get very hot in the unit and they sometimes take
ring their last routine inspection, 6/17/2020, I observed that all staff were wearing face masks. Signage is posted and email updates are fre
mask that was working the drive-thru. They were unaware that employees in customer facing positions are required to wear a mask, no e
n I arrived the waitress and the manager were both wearing a face covering - one was coming back inside from being on the outside cover
0. Called 8/11/2020 and was told she would not return until 8/13/2020. Spoke instead to acting Manager Anna and shared the informatio
tablishment. There are signs posted that customers are required to wear face masks and markers for social distancing.
s received today. The signs that were posted could have been a little more encouraging to Customers to wear masks. I gave Alex a copy o
hment has made to comply with the executive orders. The establishment was about to open during the site visit, no patrons at that time.
is at half capacity. All team members are required to wear masks and gloves. Facility is requiring customers to wear masks when inside th
s received today. The signs that were posted could have been a little more encouraging to Customers to wear masks. I gave Alex a copy o
o wear masks. Dining room is still closed so only serving through the drive through. Hourly sanitizing checks.
s received today. The signs that were posted could have been a little more encouraging to Customers to wear masks. I gave Alex a copy o
45 pm 8/11/2020 as he was in vicinity for septic meeting. Store now has a large sign with stern wording asking Customers to wear masks.
of no face covering use by employees and customers. She said that face covering use was required by all employees.... she would re-ite
in the establishment were 6 feet apart, Every other pool table is used, there are no bar stools, employees are required to wear masks, an
ing the masks and physically distancing.
r) Fishers Restaurant at 9:15AM, 14 August 2020. I stated that this was for violation of the EOs (No face coverings and no distancing). Th
and after a wait, I was speaking with the Manager at the time Shanna Ray, and the call again was dropped. I decided it would be easier to
to doctor for unrelated ailment. He stated he has been monitoring himself for symptoms and staying inside his office with the door shut w
tter included Executive Orders 63 and 67.
customers without masks. Discussed complaints with owner. Store has signage posted and employees reported as wearing masks.
tter included Executive Orders 63 and 67.
aff are required to wear masks when they cannot maintain 6' of social distance. Today is the first day that teachers returned to school. Th
ted that policy is for everyone to wear a mask - cooks, delivery driver, etc. He stated that they have a sign on door for masks and social dis
tter included Executive Orders 63 and 67.
ng face masks, all tables were 6 feet apart, and there was no bar seating. The facility also had signs posted. The seated customers did not h
arding masks and social distancing. Some of the tables were too close and they will need to remove them or put up signs to use every othe
in the establishment were 6 feet apart, Every other pool table is used, there are no bar stools, employees are required to wear masks, an
nts for wearing masks. The kitchen area at this facility gets very hot due to the pizza oven. The kitchen is visible to employees but fairly far
ty does require customers to wear masks and social distance, they also require employees working up at the customer counter to wear m
ner is aware of the requirement for customers and customer facing employees to wear face coverings. Signage is posted. Some customer
lity has been in compliance with all EOs and guidelines, practicing social distancing, and all employees are wearing masks. Signs are posted
blic. The guidelines on masks for Bedford County Public Schools (BCPS) are that Visitors must wear masks and the staff members greeting
blic. The guidelines on masks for Bedford County Public Schools (BCPS) are that Visitors must wear masks and the staff members greeting
l. She thinks the employee not wearing a mask was in the middle of shift change and a grill cook. I explained employees in customer facin
in the establishment were 6 feet apart, Every other pool table is used, there are no bar stools, employees are required to wear masks, an
eting the team had this morning; face masks are required, new plexi-glass shielding installed. He was cooperative with the call.
iscussed masks and social distancing during that visit with management. I went through the drive-thru to view what the workers were doin
ested he put on. Makers on floor to ensure social distancing. Customers wearing masks in store.
ed without masks. Owner provided masks for customers. Outdoor seating available. Left copies of signs and EO 67 with manager.
ey should. Discussed the policy that employees in customer facing areas wear masks. She stated she will make sure that is enforced. Own
with customers have masks on. Kitchen worker preparing foods did not have a mask on. The lady working the drive through window has a
tter included Executive Orders 63 and 67.
hen signs were posted during previous routine inspection). He stated some employees medical conditions that prevent them from wearing
rmally customers are seated at every other table for social distancing, but this incident someone came in and sat at the table in between c
both aware of an employee who was in close contact with a positive COVID-19 case and that employee had not been to work in a few day
have to wear masks but that it was recommended if they could not social distance. Owner stated that he did have a cashier on the date
u is the only option at this time. All employees were wearing masks. The only employees in a customer facing position are at the drive-thru
ested he put on. Makers on floor to ensure social distancing. Customers wearing masks in store.
omer facing positions are wearing masks. However, the cooks are not wearing masks due to the nature of their job. If they leave the kitche
mers (at least until seated) are wearing face coverings. Manager stated they have signs on entrances encouraging the wearing of masks. M
ested he put on. Makers on floor to ensure social distancing. Customers wearing masks in store.
at registers, I spoke to the manager about the complaint and asked what they have been doing to comply with the EOs. She stated that
scussed: 1) No use of Face Coverings by employees in customer facing positions. I stated that employees MUST wear face coverings both in
ntly op[en to the pubblic. The rule is currently if they cannot social distance, they wear a mask. She stated there is signage on entrances
ed without masks. Owner provided masks for customers. Outdoor seating available. Left copies of signs and EO 67 with manager.
ll times unless they are eating. Signs posted on doors and social distancing, per manager. He stated he reminds employees about proper m
he following: This facility has had their assisted living facility on "lock down". This means that no one that is not approved to be in the facil
Customer had also posted a bad review. He stated they are trying to be compliant but sometimes Employees do not always follow all the
worked 14 hours yesterday and there were never more than 7/8 people in the store at any one time. They do have marks on the floor to
guest seated 6ft. apart.
aring face coverings, every other machine is marked for use, floors are marked for separation during group exercise classes, extra cleaning
asks and she has not had any resistance. If an employee pulls their mask down, a manager tries to correct it as soon as possible. The dining
e required to masks and have been. I asked if there is a sign on the door about masks or social distancing and she said no, but there used
t free delivery policy. They have a piece of equipment that pizzas are placed on near the door when making a delivery, and the delivery dri
employees have masks and know to wear them covering their nose and mouth when they are at the front area. She also stated they hav
dealing with customers. All staff signed paperwork stating that they will wear masks when dealing with customers. I gave him the date and
2020. Was able to talk to her by phone 7/29/2020. She stated that they did have summer school the date of observation (7/23/2020). C
I waited for the owner, I observed both wait staff and cooks wearing masks & that some tables were closed / marked off for social distanc
stomers and customer facing employees to wear face coverings. Signage is posted. Some customers claim medical conditions as the reaso
ying masks are required, all tables are 6 feet apart, and they are following the other guidelines for restaurants during phase 3. I recommen
r a few days prior to this complaint and had discussed mask policy. The manager on duty at the time stated that all employees are wearing
maintain social distance. Guests are being spread out inside the boat and on the deck to maintain social distance. All employees are wea
ey should. Discussed the policy that employees in customer facing areas wear masks. She stated she will make sure that is enforced. Own
arding masks and social distancing. Some of the tables were too close and they will need to remove them or put up signs to use every othe
ing and mask wearing. Proper distancing was being practiced at time of visit. Observed employees wearing masks. Provided information
t all employees interacting with customers were observed to have face masks on, appearing properly worn. Met manager in parking lot an
arding masks and social distancing. Some of the tables were too close and they will need to remove them or put up signs to use every othe
rs not wearing face coverings. One observation date was 7/4/2020 and one was 7/23/2020. I inspected the facility on 7/15/2020 and fou
rs not wearing face coverings. One observation date was 7/4/2020 and one was 7/23/2020. I inspected the facility on 7/15/2020 and fou
hen signs were posted during previous routine inspection). He stated some employees medical conditions that prevent them from wearing
g masks when behind bar. If they need to take a breath, he has told them to step back into the kitchen area. He stated that there is a sign o
uple six feet apart. Mgr. was confused about bar seating, went over requirements: no seating at bar if food/drink prep/storage. Confirme
ner Store. Tamara stated that they were having issues with customer compliance. She is going to implement more prominent signage at
ting that masks are required. He stated that he sees a majority of customers wearing masks when entering the store.
e signs are at the door and at the bar. The manager I spoke with said she has been fortunate to not run into the problem of customers refu
mara Waldo (Manager). Recommended that signage be posted at the store entrance (which they have done) to encourage face coverin
ing positions must wear masks. Also told him that Cook in back does not necessarily need a mask, but if they turn to the Customer to disc
taff. They have been trying to monitor everyone to ensure they are wearing masks. He asked what day the complaint was made and will re
tated that kitchen staff is even wearing them, but sometimes pull down when not facing customers. Everyone interacting with customers a
dated 6/30/2020) state that visitors are required to wear masks and that Staff and children over age 2 are strongly encouraged to wear ma
posted and employees and customers are wearing face coverings and maintaining social distancing.
perly ,verified signage in place. Reminded mgr. that options such as curbside service and on-line ordering can be made available for those
perly ,verified signage in place. Reminded mgr. that options such as curbside service and on-line ordering can be made available for those
tter included Emergency Orders 63 and 67.
VID guidelines and understand that employees in customer facing positions need to have on masks. Manager states that they have a sign e
ve medical conditions that prevent them from wearing masks. I informed her that the most recent EO 67 states that employees with med
n, all employees are required to wear masks and they have signs on their name tags reminding people to social distance. I let the store ma
ead of the virus and made me feel unsafe being in the building. It sets a bad tone for a government office to not be following the law.
They try to practice social distancing, mask not currently required. Referred to General Manager Travis Lewis. Email provided TLewis@D
heir receptionist, is by herself in her office space and normally does put on a mask when a customer comes in, but may have neglected to
eek. The previous manager at the time of this complaint is no longer with the company. Mr. Price stated that he follows the corporate po
e. She still manages the bar and stated that they have removed all the bar stools from the bar, but occasionally someone will bring a stool
d offered to call about the information in the complaint. What she found was that for masking: Students are required to wear masks any
ng and we discussed additional ways to encourage separation into family groups with 6' between each. The school event mentioned in the
he was not wearing a mask while the customer was in the store. I informed him about the executive order 72 and employees in customer f
information for the regional manager. Was called by Jason Robertson who stated that on Friday, they were notified that Cameron's moth
nager said that they have barriers between stations and that the employees wear masks. The manager noted that in the grooming salon th
e and isolated. This employee unfortunately had a pre-existing condition and he did pass away. Manager states that employees were noti
ed. There were some additional concerns raised when I spoke to the constituent who filed this complaint. Since that person also works in t
signage and social distancing decals to keep it fresh and current. He feels the numbers stated as far as masks not being worn by customers
ound their neck and with them at all times as well. I asked if they had signage posted. Marshall said that they have signs on the doors and
rs in building). Discussed with manager at the time to ask customers to wear masks when not seated.
. The manager also said that in the garage it is difficult for some of those employees to wear a mask due to the dangers of the equipment
s that these efforts are still in effect and that social distancing is being enforced by removing tables from service.
masks available in 4 locations in the store. They maintain the signage and social distancing decals to keep it fresh and current. He feels the n
so he does not wear one. He also does not feel comfortable in his word, harassing customers about wearing one.
cording to Ms. Tomlin, they have 2 positive cases out on quarantine now and she sent a person home today when they came in symptom
cording to Ms. Tomlin, they have 2 positive cases out on quarantine now and she sent a person home today when they came in symptom
attendance for his last 2 games. Total attendance of players and spectators was 21 on 01/04/21 and 24 on 01/18/21, so he is well within
andles scheduling on the phone as well as dealing with patients as they enter. They had put up an acrylic partition to separate this person
k. Then, the third employee was not wearing a mask and was located at the customer service desk that is located in the center of the store
r the inspection, I noted all employees wearing masks correctly over nose and mouth.
that throughout the office mask wearing is required, however, sometimes it can be difficult for everyone to wear consistently. Regarding
When Employee's father tested positive. Employee was sent home to quarantine. Employee did start to feel sick while quarantining. Emp
les that have not arrived yet. Read him the current complaint. John stated that they do have signs posted about staying 6' apart and they
eir Sports Director provided a list of items they are doing to limit the potential spread. Also, total attendance at any one event has not bee
mployee who has a medical condition but still wears a face shield. The manager also said that employees will take off the mask to answer t
ow each other or are from the same household. Regarding mask wearing, the manager said that they have masks available at the front fo
, but had been exposed to her grandparents who were COVID positive. She has not been back to work and is being tested. I informed Mr.
ot run his business without following these guidelines as they are very clear. I sent him door signage regarding masks since he did not hav
Q masks for Christmas that they wear. Discussed remainder of complaint and manager stated she will check the cameras for that date and
ation with free masks available at the entrance to the store. Ms. Moore stated she does have 1 employee who is exempt and apparently th
rcise and went over the main restrictions governing their operation. I also sent her copies of the specific pages of EO72 and Phase 3 Guide
s, and also have masks available to everyone. Krista said that they do not force their employees to be confrontational with guests regardin
and I have sent him those as well as EO-72 and Phrase III Guidelines. They had the facility where these employees worked sanitized by Kid
wear masks at all times of work. Casey said that she was not there on 1/12/21. However, today, she has not witnessed anyone pulling the
monitoring, exclusion and quarantining.
mask. We discussed the importance of that and how it might make visitors feel. I recommended that Zeke gently remind the Lynchburg loca
72 restrictions.
72 restrictions.
tting at the bar counter. Informed that she can put up a sign to help customers not sit there.
et to pull it up over his nose. Discussed customer mask usage. She stated they have multiple signs up and said she will start asking custom
as told everyone has to wear a mask. Thanked the manager and said keep doing what you're doing.
nd mask usage. Hopefully, I will receive a reply confirming she will follow current EO requirements.
stance and to keep parties 6' apart. Juan stated that they are seating people at one table and not using the next one. If people are waitin
mask wearing among employees strictly. The manager said that the owner is rarely on the floor with customers and when she is she is goin
not any contact info for the constituent I could not address specifics. I also asked to speak to Dr. Coleman regarding the second portion of
e location for certain or the exact circumstances. The address given is the main one and they have no customer traffic. Mrs. Smith stated
that they are still practicing all of the guidelines that we discussed previously. They have signage posted, when a customer comes in mask
loves and masks for employees, installed a drive thru for contactless interaction, installed cubes in office to avoid staff interaction, require
quarantine at home following guidelines. Call was apparently made to Physician's Treatment Center from Lynchburg Health and Rehab, bu
ger Sheri Sites had not handled it properly and had ignored the protocols that were in place. They were having a conference call to discuss
their mask policies. The manager said that they enforce masks on customers who want to play the games inside the store (due to them be
d followed her quarantine procedures correctly. The other manager was the second case and they are still out of work. Regarding masks, t
about the worker in the food prep area and I reminded him that people in food prep should be wearing a mask as well, I sent him EO72 a
vation it appeared that the vast majority of patrons were entering and exiting with masks. Staff appeared to be wearing masks properly e
aring masks, but all workers inside processing meat do wear masks.
raining class. With this class, masks are not required while engaging in the class. However, they are required to put on a mask when they g
al Manager call me. HRS 1/8/21 - Return call to General Manager. He explained the 4 cases they have. All employees that are sick are in
(Josephina Smith) that she never wears a mask during home visits. I called Centra and spoke with Cheryl McCoy who is Silver Baker's supe
issue and although he stated they seldom have more than 60 people in the facility at once, they were showing their COVID-19 capacity at
vation it appeared that the vast majority of patrons were entering and exiting with masks. Staff appeared to be wearing masks properly e
to inform of a customer that they had to ask to leave over the weekend who threatened the restaurant. No further action necessary. HR
d they offer masks to anyone entering the store without one. They have masks at all the registers for any customers requesting one and h
tions. Information was provided and instructed further action may be taken if not resolved.
sy at times and most people take food to go if they see all tables are full. Signage on all doors and throughout lobby. Markers placed on flo
working in customer facing areas. This follows both VDH EO enforcement and DOLI standards.
nd remediation.
en told they must wear a mask or face shield when in the store. I explained to him that a face shield is not a substitute for a face mask and
t, bar is closed, no dancing, no alcohol after 10PM. No further action needed. HRS
laints with Manager. Gave her copy of "We are COVID Conscious" sign. Also gave her copy of Executive Order 72. Discussed that Govern
laints with Manager. Gave her copy of "We are COVID Conscious" sign. Also gave her copy of Executive Order 72. Discussed that Govern
d have been for many years due to the dust, they enforce this policy for dust and now for COVID-19. Regarding social distancing, the man
y is cleaned by an outside contractor during shift overlap between 2am and 5am. He also said they have staggered the start of shifts by sep
employees wear masks when customers are in the store, and they enforce mask wearing on customers who are not wearing one. We disc
ers and I agreed those are good efforts. I explained that the specific employees mentioned in the complaint about mask compliance were
told him this is contrary to what I have been told by other Tractor Supply Mgrs. who stated they have brought masks to customers who w
distancing requirements. The manager mentioned that they do not refuse business to individuals who do not wear a mask. However, they
guitar technicians are spaced more than 6 feet apart, so if they are working alone in their designated areas they would not be required to
lone in that space,
e sanitize every hour."
strictly. Regarding social distancing, management said that they struggle with maintaining a 6 ft distance due to the size of the establishm
as filed about and I observed that it was held in the auditorium with chairs spaced far enough apart to provide social distancing. I spoke wi
red me to speak with corporate HR at (704) 501-4601. I called HR and they said that the store managers are not allowed to speak with us.
e away from other employees and outside of the customer area putting up stock without a mask.
g masks to customers without them as they enter the store.
gns for the entrance door, copy of E.O. 72, copy of Phase 3 Guidelines, and FAQ's related to bars and hibachi tables. Discussed 6' of distan
ew Executive Order 72. All employees put on masks.
nd sanitizer. I asked him if all employees are wearing masks. He said they enforce mask wearing and take temperatures prior to every shift
ho stated they are trying to follow EOs. They tried roping off every other pew, but made it difficult for family groups to sit together due to
He noted that the technicians do not wear a mask while working on vehicles because they are able to maintain social distance. I reminded
er at Victoria's Secret, she said that he is OK to come in and work. When I spoke with the manager of Victoria's Secret on the phone she sa
oyees are supposed to wear masks at all times, and he will reiterate that with all employees.
e for customers. Since there was not contact info in the complaint I could not get into any specifics with him other than date and time.
d that there have been times when she has not worn a mask. However, she has never refused to put one on. There is a 6 ft separation bet
e for COVID-19. The employees properly isolated and returned to work with negative tests. No further action required.
irements as of 12/14/2020, and Manager was aware of them. As far as the bar and seating, she stated that it was the same as when Emili
one who enters the arena is required to be wearing a mask and they are to wear one throughout the duration of the event.
re lightly attended compared to previous years, with only about 25% of the sanctuary being utilized to seat those attending each service. T
ughout multiple areas. All employees are required to wear masks and there are plastic shields that separate employees and customers. Th
r congregation and community. They have an auditorium that seats ~1,000 and services have seldom exceeded 200 people. They have blo
to wear masks at all times. Left copy of EO 72. Cooks put on masks. Signs on door. Markers on floor in front lobby. Every other table block
ation with Marie Faircroft (who I spoke with on previous 2 complaints today) so she is familiar with this situation. I suggested she contact c
ussed no bar seating allowed. Employee removed seating. Observed about 50% of customers wearing masks. Discussed asking customers t
ussed no bar seating allowed. Employee removed seating. Observed about 50% of customers wearing masks. Discussed asking customers t
ussed no bar seating allowed. Employee removed seating. Observed about 50% of customers wearing masks. Discussed asking customers t
o stated that they have signage requiring masks and free masks for customers at the entrance to the store. They also have Social Distancin
t go back out to put them on. However, some say they have medical reasons why they cannot wear a mask. Asked her if they have the sig
at they have signage requiring masks and free masks for customers at the entrance to the store. They also have Social Distancing guides o
aring impaired so sometimes they need to make their mouths visible for easier communication. The manager said that employees do wear
ok was not wearing one but was instructed to wear one by management. All other employees were wearing masks. The manager will mak
y can remove their masks.
associate said they follow the mandate diligently.
dual office space or when interacting with customers. She is going to review tapes at the time stated on complaint and speak to any emplo
ntly wash and sanitize their hands, and common touch point areas, there is an employee health program and employees are to call in and
ware of. He did state report that a new hire was not feeling well and not allowed to start - that person was to go and be tested but the GM
ave signs posted on doors that require face coverings. The manager and I discussed that it is ok to ask someone to put on a mask and wha
on about EO72. Gave web address for full access to EO72. Left 2 mask signs. (Corrected During Inspection.)
being done to reduce risk of infection. Screening is being done at the door. Every other row has been closed off to aid in social distancing.
other row has been closed off to aid in social distancing. Seating is encouraged to be in family groups with adequate spacing between oth
nd updated them on the current executive order 72.
on about EO72. Gave web address for full access to EO72. Left 2 mask signs. (Corrected During Inspection.)
eas. I asked if they have signs posted to require face coverings upon entry. She said they did not so I recommended that they put signs up.
ed, which was a total of 6 employees who all had no mask. I went to the store on 12/17/20 and observed 4 of the 7 employees I saw weari
ployees I saw wearing masks. I of the 4 had mask below nose and mouth, but he was not with a customer or near other employees at that
rt. Mrs. Cable stated that it is possible that this parent observed an isolated incident. The school is sanitized at midday and at the end of cl
omplaint form explaining the complaint. Gave info of EO72. Left 2 signs "Stop the Spread of Germs".
latest Quarantine Guidelines.
er said some customers still refuse to wear a mask but the store and employees steadily enforce the policy.
th the exception of the probate clerks and they of course are masked when dealing with customers and a desk was placed away from the
tated he never has even 30 people in the building at one time, so he is well below the 75% rule which would be 45 for his facility. Masks a
se 3 best practices. We witnessed the employees wearing masks but there was inconsistency in wearing them properly. We briefly discuss
omeone does come in or their employees are within 6 feet they put on a mask. Since the start of the pandemic they have moved employee
manager was aware of the complaint and stated that the employees that were not wearing masks were outside on their break at the time
ow was held then it does need to be done in a way were all participants wear masks and follow social distancing guidance.
tchen staff not wearing masks. Mario stated they have placed a sign on the door to encourage customers to wear masks. He asked what to
egional Manager was there as well to meet me. All employees were wearing masks correctly. The dining room is still closed to Customer
possible routes of enforcement for non-compliant customers and best practices to accommodate for alleged medical conditions.
ar masks if less than 6' from other employees and whenever interacting with customers. Her thoughts are this may be an isolated incident
said that they have someone that cleans the store every morning and night. The employees also sanitize frequent areas of use throughou
60. They have a total 24 pews and we agreed that with current attendance it makes sense to limit seating to every other pew and limit sea
ly using an (Iwave-R), seats are 6 feet apart, and that there are online and drop-off payment options. They said that all employees wear m
h customers as well
es 1-14 of Best Practices. Gave website for full documents. Left 2 "Stop the Spread of Germs" signs by CDC. Requested compliance of EO
ach customers without causing a conflict with potential customers. I explain the EO72 and policies surrounding a patron that alleges a me
e wearing masks. The establishment's policy is very strict regarding masks and management conducts random footage checks to make sure
in question. At the time of the visit all employees were wearing masks as required.
was not in violation at time of complaint. No violations issued in relation to mask order EO72.
mask and they have an attendant at the door. The manager also said that he has personally witnessed more people wearing masks recentl
was still able to purchase items. The manager said that the gentlemen was very vulgar and aggressive so all employees stayed away from h
s blocked off if they are fixed and too close together to meet guidelines. Since actively exercising people are allowed to be without masks
e was necessary and that most customers do wear masks but there are a few that do not. I told her to let us know if they have any questio
ct to see any improvement in compliance by this business based on our conversation.
everything right and all employees are now wearing masks as of today (new EO).
building, and team leads. The lunch mentioned was served cafeteria style and servers were 6' from those in the line. People were released
re not properly wearing them. We dropped off executive order 72, DOLI documents, and phase 3 guidelines. We discussed executive order
distances are >6'. They stated that employees were being notified of positive cases existing by company email, postings in the building, and
er, sometimes he does pull it down to get a breath of fresh air. Other than that, they enforce mask wearing all the time.
en asked, that if they would like a copy of the complaints then a FOIA request should be made.
between the children and Santa. Employees are required to wear masks, there are decals on the ground, and signage posted all around. T
ot have one and they have signs posted on the doors.
d tables in order to do so. He has spoken with both customers and staff regarding masks and social distancing and has ordered a clear divid
employees did not have masks on. However, they do strongly enforce employees to wear masks at all times.
compliance to the order at the next meeting in January. He will also speak directly with the 2 individuals who continue to defy the order.
not currently eating in the pro shop. The tables are placed well over 6' apart. His Mother is the woman mentioned re not wearing a mask
ere required to wear a mask. The new EO 72 states all employees must wear a mask indoors and when outdoors a mask is needed when u
COVID guidelines. Manager said that employees were under quarantine and that their supervisor was communicating with the health dep
ng additional safeguards beyond what is required. She will speak with staff to reinforce compliance to EO72.
s. Spoke with Service Mgr. - Kevin Sheffield and he stated that all employees are required to wear masks and they have social distancing in
aintain 100% enforcement.
ncing and 22 social distancing signs on the floor. He stated that all employees are required to wear a mask when they enter the store for w
riately. No further action necessary. Left a copy of the complaint and EO72.
y to 25 spectators plus active participants.
asking for a return call. HRS 12/11/20 - Phone call to Timberlake Store. Requested they have the GM to return my call. HRS 12/11/20 - R
h as cleaning and disinfection that were followed, monitoring for symptoms, temp checks, reporting and exclusion. No positive employees
ded on DOLI/VOSH regulations and copies of the EO67 were provided. Recommended some business best practices and recommended im
ffer to get one for them, but cannot compel a customer to wear a mask
employees were wearing masks and no signs were posted on the doors. We spoke with the owner and she indicated that she will not follo
ear it. However, he does not regularly enforce the employees to wear their masks. I explained the executive orders regarding employees i
are interacting with customers or less than 6' from another employee.
Chris Mays - Service Mgr. who stated all employees have been through training, but he does have 2 employees who said they cannot wear
office. I explained that they should be wearing masks in any common areas or when employees are interacting within 6 feet of each othe
o wear a mask. He also said that they offer masks to customers that do not have one.
mers. Manager was receptive and all staff and customers were properly wearing masks at the time.
ng and signs were posted. Customers going through the line were also wearing masks. No further action at this time.
omer facing area, post signs, remind customers to wear a mask as well. HRS
omer facing area, post signs, remind customers to wear a mask as well. HRS
e, even if they are in the back. Regarding customers, he said that they have mask and sanitation stations available. If employees see a cust
ded on DOLI/VOSH regulations and copies of the EO67 were provided. Recommended some business best practices and recommended im
mask in the rear of the store away from both other employees and customers.
ar masks and practice social distancing. There are also signs posted around locations throughout the mall about masks and social distancin
seating, servers are wearing masks. I instructed to keep entertainers 10 ft. from customers. Asked if he had access to the Governor's Orde
he car until a table is ready. Recommended placing markers on the floor to ensure social distancing by the cash register area and have peo
the complaint to him, and pointed out that we had received one other complaint for this location which was also for an evening and involv
ue to number of complaints. Recommended creating a written policy for COVID Response and also grouping staffing to limit potential of e
ue to number of complaints. Recommended creating a written policy for COVID Response and also grouping staffing to limit potential of e
ssed the possibility of installing a clear guard at the register to limit exposure as much as possible and discussed the fact that this is as muc
g with a customer so that they can hear them better. I reminded the manager of the executive orders regarding employees in customer fa
are not on the schedule. Requested a return call from the owner to ensure sons & owner have no contact with one another. HRS 12/8/2
tated bar is closed. Recommended placing floor markers around bar area to encourage social distancing and to encourage customers to w
r have other employees perform those duties. They are using social distancing and masks for teaching of one-on-one music lessons as wel
ncing. They did have a COVID-19 case which they immediately reported. They also had 2 employees in contact with that person who are n
pon entry. If the customer indicates that they can not wear a mask, they ask them to social distance while in the store.
t the establishment. She said that since they are around each other all the time outside of work they do not wear a mask while working. H
s and teachers. They only allow 2 people in the break room at one time. The manager indicated that they do have more trouble with their
District Manager and discussed complaint. A history of two employees who were quarantined for exposures to suspected not workplace c
tated bar is closed. Recommended placing floor markers around bar area to encourage social distancing and to encourage customers to w
Store closed upon learning of a positive case that employees had contact with. Positive case had contact with employees 12/2/20. Store
e owner about why we were there and left my card, VOSH procedures and a site visit report.
omers sitting down/eating do not need to have a mask on. I explained that customers just need to be 6' apart while seated/waiting.
he other 2 complaints we had received for this location had also involved evening shift employees not wearing masks. Asked him if he cou
ll to establishment. Left another message explaining the complaint. Sent another email explaining the complaint. Requested a return cal
r seating is permitted. No further action at this time. Discussed positive employee procedures. Employees are not permitted to work w
on proper mask wearing, enforcement actions by the agency, and details of the EO 63 and 67. Staff responded by adjusting masks and sug
al distancing. There are signs posted on doors. They also have Plexiglass throughout the store and do extra sanitation practices periodicall
g masks. I explained executive orders to her regarding employees in customer facing positions and also emailed her copies of the executiv
3 were correctly wearing masks. I explained the complaint and asked if I could talk to the Principal. They stated that the Principal was in a
this enforcement. The manager also said that they provide masks to customers who do not have one.
mers in the building that they lock the doors. When the doors are locked, the employees take off their masks but still maintain a 6 ft dista
re indicating social distancing of 6 ft. We did talk about the booths, using every other one.
cial distancing and wears gloves & mask. (EHS observed mask usage during last inspection). Owner stated she will try to ensure she wears
ore when we walked in. Spoke with the owner on the phone and left copies of the executive orders, best practice, and DOLI documents. Th
e masks that they pull up when interacting with customers. They also have Plexiglass that separates the customers in parts throughout the
es an exception for schools and now requires persons 5 y.o. & older to wear face coverings while indoors. Sent letter with EO 63 & exce
wearing masks. There are no signs posted on the doors, however, when a customer walked in without a mask she was given one immedia
required to wear goggles, mask, and gloves when interacting with customers. Customers are also screened before they come in. The man
dancing, masks, hand washing, 6 ft distancing, the conference coming up, closing at midnight, and alcohol limitations.
stated that his employees are very aware that they need to wear masks and told me that I could stop by and check any time. As far as Cu
when they step into this area. Also, the cooks are in the kitchen and not in a customer-facing or customer-interacting positons thus not req
social distancing. They also strongly encourage customers to wear masks and they provide masks to customers who are not wearing a faci
on the door regarding masks, we advised owner to place a sign on the door. We informed her on DOLI documents and regulations and ga
regarding employees in customer facing positions and mask wearing. The manager said that he will make the necessary changes and will c
the manager and was informed that they would seek out and educate their staff further.
ers to handle all donuts to be put in bags or boxes. We never handle donuts with our bare hands."
wearing masks. No signs outside door requiring face-coverings were posted. Provided documents by DOLI.
he doors about masks and social distancing. All tables appeared to be at least 6 ft apart.
to voice her concerns. During my visit, I noticed that upon entering the facility there is signage about wearing masks and a container of di
e stated that a few times they have had to moved table back that customers have moved and they are encouraging customer when not si
ablishment. Spoke with management. Clarified servers need to wear a mask. Grill cooks do not.
We discussed social distancing in the back especially when employees cannot wear a mask. We also discussed no bare hand contact and m
ection. He stated they have been cleaning the tables with glass cleaner. Discussed appropriate cleaners instead.
person had a mask on and 4 persons wearing mask entered the store and left, a 5th person who entered the store and left in about a minu
all customer facing areas and that under VOSH they now required all employees to wear masks while working.
ity. At the time of the visit it was discussed with the manager next steps on corrective actions and possible enforcement.
rnoon and spoke with the manager, JR. He stated that they have signage on the door regarding COVID-19 (masks social distancing) as we
t apart, and recommended removing utensils and condiments from the tables and only bring out upon request.
tion will be issued and brought by the facility on Monday, November 23, 2020.
their nose & mouth. She will remind staff when working customer-facing & customer interacting positions to ensure masks are worn over
erly at the time of the visit.
ouse) are required to wear masks, temperature checks daily. Signage on door, markers on floor, reminders to stay 6 feet apart. All orders
orders, DOLI documents, and best practices.
hildren over the age of 5 must wear masks in accordance with the new EO and that parents who drop kids off must wear masks when ente
omers. He informed us that there are social distancing precautions marked around the store along with hand sanitizers. Informed him abo
Facility owner Clifton Abercrombie via phone conversation regarding EO67 requirements for fitness centers. He stated that they do prac
food]. Earlier this week I emailed links to the owner with Exec Order 72 & guidance for this informing her that the cooks now MUST wear
out to leave. Gloves are not required unless being used as a barrier when handling food.
ovide masks, gloves, and only allow 2 customers in at 1 time. Regarding the event listed in the complaint, she said that temperatures were
hey could put up for Masks. While I was there, waitress, who had been sitting in booth, went up to counter and took order and did not we
me. Asked Willy why he did not have on a mask. Stated he and girl making pizzas had asthma and did not have to wear masks. Told him
as that person approaches the front counter to talk to a Customer or take money, that employee needs to be masked. Store has security
ployee come to the front they should don a mask. I left the updated executive orders 63 and 67 as well as information from DOLI about em
ns entering, exiting, and transitioning throughout the building without masks. The owner, a manager, and staff were either not wearing m
member were wearing a face shield and or improperly wearing a face mask, respectfully. It was explained that face shields are not an auth
ouch with her. Called Owner Scott Heath 11/6/2020. Read the complaints to him and told him that I was concerned with the Facebook P
ouch with her. Called Owner Scott Heath 11/6/2020. Read the complaints to him and told him that I was concerned with the Facebook P
d had masks on unless they were eating. He stated that 4th and 5th grade teachers there were not ones that had been told to quarantine
red to be wearing masks as required. The owner was not wearing a mask at the time but claimed he was leaving the facility. I instructed th
but that is because they came in together. The establishment should still keep people from sitting across from the grill even though there
ervers and host were with mask on as was the assistant manager.
ple could not just drink all they wanted. I asked if there was mask or social distancing signs up at the entrance and was told no. I am emai
ollows up with employees who are not wearing masks and are not wearing them correctly. For Customers, there are signs reminding them
2) Hay rides trailer - family groups are separated and trailer not at capacity. 3) Very few customer wearing masks in outdoor areas...majo
that masks do have to worn at all times while working customer facing positions and they must be worn securely over your mouth and no
were wearing masks all the time. She is not wearing a mask now when working the grill because it is hot. Told her as soon as she become
der the Phase 3 Guidelines karaoke is not permitted. She stated that they have signs up requiring masks and tables spread apart to ensure
wearing masks and wearing them correctly. He will remind all staff and managers to stay on top of it.
ally, I walked the dining area with the owner and we discussed separation measures for the different sections and it appeared that the lay
customers put on a mask. Suggested customers w/o a mask be served outdoors to protect the customers and staff within the establishme
omeone has won so event will no longer be held. She stated there is signs on doors requiring masks and that the tables are spaced apart t
he patrons entering were wearing masks upon entrance and exit.
rly, that patrons were not social distancing and that the facility was still conducting Karaoke. I informed them they must stop karaoke in ac
ation while going through the line, ordering and waiting. An NOV will be typed and issued. The facility did have signage, tables were marke
arying degree. Did observed glove use when handling ready-to-eat foods. Discussed requirements of Executive Order with manager and ow
ear masks in customer facings areas and while in the dining areas. Gene also stated that they have closed the salad bar and buffet, switche
etc. Suggested adding more signs, especially in elevator, and not allowing people to congregate lobby. Emailed copies of EOs along with Ph
etc. Suggested adding more signs, especially in elevator, and not allowing people to congregate lobby. Emailed copies of EOs along with Ph
les were properly spaced. The patrons at times were observed not wearing masks when at the buffet line or exiting the building. The staff
ask and there are no signs that she can see. She asked if I could call back when a manager is present. Sent an email to owner of establishm
to wear facemasks.
ng slow period. Tables rearranged to be 6 feet apart. Outdoor seating available. Customers wearing masks.
wearing mask. Hanging sneeze guard has been put up. One employee stated that Health Department said this was okay. Explained to Jaim
ility, I noticed they had several COVID-19 signs (symptoms, social distancing and masks) up on the door to keep customers informed of the
m extra copies of signs should they ever need them. Called Complainant and left message with DOLI name and phone number for work rel
the game for 10/15 minutes. Told him that he should move the game somewhere other than the bar. Suggested he take stools to baseme
ng steps to adhere to the guidelines and employees were wearing masks. Kitchen employees are not working directly with customers and
nsiting the facility as required. The manager at the time did not have a mask on when we spoke. The bartender/server was wearing a mask
Guidelines for restaurants.
nsiting the facility as required. The manager at the time did not have a mask on when we spoke. The bartender/server was wearing a mask
en I noticed a lot of cars in the parking lot) due to complaints from customer regarding social distancing issues and employees not wearing
are of requirements and stated he has been enforcing. If employee does not have a mask, then they are required to go home and get one.
the dining area is closed and the employees working with customers are required to wear masks over their mouth and nose. I will check b
r their nose and mouth. Upon entering the facility , I noted there was no poster on wearing masks on the door, so I left a laminated mask
en I noticed a lot of cars in the parking lot) due to complaints from customer regarding social distancing issues and employees not wearing
between band and guests. Observed tables pushed together for a party in the "band room". Discussed tables being set 6 ft. apart.
ditionally, when the manager, Allison, came from the back to talk to me, she was wearing a mask. However, groups of customers were ob
st 6 feet while waiting unless they are there together. Employees have consistently been wearing masks during visits.
nsiting the facility as required. The manager at the time did not have a mask on when we spoke. The bartender/server was wearing a mask
agement has consistently been making an effort to follow the orders and require customers to follow the orders as well.
en entering the facility. There are signs posted on the door requiring customers to wear masks and no more than 2 customers allowed ins
made made Sunday the 20th a 1:48pm. The PIC said she was working Sunday and that a large group of people came in. Discussed placing
orn by all employees. Gloves are only required when preparing food as a method to comply with requirements to not handle RTE food wit
e manager. I did notice a waitress in the kitchen near the drink machine with the mask on her chin, however, she was in the kitchen and n
d and also must be worn correctly. He thanked me for letting him know about the complaint.
I informed the staff that if they have a medical condition that prevents them from wearing a mask then they must work in non-customer f
was incorrect or gave inaccurate information and that issue was reviewed with the GM.
resent of the shield did not take away from the requirement to have a face covering.
r, staff not properly wearing masks, patrons not wearing masks throughout the building.
rly, that patrons were not social distancing and that the facility was still conducting Karaoke. I informed them they must stop karaoke in ac
at all times when working in customer facing areas. They had masks and put them on before I left the facility.
ose, Table were less than 6 feet apart, patrons were sitting at or congregating at the bar, patrons were not wearing face covering in transit
mployee running the drive-thru with no mask. When I introduced myself, he stated he was Assistant Manager Joe, and he was the only p
taff not wearing masks over their nose and mouth as well as the lack of social distancing. When I was greeted at the cashier register, the
taff not wearing masks over their nose and mouth as well as the lack of social distancing. When I was greeted at the cashier register, the
by removing tables or chairs. Staff were informed on proper mask wearing (Covering both nose and mouth).
stalled where it was open. There are no customers permitted to sit across from where the food prep area is and the employees are concer
time of the complaint reiterating how important it is to wear the masks. Company policy is that all employees wear masks over nose and m
oming. Under this subsection in the EO 67 they must limit services to those that do not require patrons to remove their masks. All staff and
es in a customer facing area wear a mask.
rly, that patrons were not social distancing and that the facility was still conducting Karaoke. I informed them they must stop karaoke in ac
ooms cleaning and while in the office with no guests. They are allowed to remove the masks when needed if they are not helping custome
aint to him and told him that any Employee in a Customer-facing area (Cashier, Host, Hostess, Waiter, Waitress) still was required to wear
GM was not at the facility during my visit. Upon arrival, I observed the ladies working at the drive thru (where the drink machine is) not w
he dessert tray at a table with guests. Only three (3) tables had guests for dine in and the groups of guests were sitting at least six (6) feet
old him that doesn't work and isn't a substitute for the people / groups sitting social distancing six (6) feet apart while dining inside the res
manager and let her know about the complaint. I noted several signs stating that everyone is required to wear a mask, signs for no congre
sed vigilance about mask wearing for all staff working customer facing areas.
ng. Also many patrons were not wearing masks at the buffet line when serving themselves food as is required. All staff were wearing mask
he complaint was reviewed with the manager and owner at the time and stressed the importance of maintaining masks for all inside the bu
hone number but stated that Owner should be there Friday, 9/11/2020, after 4 pm. I tried to explain to her about the masks and complain
they are just cleaning up. Otherwise they have them on and are complying with the orders.
red. Masks were seen over the nose and mouth in kitchen staff. Spoke with manager and informed them of the second complaint and stre
n outside of the kitchen. I asked him what the policy was on wearing mask at work and he stated they always wear masks in the front or a
asks. Discussed EO 63 & 67 with employee (left copies) as well as the Phase 3 Guidelines and left signage for facility.
ss than three and a half (3.5) feet of each other; the raised bar above the beverage prep (where beverages are made and food contact ite
wearing masks as well as gloves. (We had a discussion to ensure front of the house staff wearing gloves was not creating cross-contaminati
manager was informed that all must wear masks while entering, ordering, and waiting for food items.
ood storage, prep, or dish washing occurs. Customers and staff must wear masks at all times when not eating or drinking, as necessary.
k on but is not required to as he is not serving directly or on the line facing the public. Returned to Hardees August 28 around 9 am leavin
e employees in the back are not required to wear a mask. We discussed that employees in the back should be encouraged to wear a mask
s not wearing a mask has been addressed. All Chipotle employees are required to wear face masks and there are stickers on the floor indic
this week, Dr. Anderson seemed to think that since he had addressed some complaints on Liberty's campus this discussion was communic
this week, Dr. Anderson seemed to think that since he had addressed some complaints on Liberty's campus this discussion was communic
d or drink arrives and they are actively eating or drinking.
oyees must sanitize/wash/sanitize hands prior to entering building for shift. Hands washed every hour. Manager stated that District Manag
this week, Dr. Anderson seemed to think that since he had addressed some complaints on Liberty's campus this discussion was communic
or them to wear a face mask due to the heat but they are mindful of social distancing. No further action at this time.
patrons, very few were wearing face coverings. b)Some of the employees were wearing face coverings, but one employee behind the upp
this week, Dr. Anderson seemed to think that since he had addressed some complaints on Liberty's campus this discussion was communic
The manager did state that sometimes customers have a hard time hearing them and that is the only time they may lower their mask briefl
were putting them on per customer request. He has not received anything from the health department and was unaware of the current re
ith Dr. Keith Anderson, Executive Director for Student Health & Wellness, at Liberty University due to the numerous complaints on campu
ith Dr. Keith Anderson, Executive Director for Student Health & Wellness, at Liberty University due to the numerous complaints on campu
ith Dr. Keith Anderson, Executive Director for Student Health & Wellness, at Liberty University due to the numerous complaints on campu
eiving 1 packet of wipes for special needs kids for a month, and they need to disinfect areas after changing the kids as well as other areas.
being handed to the customer. Non employees are not allowed in the area where food is prepped and bagged. All employees are required
nd forgot to put on a mask. She spoke the the employee and made the correction. No further action required at this time.
rmed gloves need to be changed between tasks. He said this is our policy.
ck / move-in week on campus. Customers (students) are being told and reminded that they need to social distance and wear masks. Starti
e would check the entrance, and place a new sign if missing. He said he had seen big, colorful signs at other restaurants and asked if we w
emperature log taken daily. Tables 6 ft apart, all orders packaged to go, markers on floor to ensure social distancing, wiping tables in betwe
ng more signs, having customers wait outside, using to-go and outdoor seating for customers unable to wear masks. Sent links to Governo
their face/nose/mouth before handling clean equipment and food contact surfaces. The manager will talk to the servers working that day/
, Cashier, indoors or outdoors. He understood all this and stated that he believed his Employees were following this. He will remind his Em
he asked about people with asthma. I told her that Employees in Customer facing positions needed to have on masks or be moved to a no
sks while working. The manager thinks she was there the day the complaint was made and does not remembering anyone not complying w
d that GM has required all staff except grill and fry cooks to wear a mask.
ding and knew they needed to post signs and it had not happened yet. All Customers do eat outside at picnic tables. Left owner copies w
was no information to call the complainant as it appeared to be invalid. This restaurant has the pizza prep area visible to the public, and p
was no information to call the complainant as it appeared to be invalid. This restaurant has the pizza prep area visible to the public, and p
ncing as much as possible, while in the kitchen. The bakery is a VDACS facility and the catering / food service part is a VDH facility.
face masks for those that do not have them. There are floor markers indicating 6 feet of separation, the tables are spaced 6 ft apart, glove
visit, no patrons at that time. There was no bar seating available and all tables were spaced 6 feet apart. We discussed the mask requirem
hat he will make a sign encouraging Customers to wait in their cars and they will call them when their order or table is ready. I asked him t
tly operating at 50% capacity, according to manager. Manager was aware of complaint and stated that the cook put a mask on until that c
running the register) or taking food to a customer that they are wearing a mask. She did state when she has a snack or drink at the cash r
. Their tables are bolted down and not six feet apart, although they do have signs up not to use some tables. Customers sometimes take th
scussed the requirements for face masks and the manager will remind staff and continue to monitor that employees are following the soc
, they require a mask to go to the restroom, they have the inside and outside tables spaced out. Carrie said she was not at the restaurant
loyee at the grill was cleaning it and not in a customer facing position. Although he did have the employee put on gloves and a mask anyw
door for customers and some tables have been removed to ensure social distancing between customers. He stated he will call the facility n
customers and had removed tables to ensure social distancing between customers.
ce of the product, and while on break. Employees are instructed to wear the masks over their nose and mouth. She said sometimes they d
Orders. As I arrived there were signs on both doors about masks being required to enter as well as not entering if you have COVID-19 symp
unit and they sometimes take the masks down as needed. The person at the window interacting with customers always has a mask on wh
sted and email updates are frequently sent to members reminding them to practice social distancing at the club. The Restaurant/Grille is c
required to wear a mask, no exceptions. The option available is to have that worker be in a position that is not customer facing, such as p
om being on the outside covered deck area and removed the mask once near drink station which is not a customer-facing or customer inte
nna and shared the information from the complaint. Emailed CDC flyer on correct mask wearing to Anna and Loretta to share with Employ
ar masks. I gave Alex a copy of the CDC Printable Flyer to post and showed him the web site where he could print more. We discussed wo
visit, no patrons at that time. There was no bar seating available and all tables were spaced 6 feet apart. We discussed the mask requirem
to wear masks when inside the building. Manager stated that there are markings on the floor to encourage social distancing and signage p
ar masks. I gave Alex a copy of the CDC Printable Flyer to post and showed him the web site where he could print more. We discussed wo
ar masks. I gave Alex a copy of the CDC Printable Flyer to post and showed him the web site where he could print more. We discussed wo
ng Customers to wear masks. They have established and labeled separate entrance and exit doors to help with social distancing. All Emp
employees.... she would re-iterate the requirement to employees. She stated the following COVID actions were in-place: 1) All employees
witched tasks and forgot to put on their mask. He will remind employees of the importance to always have a mask on in the Customer-fac
re required to wear masks, and they were wearing masks correctly during the site visit. We discussed the requirements of the EOs and way
overings and no distancing). The requirements for compliance were outlined in the NOV and EOs. I also stated that VDH was considering s
decided it would be easier to follow up with Manager Tamara Waldo via email as we had discussed EO concerns in the past. Shanna and
his office with the door shut when at the restaurant. Discussed recommendations that anyone tested stays quarantined until results come
achers returned to school. The Principal stated he has been monitoring the situation all day and reminding staff to wear masks if they can
ace coverings are required for daycare workers and users of the facility when they are are travelling thru public/common areas of the facil
n door for masks and social distancing as well as having markers on the floor for spacing. Also, he stated that they encourage customers to
he seated customers did not have on masks but they are not required to while at their tables. There was a larger group to the right of the
put up signs to use every other one. There are no seats at the bar. The employee stated that customers come to the bar to order. There a
re required to wear masks, and they were wearing masks correctly during the site visit. We discussed the requirements of the EOs and way
ble to employees but fairly far back, more than 10 feet. The facility has a history of compliance with the food regulations and active manag
e customer counter to wear masks. The customer counter also has plexy glass installed to further protect employees and customers. The c
earing masks. Signs are posted at the facility requiring everyone to wear a mask. Current guidelines indicate that they do not have enforce
nd the staff members greeting them and meeting with them must wear masks. Staff members in general are not wearing masks unless th
nd the staff members greeting them and meeting with them must wear masks. Staff members in general are not wearing masks unless th
ed a break, step away from customer interacting areas to do so. He stated the employee working the register has been wearing a mask. H
w what the workers were doing today, 8/4/2020 at 2 pm. There were 2 people at the drive-thru and both workers were wearing masks ap
EO 67 with manager.
ke sure that is enforced. Owner also stated that she has signs on doors, outdoor seating available, to-go/carry out options available, and t
e drive through window has a mask resting on her chin while working the radio headset to take orders. Will discuss proper use of masks w
at prevent them from wearing masks and that he cannot force customers to wear masks. I discussed EO 63 and 67 which states that all em
d sat at the table in between customers which made the one table uncomfortable. In the future they will ensure this does not happen. Ser
not been to work in a few days. When they found out the employee was in close contact they followed their policy to not allow the emplo
nd then seating customers on the opposite side for the next booth to increase distance between them.
rs to wear masks as well when not eating or drinking. He thanked me for calling and stated he will take care of it.
id have a cashier on the date in question who did have COPD and a doctor's note that they could not wear a mask. This cashier no longer
eir job. If they leave the kitchen they are required to put on a mask though. The manager spoke to their inspector, Kyle, about this a few w
aging the wearing of masks. Manager states that customers are being seated at alternating booths with ones not in use roped off. Manag
with the EOs. She stated that for masks, all employees are required to wear masks and are encouraged to go into the break room whenev
ST wear face coverings both inside and outside when facing customers 2) Lisa stated that there was no social distancing practiced at food
there is signage on entrances reminding people to wear masks. If parents make appointments to come in, they are told to weatr a mask, a
EO 67 with manager.
nds employees about proper masks use when he sees them not wearing correctly.
not approved to be in the facility has been permitted to enter the building. With phase 3 starting, the independent living side is open and r
es do not always follow all the requirements. Complaint will be discussed with all staff. Emailed him Executive Order 63 as well as CDC Pri
do have marks on the floor to keep parties separated while in line. She stated they have multiple signs encouraging social distancing. She
exercise classes, extra cleaning was underway, pick-up basketball games are actively discouraged. Facility appears to be in compliance
as soon as possible. The dining room is closed. Line staff have been re-positioned to ensure social distancing. A timer goes off at set interva
d she said no, but there used to be one. I offered to email her a link for signs to print, but she declined as she has ones she can put back u
a delivery, and the delivery driver knows to step back 6-10 feet away from the pizzas. They are also not requiring signatures at this time so
area. She also stated they have a sign on their door regarding the need to wear a mask and to social distance. I suggested added marking
mers. I gave him the date and time of observation and he said he will write it down and discuss with all management.
of observation (7/23/2020). Children were under the age of 10, and were not wearing masks. Office staff wears masks when parents com
/ marked off for social distancing. Once I explained to the owner that I was there for a complaint, before I could fully explain the complain
medical conditions as the reason.
of observation (7/23/2020). Children were under the age of 10, and were not wearing masks. Office staff wears masks when parents com
ts during phase 3. I recommended that he remind servers of the requirements and talked about the requirements for masks and maintain
hat all employees are wearing masks and that signs are on the doors reminding customers to wear masks. Manager stated at that time th
tance. All employees are wearing masks inside and out on the deck. Customers inside the boat are supposed to wear masks but they do n
ke sure that is enforced. Owner also stated that she has signs on doors, outdoor seating available, to-go/carry out options available, and t
put up signs to use every other one. There are no seats at the bar. The employee stated that customers come to the bar to order. There a
Met manager in parking lot and discussed complaint. Manager stated that all are wearing masks (same as observed through drive throug
put up signs to use every other one. There are no seats at the bar. The employee stated that customers come to the bar to order. There a
facility on 7/15/2020 and found that they did not have appropriate COVID-19 signage on their doors. I showed the Manager the link for t
facility on 7/15/2020 and found that they did not have appropriate COVID-19 signage on their doors. I showed the Manager the link for t
at prevent them from wearing masks and that he cannot force customers to wear masks. I discussed EO 63 and 67 which states that all em
He stated that there is a sign on the door, outdoor seating available, the floor is marked, and open mic night has been moved outside. Em
drink prep/storage. Confirmed with owner via e-mail.
nt more prominent signage at the entrance; have a manned table with masks and sanitizer; restrict customer numbers in store and have d
he problem of customers refusing to wear a mask but she knows that it is for the safety of the employees and the other customers.
ne) to encourage face coverings be worn by customers entering the store. At the time of my visit it appeared you had 80-85% customers
y turn to the Customer to discuss the order, they do. Mr. Owens states that since I called him in June, all employees are required to wear
omplaint was made and will review the mask policy with the staff.
e interacting with customers and in customer areas have masks.
rongly encouraged to wear masks. Asked Kathleen if she had the latest DSS guidelines and she stated she did. Kathleen stated that they h
an be made available for those patrons refusing to wear face coverings. No resources requested. Offerib mask for consumers who do not h
an be made available for those patrons refusing to wear face coverings. No resources requested.
r states that they have a sign encouraging customers to wear masks and also encouraging customers to pull in front to pick up pizzas inste
ates that employees with medical conditions should be moved to other job duties for their safety and customer safety. As far as customers
ial distance. I let the store manager know that employees who cannot wear a mask should not be working with customers, and that part
not be following the law.
in, but may have neglected to in this case. He also mentioned that often their drop-offs and pick-ups are contactless and done before or a
at he follows the corporate policy that any employees in a customer-facing role must wear a mask.
ally someone will bring a stool up to the bar. She stated that since this is a private club and the members pay dues she does not have the r
e required to wear masks any time within 6ft of someone else and within hallways. Some teachers also require masks at all times within cl
chool event mentioned in the complaint is actually a worship service so it is exempt from attendance restrictions.
2 and employees in customer facing positions and also mentioned DOLI. The owner/employee said that from now on as soon as a custome
notified that Cameron's mother had tested positive so they asked him to leave to be tested. As far as he knew, Cameron was never sympt
d that in the grooming salon the only time that employees are not within a 6 ft distance is when they are grooming a difficult dog. Regardin
ates that employees were notified of positive coworkers via staff meetings. I asked him if he had notified DOLI/VDH of the 2 positive case
nce that person also works in the healthcare field, I think these complaints carry even more weight than they would from a member of the
not being worn by customers is somewhat inflated since it is much more than he sees on a regular basis and he is in the store on average
y have signs on the doors and a big sign in the center of the floor. Marshall also mentioned that the company conducts conference calls ev
he dangers of the equipment they are working with. I asked her about the customer service/secretary position and she said that the mask
esh and current. He feels the numbers stated as far as masks not being worn by customers is somewhat inflated since it is much more than
when they came in symptomatic who should be awaiting test results. Please reference #64425 as well, since they refer to the same incide
when they came in symptomatic who should be awaiting test results. Teacher mentioned in this complaint was not positive or symptoma
01/18/21, so he is well within the limits set by EO72. We discussed sanitization after the games and he will be purchasing sprayers to saniti
tition to separate this person from those in the waiting area and they were having that person work without a mask due to difficulty on th
ated in the center of the store. I called tractor supply and spoke with management about the complaint. The manager said that it is requir
wear consistently. Regarding counseling sessions, patient and counselor are 6 feet apart. However, the counselors have been asking patie
l sick while quarantining. Employee was tested and was not positive for COVID. Told the Manager it sounded like they had followed the c
about staying 6' apart and they remind customers of this as well while they are waiting. They do encourage customers who are waiting for
al distance between work stations. They also stated that they screen all employees upon entering for work and they encourage the use of
al distance between work stations. They also stated that they screen all employees upon entering for work and they encourage the use of
al distance between work stations. They also stated that they screen all employees upon entering for work and they encourage the use of
e at any one event has not been more than 21 people. They are checking temps before people enter. They require spectators to wear mas
th masks being worn for long periods without consideration for the potential of spreading disease by contact with the mask itself. I explain
take off the mask to answer the phone, eat, and drink. I advised the manager to ensure that all employees are consistently wearing the fa
masks available at the front for customers and have signage posted. I asked about employees and mask wearing, and Jocelyn said that the
s being tested. I informed Mr. Ramsey of the quarantine requirements and also sent him EO72, Phase 3 and Quarantine Guidelines.
ng masks since he did not have any and the pages of EO72 which govern his type of business.
the cameras for that date and time as well as let the boss know of the complaint.
ho is exempt and apparently that person is still used in customer-facing roles. I explained that though it isn't spelled out specifically in the E
ntly remind the Lynchburg location about the policy and the complaint received. Zeke said that he will do that.
id she will start asking customers to wear masks when not seated at a table.
next one. If people are waiting for tables or take-out, they are asked to wait outside or in their cars. When I told him the date the compla
ers and when she is she is going to her car (not wearing a mask as she is passing through.) I recommended relaying the message to her and
garding the second portion of the complaint and am saving this survey until I speak with him so I can enter those comments. Update 1/15/
mer traffic. Mrs. Smith stated that they were not wearing masks if they were socially distanced. I sent her all the current Phase III Guidelin
en a customer comes in masks are worn, and they have disinfectant wipes and hand sanitizers available. We discussed adding a brochure
avoid staff interaction, require employees to show written proof they are negative if they are in contact with someone who is positive, pro
nchburg Health and Rehab, but this was not that individual's workplace.
ng a conference call to discuss and he assured me the situation would be resolved. I sent him the latest Quarantine Guidelines, as well as E
side the store (due to them being in the store anywhere between 15 mins to 3 hours). When customers can't wear masks and are running
ut of work. Regarding masks, the manager said they strictly enforce masks upon employees. However, there has been some difficulty with
ask as well, I sent him EO72 and Phase III Guidelines. He said he would do better on enforcement.
be wearing masks properly except for the grill cook whose mask was below the nose. The major concern was that patrons were not being
to put on a mask when they go get water, use the restroom, etc. Regarding social distancing, she mentioned that the participants are 6-1
employees that are sick are in isolation. Any employee that was exposed is in quarantine. Case closed. No further action required. HRS
Coy who is Silver Baker's supervisor. Cheryl said that Silver did not see anyone during the dates that were given in the complaint. I informe
ing their COVID-19 capacity at 244 vs. their normal capacity of 300. I corrected him on that and told him his actual max capacity right now
be wearing masks properly except for the grill cook whose mask was below the nose. The major concern was that patrons were not being
ife had been symptomatic, but had not been tested. They had self-quarantined since 12/23/20 and his wife had been out more than the re
stomers requesting one and have regular recordings over the PA system regarding masks and social distancing.
t lobby. Markers placed on floors. Clean surfaces every 30 mins. Staff wearing masks. Discussed trying to ensure all customers maintain so
substitute for a face mask and asked that he speak to all employees again to reinforce the face mask policy.
der 72. Discussed that Governor Northam would be speaking 1/6/2021 @ 2:00 pm and to follow any changes to the Executive Orders in th
der 72. Discussed that Governor Northam would be speaking 1/6/2021 @ 2:00 pm and to follow any changes to the Executive Orders in th
ing social distancing, the manager noted that their facility is 6,000 sq ft. The stations are 6 ft apart or more. The manager also said that the
gered the start of shifts by separating the shift into 3 time buckets 15 minutes apart. He stated they do have ~8 people who are exempt fr
are not wearing one. We discussed safety precautions of taking the mask off when customers are not in the store. He stated that employ
about mask compliance were in the Audio/Visual section. I also told Mr. Schonfelder that when I reviewed online video of the Christmas E
ht masks to customers who were not wearing one. I told Mr. Ashwell this was the 12th complaint against this location, which is a concern.
t wear a mask. However, they enforce all employees to wear them.
e to the size of the establishment. However, they are in the process of attempting to change things to enable a better distance between in
de social distancing. I spoke with Pastor Rusty Small who stated that the total attendance of the 9:30 and 11 services that day was just ove
not allowed to speak with us. If there are further calls made to follow up on a complaint HR wants us to contact them about the complain
i tables. Discussed 6' of distancing required should they choose to move in some 2-tops that are not attached to the bar. Told them that
on of the event.
those attending each service. They are monitoring the VDH website and Centra Health as well to see if there are significant increases or ou
employees and customers. The manager and I discussed the executive orders and mask wearing outside.
ded 200 people. They have blocked off every other row of chairs in the auditorium and are requesting for only family groups to sit togethe
lobby. Every other table blocked off. Recommend removing condiments off tables and have available upon customer request.
tion. I suggested she contact corporate for suggestions on increasing customer compliance and asked her to contact me with their respon
. Discussed asking customers to wear masks and providing alternatives for those who cannot. Observed owners without masks but said th
. Discussed asking customers to wear masks and providing alternatives for those who cannot. Observed owners without masks but said th
. Discussed asking customers to wear masks and providing alternatives for those who cannot. Observed owners without masks but said th
hey also have Social Distancing guides on the floor. I addressed both this complaint and 58367 on the same call. It was filed anonymously
Asked her if they have the sign about masks. She said they have a sign that has all the COVID restrictions and maybe they needed a bigge
ave Social Distancing guides on the floor. I addressed both this complaint and 58451 on the same call. It was filed anonymously on the sam
r said that employees do wear masks in the store when customers are in there and sometimes take them off but remain 6 feet apart from
masks. The manager will make sure the EO is followed and all employees wear masks while working.
to go and be tested but the GM does not know the status other than the person is currently not working. Unless additional information
one to put on a mask and what to do when they refuse to wear one.
off to aid in social distancing. Seating is encouraged to be in family groups with adequate spacing between other groups. A 3rd service ha
dequate spacing between other groups. A 3rd service has been added to reduce attendance at each service. Liberty Cleaning Crew is clean
mic they have moved employees within their office to follow CDC guidelines. Assembly employees are required to stay in their assigned are
wear masks. He asked what to do for customers that refuse to wear mask. Recommended alternative means of service - to go, curbside, d
om is still closed to Customers, and all service is via the drive-thru. There was appropriate COVID-related signage on entry doors for the e
medical conditions.
is may be an isolated incident. I sent her both EO72 and latest Quarantine Guidelines.
quent areas of use throughout the day. 2) The complaint "employees are not being screened." The employees are required to go through
every other pew and limit seating within those pews to family groups. Also discussed HIPAA rules regarding opposition to mask wearing d
aid that all employees wear masks when interacting directly with a customer. I emailed a copy of executive order 72, phase 3 safer at hom
Requested compliance of EO72. Informed that failure to comply may result in suspension of your VDH Food Permit. Explained the curre
ing a patron that alleges a medical condition. I explained reasonable accommodation should be made to every person that suggests they h
m footage checks to make sure employees are wearing masks. If anyone is not they are asked to leave. No further action necessary.
people wearing masks recently than at any other times.
mployees stayed away from him. The manager also said that they have signs posted on the doors and throughout the store requiring that
allowed to be without masks and the complaint was anonymous I am not certain if the complaint about the weight room is valid.
know if they have any questions or need further assistance.
the line. People were released into the line in groups of 10 or less and maintained Social Distancing.
We discussed executive orders and the owner was not willing to enforce mask wearing amongst the employees. This complaint along wit
il, postings in the building, and team leads. The lunch mentioned was served cafeteria style and servers were 6' from those in the line. Peo
ll the time.
d signage posted all around. The mall manager said that she will relay this complaint to the individuals who are in charge of the Santa disp
g and has ordered a clear divider to use at the register to reduce risk to staff and customers. He has been cooperative and seems to be ma
tioned re not wearing a mask during food prep. She is 92 and of course has some difficulty wearing a mask while working, but he will addr
doors a mask is needed when unable to socially distance. Invited a return call with any questions. Also left the COVID hot line phone num
municating with the health department as required.
they have social distancing in all areas as well as signs up and free masks available to customers.
when they enter the store for work and said the complaint of having one of his people refuse to wear a mask when asked by the customer
urn my call. HRS 12/11/20 - Return call received from the DM. She states an employee has recently been relocated to a different store a
ndicated that she will not follow or enforce the executive orders. Additionally, she contacted Emily Guthrie to further discuss the visit and
es who said they cannot wear masks. I explained protocol regarding that and asked him to speak with those employees again and coach a
ting within 6 feet of each other. They do have separation within their break room at the tables. She does have copies of the EOs and will
actices and recommended improving social distancing between tables
sh register area and have people wait outside if it becomes too crowded.
lable. If employees see a customer not wearing a mask, they offer to get one for them.
actices and recommended improving social distancing between tables
bout masks and social distancing. The manager also said that all vendors receive copies of the executive orders each time they are update
access to the Governor's Orders. He said yet. Informed that the Governor will speak tomorrow at 2PM, to stay tuned because the orders
sh register area and have people wait outside if it becomes too crowded.
also for an evening and involved employees not wearing masks. The District Manager said it was a Corporate requirement for all employ
staffing to limit potential of exposure across shifts.
staffing to limit potential of exposure across shifts.
sed the fact that this is as much for her protection as for the general public.
ding employees in customer facing positions.
th one another. HRS 12/8/20 - Phone call received from owner. He verified he and his wife had COVID in Florida at family condo. His ad
d to encourage customers to wear masks when moving throughout the facility.
e-on-one music lessons as well as social distancing markers within the store. Sent her email with EO63 and 67.
act with that person who are now working remotely and in self-quarantine awaiting test results. They performed a deep clean on both of
wear a mask while working. However, they do put masks on when a customer walks into the store. She also said that only 1-2 customers a
o have more trouble with their students and mask wearing than with the teachers but they do enforce and remind the students to keep th
to suspected not workplace cases and later tested positive with symptoms. The district manager discussed company policy; adheres to th
d to encourage customers to wear masks when moving throughout the facility.
th employees 12/2/20. Store re-opened 12/9/20. All employees tested 12/3/20 & 12/4/20. All tested negative. HRS 12/9/20 - Phone ca
t while seated/waiting.
ng masks. Asked him if he could remedy this because the next step would be me driving through the drive-thru in the evening and docum
plaint. Requested a return call or response to my email. HRS 12/14/20 - Email response received 12/11/20 at 5:58 PM. They are aware o
ed by adjusting masks and suggested they would make an effort to increase mask wearing for patrons.
anitation practices periodically throughout the day.
Sent letter with EO 63 & excerpts from DOE FAQ page reiterating our discussion.
sk she was given one immediately. We gave the owner copies of executive orders and DOLI documents.
before they come in. The manager said that she was out of town on that day but that she will investigate who was working and ensure tha
ed by adjusting masks and suggested they would make an effort to increase mask wearing for patrons.
d check any time. As far as Customers, he does have the required sign at the counter, but not all Customers do wear masks. I suggested t
teracting positons thus not required per the VA Governor's Executive Order to wear a mask. No action needed.
ers who are not wearing a facial covering.
ments and regulations and gave her a copy of their documents. Regarding the open house on 11/21, owner said that social distancing and
e necessary changes and will call if he has any further questions.
ng masks and a container of disposable masks available for customers. Staff in the kitchen and in customer-facing positions such as at the
uraging customer when not sitting and eating/drinking to wear their masks. There were signs up regarding masks, social distancing, and n
ed no bare hand contact and management will discuss this with staff. Provided the DOLI guidance and all employees up front were wearing
store and left in about a minutes time, presumably to pay for gas - did not have a mask on.
nforcement.
masks social distancing) as well as they will be getting floor stickers for social distancing that are ordered for all La Caretta locations later th
o ensure masks are worn over nose & mouth. Upon arrival, I noticed mask & COVID-19 signage on the door as well as red tape "Xs" on the
o stay 6 feet apart. All orders packaged "to-go".
ff must wear masks when entering the building. Children must be socially distanced at the best of the facilities abilities to maintain 6-Ft se
d sanitizers. Informed him about DOLI documents. Sent an email with executive orders 63 and 67 and DOLI documents.
. He stated that they do practice social distancing in the facility:. 1) Observers are required to wear face coverings and spaced 6ft apart.
hat the cooks now MUST wear masks. Futhermore, on Tuesday, 12/15/2020 early afternoon , I stopped by the facility and informed the ow
e said that temperatures were screened upon entry. Then spoke to Karen Hughes (in the complaint). She said that she had no interaction w
and took order and did not wear a mask. Pointed that out to the owners. Waitress was pregnant and owners state it is difficult for her to
ave to wear masks. Told him they did if they were customer facing. Gave him copy of EO 67 and went over requirements. Gave him Mas
e masked. Store has security camera and asked him to check the video for this timeframe. Mr. Phelps states he will do so, and will coach
ormation from DOLI about employee safety during the COVID emergency and the importance of protecting employees as well as potentia
oncerned with the Facebook Post about the Halloween Eve party scheduled for the October 30 date in question. Told him that having a $1
oncerned with the Facebook Post about the Halloween Eve party scheduled for the October 30 date in question. Told him that having a $1
at had been told to quarantine. They had planned this outside to promote distance and fresh air as opposed to eating inside. I stated that
ving the facility. I instructed that he should set the example and wear a mask at all times during his time at the facility.
e prep area was still closed, etc. As I had to wait several minutes to talk to someone, a line was slowly forming and everyone was wearing
om the grill even though there is plexiglass up. otherwise all prep/warewashing has been moved to the back to be able to use bar seating a
e and was told no. I am emailing Dan links / attachments to Exec Order #63 (mask) and Exec Order #67 (phase 3) as well as COVID-19 sign
here are signs reminding them to wear masks as well as individual masks provided to Customers who need them. Manager states that mo
masks in outdoor areas...majority of customers (70%) are children. EH Supervisor Todd Fowler talked with Laymans Farm Operators (Kim
old her as soon as she becomes Customer-facing, she needed to put on a mask. Asked if she had signage required by Executive Order. She
tables spread apart to ensure social distancing. Left my number for the administrator to call me back. Sent copies of EOs and Phase 3 Guid
ns and it appeared that the layout was in good order for social distancing. I provided a copy of the VOSH letter and educated on EO 63 and
dated EOs and there were 3 customers present and no alcohol was being served. No violations noted at that time.
nd staff within the establishment. Suggested explaining to customers that they can remove the mask when seated at their table. Suggeste
t the tables are spaced apart to ensure social distancing. EHS asked if there is a certain number of people that are allowed in and Peggy sa
m they must stop karaoke in accordance with the EO. I commended them for not having bar seating available at the time of inspection but
ve signage, tables were marked for every other table to not be in use, and all employees were wearing masks.
ve Order with manager and owner. Left copy of executive order, Phase 3 guidelines and examples of signage. Customer facing employee (d
e salad bar and buffet, switched to paper menus, and are having customers request S&P and other condiments.
ed copies of EOs along with Phase 3 guidelines and link to VDH website.
ed copies of EOs along with Phase 3 guidelines and link to VDH website.
exiting the building. The staff would provide masks for the patrons and manager instructed staff to increase enforcement of this measure
ers not following these new policies and if customers refuse to comply their lane is shut down and they are asked to leave. The manager w
his was okay. Explained to Jaime that even with hanging sneeze guard plastic, that employee was Customer facing, like employees at Subw
eep customers informed of the Governor's Executive Orders. Once inside, I also noticed they had removed tables and worked to have soci
nd phone number for work related issues. Complainant called me back and wishes to remain anonymous.
ested he take stools to basement for storage. He said he might put them back on bar but would let everyone know not to allow Customer
g directly with customers and therefore not required to wear masks. It is recommended but not required.
er/server was wearing a mask. The facility was not crowded at the time of the visit so patrons were mostly spread out and were eating an
er/server was wearing a mask. The facility was not crowded at the time of the visit so patrons were mostly spread out and were eating an
s and employees not wearing mask. When entering the facility, I noticed they had a couple COVID-19 signs (symptoms & masks) up on the
oor, so I left a laminated mask poster with Rhonda today. A cook was not wearing a mask and less than six (6) feet from a customer at the
s and employees not wearing mask. When entering the facility, I noticed they had a couple COVID-19 signs (symptoms & masks) up on the
, groups of customers were observed not social distancing and although at least half of the guests waiting in line were wearing a mask to a
er/server was wearing a mask. The facility was not crowded at the time of the visit so patrons were mostly spread out and were eating an
orders as well.
than 2 customers allowed inside at a time.
ple came in. Discussed placing spacing bars on the floor for proper distancing. Will return to discuss with manage the complaint.
r, she was in the kitchen and not in a customer-facing or customer-interacting position at that time. I discussed ensuring if the owner is d
earing face covering in transit. There were signs posted on the door. A NOAV was issued next business day and discussed with Mr. White.
ger Joe, and he was the only person working. I told him he needed to be wearing a mask as the drive-thru is a Customer-facing position. I
ed at the cashier register, the employee was wearing a mask and when Mike came out of the back kitchen, he was wearing a mask. The cu
ed at the cashier register, the employee was wearing a mask and when Mike came out of the back kitchen, he was wearing a mask. The cu
and the employees are concerned about wearing masks while working at the gas prep area. The cooks also do not serve customers directl
es wear masks over nose and mouth at all times. Dining room closed. Employees required to go with training on mask policy.
move their masks. All staff and customers were wearing masks at the time of the visit.
m they must stop karaoke in accordance with the EO. I commended them for not having bar seating available at the time of inspection but
they are not helping customers and not in a public area. I recommended that management remind staff from 3rd and 1st shift to be sure.
part while dining inside the restaurant. They will discontinue sitting customers at back-to-back booths. Facility was reminded the need fo
ear a mask, signs for no congregating at the bar, and tables marked to not be used in order to adhere to social distancing guidelines. No fu
d. All staff were wearing masks though some improperly. When the manager was informed of the complaint he was unsure how he would
ning masks for all inside the building. The tables and groups must be kept 6 feet apart.
about the masks and complaint over the phone, but she did not seem to understand. Made a visit 9/11/2020 at 4:15 pm. Employee who c
ployees in the Papa Johns was wearing a mask." I called Mike Phelps, Operating Partner, explained complaint, read the additional informa
ers. The manager will monitor and remind employees about the correct way to wear masks and that they must be worn correctly while ser
Mike Phelps, Operating Partner, explained complaint, read the additional information sent by the Complainant, and gave him the date and
Mike Phelps, Operating Partner, explained complaint, read the additional information sent by the Complainant, and gave him the date and
he second complaint and stressed that all times masks must be worn by both staff and customers.
s wear masks in the front or at tables. I asked what the policy was if customers come in not wearing a mask and he stated they ask them
are made and food contact items are stored) was observed being used by three (3) people sitting there. An email was sent to the facility
not creating cross-contamination issues and they knew to wash their hands PRIOR to putting on gloves) He also stated that they will not s
ng or drinking, as necessary.
August 28 around 9 am leaving about 9:30. The line employees were wearing masks, The lead drive through attendant had a mask on bu
be encouraged to wear a mask or at least practice social distancing whenever possible.
are stickers on the floor indicating where to stand in line/while ordering for social distancing. If a customer does not want to, or can't, we
this discussion was communicated with others at the local health department. However, this information was not passed along from Dr.
this discussion was communicated with others at the local health department. However, this information was not passed along from Dr.
this discussion was communicated with others at the local health department. However, this information was not passed along from Dr.
one employee behind the upper level bar had her mask pulled down below her chin, one of the waitresses in the lower level was wearing
this discussion was communicated with others at the local health department. However, this information was not passed along from Dr.
ey may lower their mask briefly. I advised against that especially when talking to customers.
was unaware of the current requirements. I explained the requirements for all employees in a customer facing position to wear a face ma
merous complaints on campus regarding social distancing , masks, and places above capacity. The morning of Friday, 8/21, Dr. Anderson
merous complaints on campus regarding social distancing , masks, and places above capacity. The morning of Friday, 8/21, Dr. Anderson
merous complaints on campus regarding social distancing , masks, and places above capacity. The morning of Friday, 8/21, Dr. Anderson
he kids as well as other areas. There are at least 10 special needs kids in the classroom. Because this was the 3rd complaint we had recei
d. All employees are required to wear face masks but the cooks do sometimes lower the masks below their noses. They are not directly se
d at this time.
stance and wear masks. Starting tomorrow (8/20), an outside company will be on campus (folks that often do crowd control at the footb
restaurants and asked if we were giving these out. I told him that VDH did not have any printed signs to give out yet, but that I would ema
tancing, wiping tables in between guests.
r masks. Sent links to Governor's website for FAQs.
the servers working that day/time and remind them of these policies.
wing this. He will remind his Employees of what the requirements are.
on masks or be moved to a non-Customer facing position if they could not wear a mask. She asked me to send her a sign they could post
bering anyone not complying with the order and that they are doing their best to comply with the orders.
ic tables. Left owner copies with Cashier of Executive Order 67, Guidelines, FAQ's, and CDC Printable Flyer in English, as well as my card in
rea visible to the public, and pizza cooks are not necessarily required to wear a mask. Since I had Anthony on the phone, we went through
rea visible to the public, and pizza cooks are not necessarily required to wear a mask. Since I had Anthony on the phone, we went through
e part is a VDH facility.
es are spaced 6 ft apart, gloves are at all buffet lines with signs stating gloves are required when filling plates. If a customer is not complyi
discussed the mask requirements, COVID-19 testing, the complaints that had been made and social distancing requirements. I will send th
or table is ready. I asked him to be aware of his busy times and to make sure Customers outside are maintaining social distance and not bl
ook put a mask on until that customer left the building.
s a snack or drink at the cash register she does take her mask off and maybe that caused the complaint. Monday afternoon 8/17/2020 th
Customers sometimes take the signs down and sit at the tables anyways. I informed the manager of the requirements of the executive or
mployees are following the social distancing requirements. I let her know the date/time of the complaint observation to follow up with sta
she was not at the restaurant this weekend, but has not seen the restaurant getting crowded. She is also going to follow up with the mana
ut on gloves and a mask anyways. To be in compliance with the food regulations employees are required to wash their hands before hand
stated he will call the facility now to ensure the signage is still posted.
th. She said sometimes they do fall down below the nose but she is correcting employees as necessary and will continue to do so.
ing if you have COVID-19 symptoms. Once inside, everyone in the dining room was wearing a mask covering their nose & mouth; they hav
mers always has a mask on while doing so though. Customers are outside and required to follow social distancing guidelines while waiting
club. The Restaurant/Grille is currently closed for renovations. The banquet hall is open but members are required to wear masks inside. T
not customer facing, such as prep. The manager was concerned about that because you can still see into the kitchen and people have been
tomer-facing or customer interacting area as well as is more than six (6) feet away from customers. There were customers dining outside
discussed the mask requirements, COVID-19 testing, the complaints that had been made and social distancing requirements. I will send th
social distancing and signage posted on the door. To go available to customers. Manager stated to go service does create a heavy parking
d print more. We discussed wording that could be used on his hand printed signs that would act as an encouragement to customers to we
d print more. We discussed wording that could be used on his hand printed signs that would act as an encouragement to customers to we
with social distancing. All Employees had on masks and all were wearing properly at the time of the visit. There is a table at the entrance w
were in-place: 1) All employees wear face coverings. 2) Large signage at door stating no admittance without face covering. 3) Masks and sa
a mask on in the Customer-facing position.
quirements of the EOs and ways to encourage/require patrons to social distance and wear masks when not seated at a table.
ed that VDH was considering suspension of the Fishers Restaurant Food Permit if they refused to comply. Lisa stated that she would com
erns in the past. Shanna and I did talk long enough for me to confirm that they do still have the signs on the door encouraging use of ma
quarantined until results comes back. Discussed that possible exposures to multiple people could have a ripple effect for businesses. He ha
staff to wear masks if they cannot social distance. There are signs on all entrances reminding people to wear masks. He will address the c
blic/common areas of the facility. Bedford DSS document sent to all daycare facilities in the area. Based on the DSS document (see Pag
they encourage customers to wear a mask and wait outside once they order to help reduce the number of people inside.
arger group to the right of the room but less than 10 people and they were separated from other patrons. The manager was aware of the r
me to the bar to order. There are no servers at this time. We discussed placing markers on the floor for social distancing while ordering and
quirements of the EOs and ways to encourage/require patrons to social distance and wear masks when not seated at a table.
regulations and active managerial control. The kitchen workers would not be required to wear a mask. However, when a worker goes to t
ployees and customers. The complaint was made when one of the owners came up to grab something from the counter. She intended to
that they do not have enforce customer mask wearing as long as other social distancing guidelines are being practiced.
e not wearing masks unless they cannot social distance per the BCPS guidelines. They are having meetings in larger spaces like the Library
e not wearing masks unless they cannot social distance per the BCPS guidelines. They are having meetings in larger spaces like the Library
quirements of the EOs and ways to encourage/require patrons to social distance and wear masks when not seated at a table.
er has been wearing a mask. He stated he has signage on door and is running the flea market and other businesses at half capacity.
orkers were wearing masks appropriately. You cannot clearly see into the kitchen, but, kitchen workers are not in customer facing position
ry out options available, and tables blocked off to ensure social distancing. She said that they had bands a few weekends but it got to be to
and 67 which states that all employees and customers must wear masks and that it is the business's responsibility to enforce. Owner state
sure this does not happen. Servers are required to wear masks but the manager said that sometimes they do take them down for a little bi
r policy to not allow the employee to come into work and were waiting on test results. I informed the assistant manager that regardless o
mask. This cashier no longer works for them so it should not be an issue. I explained that despite the wording in EO 63, even if an emplo
ector, Kyle, about this a few weeks ago to confirm. No further action at this time.
es not in use roped off. Manager states that bar seating is roped off. We discussed that capacity is not an issue currently; it is social distan
o into the break room whenever they need to, there are signs posted that customers are required to wear masks, if they do not have one
al distancing practiced at food counters. I reiterated that 6ft separation required at food counters. Items provided to Lisa Saunders: 1
hey are told to weatr a mask, and staff member meeting them wears a mask. When school starts, children will be encouraged to wear ma
endent living side is open and residents on that side have been coming and going. On the assisted living side, there is a patio door that is le
ve Order 63 as well as CDC Printable Flyer English to post to encourage all, including Customers to wear masks.
uraging social distancing. She stated they did not have a sign encouraging customers to wear masks. I emailed her the link to the CDC Prin
ppears to be in compliance
A timer goes off at set intervals for sanitizing. Hand sanitizer and masks available as well. Gloves for all staff.
he has ones she can put back up. She says that business has been slow, so she hadn't had to put markers down on the floor for social dista
iring signatures at this time so there is no close contact with the customer and facility has stressed social distancing with workers. We disc
e. I suggested added markings to the floor to help encourge proper social distancing by customers.
ears masks when parents come in for appointments. Teachers working with children wear masks. They have a "Protect yourself and other
ould fully explain the complaint, he told me about someone earlier this month that was angry / upset about social distancing in their waitin
ears masks when parents come in for appointments. Teachers working with children wear masks. They have a "Protect yourself and other
ments for masks and maintaining social distancing. I also told the manager that they could request customers put on a mask, they can alw
Manager stated at that time that he observed most customers abiding by the requirement. Will attempt to reach facility.
d to wear masks but they do not have a sign encouraging this. Emailed Garret the CDC printable flyer English link to print and post at all e
ry out options available, and tables blocked off to ensure social distancing. She said that they had bands a few weekends but it got to be to
me to the bar to order. There are no servers at this time. We discussed placing markers on the floor for social distancing while ordering and
bserved through drive through windows - payment window and delivery window). He could not speak for the day of the complaint but w
me to the bar to order. There are no servers at this time. We discussed placing markers on the floor for social distancing while ordering and
wed the Manager the link for the CDC Printable Sign that day and went over current COVID requirements. I called the facility 7/27/2020 a
wed the Manager the link for the CDC Printable Sign that day and went over current COVID requirements. I called the facility 7/27/2020 a
and 67 which states that all employees and customers must wear masks and that it is the business's responsibility to enforce. Owner state
has been moved outside. Emailed copies of EO 63 & 67 for his reference.
er numbers in store and have designated ingress and egress areas. She will notify VDH when the new signage comes in. VDH sent an em
nd the other customers.
d you had 80-85% customers wearing face coverings and 100% of employees (including the food service people) wearing face coverings.
mployees are required to wear masks. Discussed that patrons should be encouraged to wear face covering with signs. I send him Printable
d. Kathleen stated that they had disposable masks for all visitors and staff and required both groups of people to wear them while inside.
mer safety. As far as customers go, she said that they will not ask if a customer is not wearing a mask due to a medical condition but that sh
with customers, and that part of the mandatory requirements is to assist customers with social distancing. I also let the manager know tha
tactless and done before or after business hours.
y dues she does not have the right to correct them on behaviors like that. I explained that since they have both a business license and an A
ire masks at all times within classrooms, even when outside of 6ft. Cali informed the nurse that masks should be worn at all times, even w
now on as soon as a customer enters the store he will put on his mask. I gave my contact information and told him to give me a call if he
w, Cameron was never symptomatic. A cleaning crew was brought in to clean the store. Discussed having employees who were in contact
oming a difficult dog. Regarding employees testing positive, they had 2 employees who were positive. Both were out for 2 weeks. They ha
OLI/VDH of the 2 positive cases via the portal and he stated that he did not know this was required. I emailed the Manager with DOLI info
would from a member of the general public and I made that comment to Mrs. Gentry. A tech approaching the patient in the hallway was
d he is in the store on average over 60 hours a week.
y conducts conference calls every other week to discuss updated executive orders and other COVID related topics.
on and she said that the mask wearing up there is not as consistent. I informed her about EO 72 and employees in customer facing positio
ated since it is much more than he sees on a regular basis and he is in the store on average over 60 hours a week.
e they refer to the same incident and these notes also appear there.
was not positive or symptomatic, just concerned over the current cases recently there. Please reference #64469 as well, since they refer to
e purchasing sprayers to sanitize chairs and common areas after the games. Of course, masks cannot be worn by players during the game,
a mask due to difficulty on the phone with patients understanding what was being said. I explained that is not considered a substitute an
e manager said that it is required that all employees wear masks when on the floor and when they are doing curbside services. The manag
nselors have been asking patients if they want to take the mask off or leave it on. I explained EO 72 and the requirement of employees we
ed like they had followed the correct guidelines. Told the Manager to feel free to call us if they needed guidance in the future on positive o
customers who are waiting for tables or take-out to wait in their cars if possible. I suggested that having some of the markings on the floo
and they encourage the use of masks and provide them for those who do not have their own. They stated they have anti-microbial door ha
and they encourage the use of masks and provide them for those who do not have their own. They stated they have anti-microbial door ha
and they encourage the use of masks and provide them for those who do not have their own. They stated they have anti-microbial door ha
equire spectators to wear masks and players are given a gaiter when they register and are required to wear that or a mask when coming o
t with the mask itself. I explained that both the tattoo artist and patron should be wearing masks during the process.
are consistently wearing the face covering over their nose and mouth at all times.
ring, and Jocelyn said that they strictly enforce employees to wear masks with no exceptions.
Quarantine Guidelines.
spelled out specifically in the EO regarding exemptions, it is not allowed by DOLI to put a person without a mask in a a customer-facing rol
yees are working alone so they do not want the employee to be put in or feel as though they are in danger.
VDH about the outbreak.
out the complaint and also remind employees of the policy and mandate.
told him the date the complainant was discussing (1/9), which was a Saturday night, Juan did mention that they are not very busy during
laying the message to her and just encouraging her to put on a mask as she is leaving and crossing paths with customers. The manager me
hose comments. Update 1/15/21 Dr. Coleman returned my call and he remembers a conversation with a young man regarding outdoor ac
the current Phase III Guidelines, EO72, and Quarantine documents. We discussed how to apply these to create a safer office environment
discussed adding a brochure to the front of the office that informs customers about the air purifier that they use (Iwave-R). We also discu
h someone who is positive, provide hand sanitizer, have the facility sterilized every 2 weeks, and have a new air duct system.
has been some difficulty with customers. The manager and I discussed ways to positively encourage mask wearing and the executive orde
as that patrons were not being separated for social distancing between groups. This was brought up with the manager on site and instruct
d that the participants are 6-10 feet apart. I advised her that per EO 72, those engaging in fitness activities need to have a 10 ft separation.
further action required. HRS
ven in the complaint. I informed Cheryl that Shirley was not sure who said that they do not wear a mask. However, Cheryl said that she wil
actual max capacity right now would be 225 and that is only assuming the social distancing of 10' between individuals exercising can be m
as that patrons were not being separated for social distancing between groups. This was brought up with the manager on site and instruct
had been out more than the required 10 days since onset of symptoms, so returned to work on 01/04/21. She became fatigued after being
s location, which is a concern. He stated that ~50-60% of his customers wear masks and the others are not going to wear them under any
tact them about the complaint. If a visit needs to be made, HR wants us to inform them about the visit prior to attending (not to give the
ed to the bar. Told them that they could have a person cooking at one hibachi table and then the party being served sitting at the next hib
C which are supposed to not only filter, but kill viruses and bacteria.
ectly exposed to someone who tested positive for more than 15 minutes. The manager said that they do temperature checks before shifts
ncourage customers to wait in their cars for their appointments. The owner and I discussed EO 72 that requires employees to wear masks
are significant increases or outbreaks. This constituent has also contacted Mr. Willmington and Pastor Falwell directly by email.
ly family groups to sit together. The auditorium is cleaned between services. All staff members are masked other than when on stage prea
ustomer request.
contact me with their response to her request.
ners without masks but said they tend to stay in the office. Wear mask when in dining room.
ners without masks but said they tend to stay in the office. Wear mask when in dining room.
ners without masks but said they tend to stay in the office. Wear mask when in dining room.
call. It was filed anonymously on the same day, but not by this constituent.
nd maybe they needed a bigger one for just masks. I told her I could send her a link for one, which I did as well as mailed her an English an
filed anonymously on the same day, but not by this constituent.
but remain 6 feet apart from each other. We discussed executive order 72.
nder quarantine.
other groups. A 3rd service has been added to reduce attendance in each service. Liberty Cleaning Crew is cleaning the sanctuary between
Liberty Cleaning Crew is cleaning the sanctuary between services. Parishioners enter only from rear entrances and exit only at side exits a
ustomer or near other employees at that time. All 3 of the employees up front were dealing with customers, some literally right next to th
ally right next to them on the same side of the counter, without masks. Spoke by phone with Roscoe Turner - Store Mgr. who stated their
ave not held Sunday School since late November, so there is no risk there. When students use the sanctuary they are in small class size po
d to wear masks when they are in common areas and Judy stated that with 15 employees they have not had 1 positive case, Constituent d
yees or patrons not actively exercising must be masked. They have only had 1 employee case who is still in quarantine and a total of 2 cust
wn on 12/17. We made another visit to speak with the owner on 12/18. She was not there. The employee that was in the store was prope
ed to stay in their assigned area at all times. Prior to every shift the employees are screened and there is a detailed sanitization in between
gnage on entry doors for the employees. Employees have to self-screen and record that when they come to work and those records were
ees are required to go through a checklist of symptoms and take their temperature prior to every shift. 3) The complaint "COVID cases in s
opposition to mask wearing due to medical conditions when asking members to wear a mask.
order 72, phase 3 safer at home guidelines, and 2 other options of signage to post on the door to donna@sterlingoil.com.
d Permit. Explained the current order states all people within the establishment must wear a mask unless they are eating and drinking.
ry person that suggests they have a medical condition that prevents mask wearing.
yees. This complaint along with the others is being referred to DOLI.
e 6' from those in the line. People were released into the line in groups of 10 or less and maintained Social Distancing. They stated that sin
o further discuss the visit and also indicated then that she will not enforce or follow executive orders in her establishment. Complaints wer
ave copies of the EOs and will be passing on what we discussed to the employees at their facilities and also to the CEO - Greg McConville.
ers each time they are updated and all vendors sign that they received the updated versions.
te requirement for all employees to wear masks, whether they are Customer-facing or working in the back. We also discussed that a majo
Florida at family condo. His adult sons live at his primary residence. They both tested positive for COVID and are quarantining. Owner &
med a deep clean on both of their facilities.
said that only 1-2 customers are allowed in the store at a time.
company policy; adheres to the guidelines for return to work and requires testing negative after the isolation time for returning to work.
tive. HRS 12/9/20 - Phone call to store. Spoke with owner. Explained contact means less than 6ft. for 15 or more minutes. He has 1 emp
hru in the evening and documenting what was happening. He said he and McDonald's took safety at their locations very seriously and it w
at 5:58 PM. They are aware of the complaint. Signage is posted. They are "up to speed on all requirements." HRS
e would let the Principal know about the complaint. I also noted that all Employees in the Cafeteria were correctly masked.
s so Gloderia walked in and saw the gentlemen at the front desk not wearing a mask. There was plexiglass separating them, however, he d
o was working and ensure that they follow the executive order requirements.
do wear masks. I suggested that he put some mask signage on the entrances/doors. He asked me to send the link to the signs again and
said that social distancing and mask-wearing was practiced.
acing positions such as at the cash register, were observed wearing masks during my visit. Also, tables had been removed and spaced out
masks, social distancing, and not entering if you have any COVID-19 symptoms. Additionally, there were social distancing markings on the
as well as red tape "Xs" on the floor for social distancing. Also, I noticed the self-serve drink area is currently closed as well as the facility d
es abilities to maintain 6-Ft separation.
documents.
verings and spaced 6ft apart. 2) Students and instructors practice 10ft separation. Mr Abercrombie did ask if students and instructors
he facility and informed the owner that all staff must wear masks. She clearly understood my email, as upon my arrival, all staff in the fron
d that she had no interaction with someone who said they knew someone who tested positive for COVID-19. Also ensured that screening
rs state it is difficult for her to wear a mask. I explained that anyone Customer-facing had to be masked, no matter what.
requirements. Gave him Mask sign and "CDC Printable Flyer English" sign. Asked if he had any questions. Told him to have Eddie call me
s he will do so, and will coach the crews on the requirements for mask wearing.
employees as well as potential consequences for not following the EOs. Masks were available during the inspection, the manager did put o
erson may not work in customer facing areas.
tion. Told him that having a $10 cover charge and entertainment sounded like it might entail more than socially distanced diners. Remind
tion. Told him that having a $10 cover charge and entertainment sounded like it might entail more than socially distanced diners. Remind
to eating inside. I stated that if I had seen 40 to 50 teachers in one area with 6 to a standard picnic table then I would have been concern
he facility.
ing and everyone was wearing their mask in line as well as a customer got up from his table to come to the service area and he put his ma
to be able to use bar seating and people are asked to sit 6 feet apart. I also observed people waiting outside when they were busy.
ase 3) as well as COVID-19 signage (masks, social distancing, stop the spread) for him to put up at the entrance. The Knights of Columbus
hem. Manager states that most Customers, if reminded by an Employee to put on a mask, will comply. Manager states she was on vacati
aymans Farm Operators (Kim and Shannon...Eric Layman not available). Copies of EO#67 and Safer at Home : Phase Three Guidelines pr
uired by Executive Order. She says she did but took it down recently. Emailed her link to EO 67, Phase 3 Guidelines, and CDC Printable Fly
at are allowed in and Peggy said she believed so but wasn't sure what that number was.
e at the time of inspection but stressed the importance of maintaining a safe, social distancing seating within the facility and enforcing ma
. Customer facing employee (drive thru) put on mask. Recommended roping off tables, increase signage, placing markers on floor to ensur
enforcement of this measure.
sked to leave. The manager will follow up and look into the night the complaint was made to ensure all staff are aware and following polic
facing, like employees at Subway making sandwiches and interacting with Customers, and needed to be masked. Discussed employees in
ables and worked to have social distancing between diners. The owner, the cook, and the waitress were all wearing masks during my visit
pread out and were eating and drinking at the tables. I educated the owner regarding sectioning off tables, creating 6 foot separation betw
pread out and were eating and drinking at the tables. I educated the owner regarding sectioning off tables, creating 6 foot separation betw
symptoms & masks) up on the entrance door. Once inside, I also noticed they had a reserved sign up to signify the bar and a few of the ta
ng followed.
6) feet from a customer at the raised bar. The facility has gone back to operating similar to how it was prior to COVID-19 --- all the bar stoo
symptoms & masks) up on the entrance door. Once inside, I also noticed they had a reserved sign up to signify the bar and a few of the ta
line were wearing a mask to a varying degree, several customers in line were not wearing masks and nothing was said to them. From talk
pread out and were eating and drinking at the tables. I educated the owner regarding sectioning off tables, creating 6 foot separation betw
anage the complaint.
ssed ensuring if the owner is doing paperwork in the dining room that he needs to be wearing a face covering over his mouth and nose.
e at the time of inspection but stressed the importance of maintaining a safe, social distancing seating within the facility and enforcing ma
e was wearing a mask. The customers were not wearing masks, but they were sitting and eating / drinking therefore there is fine per the
e was wearing a mask. The customers were not wearing masks, but they were sitting and eating / drinking therefore there is fine per the
do not serve customers directly. All other employees working with customers, taking orders, passing out orders, etc. are required to wear a
g on mask policy.
e at the time of inspection but stressed the importance of maintaining a safe, social distancing seating within the facility and enforcing ma
their nose. When I went to the back drive thru window (where the cash register is near the office), the gentleman had his face covering (
ashier register, who were all at least six (6) feet from guests and were NOT in a customer-facing or customer-interacting position were not
lity was reminded the need for there to be social distancing of parties with six (6) feet between them with the chairs pulled out -- thus usu
he was unsure how he would require any patron to wear masks if they didn't want to. I conveyed my understanding and gave options of t
0 at 4:15 pm. Employee who came to front desk from kitchen and then Owner too came out with masks worn correctly. Gave Owner Fair
t, read the additional information sent by the Complainant, and gave him the date and time. He stated that he does have a camera in the
and he stated they ask them to get a mask and showed me the sign on the door about wearing masks. After talking to him for a little whil
email was sent to the facility in July containing Executive Order 67, but a paper copy was left and the section on restaurants was explaine
also stated that they will not sit customers at a tables to dine-in unless they are wearing a mask. We discussed social distancing to ensure
h attendant had a mask on but a couple of times while I was observing her mask was only covering her chin. All others working the line ha
does not want to, or can't, wear a mask their order is taken and delivered outside. The soap has been replaced in the bathrooms and the p
as not passed along from Dr. Gateley to EH or those helping with complaints. Good afternoon: I am writing to respond to your notificati
as not passed along from Dr. Gateley to EH or those helping with complaints. Good afternoon: I am writing to respond to your notificati
as not passed along from Dr. Gateley to EH or those helping with complaints. Good afternoon: I am writing to respond to your notificati
n the lower level was wearing her face covering below her nose, and the manager on duty was not wearing a face covering. c)Two group
as not passed along from Dr. Gateley to EH or those helping with complaints. Good afternoon: I am writing to respond to your notificati
ing position to wear a face mask, no exceptions. If they could not then they can work another, non-customer facing position. I emailed EO
of Friday, 8/21, Dr. Anderson called me back. He informed me that the university has made some changes this week since just encouragin
of Friday, 8/21, Dr. Anderson called me back. He informed me that the university has made some changes this week since just encouragin
of Friday, 8/21, Dr. Anderson called me back. He informed me that the university has made some changes this week since just encouragin
he 3rd complaint we had received for this school, EH Management suggested I reach out to the Bedford School Administration. I called Dia
noses. They are not directly serving customers though. The facility has signs requiring customers to wear masks and employees have been
do crowd control at the football games or big events) will be helping with social distancing and crowds on campus. Facility has been previ
e out yet, but that I would email him a link to the CDC Printable Flyer in English that covered most of the guidelines and that he could take
end her a sign they could post that includes all precautions, Executive Order 63 and 67, which I did via email.
n the phone, we went through all the requirements for Phase 3 and they were familiar with them all, and based on our conversation, seem
n the phone, we went through all the requirements for Phase 3 and they were familiar with them all, and based on our conversation, seem
s. If a customer is not complying employees are instructed to get the store manager's assistance. I informed the manager that they are req
ng requirements. I will send the complaint details to the owner as requested and provided the survey website for the manager.
nday afternoon 8/17/2020 the following email was sent to the owner of Oishii. Oishii, Good afternoon! As you are closed today (Mo
quirements of the executive orders and the potential consequences of losing their permit if they do not require customers to wear masks a
ing to follow up with the manager, Kyle. Due to not having contact information, I could not call the complainant back to get more detailed
wash their hands before handling clean equipment or after cleaning equipment, they only have to use gloves when needed for a barrier to
ncing guidelines while waiting in line. However, they are outside so they do not always have masks on. They have been in contact with the
quired to wear masks inside. The manager stated that this has been somewhat difficult to enforce but they will continue their efforts to en
kitchen and people have been concerned over food workers not wearing masks and making their food. I informed the manager that at th
were customers dining outside, but no one eating inside at the time of my visit. There are two signs posted at the entrance - one about not
ragement to customers to wear masks. Also discussed wording that could inform customers who cannot wear masks due to medical issue
ng requirements. I will send the complaint details to the owner as requested and provided the survey website for the manager.
e does create a heavy parking lot presence. Manager stated they feel as though they are doing everything possible to prevent the spread o
ragement to customers to wear masks. Also discussed wording that could inform customers who cannot wear masks due to medical issue
ragement to customers to wear masks. Also discussed wording that could inform customers who cannot wear masks due to medical issue
ere is a table at the entrance with Hand sanitizer and masks available if people need them. I emailed Manager, Tamara Waldo, the inform
ace covering. 3) Masks and sanitizer are available to customers. 4) Plexiglass shields in-place at registers.
eated at a table.
sa stated that she would come into compliance with the EOs. We will give Fishers 1 week to prove they are willing to operate in complian
e door encouraging use of masks (confirmed by Todd Fowler from this office in July 2020) as well as masks for sale. I suggested by email t
r masks. He will address the complaint by talking to all staff at their next meeting.
on the DSS document (see Page 2) "EO63 does not apply to employees or employers other than those specifically listed. Therefore it does
people inside.
he manager was aware of the requirements. No violations observed at that time.
distancing while ordering and discussed how they could potentially handle the requirements for customers to social distance, no congreg
eated at a table.
wever, when a worker goes to the counter to take an order or give an order, they must wear a mask. The manager said that she understood
the counter. She intended to only come up briefly and did not put on a mask. The kitchen workers are not required to wear a mask, they a
g practiced.
n larger spaces like the Library instead of the Conference Room so they can social distance. There are signs on all entrances encouraging m
n larger spaces like the Library instead of the Conference Room so they can social distance. There are signs on all entrances encouraging m
eated at a table.
not in customer facing positions. There are adequate hand washing stations available at the drive-thru and in the kitchen for staff, which a
w weekends but it got to be too much at the moment so they have discontinued for the time being.
ibility to enforce. Owner stated he has documentation from lawyer stating he cannot exclude workers that have medical conditions. EHS s
take them down for a little bit. I informed the manager that servers should try to take frequent breaks as needed to take the mask off bu
ant manager that regardless of testing if someone is in close contact with a positive case they need to quarantine for 14 days (starting with
ing in EO 63, even if an employee in a customer-facing position has a medical waiver, they cannot work in the customer-facing position wi
sue currently; it is social distancing that is critical. Manager stated that she worked the lunch shift in question and would estimate that the
masks, if they do not have one on they are asked if they have one, if they do not then they are provided a disposable face mask. The movie
ms provided to Lisa Saunders: 1) Copy of VDH Notice of Complaint. 2) Copy of RedCap Complaint. 3) Copy of EO#63. 4) Copy of EO#67. 5) C
will be encouraged to wear masks and teachers will have to wear them for close contact with students. Told her it sounded like they were
there is a patio door that is left open during the day for residents to go outside for some fresh air. There is also a door that is open/monit
ed her the link to the CDC Printable Flyer English and encouraged her to post either this or another sign that reminds and encourages Cus
wn on the floor for social distancing, but say that she can do that.
tancing with workers. We discussed the requirement to wear a mask in customer facing positions and employees are encouraged to wear
e a "Protect yourself and others - wear a mask" sign at entrances to public. When staff had a meeting yesterday in conference room and w
social distancing in their waiting area, but that the group they were complaining about was all one larger family waiting to be seated. Ther
e a "Protect yourself and others - wear a mask" sign at entrances to public. When staff had a meeting yesterday in conference room and w
s put on a mask, they can always refuse service, or if the customer can reasonably maintain social distancing from everyone until they get
ach facility.
h link to print and post at all entrances inside the boat. Customers outside on the deck are not being required to wear masks.
w weekends but it got to be too much at the moment so they have discontinued for the time being.
distancing while ordering and discussed how they could potentially handle the requirements for customers to social distance, no congreg
he day of the complaint but would provide the concerns to the store general manager.
distancing while ordering and discussed how they could potentially handle the requirements for customers to social distance, no congreg
called the facility 7/27/2020 and Manager Maureen was not there, so I spoke to Kim. Kim said that they had printed out the signs the day
called the facility 7/27/2020 and Manager Maureen was not there, so I spoke to Kim. Kim said that they had printed out the signs the day
ibility to enforce. Owner stated he has documentation from lawyer stating he cannot exclude workers that have medical conditions. EHS s
ge comes in. VDH sent an email to White House Corner Store summarizing the phone conversation.
ople) wearing face coverings. The dining/seating area was off limits and used for storage and goods and beverages. I commended her
ith signs. I send him Printable CDC sign that he could post.
ple to wear them while inside.
d to wear masks as they can be seen by customers who enter the store. I told her that they should be wearing masks in the back to prote
a medical condition but that she sees a majority of customers wearing masks as soon as they enter the building. She also stated they have
also let the manager know that if she has any other questions to please call as we are here to help and clarify restrictions.
th a business license and an ABC license they need to be following the EOs. She stated that the employees wear masks unless they are cle
d be worn at all times, even when outside of 6ft. The nurse is bringing this to the administration. Regarding social distancing: desks are spa
mployees who were in contact with employee two days prior to symptoms/positive test to quarantine. Discussed quarantine parameters. J
were out for 2 weeks. They had another employee whose father was positive and that employee was out for 2-3 weeks. All positive cases
d the Manager with DOLI information on notifying employees of a coworker who tests positive, as well as the requirement to report 2 pos
he patient in the hallway was wearing their mask below their chin and motioned them on. When the patient commented that the tech ha
ees in customer facing positions. She said that she will enforce that they wear a face covering and pass along this information to them. Th
469 as well, since they refer to the same incident and these notes also appear there.
n by players during the game, but others not actively exercising must wear them. I sent him pages of EO-72 and Phase 3 Guidelines pertai
not considered a substitute and suggested that they try using a handset mic or other types of masks to see if others are more clear on the p
curbside services. The manager said he will further remind employees to wear masks. The manager also said he will look back on the cam
equirement of employees wearing a face covering in their place of employment. I also recommended that counselors not address the ma
me of the markings on the floor might be helpful as well as people are used to them and lets them know just how far 6' actually is. John did
ey have anti-microbial door handles and push bars in the facility and sanitization is also done whenever there is a case. They currently hav
ey have anti-microbial door handles and push bars in the facility and sanitization is also done whenever there is a case. They currently hav
ey have anti-microbial door handles and push bars in the facility and sanitization is also done whenever there is a case. They currently hav
hat or a mask when coming or going from an event. The game ball is sanitized between games and benches and seats are wiped down and
mask in a a customer-facing role. They normally have 4 employees in the store and I suggested that exempt person be utilized in an area w
they are not very busy during the week but are very busy on the weekend. I told him that seating parties at every other table and having p
h customers. The manager mentioned that it is difficult to maintain social distancing when they are handling furniture and other large item
ung man regarding outdoor activity to help him with weight control where there may have been a misunderstanding regarding mask weari
ate a safer office environment.
y use (Iwave-R). We also discussed having a payment system in place that allows customers to wait in their cars so that there is not as mu
air duct system.
allow them to purchase their items and leave. We discussed how it can be viewed on both sides. I recommended if any situations arise in
wearing and the executive order 72. I told her to contact the LHD if she had any further questions or concerns.
e manager on site and instructed that groups must be at least 6ft apart.
eed to have a 10 ft separation. Maria said that she will make changes to suit that immediately.
wever, Cheryl said that she will investigate the situation further and that all Centra employees are required to wear a mask during home vi
ndividuals exercising can be maintained.
e manager on site and instructed that groups must be at least 6ft apart.
he became fatigued after being active at work that morning and went home for the rest of the day. Cali determined that this was a result o
s family, friends, etc. because they are around each other. Otherwise customers who do not know each other are social distanced.
mentation from a physician to allow that and stationed these people in work areas where they could social distance. He also stated they h
ted that he is in a high-risk group so he takes the executive orders and safety precautions seriously.
with a mask on and it was lowered below the nose and mouth, so rendered ineffective. I asked that he reach out to leadership to emphasi
oing to wear them under any circumstances. I asked that he relay this information about the complaint to the Mgr. on his return.
6' apart and they encourage a 3 chair spacing between separate family groups. They also have a roped off section at the rear where mask
to attending (not to give them a heads-up that we are coming just say they are aware). When I spoke with them about the complaint her
g served sitting at the next hibachi table. Told them I would be back for a routine inspection soon, but to call in the meantime in case they
mperature checks before shifts. Tyler said that is not true. Regarding mask wearing, they ask customers to put on a mask and have an occu
res employees to wear masks in customer facing positions. I informed her about DOLI requirements. She has asked me to mail her the DO
ther than when on stage preaching. They have started a Sat. evening service that is promoted for "At Risk" members who still want to atte
ell as mailed her an English and Spanish language mask sign. Also discussed that they need to make it clear to Customers who do not wea
eaning the sanctuary between services. Parishioners enter only from rear entrances and exit only at side exits at end of service. Pastor Jon
es and exit only at side exits at end of service. Pastor Jonathan Falwell has taken the opportunity to mention EO regarding masks, though
some literally right next to them on the same side of the counter, without masks. Spoke by phone with Roscoe Turner - Store Mgr. who st
- Store Mgr. who stated their policy had been if employee was behind counter they did not need a mask. When I explained what was obse
they are in small class size pods and the area is sanitized after use. Principal Cable will speak with the teacher involved in this complaint to
1 positive case, Constituent did not leave contact information, so no way to have any more specifics on the complaint.
uarantine and a total of 2 customers, so we discussed case reporting to DOLI if req'd and Cali Anderson requested he contact her if # of po
hat was in the store was properly wearing her mask.
etailed sanitization in between every shift change. I told HR to reach out to LHD if they have any questions or concerns.
work and those records were available. This is the first Redcap complaint we have received for this location.
he complaint "COVID cases in store from employees, the store is not informing, cleaning, or taking precautions." The manager said that the
erlingoil.com.
hey are eating and drinking. 12/17/20 - Phone call to establishment. Spoke with owner. Verified he received the documentation. He inf
istancing. They stated that since they are considered an essential, employees who were in close contact with positive cases have been allo
ed to wear a mask as soon as they hit the parking lot. She said she would review the video to see if any employee was in violation of the m
d are quarantining. Owner & wife are staying at their second home and are dropping off food for the sons. Sons are not on the schedule t
n time for returning to work. They also require daily employee monitoring. Multiple calls to constituent # attempted - no answer except t
r more minutes. He has 1 employee that kissed the positive case. Informed owner that the employee who kissed must quarantine for 14
cations very seriously and it would be taken care of. Called Complainant and let her know that I had spoken to the Regional Director of Op
rrectly masked.
parating them, however, he did cough before putting the mask on. I explained the executive orders to the manager about employees in cu
follow social distancing and mask requirements. They are allowing 25 people in the event at a time. No kids will be sitting on Santa's lap an
y closed as well as the facility dining room is closed. Only takeout and drive thru is available. Staff at drive thru was wearing mask during
sk if students and instructors needed to wear face covering while working out......I stated no face covering required while working out wit
n my arrival, all staff in the front and the back were observed wearing a mask.
. Also ensured that screening for temperature, mask requirement, and social distancing was enforced at the event.
matter what.
old him to have Eddie call me if he had any questions. Willy stated they were still doing curbside, so he is not sure why complainant was t
pection, the manager did put on a mask when she came to the front. There are signs posted and hand sanitizer available at the entryway.
ally distanced diners. Reminded him that we were still in Phase 3 which required bar seating and congregating areas of restaurant to rema
ally distanced diners. Reminded him that we were still in Phase 3 which required bar seating and congregating areas of restaurant to rema
en I would have been concerned as well, as that was not the appropriate amount of social distancing. The Halloween party was originally
ervice area and he put his mask back in when he got up. The majority of people at the facility were sitting at their tables working on their
me : Phase Three Guidelines provided to Shannon and Kim. Kim and Shannon stated the following: 1) Employees wear masks when in b
the facility and enforcing masks for both staff and patrons.
cing markers on floor to ensure social distancing. If employee leaves back kitchen area, a mask should be worn. Owner closing lobby area
are aware and following policy.
sked. Discussed employees in kitchen. Told her if they could not maintain social distance, they should be masked, but they were not Cust
wearing masks during my visit. I spoke to both the owner, Li, and the cook about the mask complaint. I informed the owner that if she
creating 6 foot separation between tables, closing booths, and requiring masks at all time when not eating or drinking at the table.
creating 6 foot separation between tables, closing booths, and requiring masks at all time when not eating or drinking at the table.
nify the bar and a few of the tables were closed to diners. When outside of the bar area, I noticed the wait staff would put their masks on.
o COVID-19 --- all the bar stools were installed, a customer was sitting right at the grill within a few feet of foot preparation and a cook wi
nify the bar and a few of the tables were closed to diners. When outside of the bar area, I noticed the wait staff would put their masks on.
g was said to them. From talking to the manager, the facility feels like it puts the young, often teenage staff, in a very hard position having
creating 6 foot separation between tables, closing booths, and requiring masks at all time when not eating or drinking at the table.
g over his mouth and nose.
the facility and enforcing masks for both staff and patrons.
the "cone" comment in the complaint meant. He pointed to some small cones in the driveway window that they hand to customers who
herefore there is fine per the Exec Order. There was a sign up at the raised bar reading "Bar seating temporarily closed " Also, it was o
herefore there is fine per the Exec Order. There was a sign up at the raised bar reading "Bar seating temporarily closed " Also, it was o
ers, etc. are required to wear a mask over their mouth and nose while on the line past the grill area. This appears to be acceptable and com
the facility and enforcing masks for both staff and patrons.
tleman had his face covering (gaiter) on his neck not covering his nose or mask either. After he saw me and the person-in-charge, he pulle
interacting position were not wearing masks. No further action needed at this time.
he chairs pulled out -- thus usually tables need to be 8-9 feet apart depending on the set up. Also, an email was sent the morning of 9/10
standing and gave options of take out and curb side delivery but stressed that any patron that enters and wishes to eat inside this facility m
rn correctly. Gave Owner Fairfax HD Chinese language mask flyer. Employee who is a Caucasian, English Speaker showed up as I was disc
he does have a camera in the store and will check the tape.
r talking to him for a little while, I told him he needed to put a mask as him at the cash register / front counter not wearing a mask could be
n on restaurants was explained again on 9/1. The facility was told to stop letting customers sit at the raise bar area; to ensure customers o
ed social distancing to ensure customers sitting in chairs are at least six feet apart from another customers / group that is not in their party
All others working the line had mask fully covering their nose and mouth. An employee was also monitoring the number of persons in th
ed in the bathrooms and the policy is that the tables are cleaned between customers or every 30 min if not in use. The manager will conti
g to respond to your notification of complaints regarding Liberty University. It was a pleasure speaking with you last week. Additionally, I s
g to respond to your notification of complaints regarding Liberty University. It was a pleasure speaking with you last week. Additionally, I s
g to respond to your notification of complaints regarding Liberty University. It was a pleasure speaking with you last week. Additionally, I s
face covering. c)Two groups of approximately four patrons each were congregating at the lower bar. d)Some of the groups of pool play
g to respond to your notification of complaints regarding Liberty University. It was a pleasure speaking with you last week. Additionally, I s
r facing position. I emailed EOs 63 and 67, as well as the phase 3 guidelines and the link to the phase 3 FAQ page.
his week since just encouraging students to do things was not working. Student are now going to be required at official gathering, on tran
his week since just encouraging students to do things was not working. Student are now going to be required at official gathering, on tran
his week since just encouraging students to do things was not working. Student are now going to be required at official gathering, on tran
ool Administration. I called Dianna Johnson, the Administrator for the Superintendent of Schools on 8/21/2020 and left a message. Karen
sks and employees have been asking customers to social distance and put on a mask if they are not doing so. I have been in a couple of th
mpus. Facility has been previously emailed Executive Orders for masks phase 3.
delines and that he could take that to PIP/Staples to print larger. Travis called me when he got to the restaurant, and it looked as if someo
sed on our conversation, seemed to be in compliance. All Employees in customer-facing positions are wearing masks. They even have ma
sed on our conversation, seemed to be in compliance. All Employees in customer-facing positions are wearing masks. They even have ma
the manager that they are required to ensure their customers are complying with social distancing requirements. I also recommended tha
As you are closed today (Mondays), I wanted to follow up via email on a mask complaint that employees are not wearing masks in your f
ire customers to wear masks and social distance by sitting/standing 6 feet apart. He will update the sign requiring customers to wear face
nant back to get more detailed information. I had visited the facility the afternoon of August 12 and spoke with Kyle & Mike, managers.
s when needed for a barrier to avoid bare hand contact of food. I followed up with the complainant and the employee working at the gr
with a sign reading "SORRY CANNOT SIT HERE" ; the bar had no chairs at it and had a sign reading " STOP Please do not approach counter. T
have been in contact with their inspector, Kyle Mullen, to try and follow the orders and ensure they understand the requirements.
will continue their efforts to ensure social distancing, wearing face masks, and other EO requirements.
ormed the manager that at this time there is no evidence of the virus being transmissible through food and the concern is for workers tha
t the entrance - one about not entering with COVID-19 symptoms and one about wearing masks if over age 10.
ear masks due to medical issues ways that they could access the services his restaurant provides. During the time I was there, one couple
ear masks due to medical issues ways that they could access the services his restaurant provides. During the time I was there, one couple
ear masks due to medical issues ways that they could access the services his restaurant provides. During the time I was there, one couple
er, Tamara Waldo, the information from this complaint and sent her the CDC link on how to wear masks correctly that she could share wit
willing to operate in compliance with the EOs. *August 14, 2020 - VDH observed employees wearing face coverings. *August 18, 2020
or sale. I suggested by email that they post a sign at the entrance with wording that is a little stronger. I have seen things like this at other
fically listed. Therefore it does not apply to children in child care or camps or child care teachers.....CDC states staff and children over age o
to social distance, no congregating at the bar, and wearing masks. The employees were wearing masks correctly during the site visit. Ther
nager said that she understood that requirement and would have workers wear a mask when at the customer counter. Pizza Hut provides
equired to wear a mask, they are not in a customer facing position. You can see into the kitchen through a service window but it is separat
on all entrances encouraging mask use. I asked Principal Trosper if he needed a copy of the Executive Orders, and he said he could access t
on all entrances encouraging mask use. I asked Principal Trosper if he needed a copy of the Executive Orders, and he said he could access t
n the kitchen for staff, which assists workers when they are not capable of social distancing. I also saw 2 customers walking out of the facili
have medical conditions. EHS sent copies of both executive orders for his reference. He stated he will contact his lawyer over legality conce
eeded to take the mask off but should do so in the back. While the servers are on the floor they must wear their masks correctly over their
ntine for 14 days (starting with the last known exposure, or longer if it is an ongoing exposure). The district manager had recently spoken t
e customer-facing position without a face covering. Asked owner if he needed copies of EO 63 or 67. He stated that he had received my e
n and would estimate that they had 9 tables, which is significantly less than C.O.
posable face mask. The movie times are staggered to limit the number of people in the establishment at one time and they have it set up
EO#63. 4) Copy of EO#67. 5) Copy of Safer at Home: Phase Three Guidelines for All Business Sectors.
her it sounded like they were trying to follow the Executive Orders as closely as possible and asked if she needed copies, She said she had
lso a door that is open/monitored for workers to use because they are redoing the dining room floor. All of the employees and contractor
oyees are encouraged to wear masks. I will discuss this policy with the EH manager and follow-up again if needed. The manager stated tha
day in conference room and were not able to maintain social distance, they all wore masks. Told her it sounded like they were trying to fo
mily waiting to be seated. There was already a homemade sign about COVID-19 and masks on the door. I also left a laminated poster for th
day in conference room and were not able to maintain social distance, they all wore masks. Told her it sounded like they were trying to fo
g from everyone until they get to their table then that should be okay, however, that is the exception and should not be common. He state
ed to wear masks.
to social distance, no congregating at the bar, and wearing masks. The employees were wearing masks correctly during the site visit. Ther
to social distance, no congregating at the bar, and wearing masks. The employees were wearing masks correctly during the site visit. Ther
printed out the signs the day I was in and posted them on all doors. She also stated that all employees wear masks when facing the custo
printed out the signs the day I was in and posted them on all doors. She also stated that all employees wear masks when facing the custo
have medical conditions. EHS sent copies of both executive orders for his reference. He stated he will contact his lawyer over legality conce
erages. I commended her and her employees at the White House Store for their diligence in complying with the COVID Executive Ord
ng masks in the back to protect their own health if they cannot maintain social distance from other employees, but the executive order cle
ng. She also stated they have signs on the door stating that customers should wear masks and social distance. I sent her a copy of the mos
y restrictions.
wear masks unless they are cleaning alone in the building. She stated that their tables are only about 4' apart so we discussed separating th
ocial distancing: desks are spaced out at least 6ft and are using TRBC sanctuary for classes as well and sitting every third seat (more than 6
ssed quarantine parameters. Jason said in the past when this has happened they just had employees go test and come back once negative
r 2-3 weeks. All positive cases and close contacts were sent to corporate. The manager said that corporate has a COVID team. I asked if the
e requirement to report 2 positive cases within 14 days and the portal to do so.
t commented that the tech had no mask on, she we met with eye rolling. There was also a tech in one of the treatment rooms without a p
g this information to them. The manager also asked about customers and if she had to turn away customers if they were not wearing a ma
and Phase 3 Guidelines pertaining to Religious Services
others are more clear on the phone. They agreed to apply the policy as explained.
d he will look back on the cameras and speak with the employee that was not wearing a mask on the day that the complaint was filed.
ounselors not address the masks and to not give patients an option to take them off. Madison said that she understands and that she will
how far 6' actually is. John did mention that some of their parties can be large as well, like a large family unit that has entered the restaur
e is a case. They currently have 4 employees of the ~188 on staff out due to COVID and have had a total of 15 cases since the beginning of
e is a case. They currently have 4 employees of the ~188 on staff out due to COVID and have had a total of 15 cases since the beginning of
e is a case. They currently have 4 employees of the ~188 on staff out due to COVID and have had a total of 15 cases since the beginning of
and seats are wiped down and disinfected between games. Separate entrances and exits are used for families and players. No handshakin
erson be utilized in an area where they are not dealing with customers and are away from other employees as much as is practical.
every other table and having people wait in the cars or outside for take-out and tables should be fine for maintaining social distance and f
g furniture and other large items. I recommended just reminding customers if they are congregating to main the distance and to put signs
tanding regarding mask wearing outdoors. That being said, Dr. Coleman stated he in no way directed any patient to not wear a mask at tim
cars so that there is not as much traffic towards the front of the office. I emailed Donna (donna@sterlingoil.com) copies of EO 72, best pra
nded if any situations arise in the future to explain to the customer at the games that it has to do with the duration of time spent in the st
o wear a mask during home visits for the duration of the visit.
rmined that this was a result of the normal fatigue often seen after COVID-19 and that Mrs. Hunt or her husband would no longer be conta
ection at the rear where mask usage is strictly enforced. This area is designated for use by older or otherwise more susceptible parishione
them about the complaint here, HR said that Rack Room provides masks and has signage posted to those who do not have one. and that a
t on a mask and have an occupancy of 59 (employees and customers). They also frequently remind customers to practice social distancing
s asked me to mail her the DOLI documents, Executive orders, and best practices.
members who still want to attend and it is strictly controlled regarding masks and social distancing. The pastor was COVID positive, but wa
to Customers who do not wear masks the ways they can serve them without them coming into the restaurant, whether it be DoorDash or
ts at end of service. Pastor Jonathan Falwell has taken the opportunity to mention EO regarding masks, though enforcement is difficult to
n EO regarding masks, though enforcement is difficult to administer. Choir has not been active for several weeks. They will not be holding
coe Turner - Store Mgr. who stated their policy had been if employee was behind counter they did not need a mask. When I explained wha
hen I explained what was observed and the correct policy to follow he agreed to speak with all employees to resolve this.
er involved in this complaint to confirm compliance is being maintained in the classroom.
complaint.
ested he contact her if # of positive patrons meet the standard for reporting. Also sent him DOLI portal, EO72, and current Quarantine Gui
concerns.
ns." The manager said that the store had 3 positive cases. HR was notified about each case as soon as they were confirmed. He believes th
ed the documentation. He informed that he had already been contacted by the Health Dept. and would comply with the new EO and wou
h positive cases have been allowed to work masked if not symptomatic. They stated that they cleaned workstations and common areas aff
loyee was in violation of the mask requirement. HRS
aid he would take care of it. I called and left a message for the Complainant that we had received his complaint, discussed it with Burger K
Sons are not on the schedule to work at the restaurant. Sent by email an infographic for ending quarantine & isolation. HRS
ttempted - no answer except that the voice mail box is full.
kissed must quarantine for 14 days. Requested he find out if other employees had close contact with the positive person. HRS 12/9/20 - P
to the Regional Director of Operations and thanked her for her descriptive complaint.
manager about employees in customer facing positions. When I made the follow-up call to Gloderia Hutcherson she said that when she wa
will be sitting on Santa's lap and there will also be a 8-10 ft distance when taking pictures with Santa. I advised her to contact LHD if she ha
wearing a mask while sitting down with a food and/or beverage.
ng to order area there is another reminder sign about social distancing. Additionally, the seating area near where food behind the counte
aff can take food out to a customer's car for curbside pick up to accommodate them.
Halloween party was originally slated to be outside, but had to be moved in due to heavy rains on the fields. The plan was sent for review
at their tables working on their laptops, reading, talking, etc. and had beverages and/or food. Also, I noticed the customer-facing and cust
s are followed.
ployees wear masks when in buildings but not inside. I reiterated that employees whether inside or outside...if public facing ...must wear
sk is not required.
aff would put their masks on. A few people were eating inside and were far away by themselves. Most diners were outside and all appear
oot preparation and a cook without a mask on, drink lids were sitting near the raised bar, the three-compartment sink was being used to w
aff would put their masks on. A few people were eating inside and were far away by themselves. Most diners were outside and all appear
, in a very hard position having to tell an adult to put on a mask. I told her they do need to be encouraging customers to wear masks, but
arily closed " Also, it was obvious that some seating had been removed since my visit earlier this summer. Signs about wearing masks,
arily closed " Also, it was obvious that some seating had been removed since my visit earlier this summer. Signs about wearing masks,
pears to be acceptable and complies with the order/guidelines. They were still doing dishes at the 3 compartment sink across from custom
the person-in-charge, he pulled his gaiter up. I spoke with the person in charge at length about the fact that customers are seeing staff no
was sent the morning of 9/10 to the restaurant with the FAQ section (https://www.virginia.gov/coronavirus/forwardvirginia/faq/) where
shes to eat inside this facility must adhere to the executive orders issued by the governor.
eaker showed up as I was discussing complaint with Owner. She did not have mask on at first but did put one on. I also explained the com
er not wearing a mask could be what is causing the complaints. He stated he just came off break and quickly put him mask on. As far as s
ar area; to ensure customers or groups of customers are social distanced (six feet apart) while waiting or while sitting and dining. Also, a f
group that is not in their party. I followed up with an email to Trio on phase 3 guidance documents, FAQs, and Exec Order 67 since Jesse,
g the number of persons in the customer area - in line; she counted them three times during my presence, verbally stating that no more c
in use. The manager will continue to monitor for compliance with the statewide mandates.
you last week. Additionally, I shared with Dr. Gately on our weekly call yesterday that the university is serious about our mitigation strateg
you last week. Additionally, I shared with Dr. Gately on our weekly call yesterday that the university is serious about our mitigation strateg
you last week. Additionally, I shared with Dr. Gately on our weekly call yesterday that the university is serious about our mitigation strateg
ome of the groups of pool players did not appear to be socially distancing as required-there appeared to be less than six feet between parti
you last week. Additionally, I shared with Dr. Gately on our weekly call yesterday that the university is serious about our mitigation strateg
d at official gathering, on transportation (like the bus), and in class rooms to wear a mask. Text messages & emails about social distancing
d at official gathering, on transportation (like the bus), and in class rooms to wear a mask. Text messages & emails about social distancing
d at official gathering, on transportation (like the bus), and in class rooms to wear a mask. Text messages & emails about social distancing
20 and left a message. Karen Woodford, the Chief Learning Officer, called me back that day. I described the previous complaints from 7/2
o. I have been in a couple of the Moore's facilities and they have consistently been making a good faith effort to follow and enforce the EO
rant, and it looked as if someone had ripped the sign they had posted off the door.
ng masks. They even have masks available for Customers with a sign asking them to take one if they need one to place an order or to wal
ng masks. They even have masks available for Customers with a sign asking them to take one if they need one to place an order or to wal
ments. I also recommended that if they had any questions or concerns to call back.
re not wearing masks in your food facility. Please ensure any of your customer-interacting or customer-facing employees such as at the ca
uiring customers to wear face masks and will talk to the manager about removing tables if needed or will work to enforce that every other
with Kyle & Mike, managers. At the time of my visit this facility was making great efforts to meet the Governor's Executive Orders. As I ar
he employee working at the grill cooks food per request and is in an employee facing position. The complainant also said the employee wa
se do not approach counter. Thanks"; on the wall near the open tables / booths they do use, they had posted their sign about needing to
he concern is for workers that are directly working with/talking to customers needing a mask to prevent the spread person-person throug
time I was there, one couple came in and both customers were wearing masks.
time I was there, one couple came in and both customers were wearing masks.
time I was there, one couple came in and both customers were wearing masks.
e seen things like this at other Food Establishments, and it seems to promote mask-wearing among the majority of the Customers. "Due t
s staff and children over age of two when feasible should wear face covering inside the child care facility and when unable to maintain so
ectly during the site visit. There was not report of workers being positive for COVID.
er counter. Pizza Hut provides masks for their workers. No further action required at this time.
ervice window but it is separated from the counter/dining area. I told the manager that the plexy glass is not considered to be an alternati
heir masks correctly over their mouth and nose. She will remind all staff to wear masks correctly while on the floor serving and/or interacti
manager had recently spoken to that store to explain how Taco Bell is handling situations like this. She will make sure to talk to all of her sto
ated that he had received my emailed copies of these.
e time and they have it set up to only sell 50% of the max # of tickets for a showing. They have markers on the floor in the lobby for social d
eded. The manager stated that they are following best practices but not sure why delivery drivers would need to wear a mask with the con
ded like they were trying to follow Executive Orders as closely as possible and asked her if she needed copies. She said they had these. T
o left a laminated poster for the entrance door on no one with COVID-19 or the symptoms entering. During my visit there was no one in th
ded like they were trying to follow Executive Orders as closely as possible and asked her if she needed copies. She said they had these.
ould not be common. He stated that most people have started wearing masks regularly and asked about other information related to COV
ectly during the site visit. There was not report of workers being positive for COVID.
ectly during the site visit. There was not report of workers being positive for COVID.
r masks when facing the customer. I reminded her that the grill/sandwich area is such that it would be easy to be doing food prep withou
r masks when facing the customer. I reminded her that the grill/sandwich area is such that it would be easy to be doing food prep withou
e. I sent her a copy of the most recent executive order for her reference.
so we discussed separating the tables to a distance of 6' even if it requires removing some to do so. She believes that this complaint was
every third seat (more than 6ft). Cali told her to make sure that all desks in all classrooms are spaced out at least 6ft and rearrange if nece
and come back once negative test was received. Discussed why this was not the guidelines and that a test does not negate the need for q
as a COVID team. I asked if they are sanitizing frequently used areas in the store often throughout the day and the manager said that they
treatment rooms without a patient in them who was not wearing a mask. I sent Mrs. Gentry some additional CDC material we discussed t
if they were not wearing a mask. I told her that it is up to the businesses discretion and gave her information on how to positively promot
t the complaint was filed.
understands and that she will relay the message to the counselors and tell them not to do that moving forward.
t that has entered the restaurant together and other customers may not understand that.
5 cases since the beginning of the pandemic. They stated they did not have a holiday gathering and have had no company events or functi
5 cases since the beginning of the pandemic. They stated they did not have a holiday gathering and have had no company events or functi
5 cases since the beginning of the pandemic. They stated they did not have a holiday gathering and have had no company events or functi
es and players. No handshaking after games just saying "good game" or doing elbow bumps.
as much as is practical.
intaining social distance and for meeting the Executive Orders, but it needs to be done consistently, whenever they are open, busy or not
the distance and to put signs up. I emailed copies of EO 72, phase 3 guidelines, and examples of mask signage to put on the doors because
atient to not wear a mask at times the EO guidelines in place require them.
uration of time spent in the store and how it is a store policy. We also discussed executive order 72 and the manager said they enforce tha
band would no longer be contagious.
ve done contact tracing and have required the people to self-quarantine the required amount and be symptom-free before return. The na
e more susceptible parishioners. They screen temperatures for children in the nursery. They have had 1 positive case at the church, which
ho do not have one. and that all employees are instructed to follow all state and local executive orders.
rs to practice social distancing. I suggested that Tyler call the HR department of Victoria's Secret and discuss the situation with them.
or was COVID positive, but was quarantined per protocol. They have had a small number of members test positive, but none attended serv
a mask. When I explained what was observed and the correct policy to follow he agreed to speak with all employees to resolve this.
o resolve this.
2, and current Quarantine Guidelines
were confirmed. He believes that HR referred the positive cases to DOLI. All staff was notified about the positive cases and they gave guida
mply with the new EO and would inform his staff and customers to do the same.
tations and common areas affected when positive cases occurred and common areas are cleaned each evening, doorknobs and handles a
aint, discussed it with Burger King District Management, and thanked him for the level of description.
The plan was sent for review to the Central Bedford School Office as well as the School nurse. Games are taking place in larger spaces like
the customer-facing and customer-interacting staff member was wearing a mask today. When I finally got to speak to the employee Reb
e...if public facing ...must wear face covering. If an employee cannot wear mask for medical reasons.....they can be placed in non-custom
nd mouth for the often five (5) minutes or less that they would wait to be seated, wait to pay, or walk out of your facility, per the Governo
rs were outside and all appeared to be six (6) feet from other groups of diners. One customer came inside to pick up a to-go order and he
ment sink was being used to wash, rinse, sanitize, & air dry dishware within two feet of where customers sit, & food such as packaged crac
rs were outside and all appeared to be six (6) feet from other groups of diners. One customer came inside to pick up a to-go order and he
ustomers to wear masks, but I do realize it's hard at times. I followed up with the owner, Kyle, with an email on Monday, September 28, 2
hould go to. I asked what they do with the cones after they drop off the Customer's order. He stated that they washed and sanitized them
r. Signs about wearing masks, social distancing, and not entering with COVID-19 symptoms wear observed on the door. No violations were
r. Signs about wearing masks, social distancing, and not entering with COVID-19 symptoms wear observed on the door. No violations were
ment sink across from customer seating. I let them know that they needed to do dishes in the back and that bar seating could only be utili
t customers are seeing staff not wearing masks at the drive thru windows and calling to report this and complain. I followed up with Mr. W
/forwardvirginia/faq/) where it states " Can shielding, made of plexiglass or similar material be used as an alternative means of meeting p
e on. I also explained the complaint and the current guidelines to her as I was explaining it to the Owner. They said they had no question
put him mask on. As far as social distancing goes, he told me that they seat every other booth and then every other table. I reminder him
ile sitting and dining. Also, a follow up email was sent on 9/3/2020 with this information.
nd Exec Order 67 since Jesse, who I had been sending the emails to as we entered each new phase, no longer works at Trio.
verbally stating that no more could enter when 10 persons were present, but not having to restrict as people left as soon as their order wa
s about our mitigation strategy. Of course, we have the task of educating a very young and excited population on what acceptable behavio
s about our mitigation strategy. Of course, we have the task of educating a very young and excited population on what acceptable behavio
s about our mitigation strategy. Of course, we have the task of educating a very young and excited population on what acceptable behavio
s about our mitigation strategy. Of course, we have the task of educating a very young and excited population on what acceptable behavio
emails about social distancing and masks are being sent to students, signage has been put up on building doors, and media board have bee
emails about social distancing and masks are being sent to students, signage has been put up on building doors, and media board have bee
emails about social distancing and masks are being sent to students, signage has been put up on building doors, and media board have bee
e previous complaints from 7/23/2020 and 7/28/2020 and my phone conversation with Principal Denise Gerstler on 7/29/2020. I also read
t to follow and enforce the EOs. The manager will check into what may have happened at the time of the complaint to follow-up.
ne to place an order or to walk through the restaurant to their table.
ne to place an order or to walk through the restaurant to their table.
ng employees such as at the cash register, masking sushi, waiting tables, etc. are all wearing a face covering over their nose and mouth . E
rk to enforce that every other table is used. I plan to do a routine inspection of this establishment soon and will reassess. I gave my numbe
nor's Executive Orders. As I arrived there were signs on both doors about masks being required to enter as well as not entering if you have
ant also said the employee was not cleaning the grill but making food. I explained the requirements for gloves/masks pertaining to food em
ed their sign about needing to wear masks when entering, going to the restroom, or moving about inside.
d when unable to maintain social distance of 6ft." VDH has not received any other complaints for this facility since 5 August 2020.
considered to be an alternative to face masks at this time and anyone coming up to the counter while customers are being served should
e floor serving and/or interacting with customers.
ake sure to talk to all of her stores more about their policies and response to ensure everyone is aware of the procedures and she will talk
e floor in the lobby for social distancing while at the register and customers are asked to social distance when choosing a seat. They have
monitor the facility. No further action is necessary at this time.
d to wear a mask with the contact free delivery system. She feels that it would be counter productive to have the delivery driver wear a m
s. She said they had these. This RedCap complaint immediately after phone call with Principal and observation was for yesterday.
my visit there was no one in the waiting area and a few groups were eating spaced out in different parts of the dining area eating. The own
s. She said they had these.
er information related to COVID-19 including what to do if an employee tests positive, what would/should happen.
to be doing food prep without a mask and then quickly talk to a customer about their order and not realize that they were not following t
to be doing food prep without a mask and then quickly talk to a customer about their order and not realize that they were not following t
ieves that this complaint was likely filed by one of the 3 members recently suspended for disruptive behavior.
least 6ft and rearrange if necessary. The nurse is also bringing this to administration. Regarding notifications: The nurse is currently out ta
does not negate the need for quarantine. He stated he will call his management and discuss things with them. 1/27 @ 2 pm - recieved call
nd the manager said that they were.
al CDC material we discussed to help with training and awareness, She assured me that there would be one-on-ones with every employee
n on how to positively promote mask wearing among customers (signage, asking, and offering masks).
d no company events or functions since July. They stated that older photos may be on the website that would not reflect current usage.
d no company events or functions since July. They stated that older photos may be on the website that would not reflect current usage.
d no company events or functions since July. They stated that older photos may be on the website that would not reflect current usage.
ver they are open, busy or not.
ge to put on the doors because they did not have any up at the time of this call.
king place in larger spaces like the Gym and Cafeteria. Kids are wearing masks, washing their hands before and after the activities. Items
to speak to the employee Rebecca, she stated that they encourage customers to wear masks when they come into the store. No masks i
y can be placed in non-customer facing positions. 2) Extra employees hired to just wipe down and sanitize equipment and frequent cont
your facility, per the Governor and to meet ADA compliance, you can offer to let these customers dine outside or do curbside pick up for
o pick up a to-go order and he was wearing a mask over his nose and mouth. While there, I noticed what seemed to be a small buffet (not
& food such as packaged crackers, packaged condiments, and pitchers of drinks were sitting within two feet of where customers sit for di
o pick up a to-go order and he was wearing a mask over his nose and mouth. While there, I noticed what seemed to be a small buffet (not
l on Monday, September 28, 2020 with links to the mask Exec Order #63, phase 3 Exec Order #67, and links to mask and other COVID-19 r
ey washed and sanitized them.
n the door. No violations were observed today. The person-in-charge was reminded for staff customer-facing & customer interacting sta
n the door. No violations were observed today. The person-in-charge was reminded for staff customer-facing & customer interacting sta
bar seating could only be utilized if there was no prep/warewashing adjacent to customer seating. This will be corrected immediately.
plain. I followed up with Mr. Watson on the morning of 9/14 to info him of the mask issue.
ternative means of meeting physical distancing requirements between back-to-back style booths or other seating configurations? No. Shi
hey said they had no questions.
ery other table. I reminder him to ensure that with the chairs pulled out and being sat in that customers would still be six (6) feet away fro
er works at Trio.
left as soon as their order was handed out - nearly all of the customers wore a mask. Four came in during the period of time who did not
on on what acceptable behaviors are allowed on campus about personal and community safety. To this end, we have done the following t
on on what acceptable behaviors are allowed on campus about personal and community safety. To this end, we have done the following t
on on what acceptable behaviors are allowed on campus about personal and community safety. To this end, we have done the following t
on on what acceptable behaviors are allowed on campus about personal and community safety. To this end, we have done the following t
ors, and media board have been put up to educate students about masks and social distancing on campus. The situation with mask and s
ors, and media board have been put up to educate students about masks and social distancing on campus. The situation with mask and s
ors, and media board have been put up to educate students about masks and social distancing on campus. The situation with mask and s
stler on 7/29/2020. I also read the current complaint to Ms. Woodford and discussed my phone call with the Complainant. Ms. Woodford
mplaint to follow-up.
over their nose and mouth . Even with the see through covering/curtain at your cash register, you still must wear a mask. Please let me k
will reassess. I gave my number to the manager so that the owner can call me with any questions or concerns.
well as not entering if you have COVID-19 symptoms. Once inside, everyone in the dining room was wearing a mask covering their nose &
es/masks pertaining to food employees to both the manager and the complainant. The complainant was unhappy with the customer servic
yours, please wear a mask when you come into our store. If you do not have a mask, we do have them for sale. Thank you very much for
that they were not following the Mask requirements. Kim said she would let Maureen know what we had discussed and I gave her my ph
s: The nurse is currently out taking care of her children who are on quarantine, but the nurse notifies everyone of positive cases by email. A
m. 1/27 @ 2 pm - recieved call from regional manager. They have decided to close and have asked all exposed employees to test and quara
on-ones with every employee and all these concerns would be addressed.
d not reflect current usage.
d not reflect current usage.
d not reflect current usage.
dergone training on how to follow EO protocols.
ore. The church reviewed security video of those near the child and contact traced on their own and had all members who were exposed s
edule for 2 weeks. 5) The complaint that "restrooms are not being cleaned." The restrooms just recently opened a month ago. They are cle
him did have a mask on. I informed Gloderia that I explained the executive orders to Lendmark Financial Services and advised her to cont
holiday decorations to make is clear it was closed. Also, some tables and chairs have been removed and small tables with holiday decorati
d be. I told him that I had toured the restaurant with Holley and the layout for the table seating for 66 looked good as far as social distanc
d be. I told him that I had toured the restaurant with Holley and the layout for the table seating for 66 looked good as far as social distanc
and after the activities. Items for the activities are being sanitized between groups. Cohorts from classrooms are moving through the activ
me into the store. No masks issues with customers or staff were observed today.
equipment and frequent contact surfaces. 3) Signs and notices were posted but many torn down or blown away. I reiterated that signag
ide or do curbside pick up for their orders thus they never have to come inside or put a mask on. During my short visit to the facility, ther
emed to be a small buffet (not in use but there) set up outside in the covered area. The owner told me that they had a rehearsal dinner an
t of where customers sit for dine in. As was explained in July during the health department's visit to your facility (appointment set up whe
emed to be a small buffet (not in use but there) set up outside in the covered area. The owner told me that they had a rehearsal dinner an
to mask and other COVID-19 related signs. Also to inform him of several complaints on the facility by customers. The complaint is also be
ng & customer interacting staff to wear masks as well as monitoring customers to ensure the groups are sitting at least six (6) feet apart w
ng & customer interacting staff to wear masks as well as monitoring customers to ensure the groups are sitting at least six (6) feet apart w
be corrected immediately.
eating configurations? No. Shielding is not a suitable alternative to maintaining six feet of physical distance between separate parties."
uld still be six (6) feet away from each other or each group / party would be separated by six (6) feet. The few customer groups present d
he period of time who did not have a mask, two of those returned to their vehicle to obtain a mask and returned. Two men continued to o
we have done the following things to prepare for our students' arrival back to campus: · We created and implemented a SCHEV certi
we have done the following things to prepare for our students' arrival back to campus: · We created and implemented a SCHEV certi
we have done the following things to prepare for our students' arrival back to campus: · We created and implemented a SCHEV certi
we have done the following things to prepare for our students' arrival back to campus: · We created and implemented a SCHEV certi
The situation with mask and social distancing on campus has been made a priority and will keep being addressed as student are told and e
The situation with mask and social distancing on campus has been made a priority and will keep being addressed as student are told and e
The situation with mask and social distancing on campus has been made a priority and will keep being addressed as student are told and e
e Complainant. Ms. Woodford stated that Special Needs children have not been in school since the end of July so it is unclear if the concer
wear a mask. Please let me know if you have any questions or concerns. I will try to reach out tomorrow concerning this complaint as w
a mask covering their nose & mouth; they have removed tables as well as have booths marked closed for social distancing with a sign rea
happy with the customer service and the approach the manager took. I recommend a site visit if we receive any additional complaints.
sale. Thank you very much for your cooperation."
itor face masks and social distancing to comply with the EOs.
during phase 3 so far. The manager will remind staff of the policies and will continue monitoring face masks and social distancing. What th
nd then they run the risk of contaminating the pizza boxes. She feels it is unnecessary when drivers are social distancing.
to any suggestions.
iscussed and I gave her my phone number if Maureen had any questions.
iscussed and I gave her my phone number if Maureen had any questions.
ne of positive cases by email. After Thanksgiving and Christmas they got so many at once that the school would notify of multiple cases at
s are moving through the activities as individual groups. Thanked him for running plan through Central Office and School Nurse and asked
away. I reiterated that signage MUST be posted per EO#67 and Guidelines.....repost signs as needed. COVID sign was posted check-out.
short visit to the facility, there was an incident with a customer being upset & rude about the owner requesting she wear a mask as she c
they had a rehearsal dinner and that to meet the requirements servers handled the food at the buffet. I again reminded the owner and Ch
ility (appointment set up when owner drove in from Richmond) and is on the Governor's website in the FAQ section found here, you cann
they had a rehearsal dinner and that to meet the requirements servers handled the food at the buffet. I again reminded the owner and Ch
nd implemented a SCHEV certified in-person instruction plan.· We created a COVID-19 website (liberty.edu/COVID19) with information
nd implemented a SCHEV certified in-person instruction plan.· We created a COVID-19 website (liberty.edu/COVID19) with information
ssed as student are told and educated about the policies this week (move-in week) and re-told & reminded next week (the first week of cl
ssed as student are told and educated about the policies this week (move-in week) and re-told & reminded next week (the first week of cl
ssed as student are told and educated about the policies this week (move-in week) and re-told & reminded next week (the first week of cl
uly so it is unclear if the concerns are from this summer or upcoming concerns with the return of children in September. I told her I had se
oncerning this complaint as well. Happy Monday, Lynn
ocial distancing with a sign reading "SORRY CANNOT SIT HERE" ; the bar had no chairs at it and had a sign reading " STOP Please do not app
any additional complaints.
and social distancing. What the manager stated goes along with requirements and best practices for phase 3-entertainment.
uld notify of multiple cases at one time. As for the 4th grade teachers, one was confirmed positive (the nurse is checking to make sure tha
ms are open and they are cleaned after each use as well.
From my observations this morning, I'm not sure what else they can do with the set up - the staff need to keep monitoring customers co
him they still needed to be careful about events in the bar area that could look like they were in violation of the Executive Order.
him they still needed to be careful about events in the bar area that could look like they were in violation of the Executive Order.
e and School Nurse and asked him to make sure that social distance guidelines were followed.
D sign was posted check-out. 29 October 2020 9:45 A.M. Eric Layman contacted EH Supervisor Todd Fowler to discuss implementation o
ting she wear a mask as she came to the counter to pay for her food with no mask or face covering on. The owner offered her a disposab
in reminded the owner and Chris, one of the wait staff there, to be very careful with social distancing and ensure all groups are sitting six (
section found here, you cannot use the bar for customers to dine at unless there is no food prep, food storage, food service equipment, f
in reminded the owner and Chris, one of the wait staff there, to be very careful with social distancing and ensure all groups are sitting six (
e other stayed inside. It appeared that the staff at Hardees were trying to observed the rules.
du/COVID19) with information regarding our policies for returning to in-person instruction.· We distributed our mandatory wearing of
du/COVID19) with information regarding our policies for returning to in-person instruction.· We distributed our mandatory wearing of
du/COVID19) with information regarding our policies for returning to in-person instruction.· We distributed our mandatory wearing of
du/COVID19) with information regarding our policies for returning to in-person instruction.· We distributed our mandatory wearing of
September. I told her I had seen on the "Bedford County Public Schools Return to School Health and Safety Plan" that they do discuss phy
ding " STOP Please do not approach counter. Thanks"; on the wall near the open tables / booths they do use, they had posted their sign ab
e is checking to make sure that a notification went out) and the other had some symptoms, but did not get tested. Because there was no t
keep monitoring customers coming in/getting up for wearing masks and social distancing. The facility has things set up to try to follow the
the Executive Order.
the Executive Order.
er to discuss implementation of restrictions: 1) Average ticket numbers are 800 - 1500 tickets per day.......most customers stay 2-3 hours. T
owner offered her a disposable mask trying to follow the requirements set by Governor Northam in his Executive Orders. From that incid
nsure all groups are sitting six (6) feet apart which usually means the tables have to be at least 8 (eight) feet apart. The owner informed m
age, food service equipment, food contact surfaces, etc. stored within six (6) feet of the raised bar. In July, the owner / facility had moved
nsure all groups are sitting six (6) feet apart which usually means the tables have to be at least 8 (eight) feet apart. The owner informed m
ted our mandatory wearing of mask policy for students, faculty, and staff members in all academic buildings and official gatherings (to incl
ted our mandatory wearing of mask policy for students, faculty, and staff members in all academic buildings and official gatherings (to incl
ted our mandatory wearing of mask policy for students, faculty, and staff members in all academic buildings and official gatherings (to incl
ted our mandatory wearing of mask policy for students, faculty, and staff members in all academic buildings and official gatherings (to incl
Plan" that they do discuss physical distancing of 6' during routine activities and was unsure whether 10 Special Needs children in 1 class m
e, they had posted their sign about needing to wear masks when entering, going to the restroom, or moving about inside.
ested. Because there was no test, they could not confirm that it was COVID and so they did not notify of that teacher. Regarding quarantin
ngs set up to try to follow the Executive Orders. I did not see issues during my visit.
ost customers stay 2-3 hours. They try to limit capacity to 1000 at any given time. 2) Hay wagons run at 1/2 capacity... 3) He has additio
utive Orders. From that incident, it does appear the complaint that a customer put in seems to be a potential violation of the executive o
apart. The owner informed me on the weekends that they now move the hostess table outside to prevent crowds from coming inside to g
he owner / facility had moved things and made changed to comply with the Governor's Executive Order, but has reverted back to many o
apart. The owner informed me on the weekends that they now move the hostess table outside to prevent crowds from coming inside to g
and official gatherings (to include classrooms, labs, and club activities) through email and text messaging.· We use both digital and pr
and official gatherings (to include classrooms, labs, and club activities) through email and text messaging.· We use both digital and pr
and official gatherings (to include classrooms, labs, and club activities) through email and text messaging.· We use both digital and pr
and official gatherings (to include classrooms, labs, and club activities) through email and text messaging.· We use both digital and pr
ial Needs children in 1 class met that. Ms. Woolford said she would look into the complaints.
t teacher. Regarding quarantining: quarantine staff/students liberally. With any positive case, a thorough search is done to identify any co
2 capacity... 3) He has additional COVID signs he will repost. 4) He will repaint lines on ground to encourage distancing of customers whil
al violation of the executive order in that customers are coming in without wearing a mask as this lady likely was seated without wearing a
rowds from coming inside to get a table. I also had already emailed back and forth with the owner in late September in regards to these s
has reverted back to many of their regular operating procedures since then. An email was sent to the Richmond based owner, David S.,
rowds from coming inside to get a table. I also had already emailed back and forth with the owner in late September in regards to these s
We use both digital and print signage to educate our campus population on required health related-policies as well as health education
We use both digital and print signage to educate our campus population on required health related-policies as well as health education
We use both digital and print signage to educate our campus population on required health related-policies as well as health education
We use both digital and print signage to educate our campus population on required health related-policies as well as health education
arch is done to identify any contacts from recess, lunch, friend groups, group projects/activities, or any instances of within 6ft. For the spo
e distancing of customers while waiting on rides. 5) He will reiterate to employees to wear masks indoors and out while facing customers.
was seated without wearing a mask since she came up to pay and left without wearing a masks or any covering over her nose & mouth cl
ies as well as health education practices to prevent the spread of communicable diseases.· On Monday, we distributed washable mas
ies as well as health education practices to prevent the spread of communicable diseases.· On Monday, we distributed washable mas
nces of within 6ft. For the sporting events, she did call to ask about the basketball situation, which did not necessarily warrant quarantinin
nd out while facing customers. 6) They have 3 more weeks of operation and will then shut down for the season on 15 November 2020. (t
ring over her nose & mouth claiming she has asthma which made her not be able to wear a mask for this very short period of time. I fol
eing so many violations of the Governor's Executive Orders.
we distributed washable masks to every residential student.· Each member of the campus must complete the daily web-based wellne
we distributed washable masks to every residential student.· Each member of the campus must complete the daily web-based wellne
we distributed washable masks to every residential student.· Each member of the campus must complete the daily web-based wellne
we distributed washable masks to every residential student.· Each member of the campus must complete the daily web-based wellne
ecessarily warrant quarantining the entire team. For wrestling, the case was outside of the 48 hour window and so no exposure occurred.
son on 15 November 2020. (they Operate Wedneday, Friday, Saturday and Sunday)
ry short period of time. I followed up with the owner with an email about the visit which included links to the Executive Orders as well a
te the daily web-based wellness check before coming on campus.· Our campus received an attestation pre-screen before the start of t
te the daily web-based wellness check before coming on campus.· Our campus received an attestation pre-screen before the start of t
te the daily web-based wellness check before coming on campus.· Our campus received an attestation pre-screen before the start of t
te the daily web-based wellness check before coming on campus.· Our campus received an attestation pre-screen before the start of t
and so no exposure occurred. The nurse is looking into the track situation that was mentioned. Cali made recommendations on social dista
the Executive Orders as well as contact information for the Central VA district COVID-19 hotline
pre-screen before the start of the semester to establish a baseline of health in the Liberty community. Additionally, we have dedicated con
pre-screen before the start of the semester to establish a baseline of health in the Liberty community. Additionally, we have dedicated con
pre-screen before the start of the semester to establish a baseline of health in the Liberty community. Additionally, we have dedicated con
pre-screen before the start of the semester to establish a baseline of health in the Liberty community. Additionally, we have dedicated con
commendations on social distancing an ensuring mask wearing at all times except when eating/drinking. The nurse said that students do n
onally, we have dedicated contact tracers and public health employees to monitor and access the positivity rate and case management of
onally, we have dedicated contact tracers and public health employees to monitor and access the positivity rate and case management of
onally, we have dedicated contact tracers and public health employees to monitor and access the positivity rate and case management of
onally, we have dedicated contact tracers and public health employees to monitor and access the positivity rate and case management of
nurse said that students do not wear a mask during PE. Cali checked in with me about mask wearing during PE. I informed Cali about EO 7
rate and case management of tested individuals.· The university has dedicated its off-campus housing of 150 beds for quarantine spac
rate and case management of tested individuals.· The university has dedicated its off-campus housing of 150 beds for quarantine spac
rate and case management of tested individuals.· The university has dedicated its off-campus housing of 150 beds for quarantine spac
rate and case management of tested individuals.· The university has dedicated its off-campus housing of 150 beds for quarantine spac
PE. I informed Cali about EO 72 and what it says about exercising and mask wearing/social distancing.
f 150 beds for quarantine space for positive cases or direct contact persons.· The institution has recently retained the use of an event
f 150 beds for quarantine space for positive cases or direct contact persons.· The institution has recently retained the use of an event
f 150 beds for quarantine space for positive cases or direct contact persons.· The institution has recently retained the use of an event
f 150 beds for quarantine space for positive cases or direct contact persons.· The institution has recently retained the use of an event
retained the use of an event management vendor to assist with enforcing our mask and social distancing requirements for all dining facili
retained the use of an event management vendor to assist with enforcing our mask and social distancing requirements for all dining facili
retained the use of an event management vendor to assist with enforcing our mask and social distancing requirements for all dining facili
retained the use of an event management vendor to assist with enforcing our mask and social distancing requirements for all dining facili
quirements for all dining facilities. I hope the abridged mitigation efforts listed above help satisfy this inquiry, but if more information is n
quirements for all dining facilities. I hope the abridged mitigation efforts listed above help satisfy this inquiry, but if more information is n
quirements for all dining facilities. I hope the abridged mitigation efforts listed above help satisfy this inquiry, but if more information is n
quirements for all dining facilities. I hope the abridged mitigation efforts listed above help satisfy this inquiry, but if more information is n
y, but if more information is needed or offered in a different format, please let me know. ka Dr. Keith R. AndersonExecutive Director S
y, but if more information is needed or offered in a different format, please let me know. ka Dr. Keith R. AndersonExecutive Director Stud
y, but if more information is needed or offered in a different format, please let me know. ka Dr. Keith R. AndersonExecutive Director Stud
y, but if more information is needed or offered in a different format, please let me know. ka Dr. Keith R. AndersonExecutive Director Stud
AndersonExecutive Director Student Health Center and Wellness Initiatives
ersonExecutive Director Student Health Center and Wellness Initiatives