Beruflich Dokumente
Kultur Dokumente
2010 Edition
Report Contents
We’ve organized the contents in this report to best facilitate the research process. The
report is organized in the following way:
1) Vendor Matrix – includes an “at-a-glance” matrix that lists the vendors by row and
various categories by column
2) Vendor Categories – includes list of vendors by different categories
3) Vendor Profiles – includes a high-level profile for each of the 40 CRM vendors in the
report
In Summary
The vendors highlighted in this report represent the top companies in the CRM space
and are categorized by different criteria. We hope you will find this report a useful
research tool as you begin to narrow your search for the right CRM vendor that meets
your business needs.
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Company Name
1 NetSuite x x x x x x x x
2 SAP x x x x x x x x x
3 Maximizer x x x x x x x
4 Pivotal (CDC Software) x x x x x x x x
5 Microsoft Dynamics x x x x x x x x x x
6 Salesforce.com x x x x x x x x x
7 Sage x x x x x x x x x
8 Adapt CRM x x x x x x
9 Amdocs x x x x x x x
10 AppShore x x x x
11 Avidian Technologies x x x x x
12 C2CRM x x x x x x x x x
13 Chordiant x x x x x
14 ClaritySoft x x x x x x
15 Commence x x x x x x x x
16 Consona x x x x x x x
17 Eloqua x x x x
18 eSalesTrack x x x x x x x
19 FrontRange x x x x x x x x x
20 Infor x x x x x x x
21 Infusion x x x x x
22 InsideSales.com x x x x x
23 Ivinex x x x x x x
24 Kana x x x x
25 Landslide x x x x
26 Marketo x x x x
27 Oncontact Software x x x x x x x
28 Oracle x x x x x x x x x x
29 Parature x x x x
30 RightNow x x x x x x x x
31 RunE2E x x x x x x x
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Company Name
32 Sales Elites x x x x x x x x x x
33 Salesnet x x x x
34 SalesNexus x x x x
35 Soffront x x x x x x x
36 StayinFront x x x x x x x
37 SugarCRM x x x x x x x x
38 Surado CRM x x x x x x x x x x
39 Workbooks.com x x x x x x x
40 Zoho x x x x x x
Highlights
* The #1 web-based accounting system with over 6,600 customers worldwide
* Anytime, anywhere access, and reduced technology costs with SaaS
* NetSuite receives ISM’s Top 15 CRM Software Award in 2009
* NetSuite Inc. receives 2009 CRM Excellence Award from Customer Interaction
Solutions Magazine
* Software Satisfaction Awards 2008: Best Enterprise CRM Software and Best Mid-
Range CRM Software
Customer Focus:
Fast-growing and mid-sized businesses and divisions of global enterprises.
Select Customers:
Aeris.net, AMPRO, Oakland Athletics, Novak Conversions Inc., Document Sciences
Price:
NetSuite CRM+: $129 /user /month (includes maintenance & support), NetSuite: $499
/month base fee and $99 /user /month (includes maintenance, support is extra); Free
Trial
NetSuite enables companies to manage all key business operations in a single system,
which includes accounting/Enterprise Resource Planning (ERP), Customer Relationship
Management (CRM), and Ecommerce. NetSuite is delivered as an on-demand service,
so there is no hardware to procure, no large, up-front license fee, and no complex set-
ups. Finally, NetSuite’s patent-pending “”real-time dashboard”” technology provides an
easy-to-use view into role-specific business information that is always up-to-date.
NetSuite CRM is a hosted CRM application that provides sales reps with a 360 degree
view of customers so companies can maximize customer revenue, from lead and
opportunity management through order processing, customer service and support
resolution, to renewal and upsell purchase management. NetSuite CRM also gives sales
reps the ability to create quotes, place real orders, and gain-real time visibility into order
status, overdue invoices, inventory, customer transaction history, upsell and cross sell
management, and commission compensation.
Highlights
* One of the largest software companies the world.
* Offers integrated suite of CRM, ERP, Supply Chain, HR, Financial and other
enterprise applications.
* Forrester names SAP CRM Leader
* ISM Top 15 CRM Enterprise Winner in 2008
* SAP named Leader in CRM Magazine’s 2009 CRM Market awards
Customer Focus:
Enterprise and Mid-Size
Select Customers:
AMD, Colgate-Palmolive, Phillip-Morris International, LyondellBasell, Pentax Medical
Price:
Starting at $75/user/month
SAP offers CRM on-demand solutions that are easy-to-use, Web-based, and available
on a subscription basis. SAP CRM was developed to address the unique, end-to-end
requirements for major industries including: Auto, Chemicals, Consumer Products,
Retail, Telecommunications, Professional Services, Public Sector, High Tech, Industrial
Machinery & Components, Media, Utilities, Oil & Gas, Wholesale Distribution.
Marketing – Gain the essential business insights needed to make intelligent decisions,
sharpen their focus on customers to drive demand and increase customer retention,
and better manage marketing resources to do more with less.
Sales – Transform organization’s direct and indirect sales force into a team of
knowledgeable and trusted advisors – fostering efficient collaboration between sales,
marketing, and service teams to align efforts on fulfilling customer needs
Service – Reduce service costs while enhancing customer satisfaction by streamlining
service operations and delivering exceptional customer service.
Contact Center - Maximize customer loyalty, reduce costs, and boost revenue by
transforming a contact center into a strategic delivery channel for marketing, sales, and
service efforts across all contact channels
E-commerce – Turn the Internet into a profitable sales and interaction channel while
providing consumers and business customers with a personalized online experience
and convenient self-services.
Highlights
Customer Focus:
Small and mid-sized companies and divisions of larger enterprises
Select Customers:
Siemens, Ipsos, Nestlé Clinical, Ericsson, HSBC, Singapore Airlines, Cathay Pacific
Price:
Starting at $229
Key Features of Maximizer CRM: Contact and account management, Sales force
automation, Marketing automation, Customer service and support, Web and mobile
device access (BlackBerry® or Windows Mobile®), Microsoft Office® integration,
Partner relationship management, Workflow automation, eCommerce and payment
processing, Microsoft Exchange Integration, Integration with QuickBooks® Microsoft
GP® accounting software.
MaxMobile Lite
MaxMobile Lite for Maximizer CRM 10 Entrepreneur Edition keeps companies up- to-
date with their customers and prospects no matter where they are. By simply installing
MaxMobile Lite on their BlackBerry or Windows Mobile device for mobile contact
management, companies can synchronize their CRM data back and forth with their
desktops.
Highlights
* Highly flexible platform and applications enable companies to precisely model
their unique business processes.
* Microsoft Outlook and SharePoint are embedded within the Pivotal CRM
solution for a seamless experience; Microsoft Office is closely integrated for
one-click data lookup or export.
* Industry-specific software solutions offer close business fit.
* ISM “Top 15” CRM Enterprise Packages (1997-2009).
Customer Focus:
Enterprise, Mid-sized
Select Customers:
Calamos Investments, Miller Heiman, Softrax, Sysmex America, AAA Western &
Central NY, Toyota France, Pacific Life, Toll Brothers, Savills
Price:
Not published.
Pivotal CRM is also available as industry-specific solutions for the financial services
(institutional asset management, mutual fund wholesaling, capital markets, commercial
banking, and private banking/wealth management), healthcare insurance, home building
and real estate, and medical devices and manufacturing industries. The advantage of
CDC Software’s industry-specific Pivotal CRM software is that it addresses underlying
industry processes, saving businesses from that first layer of customization and
providing functionality they can gain value from immediately. CDC Software’s solutions
are based on a customizable platform that allows companies to make enhancements to
suit the exact needs of their business.
Built on the Microsoft .NET platform, Pivotal CRM 6.0 introduces a new Smart Client
that combines the best of “thick” and “thin” client architectures. Its use of Microsoft’s
ClickOnce deployment technology makes it easy to implement and update. But
most importantly, it offers the following features to users: an intuitive interface, deep
integration with the Microsoft tools they use every day, and the ability to tailor and
personalize the solution to match unique business processes and individual user needs.
Highlights
* Highly customizable CRM application/platform.
* Familiar Microsoft Outlook-like user interface.
* Robust reporting engine for sharing between users in a variety of formats,
including Excel, HTML, PDF, XML and CSV.
* 2009 CRM Market Leader - ROI Awards
* CRM Magazine Leader, 2008 - Enterprise, MidMarket, and BI
Customer Focus:
Enterprise, Mid-Size and Small Businesses
Select Customers:
Barclays, Hard Rock Cafe, Pfizer Australia, United States Air Force
Price:
The full-suite Professional Edition is priced between $622 and $880 per user
and $1,244 and $1,761 per server. Full-suite Small Business Edition, which is a
requirement for the Small Business Edition, is priced between $440 and $499 per user
and between $528 and $599 per server.
Sales Force Automation - Clients can get their sales force quickly up to speed with the
advanced but easy-to-use features of Microsoft Dynamics CRM. Customers can take
advantage of a highly intuitive interface and embedded Microsoft Office capabilities
to boost sales productivity, streamline sales cycles, automate lead management, and
gain insights to drive more sales. The Sales Force Automation solution supports the
following functions: Planning, Leads, Opportunities, Accounts, Productivity, Pipeline,
Workflows, Mobility, Analytics.
Customer Service - With Microsoft Dynamics CRM customer service solutions, clients
can transform customer service into a strategic asset. With a 360-degree view of the
customer, agents can resolve issues quickly and reduce handling times with advanced
customer service software. By automated processes, clients can also reduce costs
and help to ensure consistent customer service is delivered across all touchpoints.
The Customer Service solution supports the following functions: Accounts, Cases,
Contracts, Knowledge Base, Scheduling, Workflows, Mobility, Analytics.
When employees use the CRM functionalities of Microsoft Dynamics, they work within
a familiar Microsoft software environment. This helps reduce the distraction of having to
learn and work with disparate software tools.
Highlights
* Customizable CRM application
* Access to AppExchange, a directory of third-party applications built for the
Salesforce environment
* CRM Markets Award 2009 for Enterprise Suite, Mid Market Suite and Small
Business Suite
* CODIE Award Winner, Best Business Software Solution: Salesforce CRM
Customer Focus:
Enterprise, Mid-Market, Small
Select Customers:
CNN, Starbucks, Wall Street Journal, Kaiser, Google, Sprint Nextel, United Way, EA
Price:
Contact Manager starts at $5/user/month
Group starts at $25/user/month
Professional starts at $65/user/month
Enterprise starts at $125/user/month
Unlimited starts at $250/user/month
The company’s CRM services principally focus on sales force automation, marketing
automation, and customer service and support automation. Salesforce.com’s sales
force automation services enable salespeople to be productive by automating manual
and repetitive tasks; provide organized data about their current and prospective
customers; and help companies to establish a system and a process for recording,
tracking, and sharing information.
Highlights
* ISM awards Sage SalesLogix and SageCRM as Top 15 CRM Small &
Medium Business Software Award winners for 2009.
* ISM awards Sage SalesLogix Top 15 CRM Enterprise Software for 2009
* Search CRM named SalesLogix CRM Suite - SMB Product of the Year in
2008
* ACT! by Sage given “Excellence in Technology Award” by Small Business
Computing in 2009
Customer Focus:
Mid-Size, Small
SELECT CUSTOMERS:
American Building Contractors Inc., Avnet, Citigroup, Endeavor Commerce, Grant
Thornton, Kenexa Corporation, Legoland, Panasonic, The Seattle Times Co.
Price:
Not Listed
ACT! by Sage -- is the #1 selling contact and customer manager helping individuals
and small business owners to work more effectively. With ACT by Sage!, business
owners can access a complete, integrated view of their contact relationships, impress
contacts with their follow-up, complete tasks and make informed decisions to advance
their business.
Highlights
* Real-time accounting & ERP integration seamlessly links ADAPTcrm to mid-
range ERP systems
* Comprehensive customer service and support with warranty tracking
* Easy-to-use setup tables offer extensive platform configuration
* Robust contact management, sales force automation, marketing campaigns,
service / repair management, sales opportunity management, and defect
management
Customer Focus:
Small-to-medium sized businesses, and divisions of larger enterprises in all verticals.
Select Customers:
Raytheon, Magic Software, Anchin Block & Anchin, SYSPRO Software, Dentek,
Taylor Guitars, Yeti Cycles, Dunlop Manufacturing, Benchmade Knife Co., and many
more
ADAPTcrm, the company’s flagship product, was built from the ground up, not
acquired from various other software developers. Because we have always maintained
development and ownership exclusivity, the system maintains unsurpassed
interdepartmental integration. ADAPTcrm is designed to track all key customer and
vendor communications within a single, integrated module. The system’s intuitive design
facilitates interdepartmental collaboration and provides visibility over all mission critical
touch points within an organization.
ADAPT is also dedicated to providing total solutions to clients through our professional
consulting services staff. These services include implementation of the ADAPTcrm line
of products, project management, technology transfer, documentation, training and
technical support – for new or existing clients.
ADAPT is also dedicated to providing total solutions to clients through our professional
consulting services staff. These services include implementation of the ADAPTcrm line
of products, project management, technology transfer, documentation, training and
technical support – for new or existing clients.
The most effective CRM solutions can be customized to meet specific business needs,
and ADAPTcrm can be extensively configured using setup tables that require no
complex programming or database administration. Other ADAPTcrm highlights include:
* Advanced Sales Automation – Customers can give their sales staff the ability to
manage the progress of pending opportunities as they relate to their business’s
selling processes. Additionally, ADAPTcrm features a Sales Opportunity Manager
that analyzes and tracks the life of an opportunity from start to close.
Highlights
Customer Focus:
Enterprise, primarily in the telecommunications space.
Select Customers:
ACER, China Mobile, Japan Telcom, Telstra, Vodafone, Yellow Pages Group,
ABN Ambro, Cable & Wireless, T-Mobile, AT&T, Bell Canada, Fiserve, Quixtar,
Sprint Nextel, DIRECTV, Comcast, Clearwire, Union Bank of California
Price:
Not Published
Amdocs’ customers are among the largest, most innovative communications companies
in the world. In more than 1.3 billion experiences every day, the company is helping
to deliver a simple, personal, valuable customer experience at every point of service.
Amdocs is the market leader in customer experience systems innovation.
The company’s unique combination of software, consulting services and global strategic
sourcing (also known as managed services), and unmatched industry experience spans
all business processes and business- and operational-support systems (BSS/OSS),
“customer experience systems.” Together, they work to minimize the risk and maximize
the benefit of systems transformations, whether sweeping or incremental.
Highlights
Customer Focus:
Small businesses.
Select Customers:
QwikQuote, eSource Marketing, First Home Help, Blue Reef Yachting, AmeriShade
Price:
Professional Edition starts at $11 per user per month for a one year contract, $14 per
user per month for a month-to-month subscription
Premium Edition starts at $19 per user per month for a one year contract, $24 per user
per month for a month-to-month subscription.
* have customer information on bits of paper all over the place and want to get
organized
* are using Excel to keep track of their leads and customers but the spreadsheets are
getting too big and difficult to manage
* are using ACT! or Goldmine or some other desk top based contact management
solution but are afraid of losing data if the PC crashes or is infected by a virus
* need to share information with partners or employees in different locations
* have used salesforce.com in the past, but want something that is much easier to use
and costs a lot less but does basically the same thing
Highlights
* Easy to use and install
* Fully integrated with Microsoft outlook and other Microsoft applications
* Attractively price for small businesses
* Avidian Technologies named to 2009 INC 5000 List
* Avidian Technologies Named One of the Red Herring 100
Select Customers:
AT&T, Bank of Hawaii, Century 21, Cisco, Dell, Fujitsu, Gateway, Marriott
Price:
Hosted: $9.95/month for individuals and $49.95 for enterprise
On-Premise: Starting at $149.95 / user, up to $299.95 / user
1. Built into Outlook: Because Prophet is built into Outlook, users do not have to flip
between two applications to manage multiple contact databases. Prophet acts and
feels like additional features and functionality to Outlook instead of an entirely different
application.
2. Built with .Net: This means that Prophet integrates at the object level with Outlook
and easily extends into other parts of the business. Having been built with .Net, ensures
that users can easily share Prophet and Outlook information with other applications.
Prophet is used by over 15,000 companies worldwide. One of the reasons for the
company’s success is its approach to personalized customer service, and one of the
best guarantees in the software industry: A no questions asked, unconditional 30-day
money back guarantee.
Highlights
Select Customers:
Verizon Wireless, Dean Foods, Douglas Machines, Cemex, City of Coppell
Price:
See website: www.c2crm.com
Solution Sets
Relationship Management — Maintains customer information in a central repository for
quick access and sharing by all customer-facing and support personnel, providing a
unified customer experience.
Sales Management — Includes all areas under Relationships, plus the capabilities
required for seamless, efficient Sales Force Automation.
Customer Service — Tracks post sales activities, specifically, help desk support, time
and material billing, and field service activity complete with a built-in knowledge base.
Analytics and Knowledge Management — Helps uncover the best or most profitable
customers, determining what those customers really want and how best to serve them,
C2 can help determine the actual costs associated with servicing a particular customer
- without having to wait for reports or IT assistance.
C2CRM is sold as a software and hardware solution on IBM equipment but is also
platform independent. A variety of bundles offer flexibility to meet companies’ computing
environment needs. C2 makes it easy to implement a CRM solution in stages to fit an
organization’s business needs.
Highlights
* Offers industry-specific CRM solutions for retail banking, card services,
lending, insurance and telecommunications.
* Received two Product of the Year Awards from Technology Marketing
Corporation Customer Interactions Solutions Magazine in 2008
* Winner of IBM’s (NYSE: IBM) 2008 IMPACT Business Process Management
Award
Customer Focus:
Telecommunications, Insurance, Healthcare, Financial Services
Select Customers:
21st Century Insurance, Canadian Tire, Bank of Ireland, Barclays, Lloyds TSB
Price:
Not published
Choridant’s software is used by companies around the world including: 21st Century
Insurance, Bank of Ireland, Barclays, British Sky Broadcasting (BskyB), Covad
Communications, Cox Communications, Nokia, Prudential, Royal Bank of Scotland,
Royal Dutch Shell Group, Time Warner Cable, T-Mobile, and UPS.
Highlights
* Simplified CRM - Install, customize and load your data in a couple hours
* Intuitive and Easy to Use
* Smart client technology combines the rich user experience of a Windows
Client with the deployment benefits of a web client
* No hidden costs, no need to buy additional hardware or software
* No Internet Required, Leverage the power of ClaritySoft with or without an
internet connection
Customer Focus:
Small to mid-size businesses.
Select Customers:
Muirfield Energy, EGSI Financial, Precision Medical, CareerMax, XLN Systems,
Wetzel Insurance, Digital Reliance
Price:
$26 per user per month (3 year average)
ClaritySoft provides an intuitive and easy to use software solution that sales people
readily adopt and leverage to drive sales performance. ClaritySoft CRM fills the
space between contact management software and mid-market CRM offerings,
with a CRM solution that’s cost effective, implements fast, and delivers the right
balance of functionality and simplicity to ensure user adoption and a successful CRM
implementation.
Highlights
Customer Focus:
Small to Mid-Sized companies
Select Customers:
PNC Bank, NY Post, GenBio, The Talon Group, Conney Safety, Shell oil, WD-40
Price:
Start at $30/month
Commence Desktop CRM – Powerful comprehensive CRM solution that runs in-house
on desktop computers. This comprehensive ready to use solution can be deployed
“right out-of-the-box” and tailored to meet specific business requirement without
programmer intervention. It is easy to use, and easy to maintain.
Commence CRM On-Demand – Feature rich web-based solution that is easy to use
and deploys rapidly. Commence On-Demand is modular in design allowing companies
to select only those applications needed to manage the business. The product requires
no hardware, no software, and no IT infrastructure cost.
Highlights
* Specializes in Customer Service and Support for upper mid-market to Global
2000 enterprises.
* Offers both customizable and pre-configured, cost-effective solutions
* Consona Knowledge Management Named to KMWorld’s 2009 Trend-Setting
Product List
* Call Center Magazine named Consona CRM Suite Product of the Year 07, 05
Select Customers:
Canon, Qualcomm, Verizon Wireless, VMWare
Price:
Not Published
Consona’s CRM software product suite facilitates effective and efficient service
interactions across proactive, assisted and self-help channels and communities. This
CRM suite is designed for corporate or third-party IT help desks and service desk
organizations and medium to large enterprises in the high tech, financial services and
telecommunications industries who increasingly focus on building brand loyalty through
customer service and support.
Approximately 1000 leading companies around the globe, including high tech software
and manufacturing companies, telecommunications providers, help desks/service
desks, IT & managed service providers, and cable and internet service providers, use
Consona CRM solutions. Consona CRM solutions are used in more than 40 countries.
Consona serves more than 4,500 customers globally and across a variety of industries.
Consona’s vision for the Consona CRM suite of products is to incrementally enhance
the products based on customer feedback and direction. By listening to the leading
companies using its solutions, as well as by extending its aggressive, targeted M&A
strategy, Consona aims to build the most functional, deeply integrated set of service and
support applications and channels delivered.
Highlights
* Eloqua was named a DestinationCRM 2008 Market Leader not only because
of its software offering, but also because of its impact on thought leadership.
* Eloqua was named SearchCRM.com’s 2007 Marketing Automation Product
of the Year.
* Eloqua received the 2007 CRM Market Leader Award, and was also honored
as a “Rising Star” by CRM Magazine.
Customer Focus:
Enterprise and Mid-Size companies
Select Customers:
American Express, AON, Apple, Cognos, Dow Jones, Fidelity, Seagate, Sybase
Price:
Starting at $1500/month
Highlights
Customer Focus:
Small, Mid-Size
Select Customers:
Telecom Inventory, LLC, TJ Properties, Accord Human Resources, Nuvox
Communtications
Price:
All features are included for just $40/user/month.
User-Centric
Many CRM’s promote that their user interface is more friendly than the others yet when
opened, they look like all the others. From the initial page, eSalesTrack stands out as a
very user-friendly application.
Highlights
* One of the most popular small business CRM solutions in the market
* FrontRange offers an integrated suite of contact center, helpdesk, and
customer service solutions.
* Only CRM vendor that provides integrated Telephony/Call Center functionality
from one vendor
Customer Focus:
Distributed Enterprise organizations, Mid-Size, Small
Select Customers:
Advanstar Communications Inc., Chicago White Sox, Instron Corp, Smith Barney
Price:
Starting at $695 per user for GoldMine Premium Edition and $995 for GoldMine
Enterprise Edition
FrontRange’s CRM solution, Goldmine, offers a wide range of product features and
functionality, allowing companies to choose the modules and solutions that best fit their
needs. GoldMine CRM solutions helps companies streamline the sales cycle, boost
team collaboration, improve customer satisfaction and refine their efforts to make the
most of their sales, marketing and customer service investments.
Highlights
* Tailored to meet the unique demands of many vertical markets.
* 2009 Intelligent Enterprise Editor’s Choice Award. Selected for “exceptional
vision, technology innovation and customer leadership”\
* 2008 CustomerSat Achievement in Customer Excellence (ACE) Award from
MarketTools
* ISM Top 15 CRM Enterprise Software in 2008
Customer Focus:
Enterprise, Manufacturing and distribution.
Select Customers:
Denso, TRW, Heinz, Coca-Cola Enterprises, Godiva, Valvoline, GlaxoSmithKline, 3M
Price:
Not published
Infor’s CRM solution provides the tools companies need to engage customers in a
multi-channel, closed-loop dialogue that nurtures their loyalty to their products and
services and improves bottom-line results. Infor CRM is comprised of the following key
components:
Marketing — delivers inbound and outbound marketing capabilities that streamline the
campaign process and create real-time customer profiles which can be analyzed to
identify high-impact offers at the moment of customer interaction.
Sales — provides sales force automation and opportunity management capabilities that
facilitate customer conversations by driving intelligence into every customer interaction.
Service — serves as the foundation for personalized contact center operations, giving
customer service representatives a unified view of customers across all existing
systems and empowering them to shorten call times and resolve issues on the first call.
Powerful real-time analytics drive personalized, customer-focused processes and offers,
Infor also provides business-specific solutions with industry experience built-in, and
addresses the unique processes, regulatory requirements, and trading environments
of customers in a wide range of manufacturing, distribution, and service industries.
In each of the industries they serve, Infor has domain experts who understand the
productivity challenges of that particular vertical. Infor offers domain expertise in the
following industries:
Distribution
Building Materials (BMAT)
Electrical
Industrial
Janitorial
Paper
Plumbing, Heating, Ventilation, Air Conditioning (PHVAC)
Highlights
Customer Focus:
Small
Select Customers:
Pinnacle East Financial Services, NetProfit Explosion, Weathernet Partners
Price:
Basic: $199/user/month
Deluxe: $299/user/month
Pro: $499/user/month
Infusion CRM automatically manages the entire sales process from generating leads, to
following up, to processing orders and collecting the cash. CRM functions include:
Key Benefits
• Anytime, anywhere access
• Easy-to-use interface
• Configurable for any industry
• No software, hardware, or IT costs
• Monthly upgrades
• Unlimited technical support
• Advanced user permissions
• Secure, tier 4 data hosting
• Regular data backups
The company also offers, MortgagePro CRM which is packed with features to help
mortgage professionals automate marketing, sales, and customer follow-up, and much
more.
Highlights
Customer Focus:
Small and and medium-sized businesses.
Select Customers:
Dun & Bradstreet, Omniture, FranklinCovey, AAA. Logoworks, Dura-Tuff, RGA Legal
Price:
Not Published, Free Trial
Products:
* InsideSales.com – The on-demand lead management CRM with built-in PowerDialer
and more that made InsideSales.com the choice for sales professionals who sell
remotely.
* PowerDialer for Salesforce – The world’s leading CRM teams up with the most
powerful dialer on the planet built right in.
* JabberDog – An on-demand autodialer with voice message broadcasting for
live answer or answering machines with survey capability or routing to a live
representative.
* ResponseSwami – The award-winning solution for Lead Response Management
(LRM) and PowerDialing that increases contacts 800%.
* ResponseDealer – The full suite of productivity enhancing telephony ‘power tools’ for
the Automotive industry that doubled sales in 11 months at Jim Click Automotive.
* ResponseVoice – Toll free numbers on a web site that track offline web analytics
by linking an offline response to the site visit analytics. Requires SiteCatalyst by
Omniture.
Based in Provo, Utah, the company recently expanded its corporate offices, continuing
the drive to become the number one inside sales, lead generation, and marketing
solution for small-to-mid-sized organizations.
Highlights
* Unique, algorithm-based sales acceleration methodology
* i-design Platform allows customers to tailor CRM applications to meet their
specific business needs
* An all-inclusive, streamlined CRM platform that can be customized for many
verticals
Customer Focus:
Small, medium, and large enterprises of various verticals.
Select Customers:
Customer list available upon request
Price:
$60 per user per month.
Since its founding, Ivinex CRM has delivered on its vision of bringing the market an
innovative and all-inclusive CRM platform. One of Ivinex CRM’s key features is its
original, market-leading user interface, which is more progressive and customizable
than the UIs found in older CRM systems.
Ivinex CRM also provides a platform that empowers its users. Customers can evaluate
their specific company requirements and pull from market-leading methodologies that
are unique to Ivinex when customizing their web-based CRM platform. Customers can
also utilize Ivinex’s revolutionary i-design product to create dynamic applications that
cater to their company’s distinct modus operandi.
The i-design platform powers Ivinex CRM’s flagship applications for sales and customer
service, and takes customers to a new phase in the evolution of the CRM market. The
Ivinex philosophy is to allow customers to take advantage of their innovative CRM
offerings without being defined by them. This means customers can incorporate their
ideal business model into the i-design platform rather than having to work around the
functionality of older CRM structures, which are often inflexible.
Another of Iviniex CRM’s defining features is its algorithm-based sales forecasting. The
product is unique to the Ivinex platform, and looks at real historical data to calculate a
statistical probability and close date—ultimately providing true data as opposed to the
subjective forecasting model.
* Sales acceleration that takes your best sales rep and makes them better
* 16-to-1 click reduction means users spend more time doing what you hired them to
do
* Cloud deployment anywhere, anytime
* Global reporting on real-time dashboards configured with the analytics you need
* Drip-marketing that alerts your sales rep on their mobile when a prospect is looking at
your marketing content
Highlights
Customer Focus:
Enterprise, Mid-Size
Select Customers:
Bank of America, Dell, eBay, Hewlett-Packard, Home Depot, IBM, Yahoo!, Wells Fargo
Price:
Not published
Highlights
* Landslide Technologies Named To Top 100 Private Companies in Eastern US
by AlwaysOn in 2009
* Landslide Technologies Captures “One to Watch” Award from CRM Magazine
in 2008
* Leading Industry Analyst Firm Positions Landslide in the Visionaries Magic
Quadrant for Sales Force Automation
Customer Focus:
Mid-Size, Divisions of Enterprise
Select Customers:
John Hancock Financial, Northpak Container, Aethon, MSA, Teletracking, Aethon
Price:
Quick Start $550/mo (Up to 5 Users); Field Sales $120/mo, Inside Sales $100/mo, Sales
Support $90/mo
2) Sales Performance Tools – Landslide’s Sales P3 System offers tools for Lead
Qualification, Buyer Alignment, and Research & Prospecting. These sales tools
help sales team sell more efficiently by automatically presenting best practice job
aids right when needed, communicating with and engaging prospects through the
company’s innovative iO Channel, helping sales teams more effectively and efficiently
prospecting and preparing for sales meetings, actively tracking and measuring prospect
engagement, and providing greater visibility into the true status of deals.
Highlights
Customer Focus:
Mid-Size and Enterprise
Select Customers:
Avocent, Hughs, Kelly Services, McKesson, SHARP, Stratix, Trimble, WageWorks
Price:
Starting $1,500/month
Highlights
Customer Focus:
Mid-market companies.
Select Customers:
Prudential, Protective, CBC, Carfax, Biotek, Ecolab, US Oncology
Price:
Starting at $89 per user per month.
Oncontact Wireless
This feature allows users to sync the Oncontact CRM application to mobile devices.
Highlights
Select Customers:
Dell, Blue Shield of Arizona, Allstate Insurance, AT&T, Visa
Price:
Siebel CRM onDemand starts at $70/user/month.
Highlights
* Specialist in customer service and help desk software.
* Parature integrates with Twitter, JIRA, Salesforce.com, angel.com and other
applications
* Web Marketing Association awards Parature 2009 Standard of Excellence
* JMP Securities names Parature to 2009 Hot 100 Private Software Company
* CRM Magazine awards Parature CRM Service Rising Star Award
Customer Focus:
Enterprise, Mid-sized companies.
Select Customers:
The Weather Channel, CenterStone Technologies, Jobfox
Price:
Not published.
Parature’s complete, on demand Customer Support software solution and Help Desk
software solution allows companies to deliver exceptional customer service 24/7.
Highlights
* One of the highest retention rates in CRM industry
* Fully integrated into multiple channels such as web self-service, email
management, phone, social web, live chat, communities, feedback
* RightNow is recognized as a Leader in 2009 Magic Quadrant for E-Service
Suites;
* Forrester ranked RightNow as a leader in enterprise CRM suites and
midmarket CRM suites
Customer Focus:
Mid-sized to large enterprises.
Select Customers:
Ben & Jerry’s, Black & Decker, British Airway, Fandango, Daimler Chrysler, Nikon
Price:
Start at $110/user/month.
Highlights
Customer Focus:
Mid-Size
Select Customers:
Not Available
Price:
Not Published
RunCRM is based on the latest version of SAP CRM for midsize businesses and utilizes
pre-built solution sets drawn from SAP best practices across multiple verticals. The
result is pre-configured, ready-to-use software that can be quickly deployed to drive
revenue and efficiency across an enterprise.
Highlights
* Customized CRM solutions
* Modern features: Sales Elites CRM offers both social media customization
and mobile compatibility
* Total sales solutions package ensures customers are getting full support for
maximum results
* Organize, automate, and synchronize your business processes!
Founded:
2009
customer focus:
Sales Elites offers highly customized solutions, benefitting companies of all sizes, and
in any industry.
With over 10 years as a professional Sales and Marketing firm, Sales Elites provides
customized CRM Solutions as well as outsourced sales and virtual marketing services.
Sales Elites has developed and managed many unique sales and lead development
programs in Healthcare, Finance, Telecommunications, Utilities, Manufacturing, Retail
and more.
Part of building any effective process for client campaigns is establishing and
coordinating the expectations of the marketing team, the sales force, and the
management team. The company works closely with each client to establish
their appropriate sales processes, customize the sales strategy, define the target
audience and incorporate lessons learned into more proficient and better quality lead
development programs. Optimizing the overall sales process requires attention to
detail, experienced resources, and people dedicated to achieving client’s objectives.
Highlights
* Patented sales process engine
* Focused on driving sales effectiveness
* Smart forms to keep data fresh and forecasts accurate
* Snapshot reporting & dashboards compare how data has changed over time
* Cross-browser and platform compatible
* Advanced controls
* Power built-in data analysis tools
Customer Focus:
Salesnet focuses on customers who are driven to increase sales effectiveness.
Salesnet services a variety of industries including financial services, manufacturing,
software, training and education
Select Customers:
Sovereign Bank, LXE, ITSM Academy, Namasco, Valley Bakers
Price:
Not published.
Update for 2010: The first quarter of 2010 marks the release of The New Salesnet. With
a brand new interface and many exciting new features, the New Salesnet has become a
CRM system for the next decade.
Highlights
* Extremely affordable hosted CRM with no software to buy or maintain.
* Suitable for businesses of all sizes; for organizations ranging in size from 5
to 500 people.
* Completely customizable and scalable solution.
* Includes unlimited email marketing.
* Chat, phone, email support available to all customers with 1 hour response
time, without premium charges.
Customer Focus:
Small, Mid-Size
Select Customers:
Advanced Planning Solutions, Countrywide Home Loans, Elite Retreat, SummaCare
Price:
SalesNexus Standard Edition starts at $35/month or $299 annually; SalesNexus Pro
prices at $449 annually; Free Trial available
Highlights
* Deployed in days; Zero Footprint Web Client; Easy to use customization tools
* Product of the Year Award, 2008 Unified Communications magazine
* TMC Labs Innovation Award, 2008 Technology Marketing Corporation
* CRM Excellence Award (2006 -2008) Customer Interaction Solutions
magazine
Customer Focus:
Mid-Size, Small
Select Customers:
ensim, Oilco, Ternion Corporation, HitSoftware, Oilco, Tatara Systems
Price:
Not published. Free 30 days.
Soffront offers an end-to-end CRM solution spanning sales, marketing and support.
Soffront CRM is comprised of:
* Marketing automation
* Customer support
* Defect Tracking
* Order Processing
* CRM Portal
* Sales Automation
* Employee Support
* Knowledge Management
* Asset Management
* Mobile CRM
Soffront CRM is “built-to-adapt”. Adapt not only for the initial deployment but also with
customer’s changing business. With Soffront, there is no need to force-fit the business
process to match the software. The architecture of the solution coupled with powerful
easy-to-use end-user tools is the key to this flexibility. There is no need for companies
to re-do customizations when upgrading; they are automatically ported.
Soffront offers one of the broadest suite of CRM applications spanning the marketing,
sales, partner management, customer support, defect tracking, employee support and
portal applications. These applications are pre-integrated and there is no need to write
special interfaces for integrating these applications. The COM based Soffront object
model used to establish this pre-integration is available for companies to integrate with
any external application.
Highlights
* Powerful Data Gathering and Analysis Tools providing closed loop marketing
capabilities.
* Unique, Industry Specific Solutions geared towards the Life Sciences,
Consumer Goods, and Business Industries.
* Provides a platform for a 360 degree view of the customer.
* StayinFront CRM Among ISM Top 15
Customer Focus:
Enterprise, Life Sciences, Consumer Goods, Financial Services
Select Customers:
Sepracor, Roche, Advantage Sales & Marketing, Astra Zeneca
Price:
Not published.
StayinFront has been chosen globally as a strategic CRM partner by many of the
world’s top life sciences, consumer goods, financial services and business-to-business
companies, and StayinFront solutions have been implemented in over 20 countries in
12 languages. StayinFront has increasingly gained popularity with organizations who
use StayinFront applications to manage different aspects of their sales and marketing
operations, such as sales force effectives, retail execution, merchandising, compliance
and regulatory workflow, tracking of sample drugs and updating customer profiles and
information.
StayinFront software solutions help companies more effectively plan, execute and
measure customer relationship management (CRM) strategies. StayinFront’s extensive
industry experience, advanced technology and superior service provide exact-fit
solutions for a variety of field force, sales force and CRM needs.
The latest version of StayinFront’s flagship product, StayinFront CRM 11, provides
advanced analytic capabilities that offer valuable insight into customer data as well as
allow users to take action and measure results. Other key advantages include ease of
use, system flexibility and seamless integration into existing back-end systems.
StayinFront CRM 11 provides a rich set of features for exploring, formatting and
calculating data. It empowers users to access their own business intelligence
StayinFront CRM 11 offers users many benefits which include powerful data gathering
and analysis tools. In addition, StayinFront CRM provides guided analytics that help
identify critical business challenges. StayinFront also provides lower cost business
intelligence with StayinFront Analytics, an application easily integrated with StayinFront
CRM, which helps companies take full advantage of customer information.
Highlights
Customer Focus:
Mid-Size, Small
Select Customers:
Avis, H&R Block, Coca-Cola Enterprise, AXA, BDO Seidman, AthenaHealth
Price:
Same pricing for on-premise and hosted:
Sugar Express - $499 annual subscription up to 5 users ; $799 annually up to 10 users
Sugar Professional - $30 /user/ month
Sugar Enterprise - $50/user/month
SugarCRM easily adapts to any business environment by offering a more flexible, cost-
effective alternative than proprietary applications. SugarCRM’s open source architecture
allows companies to more easily customize and integrate customer-facing business
processes in order to build and maintain more profitable relationships. The company
offers a complete, enterprise-class CRM system built on open-source technologies,
including PHP, MySQL, and the Apache Web server.
SugarCRM is a good choice for budget conscious companies who primarily need sales
force automation functionality for fewer than 50 users. They must also have the interest
and technical resources for in-house customizations.
The open-source version of Sugar Professional is free, but the fully licensed commercial
product will be the better choice for corporations because of its broader feature set.
HighlightS
* Easy to use and implement; Customizable; Fast integration with 3rd party
apps; Advanced security options.
* Surado, recognized as an emerging CRM innovator, has been featured in Inc,
Entrepreneur, PC Magazine, PC World, CRM Magazine, and Selling Power
* Industry specific solutions available.
Customer Focus:
Mid-market and Small
Select Customers:
Black Box Network Services, Index Corporation, Infotech, Rockwell Institute, Phoenix
Motorcars, Duquesne University, Riverside County Regional Medical Center
Price:
Surado CRM Online – Starting at $15/month
Small Business CRM – Starting at $55/user/month or $500 per user license
Surado CRM Enterprise – Starting at $700 per user license
Surado CRM is designed to work across horizontal markets. The company also offers
a number of vertical solutions spanning banking and finance, healthcare, education,
homeland security, public sector. Surado CRM includes core CRM functionality such
as contact and account management, sales automation, marketing automation and
customer support/service. The product also includes dashboards, dynamic workflows
and tools for project management. Surado CRM is available for enterprises with more
than 10 users, while Surado Small Business CRM is geared for fewer than 10 users.
Surado CRM Online allows companies to access all their information anytime,
anywhere using the Internet. From Email Marketing to Salesforce automation to
Contact Management and managing Customer Service, Surado’s Online CRM provides
the ease of use and power for businesses of all size. Moreover, organizations are not
locked in and can transition over from Online CRM to an on-premise CRM solution
when it makes business sense.
In addition to being a Microsoft Certified Partner and Microsoft Gold Certified Business
Solutions Partner, Surado continues to expand strategic relationships with industry
solutions providers including IBM, Palm, Corex Technologies, Intuit, Intel and others.
Highlights
* Simple windows-like Web 2.0 interface - easier to use and quicker to adopt
* Web based: No hardware or software required
* Part of a suite of ‘prospect to cash’ online applications
* Based in UK
Customer Focus:
Mid-Size, Small
Price:
Free 30-day trial
Workbooks CRM and Workbooks Business help organizations improve the performance
of their business; with real-time visibility of Key Performance Indicators (KPIs).
Workbooks Online solutions help to increase productivity through efficiency gains and
provide the framework to better manage business risk.
Highlights
* Awards: “2008 Small Business CRM: Leader”, “2008 CRM Market Awards:
Influential Leaders”.
* Fast and easy setup, easy customization, and easy to use and train
employees.
* No long-term commitment required, pay as you go.
* 100% Free Edition available.
Customer Focus:
Small
Select Customers:
D-Tools, Inc., ImplantVision Communications LLC, Henchmen Productions LLC, Power
Systems Direct, Inc., BITS LTD, Cobblestones Communication.
Price:
Free Edition – Free for first 3 users
Professional Edition –$12 per user/month from 4th user
Enterprise Edition – $25 per user/month from 4th user.
Zoho CRM users can use the same account to take advantage of the other 20+ different
applications that Zoho provides. Many of them are complementary to Zoho CRM, for
example - Zoho Projects for project management, Zoho Invoice for customer invoicing,
and Zoho Meeting for web meetings, desktop sharing and remote support. Likewise, the
single sign-on advantage extends to Google and Yahoo users, who can login to Zoho
CRM directly with their respective accounts.