10.3.1 What Is A NIC?

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1 Which two statements describe a NIC? (Choose two.)

a device that uses radio waves to send data from the motherboard to the hard dri
a device that connects a PC to a wired LAN
a device that connects the PC to a printer
a device that connects a PC directly to a WAN
a device that connects a PC to a wireless LAN
Scoring Rule For: correctness of

response
Option 2 and Option 5 are correct.
1 point for each correct option.
0 points if more options are selected
than required.
Max Value = 2
This item references content from the following areas:

IT Essentials I: PC Hardware and Software
 10.3.1 What is a NIC?
2 Which type of DSL connectivity is most commonly deployed for home use?
ADSL
HDSL
SDSL
VDSL

response
2 points for Option 1
0 points for any other option
Max Value = 2

 10.8.5 Digital subscriber line (DSL)
3 What is the main goal of a preventive maintenance program?
to reduce replacement costs
to reduce installation costs
to protect against future problems
to keep broken parts repaired at a lower cost

response
Max Value = 2

 12.1.1 Elements of a preventative maintenance
program
4
Refer to the exhibit. Which letter identifies a PCI slot on the ATX motherboard?
A
Scoring Rule
For: correctness of response
Max Value = 2

 2.3.9 Expansion slots
5 Which configuration will optimize performance when installing two ATA disk drives in a P
both IDE channels available?
install both devices on one channel, with one configured as master and the other a
install both devices on one channel, using the cable select feature for both devices
install each device on a different channel, setting each as a master device
install each device on a different channel, setting each as a slave device

response
Max Value = 2

 9.4.4 Adding hard drives
6 A technician has just installed a new video card in a manager's computer. Because of th
the upgrade, the installation was done in the manager's carpeted office. The manager is
reporting that the video card works only intermittently. What is the most probable cause
problem?
The card is incompatible with the current operating system.
The card is incompatible with the current application program.
There is a resource conflict between the video card and another system componen
The card has been damaged by ESD during the installation process.

response
Max Value = 2

 3.1.2 ESD precautions
7 The IT manager for a small finance company wishes to upgrade the company server. Th
has three 200-GB disks. The intention is to add fault tolerance to the disk system withou
the number of disks. Which version of RAID most closely fits the requirements?
RAID 0
RAID 1
RAID 5
RAID 10

response
Max Value = 2

 9.2.4 RAID 5 configuration
8 Before a technician upgrades a server, it is necessary to back up all data. Which type of
necessary to ensure that all data is backed up?
daily
differential
full
incremental
partial
response
Max Value = 2

 14.10.3 Types of data backup procedures
9 Which three values must be configured to allow a PC to connect with a network? (Cho
MAC address
IP address
subnet mask
e-mail address
URL
default gateway

response
Option 2, Option 3, and Option 6 are
correct.
0 points if more options are selected than
required.
Max Value = 3

 10.3.2 Setting the IP address
10 Which command, available in Windows 2000 and Windows XP, will display the network
configuration information for a PC?
config
ifconfig
ipconfig
winipcfg

response
Max Value = 2

 10.7.6 Ipconfig, winipconfig, config, and ifconfig
11 Which method should be used to manually end a process in Windows XP?
click Start > Logoff
press Ctrl-Alt-Delete, then click Start
click Start > Programs > End All
press Ctrl-Alt-Delete, choose process, then click End Process

response
Max Value = 2

 14.3.6 Troubleshooting shutdown problems
12 What are two ways that Windows XP can be loaded on a PC? (Choose two.)
upgrade from Windows 2000
new installation
upgrade from Windows update tool
upgrade from Windows 95

response
Option 1 and Option 2 are correct.
than required.
Max Value = 2

 7.4.1 Upgrading Windows NT Workstation 4/2000 to
XP
13 What must be set up to allow a user to boot either into Windows XP or Windows 98 on t
system?
dual boot
multi-DOS boot
boot choice
dual DOS

response
Max Value = 2

 7.4.3 Dual boot Windows 9x, Windows NT 4, Windows 2000, and Windows
XP
14 Which Start menu item provides access to the command-line entry space?
All Programs
Help
Run
Settings
response
Max Value = 2

 1.3.7 Start menu options
15 Which utility is used to configure a screen saver?
Accessories
Display
Saver
Screen

response
Max Value = 2

 5.2.5 Display and Sounds
16 What are the registry files?
a list of programs loaded on the hard drive
a database used to manage the information needed by the Windows operating sys
a set of documents holding information about the PC configuration
a document that explains how to register a newly installed operating system

response
Max Value = 2

 5.3.1 The registry
17 A real estate office requires the ability to control access to files on the shared office com
Windows 98 is currently installed on the computer. What can be done to provide the req
of security?
upgrade to Windows 98 SE
upgrade to Windows 2000 or XP
install a third-party security package
activate Windows 98 advanced security

response
Max Value = 2

 7.5.1 Keeping user files private
18 What will Windows 98 do when it detects the installation of a new video card?
automatically install the correct driver
ask whether to install the manufacturer's video drivers
wait for the user to manually install the correct driver
automatically connect to the Internet to search for the correct driver

response
Max Value = 2

 8.2.3 Installing and configuring the video card driver and
software
19 Which Windows utility is used to manually install a device driver?
Configuration Manager
Device Manager
Driver Manager
Windows Explorer

response
Max Value = 2

 8.3.6 Sound card driver and software installation
20 A technician for a computer maintenance company has been asked to repair a PC. Wha
task the technician should perform to troubleshoot the computer?
reproduce the fault
reload the operating system
take an image of all the disks
request information from the user
document the fault

response
Max Value = 2

 13.1.3 Gathering information
21 Which Windows utility scans the operating system files to ensure that they are the corre
versions?
Asd
Chkdsk
Defrag
Sfc

response
Max Value = 2

 14.3.4 Windows OS missing /corrupt .DLL or .VxD
files
22 Which Windows file loads the System Configuration utility?
AUTOEXEC.BAT
BOOT.INI
CONFIG.SYS
MSCONFIG.EXE
SYSTEM.INI

response
Max Value = 2

 14.3.2 Troubleshooting startup (booting) problems
23 Which third-party utility will help a PC technician recover data from a hard drive that is n
responding?
AMIDiag
CheckIt
Fdisk
Format
SpinRite
Undelete

response
Max Value = 2

 13.1.9 Diagnostic software
24 Why should a technician track all changes and modifications made to a system?
to save money purchasing replacement parts
to determine which parts should be on the field replacement parts list
to improve the diagnosis of problems by other technicians
to decide whether the new technician understands the six-step troubleshooting pro

response
Max Value = 2

 13.1.7 Documenting the solution
25 If a user has to restart Windows due to a memory usage error, which three core files co
affected? (Choose three.)
AUTOEXEC.BAT
CONFIG.SYS
GDI.EXE
KRNLXXX.EXE
USER.EXE
WININI.EXE

response
Option 3, Option 4, and Option 5 are
correct.
than required.
Max Value = 3

 14.3.3 Windows memory usage problems
26 Which startup mode allows access to Windows with only the most basic device drivers?
basic mode
command prompt only
driver mode only
safe mode
safe mode command prompt only

secure mode

response
Max Value = 2

 14.4.3 Windows 9x Startup Modes
27 What should be done with an empty laser printer toner cartridge?
dispose of it in the ordinary waste disposal facility
dispose of it by incineration
refill and reuse it
return it to the manufacturer for recycling

response
Max Value = 2

 12.1.5 Proper disposal of hazardous materials
28 What should be used to clean a monitor?
glass cleaner
isopropyl alcohol
mild detergent
mildly abrasive cleanser

response
Max Value = 2

 12.3.1 Monitor
29 What is a good reason for the IT manager at the head office of a retail company to upgr
PCs from Windows Me to Windows XP?
greater reliability
greater number of disk partitions supported
greater amount of RAM supported
greater number of applications supported

response
Max Value = 2

 7.2.3 Windows XP features
30 A home user recently installed a second processor in a Windows 2000 server but did no
improvement in performance. What is the most likely cause of the problem?
Windows 2000 does not support multiprocessor systems.
The processor has not been inserted properly.
The BIOS has not been configured properly.
The driver for the computer needs to be updated from within Device Manager.
The Service Pack utility needs to be run.

response
Max Value = 2

 9.4.3 Upgrading the operating system for multiple
processors
31 Which component may need to be upgraded when small ATA drives are replaced by ve
ones?
BIOS
controller
motherboard
ribbon cable

response
Max Value = 2

32 A computer system was upgraded with the addition of a SCSI drive. Upon startup, the s
to boot from the new SCSI device. Which step may need to be taken to correct this prob
enable the SCSI BIOS on the controller card
change the SCSI ID of the boot drive to 7
replace the current SCSI controller with a bootable one
install an ATA boot drive, because SCSI devices are not bootable

response
Max Value = 2

33 When a computer is functioning properly, why should BIOS updates be avoided?
A properly functioning computer must already have the latest BIOS updates.
BIOS chips have limited capacity and unnecessary updates would waste valuable
space on the chip.
BIOS chips can be damaged by unnecessary updates.
Improper updating could render the computer inoperable.

response
Max Value = 2

 13.2.3 CMOS/BIOS errors
34 A teacher wishes to demonstrate a Windows 2000 and Windows XP dual boot system.
DOS-based utility can be used to create two partitions on the disk in order to install two
systems?
Chkdsk
Defrag
Diskpart
Fdisk
Scandisk

response
Max Value = 2

 5.4.1 Partitioning a hard drive
35 Where must a SCSI chain be terminated?
only at the end of the chain
only on the SCSI controller
at every device on the chain
at both ends of the SCSI chain

response
Max Value = 2

36 Where is the twist on the floppy drive cable located?
after the last connector
before the first connector
beside the motherboard connector
beside the drive A connector

response
Max Value = 2

 3.6.3 Connecting the floppy drive, hard drive, CD-ROM, and DVD to the
system
37 What are the recommended jumper settings when using a single IDE channel with both
and a CD drive attached?
hard drive to master, CD drive to master
hard drive to master, CD drive to slave
hard drive to slave, CD drive to slave
hard drive to slave, CD drive to master

response
Max Value = 2

 13.2.10 Secondary storage devices
38 Which Interrupt Request (IRQ) number does COM 4 commonly use?
1

response
Max Value = 2

 2.9.2 Interrupt requests (IRQs)
39 Is it possible to mix ECC memory with non-ECC memory on the same ATX motherboard
Yes, if each type memory is in different memory banks.
Yes, ECC and non-ECC memory can be mixed without any negative results.
Yes, ECC and non-ECC memory can be mixed, however, access speed will be red
No, ECC and non-ECC memory cannot be used on the same motherboard.

response
Max Value = 2

 13.2.6 RAM
40 After the computer performs the Power-On Self-Test, where does the BIOS search for th
the boot device?
NTLDR
NTDETECT.COM
BOOT.INI
Master Boot Record

response
Max Value = 2

 6.1.3 Windows 2000 boot process
41 Which Windows XP feature takes snapshots at regular intervals of the user accounts, ha
software settings, and startup files?
Remote Assistant
Remote Desktop
System Restore
Microsoft Management Console

response
Max Value = 2
 7.5.4 System properties
42 What is the correct order for a DOS disk to boot a computer system?
BIOS, Bootstrap, IO.SYS, CONFIG.SYS, MSDOS.SYS, COMMAND.COM, AUTOE
BIOS, Bootstrap, MSDOS.SYS, COMMAND.COM, IO.SYS, CONFIG.SYS, AUTOE
BIOS, Bootstrap, IO.SYS, MSDOS.SYS, CONFIG.SYS, COMMAND.COM, AUTOE
BIOS, Bootstrap, COMMAND.COM, IO.SYS, AUTOEXEC.BAT, MSDOS.SYS, CON

response
Max Value = 2

 4.2.5 Booting the system with a DOS disk
43 Which log file does Windows 9x create when setup fails during hardware detection?
SETUP.LOG
DETLOG.TXT
SETUPLOG.TXT
DETCRASH.LOG

response
Max Value = 2

 14.4.4 Windows 9x error log files
44 In the development of a solution to a problem, which logical step should a technician tak
process of troubleshooting?
Reproduce the error conditions.
Examine all components inside the computer.
Replace all cables.
Verify the power supply voltages.

response
Max Value = 2

 14.1.3 Reproducing the error symptoms
45 Which utility allows a network administrator to quickly check the IP address information
Windows 2000 computer?
Ipcfg
Ipconfig
Win32ipcfg
Winconfig

response
Max Value = 2

 14.12.9 Network troubleshooting software utilities
46 Which troubleshooting tool is used to detect and correct general protection faults that ar
applications?
System Monitor
Dr. Watson
Version Conflict Manager
System File Checker

response
Max Value = 2

 14.5.1 Using System Tools
47
Refer to the exhibit. Which file would contain the lines of text displayed in the exhibit?
AUTOEXEC.BAT
CONFIG.SYS
IO.SYS
MSDOS.SYS
Scoring Rule
For: correctness of response
Max Value = 2

 14.2.1 System boot problems
48 Which Windows 9x System Properties tab displays information about the performance s
the current system and allows access to the virtual memory and file system settings?
General
Device Manager
Hardware Profiles
Performance

response
Max Value = 2

 5.2.1 System applet
49 Which utility can be used by the senior technician in a large manufacturing company to r
allocation units in a Windows XP system?
Chkdsk
Defrag
Fdisk
Scanskw
Scanreg

response
Max Value = 2

 14.5.1 Using System Tools
50 Which utility can be used to improve the performance of a disk system by rewriting the f
they are at the start of the disk?
Chkdsk
Defrag
Scandisk
Diskpart

response
Max Value = 2

10.3.1 What Is A NIC?

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Below you will find the assessment items as presented on the exam as well as the scoring rules

associated with the item.

1 Which two statements describe a NIC? (Choose two.)

a device that connects a PC to a wired LAN

a device that connects the PC to a printer

a device that connects a PC directly to a WAN

a device that connects a PC to a wireless LAN

Scoring Rule For: correctness of

This item references content from the following areas:

Scoring Rule For: correctness of

This item references content from the following areas:

to reduce installation costs

to protect against future problems

to keep broken parts repaired at a lower cost

Scoring Rule For: correctness of

This item references content from the following areas:

This item references content from the following areas:

install each device on a different channel, setting each as a master device

install each device on a different channel, setting each as a slave device

Scoring Rule For: correctness of

This item references content from the following areas:

The card is incompatible with the current application program.

Scoring Rule For: correctness of

This item references content from the following areas:

Scoring Rule For: correctness of

This item references content from the following areas:

This item references content from the following areas:

Scoring Rule For: correctness of

This item references content from the following areas:

Scoring Rule For: correctness of

This item references content from the following areas:

press Ctrl-Alt-Delete, then click Start

click Start > Programs > End All

press Ctrl-Alt-Delete, choose process, then click End Process

This item references content from the following areas:

upgrade from Windows update tool

upgrade from Windows 95

Scoring Rule For: correctness of

This item references content from the following areas:

Scoring Rule For: correctness of

This item references content from the following areas:

This item references content from the following areas:

Scoring Rule For: correctness of

This item references content from the following areas:

a set of documents holding information about the PC configuration

a document that explains how to register a newly installed operating system

Scoring Rule For: correctness of

This item references content from the following areas:

upgrade to Windows 2000 or XP

install a third-party security package

activate Windows 98 advanced security

Scoring Rule For: correctness of

This item references content from the following areas:

ask whether to install the manufacturer's video drivers

wait for the user to manually install the correct driver

automatically connect to the Internet to search for the correct driver

Scoring Rule For: correctness of

This item references content from the following areas:

Scoring Rule For: correctness of

This item references content from the following areas:

reload the operating system

take an image of all the disks