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SATYAM MEHRA
SEMESTER-IV
(2008-2011)
ACKNOWLEDGEMENT
COMPANY PROFILE
Bharti Tele-Ventures Limited was incorporated on July 7, 1995 for promoting
investments in telecommunications services. Its subsidiaries operate telecom
services across India. Bharti Tele-Ventures is India's leading private sector
provider of telecommunications services based on a strong customer base
consisting of approximately 11.84 million total customers which constitute,
approximately 10.98 million mobile and approximately 857,000 fixed line
customers, as of March 31 , 2009.
Bharti Airtel
Public
Type
BSE: 532454
Industry Telecommunications
Founded July 07, 1995
Founder(s) Sunil Bharti Mittal
Headquarters New Delhi, India
Sunil Mittal
(Chairman) & (MD)
Key people
Sanjay Kapoor
(CEO)
Wireless
Telephone
Products
Internet
Satellite television
Revenue ▲ US$ 7.254 billion (2009)[1]
Operating
▲ US$ 2.043 billion (2009)[1]
income
Net income ▲ US$ 1.662 billion (2009)[1]
Total assets ▲ US$ 11.853 billion (2009)[1]
Bharti Enterprises (64.76%)
Owner(s) SingTel (30.5%)
Vodafone (4.4%)
Employees 25,543 (2009)
Website Bharti.com
It is known for being the first mobile phone company in the world to
outsource everything except marketing and sales. Its network
operations are provided by Ericsson, business support by IBM and
transmission towers by another company.[3] Ericsson agreed for the
first time, to be paid by the minute for installation and maintenance
of their equipment rather than being paid up front. This enables the
company to provide pan-India phone call rates of Rs. 1/minute
(U$0.02/minute).
Organisation Structure
As an outcome of a restructuring exercise conducted within the company; a
new integrated organizational structure has emerged; with realigned roles,
responsibilities and reporting relationships of Bharti’s key team players. With
effect from March 01, 2006, this unified management structure of 'One Airtel'
will enable continued improvement in the delivery of the Group’s strategic
vision.
1995
1996
1997
1998
- Bharti Telecom and British Telecom formed a 51% -49% joint venture,
Bharti BT Internet for providing Internet services
- First Indian private fixed-line services launched in Indore in the Madhya
Pradesh circle on June 4, 1998 by Bharti Telenet there by ending fixed-line
services Monopoly of DoT (now BSNL)
1999
2000
2001
- Punjab license restored to Bharti Mobile by the DoT and migration to NTP -
1999 accepted Bharti Cellular entered into license agreements to Provide
cellular services in eight new circles following the fourth operator cellular
license bidding process
- Bharti Telesonic entered into a license agreement with the DoT to provide
national long distance services across India - Bharti Aquanet, Bharti
Telesonic and Bharti Cellular entered into license agreements with the
DoT to provide ISP services in India
- Bharti Telesonic launched national long distance Services under the brand
name of IndiaOne
- Bharti Telenet launched fixed line services in Haryana under the brand
name of TouchTel.
2002
- Comes out with issue of 18.53 crore equity shares Through book building
route with a floor price of Rs 45 per share, received bid for 18.55 crore
shares. Through the issue, it becomes the first company in India to come
out with 100% book building issue
- Issue price fixed at Rs 45 per share, floor price fixed by the company.
Raises Rs 834 crore Shares listed on BSE, NSE and DSE opens at 11%
Premium to its issue price of Rs 45 Enters into a 5-year agreement with
Escotel and ETL of the Escorts group to contract leased line connectivity
for its cellular operations
- Mr. Ravi Akhoury ceases to be Director of Bharti Telesonic DoT grants ILD
Telephony License to Bharti Telesonic, subsidiary of the company
- Signs MoU with Telia AB to buy out their 26% stake in Bharti Mobile
-Bharti forays into Mumbai with offers Alpine International Ltd. and ELM
International Ltd. Acquire shares of Bharti Tele-Ventures
2003
-Air Tel launches Local direct dialling facility in Chennai circle -Mobilises 5 m
long term foreign currency borrowings for expansion of cellular operations
-Bharti Group's cellular brand Airtel has unveiled free Multimedia messaging
services (MMS) for its customers. The company has also rolled out pan-India
GPRS (General Packet Radio Services) for its corporate subscribers
-Mr Sin Hang Boon and Mr Wong Hung Khim have resigned from the Board of
Directors of Bharti Tele Ventures Ltd with effect from February 27, 2003.
Tuesday, March 13, 2007: Bharti Airtel has announced a new organisational
structure to help propel the organisation towards aggressive growth, effective 1
April 2007. Sanjay Nandrajog will be the new executive director, international
operations and managed services. P Swaminathan will take over as executive
director, Bharti Infratel, which is the new foray of Bharti group into telecom
infrastructure management.
In his new role, Sanjay will be responsible for locations like Sri Lanka, a wholly
owned operation and in Seychelles, Jersey and Guernsey as managed
services.
In addition, any other new licenses will also come under his purview and all
current CEOs of these operations will now directly report to Sanjay Nandrajog.
In his previous stint as executive director, north, he was leading the largest
region for the mobility business of the group.
In his new role, Swaminathan will help build synergies and cost efficiencies
based on substantial infrastructure sharing, energy conservation etc. He has
successfully led the integrated Tamil Nadu, as a director and CEO. Both Sanjay
and Swaminathan will continue to report to Manoj Kohli, president, Bharti Airtel.
-Mr P M Sinha resigns from the Board of Directors of the Company with effect
from March 31, 2003.
-AirTel, Touchtel jointly offer freeTouchtel land line for post-paid Airtel
connection
-AirTel unveils new scheme for pre-paid customers giving away free talk time
worth Rs 10 crore
-Bharti announces new tariff plan AirTel 012-Offers 0-1-2, a new cellular
package for the customers, which means zero charges on incoming calls, Re 1
on mobile-to-mobile outgoing calls, Rs 2 on mobile-to- mobile STD calls.
-Iinks distribution pact with Hathway Cable. With this alliance, Bharti is said to
be the first telecom firm to step into television distribution services
-Airtel ties up with Coke in Chennai to sell its Magic prepaid cards
-Airtel join hands with Alcatel & Videocon to launch new scheme
-Prof. V S Raju has been inducted on the Board of Directors of the Company.
2004
-Airtel customer base touches new high of 5 lakh mark in Andhra Pradesh
- Mobile service provider AirTel is launching its first ever MMS (Multi Media
service) downloads in Tamil. The launch of this service has been timed to
coincide with Pongal.
-Bharti Tele-Ventures enters into a three year service agreement with Ericsson
-Bharti Tele-Ventures (BTVL) has signed and received unified access service
licence to provide GSM services in five circles including Uttar Pradesh (East),
West Bengal & Andaman Nicobar, Orissa, Bihar and Jammu & Kashmir. The
licence has been granted to Bharti Cellular Ltd (BCL), the cellular arm and
subsidiary of BTVL.
-Acquires switching systems from Tekelec that will give a technological edge to
the company
-Signs MoU to join the South East Asia - Middle East - Western Europe 4
(SEA-ME-WE-4) consortium along with 15 other global telecom operators.
-Bharti Tele-Ventures has struck a deal with Shyam Telecom to buy out the
latter's 67.5 per cent stake in cellular services company Hexacom for Rs 430
crore.
- Samsung India Electronics Limited has tied up with cellular operator Bharti for
bundling its mobile handsets with a connection.
-The Bharti group finalised a Rs 500-crore deal to share its national long-
distance (STD) network with VSNL in a first-of-its-kind accord between two top
telecom service providers in a bid to optimise capacities in the NLD segment.
- Internet gateway and services provider, Videsh Sanchar Nigam Ltd. (VSNL)
has signed a Right to Use (RoU) agreement to deploy mobile telephony major,
Bharti Tele-Ventures' existing National Long Distance (NLD) backbone.
-Airtel has announced money-back guarantee offer in case of call drop or poor
network experience for its subscribers
Airtel launched two-way international roaming
and GPRS for prepaid customers in the
Maharashtra and Goa circles
-India's leading cellular company Bharti Tele-Ventures has bagged the Asian
Mobile News operator of the year award in India and the subcontinent
-Airtel ties up with Micro Tech to set up 'Mcops' vehicle security system
-Airtel, a private telecom services provider, has commissioned its first 24x7
customer service centre in Andhra Pradesh
-AirTel introduces new scheme for hearing impaired in Maharashtra & Goa
- Rolls out Enhanced Data Rate for Global Evolution (EDGE) network in
Pune on September 9, 2004, Ties up with Nokia for sale of Nokia 6230,
an EDGE-enabled handset.
-Airtel launches EDGE services and a new pre-paid plan for Chennai
-Bharti inks 5-m deal with Nokia for rural network expansion
-Bharti Tele Ventures Ltd has announced that Airtel, ICICI Bank &
VISA have joined hands to launch mChq - a revolutionary new service -
a credit card on the mobile phone
-Bharti Tele Ventures bags 'Wireless Service Provider of the Year' &
'Competitive Service Provider of the Year' awards
-Bharti Airtel Ltd has informed that Microsoft and the Company
announced a strategic partnership that will offer a range of software
and services for small and medium businesses (SMBs) in India.
-Bharti Airtel Ltd on Nov 8, announced a first-of-its-kind alliance with the Adani
Group for establishing an end-to-end modern telecommunication network
infrastructure for the latter's multi-sector special economic zone (SEZ), located
near Mundra Port in Kutch district of Gujarat.
2007
-Bharti Airtel, telecom major, has come out with a slew of
initiatives including buying out SingTel's 50 per cent stake in joint
venture under sea cable company Network i2i for 0 million.
-Bharti Airtel on Feb 11, has been awarded QCI-DL Shah National Award
on Economics of Quality.
-Bharti Airtel Ltd on April 01, 2007, has announced the reduction in
International Long Distance Tariffs (ISD) for all its mobile
customers in India.
2008
- Bharti Airtel Ltd on February 13, 2008 has announced that it has
achieved the 60 million customer mark. This landmark has catapulted
Bharti Airtel into the club of top mobile operators in the world in
terms of subscriber base. The 60 million customer base covers mobile
as well as fixed line and broadband customers.
- Bharti Airtel tied up with US-based Apple Inc to bring the popular
GSM-based iPhone in the country.
- Bharti Airtel Ltd has forged a technology alliance with Infosys Technologies
Ltd to launch its Direct-to-Home (DTH) television services. Infosys, through its
digital convergence platform, will offer a suite of products including devices,
application servers and interactive applications for Airtel's DTH services.
2009
- Bharti Airtel launched the 'Airtel Advantage' initiative. The initiative is aimed at
offering the added advantage to Airtel customers to be in touch with each other
at an affordable rate of 50 paise per minute, be it a national long distance call
(STD) or a local call.
- In order to create products and services for the small, medium and
Large enterprises, Bharti Airtel and Cisco announced a strategic business
alliance. The alliance would combine the strengths of Airtel's network service
and Cisco' Internet Protocol (IP) technologies.
- Bharti Airtel - Airtel and mChek announce milestone of One Million users;
introduce a broad range of new mCommerce services.
2010
- Bharti Airtel submitted its bid for 3G spectrum, the auction for which starts
from April 9.
Board of Directors
The board of directors of the Company has an optimum mix of executive and
non-executive directors, which consists of two executive and fourteen non-
executive directors.The Chairman and Managing Director, Mr. Sunil Bharti
Mittal, is an Executive Director and the number of Independent Directors on the
Board is 50% of the total board strength. The independence of a director
is determined on the basis that such director does not have any material
pecuniary relationship with the Company, its promoters or its management,
which may affect the independence of the judgment of a Director. The board
members possess requisite skills, experience and expertise required to take
decisions, which are in the best interest of the Company
Akhil Gupta
N. Kuma
Craig Ehrlich
Mauro Sentinel
Ajay Lal
Manoj Kohl
Nikesh Arora
New Delhi, January 13, 2010: Bharti Airtel Limited, one of Asia’s leading
telecom services provider, today announced strategic organizational changes
with the objective to enhance its focus on expanding operations to international
markets beyond India and South Asia and further consolidate its leadership
position in India.
Sanjay Kapoor, currently the Deputy CEO of the company, will be elevated to
the position of CEO (India and South Asia), Bharti Airtel. Sanjay would have
end-to-end responsibility of leading India and South Asia businesses of Bharti
Airtel and will drive growth and business synergies in Mobile Services,
Telemedia Services, Enterprise Services and DTH. He will lead Bharti Airtel
towards strengthening its position as a benchmark in innovative practices,
brand leadership, operational efficiency, customer value and leadership depth.
Mr. Sunil Bharti Mittal, Chairman & Managing Director, Bharti Airtel said, “The
next phase of our journey is set to be another game changer – requiring
superior thrust and focused leadership. We continue to win in the Indian
telecom market, which is going through a phase of hyper competition. At the
same time, we will be developing comprehensive plans for our journey to cover
emerging markets beyond India and the South Asia.”
“Bharti Airtel has one of the finest management teams in the country and a
strong leadership pipeline. This new structure will leverage our management
depth and build a strong platform for fulfilling our global vision. Manoj and
Sanjay, are amongst the finest professionals in telecom industry not just in
India but across the world and have contributed immensely to the success of
Bharti Airtel. I wish both of them the very best for their new assignments.”
added Mr. Sunil Bharti Mittal.
Both Manoj and Sanjay will report to Sunil Bharti Mittal, Chairman & Managing
Director, Bharti Airtel. The new organization structure is effective 01 April 2010.
• Airtel users to enjoy an enhanced voice quality and faster data access
• Agreement will enable Airtel to put in place a converged network and expanded
coverage in rural India
• Ericsson will expand and upgrade Airtel’s network in 15 circles
New Delhi, March 31, 2010: Bharti Airtel and Ericsson further strengthened their
strategic partnership with a USD 1.3 billion network expansion contract. Airtel users
will enjoy an enhanced voice quality and faster data access. The agreement will
enable Airtel to put in place a converged network and expanded coverage in rural
India. Ericsson will expand and upgrade Airtel’s network in 15 of India’s 22 telecom
circles.
“Our pioneering model of aligning with strategic partners who share our vision and
bring in world-class experience and expertise to execute our plans has helped us
focus on our customers and market place,” says Sanjay Kapoor, CEO- India & South
Asia, Bharti Airtel. “The extension of our fifteen years association with Ericsson is
testimony to the strength of the relationship as well as the success of the model. We
continue to be delighted with Ericsson’s expertise in network expansion and
transformation, helping us to reduce operating expenditures and enhance network
quality. This way we can continue to provide a superior customer experience.”
Hans Vestberg, President and CEO of Ericsson, says “Airtel is poised to spearhead
the next telecom revolution in India and take the 2G experience to greater heights. In
this partnership, we will set a new benchmark for the world in terms of network size
and quality, types of services and end-user experience.”
As part of this contract, Ericsson will supply its industry-leading portfolio of energy
efficient 2G/2.5G radio base stations, circuit and packet core, microwave transmission
and Intelligent Network. In addition, Ericsson will ensure that Bharti Airtel’s core and
transport network is 3G-ready in order to reduce time to market and enable the fast
rollout of 3G services at a later date. The expansion covers introduction of some of the
latest technologies within the wireless world which will bring better quality voice to end
users, support more users in using one base station, enhanced data rates using
Evolved EDGE technology and other new services.
Ericsson is the largest telecom network supplier supplying, for example, mobile, wire
line, DTH, device management and variety of services such as prepaid to Airtel.
About Bharti Airtel Limited : Bharti Airtel Limited, a group company of Bharti
Enterprises, is among Asia’s leading integrated telecom services providers with
operations in India, Sri Lanka and Bangladesh. In South Asia, the company had an
aggregate of over 134 million customers as of the end February 2010, including 124.6
million mobile customers in India. Bharti Airtel has been ranked among the six best
performing technology companies in the world by BusinessWeek.
Commenting on this major global landmark, Mr. Akhil Gupta, Joint Managing
Director, Bharti Airtel said, “We are delighted to have achieved this major
landmark, which puts Bharti Airtel amongst the top telecom companies in the
world. It underlines the strength of our unique business model and our vision to
provide affordable services like lifetime prepaid to customers across the length
and breadth of the country. I would like to thank our partners for having shared
our vision. This milestone highlights the emergence of India as one of the top
telecom markets in the world and we are proud to have been at the forefront of
this growth. Going forward, we believe this growth momentum will remain intact
and we are gearing towards the 100 million customers mark.”
Bharti Airtel crossed the 10 million customer mark in November 2004. In July
last year, it crossed the 25 million customer mark. The company added the next
25 million customers in just 14 months. This is amongst the fastest rate of
customer additions by any telecom company in the world.
Mr. Manoj Kohli, President & CEO, Bharti Airtel added, “This is a very proud
moment for us and I would like to thank our 50 million customers for believing in
Airtel. It is a tribute to our commitment to provide best-in-class services to our
customers and lead the market with exciting innovations. We are committed to
create a world-class organization and benchmark it with the best in the world.
As the market gets ready for the next wave of growth, we are committed to
expanding our telecom networks wider and deeper across the country and
partner India’s growth story.”
In the Enterprise business, Bharti Airtel will invest substantially in the long
distance business to achieve the scale of a global carrier within next 2-3 years.
It is also strengthening the corporate business towards becoming a preferred
managed services partner for the top 2000 corporations. In Broadband &
Telephone SBU, Bharti Airtel will initiate large-scale deployments of broadband
network infrastructure in 94 towns, with a sharp focus on the home and SME
segments. It is readying to offer triple play to its customers with the launch of its
IPTV service. The company is also looking at commencing national DTH
operations by the end of the current fiscal.
About Bharti Airtel Limited:
Bharti Airtel is structured into three strategic business units - Mobile services,
Broadband & Telephone (B&T) services and Enterprise services. The mobile
business provides mobile & fixed wireless services using GSM technology
across 23 telecom circles. The B&T business provides broadband & telephone
services in 94 cities. The Enterprise services provide end-to-end telecom
solutions to corporate customers and national & international long distance
services to carriers. All these services are provided under the Airtel brand.
Airtel’s high-speed optic fibre network currently spans over 53,000 kms
covering all the major cities in the country. The company has two international
landing stations in Chennai that connects two submarine cable systems - i2i to
Singapore and SEA-ME-WE-4 to Europe.
The Airtel subscriber base according to COAI - Cellular
Operators Association of India as of January 2010[16]]
was:
• Chennai - 4,656,675
• Delhi - 1,822,208
• Mumbai - 3,003,201
• Kolkata - 2,746,100
• Madhya Pradesh - 6,212,992
• Gujarat - 5,112,601
• Andhra Pradesh - 12,425,791
• Karnataka - 12,153,094
• Tamil Nadu - 8,033,771
• Kerala - 3,076,728
• Punjab - 4,581,187
• Maharashtra - 6,518,134
• Uttar Pradesh - 3,653,016
• Uttar Pradesh East - 8,462,726
• Rajasthan - 9,925,141
• West Bengal & Andaman and Nicobar Islands - 5,070,213
• Himachal Pradesh - 1,273,922
• Bihar - 10,338,828
• Orissa - 3,836,091
• Assam - 2,194,310
• North East. States - 1,357,383
• Jammu and Kashmir - 1,804,047
On the 9th of May, 2009 Airtel signed a major deal with Manchester United
Football Club. As a result of the deal, Airtel gets the rights to broadcast the
matches played by the team to its customers.
About Airtel and Airtel Calling Cards
There's good news for all those who are settled in the USA including students
and business visitors there. Airtel has launched Airtel Call Home, the USA to
India Calling Cards service. Cheaper than all other USA to India calling cards,
the Airtel Call Home Calling Cards is a must-have for you to stay in touch back .
By Airtel Calling Cards you can go mobile in US and talk to your friends, family
and clients at only 6 Cents per minute on any mobile and 7 cents a minute on
landline phones. At so less the cost, almost half the rate of other USA to India
calling cards, you can enjoy an uninterrupted and unmatched quality talking
experience. Registering for Airtel Call Home Calling Cards is so simple and
easy.
Free Airtel GPRS, only Airtel
2) Create TWO Airtel gprs data accounts (yep TWO) and select the
FIRST as the active profile.
3) Connect your mobile to the PC (or Laptop) and install the driver for
your mobile’s modem.
7) Pick up your mobile and try to access any site. You will get “Access
Denied…”(except for Airtel Live!). IT DOES NOT MATTER.
Keep the mobile down.
9) After a few seconds the page will start to load and you have the
WHOLE internet at your disposal.
Branding Based of Consumer Perception
Later, members of the two teams were asked to attend a lecture by the lecturer
simultaneously. At the end of the lecture, when asked for their feedback, Team
A said the lecturer was cold and aloof while Team B said the Lecture was warm
and friendly! (Ref: Marketing Magazine)
The human mind can easily be influenced to make it see only what we want it to see
and it sees only that which it thinks the reality is. It is this power of perception that
needs to be carefully leveraged by advertisers and marketers to influence consumer
behaviour. Brands that do not pay attention to the phenomenon of Perception risk being
dumped, despite representing products of the best quality.
Bharti Airtel awards USD 700 million network
expansion Contract to Nokia Siemens Networks
• The network upgrade will enable Bharti Airtel to achieve higher customer
satisfaction in a more cost effective manner.
Bharti Airtel Limited, Asia’s leading integrated telecom services provider and
Nokia Siemens Networks today further strengthened their strategic partnership
with a USD 700 million network expansion contract. The contract includes
network planning, implementation and project management, handling of local
logistics and materials, as well as system integration for the base station sites.
This GSM network expansion will cover the eight existing circles of Mumbai,
Maharashtra & Goa, Gujarat, Madhya Pradesh & Chattisgarh, Bihar &
Jharkhand, Orissa, Kolkata and West Bengal where Nokia Siemens Networks
already provides equipment and managed services for Bharti Airtel. With close
to 60% of Airtel’s monthly customers coming from rural regions, this contract
will enable Airtel to further aggressively expand its footprint into rural India.
“Airtel continues to drive innovation and leadership in the telecom sector. This
expansion will not only expand our networks deeper into the rural hinterland but
will also allow us to deliver a rich end-user experience, and satisfy the
increasing demand for top-quality services,” said Sanjay Kapoor, chief
executive officer designate,
Bharti Airtel. “We are delighted with Nokia Siemens Networks’ proven expertise
and deep understanding of our requirements along with the assurance of
network infrastructure that helps us sustain our leadership edge in India.”
Nokia Siemens Networks already supplies Bharti Airtel with a wide spectrum of
solutions, including device management, mobile network portability, next-
generation fixed-network and an interactive voice response system.
Now record TV from your mobile with ‘Airtel digital TV
Recorder’
A first of its kind example of convergence between the mobile and TV screen
• Offers industry first feature to record TV shows from anywhere in the world
using mobile phone
• Available at Rs. 6990/- across India for new customers and Rs 5990/- for
existing Airtel digital TV customers
New Delhi, April 7, 2010: Airtel digital TV- the DTH service from Bharti Airtel -
today announced the launch of ‘Airtel digital TV Recorder’, an enhanced Set
Top Box (STB) with capability to record live television, anytime, anywhere. A
first of its kind example of convergence between the mobile and TV screen,
Airtel offers customers the convenience, to record their favourite shows using
their mobile phones from anywhere in the world.
Speaking on the occasion, Ajai Puri, Director and CEO - DTH, Bharti
Airtel, said, “At Airtel, we believe that the key to our brand is innovation and
technology is one vital element of our innovation endeavours. This product
would be a lifestyle enabler that will significantly change TV viewing trends in
India. It is also strategic as it brings together the TV screen and the Mobile
screen. The launch underlines our key strength of understanding consumer
needs and using technology to deliver a simple elegant benefit through the
most ubiquitous element of ones life today- the mobile.”
• Option to search for any television show up to 7 days in advance using the
remote
• Offers ease of search by program name, show details and/or date/time using
the remote
The Airtel digital TV recorder offers customers the unique advantage of a HDMI
(High Definition Multi Media Interface) port for Video output which means
customers with the latest LCD TVs can enjoy the highest picture quality. In
addition the Airtel digital TV Recorder allows the customer to search
programmes by name or time or click on Most Viewed Channels for easy
surfing. These unique features coupled with a great viewing experience are
backed by 24x7 customer care.
Airtel digital TV – the DTH service from Bharti Airtel – is a leading national level
DTH service in the country on MPEG 4 with DVBS 2 technology. Airtel has
introduced the first universal remote in India, 9 interactive (iTV) applications, a
multilingual EPG, low battery indicator and more that offer customers the
freedom to book movie ticket or update themselves on the latest stock news.
About Bharti Airtel Limited : Bharti Airtel Limited, a group company of Bharti
Enterprises, is among Asia’s leading integrated telecom services providers with
operations in India, Sri Lanka and Bangladesh. The company has an aggregate
of around 137 million customers across its operations. Bharti Airtel has been
ranked among the six best performing technology companies in the world by
BusinessWeek.
Bharti Airtel has announced that it has reached an agreement to sell the iPhone
3GS in India. Bharti Airtel is the largest cellular service provider in India, with
more than 124 million subscribers. In a statement, Bharti Airtel said the
agreement would allow Bharti to bring the latest iPhone to India "in the coming
months" without setting an exact release date.
The iPhone 3G has been sold in India by both Bharti Airtel and Vodafone since
August 22, 2008, but the iPhone 3GS has yet to go on sale.
Most Indian service providers struggle to ensure decent call quality and while
the rest of the world is preparing to adopt 4G, India is gearing up to welcome
3G. The announcement came a day after Bharti submitted its bid in a
bandwidth auction for 3G mobile telephony services in India.
Services
• Reliability-The
service is performed right, the first time, and all
subsequent times.
• Assurance-Knowledgeable and friendly employees are essential as
customers will equate employees behavior with the entire company. If a
customer has a bad experience with an employee, they will be less likely
to purchase from the entire company's offerings. Customers expect
technical competence and professionalism from salespeople.
Overview
At Bharti, CSR is a way of life. Each department and employee strives to be
sensitive to the stakeholders and environment within their work context. Bharti
encourages employees to take decisions and design business-linked
processes that are sensitive to communities and environment.
Employee’s
Overview
We believe that one of the most important drivers of growth and success for
any organization is its people. At Bharti Airtel, our ‘Mantra’ for employee delight
focuses on 5 Ps – People, Pride, Passion, Processes and Performance.
Bharti Airtel has been recognized among the Best Employers in the Country for
two successive years – being 14th in 2003 & jumping ahead of several other
large conglomerates to an enviable position of the 2nd Best Employer in the
Country in 2004. This is a clear demonstration & acknowledgement of the
robust, progressive, people as well as business aligned Human Resource
practices, which the organization has developed and implemented remarkably
in a very short span of time.
Bharti Airtel follows an “open door policy” to approach the management, which
helps resolve issues with mutual agreements. We encourage people to stand
up against any unfair treatment for which we have the Office of the
Ombudsman, where employees can raise any issues regarding business and
workplace conduct. Bharti ensures transparency through the various
communication policies, strategies and plans. . Regular Employee
Communication Forums provides a platform for the employees to raise issues
that require resolution.
Our leaders strongly believe in facilitating and initiating activities that help
employees manage their health and well-being. Our focus always remains to
redefine leadership; we develop leaders who enable performance and inspire
their people to unleash their potential. Our people orientation reflects in our
vision of being “targeted by top talent”, and a key aspect of our business focus
“building a best-in-class leadership team that nurtures talent at every level.”
Employee friendly HR policies have been put in place, which amply reflect the
organization’s concern for its people. Some typical examples of these policies
and practices include a family-day at office, half day leave for birthdays, gifts for
anniversaries, compulsory 10 days off, festival celebration with family, no
official
meetings on weekends, five day weeks, concierge services, call center
engagement programs etc. These “care” policies and practices are applied
across the organizational levels without any discrimination.
Even a sweeper in the corporate office must understand that, if he does not
keep the office clean, the visiting shareholders could question the company’s
ability to manage a business if they cannot manage their premises well”
(b) All Airtel offices have energy efficient light fittings and DG sets. We also
ensure automation that enables energy savings in our buildings. Building
Management System (BMS) – Intelligent Building concept is being followed in
all the new Airtel building and campuses that are coming up. The BMS controls
The Heating, Ventilation and Airconditioning (HVAC) system,, electricity load
management, water management, parking management, security and safety
systems to ensure an efficiently run building on optimal resources.
(c) New buildings also incorporate the concept of and Energy Wheel which
optimises energy efficiency in buildings. The AC system in our buildings adds a
certain amount of fresh air periodically; In the process of adding this fresh air
the cool air within the building vents out which may result into higher usage of
energy to bring the cooling/ temperature back. The Energy Wheel concept
ensures that as we bring the fresh air in it is pre-cooled thereby optimizing
energy efficiency.
(d) Air quality is checked periodically in all Bharti Airtel offices, and based on
the results, duct cleaning, carpet cleaning, chair and sofa shampooing is
undertaken. Water quality is also monitored in cooling towers for DG sets and
Air Conditioner systems so that water born diseases such as legionella, etc. are
avoided.
(e) Use of air curtains on major office exits and double glazing also results in
significant energy saving.
(f)At the time of oil change in DG sets etc. the discarded oil for disposal is only
sent to companies/ vendors approved by the Central Pollution Control Board
(CPCB) for proper disposal as per CPCB approved processes. All Bharti Airtel
offices follow the basic requirements specified by the Pollution Control Board)
and ensure statutory compliance.
(g) All Bharti Airtel offices have fire alarm systems. Periodic fire drills are
carried out in Bharti Airtel offices as a practice. All Airtel offices are provided
with First Aid boxes and have identified people as First Aid specialists..
Bharti Airtel takes all its equipment from its key vendors, namely Nokia and
Ericsson, who comply with all the required health and safety norms. Each
contract with the supplier has a clause that they will comply with our code of
conduct and each year suppliers have to give Bharti Airtel a certificate that they
are compliant. There is an induction manual for sub-contractors to ensure that
they follow all the safety and statutory compliances as well as Bharti Standard
Operating Procedures.
Bharti Airtel is in the process of finalizing its Environment/ Health & Safety
Policy (EHS) and will apply for ISO 14001 compliance within the next 3 years
for each of its facilities.
Our Green shelter initiative has been appreciated by operators across the world
and is being studied for mass deployment in many countries.
Advertisement Material: Bharti Airtel uses aqua-based ink for all its in-
shop branding, in spite of its cost being three times the cost of ink which is
normally used. The aqua-based ink is environment friendly and does not emit
any fumes and hazard. Sometimes flex materials are used for hoardings, but
since they are not disposable these hoardings are donated to poor people so
that they can use it as roof-material on their huts.
Community Initiatives
Overview
Corporate Social Responsibility is embedded in, and built upon, the stated ‘values’ of
Bharti – the institution. These values guide all our activities and each employee is
encouraged to take decisions and design business-linked processes that are sensitive to
communities and environment.
addition to
Bharti Airtel during Mumbai Floods: Bharti Airtel employees climbed up the
towers to restore the networks so that our customers could conveniently reach
its employees.
Bharti Airtel employees have undertaken varies initiatives to reach out to the
local community. Some of such initiatives are listed below
BIL North tied up with an NGO to distribute daily surplus food to needy children
Airtel Experience Centre by Access MP… for the benefit of the benefit of
visually impaired people as well as people from deprived section of society
Mobile Services Jammu & Kashmir donated free medicines, stationery, clothes
and other utility items at the ‘Missionaries of Charity Home for Destitutes’
Airtel Maharashtra & Goa team visited the Thalassemia Ward of Sassoor
Hospital to interact with children as well as the families affected
Airel Kerala team visited an old age home and shared a day full of fun with the
members of he home
Mobile Services Rajasthan supported the ‘Red Ribbon Caravan’ initiative of the
Rajasthan State AIDS Control Society, to spread awareness about HIV/ AIDS.
During the month-long campaign a caravan of fve vans covered 32 districts of
Rajasthan, to spread the awareness of HIV/ AIDS.
Airtel Delhi organized a Blood Donation Camp in association with Indian Red
Cross Society
(b) Bharti Foundation
Corporate Governance
During the financial year 2003-04, your Company was assigned highest
Governance and Value Creation (GVC) rating viz. ‘Level 1’ rating by CRISIL,
which indicates that the company’s capability with respect to creating wealth for
all its stakeholders is the highest, while adopting sound Corporate Governance
practices.This rating was re-affirmed by CRISIL on April 20,2006.
Market Share Of All Communication Company (in India)
40
35
30
25
20
Series1
15
10
5
0
Airtel Reliance Vodafone Idea Other
needs of customer and meeting them in the best possible manner. Survey
plays a key role in this process starting with market measurements. Survey
helps the firm in every component of marketing task. It helps the firm to acquire
Methods used
Technique : Survey
This Chart Shown the Relation between Price, Dividends & Earning.
GRAPHICAL ANALYSIS OF FINDINGS
ve ry g o o d
good
no
c a n 't s a y
yes
no
Yes No
31 26
LIST OF MOBILE USER
CAN’T
36 YOOGI SWEET HOUSE KAUSALPURI 9336851733 YES NO SAY
ANAND MEDICAL
FINDINGS
good services.
Signals.
SUGGESTIONS
STRENGTHS
Best Network.
Latest technology.
WEAKNESS
Unskilled labour.
Wide market.
Direct distribution.
THREATS
Stiff competition.
REFERENCE
INTERNET
• www.google.co.in
MAGAZINES
• 4Ps Magazine
• Business Today
NEWSPAPER
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YOU