TNI(Technical Notice & Information) http://cseshb.konicaminolta.com.au/Search/Doc/TNI/SSHBDOC0130.a...

< Konica Minolta Confidential >

[ID No.] TNBT1100017EN00

Publisher
[Company] BT
[Group] BT_Service_OP5

Contents
[Original Doc. No.]
[Open Date] 17/02/2011
[Doc. Language] English
[Doc. Priority] Important
[Classfication] Problem Solution
[Information for] Workshop Repair，On-Site Repair

[Product Name] bizhub C35

[Option]
[Subject] bhC35: Freeze, job lock-up issue
[Description]

1. Major symptom
Lock up at KM Logo screen during power up cycle.
Can not access to PageScope Web Connection.

C35 receives print job, Fax job or scans copying original but nothing print
out.
Configuration page can not be printed either.

2. Cause and countermeasure

Firmware bug and hardware failure
Firmware bugs are fixed by the FW, A12130G0062205 (DLBT1100322EN00).
Hardware failure (metallic dust, etc) will be solved by the improvement at the
production line, started from Dec. 01, 2010.

3. Countermeasure FW
FW version: A121-30G0-0622-05
A. NV-RAM data corruption (overwritten by indefinite value)
Data might be corrupted during the print process of Copy or FAX job. (cf. no
problem with the print process of Print job and internal page)
[Symptom]
Counter data on NV-RAM will be gone/lost. Freeze at KM logo at start-up, in the
worst case.

B. SSD data corruption (overwritten by indefinite value)

Data might be corrupted during the print process of Copy or FAX job. (cf. no
problem with the print process of Print job and internal page)
[Symptom]
FAX Rx job and/or FAX log on SSD will be corrupted.
FAX Rx job is not printed, or corruption of the FAX log.
Service Call C023: Flash ROM Error (= SSD)

C. Failure of print job control table for Copy/FAX/Internal page (except Print
job)
Might happen at following conditions;

1 of 2 2/18/2011 2:57 PM
TNI(Technical Notice & Information) http://cseshb.konicaminolta.com.au/Search/Doc/TNI/SSHBDOC0130.a...

1. Printing Copy job of multiple copy

2. Paper empty or paper jam during print process of Copy/FAX/Internal page
[Symptom]
Print process does not finish and gets stuck. Following jobs get stuck as well,
including Print job and internal page.
Not going to Sleep, not recovering from Sleep or no print after the recovery from
Sleep
HDD Error might be shown.

D. Failure of the calibration process during print process

Will happen there’s a calibration process at printing the last page of the Copy job
and a next job is not a Copy job (e.g. FAX, Print or internal page)
[Symptom]
The next job is not processed and stuck. Following job(s), including Print and
internal page, as well.

4. Counter action
Corrective action:
A. Freeze at KM logo
Please isolate the symptom with “CheckList_Freeze_110126.xls,” and take
proper action, NV-RAM recovery or hardware failure
To recover the corrupted NV-RAM data, please refer to the
“bhC35_Freeze_Recovery_Feb17.doc.”
For the hardware failure, please check and clean the surface of the MFP
board.
B. Fax job stuck, data corruption, C023
Data on SSD might be corrupted.
Please execute SSD Low-level Format (Adming settings) to clear it.
Please upgrade the Controller firmware to A12130G0062205 or later ones.
C. Other symptom
Please upgrade the Controller firmware to A12130G0062205 or later ones.

Preventive action:
Upgrade the FW to A121-30G0-0622-05 or later ones.

[Attached Files] bhC35-Freeze.pdf

CheckList_Freeze_110126.xls

bhC35_Freeze_Recovery_Feb17.doc

If the file cannot be saved by using 'Download',right-click the file name to save.

[Rev. Memo]

[Problem code1] Main body control failure

[Problem code2] R01:Unable to power on/start the equipment
[Info. Type1] Other
[Info. Type2]
[Info. Type3]
[Info. Type4]
[Related Info.]

2 of 2 2/18/2011 2:57 PM
bizhub C35 — Recovery Procedure for Freeze at KM Logo —
February 17, 2011
This document describes how to recover the defective device, freezes at KM logo when stating up.

Only effective for the case caused by printer controller firmware failure.
Please check followings if it is firmware failure beforehand (can be recovered by this procedure).
 Always stop at KM logo screen when starting up, no change or progress
 No PageScope Web Connection reachable, no PC print response at KM logo screen displayed
Other than above, it might be related to hardware failure.

1. Preparation
 Recovery SSD 1 pcs (recovery firmware installed)
 USB Memory Stick 1 pcs
 bizhub C35 Service Manual [ Field Service ]

Follow the Service Manual, 6.2.1 Preparations for firmware upgrading.

A. System requirements
B. Saving the firmware data into the USB memory stick
Controller firmware bhC35-CNT-G0062205.exe or later one

SSD has the Controller firmware on it.

The Recovery SSD has the firmware later than A12130G0435005 with the feature to reset the
NV-RAM when it detects the corrupted data.
FYI: the firmware before the A12130G0429005 will be hung up when it read/detects the corrupted data
on NV-RAM, nothing possible, i.e. firmware rewrite, etc. (that’s why switching SSD is required)

2. Recovery
2.1. Confirm if the bizhub is power off.
Turn it off when it is on.
2.2. Remove the original SSD.
SSD is located on the MFP board.
A small disassembling is required to access the
SSD.
2.3. Set the recovery SSD.
Be careful!
The size of the receptacle on the MFP board is too big
where the SSD might be set in the wrong position, 1-pin
shifted.
The bizhub will freeze at KM logo with the SSD in the
wrong position as well!
 2.4. Turn on the bizhub and wait for the ready status.
The failure status of the NV-RAM is reset when bizhub starts up.
2.5. Turn off the bizhub and exchange the SSDs
From the recovery one to the original one.

3. Rewriting firmware
3.1. Rewrite the latest firmware.
Follow the Service Manual, 6.2.1. C. How to write firmware data, steps 1 to 10.
Select the Controller firmware (file) at step 7, bhC35-CNT-G0062205.exe or later one.
The bizhub will automatically restart after the firmware upgrade is done correctly.

3.2. Confirm the firmware version.

Enter the Service Mode to confirm the firmware version.
 Controller firmware A12130G0062205 or later one

4. FAQ
4.1. Printer icon on the display after the recovery and firmware rewrite
Symptom: printer icon on LCD, cannot delete it. no print possible.
Cause: corrupted Fax job remains on SSD
Action: please execute SSD Low-level Format (Admin settings) to clear it.

EOF
 Check List for Freeze at KM Logo
1/26/2011
Freeze at KM Logo
happens

Not always
It happens always?

Always Hardware failure

(possible);
Sla

LED on SSD No
lights up when turn on

Yes

Ever detached No
LED on SSD SSD?
lights off after about 12 sec LED On
from power on, no light up
Yes
anymore?
LED Off, Hardware failure
no light anymore (possible);
No
SSD is slanted?
NV-RAM data failure (possible);
known mechanism

Yes
LED is

Reset SSD Hardware failure

in good position (possible);

You can see SSD board slightly

with the cover at HDD opened
How to check LED on SSD Confirm if the red LED lights up
board