Mohammad Quaid Miskeen Dubai - UAE

Tel: +971 50 7888130 E-Mail: mohammad.quaid@gmail.com

Over 18 Years of Experience in Training Management,

Training Operations, Business Development, Accreditation,
Quality Assurance, Administration and HR.

EMPLOYMENT HISTORY

1. Sites Power Training Institute Dubai (I.T & Management Training) April 2001– now

 Operations Manager (Training and Development)

Started with Sites Power Training Center as founder employee involved in the
planning, designing, implementation and monitoring of Training, Administrative,
HR, Accreditation and Financial processes; succeeding in building a successful
business in the I.T and Management Training of two branches with above 50
employees.

 Responsibilities (multiple roles):

 Training & Operations Management:

 Designed and maintaining with continuous improvement all the training
operations plans to meet high quality customer service and customer
satisfactions.

 Launching training programs, managing course scheduling, resource

utilization and performing TNAs (Training Need Assessments)

 Designed Company Policies and Procedures.

 Conducting Corporate Meetings, Solving Conflicts.

 Organizes and develops training material, reference library, testing

skills and evaluation, multimedia tools, and other educational
materials.

 Managing the development of training curriculum; formulating and

reviewing training outlines and determining appropriate instructional
methodologies and formats.

 Evaluating effectiveness of training and development programs and

utilizing relevant evaluation data to revise or recommend changes in
instructional objectives and methods.

 Accreditations:

 Accredited and maintaining the accreditation of the training partners e.g.

Microsoft, Oracle, Ministry of Education, E-c council, PMI, ComPtia,
Track Global, Adobe, Autodesk, ICDL, TOEFL, ILM, City&Guilds,
EXIN, APMG, Red Hat, Prometric, VUE, TOEFL.

 Business Development:

 Analyzing business potential, conceptualizing strategies to drive &

expand business & service revenue and achieve desired targets.
 CV - Mohammad Quaid Miskeen 050 7888130

 Monitoring competitor activities and devising effective counter

measures.

 Identifying new market segments and tapping profitable business

opportunities.

 Managing Events, Exhibitions, Web Presence, Media and marketing

Campaigns.

 Quality Assurance (QA):

 Responsible for Quality Assurance of Training and business activities.

 Officially Authorized by ILM- Institute of Leadership and Management

(UK) and City&Guilds as Quality Assurance (QA) officer for their
Training Programs.

 Identifying problems through customer evaluations.

 Recommending new technologies and solutions.

 Correspond with corporate and individual clients.

 Addressing critical situations and meeting deadlines achieving high quality

standards as per customer and vendor satisfactions.

Quality Assurance Officer / Internal Verifier (ILM, City&Guilds)

 Expertise in International Qualification Accreditations, Responsible for
Quality assurance and Internal verification of the training programs of ILM
and City&Guilds Qualifications as Inter Verifier and Quality Assurance
Officer.
HR and Staff Development:
 Finding HR needs, posting jobs, searching and interviewing qualified staff,
designing and executing staff development plans, supervising HR staff,
Organizing Staff training workshops.
 TNA for faculty and administrative staff to train and improve them for the
future challenges and market demand.
 Conducting Train the Trainer programs to deliver high quality training
programs.
Administration:
 Provide leadership to administrative staff ensuring high quality of servicing
& operations is imparted.
 Handling staff issues, resolving complex matters, supervising Accounts,
Support Staff, Managing Operations Staff and Providing Executive support
to CEO.

2. El Mall Trading Dubai (E-commerce, Online Shopping) April 2000 - March 2001
 Administration Manager
 Responsible for Office Administration (office correspondence, staff
supervision, inquiries and customer support)
 Doing Accounting (Daily accounting, payroll, data entry, reporting)

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 Responsible for HR matters (UAE labor and immigration matters, staff

search and hiring)
 Leading team of Web Portal Design and Content Management
(Dreamviewer designing and shopping carts)
 Supervising E-commerce (Selling Online, web marketing, orders
processing, credit card processing, web security, merchant accounts,
order shipment, customers support)

3. Manasek PJSC Dubai (Hajj, Umrah and Tourism Company) – June 1999 - December 1999

 Project Coordinator
 Coordinating a large I.T Project of networking and software development
to launch online query system for Hajj, Umrah and Tourism packages.
 Setup a Call center in Free Zone and trained and supervised the call
center staff.
 Conducting daily data analysis and reporting of the call center.
 Managed company portal in design, email inquiries, web marketing,
search engine optimization, newsletters, email campaigns, web contents
management
 Supervised Call Center staff, staff duties, shift management.

4. SES Peshawar (Technical Training Centers) UNHCR May 1996 - May 1999
 Management Assistant
 Responsible for Technical Training Operations
 Representing World Food Organization WFO for food supplies to Afghan
Refugees in camps.
 Programming database, conducting Training Data capturing and Project
Reporting
 Providing I.T Support to project staff
 Providing Executive Support to Project Manager
 Supervising Community Development Projects Research programs

5. Pak German Technical Training Program – GTZ November 1991 -April 1996

 I.T Advisor
Responsibilities:
 Database Programming
 I.T Support
 Payroll and Benefits Management

6. The Salvation Army (British NGO for Rehabilitation and Medical add) Dec. 90 - Oct 1991
 I.T Manager

 Managing I.T Department, researching and implementing I.T solutions.

 Programming Applications for Finance and Projects Research
 I.T support
 Reports Design
 Data Analysis and Reporting

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EDUCATION

1. Higher Diploma in Computer Science – CECOS University of Information

Technology and Emerging Sciences– Apr 1991
Majors: Database, Programming Languages, System Analysis and Design.

2. B.A Honors Degree – (4 yrs College) - Peshawar University of Engineering and

Technology - April 1989.
Majors: Economics, Statistics, English literature, Accounting.

3. Intermediate (Pre Degree) – F.A – Peshawar University of Engineering and

Technology - 1987.
Majors: Economics, Statistics, English)

4. SLC – (Chemistry, Physics, Biology, Mathematics, English)-1985.

5. Microsoft Dynamics Business Solutions Navision Financials 2008 (training)

6. Microsoft Dynamics Business Solutions Specialist Great Plains – 2007

7. PMP (Project Management Professional – SitesPower Trng Center Dubai 2007

8. CBP (Certified Business Professional) – SitesPower Training Center Dubai 2007

Courses: Customer Service, Sales, Business Antiquates, Business
Communication and Leadership

9. Peachtree Accounting – SitesPower Training Center Dubai - 2001.

10. Exam Administrator (VUE, Prometric, EXIN, APMG, TOEFL, ICDL) - Sept 2001.

11. ICDL Certification -ICDL GCC Foundation Dubai - March 2005

12. Internal Assessments Verifier & Quality Assurance officer – ILM,

City&Guilds.

SKILLS SUMMARY
 Ability to multi-task and work independently in a fast-paced environment
 Hands-on Computer Skills
 Excellent interpersonal communication skills
 Excellent corporate communication skills
 Expertise customer service skills
 Planning, Delegating & Organizing Skills
 Problem Solving approach
 Leadership Skills
 Specially trained and expertise on Conflict Management
 Creative Thinking
 Experience in setting up of new venture (Local / International)
 Cross domain knowledge (Sales, Marketing, Business Development, IT,
Finance, Management, Quality assurance etc)
 Proven experience of Business Development
 Quality Assurance and Improvement
 Accreditation and affiliation with partners
 Research on new business opportunities, market opportunities, new trends

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 Resource planning and utilization

 Staff Training and Development
 Staff Management
 Project Design and Management
 Finance control and process design
 Strong I.T skills (Solutions Implementation, Infrastructure Design, Process
design)
 Human Resource (HR) Management
 Events design and management
 Sales leads generation ideas and methods
 Expertise in the following computer technologies:
 *Peachtree Accounting, *Tally, *QuickBooks, *MS Dynamic Great Plains
and NAVISION , *MS Office, MS Visio 2007, MS Project 2007 *SQL
2005,MySql, PHP, *Ms Access, *SPSS, *MS Project, *WEB CEO,
*Photoshop, *Illustrator, *Dream weaver, HTML, Web-content
Management and dozens more…

PERSONEL DETAIL

Name: Mohammad Quaid Miskeen,

Nationality: Pakistan
Languages: English, Urdu, Fluent and Arabic (average)
Driving license: Valid UAE car license, own car
Visa Status: Residence – Transferable with NOC
Contact: 00971507888130
Email: mohammad.quaid@gmail.com
LinkedIn Profile: http://ae.linkedin.com/in/thequaid
Web: www.thequaid.webs.com

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