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Crm Consultant Resume
This is a free CRM Consultant Resume example that covers objectives and tips to
gets you the best job. This professional resume template with action words will
help you in writing perfect CV for the desired CRM Consultant Job.
CRM Consultant Job Description
* Develops, executes, and manages Customer Relationship Management (CRM) mar
keting activities in an organization, including e-marketing programs and strateg
ies, campaign management, and analytics.
* Consults Managers in response handling, campaign tracking, follow-up, and
automated lead management.
* Develops, documents, and implements automated marketing processes within C
RM with emphasis on maximizing the efficiency and effectiveness of campaign oper
ations and lead generation.
* Applies database marketing skills towards delivering targeted marketing ca
mpaigns.
* Consults with and advises the Marketing team on customer and marketing his
tory data, campaign audiences, and best approach to achieving marketing goals du
ring the campaign planning process.
* Guides resolution of conflicts in messaging or targeting strategy. Analyze
s campaign results and historic data to provide assessment of campaign effective
ness and utilizes insight gained to influence future campaign strategies.
Sample CRM Consultant Resume Template
Contact information
In this section you have to include your Name, current home address, Mobile tele
phone number, Landline telephone number and your personal email address which is
currently used.
* Full name
* Present and permanent addresses
* Telephone numbers
* Email address
Professional or career objective
Your objective is the one that clearly underlines your aims and aspirations in t
hat profession. For example a Management Graduate will have to write an objectiv
e which is concise and precisely speaks about his role that he wants to play in
the Organization.
Sample Objective for CRM Consultant
To add value to an organization by utilizing my unsurpassed skills and vast expe
rience in Marketing, CRM, Technology, and my ability to lead others
Career Achievements
If you have any major Career Achievements or any Appreciation then this is the s
ection where they should be listed. For Example a CRM Consultant can add his/her
career achievements like,
* Proven track record of success with consistent delivery of profit & produc
tivity improvements.
* Successful team building and leadership skills, creating a strongly motiva
ted and cohesive organization.
* Expertise in developing and executing strategic business plans that produc
e at the most effective performance levels.
* Received numerous letters of recommendation, and appreciation from custome
rs, and management.
Experience:
Previous work experience plays an important role while applying for a Job and he
nce it should be well presented in the resume. Most of the questions during your
resume will be related to the previous job that you had and hence you should be
well prepared for it. You should begin with putting the name of the organizatio
n that you worked for, the duration of your work and the post or the designation
at which you were working. After this, you can effectively place points in a bu
lleted format that talk about the responsibilities and the achievements that you
may have achieved during your stay at the previous organization. The work exper
ience of an experienced CRM Consultant applying for a job would look like,
PRINCIPAL CONSULTANT/PROJECT MANAGER CRM SYSTEMS
Siebel Systems, Chennai, 2006 Present
* Directly accountable for managing project teams of up to 30 staff consulta
nts and client employees.
* Coordinated configuration and implementation of Siebel CRM software and pr
ovided training to client staff on system usage.
* Analyzed processes and CRM software systems and developed more effective s
ystems. Established business requirements and created an individualized gap anal
ysis utilizing Rational Rose/Requisite Pro business analysis tools.
* Successfully implemented call center CRM solutions to fulfill and update c
lient needs with complete and enhanced customer satisfaction. (2001 to 2003)
* Clients included 21st Century Insurance, Farmers Insurance, State Farm Ins
urance, Allstate Insurance, and Countrywide Mortgage.
* Served as a Siebel 6.0 & 7.0 Certified Consultant and Business Analyst as
well as a Siebel Customer Certified Consultant.
MANAGER/CUSTOMER SATISFACTION ANALYSIS & DEVELOPMENT
Toshiba Computer Systems, Bangalore, 2004-2006
* Designed and developed focused customer databases and successfully integra
ted pre-existing data.
* Created and implemented customer satisfaction surveys for 250,000+ custome
rs within the first year and modified existing cross-functional databases to opt
imize relevant customer information.
* Conducted review and analyses of data to establish metrics and determine o
pportunities for improvement.
* Resolved operational and customer issues through in-depth coordination wit
h cross functional/ cross divisional teams.
* Developed a new customer satisfaction executive reporting system and achie
ved a 2% increase in customer satisfaction through implementation of Action Need
ed/Taken System.
* As a Six Sigma Green Belt Graduate concentration was focused on marketing/
sales and customer satisfaction data mining and analysis projects.
CALL CENTER MANAGER/SENIOR PROJECT MANAGER
Electronic Data Systems, Pune, 2000- 2004
* Analyzed and implemented the synchronization and customization of Vantive
& Siebel databases and developed data mining and database analysis systems. Acti
vely involved in supervising a team of 400 agents at 2 separate call center loca
tions with technical and sales support functions.
* Implemented all joint Toshiba/EDS call center sales/marketing programs and
analyzed/designed sales/lead tracking systems which captured $20 million in pre
viously unrecognized call center sales.
* Registered Coordinator and Project Manager for Customer Operations Perform
ance Center (COPC) call center operational excellence standard.
CHIEF MANAGEMENT/OPERATIONS CONSULTANT
Metra Proudfoot Intl., Mumbai, 1998-2000
* Supervised multiple teams ranging from 5 to 20 staff consultants and clien
t employees. Planned, coordinated and directed consulting projects which increas
ed production efficiency and profitability.
* Conducted operational and financial analysis of each department within cli
ent s company.
* Performed diagnostic evaluations of management and supervisory personnel a
nd prepared detailed findings and implemented recommendations.
* Designed and installed more efficient operating, financial and training sy
stems improving profit and productivity by a minimum of 30% for each client.
Education and Certification:
The academic details need to be mentioned in a tabulated format with respect to
the degrees or the courses that the candidate would have undertaken in the past.
The latest degree or course comes first followed by the last completed course a
nd hence forth going backwards. For example a CRM Consultant who has completed p
ost graduation or graduation course is applying for a Job or to a company or an
organization then his/her details would be like,
* MBA (C R M Relations)
NIIT Bangalore 1998
* B.A. (Psychology)
Dendayal College, Mumbai 2000
Honors
If you have won any competitions national or international then they could also
be highlighted here. For example a CRM Consultant could lay stress on any exams
that he may have given or any seminars or conferences attended. If you are a par
t of any honorary society or any nonprofit organization then that could also be
added here.
The honors and the activities section of a CRM Consultant would look like,
* Best C R M Consultant (south-west zone) Award 2007.
 * Guest faculty in NIIT Chennai.
* Member of Indian CRM Advisory Society from 2005.
References:
The References are generally required so that your present employer can gauge yo
u through the eyes of the people who you were associated with or have worked for
. So your teachers or college professors details could be placed here. Or your pa
st employer who you would have worked under can also be used as a reference. Ens
ure that the people whose names you enter know you well and do inform them that
you are placing their names as reference because many companies call to confirm.
For example the references section of a CRM Consultant could also look like,
Mr.Devang Joshi
Marketing. Manager
Rajat Technology
devangjoshi@iiijjkk.com
Salary Range of a Project
* The average salary received is approximately Rs. 27000 per month. This wor
ks out to an annual pay package of 3 Lakhs to 3.25 Lakhs per annum CTC.
* The salary from an American perspective works out to be $11000 per Month.
Note: This salary may be variable and it may change from organization to organiz
ation.
Frequently asked CRM Consultant Interview Question
* How often has it been filled in the past five years? What were the main re
asons?
* What would you like done differently by the next person who fills this pos
ition?
* What are some of the objectives you would like to see accomplished in this
job?
* What is most pressing? What would you like to have done in the next 3 mont
hs?
* What are some of the long term objectives you would like to see completed?
* What are some of the more difficult problems one would have to face in thi
s position?
* How do you think these could best be handled?
* What type of support does this position receive in terms of people, financ
es? Etc?
* What freedom would I have in determining my own work objectives, deadlines
, and methods of measurement?
* What advancement opportunities are available for the person who is success
ful in this position, and within what time frame?
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