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Disability and special risk insurer UNUM has used a Balanced Scorecard to drive the company towards its strategic vision. The five-year scorecard was devised to meet specific performance targets to the year 1998. A near-obsessive focus on internal communications and an innovative compensation scheme have proved intrinsic to the company's success.
Disability and special risk insurer UNUM has used a Balanced Scorecard to drive the company towards its strategic vision. The five-year scorecard was devised to meet specific performance tar…