1. Using information in the connection master RDP to the Dealership
System and log off all other users i.e logging into customer system using Bomgar and got to Task Manager --->Users and Log off all other users except IDSAdmin
2. Shut down IDS Tasks and Services
a. End Tasks and Disable IDS Scheduled Tasks
a) G2Monitor b) G2Monitor2 c) G2ServiceRestart d) LogOffOldPids b. In IIS Manager - Application Pool stop the following Apps. a) IDSCachePrimer b) IDSU2RestAPI c) ReportingSubscriptionsWebApp d) IDSG3SyncExtract c. Stop following Services a) DataPortalG2 b) DataPortaG2_2 c) Email Marketing Services d) G2EmailSyncService – XX e) IDS Online Data Mover Service f) MITSReport g) Postgresql-x64-9.4 d. Using Accuterm log into AstraDB to stop phantoms and check Universe Configs (1) Determine dealership main account (a) From the MAIN MENU > INPUT NUMBER OF MENU: prompt enter ABOUT and press <ENTER>. The system will display some AstraDB information. (b) Note the Main Account and the Account ID, you will need this information (2) Log into the main account and go to tcl and run (a) STOP.PHANTOMS (b) Enter Y (c) Execute LISTU and LO (logoff) all phantoms (3) Log to UV account and check Universe Configs (a) Enter LOGTO UV and press <Enter> (b) Enter WHO and press <Enter> (i) This should display your pid, account (UV), “From” domain\user.id (c) Enter CONFIG ALL and press <Enter> (i) Compare config values to 3.c e. Stop Universe Services a) Search for and run Universe Control, in the Services tab click on Stop All Services. 3. Update Universe Configurations if needed, see 2.d.ii.3 a) Use the File Explorer and browse to E:\uv\uv, find and make a copy of the uvconfig file b) Use NotePad++ to edit uvconfig c) Find and change the following configs i. MFILES change value to 400 ii. GSEMNUM change value to 307 iii. GLTABSZ change value to 300 iv. RLTABSZ change value to 300 v. NUSERS 1. To calculate the NUSERS value use the User Limit (from UV CONFIG) x 15 a. The minimum value should be 1200 vi. SHM_GNTBLS change value to 100 vii. SHM_GNPAGES change value to 128 1. Note, SHM_GNTBLES value X SHM_SHM_GNPAGES value must be greater than NUSERS viii. SSL_PROTOCOLS ensure SSLv3 is in the first value in the string 1. Example SSLv3,TLSv1,TLSv1.1,TLSv1.2 d) Save uvconfig file e) To activate uvconfig changes (uvregen) i. Use File Explorer to browse to E:\VU\UV and in the Address Bar enter CMD and press <Enter> to launch a Command Window in E:\uv\uv ii. Enter the command (match case) bin\uvregen and press <Enter> 1. The system will respond with a. Uvregen: reconfiguration complete, disk segment size is 99999999, where 99999999 is the new segment size for the server 4. Clear UV.Temp Folder, this is the Universe Temp folder a) Use File Explorer to browse to E:\uv\uv\uvtemp i. Select the first file > press and hold Shift Key and press End to select all item in the folder then press delete to Delete Multiple Items permanently, this may take sometime base on the number of items to delete 5. Restart Universe Services a) Search for and run Universe Control, in the Services tab click on Start All Services. 6. Use Accuterm to log into AstraDB and restructure and resize files a) Release Program Source and Object Files. Both the release program source and object file must be a F-pointer in the SRH account. b) LOGTO SRH account and determine file structure for the SRH account i. Execute CT VOC RELEASE.PGM RELEASE.PGM.O 1. Both RELEASE.PGM and RELEASE.PGM.O should be F- pointers a. Example i. RELEASE.PGM ii. 0001 F iii. 0002 RELEASE.PGM iv. 0003 D_RELEASE.PGM v. FI vi. RELEASE.PGM.O vii. 0001 F viii. 0002 RELEASE.PGM.O ix. 0003 D_RELEASE.PGM.O x. FI 2. If the files are not present in the SRH account, then the files must be created a. Commands to create F-Pointed type 19 files i. CREATE-FILE RELEASE.PGM 3,4,18 11, 3,4,19 ii. CREATE-FILE RELEASE.PGM.O 3,4,18 3,4,19 b. Now copy RELEASE.PGM source programs to the new RELEASE.PGM file i. Create a Q-Pointer to the RELEASE.PGM file in the main account 1. SET-FILE main.account RELEASE.PGM RNBQ ii. Copy all source data with overwrite 1. COPY RNBQ * (O a. (RELEASE.PGM b. Enter N for No Page in the list of copied programs c. Now compile all the RELEASE.PGMS i. BASIC RELEASE.PGM * c) G2 Web Logging i. Using Accuterm log to the AstraG2 account and go to tcl ii. ED G2.WEB.CONTROL IDSG2WEBAPP 1. Set <1> and <3> to 1 iii. ANALYZE-FILE G2.WEB.RESPONSE.HISTORY iv. ANALYZE-FILE G2.WEB.REQUEST.HISTORY v. OPTIMIZE1 vi. OPTIMIZE2 7. PreRelease Download (G2.control,Delete.chglogindex and IDS.Deploy.Boot.20.1.15.zip) a) On the dealer’s App server log b) G2.CONTROL file is moved to E/UV/Accounts/AstraG2. c) DELETE.CHGLOGINDIX file is moved to E/UV/Accounts/SRH/release.pgm. d) IDS.Deploy.Boot.20.1.15.zip has been downloaded and extracted in C:\IDSASTRA 8. In the main account at tcl a) Run Delete.CHGLOGINDEX i. Check for index errors BASIC RELEASE.PGM DELETE.CHGLOGINDEX CATALOG RELEASE.PGM DELETE.CHGLOGINDEX DELETE.CHGLOGINDEX G2.CONTROL DELETE.CHGLOGINDEX
9. Clean up G2.TASK and G2.ALLOWEDTASK
a) From main account i. SELECT G2.TASK = “[BAK]” ii. If records are selected execute 1. DELETE G2.TASK iii. SELECT G2.ALLOWEDTASK = “[BAK]” iv. If records are selected execute 1. DELETE G2.ALLOWEDTASK 10. In main account START.PHANTOMS 11. Download IDS.Deploy.boot.20.1.0.ZIP a) Start all stopped services, enable all schedule tasks and start all IIS App Pool services. Create IDSGit at E/Releases folder and install Git Start services 1st, Start IIS services 2nd and last 12. Download, install and configure IDSCachePrimer https://constellationdealer.visualstudio.com/Dealer/_git/IDS%20Documentation?path= %2FDeployment%20Documents%2FDeploy%20IDSCachePrimer%20service%20on %20Windows%20and%20IIS.md&version=GB20.1.15&_a=preview 13. RECT https://constellationdealer.visualstudio.com/Dealer/_git/IDS%20Documentation?path= %2FDeployment%20Documents%2FReportingSubscriptionsWebApp%20Manual %20Installation%20Steps.md&version=GB20.1.15&_a=preview 14. IDSU2RestAPI https://constellationdealer.visualstudio.com/Dealer/_git/IDS%20Documentation?path= %2FDeployment%20Documents%2FDeploy%20IDSU2RestAPI%20service%20on %20Windows%20and%20IIS.md&version=GB20.1.15&_a=preview 15. Doc Mgmt - Special Order Doc upload Go to ids dpa vm01 and search for customer and browse document and upload document.Login to VMware Horizon Client and go to Ids-adpa- vm01 and go to Google drive admin and search customer name and double click on customer name and Click on Upload a Document and go to SO Quote Template and Type main account name in the Location and browse and select SpecialOrder_Generic document and click Upload and Ok and then Open it and password IDS2801
16. Service CRM & Mobile New. Configure and fix errors
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