Beruflich Dokumente
Kultur Dokumente
Submitted by
S.MAHESH
REGISTER NO: 27348321
BONAFIDE CERTIFICATE
This to certify that the project work entitled “A STUDY ON MARKET SURVEY OF THE
BRAND EQUITY IN PONDICHERRY CO OPERATIVE SPINNING MILLS LTD.,
THIRUBUVANI, PUDUCHERRY” is a bonafide work done by
S.MAHESH [REG.NO. 27348321] in partial fulfillment of the requirement for the award of Master
of Business Administration by Pondicherry University during the academic year 2007 – 2008.
EXTERNAL EXAMINER
ACKNOWLEDGEMENT
First and foremost, I thank the God for his substantial blessing and mercy at all stages
in the completion of the project.
I extend the immense gratitude to the Head of the Department MR. S.JAYAKUMAR
for his motivation, inspiration, and encouragement for the completion for my project.
I would also like to thank all the staff of the organization for helping me directly and
indirectly to conclude this work. Last, but not the least, my heart felt gratitude to my
parents, relatives and my friends for their constant encouragement, support, help and
valuable advice to make this project a success.
ABSTRACT
company in the from of better bargaining power with the channel member ability to price
higher then the competitors products and also enables the company to leverage from its brand
name through brand extension decision hence a brand with a strong brand equity will ensure
brand loyalty among consumers and increased revenue earning capacity for the company.
The project aim to study the brand equity enjoyed by spin co in a globalizes economy
where competition is growing steadily this study will help the company determine its brand
power among the consumers so as to leverage on its brand equity and take necessary
corrective actions.
The study revealed that spin co enjoys a monopoly status in the department while on
the other hand unbranded furnishing also séance to have some preference tendency is high
among spin co consumers there by equity also the brand switching tendency is considers abler
but this is due to the variety seeking buyer behaviors involved in the product category.
TABLE OF CONTENTS
LIST OF TABLES
LIST OF CHARTS
I INTRODUCTION 1
1.1 Profile of Organization 1
II REVIEW OF LITERATURE 9
III OBJECTIVES 11
IV RESEARCH METHODOLOGY 12
ANNEXURES
IX 38 – 39
9.1 QUESTIONNAIRE
40
9.2 BIBILIOGRAPHY
LIST OF TABLE
S.no NAME OF THE CHART Page No
1 Respondents of gender 16
S.no NAME OF THE TABLE Page No
2 Occupation 17
1 Table showing respondents gender 16
3 Based on favorite brand 18
2 Table showing of the Respondents occupation 17
34 Howshowing
Table long consume
favorite brand 19
18
45 Howshowing
Table did know thelong
how brand
consume 20
19
88 Table showing
Satisfied the satisfied
quality the quality 23
23
12
11 Table showing
Based basedprice
on opinion on strong brand image 27
26
13
12 Table showing
Strong brandbased
imageon discount provide 28
27
LIST OF CHARTS
CHAPTER-I
1.1 INTRODUCTION
The birth of cotton textile industry can be traced back to the year 1818, When for the
first time a mill was started in Calcutta. But its real foundation was laid in Bombay with a
mill set up in 1853 under PARSI Management. Early years marked a rapid progress and
number of cotton mil1s increased up In Ahemedabad, Sholapur and Nagpur. In 1951 the total
number of mills in this Industry was only 378 of which 103 where spinning and 275 were
composite Mills.
The number of cotton textile mill increased to 1051 in 1990; of this 770Were spinning
mills .and 281 composite mills. The total investment in the fixed assets is 1300 crores. It
contributes for about 25% of total exports. In pondicherry, the first spinning mill which
started its operation be Desbarsyns de Richement', Governor of French rule at that time in
1827 on the western style. In 1828 Blin and Delbruck are businessmen of France have stared
another spinning mill in PondiCherry with a production capacity ofabout700 Kg per day, and
provided employment for 225 workers. Thus the organized mill sector provides employment
to more than one million people in the country and about l/5th of the total employed in
manufacturing industry. Its contribution of government revenue and to export earnings is
substantial.
1.1.3 MEMBERSHIP
The Mill was started with 138. Members with a share capital of Rs.79, 9001- at the
beginning and at Present there are 815 members with a share capital of
Rs .689.31lakhs comprising as the following.
Among all the co-operatives in India, the Pondicherry Co-operative Spinning Mills
has been identified as No.1 Mill for its profitability, Machine productivity, Net profit and
Labour productivity. The Position placed by the Mill from 1987-88 to 1990-91 is detailed
below:
It has awarded many awards. The position placed by the mill from 1987-88 to 90-91
The licensed capacity of the Mill is 39, 192-spindle unit. The installed capacity is
35,160 spindles with an average count of 40's to 6’s. By the year2001, the remaining capacity
of 4,032 spindles will be erected.
The Pondicherry co-operative spinning mills ltd. is processing with its Licensed
capacity
SPINNING
The process of spinning starts with ginning. Ginning is process by which Seeds are
removed from the raw cotton. In this mill, the ginned cotton is directly purchased and so that
the ginning is not carried on and the remaining .Process is followed as usual.
• MIXING AND BLOW ROOM
Raw cotton is received at the mill in highly compressed bales. Bales of different
varieties are opened at time and layer of cotton from each bale is fed alternatively, into the
machine with a view to obtain uniform blend. It is cleaned in blow room line.
• CARDING
The blow room lap is fed into carding machine. The cotton is subject to the action of
sharp wire points of licker cylinder, doffer and flatter resulting in 'the further removal of neps
and waste. After processing in, comes out in the cane.
• DRAWING
On the drawing frame, a uniform sliver lab is produced- by 6 to 8 card sliver and
drafting them proportionately. Here parallelization of fibers is achieved and this process is
repeated twice for carded yam and the sliver lab is then fed to the speed frame.
• SPEED FRAMES
This term' Speed frames' is used to designate a group of machines in which cotton in
the form of drawing sliver is reduced to a much smaller size by drafting and a slight twist.
• RING FRAMES
The final yam is spun on ring frames by drafting and twisting the rove from the speed
frames. The drafts and twist .varies depending on the count and quality of yam required.
• DOUBLING
Generally two yam threads are sending parallel on single cone on a doublers winding
machine. Thereafter such yam is twisted together on a ring doubling machine to form a
double yam.
1.1.7 BUSINESS
The Pondicherry co-operative spinning mill is running with 3shifts. The production
process is non – stop. The first shift timing is from 7 00A.M. to 3.30 P.M., The second shift is
from 3.30 P.M .to 12.00MID NIGHT .And the third shift is from 12 MID NIGHT to 7.00
A.M. with a half -an- hour break for workers but not for production .Nearly 630 workers are
working in the mill.
1.1.9 MANAGEMENT
ADMINSTRATOR
Managing Director
Administration Production
& Finance Wing
Labour Admn. Manager Controller of Asst. Spinning Asst Spinning Elec. Engineer
Officer Accounts Master (Maint) Master. (Qlty. cntrl)
Masteries &
Workers
ORGANISATION STRUCTURE
• Production wing
• Quality control wing
• Engineering wing
• Maintenance wing
• Accounts and finance wing.
• Administration wing
PRODUCTION WING
The major activity concerned in the mill is production of yarn from raw Cotton. In this
mill, the machineries and materials are equipped to produce yarn from the count range 305 to
1005. The Asst. Spinning Master (Maintenance & production) is in charge for the production
wing. The supervisors in the production will look after the process of production in different
stages.
6 staffs and 540 workers are working in production wing.
The main responsibility of this wing is to check the quality of yam and quality of raw
materials. Asst. Spinning Master (Quality Control) is in charge for this wing. All the
incoming raw materials and outgoing yam are checked in quality point of view. In this wing,
nearly 10 staffs are working.
ENGINEERING WING
This wing takes care of all electrical equipments and fittings in the organization. It
also takes all preventive measures. An Electrical Engineer heads this wing. A group of 21
workers are worked in this department under the control of the Electrical Engineer
MAINTENANCE WING
This wing is functioning under the head of Asst. Spinning Master (maintenance). This
wing is taking care of maintenance of all machineries in the mills. This will take measures to
maintain the machinery in good working condition. One staff and 68 workers are functioning
in this wing.
All the department (wings)are under the direct control and supervision of the Managing
director .the administrative manager and concerned department head shall be consulted by the
Managing director in all matters , where ever and when ever deemed necessary and their
comment shall be consider while framing a policy decision.
CHAPTER-II
REVIEW OF LITERATURE
Brand equity
Brand is a name or symbol used to identified the source of a product when developing
a new product. Branding is on important decision .the brand can add significant value when its
well recognized and as positive association in the mind of the consumer this concept is
referred to as brand equity
Brand
Brand loyalty
It is the act of selective repeat purchasing of a brand. Once a consumer has developed
a brand loyalty, it is hard to change his attitude towards that brand
Brand switching
Brand switching can be defined as the changing of consumer preference and use from
one brand to another brand of a product quality, price ect.
Brand equity
Brand equity is an asset. Brand equity refer tot the power of brand in the market place.
A powerful brand has high brand equity and customers will stick to that brand. A weak brand
has less brand equity and customer major contributor to customer equity. The proper focus of
marketing planning is to extend customer life time value, with brand management serving as a
major marketing tool.
• The company will have more trade leverage in bargaining with distributors and
retailers and because customers except them to carry the brand.
• The company cans a charge a higher price than its competitors because the brand
carries high perceived quality.
• The company cans more easily launch extensions because the brand name carries
high credibility.
• The brand offers the company some defense against price competition.
CHAPTER-III
Primary objective
The main objective of the study is to determine the brand equity of pondicherry co-
Secondary objectives
In order to study the above primary objective the following secondary objective have been
proposed
RESEARCH METHODOLOGY
“A research design is the arrangement of conditions for collection and analysis data in
a manner that aims to combine relevance to the researcher purpose with economy in
procedure”.
It constitutes the blueprint for the collection, measurement and analysis of data. As
such the design includes an outline of what the researcher will do form writing the hypothesis
and its operational implication to the final analysis of data.
The Research Design undertaken for the study is Descriptive one. A study, which wants
to portray the characteristics of a group or individuals or situation, is known as Descriptive
study. It is mostly qualitative in nature.
4.2 TYPES OF DATA COLLECTED
Primary Data
Secondary Data
Secondary data was collected from Internets, various books, Journals, and
Company Records.
The Population or Universe can be Finite or infinite. The population is said to be finite
if it consist of a fixed number of elements so that it is possible to enumerate it in its totality.
So In this projects consist of finite population.
A sampling plan is a definite design for obtaining a sample from the sampling frame.
It refers to the technique or the procedure the researcher would adopt in selecting some
sampling units from which inferences about the population is drawn. Sampling design is
determined before any data are collected.
Convenient Sampling technique was adopted. In this method the researcher select
those units of the population in the sample, which appear convenient to him or the
management of the organization where he is conducting research.
Percentage method
Chi-square test
Correlation and
Weighted average method.
PERCENTAGE METHOD
In this project Percentage method test was used. The percentage method is used to
know the accurate percentages of the data we took, it is easy to graph out through the
percentages. The following are the formula
No of Respondent
Percentage of Respondent = x 100
Total no. of Respondents
From the above formula, we can get percentages of the data given by the respondents.
CHI-SQUARE ANALYSIS
In this project chi-square test was used. This is an analysis of technique which
analyzed the stated data in the project. It analysis the assumed data and calculated in the
study. The Chi-square test is an important test amongst the several tests of significant
developed by statistical. Chi-square, symbolically written as x2 (Pronounce as Ki-Spare), is a
statistical measure used in the context of sampling analysis for comparing a variance to a
theoretical variance.
Formula
(O-E) 2
χ 2=
E
O = Observed frequency
E = Expected frequency
4.8 WEIGHTED AVERAGE METHOD
Weighted average can be defined as an average whose component items are multiplied
by certain values (weights) and the aggregate of the products are divided by the total
of weights.
One of the limitations of simple arithmetic mean is that it gives equal importance to
all the items of the distribution.
In certain cases relative importance of all the items in the distribution is not the same.
Where the importance of the items varies.
It is essential to allocate weight applied but may vary in different cases. Thus weightage is
a number standing for the relative importance of the
CHAPTER-V
DATA ANALYSIS & INTERPRETATION
TABLE NO 5.1
Male 43 86.0
Female 7 14.0
Total 50 100.0
Inference:
Out of the total 50 respondents surveyed 86%of the respondents (a maximum) had
male 14% of the respondents had female
CHART NO: 5.1
sex
50
40
30
20
10
Frequency
0
male f emale
sex
TABLE NO: 5.2
Inference:
Play on important role in influencing the buyer’s characteristics on brand out of the
50 respondents 80%of the total customer. 20% of the agent.
CHART NO: 5. 2
occuption
50
40
30
20
Frequency
10
0
customer agent
occuption
TABLE NO: 5. 3
Inference:
Favorite brand is the important factor which influence the consumer purchase
decision process 54% of the respondents brand choice has been spin co brand 30% of the
respondents brand choice has been AFT brand 16% of the respondents brand choice has been
others.
20
10
Frequency
0
spinco AFT others
Inference:
CHART NO : 5.4
how long do you consume this brand for business purpose
30
20
10
Frequency
0
5-yr 5-10yr 10-15yr 15-20
Inference:
Most of the respondents may know the brand for agent 32% 24% of the respondents
may know print &visual media
CHART NO: 5. 5
10
Frequency
0
primt media visual media friends agent other
Inference:
Most of the respondents selecting the brand 44% belong to the quality & price 10% of
the respondents belong to the brand name
CHART NO: 5. 6
20
10
Frequency
0
quality price brand name
Spin co 26 52.0
Aft 19 38.0
Others 5 10.0
Total 50 100.0
Inference:
The above table infers that 52% belong to the spin co brand, 38% belong to the AFT
brand, 10% belong to the others.
20
10
Frequency
0
spinco AFT others
Inference:
42% of the customers are highly satisfied,40 of the customers are satisfied & other
18% of customers are neutral.
20
10
Frequency
0
highly satisfied satisfied neutral
27 54.0
Directly From The Company
23 46.0
From The Agent
50 100.0
Total
The above table infer that 54% of purchase directly from the company, 46% of
purchase from the agent.
20
10
Frequency
0
directly from the co 3
from the agent 11
channal of purchase
Total 50 100.0
Inference:
The above table infers that 36%of quick sales, 58%of cost benefit, & 6% of traditional
purchase.
20
10
Frequency
0
quick sales cost benefit traditional oa purch 4
Inference:
The most respondents may opinion on price 40% normal, 32%respondents high,
22%have very high
30
20
10
Frequency
0
highly satisfied satisfied neutral
Yes 28 56.0
No 22 44.0
Total 50 100.0
From above table shows that frequency of strong brand image is 56% of yes and 44%
of no.
20
10
Frequency
0
yes no 3
Total 50 100.0
Inference:
The total number of respondents 50, discount provide they satisfied 48%, 34%belong
highly satisfied ,18%belong to the neutral
20
10
Frequency
0
highly satisfied satisfied neutral
Yes 19 38.0
No 31 62.0
Total 50 100.0
30
20
10
Frequency
0
yes no
Quality 5 10.0
Price 11 22.0
Credit 7 14.0
Customer satisfaction 1 2.0
Other 26 52.0
Total 50 100.0
The above table infers 52% of the others, price will be more 22%,credit belong to the
14%
if yes means
30
20
10
Frequency
0
quality credit other
price customer satifaction
if yes means
Yes 20 40.0
No 11 22.0
Total 50 100.0
Inference:
The above table infers that 40% belong to the Yes, 38% belongs to the some time
22% belong to the No
20
10
Frequency
0
yes no some time
Total 50 100.0
Inference:
Out of the total 50 respondents surveyed 54% of the respondents (a maximum) had
comments of equal to competitor,36% of the respondents had superior than competitor 10%
of the respondents belong to inferior to competitor.
20
10
Frequency
0
superior then compet equal to competitor inferior to competit
The Respondents are asked about some factors Listed below in the organization
The Value obtained is in positive where it inters that a change in one variable was on
opposite change in another variable from the correlation analyses it is interred that when the
customers understand about their then they adopt to the organization
5.19 CORRELATION
Satisfied with
Discount provide Opinion on the
X2 Y2 XY
by the spin co price of spin co
X Y
11 10 121 100 110
29 26 841 676 754
10 14 100 196 140
∑ x = 50 ∑y = 50 ∑x = 1062
2
∑y = 972
2
∑xy = 1004
= 3012 – 2500
√3186 – 2500 √2916 – 2500
= 512 = 512
√686x 416 √235,376
= 512 = + 0.95
534
CHAPTER VI
• Most of the respondents may know the brand for agent 32%
• The respondents selecting the brand 44% belong to the quality & price 10% of the
respondents
• The above table infers that 52% belong to the spin co brand, 38% belong to the AFT
satisfied
• The above table infer that 54% of purchase directly from the company
• The above table infers that 36%of quick sales, 58%of cost benefit
• The most respondents may opinion on price 40% normal, 32%respondents high
• From above table shows that frequency of strong brand image is 56% of yes and 44% of
no
• The total number of respondents 50, discount provide they satisfied 48%
• The above table infers that 62% of the respondents belong to the No, 38%of the belong to
the yes.
• The above table infers 52% of the others, price will be more 22%,credit belong to the 14%
• The above table infers that 40% belong to the Yes, 38% belongs to the some time
• From this study we found that most of the customer and agent prefer from cone yarn
• Only some of the agent are well-known with the cone yarn product and other customer
does not have even the basic awareness about the hank product also those agent who
are having the hank product because it gives very slow of finished product while
• Thus the product shows variety seeking buying behaviors among the consumer and
• As spinco is enjoys a high brand equity in the might bias the findings
• most of the customer did not spend more time in the questionnaire so it might affect
9.1 QUESTIONNAIRE
Name:
Age:
Sex:
a) Highly Satisfied
b) Satisfied
c) Neutral
d) Dissatisfied
e) Highly Dissatisfied
8. Channel of purchase?
a) Highly Satisfied
b) Satisfied
c) Neutral
d) Dissatisfied
e) Highly Dissatisfied
a) Yes b) No
13. Are you Satisfied with the discount provide by the Spinco?
a) Highly Satisfied
b) Satisfied
c) Neutral
d) Dissatisfied
e) Highly Dissatisfied
14. Do you like to switch over from this brand to other brand?
a) Yes b) No
a) If yes Means,
15. Do you suggest your friend and relatives to buy this brand?
BOOKS
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