Superivisor’s certificate

This is to certify that shradha chaturvedi student of PGdiploma in banking and finance has
completed her dissertation titled a study on online banking in india with special reference to
SBI under my supervision & guidance. she has completed her project report in stipulated time as
per the statutes of university of rajasthan.
To the best of my knowledge and believe this is her original work.

Dr saraj bala dewatwal

Department of EAFM
University of rajasthan, jaipur
Dated:
 DECLARATION

I Shradha Chaturvedi A Student Of PG Diploma In Banking And Finance In The Acadmic Year
2020-2021 In Department Of Economic Administration And Financial Management, University
Of Rajasthan, Jaipur hereby declare that I have completed the dissertation under the supervision
of dr. Saroj Bala Dewatwal and designation titled a study on online banking in india with special
reference to SBI as compulsory paper of course requirement in PG diploma in banking and
finance.
I further declare that submitted dissertation is my original work. The content
of this project has not been submitted to any orther university or institute either in the part or in
full for the award of degree.

Shradha chaturvedi
PG diploma in banking and finance

Dated:
 ACKNOWLEDGEMENT
I take this opportunity to sincerely express my deep sense of gratitude to my supervisor dr.
saroj bala dewatwal department of EAFM, faculty of commerce, university of rajasthan, jaipur
for her scholarly guidance and intellectual support throughout the project work.
I am highly thankful to dr. abha
jain nagawat, head, department of EAFM and dean of commerce, university of rajasthan, jipur
for providing the academic environment & all necessary facility required for project in the
department.
I offer my thanks to all those who helped me during the project work directly and
indirectly whose name could not be acknowledge individually.

Shradha chaturvedi
PG diploma in banking and finance
 Preface
The project program is well structured and integrated course of financial studies. The main
objective of this project is to dovelop skill in students by supplement to the theoretical study. If
anywhere something is found not in tandem to theme than you are welcome with your valuable
suggestion.
The advent of the internet has had an impact in our lives in all sorts of ways such as in the
manner in which we communicate, to get knowledge, and most importantly how we do banking.
Internet banking (or e-banking) means any user with a personal computer and a browser can get
connected to his banks website to perform any of the virtual banking function. State bank of
india is the nation’s largest and oldest bank. The basic object of SBI is to increase the number of
virtual customers through their website and the satisfaction of their customers.

It is hoped that this study would be able to create interest in this important area of the online
banking industry and importance and role of SBI.
Internet banking (E-banking) means any user with a personal computer and a browser cn get
connected to his bank website to perform any of the virtual banking functions. In internet
banking system the bank has a centralized database that is web-enabled. All the services that the
bank has permitted on the internet are displayed in menu. Any service can be selected and further
interaction is dictated by the nature of service. Once the branch offices of the bank are
interconnected through terrestrial or satellite links, there would be no physical identity for any
branch. It would a borderless entity permitting anytime, anywhere and anyhow banking.