MIS ASSIGNMENT

CASE STUDY ON “CISCO”

SUBMIT
TED BY:

RAUNAK
DOSHI(1021327)

NEETI
KAUSHIK(1021355)
Q1 Can other corporations benefit from investing in e-
business functionality to the same extent that Cisco has?
Cisco was a networking solutions provider. They adopted four strategic goals
(provide complete solution for businesses, make acquisitions a structured
process, define the industry-wide networking protocols, and form the right
strategic alliances). Based on that strategy, they want to become “e-
business” leaders in their industry.

They also initiated its e business functionality such as Cisco connection

online (CCO), Cisco Employee Connection (CEC), and Manufacturing
Connection Online (MCO). These initiatives had brought benefits to company
and also resulted in automating its functions in various departments.

The purpose of E-business initiative by Cisco is to maximize customer

satisfaction and minimize the cost.

Yes, other corporations can also benefit by investing in e-business, as it has

many advantages such as:

• World-wide Presence

• Cost Effective Marketing and Promotions

• Developing a Competitive Strategy

• Better Customer Service

• Provide convenience and comfort for customers

• Provide more accurate information and improve customer service

experience

• The opportunity to increase sales

Q2. What can other corporations learn from Cisco’s
approach to guiding the e-business transformation?
• Flexibility was as critical as functionality to Cisco e-business system.
The flexibility also comes from decision making process. The other
corporations need to bring in flexibility like CISCO. This will help
customers to save time and money when they want to change their
existing network

• They provide product and services for home networking

• CISCO eases the work load of the employees by the usage of new
technologies and the e-business initiatives

• Differentiation of customers in four major segments- Enterprises,

Service providers, Small/Medium-sized businesses, and Home
customers

• Increase automated functions within several departments

• Implementation of e-business will lead to increase in sales. So the

other corporations need to learn this