Service Overview
The Company
We have developed the most advanced
solutions for modern day businesses and
organizations to manage, monitor and settle
debtors and creditors.
Our Philosophy
We have built our service around the straight
forward truth that people want simple, cost
effective and efficient services. We underpin all of
these with a reputation for delivering beyond
expectation.
Our Service
We understand that your cash flow and your
relationship with your customers and creditors are
the two most important aspects of your business.
This is why we will ensure that all your transactions
are processed accurately and on time each and
every time.
Registration Requirements
The account registration procedure is completed
online and your service agreement will be
forwarded to you by email for completion.
No Fixed Term Agreement
Our service agreement has no fixed timeframe
which allows you the flexibility to discontinue the
services at any time.
Netcash (Pty) Ltd
Netcash Account
A Netcash account provides online access to a
range of services which provide you with the
ability to exercise control and manage your
debtors and creditors effectively.
For a monthly service fee of R160 you will have
access to multiple services at no additional cost.
Our range of services currently consist of;
 Debit Order Collections
 EFT Payments
 Credit Card Processing
 Business and consumer Credit Data
We are constantly reviewing these services to see
how they can be improved, as well as adding new
business services to our offering.
Approval Times
There are no lengthy approval times for a Netcash
merchant account. Implementation of the service
can be done in a matter of hours.
Service Evaluation
We invite you to evaluate any of the Netcash
services. If you are not satisfied for any reason,
you may cancel the service without any penalties
or cancellation charges.
Money Back Guarantee
We have such confidence in our system and
services that we will allow you to evaluate any of
our services for 60 days. If you are not 100%
satisfied for any reason, we will cancel your
service agreement and refund your account setup
fees.
No discussions, no questions, just your
complete satisfaction.
-2- www.netcash.co.za
Service Features
Our commitment to service is backed by the
most technologically advanced internet based
system. The first of its kind in Southern Africa.
Internet Based
 The Netcash system allows you access to all the
services via the internet from anywhere, at any
time, using any device with a browser.
 With Netcash you do not require dedicated
software which is restricting in nature because it
only allows you access to your data from one
PC.
 You will not be required to upgrade software
when your service requirements change.
 You will not be required to do software updates.
 User friendly interfaces make it easy for first time
users to make use of services without training.
System Users
 The Netcash system allows you to have multiple
system users on the account.
 You can control who may view, add, edit, delete
data as well as authorize transactions.
 You can have multiple users with varying
administration and authorization rights at no
additional cost.
Netcash (Pty) Ltd
Multi Bank Transacting
Netcash transacts directly with the 4 large banks
and through Bankserv with the smaller banks. We
can therefore guarantee service levels and
payment clearance times. The advantage to you
as a merchant is that you do not need to change
any of your current banking relationships to use
our service.
Data Validation
Netcash has developed an advanced validation
component which facilitates the accurate
capturing of data prior to submitting transactions.
This saves you the inconvenience of returned or
rejected transactions and the associated costs.
Branch Codes
The system provides tables with the branch codes
of all the banks in South Africa. We continually
update this information as the details are made
available from BankServ.
Transaction Notifications
We believe in keeping you, your debtors and
creditors informed at all times. The system will
send out email notifications to you when any
transaction authorizations are done. We will also
send out transaction notifications to the debtors
and creditors with collection or payment
transaction confirmations.
Reports
You will have access to a comprehensive set of
reports that provide you with all of the critical
information that you require. Whether you need to
look at your customers’ payment history or need
to analyze your future revenue streams based on
your collection history, you will find our online
reports an invaluable tool.
-3- www.netcash.co.za
Technical Features
Our commitment to service is backed by the
most technologically advanced internet based
system. The first of its kind in Southern Africa.
System Integration
We have developed the Netcash system with the
understanding that our merchants have different
business process requirements. We offer various
methods by which your transactions can be
processed. If you need an alternative to our web
interface you can choose one of the other
integration methods that suits your
requirements.
Data Security
 The netcash system is developed with the
same demands on security and performance
as the sites used for internet banking services
and share trading.
 Data is secured using Secure Socket Layer
(SSL) technology with up to 256bit encryption,
certified by Thawte.
 Our servers are hosted behind multiple layered
electronic firewalls to protect transactional and
banking information against unauthorized
access from third parties, loss and fraud.
Netcash (Pty) Ltd
Web Service Validation
The data validation component is available to all
our merchants as a web service which can be
integrated into your web site or management
software. The component can be used to validate;
 Bank account numbers and branch codes
 Credit Card numbers
 SA Identification numbers
This means you can validate details while you are
capturing details on you management system or
website. (Technical document available)
NetFTP Upload
If you are presently capturing your debtors’ and
creditors’ information on in-house software
packages then the relevant details can be
exported into a CSV file format from your financial
package or database. You then have two options
of uploading this data directly onto the Netcash
system
 NetFTP – Allows you to logon to your Netcash
account and select the CSV file from your PC
unique and upload it onto your Netcash account.
 Automated NetFTP – Allows you to
automatically upload the data from your
management system or software to the
Netcash servers with and HTTPS request.
(Technical document available)
Statement Downloads
We understand that submitting your transactions
for processing is only half of the process. The
results of these transactions can then be
downloaded and imported into your accounting
system using the NetFTP services. This will
enable you to reconcile the entire process.
(Technical document available)
Other Software Integration
A number of software vendors have developed
Netcash file formats to allow the CSV files to be
generated and loaded directly into your Netcash
account using one of the NetFTP services.
(Vendor list available)
-4- www.netcash.co.za
Debit Order Collections
Debit Order Mandate Storage

Client mandates can be uploaded electronically

onto the Netcash system as a backup to your
original documents.

Debit Order Processing

Processing Days - Debit Orders can be processed

on any workday, Monday to Friday, excluding
public holidays. We have two debit order services
available:

2 Day Service - You will be required to process

and authorize your debit order batch by 12pm
If you are a business, group, club or (evening) two working days prior to the requested
association that collects money from action (deduction) date. Funds are transferred to
customers, members or subscribers, then the your account on the action date

Netcash service is the most efficient, reliable
and cost effective method available
Service Features
Same Day Service - You will be required to
process and authorize your debit order batch by
10am on the action (collection) date. Funds are
transferred to your account the next working day.

With Netcash you can automatically and Credit Card Transactions – You can add and
electronically debit your clients’ accounts for your process debit orders against all Southern African
recurring and non-recurring collections as well as bank accounts, Master & Visa Credit Cards.
eliminate the ongoing expense of accepting
Unpaid Entries
payments through the traditional paper and
magtape methods. It is an effective and safe Notifications of unpaid entries are provided to you
alternative to receiving money in cash, by cheque as part of our extended services. We receive
or stop order. unpaid data information from the Banks in real
time. As these are being processed on our system
Surety Requirements
you will be notified immediately by email.
 Netcash does not require you to provide upfront
guarantees against your Debit Order Batch
value. Refer to Service Features section for
 You will receive up to 90% of your debit batch
 Internet based system
value on the day the debit orders are
 System users
processed.
 Multibank transacting
 The retained amount is released 22 working
days later.  Data validation
 Transaction notifications
Debit Order Mandate  Reports
Netcash will provide you with the required wording
for the debit order instruction forms that need to be
signed by your customers. In addition, Netcash is
the only service that will allow you to debit from
bank accounts as well as selected credit card
accounts.

Netcash (Pty) Ltd -5- www.netcash.co.za

EFT Payments
Secure electronic payments to all banks and
account types for simultaneous payment.
Service Features
The Netcash service does away with the production of
payroll cheques and cash handling, thus reducing the
merchants costs associated with such payments. The
Netcash EFT Payments service works on the same
basis as internet payments.
Why use the Netcash EFT Payments?
 User friendly interface
 Import capabilities mean one point of capture –
within your payroll/accounting package and save
you time by not having to recapture batches online
 Our pricing is generally much cheaper and safer
than writing a cheque or internet transfer.
 All transfers reflect on the beneficiaries accounts
on the same day, irrelevant of which bank they
have an account with.
 It eliminates the risk of having cash on your
premises.
Processing Options
 Capture and submit payment beneficiaries and
payments directly on the website. This is the same
as using Internet banking for payments.
 Import data with CSV file. The Netcash file format
is available on request.
 Data can be imported using Softline’s VIP or Pastel
Payroll packages. You will need to obtain the
software updates in order to have access to this
functionality.
Netcash (Pty) Ltd
Pastel Partner Payroll
Software version : 2008 Version 2a
Downloadable at : www.pastelpayroll.co.za
Pastel will be sending CD version 8.0.2.1 to all clients.
Pastel Payroll Support
011 304 4000 - support@pastelpayroll.co.za
Softline VIP
Software version : Version 2.7a
Software update : Contact your VIP Consultant to get
enhancement as it will not be sent to all VIP users, or
email info@vippayroll.co.za or Tel 012 4207000
Payment Processing
Processing Days – Payments can be processed on
any workday, Monday to Friday, excluding public
holidays. Batches can be post dated.
Same Day Value - You will be required to process and
authorize your payments by 11am on the date you
want payment made. The payment value will reflect in
the beneficiaries account on the same date.
Credit Balance – If you are processing debit orders,
you can release payments against the value of your
debit collection batch value.
Funds Transfer – If you do not have an available
balance in your Netcash account to make payments
against, you can transfer the funds to a Netcash
clearing account at the bank of your choice.
Payroll Administration Companies
If your business is involved with payroll administration
for other companies, Netcash has a tailor made
solution for you that will add value to your service
offering. Please enquire with one of our account
managers.
-6- www.netcash.co.za
Credit Card Processing
Enabling merchants to authorize, settle and
manage credit card transactions from a website.
Service Features
Netcash act as the intermediary between our merchant
and the financial institution. We offer two distinct credit
card processing services which allow our merchant’s to
process transactions at any time without an Electronic
Data Capture (EDC) terminal radio or telephone link to
the bank. All our merchant requires in terms of
infrastructure is access to the Internet. The services
are designed for ease of use for our merchant, and
cardholder security.
Why use the Netcash Terminal?
 Netcash Terminal allows you to turn your computer
into a Point of Sale credit card terminal.
 You can accept Master and Visa Cards
 No installation, programming or software is required
for this service.
 Simply log on to your Netcash account and
manually process your customer’s credit card
transaction.
 The authorization happens immediately, allowing
for real time online credit card payments to be
processed.
Netcash (Pty) Ltd
Terminal Processing
Processing Days – Transactions can be processed 24
hours a day, seven days a week.
Credit Card Vouchers - Netcash will provide the
merchant with Card Vouchers which they can use to
make an imprint of the credit card and get the
cardholder to sign. These details are entered into the
Netcash system for immediate authorization.
Card Vouchers – The card vouchers are then returned
to Netcash for processing and funds released to you.
Why use Netcash Gateway?
 Netcash Gateway enables the merchant to
seamlessly direct credit card transactions from their
web site or shopping cart to the Netcash payment
webpage.
 Your details can be presented on that page so that
the customer does not feel as if he/she is leaving
your website.
 The Netcash Gateway can be set up with no
additional programming. SSL encryption is utilized
on the Netcash gateway payment webpage insuring
that security risks are eliminated.
Gateway Processing
The merchants' web site takes the customer through
the purchase process and once the amount of the
order has been calculated a Credit Card Payment
button is pressed by the cardholder. Netcash
establishes an SSL3 secure link with the browser and
presents the next page which contains the merchants’
logo and displays the reference number, description of
the goods and the amount provided by the merchant. It
also contains fields for the cardholder to enter the
necessary card details. Once the cardholder has
completed the fields and clicked the button, the
transaction is presented on-line to the cardholders’
bank for authorization.
3 D Secure
Netcash complies with Verified by Visa and Master
Card Secure Code, which are global programmes
designed to make shopping on the Internet safer and
more secure for both consumers and merchants.
-7- www.netcash.co.za
Credit Data

Identity (ID) Number Verification

An ID Number Verification checks that a supplied ID

number is valid and verified against the supplied
name and surname as per the Department of Home
Affairs.

Consumer Trace

A consumer trace is a tracing product supplying the

latest telephone numbers, addresses and consumer
information on an individual.
Helping our merchants make informed
TransUnion Consumer Enquiry
business decisions to minimize risk and
maximize growth opportunities. A standard consumer credit enquiry showing an
individual’s personal details, address information,
Service Features
employment information, telephone history,
We have partnered with Credit Data (Pty) Ltd, to judgements, notices, notarial bonds, defaults and
provide our merchants with access to data from a enquiry history from the TransUnion credit bureau.
variety of the major credit bureaus and providers in a
Experian Consumer Enquiry
single location. These sources include TransUnion,
Experian, CIPRO and the deeds office. With the use of
A standard consumer credit enquiry showing an
the latest technology, our merchants have access to a
individual’s personal details, address information,
wide range of reports via their Netcash account. We
employment information, telephone history, judgments,
are constantly developing new and unique products
notices, notarial bonds, defaults and enquiry history
based on market needs. The main categories of
from the Experian credit bureau.
products we offer are;

 Consumer products Combination Consumer Enquiry

 Commercial products The Combination Consumer Enquiry offers the

 Deeds searches information from both of the above reports (TransUnion
and Experian Consumer Enquiry) in a single report
 Employment Screening
side by side in simple layout.

Business Enquiry

The business identification is displayed (business

name, start date, industry, business function, phone
number, fax number, VAT number, physical and postal
address), name history, registration details as per the
registrar of companies, member’s break down, civil
court records, default data, and notorial bond
information.

Netcash (Pty) Ltd -8- www.netcash.co.za

Netcash Pricing
Debit Collections
One account – Multiple services
Maximum value Transactions Cost
0 – 250 R 2.20
Introduction
251 – 500 R 2.10
 We have a tiered pricing structure for various 501 – 1000 R 2.05
transaction volumes and values processed per 1001 – 2500 R 2.00
month. 2501 – 5000 R 1.95
5001 – 7500 R 1.90
 If your requirements change, or you start doing 7501 – 10000 R 1.80
higher volumes of transactions, we will adjust 10000 or higher – Pricing available on request
the pricing structure to suit those needs and
The pricing above is for the 2 Day Debit service. We
save you further costs.
have a SAME Day service available at R2.90 per
 We have kept our pricing structure simple with transaction.
no hidden or arbitrary charges.
Re-direct fee - R 2.50 will be charged if an account has
 These prices are quoted as a guide. Should you closed and we re-direct the debit to the new account.
have specific requirements please do not Unpaid transaction - R2.80 for each debit order
hesitate to contact us. transaction returned as unpaid by the bank.

All prices exclude VAT. Minimum batch fee - R10.00 will be charged if the
multiple of the transaction fees are less than the
Netcash Account minimum batch fee.

NAEDOS – Non authenticated early debit order system

Account setup fee R425 - This is a once off charge.
This fee includes the client take on if you already Transaction fee R 6.00
Tracking fee R 2.50
process transactions with another service provider.
Unsuccessful R 2.80
Monthly service fee R160 - The monthly service fee Dispute R 10.00
will give you access to all the Netcash services Credit Card Processing
outlined in this proposal.
A processing charge of R1.00 per transaction and the
commission based on transaction values.
Price comparison – If you are using any of these
Monthly Value Commission
services with another service provider we will gladly
R 25 000 5.00%
do a price comparison for you.
R 50 000 4.75%
R 75 000 4.50%
EFT Payments
R 100 000 4.25%
Transactions Cost R 150 000 4.00%
0 – 50 R 3.00 R 200 000 3.75%
51 – 100 R 2.95 R 250 000 3.50%
101 – 250 R 2.90 Higher value – Pricing available on request
251 – 500 R 2.85
Credit Data
501 – 750 R 2.80
751 – 1000 R 2.75 Identify Verification R 5.00
1001 – 2500 R 2.70 Consumer Trace R 5.00
2501 – 5000 R 2.65 TransUnion Consumer Report R 17.50
5001 or higher – Pricing available on request Experian Consumer Report R 17.50
Combination Report R 32.00
Business Enquiry R 118.00

Netcash (Pty) Ltd -9- www.netcash.co.za

Company Details

Netcash (Pty) Ltd Morne Nortier

www.netcash.co.za
morne@netcash.co.za

Tel : 0861 338-338

Registration number 2001/019308/07 Direct : 021 521-5214

VAT Registration 4620213522 Fax : 086 624 5181

Postal address

PO Box 50354

West Beach, 7449

Registered as a Systems Operator and Third Party Registered offices

Payments Provider

Registration number SO001051 303 Ashwood Towers, Parklands Main Road

Registration number 037/2009

Netcash (Pty) Ltd - 10 -

www.netcash.co.za