Annexure

Basic question
1. Name :

2. Gender
o Male
o Female
o Other

3. Age

o Less than 18
o 19-25
o 26-35
o 36-45
o 46-55

4. Qualification

o 10 th pass
o 12 Th pass
o Graduate
o Post graduate
o Other

In – depth analyitcal question

5. Do you have any kind of insurance ?

o Yes
o No

6. Which kind of insurance do you have ?

o Life insurance
o Motor insurance
o Health insurance
o Travel insurance
o Property insurance

7. Which way would you prefer while buying a insurance ?

 o Agent
o Directly from a company
o Internet
o Other

8. From which source did u purchased this insurance?

o online
o Through an agent
o Advertisement
o Sponsorship

9. Was information technology of any use to while purchasing the insurance ?

if yes then in what manner?

o Yes it helped me find a best company

o Information technology helped me get details about insurance easily
o Saved time
o No use

10. Which feature of information technology in case of insurance attracted you

the most ?

o Has made thing simple

o Quick customer service
o Clear queries easily
o Get reminders to pay premium on due date

11. In what way do u make the use of information technology when it come to
insurance ?

o Pay premium online

o Clear quarries my mail
o Contact the insurance company without going to him
o No use

12. Has information technology help you in a case of paying premiums ?

o Yes I can pay premiums online

o I don’t need to record my payments as it automatically gets recorded
o Reminds me every month about paying my premiums
o Not very helpful
13. Since when have you been using information technology as a source in case
of insurance ?

o Before getting the insurance

o After getting the insurance
o Didn’t use it at all

14. According to you how was the impact of using information technology ?

o Positive
o Negative
o No impact

15. Would you suggest other to use information technology before buying any
insurance ?

o Yes
o No
o Maybe

16. Do you think using information technology has helpful to you ?

o Yes
o No
o May be
o Not at all

17. Which type of IT module do you use in your insurance ?

o New business module (N B Module)

o Cash counter module
o Policy servicing module
o Claim module

18. Which feature of policy management system do you find best ?

o User configured screens

o Provision for question
o Policy production ( including printing)
 o Renewals
o Endorsements
o Coinsurance

19. According to you which media is more informative to buy insurance ?

o Print media
o Social media
o Outdoor
o Visual media

20. Would you like to give any suggestions to the insurance companies in case of
information technology sector ?