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WRITTEN

COMMUNICATION
TOPIC 2
LETTER WRITING
GROUP 2
1) JESSIECA THOMAS
2) AHMAD SIDI
3) NORAINI SALLEH
4) MIUN GALAU
5) MARIAM MOHD KAMAL
6) SALAMIAH BUJANG
7) MARY ANIS
How To Write The Introduction

How To Write The Body Of The Letter

The Formal Letter


How To Write The Introduction
How To Write The Introduction

• The introduction is the first part of you


letter.
• It includes everything from the letterhead
to the first paragraph.
How To Write The Introduction
1. The Letterhead or Return Address
2. The Inside Address
3. Attention Line
4. Salutations
5. Subject Line
How To Write The Introduction
1. The Letterhead or Return Address

a) Sender’s name
b) Address
c) Phone
d) Fax
e) Email
How To Write The Introduction
2. The Inside Address

a) Recipient’s name and position


b) Organization’s name
c) Mailing address
How To Write The Introduction
3. Attention Line
To communicate with the right person to get
things done.
E.g “The Personnel Manager” or a person
E.g “Mr. Zamarul Hisham”
How To Write The Introduction
4. Salutations
The polite offer to person before we start
conversing with him or her.
E.g “Dear Sir”, “Dear Datuk”, “Dear Tan Sri”
How To Write The Introduction
5. Subject Line
A concise and precise phrase used to
describe our business with the recipient.
E.g “Re: Complaint Over vacuum Cleaner
Model xxx231”.
All these thing can be written on the left or
the right depending on the actual format
you adopt.
How To Write The Body Of The
Letter
How To Write The Body Of The
Letter
1. Introduction
2. Middle
3. Conclusion
How To Write The Body Of The
Letter
1. Introduction
a) Why
Example:
a) Responding to an advertisement
b) Following up on a previous meeting or
conversation
c) Answering to a complaint
How To Write The Body Of The
Letter
b) What
What you would like the recipient to do.
How To Write The Body Of The
Letter
2. Middle
Supports that idea by giving it more
detail and justification.
How To Write The Body Of The
Letter
3. Conclusion
b) Express your gratitude to your recipient
c) Add a salutary close, e.g: Yours
Sincerely, Sincerely, Yours truly
d) Sign your name and end it with your
name and position if you are writing for
an organization
The Formal Letter
The Formal Letter
• Sent in the official capacity
• For job, lodge formal complaints
• Acting as part at the organization
The Formal Letter
Part of Formal Letters
2. Letterhead
3. Address
4. Date
5. Recipient’s address
6. Salutation
7. Subject line
8. Introduction
9. Middle body
10. Ending
11. Sender’s name
The Formal Letter
Letterhead
a) Name
b) Address
c) Contact number
d) Fax number
e) E-mail address
f) Logo
Letterhead or Return Address
KAJANG PLASTICS SDN. BHD.
JALAN REKO
43000 KAJANG SELANGOR D.E.
Tel:03-87632070
Fax:03-87302071
Email: plastics@kajang.com.my
The Formal Letter
Date

May 24, 2003


The Formal Letter
Recipient’s address
b) The recipient’s name and positions
c) The organization’s name
d) The organization’s complete mailing
address
Recipient’s address
Mr. Arumugam Narayanan
General Manager
Jenderam Hypermarkets Group Sdn. Bhd.
566 jalan Durian hutan
45000 Jenderam
Selangor D.E.
The Formal Letter
Salutation
a) Address people appropriately

Dear Sir,
The Formal Letter
Subject line
a) Use a concise and precise phrase used
to describe our business with the recipient.

Re: Required product details


The Formal Letter
Introduction
a) Responding to an advertisement
b) Following up on a previous meeting or
conversation
c) Answering to a complaint
It was a pleasure talking to you on Monday. As promised, I
have compiled a folder of information about my company as well
as samples of our work. I think the package comprehensively
sums up what we do.
The Formal Letter
Middle body
Supports that idea by giving it more detail
and justification.
c) To place arguments
d) To place ilestrations
e) To place reasons
f) Phrase (long short)
The Formal Letter
Ending
b) Closing salutations
c) Sender’s name
d) Position

Sincerely,

Adiputro Sostrowongso
Sales Manager

Sample Of Formal Letter


THE END

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