EXECUTIVE SUMMARY

Welfare of employee and his family members is an effective advertising

and also a method of buying the gratitude and loyalty of employees.
Employee welfare is a comprehensive term including various services,
benefits and facilities offered by the employer.
The basic purpose of labour welfare is to enrich the life of employees and
keep them happy and contented. Welfare facilities enable workers to have a
richer and more satisfying life. It raises the standard of living of workers by
indirectly reducing the burden on their pocket.
Welfare means improving, faring or doing well. It is a comprehensive
term, and refers to the physical, mental, moral and emotional well-being of
an individual. Further, the term welfare is a relative concept, relative in time
and space. It therefore, varies from time to time, region to region and from
country to country.
Labour welfare is an important aspect in every organization with some
added incentives which enable the workers to lead a decent life. There are
several agencies involved in the labour welfare work namely the central
government, employer’s trade union and other social service organization.
Welfare services may broadly be classified into two categories:-
1) Intramural
2) Extramural

In order to get the best out of a worker in the matter of production,

working condition is required to be improved to large extent. The work place
should provide reasonable amenities for the worker’s essential need.
Today various medical services like hospital, clinical and dispensary
facilities are provided by organizations not only to the employees but also to
their family members. Normally welfare and recreational benefits includes
canteens, housing, transportation, education etc.
Some large organizations set up welfare organizations with a view to
provide all types of welfare facilities at one centre and appointed welfare
benefits continuously and effectively to all employees fairly.

1
 W.C.L. Nagpur area has recognized that welfare of employees by
improving their quality of life and their family’s well being in general will help
thrust to the objectives of W.C.L. directly and indirectly thereby increasing
and improving production and productivity. This task is carried on ceaselessly
by involving employees, workers, representatives and management
representative.
W.C.L. is spending lots of money on the employee welfare. Welfare
facilities provided by this organization are unique for all the employees. The
only difference is that the top level officers receive some additional facilities
along with routine one.
With the help of the project an attempt is made to study the welfare
measures provided to employees, what is the procedure, time required for
sanctioning welfare facilities and such other basic policies of the organization.
The study is based on the information collected from respondents
through questionnaire. The data analyzed is presented in the form of graph
and on the basis of that conclusions are made. At last the required
suggestions are given.
After analyzing the data it is found that the employees are satisfied with
the welfare facilities provided to them by the area office W.C.L.

CHAPTER- 1

2
 INTRODUCTION

Labour welfare:-
Labour welfare work aims at providing such service facilities and
amenities which enable the workers employed in an organization to perform
their work in healthy congenial surrounding conductive to good health and
high morale.
Labour welfare is a comprehensive term including various services,
benefits and facilities offered by the employer. Through such generous fringe
benefits the employer makes life worth living for employees. The welfare
amenities are extended in additional to normal wages and other economic
rewards available to employees as per the legal provisions.
Welfare measures may also be provided by the government, trade unions
and non-government agencies in addition to the employer. “International
Labour Organization efforts to make life worth living for workers” According
to the Oxford dictionary “Welfare is fundamentally an attitude of mind on the
part of management influencing the method by which management activities
are undertaken.

Objectives of labour welfare activities:-

Following are the objectives of the voluntary labour welfare services by
employer-
1) To win over employees loyalty and increase their morale.
2) To develop efficiency and productivity among workers.
3) To reduce of threat of future government intervention.
4) To make recruitment more effective.
5) To earn goodwill and enhance public image.
6) To build up stable labour force to reduce labour turnover and
absenteeism.

3
Importance of labour welfare activities:-
Labour welfare in India has a special significance as the constitution
provides for the promotion of welfare of the labour for human conditions of
work and securing to all workers.
The various welfare measures provided by the employee will have
immediate impact on the health, physical and mental efficiency, alertness,
morale and overall efficiency of the workers and thereby contributing to the
highest productivity.
Social security measure provided by employer will act as a protection to
the workers. Labour welfare means activities designed for the promotion of
the economic, social and cultural well being of the employees. Labour welfare
includes both statutory as well as non-statutory activities undertaken by the
employers, trade unions and both the central and state governments for the
physical and mental development of the workers.
Labour welfare enables workers to have richer and more satisfying life. It
raises the standard of living of workers by indirectly reducing the burden on
their pocket. Welfare measures improve the physical and physiological health
of the employees, which in turn enhance their efficiency and productivity.
Labour welfare promotes a sense of belongings among the workers,
preventing them from resorting to unhealthy practices like absenteeism,
lobour unrest strike, etc. welfare work improves the relations between
employees and employers. It promotes a real change of heart and a change
of outlook of the part of both the employers and employees.

Reasons for the labour welfare activities in India:-

1) Increase in efficiency of employees:
Labour welfare activities increases in efficiency of employees to work.
These facilities help in developing the feeling of dedication among
them. Due to the increase in efficiency the production and the
productivity of the enterprise increase considerably.

4
2) Helpful in reducing the state of poverty among employees:
Most of the workers in our country are unable in providing for base
necessities for themselves and to their family members. This is
because of the extreme poverty among Indian workers. Provision of
labour welfare activities plays an important role in reducing such
poverty and in providing essential amenities to the workers.
3) Establishment of Organizational peace:
Labour welfare activities help in establishing sound relations between
employees and employers. When the employees of the organization
feels that they are getting all the possible facilities and the employers
are very caring to them, then such good feeling increases enthusiasm
among employees which will establish peace in the organization.
4) Helpful in reducing the rate of absenteeism and labour
turnover:
The rate of absenteeism and labour turnover is much higher in India as
compared to that of developed countries of the world. Provision of
labour welfare activities help in reducing this because the workers feel
themselves well settled at one place.

5
 CHAPTER- 2
COMPANY PROFILE

About Coal India Limited (CIL)

Coal India Limited (CIL) is a public sector organization. It is a central
government undertaking company. Before 1973 it was a private block and
after 1973 it was considered as a government sector since its initialization
was done in this year.
Coal is the backbone of energy security of our nation and it will
continue to occupy a dominant position in the decades to come on the
energy scenario of India. CIL contributes 54 percent of coal to the energy
needs of the nation and sky is the limit of increase in the demand of coal.
Maintaining the highest growth in coal production CIL cross 400 million
tones mark in 2008-09.
Coal plays a vital role in power generation, considering this all
subsidiaries of CIL are taking hard efforts to produce required quantity of
coal. All should untidily work to fulfill the demand of power. The Vidarbha
region has abundant reserves of coal that would try to fulfill the demand.
WCL depends on land to carry out its operations.
CIL has 7-8 subsidiaries which are situated in different states of India. It
has 10 divisions which are also known as areas out of which 3 areas are
situated in Madhya Pradesh and 7 in Maharashtra. All these areas look
behind mining activities. Coal production is the important source of
energy of this organization. Presently, there 10,122 employees working in
these 10 areas.
Coal India is playing a strategic role in the economy of the country by
making domestic industry competitive at global level. CIL has been
providing 50% to 60% cheaper coal in comparison to international
market to power plants. Total requirements of thermal power plants are
met by three different modes - Coal India, Captive Coal Blocks and Import.
India stands third in the world in the production of coal.

• Highest production of coal in India is in Jharkhand.

6
• In India, Thermal Coal Sector uses the maximum coal.
• Coal India Limited (CIL) has 83% of partnership in world in the
production of coal.
• In India, Singrauli.Co.Company.Ltd (M.P) is the oldest coal
producing Government Company.
• Coal India itself decides the coal rate produced by Coal India
Limited.
• In India, 70% of electricity is produced with the help of coal.
• 13% of coal in the world is produced by the underground coal
mines.
• India’s oldest coal area is Raniganj.
• CIL operates 86 coal mines in Central India, feeds Power Stations
located in the states of Maharashtra, Madhya Pradesh, Gujarat,
Utter Pradesh and Haryana apart from many of the coal based
industries.

HISTORY OF CIL:
1971/73: Nationalization of coal mines in India.
1973 : Centralization of Coal Mines Authority Limited (CMAL) in
three divisions East, West and Central.
1974 : Centralization of holding company coal India limited (CIL)
six supporting companies. In west Western coalfield
limited (WCL) was established which has its coal areas in
Maharashtra, Madhya Pradesh & Orissa.
1986 : Reorganization of coal companies under coal India limited.
Thereafter coal mines of WCL in Madhya Pradesh (except
Chindwara and Baitul Distt) and Orissa were considered in
the supporting company South Eastern Coalfield Limited
(SECL). Therefore, the coal areas of WCL were
decreased and remained only in Maharashtra and in some
parts of Madhya Pradesh.
2007 : WCL has increased the production of coal from 21 million
tonnes in 1985-86 to 43.51 million tonnes in 2007-08.

7
 2007 : Indian government declared WCL as a MINIRATNA
Company.
2008 : Coal production, off take, productivity, sales realization and
turnover during the year reached a new peak the highest
ever in the history of the company.

Concerted progress in rationalizing manpower has resulted in reduction

of manpower by 1439 between 2006-07 and 2007-08 inspite of production
growth of 0.300 mt. during the same period.

Coal India Limited

Public sector undertaking

Type
Government-owned
Founded 1975
Headquarters Kolkata, West Bengal
Key people Partha S Bhattacharyya, Chairman
Industry Coal and lignite
Coal net income = ▲INR 85.16 billion (2006)
Products
(USD 2.15 billion)
Employees 492000 (2006)
Website coalindia.nic.in

Coal India Limited (CIL) is a public sector undertaking of the Indian

Government. It is the world's largest coal miner [1]. It is owned entirely by
the Union Government, under the administrative control of the Ministry of
Coal. It is involved in coal mining and production industry.

Coal India Limited was formed in 1975 as a holding company with five
subsidiaries:

 Bharat Coking Coal Limited (BCCL) (Dhanbad, Jharkhand)

 Central Coalfields Limited (CCL) (Ranchi, Jharkhand)

 Western Coalfields Limited (WCL) www.westerncoal.gov.in(Nagpur

region)

 Eastern Coalfields Limited (ECL) (Asansol, West Bengal)

 Central Mine Planning and Design Institute Limited (CMPDIL) (Nagpur)

8
Several years later, three more subsidiaries were added:

 Mahanadi Coalfields Limited (MCL) (Raulkela)

 South Eastern Coalfields Limited (SECL) (Bilaspur)

 North Eastern Coalfields Limited (NECL) (directly under control of coal

India limited)

 Northern Coalfields Limited, Singrauli (NCL,Singrauli)

Coal India Ltd (CIL) will extract coal from 18 abandoned underground mines
owned by three of its subsidiaries in partnership with private players.
Underground mining would be revived in 6 abandoned mines of Eastern
Coalfields, 8 mines of Bharat Coking Coal, and 4 mines of Central Coalfields.
These 18 mines have an approximate reserve of 1,647 million tonnes of coal.
CIL contributes around 85% of coal production in India; it is the largest
company in the World in terms of coal production. Employs nearly 4.25 Lakh
persons and is the largest corporate employer in the country. It is one of the
largest Companies in the country, turnover being around Rs. 386.31 billion in
2007-08. It is one of the largest tax payers (Corporate Tax Rs.35.75 billion) in
2007-08 and has paid Dividend of Rs17.054 Billion to the Govt. of India in
2007-08.

Mission of coal India

“The mission of coal India limited is to produce and market, the planned
quality of coal and coal products efficiently and economically, with due
regard to safety, conservation and quality.”

ABOUT WESTERN COALFIELD LIMITED (WCL)

Western Coalfields Limited (WCL) is one of the eight Subsidiary Companies of
Coal India Limited (CIL) which is under administrative control of Ministry of
Coal. The Company incorporated under the Companies Act, 1956 has its
registered office at Coal Estate, Civil Lines, Nagpur–440001.

9
The Company has contributed about 9.5% of the national coal production
during 2007-08. It has mining operation spread over the states of
Maharashtra (in Nagpur, Chandrapur & Yeotmal Districts) and Madhya
Pradesh (in Betul and Chhindawara Districts).
The Company is a major source of supplies of coal to the industries located in
Western India in the States of Maharashtra, Madhya Pradesh, Gujrat and also
in Southern India in the States of Andhra Pradesh, Tamil Nadu, Karnataka and
Kerala. A large numbers of Power Houses under Maharashtra, Madhya
Pradesh, Gujrat, Karnataka, Punjab and Uttar Pradesh - Electricity Boards are
major consumers of its coal along with cement, steel, chemical, fertilizer,
paper and brick Industries in these states.

WCL as the highest corporate tax payer of Vidarbha region has contributed to
the state exchequer during 2008-09 approx. Rs. 897 crores by way of royalty
and taxes and approx. Rs. 438 crores as corporate tax.
WCL a MINIRATNA Company (Government of India) Nagpur based subsidiary
of Navratna Public Sector Undertaking- Coal India Limited, has posted a hefty
profit of Rs. 516.12 crores on equity base of Rs. 297.10 crores as per audited
accounts for the year ended 31st March 2009.

WCL has retained its flagship status among 7 coal producing subsidiaries of
coal India limited by recording highest percentage of achievement against
target in OB removal, coal off-take and 2nd highest in coal production.

WCL received the award and gold medal for best corporate performance on
8th October 2009.

WCL is one of the subsidiaries of coal India limited (CIL).

Tree plantation on yearly basis is being undertaken in and around the mines
as per the availability of land and on the reclaimed site and dead OB dumps.
The plantation plays very important role in improving the environment

10
around the villages in the vicinity of mines. Species of plants planted are
teak, siwan, sisoo, casia, awala, imli, jamoon etc.

The pride of place Miniratna WCL occupies in coal India is because this
company has the finest of workers, supervisors and executives ever ready to
respond and race ahead of others in achieving the desired goal. No challenge
is insurmountable and no target is too high for such a team.

WCL formally launched on 24th March 2008, Forward e-Auction scheme under
the new coal distribution policy of government of India. The objective of the
scheme, introduced for the first time in the country, is to help genuine
industrial consumers under power and other sectors that can source a part of
their requirement through this mode.

After achieving the target of 1.11million tonnes additional coal is produced in

the year 2007-08. With workers sweat and toil & commitment towards
progress, WCL team has to its credit the best ever performance in the history
of the company during this year- highest coal production, coal supplies to the
consumers, productivity and turnover, thereby earning estimated net profit
before tax of Rs.1176 crores substantially higher than the budgeted Rs.676
crores and last year’s Rs.1054 crores. The company is the highest corporate
taxpayer in the in Vidarbha region.

The future plan of the company is to maintain its present level of production
and increase it to 45 million tonnes by:
1. Opening new mines
2. Mechanization, introduction of new technology suitable to the
conditions to increase capacity of existing, ongoing and future
projects.
3. Improving efficiency of operations.

In addition to 26 ongoing and future projects (22OC & 4UG), 34 more

projects, (24OC & 10UG) are planned to be started in coming years. Of

11
 these 34 projects 4 are already approved, 12 have been formulated
and remaining 18 are yet to be formulated.

Events celebrated:
Every year WCL’s Jankar Women’s club celebrates International Women’s
day. On this occasion all the members of this club help poor and needy by
providing food, clothes, fruits and games & rides to small children. They also
help handicapped people.
Sports competition, summer camps for children, blood donation
camps, health check up camps, seminars on safety, scholarships to
talented students, independence day, republic day, worker’s day, nurses day,
environment week, mining events, Hindi rajbhasha week etc. are celebrated.

WCL AT A GLANCE:
Coal Mines (01.04.08)
Coal washries
Manpower (01.04.08)
Productivity (2007-08)
Off take (2007-08)
Output per man shift (2007-08)
Gross Turnover (business)
Clear profit
Capital investment (2007-08)
Royalty & Tax to government
Corporate Tax Payment
Annual investment
- 84(37OC, 42UG, 5MIXED)
- 1
- 64,199
- 43.51 million tonnes
- 44.90 million tonnes
- 2.52 tonnes
- 5681 crores
- 930 crores
- 2846 crores
- 757 crores
- 509 crores
- approx. 176 crores

12
 LAST FIVE YEARS OF WCL

YEARS 03-04 04-05 05-06 06-07 07-08 08-09

Coal Production 39.53 41.41 43.20 43.21 43.51 43.03

(million tones)

Off take 39.20 40.32 41.75 42.17 44.90 44.98

(million tones)

Turnover business 3882 4505 4986 5012 5681 -

(in crores)

Clear profit 744 935 1447 1054 930 1047

(in crores) (budgete
d)
Corporate tax 347 424 461 608 509 -
(in crores)

Royalty and tax 523 572 620 620 758 -

payment
(in crores)

ABOUT NAGPUR AREA OFFICE WCL

Nagpur area is one of the total 10(ten) areas of WCL. WCL Nagpur Area lies in
Nagpur district which is located in north side of Nagpur city. It has 9
underground (UG) mines and 2 opencast (OC) mines, located in the five sub-
areas i.e. Kamptee, Silewara, Pipla, Saoner and Gondegaon. Projects/mines of
Nagpur area are located in the three tahsils- Kamptee, Parsconi and Saoner
of Nagpur district. Area head quarter (HQ) office of Nagpur area is situated at
Jaripatka, Nagpur.
NAGPUR AREA comprises of the following projects/mines:

13
 A. ONGOING PROJECTS/MINES:
i) Pipla U/G
ii) Silewara U/G Silewara Sub-Area
iii) AB Incline U/G
iv) Saoner U/G
v) Patansaongi U/G Saoner Sub-Area
vi) Kamptee UG Conversion
to OC Kamptee Sub-Area
vii) Inder U/G
viii) Gondegaon OC Gondegaon Sub-Area

B. NEW PROJECTS:
i) Adasa U/G of Saoner Sub-Area
ii) Bhanegaon O/C of Silewara Sub-Area
iii) Singhori O/C of Silewara Sub-Area
iv) Kamptee U/G to O/C (Expansion) of Kamptee Sub-Area
v) Inder U/G to O/C of Kamptee Sub-Area
vi) Gondegaon O/C (Extension) of Gondegaon Sub-Area

Presently there are 250 employees working in Nagpur area office of WCL.
In June 2007, Government has granted status of MINIRATNA to the company
and now the motto of the company is to achieve the status of a NAVRATNA
company in the days to come. In order to achieve this goal, the company has
to put in their best efforts and work as one cohesive unit with focused
attention on:-
1) Sound corporate Governance
2) Timely completion of new projects and advance planning for opening
new mines.
3) Efficient utilization of all available resources with more trust on human
resource, the most precious one.
4) High priority to consumer satisfaction.
5) Economizing cost and Maximizing profitability as a true commercial
organization.

14
 6) Achieving high standards of safety of men, material and vital
installations.
7) Diversification of activities and exploring new avenues as business
strategy in the form of joint ventures etc.
The first quarter of 2008 had been of glorious achievements
where targets were surpassed and performance of the company in terms of
achievements against assigned targets was highest among all subsidiaries of
Coal India. The credit of this, undoubtedly, goes to each one in WCL family.
(Workers, staff, officers, trade union leaders and directors) who are providing
sound corporate governance in achieving the organizational goal.
There are 11 major departments in area office named as:
1) Finance department
2) Sales and Marketing department
3) Personnel department
4) Mining department
5) Material management department
6) Excavation department
7) Civil department
8) E & M department (Electrical & Mechanical)
9) Planning department
10) Training department
11) Security department
Out of all these departments mining is the main department of this
organization. Beside these there are also many minor departments.
The main and basic facilities provided to the employees of area office
are: - medical, housing, education, community development, etc.
MISSION
The mission of the company is to become a “NAVRATNA” company by
achieving its target goal.

CHAPTER- 3
WELFARE FACILITY PROVIDED TO THE EMPLOYEES

15
 IN NAGPUR AREA OFFICE OF WCL

Welfare services may broadly be classified into two categories:

1) Intramental Activities: - which are provided within
the establishment such as toilets, rest centers,
canteen, uniforms etc.
2) Extramental activities:- which are undertaken
outside the establishment such as family planning,
child welfare, co-operative stores credit societies,
vocational guidance, holiday, home leave, travel
facilities.
Intramural activities:-
Drinking water
Toilets
Washing and Bathing facilities
Rest shelters
Uniform and protective clothing
Recreation facilities
Canteen

Extramural activities:-
Housing
Education facilities
Maternity benefits
Transportation
Sport facilities
Vocational Training
Holiday home
Social insurance

Labour welfare work may also be divided into categories:-

1. Statutory welfare facilities:
Washing facilities

16
 Consumer co-operative store
Education
Housing
Transportation
Recreation
Canteen, Lunchroom facilities
Restroom facilities
Clothing facilities
2. Non-statutory labour welfare facilities:
Uniform
Safety helmet
Driving helmet
Sweaters
Raincoats
Marriage loan facilities
Bonus
Welfare fund
Credit society
Leave provision

The welfare board at corporate level consisting of equal

representatives of the workman and management, has been planning,
supervising, monitoring and evaluating various measures. Similarly,
area welfare committee has been functioning in the areas for ensuring
proper implementation of welfare activities. In every year one
welfare/improving quality of life fortnight is being celebrated. In
providing more and more welfare amenities and in their maintenance,
tremendous enthusiasm and determination is generated during this
fortnight. It is evident during this period that everybody takes special
effort to see that his contribution is recognized and does not go
unrecognized, both as an individual and as a team.
Even unit tries to be ahead of others in true and healthy
competition spirit. An atmosphere of healthy competition is evidenced
during this period.

17
Community Development & Welfare Activities:-
Mining of coal has profound impact on the communities living in the
nearby villages where the mines are established. The obvious impact of
introduction of any industrial activity in rural and tribal areas is change in
the socioeconomic profile of the area.
In the above context, Coal India, WCL and the Nagpur Area strongly
believe that the people living around are an important stake holder in the
process of mine development and for a sustainable development; they
have to be given share of the benefits of development of the mining
projects. For this specific purpose and objective, CIL has laid down a
guideline and policy for community and peripheral development.
The subsidiaries prepare annual action plans by adapting the CIL-CD
Policy for its implementation in its command area. Such activities are
normally taken up in the peripheral villages within a distance of 8km from
the mines. The key areas of the referred community development and
welfare activities, undertaken on the annual basis in the peripheral
villages around the mines are broadly as under:-
- Creation of community assets (infrastructure) like provision for
drinking water, construction of school buildings, check dams,
village roads/ linked roads and culverts, dispensary and health
center, community centers, market place etc.
- Skill development & Capacity building, like vocational training,
income generation programmes, entreurship development
programme, literacy programme, adult education etc.
- Awareness programmes and community activities like health camp,
medical aids, family planning camps, immunization camp, and eye
checkup camp etc.
- Sports and Cultural Activities
- Plantation
The beneficiaries of community development activities are normally
inhabitants living in the periphery normally within a distance of 8
km from the mine boundary or any other location as may be

18
 decided by the community development committee in consultation
with the State Government authorities.
The beneficiaries include all communities including employees of
WCL, non-employees, SC’s & ST’s and all other communities living
in the villages under consideration. Care is also taken that the
community development budget allocation covers Special
Component Plan (SCP) for benefit of the Scheduled Castes, Tribal
Sub Plan (TSP) for benefit of the tribal groups and Community
Development Plan (CDP) for benefit of the community at large. Care
is also taken to utilize at least 15% & 8% of the annual community
development allocations against SCP & TSP respectively.
The assets created under the resettlement activities will be
handed over to the Gram Panchayat / State authorities on
completion, for smooth operation and maintenance.
Medical Facilities:
a) Scheme for reimbursement of hospitalization expenses:
The scheme is intended to provide relief to the employees in
meeting the hospitalization expenses incurred for self and/or
dependents. The benefit under the scheme is availability for
minor and major operations. The company avails all the
expenses by reimbursing the total amount paid by the employee
at the time of treatment.
b) Reimbursement of expenses of medical check-up:
The company has its own hospital which is situated in each
area. Doctors and nurses in these hospitals are appointed by
the company itself. The employees can take treatment from these
hospitals without paying any charge and they can take the medicines
from the medical stores which are in the panel of this company.
Housing Facilities:
a) Company quarters:
The company provides quarters to the employees working in
their organization. With this they get some more facilities like
drinking water, free electricity, no tax or rent for house etc.

19
 b) House rent allowances:
The area office is providing house rent allowances to the
employees who are not using the housing facility provided by the
company. Such employees stay in the house of their choice by paying
rent. For that they get HR allowance depending on their basic. These
people get some proportionate share of their basic as house rent
decided by the company.
School Bus Facility:
The children of the employees who are studying in
schools and
colleges gets school bus facility so that they can reach to
their
Destination properly.
Education facilities:
The talented students / children of the working
employees get
scholarship for their performance. The company also provides
loan for higher education. They also motivate children by
conducting competitions and by distributing prizes to them.
Funds are also given to the corporation school for the school
building and for the upliftment of the children.
Rehabilitation:
Company needs land for mines (where the coal is
present) so
the land owners are requested to hand over their land to
government and in its place company provides job to one of the family
member according to his/her qualification. Besides this they also gets
some compensation according to the government policies.
Sports and Cultural Activities:
Every year sports and other events are organized for the
enjoyment of the worker and their family members. Cultural
activities are also conducted on many occasions.
Funds for Community Development:

20
 The company provides funds for the community development
such as electricity, water supply, roads, street lights etc…
Canteen:
A good and well maintained clean canteen facility is available at
the area office premises, for the employees.
SC/ST PLANS:
Organization provides scholarship to children of employees of
SC/ST. The percentage to avail benefit is comparatively low than
the open category. Also, the organization helps the schools and
library which belongs to SC/ST’s.
Good working conditions:
The working conditions in the area office are excellent. The
environment is neat and clean. Lots of greenery is present in the
office premises such pleasant environment keeps employees fit and
fine.
Besides these major facilities there are many more facilities like
mini LTC and major LTC. Plants are distributed to the employees in
environment week; Ganesh Utsav, New Year, Independence day,
republic day etc are celebrated for the enjoyment of the employee
and his family.

Perks and allowance:

Common Perquisites:
1) Infrastructure
2) LTC Facility
3) Subsidized electricity
Domestic & Residential:
1) Domestic assistance
2) Electricity allowance
3) Fuel allowance
Education Allowance:
1) Study in schools
2) Study in colleges

21
 3) Study in UG/PG Professional Institution
4) Hostel allowance
5) Professional development allowance
Transportation Allowance
Personal allowance etc.

Welfare programmes in Area Office WCL

1) Revenue Welfare Budget
The budget proposal as per Action Plan is prepared by the Area
Welfare Committees at Area Level and submitted to Welfare Deptt. for
deliberation in the welfare board. The welfare board then examines the
proposals areawise, headwise and recommends for approval to the
chairman welfare board and Director Finance and CMD. Finally after
approval the Rev. Welfare budget is communicated to the areas for its
implementations.
2) Monitoring by the welfare board
The welfare board visits the areas as per the calendar prepared to
monitor the activities of the area and see the implementation of the
budget/expenditure. The welfare board interacts with the area welfare
committees at area level.
3) 15th August Awards
The welfare board distributes the awards to the awardees on this date
every year. The proposals based on the norms prepared by the welfare
board are called from the areas. The same is compiled by welfare
department and awardees list finalized by the welfare board and
approved by the chairman welfare board and CMD and the awards are
distributed on the 15th August Independence day functions at WCL
Head quarter.

4) Welfare Fortnight Inspection

To improve the standard of living and quality of life, of employees the
welfare board has formulated norms on all welfare activities for which

22
 areawise/inter area competitions are held at company level. At the
area level the Ist phase Inter Sub Areas welfare fortnightly
competitions are held. The IInd phase inspection is conducted by the
welfare board. After the inspection the result is compiled and the
prizes are distributed at a grand function which is graced by the
Hon’ble Coal Minister.
5) Areawise Union Representation (check off system every year) in the
area welfare committee
The criteria has been prepared by the welfare board. Every year based
on the check off system figure and the manpower as on ¼ the
calculations are worked out on the basis of the approved criteria for
working out the union representation in the area welfare committee
and approved by the competent authority and circulated to areas for
nominations of members by the welfare board, for functioning of
welfare committee.
6) Community & Peripheral Development Programme
Various developmental activities for the community residing in &
around its various mining areas for the benefit of its employees, their
wards, and the local populace are undertaken. Such developmental
activities are also undertaken in the town and villages, adjoining coal
mining belt, generally within a radius of 8kms. For the benefit of
general popular. For which the budgetary provision is made at the rate
Rs.1/- per tonne of coal produced during the previous year.
While planning the activities, to be undertaken in each financial year,
requests and recommendations from village Panchyat, Local District
Authorities and Peoples Representatives are considered. The
activities undertaken include: 1) Construction of approach roads.
2) Tarring of roads. 3) Digging of Borewels. 4) Providing &
Installation of hand-pumps. 5) Cleaning of Wells. 6) Laying of Pipelines.
7) Providing and Fitting Street Lights. 8) Construction/ Installation of
Water Tanks. 9) Construction of additional rooms in existing school
building. 10) Providing school furniture and other Lab. Items. 11)
Providing books, almirah etc. for libraries. 12) Construction of check
dams. 13) Construction of Community Centers. 14) Village sports. 15)

23
 Medical camps. 16) Construction of Cremation Place/Sheds. 17)
Assistance to various social organization/NGO’s for the development of
physically/mentally handicapped persons, cultural/sports activities etc.
The implementations of these activities are monitored by the area
welfare committee at area level and welfare board at the company
level.

7) Sports and Cultural Activities

The welfare board monitors the activities of sports and cultural
activities of all the areas. The function of sports & cultural activities are
held on the behalf of the welfare board in each areas. The welfare
board monitors the activities of sports and cultural activities of all the
areas.

Western Coalfield Limited Nagpur Welfare Budget

(Rs. In lakhs)
PARTICULARS 04-05 06-07 08-09
School and Education 27 30 22
Medical Services 270 345 544
Resi/ Welfare/ Colony Roads 195 206 472
Sports/Recreation/Culture: 11 15 30
Mahila Mandal 1 1 1
Other Expenses 5 6 15
SC/ST Plans 18 56 38
Water Supply 72 70 105
Community Development 16 33 61
Special Sanction/Welfare Board 75 28 -

GRAND TOTAL 690 790 1288

CHAPTER- 4
RESEARCH METHODOLOGY

AN INTRODUCTION:
Research is the process of systematic and in-depth study or search for any
particular topic, subject or area of investigation, backed by collection,

24
compilation, presentation and interpretation of relevant details or data.
Research methodology is a way to systematically solve the research problem.
It may be understood as a science of studying how research is done
scientifically.
Research may develop hypothesis and test it. In it we study the various
steps that are generally adopted by the researcher in studying his research
problem along with the logic behind them.
Research must be based on fact observable data forms a sound basis for
research inductive investigation lead better support to research finding for
analyzing facts a scientific methodology of analysis must be developed and
result interpreted logically.
It is necessary for the researcher to know not only the research method
or techniques but also the methodology. Thus, when we talk of research
methodology we not only talk of the research methods but also consider the
logic behind the methods we use in the context of our research study and
explain why we are using a particular method or technique and why we are
not using others so that research results are capable of being evaluated
either by the researcher himself or by others.
Research problems would result in certain conclusions by means of logical
analysis which the decision-maker may use for his action or solution.

OBJECTIVES OF STUDY:
1) To study the welfare facilities provided to employees by Nagpur Area
Office WCL.
2) To study how the organization motivate the employees by identifying
and satisfying their unsatisfied needs.

25
3) To know which special facilities are provided to reserved class
categories like SC, ST, OBC etc.. by the organization.

HYPOTHESIS:
Employees of Nagpur area office WCL are found to be satisfied with the
welfare facilities provided by their organization.

RESEARCH PROCESS:
In research process, the first and foremost step is selecting and defining a
research problem. A researcher should at first find the problem. Then he
should formulate it so that it becomes susceptible to research. For a
systematic presentation, the process of research may be classified under
three stages- primary stage, secondary stage, and the tertiary stage.
The primary stage includes:-
i) Observation
ii) Interest
iii) Formulating research problem
iv) Documentation
v) Preparation of a bibliography &
vi) Research design

The secondary stage includes:-

i) Project planning
ii) Data collection
iii) Analysis of data
iv) Testing of hypothesis
v) Interpretation
vi) Questionnaire preparation

The tertiary stage includes:-

i) Report writing
ii) Observation, suggestions, and conclusions.
iii) Preparation of a bibliography

26
OBSERVATION
Research starts with observation, which leads to curiosity to learn
more
about what has been observed. While observation leads to research
the
research results in elaborate observations and conclusions; or even
further research.
The observation method is widely used mainly because of its
simplicity, usefulness in the framing of hypothesis, its accuracy; the
possibility of getting convincing results, the possibility of the test of
validity etc. to be precise, observation tends to be the basic of any
research.

INTEREST
The observation of certain occurrences creates an interest and
inquisitiveness in the mind of the research to study it future. This is the
basis of interest to study the subject matter of observation. The
interest is the guiding force behind any research.

FORMULATING RESEARCH PROBLEM

The research problem undertaken for study must be carefully
selected. The problem must be defined thoroughly and should be framed
into meaningful terms from the analytical point of view. The area of
working must be decided.
I have defined my problem as “To study the welfare facilities
provided to employees by Nagpur Area Office WCL. I had got the
information from the HOD of HR department and from some of the
employees.
Industrial progress largely depend on committee labour force the
benefits which go under this nomenclature are of great importance to
the employee and which he is enable to secure by himself. The scheme

27
of labour welfare may be regarded as a wise investment which should on
usually does brings profitable return in the form of greater efficiency.
Thus we can say that welfare facilities are the base of effective and
efficient working of the employees in the organization in my opinion
welfare has a great importance in the organization.

DOCUMENTATION
The documentary source is an important source of information for a
researcher. A document is any thing in writing a record, files or diaries,
published or unpublished- which can be extracted and used in research.
It is a very valuable source of information for a research. Documentation
is the process of collecting & extracting the documents which are
relevant to research.

RESEARCH DESIGN
After formulating the problem the research design has to be
prepared. Preparation of research design involves selection of means of
obtaining information, time available for research and selection of
method of tabulation & presentation of data.
The research of my project is descriptive study. I have obtained
information by the HOD of the HR Department and some of the
employees of the organization & also from annual reports of company,
newspapers, magazines and websites.

PROJECT PLANNING
Project planning is the first step in actually conducting & directing a
research project. It is one of the most important tasks of a researcher.
This includes formulation of the research objectives & goals and
determining ways of achieving them.

DATA COLLECTION
Data collection is one of the most important aspects of research. For
the success of any project accurate data is very important and

28
necessary. The information collected through research methodology
must be accurate and relevant.
The data collection method can be classified into two methods:-
- Primary Data
- Secondary Data
- Primary Data:
Data collected by a researcher is known as primary data. It is
collected by a person for his own use obtained from findings. This is
considered as first hand information. This is that data which is
collected by us to meet our own specific purpose. The data is
collected by the means of questionnaire filled in by the employees
at different posts of Nagpur area office. This method of data
collection is very popular particularly in big organizations.
THE RESEARCH APPROACH:
Survey Method
THE RESEARCH INSTRUMENT:
Questionnaire
THE RESPONDENTS:
The employees of the organization.

- Secondary Data:
Secondary data means data that are already available ie, they refer
to data which has already been collected and analyzed by some
one else. This type of data information can also be used by the
researcher for his use as second hand information sources through
which secondary data can be collected.
Secondary data may either be published data or unpublished data.
Published data used here is from:-
i) Magazines
ii) Annual reports of the company
iii) Newspapers etc.
The sources of unpublished data are diaries, letters, unpublished
internal records made available by staff members etc.

29
 Thus, the primary source of data collection was the interview and
questionnaire methods. The secondary data was collected through
magazines, annual reports of the company, internal records of the
organization and through websites.

ANALYSIS OF DATA
Once the collection of data is complete, it should be analyzed and
processed through classification tabulation etc in accordance with
the subject matter. A careful planning of the analytical framework
should therefore be done by the researcher. Data analysis is carried
out by arranging the data received by the employees in an excel
sheet. This data is then converted into graphical forms. Pie charts
have also been used for the tabulation and interpretation of data
collected.

HYPOTHESIS TESTING
After analyzing the data hypothesis testing is done. It will result in
either accepting the hypothesis or rejecting it.

INTERPRETATION
After testing the hypothesis the researcher comes out with his
conclusions. The explanation of theory can also be considered as
interpretation.

QUESTIONNAIRE PREPARATION
The basic requisite of any research study is the appropriate data
which can be collected with the help of a schedule or a
questionnaire. With the help of questionnaire it is easy to determine
the satisfaction level of so many employees in the organization.

SAMPLING SIZE
The sampling size on which the analysis is based is 72.

30
SAMPLING TECHNIQUES
The sampling technique used for carrying out this study is RANDOM
sampling technique.

PREPARATION OF REPORT AND PRESENTATION OF

REPORT
Finally the researcher has to prepare a final report along with
conclusion and suggestions.

PREPARATION OF A BIBLIOGRAPHY
At the end of any research report a bibliography is generally
added. This is the list of books, publications, periodicals, journals,
reports, etc which are used by the researcher in connection with
the study.

CHAPTER- 5
DATA ANALYSIS AND INTERPRETATION

31
Q. 1) How many facilities provided by the company to you?

25% 25%
Canteen
Housing
Education
Medical
25% 25%

Conclusion:- Basic facilities are provided to the employees in the form of

above mentioned facilities.

Q.2) How many special facilities have you availed?

8%

2 to 5
30%
5 to 6
62% 6 and above

Conclusion:- More than six special facilities are availed by 62% employees.

32
Q.3) How many facilities are you availing on routine basis?

15% Conclusion:- all the

employees availing
1 to 5 routine welfare facility
5 to 10 60% are saying that
25%
60% 10 and above
they are availing 10
and above facilities on
routine basis rest 25
% and 15% saying
that they are availing 5 to 10 and 1 to 5 respectively.

Q.4) How many facilities are provided for education of children to employees?

Bus facility
35%
40%
School facility

Education loan
facility
25%

Conclusion:- This suggest employees are quit satisfied with the facilities
provided to them and it also help in improving their morale.

33
Q.5) Are you getting wages as per basic minimum criteria allotted by
government?

5%

20%
Yes
No
No Suggestions

75%

Conclusion:- 75% of the employees are accepted that they are getting wages
as per the basic minimum criteria allotted by government.

Q.6) How much time it will take for sanctioning special welfare facilities?

10%

40% 1 week
2 to 3 week
3 to 4 week
50%

Conclusion:-Welfare facility can those be sanctioned within a time period of 2

to 3 week making the progress. Quite easy for employees.

34
Q.7) Is there suitable ventilation and good environment in the work place?

15%
Yes

20% No

65% No
Suggestions

Q.8) Is the work place regularly cleaned?

90
80
70
60
50
40
30
20
10
0
YES NO

35
Q.9) How much are you satisfied by the procedure of availing routine welfare
facilities?

5% 5%
30%
highly satisfied
satisfied
partly satisfied
not satisfied

60%

Conclusion:- The 30% of the employees are highly satisfied, 60% are satisfied
and rest of the employees is 5% partly satisfied and 5% are not satisfied.

Q.10) How much are you satisfied by the procedure of availing special welfare
facilities?

4%
6%
highly satisfied
28% satisfied
partly satisfied
62%
not satisfied

Conclusion:- 62% employees are highly satisfied, 28% are satisfied and rest
of the employees are 6% partly satisfied and 4% are not satisfied.

36
Q.11) Kindly suggest the methods of improving or adding special welfare
facilities?

8% 17%
No improvement

early action
should be taken
proper time
should be taken
75%

Q.12) Does welfare benefits provided by the organization plays as a

motivational factor?

2%

highly agree
45% agree
53%
disagree

Conclusion:- 53% employees are highly agree that the welfare benefits
provided by the organization plays a motivational factor.

37
Q.13) Do you get medical reimbursement on time?

yes and with full

reimbursement
15%
2% yes but with
reduced
reimbursement
53% No
30%

Not applicable

Conclusion:- 53% employees agree that they gets full medical

reimbursement.

Q.14) Briefly explain the procedure of availing routine welfare facilities in

points?

5% making
25% appli,submit prof
n imme sanc
only application
is required

just an approach
70%

Conclusion:- 5% employees says that just an approach is required to avail the

routine welfare facility while 25% employees says that to make the

38
application submit the proof and the 70% employees says that only

application is required.

Q.15) Briefly explain the procedure availing the special welfare facilities in
points?

lengthy process
20%

5% not availed

apply take
75% approval n show
proof

Conclusion:- 5% of the employees of organization says that they had not

availed any special welfare facility 75% says that the procedure is apply the
approval and show proof and the other 20% says that the procedure is too
lengthy process.

39
 CHAPTER-6
OBSERVATION AND CONCLUSION

The employees of the organization are found to be satisfied with the

facilities provided to them by the company.
They still want more focus on family welfare. They want that the time
period for sanctioning special welfare facility should be reduced.
- More than 70% of the employees agree that the welfare facilities are
provided to them and they are availing special welfare facilities
according to their need.
- A neat, clean and peaceful environment of the organization helps in
maintaining satisfaction and enthusiasm to perform work among the
employees.
- The employees of the Nagpur Area Office of WCL are highly satisfied
with the routine welfare facilities which they are availing on a regular
basis.
- The routine welfare facilities are availed by each employee in the
organization by simply filling an application, without any proof and
the time required is also nominal.
- The time required for sanctioning the special welfare facilities is 2-3
week.
- The process of availing special welfare facility is very lengthy and
hence it can be availed by following simple process.

40
 CHAPTER- 7
SUGGESTIONS AND LIMITATIONS

SUGGESTIONS

1) Sanctioning time of special welfare facility should be reduced.

2) New facilities should be added to the existing ones by early action
taken by management.
3) Medical reimbursement should also be continued after the
retirement.

LIMITATIONS

1) The study does not cover the entire work for as sample size is 72.
2) The study is based on a particular class of employees i.e. Officer,
clerk etc.
3) The result depends on the answers received from respondent which
may be biased.

41
 BIBLIOGRAPHY

Sr.No Authors Year Title City of Publisher

publication
1 V.S.P.Rao 2000 Human New Delhi Excel Books
Resource
2 K.Ashwathappa 1997 Human
Resource and New Delhi Tata Mc Graw-
Personal Hill Publishing
Management Co. Ltd.
3 Company Khanan Bharti Nagpur WCL Coal
Magazines - Pragati Estate, Civil
Lines, Nagpur

Annual Reports of Organization

Internal Records of Organization

Websites:- www.westerncoal.nic.in

www.coalindia.nic.in

42
 QUESTIONNAIRE

PLEASE TICK
1) How many facilities provided by the company to you?
Canteen Housing
Education Medical

2) How many special facilities have you availed?

2 to 5 5 to 6 6 and above

3) How many facilities are you availing on routine basis?

1 to 5 5 to 10 10 and above

4) How many facilities are provided for education of children to

employees?
Bus Facilities
School Facilities
Educational loan facilities

5) Are you getting wages as per basic minimum criteria allotted by

Government?
Yes No No Suggestions

6) How much time it will take for sanctioning special welfare facility?
1-2 week 2-3 week 3-4 week

7) Is there suitable ventilation and good environment in the work place?

Yes No No Suggestions

43
8) Is the work place regularly cleaned?
Yes No

9) How much are you satisfied by the procedure of availing routine

welfare facilities?
Highly satisfied
Satisfied
Partly satisfied
Not satisfied
10) How much are you satisfied by the procedure of availing
Special welfare facilities?
Highly satisfied
Satisfied
Partly satisfied
Not satisfied

11)Kindly suggest the methods of improving or adding special

Welfare facilities?
No improvement
Early action should be taken
Proper time should be taken

12) Does welfare benefits provided by the organization plays as a

Motivational factor?
Highly agree
Agree
Do not agree

13) Do you get medical reimbursement on time?

Yes and with full reimbursement

44
 Yes but with reduced reimbursement
No reimbursement
Not applicable
14) Briefly explain the procedure of availing routine welfare facilities in
points.
Making an application, submit proof and immediate sanction.
Only application is required.
Just an approach.
15) Briefly explain the procedure availing the special welfare facilities in
points.
Lengthy process
Not availed
Apply take approval and show proof.

16) Your comment and suggestion

………………………………………………………
………………………………………………………

45