Application Lifecycle Management

Solution Implementation with SAP Solution

Manager

Solution Management
Application Lifecycle Management
SAP AG
 Disclaimer

The information in this presentation is confidential and proprietary to SAP and may not be
disclosed without the permission of SAP. This presentation is not subject to your license
agreement or any other service or subscription agreement with SAP. SAP has no obligation to
pursue any course of business outlined in this document or any related presentation, or to
develop or release any functionality mentioned therein. This document, or any related
presentation and SAP's strategy and possible future developments, products and or platforms
directions and functionality are all subject to change and may be changed by SAP at any time
for any reason without notice. The information on this document is not a commitment, promise
or legal obligation to deliver any material, code or functionality. This document is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied
warranties of merchantability, fitness for a particular purpose, or non-infringement. This
document is for informational purposes and may not be incorporated into a contract. SAP
assumes no responsibility for errors or omissions in this document, except if such damages
were caused by SAP intentionally or grossly negligent.

All forward-looking statements are subject to various risks and uncertainties that could cause
actual results to differ materially from expectations. Readers are cautioned not to place undue
reliance on these forward-looking statements, which speak only as of their dates, and they
should not be relied upon in making purchasing decisions.

© 2010 SAP AG. All rights reserved. / Page 2

 Agenda

1) Concept of Solution Implementation in SAP Solution Manager

2) ASAP Methodology

3) Walkthrough a Project Example

4) GlobalASAP Methodology

5) Summary

© 2010 SAP AG. All rights reserved. / Page 3

 Agenda

1) Concept of Solution Implementation in SAP Solution Manager

2) ASAP Methodology

3) Walkthrough a Project Example

4) GlobalASAP Methodology

5) Summary

© SAP 2010 / Page 4

 Application Lifecycle Management
An approach in six phases of ITIL application management

Upgrade Management
Solution Documentation
Comprehensive project support Central documentation of processes, system landscape,
for release transitions custom code, partner applications, …

Landscape Transformation
Management of business and IT
driven changes in SAP landscapes Require-
Solution Implementation
Discover and realize enhanced
ments
business functionality
Maintenance Management Avoid disruption of business
Management of corrective
software packages Optimize Design

Template Management
Business Process Operations Standardize configuration across
Ensure business continuity Build multiple projects
Provide Business KPIs Operate
and Test
Business process benchmarking

Technical Operations Deploy Test Management

Central monitoring & alerting infrastructure Change impact analysis
Unique End-User Experience monitoring End-to-end test management
Central administration tools

Application Incident Management Change Control Management

Integrated quality management
Integrated service desk
Synchronized transports of various components
Involvement of partners in problem resolution
Controlled and documented adjustment of business
Provide root-cause analysis for complex
processes incl. approval process
landscapes with diverse technology stacks

© SAP AG 2010. All rights reserved. / Page 5

SAP Solution Manager Overview

SAP Solution Manager is your application management platform to

manage your entire SAP solution landscape

SAP Solution Manager

• provides tools, content and best practices
for the complete life-cycle
• integrates central administration of
SAP NetWeaver to facilitate
administration tasks
• One single source of truth: contains
documentation about the system
landscape, all processes and
documentation

SAP Solution Manager: the central platform that provides the integrated
content, tools, and methodologies that you need to implement,
support , operate, and monitor your SAP solution landscape
How can you support project teams using SAP
Solution Manager for software implementation?

Project Administration and Business Blueprint via

SAP Solution Manager!

Methodical framework

Single source of
Deliverables information
Accelerators Milestones
Central BusinessServices
Blueprint
scope
BUSINESS

Business Process
Champion

Key User
Program Management

Custom Development
QUALITY MANAGEMENT

Customer System Landscape Environment

Test & Quality Team
Business
Process Operation SAP Technical Operations
Manage your team organization!
IT Infrastructure Team

IT

S AP N etWeav er S AP N etWeav er S AP N etWeav er S AP NetWeaver

C omposit ion C omposit ion C omposit ion Compos ition

C RM S RM SCM P LM ERP C RM S RM SCM P LM ERP C RM S RM SCM P LM ERP CRM SRM SCM PLM E RP

Manage the project deliverables in time!

SAP N etWeaver SAP N etWeaver SAP N etWeaver SAP NetWeaver
Integrat ion Integrat ion Integrat ion Integrat ion
Project Team
E*:800 D*:800 Q*:800 P*:800
D i r k Jung A n n e Klein L a r a So mm er K u r t M aier
P r o ject Manag er S y s tem Adm inistr ator A p p lication Im plem entation Q u a lity Manag er

Preparation
Re Design Build Test Deploy
qu
ir
e
May 01st, 2009 m June 01st, 2009 August 15th, 2009 October 20th, 2009 Novem ber 1st, 2009
en
t Timelin e

Manage your project via one common Methodology!

Manage your project transparent!

On source of information for your project configuration,

development and test!
 Agenda

1) Concept of Solution Implementation in SAP Solution Manager

2) ASAP Methodology

3) Walkthrough a Project Example

4) GlobalASAP Methodology

5) Summary

© SAP 2010 / Page 8

Delivering Successful Solutions
AcceleratedSAP (ASAP) Methodology

Description

AcceleratedSAP (ASAP) provides proven, comprehensive,

repeatable and rich implementation methodology to streamline
projects.
ASAP covers implementations, upgrades, global template and
rollout, and more.

More info
http://service.sap.com/asap
ASAP Implementation Phases

Project Final Go-Live

Blueprint Realization Run
Preparation Preparation Support

Initiate, plan Implement Initial production

and set up your business and support after
SAP project process require- cutover;
ments based transition to
on the Business support
Blueprint processes

Capture Complete the Run

requirements, preparation for implemented
document system cutover SAP solution
solution and
technical design
Recent Development: Streamlined Roadmaps

The new ASAP Core significantly improves quality of content over entire
project delivery lifecycle

Project Final Go-Live

Blueprint Realization Run
Preparation Preparation Support

ASAP Core extends coverage to the entire value chain

New content for: Value Management, Modeling, SOA, Solution Manager, …

New Service links to SAP Service Browser

Significantly revised and updated content for traditional ASAP areas

like Blueprint, Testing, etc. including accelerators and samples
ASAP Roadmaps Support the Process

In SAP Solution Manager HTML Version

Purpose: Purpose:
Project-independent use: Content in read-only format to learn
Tailored access to roadmap content and leverage available accelerators
Use in a project:
Track project progress along the
work packages of the roadmap
Roadmap Use

Roadmaps offer …
Detailed information for all project phases and
tasks
Accelerators
Status tracking
Storage for administrative documents

SAP standard roadmaps are delivered with the ST-ICO component.

All roadmaps can be assigned to solution manager projects.

Possibility to create Customer specific methodology Roadmaps

Roadmap Use

Documents in Project-Related Roadmap

Project-related roadmaps offer storage and documentation of …

Phase-related meeting minutes documentation

Assignment of project administration related documents
Roadmap Use

SAP Solution Manager offers the creation of customer-

specific methodology for all possible project types.
Roadmap Definition
Creation of Customer-Specific Roadmaps

Creation of Customer-Specific Roadmaps allows:

Definition of own phases and tasks
Creation of new structures
Definition of specific entry screens
Definition of content and/or descriptions
Assignment of accelerators
Roadmaps Add Value to the Implementation

Why and how you

should do it

What to do, and

Who participates
when to do it

Subject area

Accelerators,
samples, templates
ASAP Implementation Roadmap
How the Deliverable Groups Map to SAP Solution Manager

SAP Solution Manager in Implementation

Project Final Go Live
Blueprint Realization Run SAP
Preparation Preparation Support

Provide initial Implement Cutover to live

Document the Complete the
planning and business productive Operate your
business process preparation for
preparation for and process operation & SAP Solution
requirements Go-Live
your SAP project requirements continuous support

Define Business End User Training End-User

Project Definition Configuration Handover
Blueprint & Documentation Support

Define System Define Enhance- Change

Development Solution Directory
Landscape ments & Develop. Management

Customizing Application
Synchronization Management

Business Process
Testing
Operation

Custom Code/
Technical Operation
SAP Solution Manager – Supporting
Technical Infra-
implementation features structure Mgmt.

Project Administration

Issue Tracking / Monitoring / Reporting

Roadmaps
How Do I Get the Latest Content?
ST-ICO Download from /swdc
ASAP Roadmaps
Summary of Benefits

Standardized approach for the entire project team that helps to:
Mitigate risks
Attack key time consumers
Reduce project costs and related effort

Proven procedure outlining:

Key activities / deliverables
Guidance on how to master critical pain points
The sequence and dependencies of the different project activities

Central point of access and guidance for the project:

in a comprehensive structured format
available as offline version (HTML format)
Flexible content updates via SAP Service Marketplace

Seamless integration within SAP Solution Manager!

 Agenda

1) Concept of Solution Implementation in SAP Solution Manager

2) ASAP Methodology

3) Walkthrough a Project Example

4) GlobalASAP Methodology

5) Summary

© SAP 2010 / Page 21

 The Project Preparation function enables you as
project manager to initiate, plan, and prepare your
project. You define your features of your project
Picture plan, agree on project standards, draw up a
schedule and assemble the project team. You also
define the implementation scope and plan for
technical requirements and infrastructure.

Prepare your project in SAP Solution Manager

Define Define you Define the
Innovation Define your Document the Define your
the Project Project Project System
Requirements Project Type Project Charter Milestones
Methodology Organization Landscape
 Define Your Requirements
Project Preparation

End-to-End approach from SAP’s Business Process Repository or customer-

specific requirements to productive customer solutions.

Project
Preparation Configuration

Blueprint Testing

BPR

Modeling Tool
End User
Global Training
Roll-out Upgrade/
Maintenance

Template
Project Solution

© 2010 SAP AG. All rights reserved. / Page 23

Implementation and Upgrade Work Center
Overview
Project Type
Select and displays your project approach

Define your project type

Implementation Project
Used for new system implementation
Project Manager… Template Project
Used to create a template for other projects
Upgrade Project
Used for technical and/or functional system upgrade
Maintenance Project
Used to maintain an existing customer solution
Provide a solid
basis for Safeguarding Project
Used to resolve a critical situation during the implementation or
implementing your
use of an SAP solution
software
Optimization Project
successfully and
Used e.g. for service delivery to optimize the performance of
running your business processes or a software solution
project effectively
Define Project
Assign General Data

Define general project data

Person responsible for the project
Project language: Determines in which language the selected
Project Manager… business content is displayed and stored
Overall project status and time frame for plan and actual data

Define general data

of the project
Project Description
Create and assign your project description centrally

Project Description
provides a consistent presentation of information
delivers a clear statement if project scope
Project Manager… aligns stakeholders around the scope of a project
formally gains stakeholders commitment to project

Document the
project scope
clearly and provide
this information
centrally as basis
for your project
calculation on
budget, time and
resources
Project Roadmap
Select or define your methodical framework for your project

Select / Maintain your project roadmap

use a SAP standard delivered roadmap or
create your company specific roadmap to drive your project
Project Manager… properly (RMDEF, RMAUTH)
re-use the roadmap of your choice in all implementation and
Provide a clear upgrade projects to reduce time, cost and risk
project methodology
to manage your Roadmaps
project efficiently on- provides a methodical framework for projects via
time and within phases
budget work packages
– activities/ deliverables
Reduce ineffective – tasks / methods
template and
displays the navigation structure
document searches
by providing delivers milestones, services, topic descriptions, accelerators
accelerators and which are aligned to the roadmap structure
user specific work
lists to your team
Maintain Your Project Roadmap
Manage your deliverables and project status easily
People Involved
Manage your project team centrally

Assign your project resources in preparation for

allocating project team members to roadmap work packages,
activities/ deliverables and tasks / methods
Project Manager… assigning project role and maintaining authorizations to team
members
Provide restricting authorization on node level
transparency and reporting your project status
reduce your time
Reallocate assigned roadmap work packages, activities/
and effort via a
deliverables and tasks / methods to new team members
central maintained
by replacing project team members centrally
people management

Provide
transparency of
project tasks and
activities via work
lists
People Involved
Manage your team organization
Project Organization
BUSINESS
Business Process
Program Management

Champion
Key User

QUALITY MANAGEMENT

Business SAP Technical

Custom Development Test & Quality Team
Process Operation Operations
IT Infrastructure Team

IT
Maintained Project Team Members
People Involved
Manage your project work packages

Assign team members to tasks and

activities
Re-use team member information
maintained on the overall project team
member list
Provide team members with individual work
lists to increase your team efficiency
Ease your monitoring of the current status
of the project
System Landscape
Maintain your planned systems landscape for a faster project start

Define your system landscape for a transparent system

management
logical components group together different systems with the
System Administrator.. same product release
decoupling the logical and physical systems
Assure a quick
project start without transparency across all projects
technical readiness for process models documentation before system
dependencies availability
centrally changes transparent to all projects
Decouple process
model
documentation and
system availability

Reduce the system

complexity and
provide a clear
project system
landscape
System Landscape
Maintain your planned and existing systems for your project

Customer System Landscape Environment

SAP NetWeaver SAP NetWeaver SAP NetWeaver SAP NetWeaver

Composition Composition Composition Composition

CRM SRM SCM PLM ERP CRM SRM SCM PLM ERP CRM SRM SCM PLM ERP CRM SRM SCM PLM ERP

SAP NetWeaver SAP NetWeaver SAP NetWeaver SAP NetWeaver

Integration Integration Integration Integration

Eval System Dev System QA System Prod System

Milestones
Reflect your project critical milestones

Assign the milestones to your Quality Gate Management

in SAP Solution Manager
establish one single quality process via SAP Solution Manager
Project Manager… transparency across application and technology stacks
Detailed information on Quality Gate Management are
provided via www.service.sap.com/ALM
Reflect your project
critical milestones
in your project as
part of your defined
Governance
Process

Reuse your
milestones you
defined in your
Roadmap
Define Status Values for your project

Add Status Values in the

same manner as
documents
Define Key Words for your project

Add Key Words in the

same manner as
documents
Define Tab Visibility for your project

Choose which tabs will

be visible for your
project
Define Project
Documentation Types

Define document types

Create own document types and import template
Change existing document types/templates
Project Manager…

Several documents
Determines whether more than one document of the documentation type can be
attached to one structure item (e.g. one template for business blueprint per
process)

File extension
Define the project Determines which editor to
standards, like launch if no template is set

documentation Blueprint
types, key words Will be used for
and status values blueprint generation

Global Doc
Document Type
automatically assigned to
all projects or only to one
project
Define Documentation Types for your project

Select Document Types

to add to your project
 The purpose of the Business Blueprint phase is to
outline the current situation as defined in
workshops so you can compile a Business
Blueprint documenting the target state of the
Picture solution being implemented and the resultant
requirements. The conceptual design draw up by
the project team members therefore describes
how your enterprise wants to map its business
processes using SAP and non-SAP systems.

Prepare your Business Blueprint in SAP Solution Manager

Draw your Document your Distribute the Define how the Document the Assign the
conceptual project as work to your processes run processes on business team
design structure team in the systems business level to the processes
Working with the Business Blueprint
Structure Items

Define/Maintain/Assign your structure item and use

Organizational units (e.g. Sales Group, Service Group, Billing
Group) to document groups affected by the project in their daily
Business Process Expert.. work
Master Data (e.g. Pricing Conditions, Cross Selling Data,
Marketing Attributes) to document data which are related to the
business processes
Business Scenario on a three-level structure layer (Business
Scenario, Business process, Process steps) and Business
Scenario related Organizational unit and Master Data
Draw your Interface Scenarios between logical components
conceptual design
for your project on
a structured level
Business Blueprint Structure Items

Maintain Organizational Units, Master Data and

Interfaces
Business Blueprint Structure

Document your project as a structure based on Business

scenarios, business processes and process steps
Incorporate virtual levels (using name conventions and
Business Process Expert.. prefixes) if you need to work with additional levels
Complete your scenario’s definition by linking or assigning
master data and organizational units which shows how the
company is organized
Get a graphical display of your component-specific or cross-
component scenario

Document your
project as a Support your documentation
structure based on Model your business processes in ARIS for SAP NetWeaver
business views and use a standard interface to transfer structure to a SAP
Solution Manager project.
Once your project is completed and live, use Solution
Documentation Assistant to verify your documented business
process structure and to check the completeness of your
documentation
 Business Blueprint Structure
Structure Levels – Example

A business scenario is a set of processes that

Business Demand
define a business task in a comprehensive and
Scenario Planning
self-contained manner on a macro level

Sales Order Pro- A process is a set of logically related activities

Business
cessing: Make/ performed to achieve a defined business outcome
Process (cf. Davenport & Short, 1990)
Assembly To
Order

Process Create A process step is an elementary activity performed

Step Inquiry to accomplish a process

VA11 Create inquiry

VA12 Change inquiry
Trans- VA13 Display inquiry
action(s) VA15 List Inquiries
V.03 List of incomplete inquiries
Process flow visualized by
component view
Business Blueprint Structure
Scoping of a Customer Solution using Business Process Repository

SAP Solution Manager

Customer specific
solution

SAP’s delivered
implementation content
(documentation, IMG
assignment, test
cases,...)
Implementation Content Online View
https://implementationcontent.sap.com/bpr
Business Process Structure: Potential Sources
Discover - Implementation Content

Implementation content in form of the Business Process Repository (BPR) serves as

starting point for business process documentation
Example: Business scenario imported from BPR into Business Blueprint Functionality
2500 pre-defied business
scenarios and processes
Choose ‘BPR’ as documentation source Can be imported into SAP
Solution Manager business
blueprint or solutions
Can be imported at business
scenario, business process,
business process step level

Benefits
F4 help to access BPR Reduces the effort creating an
initial documentation of
business processes
Possibility to verify existing
documentation with SAP
standards

Select SAP standard Limitations

business scenario and
related products versions SAP implementation content
from BPR selection help wording potentially not
comprehensive to company
specific wording
Potentially manual adjustments
needed to suit company
specific process flow
Business Process Structure: Interfaces
Definition and Assignments

Interfaces are documented in the structure, and then can be assigned to the Graphics.
Example: Interface scenario structure element

Name the new

Interface

Maintain technical
attributes
Business Process Structure: Interfaces
Definition and Assignments

Interfaces are documented in the structure, and then can be assigned to the Graphics.
Example: Interface scenario structure element

4. Assign to
Graphics Tab

3. New Interface
Defined
Process Administration
Distribute the work

Manage roles and responsibilities to define your business

blueprint
Assign Team Members to business process structure nodes
Team Lead .. (business scenario, business process or business process
step)
Provide team members with individual work lists

Create project
member specific
work packages

Provide the work

packages to your
project members

Get full project

transparency
Process Administration
Example
Technical Objects
Define how your business processes run in the systems

Reflect your defined processes on a technical level

Document which processes are executed in which system
Document which standard or customer specific technical
Team Member .. objects are executed to run the process in the daily business
Assign business processes to the related logical component
Start conducting the initial test
Call assigned transactions, URLs and programs
Navigate to the relevant application

Define how your

business processes
run in SAP and Non
SAP systems
*)

Restricted SAP Solution

*)
Manager functionalities for Non
SAP systems
Process Documentation
Document how your processes run on a business level

Define and describe processes on a business level (Purpose,

Process Flow, Result, for instance)
Access business scenario and business process
Team Member .. documentation if you used predefined implementation content
from Business Process Repository
Create your project-specific documentation
Reflect your actual scenarios and process documentation and
include requirements, implementation options, and process
flow
Define and describe Use your initial test perception to supply input for requirements
processes on a regarding enhancements and customer developments
business level (including interface definition, program developments and data
transfer)
(Purpose, Process
Flow, Result, for Mark your documentation on Business Blueprint relevance for
the final document
instance)
Process Documentation
Assign Documents to Structure Nodes

Create/ link, edit, store, upload and download requirement

documents
Predefined document types for
Team Member .. SAP-delivered documents, e.g. scenario descriptions,
installation guides, accelerators …
Blueprint relevant documentation
Configuration documentation
Developments - interfaces, forms, reports, defined in
project administration
Define and assign Reporting features to track and filter documents
process
documentation to
processes on a
business level
Business Blueprint Documentation

Key
Business Scenario Decision
Key
Docs
Scenario Docs Decision
Docs

Key
Process Gap
Business Decision
Docs
Docs Key
Docs Gap Func.
Process Decision Docs Specs
Func.
Docs
Specs

Key
Component Process Decision Gap
Func.
Step Process Key
Docs Specs
Func.
e.g., SAP ERP Steps Docs Decision
Docs
Gap
Specs
Docs Docs

Transaction
Tab Transactions
End Users Involved
Provide transparency of End Users who execute the process

Assign End Users affected by the project

Get transparency on project affected Users (End User,
Organizations or Job descriptions)
Business Process Expert Reuse the your End User assignments to distribute the e-
learning maps to them

Provide
transparency of End
Users who execute
the process
Blueprint Status - Get transparency and report your
Business Blueprint status to your management

Analyze administration information which supports focusing on

specific data such as status of work lists or planned dates
Analyze the assignments in the project structure which
Team Lead… supports focusing on information on scenario, process and
process step level

Report your
business blueprint
to identify time and
task critical issues
 The Business Blueprint phase ends with a
Business Blueprint sign-off. The Business
Picture Blueprint is frozen at a particular point and sign of
by process owners and IT managers from
individual departments.

Close your Business Blueprint

Assign the Create the To-Be
Lock the
Related Business Processes &
Blueprint
Documents Blueprint Interfaces
Project Status
Get transparency and report your project status

Get your final approval for the Business Blueprint

Lock the Business Blueprint phase centrally
Prevent changes being made to
Project Manager… Process structure
Blueprint-relevant documents
Administrative data
Create your Business Blueprint document as an MS Word
document and store it as a final version in SAP Solution
Manager (PDF-File)

End your Business

Blueprint phase
clearly
Final Approval and Lock of the Business
Blueprint

Get your final approval

for the project
documentation

Lock the Business

Blueprint
 Overview of Configuration Activities
Configuration
Configure processes using predefined
IMG activities
Create and assign BC Sets
© SAP AG 2009. All rights reserved. / Page 62
Development Test Cases
Assign global customer-specific Record sample / master data as CATTs
developments (programs, transactions etc.)
Create standard test cases (test case
description, CATTs, eCATTs )
Note: Legend:
IMG –> SAP Implementation Guide
Re-use of existing configuration possible. BC Set -> Business Configuration Set
Translation or process structure can be triggered
CATT -> Computer Aided Test Tool
using SAP standard translation tools.
Business Blueprint and Configuration
Facilitates the preparation for your test activities
Features for Test Preparation:
Create, upload and maintain Test Cases Assign/Upload Test Cases to Business Processes
Manual Test Cases
Automated Tests
eCATT
3rd party (e.g. HP Quick Test Professional,
Compuware Test Partner, ..)

Business Process attributes and Test Case

attributes to allow systematic Test Planning and
Reporting
Priority
Status Test Case Description
Keywords / Customer attributes based on customer
e.g. relevance for legal requirements, Test Phases, … specific template:
Responsible Person
Links
e.g. Connect Test Case to business process description /
requirement to allow traceability

Benefits:
Improved transparency as all project documents are managed in the same context including Test Cases
Same handling for Manual Test Cases and Automated Test Cases for Test Planning, Execution and Reporting
Reduced effort for upcoming Test activities (e.g. Test Case selection via Attributes)
Test Planning, Execution and Reporting

Test Planning
Business Blueprint with assigned Test Cases Generate Test Plans and Packages Assign Tester to Test Package
for selected Test Cases

Test Scope Identification

• Blueprint for new Solution Test Planning
• Change Impact Analysis • Select Test Cases
for Solution Update for specific Phases (Test Plan)
Test Coverage check
• Test Case review and • Distribute Test Cases
creation of missing to Testers (Test Package)
test cases
• Test Case Assignment Report • Define Test Workflow ( Sequences )
• Sign-Off of Test Scope

Test Execution
Tester Worklist to start manual and automated Tests Key Capabilities Integrated Service Desk
• Predefined Test Systems
• E-Mail notification via Workflow
• Status and Result
Documentation

Test Reporting Status Analysis Status Progress

Role based Capabilities:
• Status Reporting
(Realtime & BI)
• Messages Reporting
(Realtime & BI)
• Test Progress (BI)
Typical Test Process in SAP Solution Manager

Design, change Business Blueprint

Business Business Process Expert
Perform Technical and Business Configuration
Blueprint Quality Expert
Develop/maintain manual Test Cases
Develop/maintain automated Test Cases
Assign Attributes and create T-BOMs

Check Availability of T-BOMs and Test Cases

Change Impact Quality Manager Run Analysis for intended Change
Analysis Test Coordinator Evaluate Result
Create Test Plan

Create/Update Test Plans / Test Packages

Test Planning Assign Tester
Test Coordinator Setup Test Sequences
Release Test Plan – Sign Off

Get E-Mail Notification

Access Tester Worklist
Test Execution Tester Perform manual Test
Perform automated Test
Document Result

Perform Test Status Overview and Analysis

Test Coordinator Check Message Overview
Test Reporting Quality Manager Check Test Progress
Project Manager Test Sign Off
 Application Lifecycle Management
SAP Solution Manager Platform - Architecture

SAP Solution Manager

Configuration Service Desk System Monitoring
Business Process Root Cause Analysis
Issues System Administration
Change Analyzer End User Experience
Testing Change Requests Tasks
Blueprint Quality Gates
Upgrade

Scope Service Delivery

Maintenance
Optimizer

Learning Maps Business Process and Interface Monitoring

Data Volume/Data Consistency Management
Job Documentation

Solution Documentation Assistant

Custom Development Management

Cockpit

© 2010 SAP AG. All rights reserved. / Page 66

Solution Directory Through the Solution
Lifecycle

Project Blueprint Configuration Test Support/ Upgrade

Preparation Optimize

Maintenance Upgrade
Implementation/Template/Upgrade Project
Project Project

Go Live
Update or Create
Copy Re-copy And Copy
Processes Processes Synch processes

Solution Directory

Access with Access with Access with

Service Tools Service Tools Service Tools

Feasibility Going Live

BPM
Check Check
Service
Service Service

SMA SMO
SAP Solution Manager Service Service
TIC
 Agenda

1) Concept of Solution Implementation in SAP Solution Manager

2) ASAP Methodology

3) Walkthrough a Project Example

4) GlobalASAP Methodology

5) Summary

© SAP 2010 / Page 68

GlobalASAP Methodology
Overview

Leverage SAP Implementation experience

Description

GlobalASAP delivers a process-oriented, clear, and concise

methodology, the GlobalASAP Roadmap, to provide step by-step
direction throughout your global or multi-site SAP implementation.

GlobalASAP provides two roadmaps:

GlobalASAP Template Roadmap
GlobalASAP Rollout Roadmap

More info
http://service.sap.com/roadmaps
 Governance for Global Projects using Template
Management and Solution Documentation Assistant

SAP Solution Manager

Template Project Solution
(definition of global processes, (Implementation of global and local
(Execution of processes)
examples for local processes) processes)

Global Rollout Cut Over

Solution Documentation
Compare and Adjust
(Verification that all global processes Assistant
are implemented locally) (Verification that all global processes
are executed locally)

Single source of the truth

(process description and execution)

SAP Solution Manager delivers End-to-End governance of global processes

© 2010 SAP AG. All rights reserved. / Page 70

 Template Management Supporting Global Rollout –
Process Overview (I)

1 Create global HEADQUARTERS – Template Project

template
Enterprise Requirements – Template Projects

T1V1

2 Roll out global

template

SUBSIDIARY A SUBSIDIARY B SUBSIDIARY C

3 Implement – Impl. Project – Impl. Project – Impl. Project
global template
T1V1 T1V1 T1V1

Local Systems Requirements finalized in Local Implementation Projects

Solution Directory – Solution

Implemented project state reflected in operative
T1V1 solution(s) T1V1 T1V1

© SAP AG 2010 All rights reserved. / Page 71

 Template Management Supporting Global Rollout –
Process Overview (II)

HEADQUARTERS – Template Project 5 Create new

template version
Enterprise Requirements – Template Projects

T1V1 T1V2

6 Roll out new

template version
4 Roll in template
requirements
SUBSIDIARY A SUBSIDIARY B SUBSIDIARY C
7 Implement new – Impl. Project – Impl. Project – Impl. Project
template
version T1V1 T1V1 T1V1
T1V2 T1V2 T1V2
(compare &
adjust)

Local Systems Requirements finalized in Local Implementation Projects

Solution Directory – Solution

Implemented project state reflected in operative
solution(s)
T1V1
T1V2 T1V1
T1V2 T1V1
T1V2

© SAP AG 2010 All rights reserved. / Page 72

 Template Creation

Template Template Template Template Packaging &

Project Preparation Business Blueprint Configuration Roll-out

Setup global project framework

Create a template project
Assign project team members, roles, and responsibilities
Create required number of templates
Select standard scenarios from other templates (if applicable)

Global Rollout Functionality

Controls the use of global attributes

Visibility
Controls template use

Open for public use

Closed for public use, template „under construction“

© SAP AG 2010 All rights reserved. / Page 73

 Template Creation

Template Template Template Template Packaging &

Project Preparation Business Blueprint Configuration Roll-out

Define global processes and requirements

Select SAP predefined implementation content
Refine template process structure, e.g., by making use of short cuts
Assign template(s) to process structure
Set global attributes to determine scope of process changes in local roll-out projects
Document global business and technical requirements

The Global Attribute

Changes to business scenarios, processes and process steps
allowed?
If so, to what extent?

© SAP AG 2010 All rights reserved. / Page 74

 Template Creation
The Global Attribute

Template Template Template Template Packaging &

Project Preparation Business Blueprint Configuration Roll-out

The Global Attribute

defines the scope of changes allowed in local rollout projects

Harmonized elements
(standard complete / standard
partial / harmonized)
- some changes allowed -

Documen- Country Local

tation versions develop-
ments
Local elements
- full authorization for
Global elements Master data changes -
- no changes allowed - IMG structures documents Local
and settings processes

Global
Global and inte-
customer Organiza-
grated processes
developments tional structure

© SAP AG 2010 All rights reserved. / Page 75

 Template Creation

Template Template Template Template Packaging &

Project Preparation Business Blueprint Configuration Roll-out

Prepare reference template with pre-configuration

Assign related IMG activities, create and assign BC Sets
Assign global customer-specific developments (programs, transactions etc.)
Record sample / master data as CATTs
Create standard test cases (manual test cases, CATTs, eCATTs )

Note: Legend:
IMG –> SAP Implementation Guide
Re-use of existing configuration possible. BC Set -> Business Configuration Set
Translation or process structure can be triggered
CATT -> Computer Aided Test Tool
using SAP standard translation tools.
© SAP AG 2010 All rights reserved. / Page 76
Template Packaging

Template Template Template Template Packaging &

Project Preparation Business Blueprint Configuration Roll-out

Template Project

1 Assign scenarios 2 Release templates 3 Collect templates

to template for into transport
current SAP Solution request
Manager system
another SAP Solution
Manager system
TEMPLATE ZBANK
S1 Accounting (transport), if
applicable

Change visibility before

rollout

TEMPLATE ZHR
S2 MSS S3 LSO
 Agenda

1) Concept of Solution Implementation in SAP Solution Manager

2) ASAP Methodology

3) Walkthrough a Project Example

4) GlobalASAP Methodology

5) Summary

© SAP 2010 / Page 78

Holistic Approach
Integration from project to solution

“Using the SAP Solution Manager tool is an excellent way of covering the live cycle of a
solution. It enables us to control every step, from the design, to the realization to the IT
operation of the system, and guaranteeing a full tracking and a very effective introduction of
the system. We considered we obtained substantial benefits with this adoption, reducing TCO
and above all we were successful to manage complex projects and edge operations”
Martin Flegenheimer, IT Director, Ferrero Germany

Roadmap, Blueprint, and Implementation Application Incident Management

Change Control Management

Operations
Testing

Monitoring &
Reporting

Maintenance
Management
Hameln Pharmaceuticals

SAP Solution Manager provides one working

environment for all project phases, and the
platform includes a seamlessly integrated test
environment, which considerably simplifies both
the management and performance of test.

In this way, hameln pharmaceuticals was able

to upgrade its release within a few weeks,
exactly in accordance with its original project
plan.
AES Improves Efficiency with SAP® Solution
Manager
 Application Lifecycle Management
to integrated E2E Application Lifecycle Management

Modeling Solution Manager

(process structure change)

Modeling Incident Solution

Management Documentation

Process Documents
Model Ticketing and
Publishing

Build, Release & Deployment Configuration,

Management Environment Management

Code
Solution
Configuration
Configuration
Documentation

Test Test Training Solution Job

Automation Management Management Operations Management
Automated Job
Test Testing End-User Monitoring
Documentation,
Scripts Training Root Cause Scheduling
Test Test Training Job Incident
Automation Management Management Management Management
Automated Job
End-User
Test Testing Documentation, Ticketing
Training Scheduling
Scripts

© 2010 SAP AG. All rights reserved. / Page 82

 Application Lifecycle Management
… to Best Practices

ARIS Solution Manager

(process structure change)

Process Model
3 Levels Solution
(IT View) Mapping

Script

Process Model
5-7 Levels

Test Learning
Plan Map

Test Test Training Job Incident

Automation Management Management Management Management
Automated Job
Test Testing End-User Ticketing
Documentation,
Scripts Training Scheduling

© 2010 SAP AG. All rights reserved. / Page 83

 Expert-Guided Implementation
“Training on the Job” at Its Best

Expert-Guided Implementation = knowledge transfer incl. live configuration of the SAP

systems for SAP Solution Manager, Guided Self Services and more

Day 1 Day 2 Day 3 Day 4 Day 5

5. Empowering
4. Empowering
3. Empowering
2. Empowering
1. Empowering, Web session, 1-2 hours each morning
Each day will be the
SAP expert explains step-by-step base for the next
configuration using training materials, day‘s empowerment
4. Daily feedback to SAP expert

2. Execution, 2-3 hours on the same day
Participants execute
demonstrated steps within
their own project, on their
own SAP Solution
Manager software
3. Expertise on demand, during execution
Participants have direct access
to an SAP expert who directly
supports them remotely, if
necessary, during the execution

© 2010 SAP AG. All rights reserved. / Page 84

 Benefits for You
As Our Valued SAP Customer or SAP Partner

Advantages
Direct configuration of your SAP Solution Manager
Implemented scenarios are ready for use after delivery
Execution of all activities in defined time frame
Unique combination of remote training and expertise on demand
Direct remote access to SAP expert
Cost-effective, step-by-step and short-term training, from experts for experts without
any travel expense

Fixed time slot delivery matched to time zone

Available delivery slots published on the SAP
Service Marketplace Web site
Plan and self-register online based on your team’s
project

Select your training

SAP Support Portal
http://service.sap.com/esacademy
-> Expert Guided Implementation Sessions
Direct Link:
SAP Support Portal - Expert Guided Implementation

© 2010 SAP AG. All rights reserved. / Page 85

 Additional Information

Information Sources

Overview: Solution Implementation and Application Life-Cycle Management

http://service.sap.com/alm >> Processes >> Solution Implementation (Innovation Management)

Technical Papers: SAP Solution Manager Media Library

http://service.sap.com/alm >> SAP Solution Manager and Tools >> Media Library

Learning maps: Documentation of Core Business Processes and

Solution Documentation Assistant
http://service.sap.com/rkt-solman >> SAP Solution Manager 7.0 - Enhancement Package 1 (EHP1) >>
Requirements and Design Phases with SAP Solution Manager

Onsite training: Implementation Projects with SAP Solution Manager

http://service.sap.com/education >> Training Catalog >> Course Search >> SMI310

Consulting Services: Quick start for projects in SAP Solution Manager

E-mail: solutionmanager.consulting@sap.com

© 2010 SAP AG. All rights reserved. / Page 86

 Further Reading and Training for Templates

General information on SAP Solution Manager:

http://service.sap.com/solutionmanager
http://service.sap.com/rkt-solman - SAP Solution Manager Learning Map

Template Management Training:

SM510 Global Rollout (eLearning)
SMI310 Implementation Tools in Detail (Classroom training, see next slide)
Both courses can be booked under: http://www.sap.com/services/education

Online Help:
Available on the SAP Help Portal – SAP Solution Manager 7.0.
Topics “Compare and Adjust with Template Source” and “Global Rollout with a Template”.

GlobalASAP Methodology
http://service.sap.com/roadmaps

Tips and Tricks on Working with Templates

http://service.sap.com/solutionmanager -> Media Library -> Technical Papers -> Handling
Templates in SAP Solution Manager

© 2010 SAP AG. All rights reserved. / Page 87

 Application Lifecycle Management
Available Information Assets

Require-
ments

Optimize Design

ALM
service.sap.com/alm*
Operate
Build &
Test
www.sdn.sap.com/irj/sdn/alm
Deploy

ALM Processes
SAP Solution Manager & Tools
Customer Center of Expertise
Methodologies
Services
Customer Successes
* Requires login credentials to the SAP Service Marketplace
© SAP AG 2010. All rights reserved. / Page 88
 SAP keeps looking forward

THANK YOU!
© SAP 2008 / Page
AG 2010. All 89
rights reserved. / Page 89
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