DVRSTK

HelpAndManual_unregistered_evaluation_copy
EDV-DVRSTK
HelpAndManual_unregistered_evaluation_copy
Elyssa Corporation
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Printed: December 2008, New York

Contents 3
Table of Contents
Foreword 0
Part I Introduction 6
1 Copyright ................................................................................................................................... 8
2 Features ................................................................................................................................... 8
3 System Requirements
................................................................................................................................... 9
Part II Installation 11
1 Hardware Installation
................................................................................................................................... 11
2 Software Installation
................................................................................................................................... 13
3 Registration................................................................................................................................... 15
Part III Setup and Use 18

1 Legend ................................................................................................................................... 18
2 Setup Menu................................................................................................................................... 20
General Tab .......................................................................................................................................................... 20
Disk Manager
......................................................................................................................................................... 21
Record Schedule
......................................................................................................................................................... 23
Auto Flip ......................................................................................................................................................... 25
Caption Color
......................................................................................................................................................... 27
E-Map ......................................................................................................................................................... 29
Set Card ......................................................................................................................................................... 31
Camera Tab .......................................................................................................................................................... 33
Caption ......................................................................................................................................................... 33
Attach PTZ.........................................................................................................................................................
ID 34
Motion Detection
......................................................................................................................................................... 35
Custome Motion.........................................................................................................................................
Zones 37
Local User Tab.......................................................................................................................................................... 39
Administrator's
.........................................................................................................................................................
Preferences 39
User Rights
......................................................................................................................................................... 41
Client-User .......................................................................................................................................................... 43
Remote User
.........................................................................................................................................................
Rights 43
PTZ Decoder ..........................................................................................................................................................
Tab 45
PTZ Decoder
......................................................................................................................................................... 45
Alarm Setting..........................................................................................................................................................
Tab 46
Alarm Setting
......................................................................................................................................................... 47
System Tab .......................................................................................................................................................... 47
System ......................................................................................................................................................... 48
3 Speed Dome...................................................................................................................................
Control Panel 49
PTZ Controls .......................................................................................................................................................... 50
PTZ Decoder .......................................................................................................................................................... 52
Sequence Set-Up
.......................................................................................................................................................... 54
Part IV Playback 57
1 Playback Legend
................................................................................................................................... 57
© 2009 Enter your company name
3
4 Title of this help project
2 Video Playback
................................................................................................................................... 59
3 Locate and Extract
...................................................................................................................................
Files 61
4 Snapshot ................................................................................................................................... 63
Part V Remote Viewing 66

1 Set-Up on Host
...................................................................................................................................
Machine 66
2 Internet Explorer
................................................................................................................................... 67
3 Client Software
................................................................................................................................... 69
Playback with..........................................................................................................................................................
Client Software 71
Part VI Frequently Asked Questions 74

1 F.A.Q.'s ................................................................................................................................... 76
Index 0

Part
I
1 Introduction
Introduction Top Next

Introduction 7
Welcome and thank you for choosing DigiVue's EDV-DVRSTK Digital Surveillance System: The perf
security solution for home, office and/or other locations.
You can monitor and record live video locally and also view and record the cameras remotely. While
motion detection mode, intruders or any suspicious events will be recorded in digital video.
Please read through the topics within this Help File before calling our technical support line. The
representatives at our technical support location are knowledgeable about our products and can offe
those with technical difficulties. If you are unfamiliar with Windows, you should have someone wi
when you call our support line.
Note: You can skip to any specific topic you wish to know more about by opening each chapter and
sub-chapter titles. You may also type in a keyword into the search box for specific features.
TIP: Add quotation marks around a specific feature for better search results, i.e. "Auto Log Off".
Below you will see a picture of the four different types of DVR sticks. You can identify your specifi
hardware by verifying the the color of the plastic within the USB plug-in, the color of the USB stick
led light you have when inserted into your computer. You should know your model when calling f
technical support to better help the technical support representative.
IMAGE 1

1.1 Copyright
Copyright Top Previous Next
Copyright Notice © 2008 DigiVue

Copyright 2004 ELYSSA CORP.
All Rights Reserved.
Trademarks:
Xview and DigiVue are trademarks of Elyssa Corp.
All other products names mentioned in this document are for
Identification purposes only and remains the sole property
of their respective owners.
1.2 Features
Features Top Previous Next
Features:
· Enhanced MPEG-4 Compression Technology

· Video & E-Map Display
· Camera Mask
· Ability to hide selected cameras
· Smart Recording Video Search Playback
· Advanced Motion Detection with 24/7 scheduling
· Networking
o Supports Multi-Levels Control
o Remote view and control PTZ through LAN Internet
o Two-way audio
· Audio Recording
· Watermark
· Pre and Post record
· Time and Date stamp
· Night and day color and illumination schedule

Introduction 9
1.3 System Requirements
System Requirements Top Previous Next
Please make sure your computer is compatible by confirming it meets the following
requirements:
· Intel Pentium IV 1.8 GHZ CPU or equivalent (2.4 recommended for more than 8
cameras)
· 256M system RAM Or above (512 recommended for more than 8 cameras)
· Separate AGP or PCI Express video Card 32 meg or better NVidia or ATI chip is
recommended
· Microsoft Windows 2000, XP or Vista

Part
II
Installation 11
2 Installation
Installation Top Previous Next
In order to successfully install your DigiVue product, you must complete hardware
and software installations. The following sub-chapters will guide you through this
process.
2.1 Hardware Installation
Hardware Installation Top Previous Next

Before beginning the installation process, identify your specific model of the DVR-
STK. Visit our Introduction page to determine your product.
Note: You should know your model when calling for technical support.
Important: Please make sure the DigiVue CD is in your CD-Rom drive before
installing any USB device.
Step 1: Plug your USB device into the USB slot.
Step 2: Click 'Next' as shown below.
IMAGE 1
Step 3: Click 'Continue Anyway' as shown in Image 2.
IMAGE 2

Installation 13
2.2 Software Installation
Software Installation Top Previous Next

Remove the CD from your CD -Rom drive and re-insert it to begin the auto-play menu. You will see t
Screen as shown in Image 1.
Step 1: Choose the 'DigiVue Install' button on your main Menu page of the CD.
IMAGE 1
Step 2: Click "Server".
IMAGE 2

Installation 15
2.3 Registration
Registration Top Previous Next

You must complete this registration process in order for your DigiVue DVR stick to
work properly. The following must take place after installation and before you
intend to use this product.
Step 1: Click on 'Start", "All Programs", and select DigiVue 'Register' as

shown in Image 1.
IMAGE 1
Step 2: Enter you name, email address and serial number.

TIP: Your serial number is the twenty character code located on the cd envelope that
your DigiVue came in. Some may say "license number" in place of serial number. This
code must be entered in capital letters.
IMAGE 2

Part
III
3 Setup and Use
Setup and Use Top Previous Next
This section will describe different functions available with this software. You will
also be informed on how to use these functions.
3.1 Legend
Legend Top Previous Next

Setup and Use 19
1. Software Version
2. Camera Caption
3. Time and Date Stamp
4. Power Button (closes the DVR System)
5. Camera Status Buttons
6. Current user and drive space used
7. Login button
8. Snapshot Control
9. Print
© 2009 Enter your company
10. name
Stop
11. Playback
12. Record video
3.2 Setup Menu
Setup Menu Top Previous Next
Click the button as shown below to open the 'Setup' menu.

In your Setup Menu, you will be able to choose different tabs that will provide
instructions for the setup of your DigiVue system.
3.2.1 General Tab
General Tab Top Previous Next

Setup and Use 21
In your Setup Menu, select the 'General' tab for the following options:
3.2.1.1 Disk Manager
Top Previous Next

In your Setup Menu, please choose the 'General' Tab.
This section will explain how and where you can store your video footage. You can
choose which drive letter to record to and designate your desired amount of space
to it.
Step 1: Click the 'Edit' button shown in the Disk Manager section.
IMAGE 1
Step 2: Choose which drive to record to and how much of the drive to use. (See
Image 2)
IMAGE 2

Setup and Use 23
3.2.1.2 Record Schedule
Record Schedule Top Previous Next

Setting up a detailed recording schedule is an easy task with our software. The week is broken down
into half-hour periods. The color of the box represents the function of one specific camera or of all
cameras.
File Length:
When in continuous record mode, this determines the length of each video file before it closes and
opens a new AVI file.
To set up your Record Schedule, follow the steps below:
Step1: Choose 'Edit' in the 'Record Schedule' section.
IMAGE 1
Step2: Highlight individual boxes based on the time and day of the week, then choose the manner in
which you wish to record.
Step3: Choose the green, red, or yellow button to determine the©type or record
2009 Enter you want
your company name to occur
during the specified time. Please see below for explanations on each type of recording.
Setup and Use 25
3.2.1.3 Auto Flip
Auto Flip Top Previous Next

Auto Flip:
When in full screen mode you can sequence through your cameras by selecting
the dwell time per picture. Note: The default is set to zero seconds. When set to
zero, 'Auto Flip' option is off.
Auto Log Off:

Checking this box will cause the current user to be logged of after 5 minutes of
inactivity.
Auto Login:
Upon opening the program, the user will not be prompted for a username and
password. Instead it will log in the last user's settings.
IMAGE 1

Setup and Use 27
3.2.1.4 Caption Color
Caption Color Top Previous Next

You can select color schemes for your text and background colors within each
camera pane. To name each individual camera, see Caption in the Camera Tab.
Show Camera Caption:

Choose this option for a constant view of your camera caption.
Back Color:
This is your background color behind the text in your camera caption.
Text Color:
This is the color of the text displayed in your camera caption.
Focus Color:
This is the highlighted color of your camera caption to indicate you have
selected that camera.
IMAGE 1

Setup and Use 29
3.2.1.5 E-Map
E-Map Top Previous Next

This feature allows you to import a map of the covered areas by cameras. This area will then be shown
as a blueprint on this screen.
E-Map: Putting a check in this box will cause a map to pop up when an I/O alarm is triggered.
IMAGE 1
There is a default map there which you can change by clicking the "Import Map" button (Image 2). The
imported image must either be a jpeg or bmp.
IMAGE 2

Setup and Use 31
3.2.1.6 Set Card
Set Card Top Previous Next

This section explains how to allocate cameras per card. It also allows you to change
quality settings.
Card NO:
This will always be set to one.
Set # of Cams:
When using a camera, select one for this setting. If you are using a quad
processor, this setting should be set to four.
Video Mode:
Select either NTSC or PAL based on the output of your cameras.
Video Size:
Choose the desired quality of live/recorded footage.
ALL:
Applies above settings to all cards (chips) in system.
Board Clip X/Y:

Adjusts the alignment of the picture (left to right; up and down) within each
camera's view.
IMAGE 1

Setup and Use 33
3.2.2 Camera Tab
Camera Tab Top Previous Next
In your Setup Menu, select the 'Camera' Tab for the following options:
3.2.2.1 Caption
Caption Top Previous Next

In your Setup Menu, please choose the 'Camera Tab'.
You can change the text used to describe each camera feed.
Example: If you have a camera in the front of your business, you can name that
camera by its location, such as "ENTRANCE". Simply type the name into the
'Caption' box.
IMAGE 1
3.2.2.2 Attach PTZ ID
Attach PTZ ID Top Previous Next

Setup and Use 35
The PTZ controls can control multiple PTZ cameras, however, you must link each
camera to its corresponding PTZ address.
Step 1: In the left hand column named 'Camera', select the camera number/name (if you
have renamed the camera).
Step 2: Choose the corresponding PTZ number in the 'Attach PTZ ID' drop down menu
on the right.
Step 3: Click 'OK'
IMAGE 1
3.2.2.3 Motion Detection
Motion Detection Top Previous Next

To create your own motion zones, click Custom Motion Zones.
Prerecord:
This box is for motion detected recording only. If you check this box, the DigiVue keeps
a buffer of video in memory and will save this buffer when motion is detected. It is like
having the recording start a few seconds before the motion is detected.
Frame Flash:
Check this box only if you want the motion zones to blink when they are triggered.
OSD:
When checked, this option puts a time and date stamp on the saved video file. (red or
green in color)
Delay Time:
Setting the delay time sets the recording time for a motion recording duration after
Motion Detection or I/O Alarm trigger stops. The default time is 10 seconds; therefore it
will continue to record for only 10 seconds after motion has stopped. If motion
continues, the recording continues. If motion stops, recording will continue for the
allotted time you have instructed.
Auto Video Out Interval:

The yellow RCA jack on your card is a spot monitor output. The changeable field
indicates how long you want a camera to show before switching to the next camera.
IMAGE 1

Setup and Use 37
3.2.2.3.1 Custome Motion Zones
Custome Motion Zones Top Previous Next

To create custom motion record zones:
Step 1: Click the 'Clear' button to the left of the picture.
IMAGE 1
Step 2: Choose a zone, as shown in Step 1 of Image 2.
Step 3: Click and draw the custom zone, as shown in Step 2 of Image 2.
IMAGE 2

Setup and Use 39
3.2.3 Local User Tab
Local User Tab Top Previous Next
In your Setup Menu, select the 'Local User' Tab for the following options:
3.2.3.1 Administrator's Preferences
Administrator's Preferences Top Previous Next

In your Setup Menu, please choose the 'Local User' tab.
There is an administrative username that works as a master username. The default

master username is "admin" and the default master password is "1234".
Administrator:
This is a default password which should be changed and saved somewhere in the
event that you get locked out of the software. The username will always remain and
cannot be changed.
Default User Name: admin
Default Password: 1234
IMAGE 1
Username/Password:
While logged in as the master username, you can create multiple users and provide
each with its own password. After creating a new username you can customize that
user's rights within the DigiVue program. For more information on this see User
Rights.
IMAGE 2
TIP: You can not create a username, "admin" for a separate user other than the master
control. This will cause the system to shut down for security reasons. © 2009 Enter your company name
Setup and Use 41
3.2.3.2 User Rights
User Rights Top Previous Next

In your Setup Menu, please choose the 'Local User' tab.
User Rights:
Select a user; you can modify the user rights by removing the check from
corresponding box.
Deselect to Hide Camera:

If you deselect the user's camera number, the corresponding video will not show on
split screen. Also, the camera schedule and status will not change. When this user is
logged in, he/she will not be able to view the hidden camera's live feed or use the
playback options.
Scr lock PSW:

Set screen unlock password. Default password is: 1234
IMAGE 1
Image 1 shows an example of the user "Boss" having complete access and rights within the
system.

IMAGE 2
Setup and Use 43
3.2.4 Client-User
Client-User Top Previous Next
In your Setup Menu, select the 'Client User' Tab for the following options:
3.2.4.1 Remote User Rights
Remote User Rights Top Previous Next

In your Setup Menu, please choose the 'Client User' tab.
User Rights:
If you select Playback, the Client-User can view Server's recorded files remotely.
If you select PTZ, the Client-User can control Server's PTZ camera remotely.
IMAGE 1
Image 1 shows an example of the user "Boss" having complete access and rights within the
system:
Camera:
If you select the camera number, the Client-User can view this camera remotely.
IMAGE 2

Setup and Use 45
3.2.5 PTZ Decoder Tab
PTZ Decoder Tab Top Previous Next
In your Setup Menu, select the 'PTZ Decoder' Tab for the following options:
3.2.5.1 PTZ Decoder
PTZ Decoder Top Previous Next

In your Setup Menu, please choose the 'PTZ Decoder' tab.
COM Port:
Choose the communication port that your RS232 to RS485 adapter will be using.
RS485 adapter connects to your PTZ decoder.
PTZ Decoder:
Choose the model or brand of your decoder from the drop down menu.
Baud:
Select the baud rate your PTZ uses.
TIP: The Baud rate in Device Manager is defaulted to 9600. You must manually change
it to match the Baud rate in PTZ Decoder.
Enable Sequence Run:

This option will run a previously set sequence. (See Speed Dome Control)
Note: If a sequence is running when DigiVue is closed, it will automatically resume

when the program is opened again providing this box is checked.
3.2.6 Alarm Setting Tab
Alarm Setting Tab Top Previous Next

Setup and Use 47
In your Setup Menu, select the 'Alarm Setting' Tab for the following options:
3.2.6.1 Alarm Setting
Alarm Setting Top Previous Next
In your Setup Menu, please choose the 'Alarm Setting' tab.
Select the camera and the corresponding input that will trigger the camera to
record.
3.2.7 System Tab
System Tab Top Previous Next

In your Setup Menu, select the 'System' tab for the following options:
3.2.7.1 System
System Top Previous Next

Setup and Use 49
In your Setup Menu, please choose the 'System' tab.
Operation System Restart:

IMAGE 1
You can program your DigiVue software to restart your computer based on the
schedule you apply in Image 1.
Note: You must use a watchdog cable in order for this function to work properly.
Enable: Enables this option.
Audio Device:
Select which audio device DigiVue should use for recording.
IMAGE 2
3.3 Speed Dome Control Panel
Speed Dome Control Panel Top Previous Next

On the Main DigiVue screen, click button to open Speed Dome Control Panel.
3.3.1 PTZ Controls
PTZ Controls Top Previous Next

Setup and Use 51
On the Main DigiVue screen, click button to open Speed Dome Control Panel
shown below in Image 1.
IMAGE 1
Step 1: In the "Protocol" field, please choose the speed dome model from the
drop down menu.
Step 2: In the "Com" field, choose the communication port that your RS232
to RS485 adapter will be using. RS485 adapter should connect to your speed
dome.
Step 3: In the "Addr ID" field, choose the speed dome ID from the drop
down menu or just click the split screens to get corresponding ID.
Step 4: In the "Speed" field choose the running speed of your Speed Dome,
High, Middle, or Low.
IMAGE 2

3.3.2 PTZ Decoder
PTZ Decoder Top Previous Next

Setup and Use 53
In the Dome Console box, click 'Preset' for the following options:
Step 1: Choose a preset number in the "Preset Choose" drop down menu.
Step 2: Click "Preset Name" to define Preset name.
IMAGE 1
Step 3: On the main screen, using the PTZ controls move the camera to your
desired angle.
IMAGE 2

Step 4: Click "Save" in the Dome Console menu box.
Step 5: Click "Close" to exit 'Preset'.

3.3.3 Sequence Set-Up
Sequence Set-Up Top Previous Next

Setup and Use 55
Step 1: Click "Sequence Set" to set up a sequence. A small window will open,
choose 'Set'.
IMAGE 1
Step 2: The message "The last Sequence Set will be Clear, Are you sure?" will
appear. Click 'OK' to clear the last sequence set and set-up a new tour.
Step 3: Choose a preset you have previously created as well as a desired

dwell time and click 'Add' and then 'OK'.
IMAGE 2

Part
IV
Playback 57
4 Playback
Playback Top Previous Next
On the main screen, click on the 'Playback' button for the following options:
4.1 Playback Legend
Playback Legend Top Previous Next

In the 'Playback' screen, you will find the following features:
IMAGE 1
1. Play
2. Stop
3. Step back
4. Step Forward
5. Play Slow
6. Play Fast
7. Sound
8. Choose time for play
9. Choose playback size
10. Watermark On/Off
11. Channel/Camera
12. Choose Date
13. Edit Image
14. View BMP/Open a saved image
15. Event Log/ List of all events, including motion/user login/remote login
16. Take snapshot
17. Play a saved video © 2009 Enter your company name
Playback 59
4.2 Video Playback
Video Playback Top Previous Next

In the 'Playback' screen, follow the following steps to playback stored footage:
Step 1: Choose the date of the recorded footage you wish to playback.
IMAGE 1
Step 2: Choose a channel/camera number.

IMAGE 2

Playback 61
4.3 Locate and Extract Files
Locate and Extract Files Top Previous Next

In the 'Playback' screen, follow the following steps to locate and export files:
Step 1: Locate date, time, and camera number as explained in Video Playback.
Step 2: Click the green link to locate that file's directory.
IMAGE 1
Step 3: Locate the file that corresponds with the one in the 'File name' box.
IMAGE 2

Playback 63
4.4 Snapshot
Snapshot Top Previous Next

In the 'Playback' screen, follow the following steps to take a picture and print your files:
Step 1: Locate date, time, and camera number as explained in Video Playback.
Step 2: When you reach the point of the video you would like a still picture of, press
pause.
Step 3: Press the 'Snap' button located on the right toolbar of the playback menu.
Note: The picture must freeze for a few seconds.
IMAGE 1
Step 4: Click the 'View BMP' button to choose the file.
IMAGE 2

Part
V
5 Remote Viewing
Remote Viewing Top Previous Next
There are two ways to view your cameras remotely: Internet Explorer or our Client
software.
While using Internet Explorer you will be able to monitor your camera footage live
as well as control PTZ. Internet Explorer should primarily be used either when you
are on a computer that does not have the client software installed or uses an older
Operating System such as Windows 98. (Our client software is supported by
Windows 2000, XP and Vista)
While using our client software you will be able to monitor live, review, record
remotely, and connect to multiple host machines at the same time.
TIP: You will need to follow certain steps before you can remote view. Please read
through all three of the following chapters for instructions. If your computer is on a
router, see Set-Up on Host Machine. If your computer is not on a router, see Your IP
Address in the set-up part of this chapter. Once you have done either of those two steps
you may proceed to either, Internet Explorer or Client Software to view when you are at
a remote location.
5.1 Set-Up on Host Machine
Set-Up on Host Machine Top Previous Next

Remote Viewing 67
If your host computer is on a network (uses a router), you must do the following
by calling your Internet Service Provider or router manufacturer before you will
successfully be able to Remotely View:
• Set the computer as DMZ
• Forward the following ports:
o 6699
o 2000
o 1981
o 6569
o 34000
o 2200 (Each camera adds a number to 2200. Ex: If you have four cameras,
you will need to forward the above ports and 2200, 2201, 2202 and 2203
You will not be able to view your cameras remotely unless either DMZ or port
forwarding is complete.
Find your IP address by going to . This is the number you will need if you are
outside the network of the computer from where the DigiVue and cameras are
located.
TIP: If you are trying to view your cameras from within the network you will use the
local IP address usually beginning with 192 or 10.
Note: We do not support third party routers. However, most router manufacturers
have a toll free number you can call for help with the above issues. Setting a DMZ
or setting Port Forwarding is usually an easy task. Our technicians are not
authorized to walk you through this. Please contact your Internet Service Provider
or router manufacturer first before contacting our technical support.
Please be aware that some Internet Service Providers are now building routers into
their modems. If you are getting an IP Address for the computer with the DigiVue
card inside, that begins with 192, (see our Legend, number 23) and you believe you
do not have a router, please call your ISP and have them help you with the Port
Forwarding or DMZ.
5.2 Internet Explorer
Internet Explorer Top Previous Next

When using Internet Explorer to remotely view your cameras, follow the following steps:
Step 1: Open Internet Explorer on the remote machine and clear the URL address bar.
Step 2: Type "http://(the IP address):6699 and click Enter. You will be brought to the 'Log-In'
screen.
Step 3: The first time you use this on a remote machine, you will need to install support files
that will allow you to view. Click the red "Click Here" link located in the middle of the page as
shown in Image 1 and install the files.
IMAGE 1
Step 4: The default username and password is 'DVR' for both. Unless you have changed this in
the Setup Menu on your host computer, the username and password will be 'DVR' for both
fields.
Step 5: Select the cameras individually by clicking on the numbers at the bottom of the page to
specific to the camera you wish to view.
IMAGE 2 © 2009 Enter your company name

Remote Viewing 69
5.3 Client Software
Client Software Top Previous Next

Step 1: Install our Client software from either the CD-Rom or download the software from our Dig
Step 2: Launch our software by clicking on the Icon as shown in Image 1.
IMAGE 1
Step 3: You will be prompted to login. The default username and password is "dvr" for both fields.
shown in Image 2.
Do not make any changes to the Username and Password fields at this time.
IMAGE 2
Step 4: Click the 'Tools' button to open your Setup Menu as shown in Image 3.
IMAGE 3
Step 5: In the "New Host" box, shown in the top left corner of Image 4, input the IP address of the
which you are trying to connect. Then click "Add IP".
IMAGE 4
Remote Viewing 71
5.3.1 Playback with Client Software
Playback with Client Software Top Previous Next

Step 1: To playback footage, click the playback button and view the recorded files from the
host machine.
Step 2: In the 'Host' drop down menu, choose the IP address for the computer you wish to view
recorded files.
Step 3: Select the date from which the video was recorded.
Step 4: In the 'Channel' field, choose the camera number you wish to view.
Step 5: Click Search. If the files are available, the file names will show in the drop down menu for
'File List'.
IMAGE 1
Step 6: Choose the desired file and click 'Play'.

Part
VI
6 Frequently Asked Questions
Frequently Asked Questions Top Previous Next

Frequently Asked Questions 75
This section will explain some of the more frequently asked questions. Please read
through the topics below before calling our technical support line. The
representatives at our technical support location are knowledgeable about our
products and can offer help to those with technical difficulties. If you are unfamiliar
with Windows, you should attempt to have someone with you when you call our
support line.
1. The DigiVue software shuts down after a certain amount of time.
2. DigiVue disappears after "Check Disk" message.
3. When I am trying to remotely view using Internet Explorer I get "Log-Off"

where it should read "Log-In".
4. When I am trying to remotely view using the Client software I get "Log-In
Timeout" where it should read "Log-In".
5. When I am trying to remotely view using the Client software I get "Log-In Fail"
where it should read "Log-In".
6. When I enter my IP address into Internet Explorer I get "Internet Explorer

cannot display the web page".
7. My software opens but I see DigiVue splash/logo or colored lines instead of my

cameras.
8. When I try to use Internet Explorer to remotely view, all I get is a red 'X' in the
top left corner of the page.
9. When I try to open the DigiVue software, I get a runtime error message.
10. My camera is covering the entire computer screen and I can not see the
software control buttons.
11. Recorded files are blank.
12. Recorded files have colored squares/pixels.
13. My computer shuts down when I exit DigiVue.
14. My hard drive fills up too quickly.

15. When opening DigiVue, my computer freezes on 'Check Disk'.

6.1 F.A.Q.'s
F.A.Q.'s Top Previous

Frequently Asked Questions 77
1. The DigiVue software shuts down after a certain amount of

time.
Step 1: Open the 'Security Center' in the 'Control Panel'.

Step 2: Select 'On' in the Firewall box.
Step 3: Click on the "Exceptions" Tab at the top of the box.
Step 4: Place a check in the box next to the "DigiVue" and "http" choices.
2. DigiVue disappears after "Check Disk" message.
The cd that comes with the purchase of your DigiVue USB stick will have a version
of the software necessary for the stick to run properly. If for any reason you have
downloaded a different version this will cause this result. Verify that you are
installing the correct DVR software.
3. When I am trying to remotely view using Internet Explorer I get

"Log Off" where it should read "Log-In".
"Log-Off' will appear when the log in information you enter differs from what is
stored on your server computer. If the username or password has been changed
from the default 'dvr' in both fields, you must use the new username and/or
password stored.
4. When I am trying to remotely view using the Client software I get

"Log In Timeout " where it should read "Log-In".
A. If you have a router, the port forwarding may not have been done. If port
forwarding was done, it may not have been done correctly. Please verify the ports
you forwarded in the Remote Viewing chapter. Also, make sure you have
forwarded those ports to the correct local ip address of the host computer.
B. There may be a firewall on your host computer blocking incoming connections.

Step 1: Open the 'Security Center' in the 'Control Panel'.
Step 2: Select 'On' in the Firewall box.
Step 3: Click on the "Exceptions" Tab at the top of the box.
Step 4: Place a check in the box next to the "DigiVue" and "http" choices.
Occasionally, spam filters and anti-virus programs installed on the host machine
© 2009 Entermay
your company name
cause blocking from incoming connections as well. Uninstall these programs
and try again.

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Printed: December 2008, New York

Part III Setup and Use 18

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Part V Remote Viewing 66

Part VI Frequently Asked Questions 74

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Introduction Top Next

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Copyright Top Previous Next

Copyright Notice © 2008 DigiVue

Features Top Previous Next

· Enhanced MPEG-4 Compression Technology

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1.3 System Requirements

System Requirements Top Previous Next

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Installation Top Previous Next

2.1 Hardware Installation

Hardware Installation Top Previous Next

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Step 1: Plug your USB device into the USB slot.

Step 2: Click 'Next' as shown below.

Step 3: Click 'Continue Anyway' as shown in Image 2.

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2.2 Software Installation

Software Installation Top Previous Next

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Step 2: Click "Server".

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Registration Top Previous Next

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Step 1: Click on 'Start", "All Programs", and select DigiVue 'Register' as

Step 2: Enter you name, email address and serial number.

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3 Setup and Use

Setup and Use Top Previous Next

Legend Top Previous Next

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3.2 Setup Menu

Setup Menu Top Previous Next

Click the button as shown below to open the 'Setup' menu.

3.2.1 General Tab

General Tab Top Previous Next

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3.2.1.1 Disk Manager

Top Previous Next

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In your Setup Menu, please choose the 'General' Tab.

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3.2.1.2 Record Schedule

Record Schedule Top Previous Next

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In your Setup Menu, please choose the 'General' Tab.

To set up your Record Schedule, follow the steps below:

Step1: Choose 'Edit' in the 'Record Schedule' section.

3.2.1.3 Auto Flip

Auto Flip Top Previous Next

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In your Setup Menu, please choose the 'General' Tab.

Auto Log Off: